123pools.co.uk Reviews

Based on looking at the website, 123pools.co.uk appears to be an online retailer specializing in swimming pools, hot tubs, and related accessories and chemicals in the UK.

The site offers a range of products, including various types of pools inflatable, metal frame, inground, heating solutions like heat pumps and solar heating, pool cleaning equipment robot cleaners, manual cleaners, covers, filters, repair kits, and a comprehensive selection of pool and spa chemicals.

They also feature inflatable paddle boards and general inflatables for recreational use.

The business emphasizes free and fast UK delivery, competitive pricing, and expert customer support.

It seems like a dedicated platform for anyone looking to set up, maintain, or enhance their swimming pool or hot tub experience, focusing on providing essential items for both new installations and ongoing care.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

123pools.co.uk Review & First Look

Diving into 123pools.co.uk, the first impression is that of a specialized e-commerce platform solely focused on the aquatic leisure market in the UK.

The site’s clean layout and clear categorization immediately guide users through their extensive product range.

It’s evident they cater to both beginners looking for a simple inflatable pool and seasoned owners in need of advanced heating or cleaning solutions.

• Initial Navigation: The main navigation bar prominently displays key categories like “Heating,” “Pool Cleaning,” “Pools,” “Pool Covers,” “Pool Repair,” “Pool Accessories,” “Pool Filters,” “Inflatables,” “Paddle Boards,” and “Hot Tub / Spas,” making it intuitive to find specific items. This structured approach saves time and reduces friction for potential buyers.
• Product Variety: A quick scan reveals a broad spectrum of products. For pools, they offer popular brands like Intex and Bestway, with options ranging from compact “Baby Pools” starting at £8.99 to larger “Intex Prism Premium 12ft x 39in Metal Frame Swimming Pool” for £279.99. This variety suggests they aim to meet diverse needs and budgets.
• Emphasis on Value: The website highlights “Free, Fast Delivery On all orders,” “Top Quality Products,” “Unbeatable Prices,” and “Expert Help & Support.” These value propositions are clearly communicated, instilling confidence in potential customers. They even claim to match prices if products are found cheaper on Amazon or eBay, which is a strong competitive stance.

123pools.co.uk Features

123pools.co.uk offers several key features designed to enhance the customer experience, from product selection to post-purchase support.

• Comprehensive Product Catalog:
  • Pools: A wide array including Inflatable Pools, Inground Pools though primarily focused on above-ground types based on visible stock, and various sizes of metal frame pools.
  • Heating Solutions: From essential “Swimming Pool Heat Pump – UK Plug & Play 3.1KW of Heat” at £349.99 to more powerful “Flotide Swimming Pool Heat Pump Type A13/32-12.5kW” priced at £1,259.99. They also list solar heating options.
  • Cleaning Equipment: Robotic Pool Cleaners like the “Hayward Tigershark QC Robot” at £1,139.99, along with manual pool cleaners and accessories like filter cartridges.
  • Chemicals: A selection of “Premier Blue Chlorine Tablets,” “Granular Shock Chlorine,” and “Chlorine Test Strips,” crucial for pool maintenance, with prices as low as £2.49 for test strips.
  • Accessories & Covers: Heat retention covers, winter debris covers, pool repair kits, and various pool accessories.
  • Leisure Inflatables: Beyond pools, they stock “Paddle Boards” from Bestway, with significant discounts, such as the “Bestway Hydro Force Panorama 11FT 2′ SUP” marked down from £499.99 to £219.99.
• Transparent Pricing & Discounts: Many products are displayed with both sale and regular prices, indicating active promotions. For example, the “4.5KW Flotide Swimming Pool Heat Pump” is listed at £579.99, down from £999.99, a 43% discount. This transparency allows customers to clearly see potential savings.
• Customer Support Channels: They provide multiple ways to get in touch:
  • Email: [email protected]
  • Phone: +44 01803 900195
  • Mobile/Text/Whatsapp: +44 07775 120123 highlighted as “Fastest”
  • Microsoft Teams Chat: An interesting modern addition for business-to-customer communication.
  • Physical Address: Bexley Lane, Torquay, TQ2 5BB. This provides a tangible presence, which can increase trust.
• Helpful Resources: The website includes practical tools like a “Swimming Pool Cover Size Calculator” and a “Swimming Pool Volume Calculator,” demonstrating a commitment to helping customers make informed purchasing decisions. There’s also an FAQ section and a “Contact us” page with detailed company information Company No: 10213151, VAT Number: 244835689.
• Social Media Integration: Links to Twitter, Facebook, Pinterest, Instagram, Snapchat, YouTube, Vimeo, Shopify, Tumblr, and TikTok are present, indicating a broad social media presence to engage with customers and provide updates.

123pools.co.uk Pros & Cons

Every online retailer has its strengths and weaknesses, and 123pools.co.uk is no exception.

Understanding these can help potential customers make an informed decision.

• Pros:
  • Extensive Product Range: From small paddling pools to large metal frame pools, and every accessory in between, they offer a comprehensive selection. This means customers are likely to find everything they need in one place.
  • Competitive Pricing & Discounts: The site frequently advertises significant discounts on various products, sometimes showing reductions of over 40% e.g., Bestway Hydro Force Panorama SUP at 57% off. Their promise to beat Amazon or eBay prices further underscores their commitment to affordability.
  • Free and Fast UK Delivery: This is a major benefit for UK customers, reducing the overall cost and wait time. For bulky items like pools and heat pumps, this can represent substantial savings.
  • Multiple Customer Support Channels: Offering phone, email, WhatsApp, and even Microsoft Teams chat provides flexibility and accessibility for customer inquiries, which is crucial for higher-value purchases or technical questions.
  • Helpful Calculators and Guides: The presence of pool volume and cover size calculators shows a user-centric approach, aiding customers in selecting the correct products without guesswork.
  • Clear Company Information: Full contact details, including a physical address, company number, and VAT number, enhance legitimacy and trust.
• Cons:
  • Limited Customer Reviews on Site: While the site mentions “star” icons, there isn’t a visible section for individual product reviews from customers directly on the product pages. This absence of user-generated content can make it harder for new buyers to gauge product satisfaction and reliability from peers.
  • Lack of Detailed Product Descriptions for Some Items: While some product listings have basic information, deeper specifications or comparative details might be missing for certain items, requiring customers to research externally. For example, specific technical data for certain heat pumps might need to be sourced from manufacturer websites.
  • Dated Blog/Content Section: There isn’t a readily apparent blog or in-depth guides section beyond the calculators. A robust content hub with articles on pool maintenance tips, troubleshooting, or product comparisons could add significant value and establish them as an industry authority.
  • Payment Gateway Information Not Immediately Clear: While product prices are displayed, the specific payment methods accepted e.g., major credit cards, PayPal, Klarna, etc. are not prominently showcased on the homepage or in an easily accessible footer section, which can be a point of friction for some users.

123pools.co.uk Alternatives

When considering alternatives to 123pools.co.uk, it’s important to look at other reputable retailers that offer similar products and services, particularly within the UK market. Here are some of the prominent players:

• Pools & Spas UK: This is a major competitor offering a wide range of pools, hot tubs, chemicals, and accessories. They often have physical showrooms in addition to their online presence, which can be an advantage for customers who prefer to see products in person.
  • Strengths: Large inventory, strong reputation, potential for in-person viewing.
  • Considerations: Pricing may vary, and their delivery terms might differ.
• Direct from Manufacturer Websites: For specific brands like Intex, Bestway, or Lay-Z-Spa, purchasing directly from their official UK websites can be an option.
  • Strengths: Guaranteed authenticity, direct manufacturer warranty, access to the full product line from that specific brand.
  • Considerations: May not offer competitive pricing compared to specialized retailers, and you’d need to visit multiple sites for different brands.
• Online Marketplaces Amazon UK, eBay UK: These platforms host numerous sellers offering pool and spa products, including many of the same items found on 123pools.co.uk.
  • Strengths: Vast selection, competitive pricing especially from third-party sellers, extensive customer reviews, and often robust buyer protection.
  • Considerations: Quality can vary significantly between sellers, shipping might not always be free or fast, and customer service depends on the individual seller rather than a unified company. As 123pools.co.uk mentions matching prices from these platforms, it highlights their direct competition.
• Dedicated Garden & Outdoor Retailers: Stores like B&Q, Homebase, or Argos UK-based often carry a seasonal selection of inflatable pools, hot tubs, and basic chemicals, particularly during the summer months.
  • Strengths: Convenient for general shopping, easy returns, physical store presence.
  • Considerations: Limited specialized stock, less expertise in complex pool systems, and stock can be seasonal.
• Specialized Independent Pool Shops: Many local or regional independent pool supply stores across the UK offer personalized service, installation, and maintenance.
  • Strengths: Expert advice, hands-on support, potential for installation services.
  • Considerations: Typically higher prices due to overhead, limited online inventory, and geographical restrictions.

When choosing an alternative, consider factors like pricing, delivery speed and cost, product range, customer service quality, and the availability of expert advice or installation services.

123pools.co.uk positions itself as a strong online-first option with competitive pricing and dedicated support, which can be a significant advantage over broader marketplaces or less specialized retailers.

How to Contact 123pools.co.uk for Support

When you need to get in touch with 123pools.co.uk, they offer several convenient channels to ensure you can reach them effectively, whether for pre-purchase inquiries, order status, or post-sales support.

Their emphasis on multiple contact methods suggests a commitment to accessibility.

• Fastest Method: Mobile / Text / WhatsApp:
  • Number: +44 07775 120123
  • This is highlighted on their contact page as the “Fastest” way to get a response. For quick questions, checking stock, or minor issues, messaging apps can be incredibly efficient, providing a written record of communication.
• Traditional Phone Support:
  • Number: +44 01803 900195
  • For more complex queries, discussing technical specifications, or resolving urgent issues, a direct phone call often provides the most immediate and personal interaction. This is ideal when you need to explain something in detail or prefer verbal communication.
• Email for Detailed Inquiries:
  • Email: [email protected]
  • Email is best suited for non-urgent questions, sending attachments like photos of an issue or screenshots, or when you need to provide a lot of information. It creates a written record of your correspondence, which can be useful for future reference.
• Modern Business Communication: Microsoft Teams Chat:
  • They list “Microsoft Teams Chat” as a contact option. This is a less common but increasingly utilized method for businesses, suggesting they might use it for internal team communication and have extended it to customer support. If you’re already familiar with Teams, this could be a convenient way to chat live with a representative.
• Physical Address for Correspondence:
  • Address: 123 Pools, Bexley Lane, Torquay, TQ2 5BB
  • Sat Nav Postcode: TQ2 5AP Number 4
  • While not for immediate support, having a physical address listed adds to their credibility and is essential for any formal correspondence or returns. It provides a tangible location for their operations.
• Website Contact Form:
  • Typically, e-commerce sites also feature a contact form on their “Contact us” page. While not explicitly detailed in the provided text, it’s a common feature for customers to submit inquiries directly from the website.

Tips for Contacting Them:

• Be Prepared: Have your order number, product name, or any relevant details ready before you reach out.
• Be Specific: Clearly articulate your question or issue to help the support team provide a swift and accurate response.
• Choose the Right Channel: For quick answers, use WhatsApp/Text. for complex issues, phone or email. for general inquiries, any method might suffice.

Their commitment to providing multiple contact options demonstrates a customer-first approach, aiming to be accessible for various needs and preferences.

123pools.co.uk Pricing

Based on the information available from the website’s homepage text, 123pools.co.uk showcases a transparent pricing structure with a clear emphasis on value and competitiveness.

They list individual product prices directly on their category and product pages, often displaying both the regular price and a discounted sale price, which is beneficial for customers looking for deals.

• Range of Price Points:

  • Entry-Level Pools: You can find very affordable options like the “Intex Baby Pool My First Inflatable Paddling Pool” for just £8.99, making pool ownership accessible even for young families or those with limited space. The “Bestway 6ft x 20′ Fast Set Inflatable Swimming Pool” is priced at £24.99, and the “Intex 8ft x 24in Easy Set Pool” is £49.99.
  • Mid-Range Pools: More substantial options like the “Intex 28272 Metal Frame Rectangular Pool 3834 L, Blue, 3m x 2m x 75 cm” are available for £114.99. The “Intex 12ft x 30in Metal Frame Swimming Pool” costs £129.99, and the “Intex Prism Premium 12ft x 39in Metal Frame Swimming Pool” is £279.99.
  • Heat Pumps Significant Investment: These are among their higher-priced items, reflecting their advanced technology and benefit.
    • “Swimming Pool Heat Pump – UK Plug & Play 3.1KW of Heat” starts at £349.99 originally £649.99, a 47% saving.
    • “4.5KW Flotide Swimming Pool Heat Pump” is £579.99 originally £999.99, a 43% saving.
    • Larger units like the “Flotide Swimming Pool Heat Pump Type A13/32-12.5kW” go up to £1,259.99 originally £1,999.99, a 38% saving.
    • High-end models like the “Hydro-Pro Heat Pump Inverter Type PX Horizontal 230VAC PX17/32” are priced at £2,899.99 originally £3,499.99.
  • Robotic Pool Cleaners: These are also a significant investment for convenience and efficiency.
    • “Hayward Magic Clean automatic suction pool cleaner” is £289.99 originally £319.99.
    • “Hayward Tigershark QC Robot Automatic Pool Cleaner” is £1,139.99 originally £1,499.99.
    • The “Dolphin Wave 100 Commercial Robot Pool Cleaner” is listed at £3,499.99 originally £4,499.99.
  • Chemicals & Accessories: These are typically lower-cost, recurring purchases.
    • “Premier Blue 3 in 1 Chlorine Test Strips” are £2.49.
    • “Premier Blue Chlorine Tablets with Dispenser and Testing Kit” for £9.99.
    • “Relax Swimming Pool Cleaner Winter 5 Litres” at £19.99.
  • Paddle Boards: A good range of options, often with substantial discounts.
    • “Bestway Hydro Force Sea Breeze 10’6 SUP Stand Up Paddle Board” at £169.99 originally £299.99, a 44% saving.
    • “Bestway Hydro Force Panorama 11FT 2′ SUP Stand Up Paddle Board” at £219.99 originally £499.99, a 57% saving.

• Discounting Strategy: The website actively uses striking out the original price to highlight savings, which is a common and effective e-commerce tactic to show value to customers. The percentage off is often prominently displayed e.g., “43% off,” “57% off”.

• Price Match Guarantee: Their statement, “If you have seen our products cheaper elsewhere on Amazon or eBay please contact us,” acts as a price match guarantee, reinforcing their commitment to offering competitive pricing and ensuring customers don’t feel they need to shop around endlessly after finding a product on their site.

• Free Delivery: The “Free Fast UK Delivery on all products” is a significant value add, especially for bulky and heavy items like pools, heat pumps, and hot tubs, where shipping costs can otherwise be substantial. This effectively reduces the total cost of ownership for the customer.

Overall, 123pools.co.uk positions itself as a value-driven retailer, offering a wide range of products at various price points, complemented by aggressive discounting and a strong promise of competitive pricing and free delivery.

123pools.co.uk Delivery Information

Understanding the delivery process is crucial for any online purchase, and 123pools.co.uk clearly emphasizes its commitment to efficient shipping for its UK customer base.

Based on the website’s highlighted features, their delivery information is a key selling point.

• Free Fast UK Delivery:
  • The most prominent detail is the assurance of “Free Fast UK Delivery on all products.” This is a significant advantage, especially for large, heavy, or bulky items like swimming pools, heat pumps, and hot tubs, where shipping costs from other retailers can be substantial. For a consumer, free delivery immediately removes a potential barrier to purchase and makes the overall price more attractive.
  • The term “Fast UK Delivery” implies that they aim to get products to customers quickly within the United Kingdom. While the specific number of delivery days isn’t mentioned on the homepage, the promise suggests standard or expedited shipping times rather than slow, economy options.
• Delivery Locations:
  • The explicit mention of “UK Delivery” confirms that their services are targeted within the United Kingdom. This means customers outside the UK would need to look elsewhere or contact them directly to inquire about international shipping possibilities, which are not advertised.
• No Minimum Order Value for Free Delivery:
  • The phrase “on all products” implies there is no minimum spend required to qualify for free shipping. Whether you’re buying a £2.49 pack of test strips or a £3,499 pool cleaner, the delivery is free. This provides convenience for smaller, recurring purchases as well as large initial investments.
• Logistics and Carrier Information:
  • The provided text does not specify which couriers or logistics partners 123pools.co.uk uses e.g., DPD, Royal Mail, FedEx, etc.. While this information is not critical for the “free and fast” promise, some customers prefer knowing their carrier for tracking purposes or delivery preferences.
  • For larger items, it’s common for specialized freight carriers to be used, and further details might be provided at the checkout stage or in order confirmation emails.
• Potential for Dispatch Times:
  • “Fast delivery” typically refers to transit time once the item leaves the warehouse. There might be a separate “dispatch time” the time it takes for them to process and pack an order that customers should be aware of, especially for less common or very large items. However, the overall emphasis is on speed from order placement to receipt.

In essence, 123pools.co.uk uses its strong delivery policy as a cornerstone of its customer offering, simplifying the purchasing decision by removing delivery cost concerns and promising timely arrival of goods.

123pools.co.uk Warranty and Returns Policy

A clear and fair warranty and returns policy is essential for building customer trust, especially when dealing with products like pools, heat pumps, and electronic cleaners that can be significant investments.

123pools.co.uk, like any reputable e-commerce platform, provides information on this crucial aspect.

• Dedicated Policy Section:
  • The website explicitly lists a “Warranty and Returns Policy” under its “Information” section in the footer. This indicates that they have a formalized, written policy that customers can easily access and review before making a purchase. This transparency is key for managing customer expectations and demonstrating compliance with consumer protection laws.
• Warranty Coverage Implied from common practice:
  • While the homepage text doesn’t detail the specifics of their warranty policy, it’s standard practice for reputable retailers to honor manufacturer warranties on products they sell. This means that if a product has a defect within a certain period e.g., 1 or 2 years, the customer would typically be covered for repair or replacement, subject to the manufacturer’s terms and conditions.
  • For high-value items like heat pumps or robotic cleaners, manufacturer warranties are crucial and can range from 1 to 5 years or more, covering defects in materials and workmanship. 123pools.co.uk would likely act as an intermediary or guide customers on how to claim under these warranties.
• Returns Policy Implied from common practice & UK law:
  • Similarly, a returns policy would outline the conditions under which customers can return products if they are not satisfied, have ordered incorrectly, or if the item is faulty. In the UK, consumers have rights under the Consumer Rights Act 2015, which stipulates that goods must be of satisfactory quality, fit for purpose, and as described.
  • Cooling-off Period: For online purchases, UK distance selling regulations typically grant customers a 14-day “cooling-off” period from the date of receipt to return an item for a full refund, even if they’re simply changing their mind, provided the item is unused and in its original condition.
  • Faulty Goods: If a product is faulty, customers usually have up to 30 days to reject it for a full refund. After 30 days, the retailer typically has the right to attempt a repair or replacement before offering a refund.
  • Return Process: The policy would detail how to initiate a return e.g., contact customer service first, who bears the cost of return shipping often the customer for change-of-mind returns, or the retailer for faulty items, and the timeline for processing refunds.
• Importance for Customer Confidence:
  • Having a clear, accessible policy is vital for consumer confidence. It assures buyers that in case of an issue, they have recourse and are protected. For items like pools and related equipment, which can be complex to install and maintain, knowing there’s a safety net for defects or incorrect orders is extremely reassuring.
  • Customers are encouraged to thoroughly read the actual “Warranty and Returns Policy” document on the 123pools.co.uk website before making a significant purchase to understand all terms, conditions, and procedures fully. This proactive step helps avoid any misunderstandings should a return or warranty claim become necessary.

123pools.co.uk vs. Competitors

When evaluating 123pools.co.uk, it’s beneficial to compare its offerings against some of its key competitors in the UK market.

This helps in understanding its unique selling propositions and areas where it might differentiate itself or fall short.

• 123pools.co.uk Differentiators:

  • Price Match Promise: Their explicit statement to contact them if products are cheaper on Amazon or eBay is a strong competitive move. This tells customers they are committed to offering the best prices, reducing the need for customers to cross-reference multiple sites. This isn’t commonly advertised by all competitors.
  • Free Fast UK Delivery on All Products: This is a major advantage, especially when compared to broader marketplaces or smaller retailers that might charge for shipping, particularly on bulky items. This simplifies the purchasing decision as customers don’t need to factor in additional delivery costs.
  • Diverse Contact Options: Offering WhatsApp, SMS, and even Microsoft Teams Chat in addition to traditional phone and email provides modern, flexible customer support, potentially leading to faster and more convenient communication than competitors who might stick to email and phone only.
  • Specialized Focus: Being solely focused on pools and related accessories means they likely have deeper product knowledge and potentially better stock levels for these specific categories compared to general outdoor living stores.

• Comparison with Online Marketplaces e.g., Amazon UK, eBay UK:

  • 123pools.co.uk Advantage: More curated selection, potentially better pre- and post-sales support specific to pool products, direct warranty handling support, and a unified brand experience. Their price match helps negate Amazon’s perceived price advantage.
  • Marketplace Advantage: Larger overall selection including non-pool related items, vast customer review base for product validation, and highly optimized checkout processes. However, quality of seller support can vary widely.

• Comparison with Dedicated Pool & Spa Retailers e.g., Pools & Spas UK, Tubs Direct:

  • 123pools.co.uk Advantage: Strong online-first approach with aggressive pricing and free delivery. Their streamlined operation might allow them to be more agile in pricing.
  • Competitor Advantage: Some dedicated retailers may have physical showrooms, offering a tactile shopping experience and direct consultation. They might also offer installation services, which 123pools.co.uk, as an online-only or primarily online retailer, might not. Stock levels and brand partnerships could vary.

• Comparison with Large Retail Chains e.g., Argos, B&Q, Homebase:

  • 123pools.co.uk Advantage: Much deeper and more specialized inventory for pools, chemicals, and heating systems. These chains typically only carry a seasonal, basic range of inflatable pools and hot tubs. 123pools.co.uk offers expert advice and comprehensive solutions.
  • Chain Advantage: Convenience for general shopping, ability to collect in-store, and established brand recognition for household items.

In conclusion, 123pools.co.uk positions itself strongly in the UK pool and spa market by focusing on competitive pricing, free and fast delivery, and accessible customer support.

While it may not offer the physical showroom experience or installation services of some larger, more traditional pool suppliers, its online model provides significant value and convenience for customers looking for a dedicated and efficient source for their aquatic leisure needs.

Its price match promise is a clear indicator of its confidence in its pricing strategy against even the largest online players.

Customer Service and Support at 123pools.co.uk

The quality of customer service and support can significantly impact a customer’s overall experience, particularly for products that may require installation, maintenance, or troubleshooting, such as pools, hot tubs, and their accessories.

123pools.co.uk appears to prioritize accessibility and assistance, as evidenced by the multiple contact points and the “Expert Help & Support” claim.

• Multiple Contact Channels for Accessibility:

  • As highlighted previously, 123pools.co.uk offers a diverse range of communication methods:
    • Phone: Direct voice communication for immediate or complex issues.
    • Email: For detailed inquiries, order confirmations, or sending supporting documents.
    • Mobile / Text / WhatsApp: Marketed as the “Fastest” method, catering to modern communication preferences for quick questions and updates.
    • Microsoft Teams Chat: A unique addition, suggesting a willingness to use professional communication tools for customer interaction.
  • This variety ensures that customers can choose the most convenient and effective way to get their questions answered, reducing frustration and wait times.

• Claim of “Expert Help & Support”:

  • The website states, “Expert Help & Support Just a click away.” This claim implies that their support staff are knowledgeable about the products they sell—from pool types and heating solutions to chemical balancing and robot cleaner troubleshooting. For complex items like heat pumps or advanced robotic cleaners, expert advice is invaluable.
  • Customers often appreciate being able to speak with someone who understands the technical aspects of their purchase, rather than just a generic call center representative. This expertise can help in:
    • Pre-purchase Advice: Guiding customers on the best product for their specific needs e.g., choosing the right heat pump size for a pool volume.
    • Troubleshooting: Assisting with common issues like water chemistry imbalances or equipment malfunctions.
    • Product Usage: Explaining how to operate specific features of a new pool or cleaner.

• Resources for Self-Help:

  • The presence of practical tools like the “Swimming Pool Cover Size Calculator” and “Swimming Pool Volume Calculator” on their website signifies a proactive approach to customer support. These tools empower customers to find answers independently and make informed decisions, reducing the need to contact support for basic information. While not a comprehensive knowledge base, they are a good start.

• Company Information for Transparency:

  • The clear listing of their company number 10213151 and VAT number 244835689, along with a physical address, contributes to transparency and builds trust. Knowing that a legitimate business stands behind the products and services can instill confidence in customers.

• Social Media Engagement:

  • Their active presence on various social media platforms Facebook, Instagram, YouTube, etc. can also serve as a channel for support, announcements, and community engagement. While not typically for urgent issues, social media can be useful for general questions or public feedback.

In summary, 123pools.co.uk puts forth a strong image regarding customer service, emphasizing accessibility through diverse contact methods and promising expert assistance.

This focus on support is critical for selling specialized products that may require ongoing guidance and help.

However, as with any online review, the true measure of their service quality would come from widespread customer testimonials and direct experiences, which are not detailed on the homepage.

3. Frequently Asked Questions 20 Real Questions + Full Answers

What types of pools does 123pools.co.uk offer?

123pools.co.uk offers a variety of pools, including inflatable pools, metal frame pools like Intex models in various sizes, and accessories for inground pools, though their main listed stock appears to be above-ground solutions.

Does 123pools.co.uk offer free delivery?

Yes, 123pools.co.uk explicitly states they offer “Free Fast UK Delivery on all products.”

What kind of heat pumps are available on 123pools.co.uk?

123pools.co.uk offers a range of swimming pool heat pumps, including Flotide models e.g., 4.5KW, 6.6KW, 9.6KW, 12.5kW and UK Plug & Play options from 3.1KW up to larger commercial units, catering to different pool sizes and heating needs.

Can I find pool chemicals on 123pools.co.uk?

Yes, 123pools.co.uk sells various pool and spa chemicals, including Premier Blue Chlorine Tablets, Chlorine Test Strips, Granular Shock Chlorine, and winterizing solutions.

What brands of pools do they typically stock?

Based on the homepage, 123pools.co.uk stocks popular brands such as Intex and Bestway for pools and paddle boards, and Hayward for robotic pool cleaners. Tgmwatch.com Reviews

Are there robotic pool cleaners available at 123pools.co.uk?

Yes, 123pools.co.uk offers a selection of robotic pool cleaners, including models like the Hayward Tigershark QC Robot, Hayward Aquavac 650, and Dolphin Wave 100 Commercial Robot Pool Cleaner.

Does 123pools.co.uk sell hot tubs or spas?

Yes, 123pools.co.uk features inflatable hot tubs and spas, including models like the Intex PureSpa Greywood Deluxe Inflatable 4 Person Hot Tub Spa, along with related accessories.

How can I contact 123pools.co.uk for support?

You can contact 123pools.co.uk via phone +44 01803 900195, email [email protected], mobile/text/WhatsApp +44 07775 120123, stated as fastest, or Microsoft Teams Chat.

Does 123pools.co.uk have a physical store?

Yes, 123pools.co.uk lists a physical address in Torquay, UK Bexley Lane, Torquay, TQ2 5BB, implying a physical presence, although it primarily operates as an online retailer.

Do they offer paddle boards?

Yes, 123pools.co.uk sells inflatable paddle boards, primarily from the Bestway Hydro Force range, often with significant discounts. It4all.pk Reviews

How accurate are the prices listed on 123pools.co.uk?

The prices listed on 123pools.co.uk appear to be current sale prices, often displayed alongside the original regular price, indicating transparency.

They also offer a price match if you find products cheaper elsewhere.

Is there a price match guarantee at 123pools.co.uk?

Yes, 123pools.co.uk states, “If you have seen our products cheaper elsewhere on Amazon or eBay please contact us,” implying a price match policy.

What kind of pool covers does 123pools.co.uk sell?

123pools.co.uk sells various pool covers, including heat retention covers, solar covers, and winter debris covers, designed to protect and maintain pool temperature and cleanliness. Houfy.com Reviews

Can I find pool repair items on their website?

Yes, 123pools.co.uk has a category specifically for “Pool Repair,” indicating they offer products for maintenance and repair of pools.

Do they have accessories for hot tubs?

Yes, 123pools.co.uk offers accessories for hot tubs and spas, such as the Intex PureSpa Seat Hot Tub Spa Seat and the Intex Spa Hot Tub Drinks Holder.

Are there any pool toys or games available?

Yes, 123pools.co.uk has a category for “Pool Toys and Games,” suggesting they offer recreational items in addition to essential equipment.

How often do they offer discounts or sales?

Based on the homepage showing numerous products with “Sale price” and “Regular price” alongside percentage discounts, 123pools.co.uk appears to frequently offer sales and promotions.

What is the company number for 123pools.co.uk?

The company number for 123pools.co.uk 123 Pools is 10213151. Applestoresbd.com Reviews

Does 123pools.co.uk provide calculators for pool owners?

Yes, 123pools.co.uk provides useful tools like a “Swimming Pool Cover Size Calculator” and a “Swimming Pool Volume Calculator” on their website.

Can I get updates on new products or promotions from 123pools.co.uk?

Yes, the website offers a newsletter sign-up option, stating, “Sign up for our newsletter and be the first to know about coupons and special promotions.”

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