13chats.com Review

Based on looking at the website, 13chats.com positions itself as a robust, all-in-one digital marketing platform offering a suite of tools designed to boost lead generation, audience engagement, and customer retention.

It emphasizes a free tier with substantial features, aiming to provide a comprehensive solution for businesses of all sizes, from sales managers and e-learning businesses to industry experts and marketers.

The platform highlights integrated tools, automation capabilities, and 24/7 customer support, making a strong case for its utility in managing various communication channels and sales pipelines efficiently.

Overall Review Summary:

Purpose: All-in-one digital marketing platform for lead generation, engagement, and retention.
Key Offerings: CRM, email marketing transactional and bulk, chatbots with ChatGPT integration, landing page builder, web push notifications, SMS campaigns, online course builder, pop-ups, subscription forms, sales pipeline automation.
Pricing Model: Freemium, with a substantial free plan and tiered paid subscriptions.
Unique Selling Proposition: Integrated tools, no credit card required for free signup, focus on automation and comprehensive marketing management.
Customer Support: 24/7 support in five languages, extensive knowledge base.
Ethical Standing Islamic Perspective: Generally permissible, as the tools themselves marketing automation, CRM, email are neutral and facilitate legitimate business operations. No explicit promotion of forbidden activities is apparent. The potential for misuse lies with the user, but the platform itself does not inherently encourage or provide tools for unethical or impermissible activities.

13chats.com, despite its name suggesting a focus purely on chat, presents itself as a far broader digital marketing ecosystem under the SendPulse umbrella.

The homepage immediately draws attention to its free offerings, including a generous 15,000 free emails, 3 free chatbots, and a free landing page builder, all without requiring a credit card.

This freemium model is a significant draw, allowing businesses to “test out strategies and see first results” before committing financially.

The platform boasts high ratings from various review sites Capterra, G2, GetApp, Software Advice, Trustpilot, SourceForge, lending credibility to its claims of customer satisfaction.

For those seeking to streamline their online business operations in an ethically sound manner, 13chats.com appears to offer a comprehensive and accessible toolkit.

It focuses on legitimate business growth through effective communication and automation, aligning with principles of honest trade and efficient resource management.

Best Alternatives:

GetResponse
- Key Features: Email marketing, marketing automation, landing pages, webinars, CRM, live chat.
- Average Price: Starts around $19/month for basic plans, free tier available.
- Pros: Very comprehensive, excellent automation, good for webinars, strong deliverability.
- Cons: Can be overwhelming for beginners, some advanced features require higher-tier plans.
MailerLite
- Key Features: Email marketing, website builder, landing pages, pop-ups, automation, paid newsletters.
- Average Price: Free plan for up to 1,000 subscribers, paid plans start around $10/month.
- Pros: Extremely user-friendly, clean interface, affordable, good for small businesses.
- Cons: Automation can be less robust than competitors, fewer advanced CRM features.
Brevo formerly Sendinblue
- Key Features: Email marketing, SMS marketing, chat, CRM, marketing automation, transactional emails, landing pages.
- Average Price: Free plan for up to 300 emails/day, paid plans start around $25/month.
- Pros: All-in-one platform, strong transactional email capabilities, competitive pricing, good for various business sizes.
- Cons: Interface can be a bit clunky, some users report deliverability issues with certain campaigns.
ActiveCampaign
- Key Features: Marketing automation, email marketing, CRM, sales automation, machine learning.
- Average Price: Starts around $29/month, no free tier but offers a free trial.
- Pros: Industry-leading automation, highly customizable, excellent CRM features, good for complex workflows.
- Cons: Can be expensive for small businesses, steep learning curve due to advanced features.
HubSpot Marketing Hub
- Key Features: Email marketing, landing pages, live chat, forms, ads management, SEO tools, analytics, CRM.
- Average Price: Free tools available CRM, some marketing tools, paid plans start around $50/month.
- Pros: Comprehensive ecosystem CRM, sales, service, user-friendly, excellent resources and support.
- Cons: Can be very expensive as you scale, free tools are limited, some features locked behind higher tiers.
Omnisend
- Key Features: Email & SMS marketing automation, pop-ups, forms, segmentation, pre-built templates for e-commerce.
- Average Price: Free plan for up to 500 emails/month, paid plans start around $16/month.
- Pros: Excellent for e-commerce, strong automation workflows, good integrations, user-friendly.
- Cons: Less suitable for non-e-commerce businesses, some features tailored specifically for online stores.
Keap formerly Infusionsoft
- Key Features: CRM, marketing automation, sales automation, email marketing, payments, appointments.
- Average Price: Starts around $169/month, offers a free trial.
- Pros: Powerful all-in-one platform for small businesses, strong automation, good for sales process management.
- Cons: High price point, can be complex to set up and master, not ideal for very small or new businesses.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

13chats.com Review & First Look

Based on a thorough review of the 13chats.com website, it presents itself as a robust, all-encompassing digital marketing platform, albeit operating under the larger SendPulse brand.

The initial impression is one of accessibility and value, primarily due to its prominent free plan.

The site’s design is clean and professional, guiding users through the various features and benefits.

It immediately addresses common pain points for businesses: lead generation, audience engagement, and customer retention.

The platform aims to consolidate essential marketing tools into a single interface, reducing the need for multiple subscriptions and complex integrations.

Overall Impression:

User-Friendly Design: The website is intuitively laid out, making it easy to navigate and understand the offerings. Key features are highlighted with clear calls to action.
Strong Value Proposition: The emphasis on a free plan with significant features 15,000 emails, 3 chatbots, landing page builder is a strong selling point for startups and small businesses.
Credibility Building: Displaying high ratings from reputable review sites like Capterra, G2, and Trustpilot immediately builds trust with potential users. These ratings average around 4.6/5, indicating a high level of customer satisfaction.
Clear Target Audience: The site clearly defines who can benefit from the platform, including sales managers, e-learning businesses, industry experts, and marketers. This targeted messaging helps potential users identify if the solution fits their specific needs.
Ethical Considerations: From an ethical standpoint, the tools offered CRM, email marketing, chatbots, etc. are neutral. Their use aligns with legitimate business practices such as transparent communication, efficient customer management, and honest promotion of products or services. There are no indications of features or functionalities that would inherently facilitate unethical behavior or activities forbidden in Islam.

Initial Assessment of Legitimacy:
The website appears legitimate.

It provides transparent information about its services, pricing even for the free tier, and contact options.

The presence of clear “Terms of Service” and “Privacy Policy” links further reinforces its professional and compliant nature.

The integration with established review platforms and the explicit mention of SendPulse, a recognized name in email marketing, add layers of credibility. Weardeep.com Review

Key Takeaways from the Homepage

The homepage is designed to inform and convert, presenting a concise yet comprehensive overview of the platform’s capabilities.

It focuses on the “powerhouse of essential tools” and the promise to “boost your digital marketing.”

Free-First Approach: The repeated mention of “Sign up for free,” “No credit card required,” and the “free multichannel marketing tools” section underscores their strategy to attract users with a no-barrier entry point.
Feature Breadth: Beyond chats, the platform offers an impressive array of tools: CRM, transactional emails, email marketing, chatbots, sales pipeline automation, web push notifications, bulk SMS campaigns, and an online course builder. This positions it as a true all-in-one solution.
Automation Emphasis: Terms like “automated replies,” “sales pipeline automation,” and “automatically send personalized offers” highlight the platform’s focus on efficiency and scalability.
User-Centric Language: Phrases such as “Our customers love us,” “handy for professionals of any field and caliber,” and “We will help you get the hang of the SendPulse services” aim to reassure potential users about ease of use and support.
Integrated Ecosystem: The site explicitly states, “No integrations required — the tools are already connected to one another.” This is a significant advantage, reducing the complexity and potential for data silos often found with disparate marketing tools.

Transparency and Credibility Indicators

For any online service, transparency is paramount.

13chats.com SendPulse seems to understand this, offering several indicators that boost its credibility.

Publicly Available Legal Documents: Links to “Terms of Service” and “Privacy Policy” are clearly visible, which is a standard requirement for legitimate online businesses. This allows users to understand their rights, data handling practices, and service agreements.
Customer Reviews & Ratings: The prominently displayed average ratings from third-party review platforms Capterra, G2, GetApp, Software Advice, Trustpilot, SourceForge with direct links to the reviews themselves provide verifiable social proof. This is crucial for building trust, as potential users can cross-reference these claims.
Contact and Support Information: The mention of “24/7 Support” in five languages and a “Knowledge Base” indicates a commitment to customer assistance. While not directly linked from the immediate signup area, the support section is easily discoverable.
Clear Affiliation: The consistent mention of “SendPulse” throughout the site, even though the URL is 13chats.com, clarifies its position as a specialized offering or a rebrand within a larger, established company. SendPulse has a recognized presence in the marketing automation space, which further enhances the credibility of 13chats.com.

13chats.com Features

13chats.com, under the SendPulse brand, boasts a comprehensive suite of digital marketing tools designed to empower businesses across various sectors.

The platform emphasizes integration, automation, and user-friendliness, aiming to provide a unified experience for managing customer interactions and marketing campaigns. Here’s a deeper dive into its core features.

Comprehensive CRM System

The CRM Customer Relationship Management system is highlighted as the “hub of your business,” centralizing customer data and communication channels.

Contact Management: Allows users to manage leads, contacts, and deals within a single interface. This includes capturing customer data, tracking interactions, and organizing client information.
Sales Pipeline Automation: The system enables automated movement of leads down the sales pipeline. This means setting up triggers and actions to guide prospects through different stages, from initial contact to conversion. It aims to reduce manual effort and ensure timely follow-ups.
Communication History: Users can monitor deal and communication history, providing a holistic view of each customer’s journey. This data is crucial for creating personalized sales pipelines and improving conversion rates.
Team Collaboration: The CRM allows inviting colleagues to manage workflows and track campaign or deal effectiveness, fostering better team coordination and efficiency.

Multi-Channel Marketing Capabilities

Beyond chatbots, the platform offers an extensive range of communication channels, ensuring businesses can reach their audience wherever they are.

Email Marketing: Includes both marketing and transactional email campaigns. Users get 15,000 free emails per month on the free plan. This feature supports personalized offers, promotional campaigns, and automated transactional messages e.g., order confirmations.
Chatbots: Features 3 free chatbots with automated replies, including integration with ChatGPT for more sophisticated interactions. These chatbots can be used for customer support, lead generation, and automating responses to common queries.
Web Push Notifications: Allows sending instant browser notifications directly to subscribers’ desktops. The free plan supports up to 10,000 subscribers, making it a powerful tool for immediate engagement and announcements.
Bulk SMS Campaigns: Available in paid plans, this feature enables sending mass text messages for promotional offers, updates, or alerts. This is particularly effective for time-sensitive communications.
Online Chat & Pop-ups: Provides 10 free pop-ups and an online chat feature for better engagement, customer support, and lead generation directly on the website. These tools help capture visitor attention and guide them towards desired actions.
Subscription Forms: Offers customized display conditions for data collection, allowing businesses to build their email lists effectively and segment audiences based on specific criteria.

Website and Course Building Tools

13chats.com extends its utility beyond pure communication by offering tools for creating and promoting online assets.

Free Landing Page Builder: Users can create 1 website or landing page to promote their brand’s products and services. This drag-and-drop editor with pre-made templates makes it accessible even for users without technical skills.
Online Course Builder: This feature allows businesses to create and sell online courses. It positions the platform as a comprehensive solution for e-learning businesses, enabling them to teach, market, and sell all on a single platform. This feature speaks to the platform’s versatility, supporting a growing segment of the digital economy.

Marketing Automation and Analytics

The platform’s strength lies in its ability to automate workflows and provide actionable insights into marketing performance. Tongmasterseasonings.com Review

Automation 360: This feature allows users to “automatically send personalized offers just in time via a customer’s preferred communication channel.” It’s about setting up triggers and sequences that respond to user behavior, ensuring timely and relevant communication.
Audience Segmentation & Personalization: Encourages customer loyalty by allowing users to segment their audience and personalize communication based on sales pipeline stage, name, order history, and other personal data. This enhances the relevance of marketing messages.
Performance Monitoring & Analysis: Offers powerful built-in tools to “explore how users interact with specific elements, analyze your audience, and view detailed reports.” This data-driven approach helps identify potential errors, optimize campaigns, and maximize marketing efforts’ effectiveness. Statistics show that businesses leveraging marketing automation see, on average, a 14.5% increase in sales productivity. Source: Invespcro.

13chats.com Pros & Cons

Like any comprehensive platform, 13chats.com operating under SendPulse presents a mix of advantages and potential drawbacks.

Understanding these can help businesses make an informed decision about whether it’s the right fit for their needs.

Advantages of 13chats.com

The platform offers several compelling benefits, especially for small to medium-sized businesses looking for an integrated marketing solution.

Generous Free Plan: This is arguably the biggest pro. Offering 15,000 emails, 3 chatbots, and a landing page builder without a credit card significantly lowers the barrier to entry. This allows new businesses or those with limited budgets to test the waters and gain initial traction. Data from various SaaS providers indicates that generous free tiers often lead to higher conversion rates to paid plans, reflecting their value proposition.
All-in-One Solution: The platform integrates CRM, email, SMS, chatbots, web push, and landing page builders. This eliminates the need for multiple subscriptions and complex integrations between different tools, simplifying workflow management and reducing “software chaos.” This integration saves time and ensures data consistency across channels.
User-Friendly Interface: The website highlights “drag and drop editors and pre-made templates,” suggesting a platform designed for ease of use, even for those without extensive technical expertise. This is crucial for small business owners and marketers who need to implement campaigns quickly.
Strong Automation Capabilities: Features like sales pipeline automation, personalized offer delivery via preferred channels, and triggered email sequences enhance efficiency. Automation is a key driver for scalability, with studies showing that marketing automation can increase qualified leads by 45%. Source: Aberdeen Group.
24/7 Multi-Language Support: The availability of round-the-clock support in five languages and a comprehensive knowledge base is a significant advantage. This ensures users can get assistance whenever they need it, regardless of their time zone or linguistic background.
High Customer Ratings: The consistent 4.6/5 ratings across multiple reputable review platforms Capterra, G2, Trustpilot indicate strong customer satisfaction and reliability. This social proof is a powerful endorsement of the platform’s performance and service quality.
Ethical Business Practices: Based on the features and offerings, 13chats.com facilitates legitimate business activities. There are no inherent tools or functionalities that promote forbidden or unethical practices, making it suitable for businesses operating under Islamic ethical guidelines. The platform supports transparent communication, efficient customer management, and honest promotion, which aligns with principles of ethical trade.

Potential Disadvantages of 13chats.com

While strong, the platform may have some limitations or considerations for specific users.

Brand Confusion 13chats.com vs. SendPulse: The primary URL being “13chats.com” while the content heavily references “SendPulse” can cause initial confusion for new users. While it’s clear 13chats.com is part of SendPulse, this duality might slightly dilute brand recognition or make it harder for users to understand the precise relationship between the two.
Scalability for Enterprise Needs: While comprehensive for small to medium businesses, highly specialized enterprise-level organizations with very complex, niche requirements might find some advanced customization options or deep integrations with specific third-party systems limited compared to dedicated, high-end enterprise solutions.
Learning Curve for Advanced Features: Although described as user-friendly, any platform with such a broad array of tools CRM, email, chatbots, automation will inherently have a learning curve to master all its advanced functionalities and integrations fully. New users might need to invest time in exploring the knowledge base and experimenting.
SMS Campaigns as a Paid Feature: While email and web push notifications are generous on the free plan, bulk SMS campaigns are explicitly mentioned as a paid feature. Businesses heavily reliant on SMS marketing from the outset might need to budget for a paid plan sooner.
Potential for Feature Overload: For very small businesses or individuals who only need one or two specific tools e.g., just email marketing, the sheer number of features might feel overwhelming, potentially leading to underutilization of the platform’s full capabilities.

13chats.com Pricing

Understanding the pricing structure of 13chats.com SendPulse is crucial for businesses evaluating its long-term cost-effectiveness.

The platform operates on a freemium model, offering a substantial free plan that allows users to get started without any financial commitment, followed by tiered paid subscriptions for enhanced features and higher usage limits.

The philosophy is to let businesses “try for free without any time limits and upgrade to a paid plan with additional features, like SMS campaigns, when you need it.”

Free Plan Details

The free plan is designed to be highly accessible and functional, allowing users to experience the core capabilities of the platform.

15,000 Emails Per Month: This includes both marketing and transactional campaigns, which is a generous allowance for a free tier, especially for startups and small businesses. This volume allows for significant outreach and customer communication.
3 Chatbots: Users get access to three chatbots with automated replies, including ChatGPT integration. This enables basic automation of customer support and lead qualification.
Comprehensive CRM System: The core CRM functionality is available, allowing businesses to manage contacts, track deals, and oversee communication history.
1 Website/Landing Page: A free landing page builder allows users to create one professional page for brand promotion or lead capture.
10 Pop-ups and Online Chat: These tools are available to enhance website engagement, offer real-time customer support, and improve lead generation.
Subscription Forms: Customizable forms for data collection are included, crucial for building email lists and segmenting audiences.
Web Push Campaigns: Users can send instant browser notifications to up to 10,000 subscribers, a powerful tool for direct communication.
Sales Pipeline Automation: Basic automation features for contact management and workflow automation are part of the free offering.
Online Course Builder: The ability to create and sell online courses is a remarkable inclusion for a free plan, especially beneficial for e-learning businesses.

The free plan’s generosity makes it an attractive option for businesses looking to test a comprehensive marketing platform without immediate investment.

It’s an effective strategy to onboard users and demonstrate value before prompting an upgrade. 24houremergencydentistlondon.com Review

Paid Plan Overview

While specific pricing tiers and their exact feature breakdowns are usually dynamic and subject to change, the website clearly indicates that “upgrade your subscription plan as your business grows.” This implies a scalable model where costs increase with usage and access to advanced features.

Additional Features: Paid plans unlock more advanced functionalities not available on the free tier, such as unlimited emails, a higher number of chatbots, more landing pages, and crucially, Bulk SMS campaigns.
Increased Limits: Paid subscriptions come with higher usage limits for emails, web push subscribers, contacts in CRM, and the volume of automation triggers.
Tiered Structure: Most SaaS platforms like 13chats.com offer multiple paid tiers e.g., Standard, Pro, Enterprise each with increasing features and usage caps, designed to cater to businesses at different growth stages.
Value for Money: The value of a paid plan often depends on the business’s specific needs and scale. For growing businesses that rely heavily on multiple marketing channels and automation, the combined cost of 13chats.com’s paid plan might be more economical than subscribing to several specialized tools separately. For example, a business sending over 15,000 emails or needing advanced SMS capabilities would find the paid plan essential.
Transparent Pricing Implied: While not directly showing a pricing table on the homepage, the link to “paid plan” https://13chats.com/prices suggests that detailed pricing information is readily available on a dedicated page, which is a mark of transparency.

Considerations for Budgeting

When evaluating 13chats.com’s pricing, businesses should consider:

Current and Future Needs: How much email volume, how many chatbots, and what specific marketing channels are essential now and in the next 6-12 months?
Scalability: Does the pricing model allow for seamless growth without prohibitive cost jumps?
Cost of Integration: For businesses using disparate tools, the hidden costs of integrating them developer time, data inconsistencies can often outweigh the cost of an all-in-one platform like 13chats.com.
Return on Investment ROI: How much revenue or efficiency gain can be expected from using the platform’s features? For instance, improved sales pipeline automation can directly translate to higher conversion rates, justifying the investment. Businesses using marketing automation typically see a 70% faster sales cycle Source: Pardot/Salesforce.

13chats.com Alternatives

When evaluating 13chats.com for your digital marketing needs, it’s wise to consider alternatives that offer similar, or even specialized, functionalities.

Here, we’ll compare 13chats.com to several prominent competitors, highlighting their strengths and weaknesses relative to what 13chats.com offers.

All alternatives mentioned are ethical in Islam and do not promote forbidden activities.

13chats.com vs. GetResponse

13chats.com:

Strengths: Very generous free plan 15k emails, 3 chatbots, landing page, strong all-in-one approach including CRM, web push, and online course builder. Focus on integrated experience.
Weaknesses: Brand confusion 13chats.com vs. SendPulse, potentially less mature or extensive webinar/CRM features compared to dedicated platforms.

GetResponse:

Strengths: Renowned for email marketing, robust marketing automation, excellent webinar platform integration, and a comprehensive landing page builder. Offers a free tier for basic email marketing and a 30-day free trial for advanced features.
Weaknesses: CRM is less developed than some dedicated CRM systems, interface can be overwhelming for new users due to the breadth of features.
Comparison: GetResponse is generally seen as a powerhouse for email marketing and webinars. If your primary need is email and you plan to host many webinars, GetResponse might have an edge. 13chats.com offers a broader suite of tools, including an online course builder and more direct CRM integration, which might be better for an all-in-one marketing hub.

13chats.com vs. MailerLite

Strengths: Diverse feature set including CRM, online course builder, more robust automation beyond email, and generous free limits.
Weaknesses: Interface might be less intuitive for absolute beginners compared to MailerLite’s simplicity.

MailerLite:

Strengths: Extremely user-friendly interface, excellent for small businesses and bloggers focused primarily on email marketing, landing pages, and simple automation. Good value for money. Free plan for up to 1,000 subscribers.
Weaknesses: Less comprehensive automation, basic CRM capabilities, lacks features like web push, SMS, and full-fledged online course builder.
Comparison: MailerLite is ideal for those who value simplicity and primarily need email marketing with basic landing page and automation features. 13chats.com offers a much richer feature set, making it more suitable for businesses looking to expand beyond email into CRM, chatbots, and course creation without needing multiple tools.

13chats.com vs. Brevo formerly Sendinblue

Strengths: All-in-one platform with a strong CRM and online course builder, very generous free email volume.
Weaknesses: Brand name 13chats.com is less recognized than Brevo/Sendinblue.

Brevo: Satowei.com Review

Strengths: Strong in transactional emails, SMS marketing, and email marketing. Offers a solid free plan 300 emails/day, chat, and CRM. Good for businesses needing robust API access for custom integrations.
Weaknesses: Its CRM is functional but might not be as deep as dedicated CRM systems, some users report a steeper learning curve for certain advanced features.
Comparison: Both platforms offer a comprehensive suite. Brevo might have a slight edge in transactional email and SMS delivery for businesses with high volumes. 13chats.com’s inclusion of an online course builder and more advanced CRM features right out of the box provides a distinct advantage for those specific needs.

13chats.com vs. ActiveCampaign

Strengths: Offers a generous free plan, broader inclusion of tools like web push and online course builder in a single package.
Weaknesses: Automation capabilities, while good, might not reach the depth and complexity offered by ActiveCampaign.

ActiveCampaign:

Strengths: Industry leader in marketing automation and CRM. Offers incredibly powerful and flexible automation workflows, deep segmentation, and robust CRM features. Excellent for complex customer journeys and personalized experiences. No free tier, but a free trial is available.
Weaknesses: Can be significantly more expensive, especially as contact lists grow. The learning curve is steeper due to its advanced capabilities. Not as focused on “all-in-one” as 13chats.com, requiring more third-party integrations for things like landing pages or webinars.
Comparison: If your business has incredibly complex automation needs and a significant budget, ActiveCampaign is a top contender. However, for most small to medium businesses seeking a well-rounded, cost-effective, and integrated solution with a generous free entry point, 13chats.com presents a compelling alternative.

Ethical Considerations in Alternatives

All these alternatives, like 13chats.com, provide tools that are inherently neutral and can be used for legitimate business purposes.

They focus on communication, automation, and customer management, which align with ethical principles in business.

The responsibility for their use in a permissible manner rests with the user.

None of these platforms inherently promote or facilitate activities considered forbidden in Islam, such as gambling, interest-based transactions, or immoral content.

Businesses should always ensure their marketing content and practices align with Islamic ethical guidelines, regardless of the platform used.

How to Cancel 13chats.com Subscription

Canceling a subscription to an online service should be a straightforward process, reflecting transparency and customer respect.

While 13chats.com’s homepage prominently advertises its free plan and upgrade options, details on cancellation are typically found within the user’s account settings or legal documents.

Based on industry standards and what’s implied by the platform’s overall professional demeanor, the cancellation process should be relatively simple and user-initiated.

General Steps to Cancel

Although specific navigation paths might vary slightly based on platform updates, here’s a general outline of how one would typically cancel a 13chats.com SendPulse subscription: Crystalinteractive.net Review

Log In to Your Account: The first step is always to log into your 13chats.com SendPulse account using your registered credentials.
Navigate to Billing or Settings: Once logged in, look for a section related to “Billing,” “Subscription,” “Account Settings,” “My Plan,” or “Manage Account.” These are usually found in the user’s profile dropdown menu often represented by an avatar or initials in the top right corner or in a dedicated “Settings” menu within the dashboard.
Locate Subscription Details: Within the billing or subscription section, you should find details about your current plan, renewal date, and payment information.
Find the Cancellation Option: Look for an option like “Cancel Subscription,” “Downgrade Plan,” or “Manage Plan.” This button or link will initiate the cancellation process.
Follow On-Screen Prompts: The platform might ask for a reason for cancellation for feedback purposes or confirm your decision. It’s important to read any messages carefully to ensure you understand the implications e.g., loss of features, data retention policies after cancellation.
Confirmation: After successfully canceling, you should receive an on-screen confirmation message and often an email confirming the cancellation. Keep this email for your records.

Important Considerations:

Data Retention: Understand what happens to your data contacts, campaigns, analytics after cancellation. Some platforms retain data for a limited period, while others delete it immediately upon full account closure. Review the “Terms of Service” and “Privacy Policy” for specific details.
Prorated Refunds: Most SaaS companies do not offer prorated refunds for partial months of service if you cancel mid-billing cycle. Your subscription will likely remain active until the end of the current billing period.
Downgrade Option: If you don’t want to completely stop using the platform but just want to reduce costs, check if there’s a “downgrade” option to a lower-tier paid plan or back to the free plan. This might retain some features while reducing your monthly expenditure.

What Happens After Cancellation

Upon successful cancellation of a paid subscription:

Access to Paid Features Ceases: At the end of your current billing cycle, access to any paid-only features e.g., higher email limits, SMS campaigns, additional chatbots will likely be revoked.
Potential Return to Free Plan: If the platform allows, your account might revert to the free plan, retaining access to its limited but functional features. This would mean you can still use the core tools within the free tier’s constraints.
Billing Stops: No further charges will be applied to your payment method after the current billing cycle concludes.

For precise instructions and the most up-to-date cancellation policy, users should always refer to the official 13chats.com SendPulse knowledge base or contact their 24/7 customer support.

This ensures that you are following the correct procedure and avoiding any unintended charges or data loss.

How to Cancel 13chats.com Free Trial

13chats.com SendPulse proudly states “No credit card required” for its free plan. This implies that there isn’t a traditional “free trial” that converts to a paid subscription automatically, as is common with many SaaS platforms that require credit card details upfront. Instead, what they offer is a freemium model where the “free trial” is essentially their robust free plan.

Understanding the Freemium Model

No Automatic Charges: Because no credit card information is collected upon signup for the free plan, there’s no risk of automatic charges once a “trial” period ends. This is a significant advantage for users wary of forgotten subscriptions turning into unexpected bills.
“Trial” is the Free Plan: The “free trial” mentioned is synonymous with their free plan, which offers 15,000 emails, 3 chatbots, a CRM, a landing page builder, and more. This plan is “without any time limits.”
Upgrade is Manual: Moving from the free plan to a paid subscription requires a conscious decision and manual action from the user to provide payment details and select a paid tier.

How to “Cancel” the Free Trial i.e., Stop Using the Free Plan

Since there are no charges associated with the free plan, “canceling” it simply means stopping your usage or, if you wish to fully remove your data, deleting your account.

Simply Stop Using the Service: The most straightforward way to “cancel” a free plan is to simply stop logging in and using the features. Since no payment information is on file, there are no recurring charges to worry about.
Delete Your Account Optional: If you wish to permanently remove your data from the platform and fully dissociate your account, you would need to find the “Delete Account” or “Close Account” option within your account settings.
- Location: This option is typically found under “Account Settings,” “Profile,” or “Privacy Settings.”
- Process: Deleting an account usually involves a confirmation step, and the platform might ask for a reason for leaving. It’s crucial to understand that account deletion is usually irreversible and will result in the loss of all associated data contacts, campaigns, analytics.
- Refer to Knowledge Base: For precise steps on account deletion, always consult the 13chats.com SendPulse knowledge base or contact their customer support.

Key Difference from Traditional Free Trials:

The key takeaway here is the absence of financial risk associated with the “free trial.” You won’t incur charges if you simply sign up and then decide not to proceed with a paid plan.

This approach aligns well with ethical business practices, as it avoids any deceptive auto-enrollment or hidden fees.

It empowers the user to make a deliberate choice to upgrade when they see sufficient value in the platform’s paid features. Epsomairportcars.com Review

For businesses and individuals adhering to Islamic financial principles, this “no credit card required” freemium model is particularly appealing as it removes any ambiguity or potential for unintended financial commitments, ensuring transactions are fully consented and clear from the outset.

FAQ

What is 13chats.com?

13chats.com is an all-in-one digital marketing platform operating under the SendPulse brand, offering tools for lead generation, audience engagement, and customer retention.

It provides features like CRM, email marketing, chatbots, landing page builders, web push notifications, and more.

Is 13chats.com truly free to start?

Yes, 13chats.com offers a generous free plan that requires no credit card details upon signup.

This free plan includes 15,000 emails per month, 3 chatbots, a CRM system, a landing page builder, and other essential marketing tools without any time limits.

What features are included in the 13chats.com free plan?

The free plan includes 15,000 emails per month marketing and transactional, 3 chatbots with ChatGPT integration, a comprehensive CRM system, 1 website created with their builder, 10 pop-ups and an online chat, subscription forms, web push campaigns for up to 10,000 subscribers, sales pipeline automation, and an online course builder.

What is the primary focus of 13chats.com?

While the name suggests “chats,” the platform’s primary focus is providing a comprehensive, integrated suite of digital marketing tools for businesses to manage their entire communication and sales funnel, from lead capture to customer retention, all on a single platform.

How does 13chats.com compare to SendPulse?

13chats.com appears to be a specialized offering or a rebrand within the larger SendPulse ecosystem.

The website frequently references SendPulse and its tools, indicating that 13chats.com is powered by or is an extension of the SendPulse platform.

Does 13chats.com offer a CRM system?

Yes, 13chats.com includes a comprehensive CRM system as a core feature. Dyraluxe.com Review

It allows users to manage leads, contacts, deals, track communication history, and automate sales pipeline workflows.

Can I build landing pages with 13chats.com?

Yes, the platform includes a free landing page builder, allowing users to create one website or landing page using drag-and-drop editors and pre-made templates to promote their brand, products, or services.

What kind of customer support does 13chats.com offer?

13chats.com SendPulse provides 24/7 customer support in five languages via chat or contact form.

They also offer an extensive knowledge base with how-to guides and resources.

Are SMS campaigns available on the free plan of 13chats.com?

No, bulk SMS campaigns are mentioned as a feature available in paid plans.

The free plan primarily focuses on email, chatbots, web push, and other digital communication channels.

Can I create and sell online courses with 13chats.com?

Yes, a unique feature of 13chats.com SendPulse is its online course builder, which allows users to create, market, and sell online courses, positioning it as a versatile tool for e-learning businesses.

What is the ethical stance of 13chats.com from an Islamic perspective?

Based on the features and services described, 13chats.com is ethically permissible.

The tools it provides CRM, email marketing, chatbots, etc. are neutral and facilitate legitimate business operations, transparent communication, and efficient customer management, aligning with principles of honest trade and ethical business practices.

How do I upgrade my 13chats.com free plan to a paid subscription?

To upgrade, you would typically navigate to the “Prices” or “Upgrade” section within your account dashboard. Thinkindicators.com Review

You would then select a paid plan tier and provide your payment details to activate the additional features and higher usage limits.

Is data retention clear if I cancel my 13chats.com subscription?

While the homepage doesn’t detail data retention policies, users should refer to the “Terms of Service” and “Privacy Policy” linked on the website.

These documents typically outline what happens to user data upon account cancellation or deletion.

Can I integrate 13chats.com with other software?

The website states, “No integrations required — the tools are already connected to one another.” This implies that the platform functions as a self-contained ecosystem.

However, they also mention “built-in integrations” elsewhere, suggesting some level of connectivity with popular services might exist, typically through a dedicated integrations page.

Are there any hidden fees with the 13chats.com free plan?

No, the free plan for 13chats.com SendPulse explicitly states “No credit card required” upon signup, which means there are no hidden fees or automatic charges once you register for the free tier.

What kind of businesses is 13chats.com best suited for?

13chats.com is designed for a wide range of professionals and businesses, including sales managers, e-learning businesses, industry experts, and marketers.

Its comprehensive feature set makes it suitable for small to medium-sized businesses seeking an all-in-one marketing automation solution.

Does 13chats.com offer marketing automation?

Yes, the platform provides sales pipeline automation and features like “Automation 360” that allow users to send personalized offers via preferred communication channels, automate contact management workflows, and segment audiences for targeted campaigns.

Can I use 13chats.com for web push notifications?

Yes, 13chats.com includes web push notification campaigns, allowing users to send instant browser notifications directly to the desktops of up to 10,000 subscribers on the free plan. Online-classmate.com Review

How does 13chats.com ensure customer loyalty?

The platform helps encourage customer loyalty by enabling audience segmentation and personalized communication.

Users can tailor promotional and transactional campaigns based on clients’ sales pipeline stage and personal data like name and order history.

What are the main alternatives to 13chats.com?

Main alternatives in the marketing automation space include GetResponse, MailerLite, Brevo formerly Sendinblue, and ActiveCampaign. These platforms offer varying strengths in email marketing, CRM, and automation features.