Based on checking the website, 1800officesolutions.com appears to be a legitimate provider of commercial office equipment and IT services, focusing primarily on copier leasing, sales, and managed IT solutions across all 50 states.

They aim to simplify office equipment acquisition and management for businesses, offering a range of products from desktop printers to large-format plotters, alongside services like VoIP phone systems and comprehensive IT support.

Their stated commitment is to provide quality products and exceptional service, drawing on over 40 years of experience in the industry.

This review will dive into the specifics of what 1800officesolutions.com offers, examining their service model, product range, customer support claims, and how they position themselves in the competitive office solutions market.

We’ll explore the advantages and potential considerations of their lease options, their approach to managed IT, and how their services can potentially streamline your business operations, helping you decide if they’re the right fit for your office needs.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding 1800 Office Solutions: Core Offerings

1800 Office Solutions positions itself as a comprehensive provider for business office needs, extending beyond just hardware.

Their core offerings revolve around office equipment, primarily commercial copiers and printers, complemented by a suite of managed IT services.

This integrated approach aims to provide businesses with a single point of contact for both their physical equipment and digital infrastructure requirements.

Commercial Copier and Printer Solutions

The cornerstone of their business appears to be the provision of commercial copiers and printers.

They emphasize offering flexible lease solutions, which can be a must for businesses looking to conserve capital while accessing high-end equipment. Webstaurantstore.com Reviews

Leasing vs. Buying: 1800 Office Solutions heavily promotes leasing as a cost-effective alternative to outright purchasing. This aligns with many businesses’ financial strategies, especially small to medium-sized enterprises SMEs, allowing them to benefit from the latest technology without significant upfront investment. They provide options for both black & white and color machines, ranging from desktop models starting at $79/month to floor models starting at $89/month.
Equipment Range: Their inventory includes multi-function copier leases, large format printers KIP, OCE, HP DesignJet, PageWide XL, and various desktop printers. This breadth suggests they cater to diverse business needs, from basic document printing to specialized large-scale outputs for industries like architecture or engineering.
Brand Certification: They claim to offer “brand-certified ink, toner, paper, and office essentials,” which implies a commitment to quality and compatibility, potentially reducing issues stemming from generic supplies.

Managed IT Services

Beyond hardware, 1800 Office Solutions offers Managed IT Services, a critical component for businesses seeking to optimize their digital operations and ensure data security.

Comprehensive IT Management: Their IT services cover a wide spectrum, including server and networking solutions, IT infrastructure development, cloud solutions, and robust security measures. This is presented as a “total technology solution” for businesses, from home offices to larger enterprises.
Proactive Support: The model for managed IT typically involves proactive monitoring and maintenance, aiming to prevent issues before they disrupt operations. 1800 Office Solutions emphasizes 24/7 support, suggesting they offer continuous oversight and rapid response to technical challenges. This can be invaluable for businesses where IT downtime translates directly to lost productivity and revenue.
Flat-Rate Monthly Fee: They highlight a “flat-rate monthly fee” for their IT services, which offers predictability in budgeting. This can be particularly appealing to businesses that prefer to avoid the unpredictable costs associated with reactive IT support or in-house IT departments.

VoIP Phone Systems

1800 Office Solutions extends its offerings to include Voice over Internet Protocol VoIP phone systems.

Modern Communication Solutions: They specifically target businesses still using older telephone systems POTS, PBX and advocate for upgrading to VoIP. This is a crucial upgrade for modern businesses, enabling advanced features like video collaboration, seamless communication across devices, and potentially lower long-distance costs.
Seamless Integration: While not explicitly detailed, the integration of VoIP systems with their managed IT services could provide a more unified communication and IT infrastructure, simplifying management for businesses.

The Leasing Model: Pros, Cons, and Considerations

Leasing office equipment, particularly copiers, is a popular choice for many businesses.

1800officesolutions.com prominently features their leasing options, so it’s crucial to understand the dynamics of this model.

Advantages of Leasing with 1800 Office Solutions

Lower Upfront Costs: This is perhaps the most significant advantage. Instead of a large capital outlay for purchasing, businesses can acquire high-quality equipment with minimal initial investment, freeing up capital for other operational needs. This is particularly beneficial for startups and growing businesses.
Access to Latest Technology: Leasing agreements often allow for easier upgrades at the end of a term. This means businesses can consistently access the newest models with enhanced features, improved efficiency, and better security protocols without the burden of selling old equipment.
Predictable Monthly Expenses: Lease payments are typically fixed, allowing for better budget forecasting and avoiding unexpected repair costs, especially if maintenance is included in the lease agreement. The website’s mention of “predictable monthly costs” for IT services also extends to their hardware leases in principle.
Tax Benefits: Depending on the lease structure operating lease vs. capital lease and your specific business circumstances, lease payments may be tax-deductible as an operating expense. It’s always advisable to consult a tax professional for personalized advice.
Included Services and Support: Many copier leases, particularly from full-service providers like 1800 Office Solutions, include maintenance, service, and supplies excluding paper within the monthly payment. This simplifies management and ensures operational uptime.

Potential Drawbacks and What to Scrutinize

While leasing offers many benefits, it’s not without its considerations. Theteflacademy.com Reviews

Businesses should approach any lease agreement with a clear understanding of its terms and potential long-term implications.

Long-Term Financial Commitment: Copier leases are typically multi-year contracts e.g., 2 to 5 years. This long-term commitment can limit flexibility if business needs change dramatically or if the equipment becomes obsolete faster than anticipated.
Cost Over Time: While upfront costs are lower, the total cost of leasing a copier over its entire term can sometimes exceed the purchase price, especially when factoring in interest and fees. This is a common trade-off for the flexibility and lower initial investment.
Limited Ownership and Equity: Since the leasing company retains ownership, the business does not build equity in the asset. At the end of the lease, options usually include renewing, returning, or purchasing the equipment at fair market value.
Early Termination Fees: If a business needs to exit a lease agreement before its term expires, substantial penalties and fees can apply. This is a critical clause to review carefully before signing.
Usage Overage Charges: Many copier leases include a base number of prints per month. Exceeding this limit can result in additional charges, which can significantly increase the monthly bill. It’s vital to accurately assess your projected print volume.
Dependence on the Lessor: The quality and responsiveness of the leasing company’s maintenance and support services are paramount. If the lessor is slow to respond to issues, it can directly impact business productivity. 1800 Office Solutions claims 24/7 support, which is a positive sign, but real-world experiences vary.

Navigating the Lease Agreement

The website itself provides some helpful insights into negotiating a copier lease. Key areas to focus on include:

Lease Term and Monthly Payment: Understand how these factors influence the total cost.
End-of-Lease Options: Clarify the purchase price or return process at the end of the term.
Maintenance and Support Inclusions: Confirm what services are covered and what falls under additional costs.
Overage Charges: Understand the cost per print for exceeding included volumes.
Early Termination Clauses: Be fully aware of the penalties for breaking the contract.

By meticulously reviewing these aspects, businesses can make an informed decision and ensure the lease agreement aligns with their operational and financial goals.

Customer Support and Service Quality Claims

A service provider’s true value often lies in its customer support.

1800officesolutions.com makes several claims regarding its commitment to service quality, which are crucial for potential clients to consider. Bittyadvance.com Reviews

Accessibility and Responsiveness

The website prominently features a “24/7 Support” claim, which is a significant differentiator in the office solutions market.

This suggests a continuous availability for technical assistance, critical for businesses that operate outside standard 9-to-5 hours or rely heavily on their equipment.

Multiple Contact Channels: They provide a phone number 888-574-5120, a “Request a Callback” option, and a contact form, indicating multiple avenues for clients to reach out. For current clients, a specific technical support number 407-573-7276 and a “Call Back” chat widget are mentioned, streamlining support requests.
Local Copier Company Emphasis: By branding themselves as “your local copier company” and offering services in “all 50 States,” they imply a widespread yet accessible support network. This could mean regional service technicians capable of on-site visits for repairs and installations, which is often preferred over remote troubleshooting for hardware issues.

Installation and Setup Guarantees

The website simplifies the process of acquiring new equipment into three steps: “Fill in the details,” “Pick a date and time,” and “We set it up for you.”

Free Installation and Networking: The promise of “FREE INSTALL” and ensuring the equipment is “networked to all your office devices” is a strong selling point. Proper installation and network integration are vital for seamless operation and can often be complex, so having this handled by the provider adds significant value. This minimizes disruption and ensures the equipment is immediately operational upon delivery.

Experience and Expertise

1800 Office Solutions states they have “Over 40 years of experience,” which, if accurate, speaks to a deep understanding of the office equipment and IT industry.

Expert Team: They claim an “expert team” dedicated to looking after clients’ IT and ensuring systems run smoothly. This expertise is crucial for delivering effective managed IT services, where the ability to diagnose, troubleshoot, and proactively manage complex networks is paramount.
Quality Equipment: Their assertion of providing “Top of the line high performance equipment” suggests a commitment to reliability and efficiency, reducing the likelihood of frequent breakdowns and service calls.

The Importance of Verification

While these claims are positive, potential clients should always perform due diligence. Hooverdirect.co.uk Reviews

Independent Reviews: Seek out independent reviews and testimonials from other businesses that have used their services. Websites like Google Reviews, Yelp, or industry-specific forums can provide valuable insights into actual customer experiences regarding responsiveness, technical proficiency, and overall satisfaction.
Service Level Agreements SLAs: For managed IT services and copier leases, inquire about specific Service Level Agreements. These documents legally define the level of service a client can expect, including response times, uptime guarantees, and resolution targets. A provider confident in its service quality will typically offer clear SLAs.
References: Ask 1800 Office Solutions for references from existing clients, particularly those with similar business needs. Speaking directly with current users can offer firsthand accounts of their experience with support, maintenance, and overall service quality.

Ultimately, strong claims of customer support and service quality are excellent starting points, but verification through external sources and detailed discussions about SLAs can provide a more concrete picture of what to expect.

Products and Equipment Catalog

1800 Office Solutions offers a diverse range of office equipment, extending beyond just standard copiers and printers to encompass more specialized devices and communication tools.

This broad catalog aims to cater to varying business sizes and operational requirements, from small home offices to large enterprises.

Copiers and Multifunction Devices MFDs

The core of their hardware offerings revolves around commercial copiers and multifunction devices, which combine printing, scanning, copying, and often faxing capabilities into a single unit.

Desktop Copiers: These are designed for smaller office environments or individual departmental use, offering convenience and efficiency in a compact footprint. They are available in both black & white and color options, with leasing starting at competitive price points.
Floor-Standing Copiers: Aimed at businesses with higher volume printing and copying needs, these robust machines offer greater speed, capacity, and advanced finishing options e.g., stapling, hole-punching. Like desktop models, they come in black & white and color variants.
Wide Variety: The website states they offer a “wide variety of multi-function copier lease,” implying options from various reputable brands. While specific brands aren’t exhaustively listed on the main page, their mention of working with “the best” suggests partnerships with leading manufacturers in the industry.

Printers: Desktop and Large Format

Beyond multifunction copiers, 1800 Office Solutions provides dedicated printers for specific uses. Foetex.dk Reviews

Desktop Printers: For businesses requiring dedicated printing functionality without the need for scanning or copying capabilities on every workstation, desktop printers are available. They cater to different volumes and quality needs.
Large Format Printers Plotters: This is a specialized offering crucial for industries like architecture, engineering, construction, and graphic design. They explicitly mention carrying KIP, OCE, and HP DesignJet and PageWide XL printers. These machines are designed for producing oversized prints, such as blueprints, maps, banners, and posters, offering high precision and detail.

VoIP Phones

Recognizing the shift from traditional landlines to internet-based communication, 1800 Office Solutions includes VoIP phone systems in their product catalog.

Modern Communication: Their emphasis on helping businesses move away from “old POTs plain old telephone system, key systems or older PBX systems” highlights their focus on modern, efficient communication.
Enhanced Features: VoIP systems typically offer features beyond basic calls, such as video collaboration applications, unified communications UC, and advanced contact center solutions. These features can significantly enhance team collaboration and customer service.

Other Office Essentials and Trade-Up Program

While not as heavily detailed as their primary offerings, the website mentions “office essentials,” suggesting they might also supply or facilitate access to other key office supplies like ink and toner.

Cash In Trade Up Program: A notable offering is their “Cash In Trade Up” program, where businesses can receive “up to $3,500 cash back” when trading in current or old equipment for a new one. This incentivizes upgrades to more efficient, modern machines, potentially reducing supply and energy consumption. This program can be a valuable asset for businesses looking to refresh their technology while minimizing disposal hassle and gaining financial benefit.

The comprehensive nature of their equipment catalog suggests that 1800 Office Solutions aims to be a one-stop shop for a business’s print, copy, and communication hardware needs, streamlining procurement and management processes.

Managed IT Services: Beyond the Basics

1800 Office Solutions doesn’t just lease hardware.

They also offer a robust suite of Managed IT Services, designed to be the backbone of a modern, efficient business operation. Chipex.co.uk Reviews

This goes beyond simple break-fix support, aiming for proactive management and strategic IT planning.

Comprehensive Coverage

Their managed IT services are presented as “total technology solutions for the home office to keep your business running and your staff productive and reliable no matter where they are.” This suggests a flexible model adaptable to various work environments, including remote and hybrid setups.

Server and Networking: Core to any IT infrastructure, they manage and optimize servers and network components to ensure seamless data flow and application performance. This includes configuration, monitoring, and troubleshooting to minimize downtime.
IT Services Transformation: This implies a more strategic approach, helping businesses leverage technology to gain “greater insights and innovate faster.” It’s about aligning IT with business goals rather than just maintaining systems.
Managed Print Services MPS: This specialized IT service focuses on optimizing a company’s printing environment. It involves assessing current print infrastructure, managing devices and supplies, and implementing strategies to reduce costs and environmental impact. This integrates perfectly with their core copier and printer leasing business.
Cloud Solutions: The shift to cloud computing is undeniable. They offer “Cloud Solutions” to help businesses “meet your business challenges head on.” This could include migration services, cloud infrastructure management e.g., IaaS, PaaS, SaaS, data storage, and disaster recovery solutions built on cloud platforms.
IT Infrastructure Building: They assist in building “the foundation for cognitive business,” indicating a forward-looking approach to IT. This involves designing and implementing scalable and efficient IT architectures that support future growth and advanced technologies.

The “Peace of Mind” Model

The benefit of managed IT services, as highlighted by 1800 Office Solutions, is “peace of mind knowing the expert team… is looking after your IT.”

Proactive Monitoring: Rather than waiting for systems to fail, managed IT typically involves continuous monitoring of network performance, server health, and security alerts. This allows for early detection and resolution of potential issues, minimizing downtime and disruption.
Predictable Monthly Fee: The “flat-rate monthly fee” is a significant advantage. It allows businesses to budget accurately for their IT expenses, avoiding the unpredictable costs associated with unexpected breakdowns or hourly IT support. This financial predictability is a key draw for many SMEs.
Expert Access: Businesses gain access to a team of IT professionals without the overhead of hiring and maintaining an in-house IT department. This means benefiting from specialized skills in areas like network security, cloud computing, and hardware management. According to CompTIA’s “IT Industry Outlook 2024,” 53% of companies plan to increase their IT services budget, with a significant portion allocated to cybersecurity and cloud services, aligning with 1800 Office Solutions’ offerings.

Why Managed IT is Crucial

For many businesses, especially SMEs, managed IT services are no longer a luxury but a necessity.

Focus on Core Business: Outsourcing IT allows companies to concentrate on their primary activities, knowing that their technology infrastructure is in capable hands.
Scalability: As businesses grow or shrink, managed IT services can scale easily to meet changing demands without major capital expenditure or hiring/firing IT staff.
Reduced Downtime: Proactive maintenance and rapid response times from managed IT providers can significantly reduce the frequency and duration of IT-related outages, directly impacting productivity and revenue. A study by Gartner estimated that the average cost of IT downtime is $5,600 per minute, highlighting the financial impact of interruptions.

1800 Office Solutions’ comprehensive managed IT offerings demonstrate a strong commitment to being a holistic technology partner for businesses, providing crucial support beyond just physical equipment. Kitchenerwaterloomedispa.com Reviews

Business Benefits and Strategic Advantages

Engaging with a comprehensive office solutions provider like 1800 Office Solutions can offer businesses several strategic advantages, impacting both operational efficiency and financial health.

Their integrated approach to hardware and IT services aims to streamline workflows and reduce the complexities often associated with managing diverse office technologies.

Cost-Effectiveness and Budget Predictability

One of the most compelling arguments for using a service like 1800 Office Solutions is the potential for cost savings and improved financial planning.

Reduced Capital Expenditure: Leasing copiers and printers, as opposed to outright purchasing, significantly reduces the initial capital outlay. This frees up cash flow that can be reinvested into other critical areas of the business, such as marketing, product development, or talent acquisition. According to a 2022 survey by the Equipment Leasing and Finance Association ELFA, approximately 50-60% of all capital expenditures on equipment in the U.S. are financed through leases.
Predictable Monthly Costs: Both copier leases and managed IT services are typically offered on a flat-rate monthly fee basis. This predictability eliminates unexpected expenses related to equipment breakdowns, repairs, or IT emergencies, making budgeting simpler and more accurate. For instance, knowing that your IT support and printing costs are a fixed sum each month allows for better financial forecasting.
Lower Total Cost of Ownership TCO: While leasing may have higher cumulative costs over time in some scenarios, the TCO can be lower when factoring in maintenance, parts, labor, and the rapid depreciation of technology. A comprehensive lease often bundles these costs, providing a clearer picture of true expenses.

Enhanced Efficiency and Productivity

Streamlining office operations is a direct benefit of updated equipment and professional IT management.

Access to Latest Technology: By providing access to “top-quality copiers from leading brands” and advanced IT solutions, businesses can leverage the latest features and functionalities. This often translates to faster printing speeds, better print quality, more efficient scanning workflows, and reliable network performance. For example, modern multifunction devices can integrate with cloud storage, allowing for seamless document management.
Reduced Downtime: The 24/7 support and proactive monitoring inherent in managed IT services aim to minimize equipment failures and IT outages. Every minute of downtime impacts productivity. If an IT system crashes, employees cannot work, leading to direct financial losses. For example, a mid-sized business with 50 employees, each costing $50/hour, losing even an hour of productivity due to IT issues costs $2,500.
Simplified Management: Consolidating office equipment and IT support under one provider reduces administrative overhead. Instead of managing multiple vendors for printers, copiers, and IT support, businesses have a single point of contact, simplifying troubleshooting and contract management.

Security and Data Protection

In an era of increasing cyber threats, robust IT security is not optional. Jodycustom.com Reviews

1800 Office Solutions’ emphasis on security within their managed IT services is a critical advantage.

Proactive Threat Mitigation: Their services to “Prevent, detect and respond” to security threats mean that businesses benefit from expert-level protection against malware, phishing, ransomware, and other cyberattacks. This includes implementing firewalls, antivirus software, and regular security audits. The average cost of a data breach continues to rise, reaching $4.45 million globally in 2023, according to IBM’s Cost of a Data Breach Report.
Data Backup and Recovery: While not explicitly detailed, comprehensive managed IT services often include robust data backup and disaster recovery solutions. This ensures business continuity in the event of hardware failure, natural disaster, or cyberattack, protecting critical business information.

Scalability and Flexibility

As businesses evolve, their needs change.

A flexible office solutions provider can adapt to these shifts.

Adjusting to Business Growth: If a business expands rapidly, 1800 Office Solutions’ flexible lease terms allow for upgrades to larger, more capable equipment. Similarly, their managed IT services can scale to accommodate more users, devices, and increased network demands.
Adapting to Market Changes: The ability to upgrade equipment at the end of a lease term means businesses are not stuck with outdated technology. This agility can be crucial in competitive markets where staying current with technological advancements provides a competitive edge.

By leveraging these strategic advantages, businesses can optimize their operational workflows, protect their digital assets, and free up resources to focus on core growth initiatives.

Ideal Clients for 1800 Office Solutions

Understanding who can benefit most from 1800officesolutions.com’s offerings requires looking at various business types and their specific needs. Brandonhirestation.com Reviews

Their integrated approach to office equipment and IT services makes them suitable for a broad spectrum of organizations, from budding startups to established enterprises.

Small to Medium-Sized Enterprises SMEs

SMEs are often the sweet spot for providers like 1800 Office Solutions, particularly due to budget constraints and limited in-house IT resources.

Capital Conservation: Many SMEs operate with tighter budgets and prefer to conserve capital for core business investments. Leasing equipment instead of purchasing outright aligns perfectly with this strategy, allowing them to access high-quality machines without a significant upfront cost.
Lack of Dedicated IT Staff: A significant percentage of SMEs do not have a full-time, in-house IT department. This is where managed IT services become invaluable. 1800 Office Solutions offers an “expert team” that acts as an outsourced IT department, providing essential support, security, and infrastructure management without the overhead of hiring. According to a 2023 Clutch survey, 46% of small businesses outsource at least one IT function, highlighting this trend.
Need for Predictable Expenses: The flat-rate monthly fees for both leasing and managed IT services provide budget predictability, which is crucial for SMEs planning their finances. This avoids the unpredictable costs associated with equipment breakdowns or IT emergencies.

Growing Businesses

Companies experiencing rapid growth often find themselves quickly outgrowing their existing infrastructure.

Scalability Requirements: As a business expands, so do its printing, copying, and IT demands. 1800 Office Solutions’ flexible lease options allow for easy upgrades to higher-capacity machines, and their managed IT services can scale to accommodate more users, devices, and data, ensuring that technology keeps pace with growth.
Need for Modernization: Growing businesses often realize that their older equipment or ad-hoc IT solutions can hinder efficiency. Migrating to modern VoIP systems or upgrading to faster multifunction devices can significantly improve productivity and communication.

Businesses with Multiple Locations or Remote Teams

Organizations with distributed workforces face unique challenges in equipment deployment and IT management.

Nationwide Service: With services in “all 50 States,” 1800 Office Solutions is well-positioned to support businesses with multiple branch offices across different geographies. This simplifies equipment procurement and IT support across a dispersed operational footprint.
Remote Work Support: Their managed IT services claim to support “home office” environments and keep staff “productive and reliable no matter where they are.” This is essential for companies embracing remote or hybrid work models, ensuring secure access and reliable performance for employees working outside a central office.

Organizations Prioritizing Security and Uptime

Any business where downtime directly translates to lost revenue or significant operational disruption stands to gain from proactive IT management. Comfimerch.com Reviews

Data-Sensitive Operations: Businesses handling sensitive client data, financial records, or proprietary information benefit from the robust security measures offered within their managed IT services, including threat prevention, detection, and response.
High-Volume Environments: Companies with high printing and copying demands, such as legal firms, accounting offices, or marketing agencies, require reliable, high-performance equipment and prompt service. The promise of 24/7 support and rapid installation addresses this need.

Businesses Looking for a Single Vendor Solution

For organizations preferring to consolidate their service providers to simplify management and billing.

Integrated Solutions: By offering both hardware leasing and managed IT services, 1800 Office Solutions provides a holistic approach. This means fewer vendors to manage, streamlined communication, and potentially better integration between physical equipment and digital infrastructure.

In essence, if your business is looking to optimize its office technology footprint, reduce IT overhead, and ensure consistent operational efficiency with predictable costs, 1800 Office Solutions presents itself as a viable option.

Considering Alternatives and Making an Informed Decision

While 1800officesolutions.com presents a compelling offer, especially with its integrated approach to hardware and IT services, it’s always prudent for any business to consider alternatives and conduct thorough due diligence before committing to a long-term contract.

The market for office equipment and managed IT is competitive, and options vary significantly in terms of cost, service models, and niche expertise.

Researching Competitors

Before signing any agreement, it’s advisable to compare 1800 Office Solutions against other players in the market. Theloftmancompany.co.uk Reviews

National Providers: Larger, national office equipment companies e.g., Xerox, Canon, Ricoh direct sales/leasing divisions, or major IT service firms also offer comprehensive solutions. They often have vast resources, extensive product lines, and standardized service agreements.
Cloud-Based IT Specialists: If your primary need is robust cloud integration and cutting-edge cybersecurity, there are IT firms that specialize exclusively in these areas, potentially offering more advanced or niche solutions than a generalist provider.
Direct Manufacturer Leases: Some equipment manufacturers offer direct leasing programs. This can sometimes lead to different pricing or service packages compared to third-party lessors.

Key Factors for Comparison

When evaluating alternatives, focus on these critical areas:

Total Cost of Ownership TCO: Beyond the monthly lease payment, compare the full cost, including maintenance fees, supply costs ink, toner, overage charges, installation fees, and any potential end-of-lease purchase options. For IT, consider setup fees, recurring monthly charges, and what’s included vs. extra.
Service Level Agreements SLAs: This is paramount. Compare response times for service calls e.g., 2-hour, 4-hour, next business day, guaranteed uptime for IT services, and resolution times. A clear SLA demonstrates a provider’s commitment to service quality.
Contract Terms and Flexibility: Pay close attention to lease duration, early termination clauses, upgrade options, and renewal terms. For IT services, understand the contract length, scope of services, and how easily you can scale services up or down.
Equipment Quality and Range: While 1800 Office Solutions mentions “top of the line” equipment, verify the specific brands and models offered by competitors. Ensure the equipment aligns with your specific volume needs, feature requirements e.g., specialized finishing options, scanning capabilities, and energy efficiency.
Customer Reviews and References: Go beyond what a company presents on its website. Search for independent reviews on platforms like Google Business, Yelp, or industry-specific review sites. Request references from the provider and speak directly with their existing clients about their satisfaction levels, particularly concerning support and problem resolution.
Integration Capabilities: If you’re leveraging both hardware and IT services, inquire about the integration capabilities. Can the IT services seamlessly manage the leased printers and copiers, including monitoring print volumes, ordering supplies, and proactive maintenance?
Cybersecurity Posture: For managed IT, delve into their cybersecurity practices. What firewalls, endpoint protection, backup solutions, and incident response plans do they implement? Are they compliant with relevant industry standards e.g., HIPAA, GDPR, SOC 2?

The Informed Decision

Making an informed decision involves a systematic approach:

Assess Your Needs: Clearly define your current and future printing, copying, and IT requirements. What are your average monthly print volumes? What specific features do you need in a copier? What level of IT support and cybersecurity is essential for your business?
Request Multiple Quotes: Don’t settle for the first quote. Obtain detailed proposals from at least three different providers, including 1800 Office Solutions.
Compare Apples to Apples: Create a spreadsheet to compare quotes side-by-side, detailing not just the price, but also the inclusions, exclusions, contract terms, and SLAs.
Ask Probing Questions: Don’t hesitate to ask providers difficult questions about their service guarantees, handling of complex issues, and crisis management.
Read the Fine Print: Meticulously review all contract terms before signing. Seek legal counsel if necessary, especially for long-term lease agreements.

By following these steps, businesses can ensure they select a partner that not only meets their immediate needs but also supports their long-term operational and financial goals.

Frequently Asked Questions

What services does 1800officesolutions.com offer?

1800officesolutions.com primarily offers commercial copier and printer leasing and sales, alongside comprehensive Managed IT Services, VoIP phone systems, large format printers, and a cash-in trade-up program for existing equipment.

Does 1800officesolutions.com provide 24/7 customer support?

Yes, based on their website, 1800officesolutions.com claims to offer 24/7 customer support for their services. Gatwick-parking.co.uk Reviews

What types of copiers can I lease from 1800officesolutions.com?

You can lease various types of copiers from 1800officesolutions.com, including desktop black & white, desktop color, floor black & white, and floor color models, catering to different business sizes and print volumes.

Are installation and networking included with copier leases?

Yes, 1800officesolutions.com states they offer “FREE INSTALL” and will set up and network new office equipment to all your office devices.

What is the “Cash In Trade Up” program?

The “Cash In Trade Up” program allows businesses to trade in their current or old printers or copiers for new equipment, potentially receiving up to $3,500 cash back.

What does 1800officesolutions.com’s Managed IT Services cover?

Their Managed IT Services cover server and networking, IT infrastructure, cloud solutions, security services prevent, detect, respond, and Managed Print Services, aiming for comprehensive technology management.

Can 1800officesolutions.com service businesses in all 50 states?

Yes, 1800officesolutions.com explicitly states they offer commercial copiers, printers, phone systems, plotters, and Managed IT Services in all 50 States. App.637group.com Reviews

How much does it cost to lease a copier from 1800officesolutions.com?

The cost of leasing a copier from 1800officesolutions.com can vary, with desktop models starting at $79/month and floor models starting at $89/month.

Actual costs depend on the type of copier, lease duration, and specific terms.

What are the cons of leasing a copier?

Cons of leasing a copier can include a long-term financial commitment, potentially higher cost over time compared to buying, limited ownership, responsibility for certain maintenance/repairs depending on the agreement, and early termination fees.

Should I lease or buy a copier?

Deciding whether to lease or buy a copier depends on your budget, usage needs, and long-term goals.

Leasing offers lower upfront costs and access to new technology, while buying provides ownership and can be more cost-effective long-term for consistent usage. Germanrails.com Reviews

How does leasing a copier typically work?

Leasing a copier involves choosing a copier, negotiating a lease agreement term, payments, end-of-lease options, making regular monthly payments, using the copier, maintaining it per agreement, and then choosing an end-of-lease option renew, return, purchase.

Does 1800officesolutions.com offer large format printers?

Yes, 1800officesolutions.com offers a wide range of large format printers, including brands like KIP, OCE, HP DesignJet, and PageWide XL.

What kind of phone systems do they provide?

They provide VoIP Voice over Internet Protocol phone systems, which offer modern communication solutions including robust phone systems, video collaboration applications, and contact center solutions.

Do they offer solutions for small businesses or home offices?

Yes, 1800officesolutions.com states they offer total technology solutions for the home office and cater to businesses of all sizes, from small businesses to large departments.

What is their experience level in the industry?

1800officesolutions.com claims to have over 40 years of experience in providing office equipment and IT services. Hushpay.app Reviews

Do they supply ink, toner, and other office essentials?

Yes, they explicitly mention providing “brand-certified ink, toner, paper, and office essentials,” suggesting they can facilitate these supplies.

How can I request a quote from 1800officesolutions.com?

You can request a quote instantly through various forms on their website, or by calling their toll-free number, or requesting a callback.

Are there any limitations on print volume for copier leases?

While not explicitly detailed on the main page, copier leases often have a base print volume, and exceeding it can incur “overage charges for excessive usage.” It’s important to clarify these terms in the lease agreement.

How do their Managed IT Services help with business security?

Their Managed IT Services include components to “Prevent, detect and respond” to security threats, suggesting they manage firewalls, endpoint protection, and other cybersecurity measures to protect your data and network.

What is the average customer review rating for 1800officesolutions.com?

Based on their website, 1800officesolutions.com displays a 4.8/5 rating, though the source of this rating is not immediately specified.

1800officesolutions.com Reviews