How can I contact Furniture-story.co.uk customer service?
You can contact Furniture-story.co.uk by phone at +44 203 987 1552, by email at [email protected], or by filling out the contact form on their website. They also offer a “Call me back” service.
Read more about furniture-story.co.uk:
Furniture-story.co.uk Review & First Look
Furniture-story.co.uk Pros & Cons
Is Furniture-story.co.uk Legit?
How to Check the Credibility of an Online Furniture Store Like Furniture-story.co.uk
Understanding Furniture-story.co.uk’s Delivery and Returns Process
What is the Customer Service Experience like at Furniture-story.co.uk?
Furniture-story.co.uk’s Commitment to Quality and Ecological Materials
Furniture-story.co.uk’s Approach to Online Shopping Experience and User Control
Does Furniture-story.co.uk offer free shipping?
Yes, Furniture-story.co.uk states that delivery cost within an approximate 65-mile radius of Central London is included in the purchase price. For areas outside this zone, a freight delivery differential will apply.
What is the return policy for Furniture-story.co.uk?
Furniture-story.co.uk advertises “Free Returns” and a “Money Back Guarantee” on their homepage. However, the detailed terms and conditions, including the return window, specific eligibility criteria, and refund process, are not immediately available or clearly linked from the homepage. It is advisable to contact their customer service for full details before purchase. Furniture-story.co.uk’s Approach to Online Shopping Experience and User Control
Is there a warranty on furniture purchased from Furniture-story.co.uk?
Yes, Furniture-story.co.uk states they offer a “Hassle Free 2 Years Guarantee” on their products. However, the specific terms and conditions of this guarantee, including what it covers and how to make a claim, are not clearly outlined on the website’s homepage.
Does Furniture-story.co.uk offer assembly services?
Yes, Furniture-story.co.uk’s delivery service includes on-site assembly of the furniture in your chosen location at your home. Their experienced delivery team members will handle the assembly.
Do they remove old furniture or packaging?
Furniture-story.co.uk’s delivery service includes the removal of all delivery packaging to be recycled, once the furniture has been assembled. There is no mention of removal of old furniture.
Where is Furniture-story.co.uk based?
Furniture-story.co.uk has a physical address in London at 12 Deer Park Road, SW19 3TL. They also mention having a London warehouse/showroom for items ready for quick delivery.
Does Furniture-story.co.uk sell custom-made sofas?
The website mentions “a vast choice of fabrics, leathers, and colours” for their sofas, implying a degree of customisation. They state that “each piece is truly bespoke to your taste,” suggesting that items can be tailored to some extent. Furniture-story.co.uk’s Commitment to Quality and Ecological Materials
What types of furniture does Furniture-story.co.uk sell?
Furniture-story.co.uk specialises in fabric furniture, including sofas, corner sofas, sofa beds, and armchairs. They focus on European craftsmanship.
How do I know the furniture is high quality?
Furniture-story.co.uk states its values include “high quality workmanship” and cooperation with “the best European producers of furniture.” While these are stated claims, specific details or certifications about their quality control processes or the origins of their materials are not prominently displayed on the homepage.
Does Furniture-story.co.uk use ecological materials?
Yes, Furniture-story.co.uk states a commitment to “high value ecological materials.” However, the website does not provide specific certifications (e.g., FSC, OEKO-TEX) or detailed information about the types of ecological materials used.
How do I track my order from Furniture-story.co.uk?
The website states that once your order arrives at their warehouse, they will contact you to set up a mutually suitable delivery time. It does not explicitly mention an online order tracking system, suggesting communication is primarily through direct contact.
Can I view Furniture-story.co.uk products in person?
The website mentions a “London warehouse/showroom” that houses a selection of sofas ready for delivery within 3 days of ordering, implying that certain items might be viewable in person. It is best to contact them directly to confirm showroom visits. What is the Customer Service Experience like at Furniture-story.co.uk?
Are prices on Furniture-story.co.uk inclusive of VAT?
Prices on Furniture-story.co.uk are listed in GBP (£) alongside the products. While typically prices on UK retail sites are VAT inclusive, the website does not explicitly state this. You would need to check their full terms and conditions or contact customer service for confirmation.
How long does delivery usually take from Furniture-story.co.uk?
The website states that for items in their London warehouse/showroom, delivery can be within 3 days. For other items, once the order arrives at their warehouse, they will contact you to set up a mutually suitable delivery time. Specific lead times for made-to-order items are not detailed on the homepage.
Does Furniture-story.co.uk have customer reviews?
The Furniture-story.co.uk website does not feature customer testimonials or direct links to independent review platforms like Trustpilot or Google Reviews on its homepage. Potential customers would need to search for external reviews independently.
Can I get design advice from Furniture-story.co.uk?
The “Latest News” section (blog) on Furniture-story.co.uk provides articles with “handy tips and styling inspiration” on topics like furniture styles, pairing with wallpaper, and home office setups, which can offer general design advice.
Is Furniture-story.co.uk an ethical company?
Furniture-story.co.uk states its values include using “high value ecological materials” and “attention to detail,” and working with “best European producers.” These claims suggest an ethical stance, but the website lacks specific certifications or detailed transparency regarding their ethical sourcing or manufacturing practices to fully verify these claims. Understanding Furniture-story.co.uk’s Delivery and Returns Process
What payment methods does Furniture-story.co.uk accept?
The homepage does not explicitly list accepted payment methods. Typically, online stores accept major credit/debit cards (Visa, Mastercard) and often PayPal. You would likely find this information during the checkout process or by contacting customer service.
How can I get a discount from Furniture-story.co.uk?
You can get a £10 off voucher for orders over £50 by signing up for Furniture-story.co.uk’s newsletter. The sign-up option is available on their homepage.
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