Awaytravel.com Features

Awaytravel.com boasts a suite of features designed to enhance the modern travel experience, from the products themselves to the convenience of online shopping and post-purchase support.

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The website effectively highlights these features to appeal to a broad audience seeking functional, durable, and stylish travel gear.

Innovative Product Design and Materials

Away’s core strength lies in its product design, which often incorporates innovative features and utilizes high-quality materials to ensure durability and ease of use.

This commitment to engineering is evident across their luggage and accessory lines.

• Durable Shells: Many of Away’s hardside suitcases are crafted from polycarbonate, a material known for its strength, impact resistance, and lightweight properties. This ensures the luggage can withstand the rigors of travel.
  • Aluminum Options: For those seeking maximum durability and a premium feel, Away also offers luggage with aluminum shells, providing enhanced protection for contents.
• Smooth-Gliding Wheels: The luggage typically features 360-degree spinner wheels, designed for effortless maneuverability through crowded airports and city streets. These wheels are engineered for smooth gliding and quiet operation.
• Integrated Features: Many models include thoughtfully integrated features like TSA-approved combination locks for security, and internal compression systems to maximize packing space and minimize wrinkles.
  • Removable Batteries (historical): Some carry-on models previously featured a removable battery for charging devices on the go, a popular feature though subject to airline regulations.
  • Thoughtful Interiors: Lined interiors with organizational compartments, including mesh pockets and detachable laundry bags, help travelers keep their belongings tidy.

Comprehensive Product Categories and Collections

The website clearly organizes its extensive product range into distinct categories and special collections, making it easy for customers to navigate and find exactly what they need.

• Luggage Types:
  • Carry-On Luggage: Designed to fit in most overhead compartments, available in various sizes like The Carry-On, The Bigger Carry-On, and The Carry-On Flex.
  • Checked Luggage: Larger suitcases for longer trips, including The Medium, The Large, and The Trunk.
  • Hardside, Softside, and Aluminum: Options available across these material types to suit different preferences for protection and flexibility.
• Travel Bags: A wide selection of bags to complement luggage, suitable for various travel needs.
  • Backpacks: Ranging from daily commuters to larger travel backpacks.
  • Duffles and Totes: Versatile bags for weekend trips, gym, or carry-on essentials.
  • Crossbodies and Garment Bags: Specialized bags for specific purposes.
  • Diaper Bags: A practical addition for parents, emphasizing organization and accessibility.
• Accessories: Essential items for organized packing and travel comfort.
  • Packing Organizers (Cubes): To maximize space and keep contents sorted.
  • Toiletry Bags and Tech Organizers: For neatly storing personal care items and electronic accessories.
  • Small Leather Accessories and Luggage Tags: Stylish additions.
• Special Collections:
  • Kids Collection: Luggage and bags specifically designed for younger travelers.
  • Sunshine Yellow luggage: A vibrant color option highlighted on the homepage.
  • Featherlight Collection and Active Collection: Indicating specialized product lines.

Customer-Centric Services and Policies

Away prioritizes customer satisfaction through a range of supportive services and transparent policies, which are prominently displayed and easily accessible on their website.

• Free Shipping and Returns: Offers free shipping on all luggage orders and a generous 100-day free return and exchange policy on unused items. This reduces consumer risk and allows for a thorough evaluation of the product.
  • Convenience: Simplifies the purchasing process and eliminates concerns about shipping costs.
  • Flexibility: Provides ample time for customers to decide if the product meets their needs.
• Limited Lifetime Warranty: This significant policy covers the functional components of their suitcases (shell, wheels, handles, zippers) against defects and damage, reflecting confidence in their product quality.
  • Long-Term Value: Assures customers of support for the lifespan of their luggage.
  • Peace of Mind: Reduces concerns about future repair or replacement costs due to manufacturing issues.
• Comprehensive Help and FAQ Section: The “Help” link directs users to an extensive Frequently Asked Questions section that covers various topics, from product care to order management and warranty claims.
  • Self-Service Support: Enables customers to find answers independently and efficiently.
  • Detailed Information: Provides clarity on policies, product specifications, and troubleshooting.
• Physical Retail Stores: With 17 stores across major cities in the US, UK, and Canada, Away provides customers with the opportunity to experience the products firsthand and receive in-person customer service.
  • Tangible Experience: Allows customers to feel the materials, test the wheels, and assess the size and weight of luggage before purchasing.
  • Direct Support: Provides a direct channel for returns, exchanges, and personalized assistance.

Educational Content and Guides

Beyond selling products, Awaytravel.com offers valuable educational content through its blog, “The Away Pages,” positioning itself as a resource for travelers. Is awaytravel.com Legit?

• Packing Guides: Articles like “How To Pack and Organize a Carry-On Suitcase” and “Stress-Free Business Trip Packing: How to Pack Like a Pro for Work Travel” provide practical advice.
• Travel Tips: Resources such as “Kids’ Luggage Travel Hacks: The Ultimate Guide to Keep Everyone Traveling Smoothly” and “Long flight travel tips” offer insights for various travel scenarios.
• Product Guides and Comparisons: Pages like “Compare Carry-Ons,” “Compare checked,” “Compare materials,” and “Compare bags” help customers make informed purchasing decisions by highlighting key differences and features.
  • Informed Choices: These guides empower customers with knowledge, fostering a sense of trust and transparency.
  • Added Value: Provides useful content that extends beyond basic product descriptions, enhancing the overall user experience.