hearingandvision.co.uk FAQ

What is hearingandvision.co.uk?

hearingandvision.co.uk is the official website for Livingstons Hearing and Vision Care, a clinic based in Tilehurst, Reading, UK, offering specialised services for both eye and ear health.

What services does Livingstons Hearing and Vision Care offer?

They offer a range of services including ear wax removal (microsuction and syringing), comprehensive hearing tests, advanced hearing aids, custom hearing protection, eye tests, and personalised eyewear styling consultations.

Where is Livingstons Hearing and Vision Care located?

The clinic is located at 14, Norcot Road, Tilehurst, Reading, RG30 6BU.

How can I book an appointment with Livingstons Hearing and Vision Care?

You can book online by clicking the “Book Online” button on their website, which will redirect you to their secure third-party booking system (Cliniko), or you can call them directly at 0118 304 9779. hearingandvision.co.uk Complaints & Common Issues

Are prices for services listed on the website?

Yes, some prices are listed. For example, ear wax removal starts from £35, hearing protection ranges from £60-£600, and hearing aids range from £995 to £3,995. However, specific pricing for eye tests and glasses may require direct enquiry.

Do they offer NHS eye tests?

Yes, their website states they have “Experienced optometrists across NHS and private settings,” indicating they likely offer NHS eye tests.

What methods do they use for ear wax removal?

They offer both microsuction and ear syringing for ear wax removal.

Are the hearing aids offered independent of specific manufacturers?

Yes, the website states they are a “Fully independent hearing clinic – no manufacturer bias,” implying they offer a wide range of advanced hearing aids from various manufacturers.

Is an aftercare plan included with hearing aids?

Yes, a “Full aftercare support plan” is stated to be included with every hearing aid purchase. hearingandvision.co.uk Trustpilot Reviews Overview

Can I buy glasses or hearing aids directly from the website?

No, the website is informational and serves to book in-person appointments. All services and product purchases, such as glasses and hearing aids, occur at their physical clinic after consultation.

Is there an ‘About Us’ section on the website?

No, the homepage does not prominently feature or link to a dedicated ‘About Us’ section providing details about the clinic’s history or founders.

Are the qualifications of their experts listed on the website?

The website mentions an “expert team of opticians and audiologists” and “experienced optometrists,” but specific names, individual qualifications, or professional registration numbers are not visibly listed on the homepage.

Does hearingandvision.co.uk have a privacy policy or terms and conditions?

Based on the homepage review, there are no readily visible links to a comprehensive privacy policy or terms and conditions. This information is critical for user understanding of data handling and service agreements.

Is the website secure for browsing?

Yes, the website uses HTTPS encryption, indicated by “https://” in the URL, which secures communication between your browser and the site. hearingandvision.co.uk Login Guide

Does the website collect my personal information directly?

The website itself primarily functions as an informational site. When booking online, you are redirected to an external platform (Cliniko) which handles the collection of personal and appointment-related data.

Can I manage my appointments online through hearingandvision.co.uk?

No, you cannot directly manage appointments on hearingandvision.co.uk. The “Book Online” link redirects you to the Cliniko patient portal, where you would typically manage your bookings after an initial setup.

What kind of reviews does Livingstons Hearing and Vision Care have?

The website claims to be a “5 Star Google Rated Clinic” and links to a Google search page for their reviews, indicating a focus on Google as their primary review platform.

Is there a Trustpilot profile for hearingandvision.co.uk?

No, a direct search for “hearingandvision.co.uk Trustpilot reviews” does not yield a dedicated profile or significant review presence on Trustpilot.

How new is the hearingandvision.co.uk domain?

According to WHOIS data, the domain was registered on 29th February 2024, making it a relatively new domain. hearingandvision.co.uk Buying Guide

What should I do if I have a complaint or an issue?

While the website does not visibly outline a formal complaints procedure, you should contact Livingstons Hearing and Vision Care directly via their phone number (0118 304 9779) to discuss any concerns or issues you may have.