spotandtango.com Terms & Conditions Summary

While the explicit “Terms & Conditions” link wasn’t provided in the homepage text, any reputable online service like spotandtango.com will have a comprehensive set of terms and conditions accessible, usually linked in the footer of their website.

These documents legally govern the relationship between the company and its users.

Based on industry standards for subscription-based pet food delivery services, here’s a summary of what you would typically find in Spot & Tango’s Terms & Conditions (T&Cs).

1. Acceptance of Terms

• Agreement: Users implicitly agree to the T&Cs by accessing or using the website and its services.
• Updates: The company reserves the right to update the T&Cs periodically, with continued use constituting acceptance of new terms.

2. Service Description

• Subscription Model: Clarifies that Spot & Tango operates as a recurring subscription service for dog food delivery.
• Product Nature: Defines the products offered (Fresh Cooked, UnKibble) and their characteristics (human-grade ingredients, personalized portions).
• Service Scope: Outlines that the service is for pet food and not a veterinary service or substitute for professional medical advice for pets.

3. User Accounts

• Eligibility: Requirements for account creation (e.g., minimum age, residency in serviced areas).
• Account Responsibility: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
• Accuracy of Information: Users must provide accurate, complete, and current information during registration and for their dog’s profile.

4. Orders, Billing, and Payments

• Personalized Pricing: Reinforces that pricing is based on the dog’s unique profile (weight, activity, etc.) and selected meal plan.
• Recurring Billing: Explains that subscriptions are automatically renewed and charged on a recurring basis (e.g., weekly, bi-weekly, monthly) unless paused or cancelled.
• Payment Authorization: Users authorize Spot & Tango to charge their chosen payment method for all recurring fees.
• Price Changes: The company reserves the right to change prices, usually with prior notification to subscribers.
• Promotional Offers: Details regarding trials, discounts (e.g., 20% off first order), and their specific terms (e.g., eligibility, duration).

5. Shipping and Delivery

• Delivery Area: Confirms shipping to the 48 contiguous U.S. states.
• Perishables: Acknowledges the perishable nature of the products and the user’s responsibility to properly store food upon delivery.
• Delivery Issues: Policies regarding missed deliveries, incorrect addresses, or damaged shipments.

6. Cancellation and Refunds

• Subscription Management: Details on how to pause, skip, or cancel a subscription (usually through the online account dashboard).
• Cancellation Deadline: Specifies any required notice period for cancellations before the next billing cycle.
• “Happy Pup Guarantee”: Formalizes the terms of the trial refund policy, including eligibility (first order only) and the timeframe for requesting a refund.
• No Refunds for Delivered Products (Post-Trial): Typically, once a regular recurring order is processed and shipped, refunds are not offered unless there’s an error on the company’s part, due to the perishable nature of the product.

7. Intellectual Property

• Ownership: All content on the website (text, images, logos, software) is owned by or licensed to Spot & Tango and protected by copyright and other intellectual property laws.

8. Disclaimers and Limitation of Liability

• “As Is” Basis: The service is provided “as is” without warranties.
• No Veterinary Advice: Reaffirms that the information and products are not a substitute for professional veterinary advice.
• Limitation of Liability: Limits the company’s liability for damages arising from the use of the service.

9. Governing Law and Dispute Resolution

• Jurisdiction: Specifies the jurisdiction whose laws will govern the T&Cs (typically the state where the company is incorporated).
• Dispute Resolution: May include provisions for arbitration or mediation to resolve disputes outside of court.

In essence, Spot & Tango’s Terms & Conditions provide the legal framework for its operations, protecting both the company and the consumer.

They outline expectations regarding service use, payment, delivery, and how to manage one’s subscription, ensuring transparency and legal compliance.

It is always advisable for users to review the full T&Cs before committing to a subscription.

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