What is thecanvasfactory.com.au?
Thecanvasfactory.com.au is an Australian-based online service that allows customers to transform their personal photos into custom canvas prints, metal prints, photo books, and a variety of other personalised gifts like mugs and pillows.
Is thecanvasfactory.com.au a legitimate business?
Yes, thecanvasfactory.com.au appears to be a legitimate business. It provides clear contact information, including a physical address in Sydney and a local phone number, and has a registered Australian Business Number (ABN).
What types of products does The Canvas Factory offer?
They offer custom canvas prints (single, split, wall displays), metal prints, photo books, photo mugs, photo cushions, and traditional and silhouette photo collages.
How long does it take to receive an order from The Canvas Factory?
Production typically takes 2-5 business days, with delivery across Australia taking an additional 3-7 days. So, you can expect to receive your order within approximately 5-12 business days. Plenti.com.au Review
What are the shipping costs for thecanvasfactory.com.au?
Delivery is capped at $14.95 for orders under $100. Orders over $100 qualify for free postage. A surcharge may apply for custom and oversized parcels measuring 100cm or more.
Can I use my own photos for custom prints?
Yes, you can upload your own photos to create custom prints and gifts. They also provide an extensive image library if you prefer to select from their existing artwork.
Does The Canvas Factory offer a satisfaction guarantee?
Yes, they offer a 30-day satisfaction guarantee. If you are not happy with your order, you can contact them within 30 days for a reprint or a refund.
Are the products from The Canvas Factory Australian Made?
Yes, The Canvas Factory emphasises that their products are “Australian Made,” ensuring quality and supporting local manufacturing.
What materials are used for their canvas prints?
They use high-quality, UV-protected polyester canvas and eco-friendly inks, designed for durability and long-lasting vibrancy, especially suited for Australian conditions. giftbox.com.au Terms & Conditions Summary
Is the payment process on thecanvasfactory.com.au secure?
Yes, the website uses HTTPS for secure connections, encrypting data during transactions. They also integrate with secure payment gateways and offer Afterpay as a trusted payment option.
Can I track my order from The Canvas Factory?
Yes, the website includes a “Where’s My Order?” link, suggesting that customers can track the status and delivery progress of their orders.
What if I upload a low-resolution photo?
While the website encourages high-resolution uploads for best results, if a low-resolution image is used, the final print might appear blurry or pixelated. The design tool usually provides warnings if image quality is insufficient.
How do I contact customer support for thecanvasfactory.com.au?
You can contact them via their local Australian phone number (1300-849-287) or through their online help centre/FAQs section, which likely includes contact forms.
Are there any hidden fees with The Canvas Factory?
Aside from the transparent shipping costs and a disclosed surcharge for very large items (100cm+), there are no major hidden fees apparent from their homepage. All prices and terms should be clearly displayed at checkout. Costeffective.com.au Review
Does The Canvas Factory ship internationally?
Thecanvasfactory.com.au specifically caters to the Australian market. They have separate global sites for USA, New Zealand, Hong Kong, and Singapore for international customers.
Can I get a photo book from The Canvas Factory?
Yes, they offer photo books as part of their personalised photo gifts range, perfect for cherishing and sharing special memories.
What is the “serverRenewProhibited” status in their WHOIS record?
This status means the domain cannot be renewed at its current registrar without specific administrative action. It’s often a temporary technical or administrative flag and does not necessarily indicate that the website is illegitimate or about to shut down.
How do I design my custom print on the website?
You simply choose your product, select the style and size, upload your photo (or choose from their library), and use their easy online design tool to customise it before placing your order.
Does The Canvas Factory offer wholesale options?
Yes, they have a dedicated section for “Wholesale Canvas Prints,” catering to business customers looking for bulk orders. costeffective.com.au Trustpilot Reviews Overview
What is Trustpilot, and why is it on their website?
Trustpilot is an independent review platform where customers can share their experiences. The Canvas Factory displays Trustpilot links to demonstrate transparency and leverage positive customer feedback as social proof of their service quality.
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