How Does antler.com.au Work?

Antler.com.au operates as a standard e-commerce platform dedicated to selling luggage and travel accessories directly to consumers. The process is designed to be straightforward and user-friendly, allowing customers to browse, select, purchase, and receive products with ease. Its functionality is comparable to most established online retail stores, focusing on a seamless shopping journey from discovery to delivery.

Browsing and Product Discovery

The website offers multiple ways for customers to discover products. Users can navigate through broad categories such as “All Luggage,” “Travel Bags,” or “Travel Accessories” from the main menu. Subcategories further refine the search, allowing users to filter by specific types like “Carry-ons,” “Laptop Bags,” or “Packing Cubes.” Additionally, products can be filtered by material (e.g., hard shell, soft shell), size (e.g., large, medium, carry-on), and colour. A prominent search bar is also available for those looking for specific items. The site highlights “New in” and “Bestsellers” sections, providing curated options for easy exploration.

Product Selection and Customisation

Once a product is selected, customers are directed to a detailed product page. Here, they can view multiple high-resolution images, often showcasing different angles and features of the item. Key product specifications such as dimensions, weight, material, and capacity are clearly listed. For items with variations, such as different colours or sizes, options are presented clearly, allowing users to select their preferred choice. Some products, like the “Icon Stripe” luggage, offer various colour selections right on the product page. Availability status, such as “JOIN THE WAITLIST” for out-of-stock items, is also clearly indicated.

Adding to Cart and Checkout Process

Adding an item to the shopping cart is a simple click of a button. The cart icon in the top right corner of the page conveniently displays the number of items and the subtotal, allowing users to keep track of their selections. When ready to purchase, clicking “Go to checkout” initiates the secure checkout process. This typically involves several steps:

• Customer Information: Entering shipping address, contact details, and an option to log in or create an account for faster future checkouts.
• Shipping Method: Selection of delivery options, with “Free Delivery*” being a highlighted standard.
• Payment Information: Inputting credit card details or selecting alternative payment methods. The website’s secure HTTPS connection ensures that this sensitive information is encrypted.

Order Fulfilment and Delivery

After an order is placed and confirmed, Antler.com.au’s logistics team processes the order for dispatch. The website states that customers can expect to “receive your order within 3-5 working days from time of despatch.” This indicates a standard shipping timeframe within Australia. Upon dispatch, customers typically receive a tracking number via email, allowing them to monitor the progress of their delivery.

Post-Purchase Support and Returns

Antler.com.au offers robust post-purchase support, a crucial aspect for any e-commerce business. Their “Lifetime Warranty on all suitcases” is a significant commitment, ensuring long-term product support for manufacturing faults. In case a customer is not satisfied, the “Free Returns” policy allows for hassle-free returns within 28 days of delivery. This process is designed to be convenient, with arrangements made for collection from the customer’s preferred address, further simplifying the customer experience and building trust. Is antler.com.au Legit?