Nily AI Complaints & Common Issues

Like any software, especially one that integrates many complex AI models, Nily AI has received some complaints and users have highlighted common issues. It’s important to be aware of these to get a full picture of the platform.

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Performance and Stability Issues

• Lag and Freezing: Some users have reported that “chats lag badly, often freezing after just a message or two,” and even basic responses can “take forever or fail entirely”. This points to potential performance bottlenecks that can interrupt workflow.
• Bugs and Errors: There are mentions of “constant bugs and errors” and that “many older functions are poorly maintained and simply don’t work”. This suggests that the platform might have some inconsistencies across its various features.
• Inconsistent Model Availability/Reliability: While Nily AI integrates many models, some users have experienced “occasional inconsistencies in model availability and image generation reliability”. This could mean that certain models might not always be accessible or perform as expected.

Feature Limitations and Usability Concerns

• Limited Chat Input Field: A recurring complaint is that the “input field in the chat is very limited.” Users have found that longer inputs, like a complete HTML code, get cut off, which is a significant drawback for certain tasks.
• No Chat Renaming/Organization: A major frustration for users who manage multiple conversations is the “inability to rename chat sessions.” This makes it difficult to find specific chats later on. Users have explicitly requested a “folder system for organizing and saving chats and searches” to enhance functionality.
• Image Generation Limitations: While the image generator is generally good, some specific features have issues. One user noted that “colors are not implemented at all as selected” for background changes, though the image feature itself works reasonably well. Removing backgrounds has also been reported as not always working.
• Bring Your Own Key (BYOK) Problems: A user on AppSumo mentioned that the BYOK option (which lets you use your own API keys for models like ChatGPT) was not working, which limits the value for those who bought higher tiers specifically for this feature. They also noted “server error” messages when trying to use models other than ChatGPT 4.0, and that the data could be outdated.

Support and Community Gaps

• Lack of Community/Direct Support: Some users have expressed a desire for more robust support channels, specifically mentioning “no Discord community or strong support channels,” which makes troubleshooting frustrating. While Nily AI does offer online and phone support, this suggests a need for more active community engagement or quicker issue resolution.
• Unanswered Queries: Feedback indicates that when users ask questions (e.g., on AppSumo), responses like “we will get back to you” are sometimes given, but a follow-up answer or status update isn’t always provided.

Read more about Nily AI Review:
Nily AI Review & First Look
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What to Expect from Nily AI
Nily AI Customer Support Review