While Aicoosoft Video Converter receives a lot of positive feedback for its features and ease of use, a few recurring complaints and common issues pop up in user reviews, especially in less filtered spaces like AppSumo comments which often resemble Reddit discussions. It’s important to be aware of these before making a purchase decision.

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Here are the primary complaints and common issues users have reported:

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1. Lack of Responsive Customer Support

This is arguably the most significant and frequently cited complaint in more recent reviews.

Issue: Users have reported sending multiple support requests for critical software problems (e.g., converted videos missing audio tracks) and receiving no response or an extremely delayed response.
Impact: This can leave users with a non-functional product and no clear path to resolution, leading to frustration and requests for refunds. It directly contradicts earlier positive reviews about quick support.

2. Licensing and Activation Problems

“Lifetime” access sounds great, but some users have run into specific issues:

Issue: The license can be tied to a single computer and may not be easily transferable if that device crashes, is reformatted, or is replaced. One user stated that if their “device…dies, gets a software reboot or upgrade, your ‘lifetime’ access is dead and can’t be transferred” and that support encourages buying a new family plan.
Temporary Deactivations: Some have experienced their license temporarily stopping working, requiring support to reset it. While often resolved, it’s an inconvenience.
Activation Errors: A few users encountered errors during activation, sometimes related to firewall settings, which needed manual intervention.

3. Missing Audio in Converted Files

A critical functional bug reported by at least one user is the omission of the audio track from converted video files.

Issue: When initiating a conversion, the audio checkbox in the interface would turn off, and despite turning back on post-conversion, the output file would have no audio.
Impact: This makes the converted video essentially useless for many purposes, forcing the user to seek a refund if not resolved by support.

4. Inconsistent Performance for Online Video Downloads

While Aicoosoft claims to support downloading from over 1000 sites, real-world experience can differ.

Issue: Users have noted that while it works well for major platforms like YouTube and Vimeo, there are “a lot of misses with videos hosted on other platforms”.
Impact: This limits the “all-in-one downloader” utility for content beyond the most popular sites.

5. File Naming Issues in Batch Conversions

A specific, frustrating bug for users dealing with many files: Aicoosoft Video Converter Reddit Discussions – What Real Users Think

Issue: The software may not properly recognize files that have a dot in their name. For example, “1. Welcome to the course.mp4” might be renamed to “1.mp4”.
Impact: For users with hundreds of such files, manually renaming them all makes batch conversion impractical and defeats the purpose of efficiency.

6. “Antiquated” Interface and Limited Functionality

While generally praised for ease of use, some users have critiques about the interface itself.

Issue: The interface can be perceived as “a little Antiquated” and its overall functionality somewhat “limited” for more advanced needs.
Impact: This means users looking for a sleek, modern design or more in-depth editing capabilities beyond basic cuts and crops might find it lacking.

7. Security Concerns (Isolated)

One notable, albeit isolated, complaint involved a security alert.

Issue: A user reported that the software asked for access to their passwords in the Keychain, prompting them to stop using the product due to security concerns.
Impact: While not widely reported, such a concern, if true, is significant and would deter users from trusting the software with sensitive data.

These complaints suggest that while Aicoosoft Video Converter offers strong core features, potential buyers should be mindful of the reported inconsistencies in customer support, specific technical bugs, and the implications of its licensing model.

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