Ever wonder what your online address really means, especially when you’re using a VPN? To truly get a handle on your online privacy and freedom, you’ve gotta understand how your IP address works with Surfshark. It’s like knowing your home address but also having the power to change it instantly, making you virtually untraceable across the globe. By the end of this, you’ll feel completely in control, knowing exactly how Surfshark manages your digital location and keeps you safe. We’re going to break down everything from the different kinds of IP addresses you can get, how to switch them up, where Surfshark’s servers are actually located, and even what to do if things aren’t quite working right. Think of this as your all-in-one guide to becoming a master of your online presence with Surfshark.

Table of Contents

What Exactly is a VPN IP Address, Anyway?

let’s start with the basics. Your IP address, or Internet Protocol address, is pretty much like a digital home address for your device. Every single gadget connected to a network – whether it’s your phone, laptop, or even a smart fridge – has one. It’s how devices find each other and send data back and forth, just like how a physical address helps mail get to the right house.

Now, there are a couple of main types of IP addresses you’ll encounter. You’ve got public IP addresses, which are unique globally and assigned by your Internet Service Provider ISP. This is the address the rest of the internet sees when you’re browsing. Then there are private IP addresses, which are used internally within your local network, like your home Wi-Fi. Your router acts as the middleman, taking your private IP and connecting it to the outside world via its public IP.

We also deal with two main versions: IPv4 and IPv6. IPv4 addresses are what we’ve been using for ages – they look like four sets of numbers separated by dots, something like 192.168.1.1. The thing is, we’re kind of running out of them! That’s why IPv6 was introduced, offering a much larger pool of addresses to handle the ever-growing number of devices online.

So, where does Surfshark come in? When you fire up your Surfshark VPN, it creates a secure, encrypted tunnel for your internet traffic. Instead of your data going straight from your device to the website, it first routes through one of Surfshark’s secure VPN servers. What happens next is pretty cool: your actual public IP address gets masked, and the website you’re visiting sees the IP address of the VPN server you’re connected to instead. It’s like putting on a digital disguise, letting you browse anonymously and making it a lot harder for anyone to track your online activities back to your real location.

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Your Surfshark IP Address: The Different Flavors

With Surfshark, you’re not just getting a generic IP address. you have a few different options, each with its own perks. It’s like choosing between a shared ride, a dedicated car service, or even having a car that changes its license plate every few minutes!

Shared/Dynamic IP: Blending In with the Crowd

Most of the time, when you connect to Surfshark, you’ll be using a shared IP address. This means you’re sharing that specific IP with a bunch of other Surfshark users who are also connected to the same server. Think of it as joining a bustling market – it’s tough to pick one person out of a crowd. This is actually a fantastic feature for privacy because your online activity gets mixed in with everyone else’s, making it incredibly difficult to trace anything back to you personally. Your IP address might also change each time you connect to a VPN server, making it a “dynamic” IP. It’s the default, go-to option for everyday browsing and it does a great job of keeping you anonymous.

Static IP: Consistent, Yet Still Shared

Then there’s the Static IP option. This is a bit different from your everyday dynamic IP. When you connect to a server designated as a Static IP server, you’ll always get the same IP address whenever you connect to that specific server location. How to Master Your Surfshark VPN Account Login and Unlock a Safer Internet

Now, don’t confuse this with a dedicated IP we’ll get to that next. A static IP is still shared with other Surfshark users connected to that particular static server. The main benefit here is consistency. Some situations, like accessing certain work resources remotely, online banking, or even some gaming servers, prefer a consistent IP address to avoid triggering security alerts. If your IP keeps jumping around, these services might flag it as suspicious, leading to annoying CAPTCHAs or extra verification steps. With a static IP, you can avoid some of those headaches.

Surfshark offers Static IP servers in a few key locations, including the USA, Germany, the UK, Tokyo, and Singapore. So, if you’re in one of those areas or need a consistent IP from there, this is a solid choice, and it’s usually included with your regular Surfshark subscription at no extra cost.

Dedicated IP: Your Personal Online Address

If you want an IP address that’s exclusively yours – no sharing with anyone else – then a Dedicated IP is what you’re looking for. This is an add-on feature, meaning it costs a little extra on top of your standard Surfshark subscription.

Why would you want a dedicated IP? Well, it offers a few unique advantages:

Accessing IP-Sensitive Services: Some online services, like certain corporate networks or streaming platforms, might block shared VPN IPs or require constant verification. A dedicated IP can help you bypass these issues because it’s less likely to be flagged as a VPN.
Hosting Services: If you’re running a small website, a game server, or accessing smart home devices remotely, a dedicated IP provides the stable and unique address needed for these services to work smoothly.
Avoiding Blacklists: While rare, a shared IP could sometimes get temporarily blocked by a website if another user on that same IP engaged in spamming or suspicious activity. With your own dedicated IP, that risk is eliminated.

Surfshark also gives you the option to anonymize your dedicated IP address. This means that after you activate it, you can remove any records linking that IP to your email, further enhancing your privacy. You’d then connect using a token key instead. What Does Surfshark VPN Do? Your Ultimate Guide to Online Freedom and Security

Rotating IP Surfshark Nexus: The Ultimate Digital Chameleon

Now, for something really clever: Surfshark’s Rotating IP feature, which is part of their Nexus technology. Imagine your IP address automatically changing every five to ten minutes without dropping your VPN connection. That’s exactly what Rotating IP does.

This feature takes anonymity to another level. It makes it incredibly difficult for anyone to track your online movements because your perceived location is constantly shifting. It’s like being in that bustling market, but also changing your clothes and appearance every few minutes – good luck keeping tabs on you! To use it, you’ll need to manually turn on the IP rotator within the advanced settings of your Surfshark app.

Finding and Changing Your Surfshark VPN IP Address

So, you’re connected to Surfshark, and you want to know what your new IP address is or how to get a different one. It’s actually pretty straightforward!

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How Surfshark Automatically Assigns an IP

When you open the Surfshark app and hit that “Quick-connect” button or pick a server location, the app automatically establishes a secure connection. As soon as that connection is made, your device’s original IP address gets masked, and you’re assigned a new IP address – the one belonging to the Surfshark VPN server you just connected to. The app usually shows your new IP address right on the main dashboard, so you can easily see it.

Getting a Different IP Address

Sometimes, you might want to switch your IP address, maybe because you’re running into a geo-restriction, or you just want a fresh one. Here’s how you can do it:

Change Server Location: This is the simplest and most common way. Just open your Surfshark app and choose a different server location from the list. The moment you connect to a new server, you’ll get a new IP address associated with that location. If you’re looking for the fastest connection, the app often recommends the “Fastest location” or “Nearest country” options.
Use the Rotating IP Feature: If you have this feature enabled as discussed above, your IP address will automatically rotate every few minutes, giving you a constantly changing IP without any manual intervention.
Disconnect and Reconnect: Sometimes, simply disconnecting from the VPN and then reconnecting to the same server can assign you a different IP from that server’s pool, especially if you’re using a dynamic shared IP. It’s not guaranteed to give you a different one every time, but it’s worth a shot.

Verifying Your New IP Address

After connecting to Surfshark, it’s a good idea to quickly check and make sure your IP address has indeed changed. This helps confirm your connection is secure and your real IP is hidden.

Here’s how you can do it:

Online IP Checkers: Just open your web browser and do a quick Google search for “What is my IP address?” Websites like whatismyip.com or ipinfo.io will show you the IP address your device is currently using. If it’s different from your original IP and matches the country you connected to via Surfshark, you’re good to go.
Surfshark’s Own Tools: Surfshark even has its own IP leak test page. Just head there after connecting, and it should display the IP address of the Surfshark server you’re using, along with a “Protected” message. This is also a good way to check for any potential IP leaks.

About Surfshark VPN

Surfshark VPN Server Locations: Your Global Passport

One of the big reasons people use VPNs like Surfshark is to access content from other regions or to simply enhance their privacy by appearing to be somewhere else. Surfshark really shines here with its impressive global reach.

A Network That Spans the Globe

Surfshark boasts an extensive network with over 3200 servers spread across 100 countries. That’s a huge number, outpacing many other VPN providers out there. This vast coverage means you’re almost always able to find an uncrowded server nearby, which helps keep your speeds fast and stable.

These servers are strategically distributed across all major continents:

Europe: You’ll find a massive presence here, covering countries like Germany, France, Italy, the Netherlands, Poland, Spain, the UK, and many more 56 European countries are listed in one source, another says 58 locations.
The Americas: From the United States and Canada down to Brazil, Mexico, and Argentina, Surfshark has you covered with 37 server locations.
Asia Pacific: A strong presence in this region with 31 server locations, including Japan, Singapore, Australia, and many others.
Middle East & Africa: With 9 server locations, Surfshark provides options in this region too.

Many countries even have multiple city-level server options. For example, in the United States, you can pick from cities like Miami, Seattle, Los Angeles, Chicago, New York, Houston, and Dallas. Similarly, the UK has servers in Edinburgh, Glasgow, London, and Manchester. This level of detail lets you fine-tune your virtual location, which can be super handy for accessing specific local content. Surfshark VPN Abo Kündigen: Dein einfacher Guide zum Abbestellen und Geld zurückbekommen

What About India?

It’s worth noting that due to new, restrictive data retention laws introduced in India in 2022, Surfshark, like several other VPN providers, no longer operates physical servers within India. However, this doesn’t mean Indian users are left out! You can still connect to Surfshark via virtual locations or servers in nearby countries like Nepal and Sri Lanka to enjoy VPN protection and access content. This is an important distinction to remember for users in that region.

Why Choosing the Right Server Matters

Picking the right server isn’t just about changing your IP address. it can significantly impact your online experience:

Speed: Generally, connecting to a server geographically closer to you will give you faster speeds because your data has less distance to travel.
Accessing Content: If you want to watch something only available in, say, the UK, you’ll need to connect to a UK server. It’s pretty obvious, but crucial for streaming!
Security: While all Surfshark servers are secure, choosing one in a country with strong privacy laws like the Netherlands, where Surfshark is based can add an extra layer of peace of mind.

The Surfshark app makes it really easy to find and connect to servers. You can scroll through the list, use the search bar, or even rely on their “Quick-connect” feature, which will automatically find the fastest server for you.

Beyond VPN IP: Surfshark’s DNS Servers

Your IP address is like the street address for your device, but DNS Domain Name System is like the internet’s phonebook. When you type a website name, like “google.com,” into your browser, DNS is what translates that human-readable name into an IP address that computers understand, so your device knows where to send your request.

Is Surfshark a Reliable VPN?

Normally, your ISP handles your DNS requests, which means they can see every website you try to visit, even if your actual traffic is encrypted by a VPN. This is why using a VPN’s own DNS servers, or a secure public DNS, is so important for complete privacy.

Surfshark’s Own Public DNS Addresses

Surfshark understands the importance of DNS for privacy and speed, which is why they offer their own public DNS servers that anyone can use, not just VPN subscribers. These are:

IPv4: 194.169.169.169
IPv6: 2a09:a707:169::
DoH DNS-over-HTTPS Endpoint: https://dns.surfsharkdns.com/dns-query

The Benefits of Using Surfshark DNS

Opting for Surfshark’s DNS servers comes with some sweet advantages:

Enhanced Privacy: This is a big one. Surfshark’s DNS servers are designed not to log or collect your data. This means your ISP can’t snoop on your browsing activity through DNS requests. When combined with their VPN, it helps prevent “DNS leaks,” where your DNS requests might accidentally bypass the VPN tunnel and reveal your activity.
Improved Speed and Reliability: Public DNS servers, especially well-maintained ones like Surfshark’s, can often provide faster and more reliable connections than your ISP’s default servers. This can translate to quicker website loading times and a smoother online experience, which is particularly good for things like gaming.
Security: Using secure DNS can add another layer of protection by encrypting your DNS queries, making it harder for malicious actors to intercept them.

Smart DNS for Geo-Restrictions

Surfshark also offers a Smart DNS service. This is a separate tool, not to be confused with the VPN, that can help you bypass geo-restrictions on devices that don’t support VPN apps directly like some smart TVs or gaming consoles. Smart DNS works by rerouting only your DNS queries through a server in a different location, making it appear as if you’re browsing from there, but without the encryption of a full VPN. It’s important to know you can’t use Smart DNS and the VPN simultaneously. How to Cancel Proton VPN and Get Your Money Back (A Friendly Guide)

How to Configure Custom DNS Optional

While Surfshark’s VPN app automatically handles DNS when you’re connected, you can manually configure their public DNS servers on your devices or router if you want to use them independently or troubleshoot.

For example, on Windows:

Go to Control Panel > Network and Internet > Network and Sharing Center.
Click Change adapter settings.
Right-click your network connection Wi-Fi or Ethernet and select Properties.
Select Internet Protocol Version 4 TCP/IPv4 and click Properties.
Choose Use the following DNS server addresses and enter 194.169.169.169 as the preferred DNS server.
You can also enter the IPv6 address 2a09:a707:169:: if applicable.
Click OK to save.

Similar steps apply to macOS, iOS, Android, and routers, usually found within their respective network or Wi-Fi settings.

Where is Surfshark Located? Headquarters and Contact Information

Knowing where a VPN company is based can tell you a lot about its commitment to privacy and what legal framework it operates under.

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Surfshark’s Headquarters Address

Surfshark’s official headquarters is located in Amsterdam, the Netherlands. The exact business registration address is Kabelweg 57, 1014BA Amsterdam, the Netherlands.

Interestingly, Surfshark originally registered in the British Virgin Islands BVI but moved its headquarters to the Netherlands on October 1, 2021. This move was strategic because the Netherlands has no obligatory data retention laws, meaning companies aren’t forced to store user data, and it adheres to GDPR General Data Protection Regulation requirements. This makes it an excellent jurisdiction for a VPN provider that prides itself on a strict no-logs policy, as they’re not legally compelled to keep sensitive user information.

Besides Amsterdam, Surfshark also maintains additional offices in Lithuania, Poland, Germany, and the United Kingdom. In 2021, Surfshark merged with Nord Security, forming a larger cybersecurity entity, but both companies continue to operate independently.

How to Contact Surfshark

If you ever run into a snag or just have a question about your Surfshark VPN address or anything else, getting in touch with their support team is pretty easy. Surfshark doesn’t offer a direct phone number for customer service, which might seem a bit old-school, but their other channels are usually super responsive. VPN to Stop Ads: Your Ultimate Guide to an Ad-Free Online World

Your main options for contacting Surfshark customer support are:

Live Chat: This is usually the quickest way to get help. You can find the live chat icon on the bottom right corner of their official website. Their support team is available 24/7, so you can get real-time assistance anytime, anywhere.
Email Support: If your issue isn’t urgent or requires more detailed explanations, screenshots, or attachments, you can reach out via email. The general support email is [email protected] or [email protected]. They typically aim to respond within 24 hours.
Help Center: Before reaching out directly, it’s always a good idea to check out Surfshark’s comprehensive Help Center on their website. It’s packed with articles, guides, and FAQs that might already have the solution you’re looking for, covering troubleshooting, getting started, and general VPN knowledge.

For business inquiries, affiliate partnerships, or public relations, Surfshark provides specific email addresses on their “Contact Us” page on their website.

Troubleshooting: When Your Surfshark IP Address Isn’t Loading or It’s Down

Sometimes, technology can be a bit finicky. You might encounter situations where your Surfshark VPN connection isn’t establishing, your IP address isn’t changing, or you see error messages like “Server IP address could not be found.” Don’t worry, these issues are usually fixable!

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Checking if Surfshark is Down

First things first, let’s figure out if it’s just you or if there’s a wider issue with Surfshark.

Official Status Pages: While Surfshark doesn’t always have a public real-time status page in the traditional sense, you can often check community forums like Reddit r/surfshark for widespread reports.
Third-Party Down Detectors: Websites like surfshark.com - Is It Down Right Now or SaaSHub can tell you if Surfshark’s website or services are generally accessible to others. As of recent checks, Surfshark’s services often show high uptime, like 100% over the last 30 days, suggesting individual connection problems are usually local.

If Surfshark is experiencing a mass outage, there’s not much you can do but wait for them to fix it. However, most issues are usually on your end.

Common Fixes for Connection Problems

If your IP address isn’t loading or Surfshark isn’t connecting properly, here are some troubleshooting steps you can try, often recommended by Surfshark itself and the user community:

Change VPN Protocol: Sometimes, the VPN protocol you’re using like WireGuard, OpenVPN, IKEv2 might clash with your network or the website you’re trying to access. Go into the Surfshark app’s Settings > VPN Settings > Protocols and try switching to a different one. OpenVPN UDP is often a reliable choice.
Connect to a Different Server: The server you’re trying to reach might be overcrowded, under maintenance, or having temporary issues. Simply try connecting to a different server location, or even a different city within the same country. This often resolves the problem.
Restart the Surfshark App: It’s the classic tech support advice, but turning it off and on again often works wonders. Close the app completely and relaunch it.
Restart Your Device and Router: A full reboot of your computer/phone and your Wi-Fi router can clear up many network glitches that might be interfering with your VPN.
Disable Conflicting Applications: Other software that modifies your internet connection, such as antivirus programs, firewalls, or other VPNs/proxies, can sometimes conflict with Surfshark. Temporarily disable these programs to see if they’re causing the issue. If so, you’ll need to add Surfshark as an exception in your security software.
Disable IPv6 Addresses: Some network configurations or devices can have issues with IPv6, which might affect VPN connectivity. You can try disabling IPv6 in your device’s network settings to see if it resolves the problem.
Update or Reinstall the Surfshark App: Make sure you’re running the latest version of the Surfshark application. Outdated software can lead to bugs and connectivity issues. If an update doesn’t fix it, try uninstalling and then reinstalling the app completely.
Adjust Custom DNS Settings: If you’ve manually configured custom DNS servers other than Surfshark’s or your ISP’s, they might be causing problems. Try switching back to your ISP’s default DNS, or use Surfshark’s public DNS 194.169.169.169 and 2a09:a707:169::.

If You See “Server IP Address Could Not Be Found”

This specific error means your device can’t translate a website’s domain name into an IP address. It’s often a DNS-related issue.

Try a different DNS server: As mentioned above, switching to a reliable public DNS like Surfshark’s, Google DNS 8.8.8.8 and 8.8.4.4, or Cloudflare DNS 1.1.1.1 can often fix this.
Reset IPv4 settings/renew IP: On Windows, you can use the Command Prompt ipconfig /release then ipconfig /renew to reset your IP address, which might resolve conflicts.
Check network adapter settings: Ensure your network adapter drivers are up to date.

If you’ve tried all these steps and still can’t get Surfshark to work, don’t hesitate to contact Surfshark’s 24/7 customer support via live chat or email. They’re usually pretty good at helping you pinpoint the problem. How to Cancel NordVPN and Get Your Money Back (A Friendly Guide for 2025)

Frequently Asked Questions

How often does Surfshark change my IP address?

By default, if you’re using a standard dynamic server, your IP address will typically change each time you connect to a new server location. If you disconnect and reconnect to the same server, you might also get a different IP from that server’s pool. However, if you enable Surfshark’s “Rotating IP” feature part of their Nexus technology, your IP address will automatically change every five to ten minutes without dropping your VPN connection, providing enhanced anonymity.

Can I choose a specific IP address with Surfshark?

Yes, you have a few ways to manage your IP address with Surfshark. You can’t pick any specific arbitrary IP address, but you can choose:

Specific Server Locations: You can select a server in a particular country or even a specific city from Surfshark’s extensive list, which will give you an IP address from that region.
Static IP Servers: Surfshark offers Static IP servers in certain locations like the USA, Germany, UK, Tokyo, and Singapore. When you connect to one of these, you’ll always get the same IP address for that location, though it’s still shared with other users.
Dedicated IP: This is an add-on service where you purchase a unique IP address that is exclusively yours and remains constant every time you connect to its assigned location. This IP is not shared with anyone else.

What are Surfshark’s DNS server addresses?

Surfshark provides its own public DNS servers, which you can use for improved privacy, speed, and reliability. The addresses are: How Many Clients Does NordVPN Support? Unpacking Users, Devices, and Servers

There’s also a DoH DNS-over-HTTPS endpoint: https://dns.surfsharkdns.com/dns-query.

How do I know if my Surfshark VPN is working and my IP has changed?

You can easily verify your VPN connection and new IP address. After connecting to Surfshark, open your web browser and search for “What is my IP address?” Reliable IP checker websites will display your current public IP. If this displayed IP is different from your original one and matches the location of the Surfshark server you connected to, your VPN is working correctly. Surfshark also has its own IP and DNS leak test pages on its website, which can confirm your protection.

Is Surfshark VPN legal in India, since it closed physical servers?

Yes, Surfshark VPN is legal in India. While Surfshark and several other VPN providers closed their physical servers in India in June 2022 due to new data retention laws that would have required them to store user data for five years, they still offer virtual servers and connections to nearby countries. Indian users can continue to use Surfshark to protect their privacy by connecting to these virtual locations or servers in neighboring regions like Nepal or Sri Lanka. This allows them to bypass the local data logging requirements while still benefiting from VPN protection.

Does Surfshark offer a phone number for customer service?

No, Surfshark does not currently offer a dedicated phone number for customer support. Instead, they primarily provide assistance through a 24/7 live chat service available on their website and via email support at [email protected] or [email protected]. These methods are generally very efficient for resolving issues and getting your questions answered.

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