You’re thinking of breaking up with Surfshark VPN? No drama, I promise! To really get your Surfshark VPN subscription canceled, you first need to figure out where you bought it. That’s the key, because the steps are a bit different depending on if you signed up directly on their website, through Apple’s App Store, Google Play, or even Amazon. Once you know that, it’s usually a pretty straightforward process, often involving turning off auto-renewal or simply reaching out to their customer support. Plus, if you’re within the first 30 days, there’s a good chance you can even get your money back! We’re going to walk through all the options to make sure you can cut ties smoothly.
Understanding Surfshark’s Money-Back Guarantee: Your Safety Net
Before you dive into the actual cancellation steps, let’s chat about Surfshark’s money-back guarantee. This is super important if you’ve just started your subscription and decided it’s not for you. Surfshark offers a generous 30-day money-back guarantee on most of its plans. This means you can pretty much test out the service risk-free for almost a month. If you’re not totally satisfied, you can ask for a full refund within that 30-day window.
Now, there are a few important things to keep in mind here. If you bought your subscription directly from the Surfshark website, you’ll reach out to Surfshark’s customer support for that refund. But, and this is a big “but,” if you purchased Surfshark through a reseller like the Apple App Store, Google Play Store, or Amazon, you’ll generally need to contact their support teams for a refund, as Surfshark often can’t process those directly. Sometimes, especially with Google Play, you might still be able to request a refund through Surfshark’s customer support if it’s within 48 hours, but after that, it’s usually best to go through Google directly.
Also, a heads-up: Surfshark’s policy often states you can take advantage of the money-back guarantee twice, but there needs to be at least a six-month gap between the two cancellations. After two refunds, you’re generally not eligible for any more. So, while it’s a great safety net, it’s not an unlimited free trial! Mrwhosetheboss and Surfshark: Getting the Best VPN Deal
Canceling Your Surfshark Subscription Directly Website Purchase
If you signed up for Surfshark right on their website, this is probably the easiest way to cancel. You essentially just need to log into your account and turn off the auto-renewal.
Here’s how you do it, step-by-step:
- Head to the Surfshark Website: Open your web browser and go to the official Surfshark website.
- Log In to Your Account: Look for the “Log In” button, usually in the top right corner. Enter your registered email address and password to access your account.
- Navigate to Subscription Settings: Once you’re logged in, you’ll usually see an option like “My Account” or your email address in the top right corner. Click on that, and then select the “Subscription” tab from the dropdown menu.
- Find “Cancel auto-renewal”: Within the Subscription section, you should see details about your active plan and an option related to auto-renewal. Look for a “Payments” section or an “Auto-renewal” tab, and then click on the button that says “Cancel auto-renewal” or “Manage subscription”.
- Follow the Prompts: Surfshark might ask you for a reason for canceling it’s optional, but your feedback helps them improve or try to offer you a different deal. Just follow the on-screen instructions to confirm your cancellation.
Pro Tip: Use Live Chat for Speed!
Honestly, the absolute quickest way to handle this, especially if you’re also looking for a refund within the 30-day window, is to contact Surfshark’s customer support via live chat. You can usually find the “Chat with us” button in the Help Center or at the bottom right corner of their website. Just tell them you want to cancel your subscription and, if applicable, request a refund. They’re available 24/7 and can often process it for you on the spot, sometimes even sending you a unique cancellation link. Master Mobile Legends: Bang Bang (MLBB) with a VPN – Your Ultimate Guide to Server Switching, Low Ping, and Regional Access
Canceling Surfshark on Mobile Devices App Store Purchases
If you didn’t buy your Surfshark subscription directly from their website, but rather through an app store, the cancellation process changes a bit. You’ll need to go through the respective app store’s subscription management.
How to Cancel Surfshark on iPhone or iPad Apple App Store
If you got your Surfshark subscription through the Apple App Store, whether on your iPhone, iPad, or even Mac, you’ll manage it directly through your Apple ID settings.
Here are the steps for iOS devices: Surfshark VPN: Your Gateway to a Safer, Freer Internet
- Open the Settings App: On your iPhone or iPad, find and tap the “Settings” app icon.
- Tap Your Name/Apple ID: At the very top of the Settings menu, you’ll see your name and Apple ID profile. Tap on that.
- Go to Subscriptions: From your Apple ID page, tap on “Subscriptions.”
- Find Surfshark: In your list of active subscriptions, locate and tap on the “Surfshark” subscription.
- Cancel Subscription: Tap “Cancel Subscription.” You might need to confirm your choice.
For Mac users, it’s pretty similar, but you’ll go through the App Store:
- Open the App Store: Launch the App Store application on your Mac.
- Sign In and Click Your Name: Sign in if prompted, then click on your name at the bottom of the sidebar.
- Account Settings: Click “Account Settings.”
- Manage Subscriptions: Scroll down to “Subscriptions” and click “Manage.”
- Edit Surfshark: Find Surfshark, click “Edit” next to it, and then “Cancel Subscription.”
Remember, if you’re looking for a refund for an Apple App Store purchase, you’ll have to reach out to Apple Support directly, as Surfshark can’t process those refunds.
How to Cancel Surfshark on Android Google Play Store
For those who subscribed to Surfshark through the Google Play Store on an Android phone or even via the Google Play website, here’s how to stop those recurring payments:
On your Android device:
- Open Google Play Store: Launch the Google Play Store app on your Android device.
- Tap Your Profile Icon: Tap on your profile icon, usually in the top right corner of the screen.
- Go to Payments & Subscriptions: Select “Payments & subscriptions,” then “Subscriptions.”
- Find Surfshark: Locate Surfshark in your list of subscriptions and tap on it.
- Cancel Subscription: Tap “Cancel subscription” at the bottom and follow any prompts to confirm.
On a desktop web browser play.google.com: Surfshark VPN Price Per Month: Your Ultimate Guide to Smart Savings
- Go to Google Play: Open your web browser and navigate to play.google.com.
- Click Your Google Account: Click on your Google account in the top-right corner, then choose “Payments & subscriptions.”
- Subscriptions Tab: Go to the “subscriptions” tab.
- Manage Surfshark: Find Surfshark and click on the “Manage” option next to it.
- Cancel Subscription: Hit “Cancel subscription.” Select a reason, confirm, and click “Continue.”
Similar to Apple, if you’re seeking a refund for a Google Play purchase, especially after the initial 48 hours, you’ll typically need to request it from Google Play directly.
Canceling Surfshark through Amazon
If you happen to be one of the people who bought their Surfshark subscription via Amazon, don’t worry, the process is also quite straightforward, just through Amazon’s own platform.
Here’s how to get it done:
- Go to Amazon: Open your web browser and log into your Amazon account.
- Account & Lists: In the top right corner, select “Account & Lists” or simply hover over it.
- Memberships & Subscriptions: Click on “Memberships & Subscriptions.”
- Find Surfshark: Locate your Surfshark subscription in the list.
- Cancel Subscription: Click on “Cancel Subscription” and follow the prompts to complete the cancellation.
Just like with Apple and Google, if you’re within the refund period and bought through Amazon, you’ll need to direct your refund request to Amazon Support.
What Happens After You Hit “Cancel”?
So, you’ve gone through the steps and successfully canceled your Surfshark subscription. What next?
First off, your VPN service won’t just stop immediately. You’ll generally be able to keep using Surfshark until the very end of your current billing period that you’ve already paid for. For example, if you paid for a year and cancel six months in, you’ll still have access for those remaining six months. This is pretty standard practice across many subscription services.
If you canceled within the 30-day money-back guarantee period and requested a refund remember, you usually have to specifically ask for it!, Surfshark’s customer support team will process it. Refunds typically take a few business days to show up in your account, but the exact timing can vary depending on your bank or payment method. Some users on Reddit mention it can take up to two weeks, especially with PayPal.
Keep in mind that simply canceling auto-renewal doesn’t automatically delete your Surfshark account. You’ll stop being charged, but your account details will still be there. If you want to completely delete your Surfshark account and all associated data, you’ll need to contact their customer support team and tell them you want your account deleted. They’ll guide you through that specific process. Surfshark is based in the Netherlands, a country without data retention laws, which supports their no-logs policy, so if you ask for your data to be removed, they should comply.
Troubleshooting Common Cancellation Roadblocks
Even with clear instructions, sometimes things don’t go exactly as planned. Here are a few common issues people run into and how to deal with them: Surfshark VPN for Microsoft: Your Ultimate Guide to Secure Windows Browsing
- “I Can’t Find the Cancellation Option!”
This is often because you’re looking in the wrong place. The most common reason is that you bought your subscription through an app store Apple, Google Play, Amazon but are trying to cancel on the Surfshark website, or vice-versa. Double-check where you made your initial purchase. If you’re really stuck, just use the live chat feature on the Surfshark website. They are available 24/7 and can quickly point you in the right direction or even process the cancellation for you. - Problems with Refunds:
- Outside the 30-day window: If you’re past the 30-day money-back guarantee, you generally won’t get a refund for the unused portion of your subscription. You can still cancel future payments, but you’ll use the service until your current term expires.
- Reseller purchases: As mentioned, if you bought through Apple, Google, or Amazon, Surfshark can’t directly issue the refund. You must contact their respective support teams.
- Repeated refunds: If you’ve already claimed the money-back guarantee twice, you might not be eligible for another refund.
- “They keep sending me boilerplate emails!” Reddit experience: Some users on Reddit have reported getting stuck in a loop with generic responses when trying to cancel or get a refund. If this happens, keep persistent. Live chat is usually more effective than email for quick resolutions. If all else fails and you paid with a credit card, a chargeback might be an option, but that should be a last resort.
- General Account Issues or Technical Glitches:
If you’re having trouble logging in, or if the website/app isn’t behaving as expected when you try to cancel, your best bet is to contact Surfshark’s customer support. They have 24/7 live chat and email support. You can often find the live chat link at the bottom of their support page or directly in the app’s “Get Help” section. Be ready with your account details like the email you used to sign up to speed things up.
Pro Tips for a Hassle-Free Cancellation
To make sure your Surfshark cancellation goes as smoothly as possible, here are a few things I’ve picked up:
- Don’t Wait Until the Last Minute: If you’re planning to cancel and particularly if you want a refund under the 30-day money-back guarantee, don’t leave it until day 29! Give yourself a buffer. This prevents accidental auto-renewals and gives you time to troubleshoot if any issues pop up. Canceling auto-renewal is usually enough to stop future charges.
- Know Where You Bought It: Seriously, this is the number one thing. Was it the Surfshark website, Apple App Store, Google Play, or Amazon? The entire process hinges on this. If you can’t remember, check your email receipts or bank statements for clues.
- Have Your Account Details Handy: When contacting customer support, have the email address you used to sign up ready. This helps them find your account quickly and get you sorted.
- Consider PayPal for Future Subscriptions: Some users on Reddit mention that paying with PayPal for subscriptions makes managing auto-renewals much easier. PayPal often has an option within its settings to directly cancel recurring payments for any vendor, giving you an extra layer of control beyond the service provider’s own settings. This could be a good tip for any future online subscriptions you might get!
- Delete the App Optional but Recommended: Once you’ve canceled your subscription, you might want to uninstall the Surfshark app from your devices. This frees up space and ensures no residual software is running. For PC, you go to “Apps & Features” in Settings. For Mac, it’s usually just dragging the app from “Applications” to the Bin.
Frequently Asked Questions
Is it hard to cancel Surfshark?
No, canceling Surfshark is generally straightforward, especially if you know where you originally purchased your subscription. You can cancel directly through their website, the respective app store Apple App Store, Google Play Store, Amazon, or by contacting their 24/7 customer support via live chat.
Can I get a refund if I cancel Surfshark?
Yes, Surfshark offers a 30-day money-back guarantee. If you cancel within 30 days of your purchase and request a refund, you’re usually eligible for a full refund. However, if you purchased through a third-party reseller like Apple, Google Play, or Amazon, you’ll need to request the refund directly from them.
How do I stop Surfshark from charging me?
To stop Surfshark from charging you, you need to cancel the auto-renewal for your subscription. This can be done by logging into your Surfshark account on their website and turning off auto-renewal in the “Subscription” or “Payments” section. If you subscribed via an app store, you’ll need to cancel the recurring payment through your Apple ID, Google Play, or Amazon account settings.
Can I still use Surfshark after canceling?
Yes, even after you cancel your subscription or turn off auto-renewal, you can typically continue to use Surfshark’s VPN service until the end of the current billing period that you’ve already paid for. This means you don’t lose the service you’ve already paid for, but you won’t be charged for future renewals.
What if I bought Surfshark on my iPhone but want to cancel on my computer?
If you bought Surfshark on your iPhone via the Apple App Store, you must cancel it through your Apple ID settings on your iPhone, iPad, or Mac. You cannot cancel a subscription purchased via the App Store by logging into your Surfshark account on a computer web browser. The same principle applies if you bought it via Google Play or Amazon. you must cancel through those platforms.
What’s the fastest way to get a refund from Surfshark?
The fastest way to initiate a refund request, especially if you purchased directly from Surfshark’s website and are within the 30-day guarantee, is to contact their customer support team via live chat. They are available 24/7 and can usually guide you through the process or even process the refund on the spot. How to Install Surfshark VPN on Linux Mint: Your Ultimate Guide to Digital Freedom
Does deleting the Surfshark app cancel my subscription?
No, simply deleting the Surfshark app from your device does not cancel your subscription or stop recurring payments. Your subscription remains active, and you will continue to be charged until you formally cancel it through your Surfshark account, Apple ID, Google Play, or Amazon account, depending on where you purchased it. You need to follow the cancellation steps outlined earlier.
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