Trying to cancel your Kaspersky VPN subscription? the one that sometimes feels like it’s clinging on for dear life? Well, I’ve got your back. To cancel your Kaspersky VPN subscription and stop auto-renewal, the quickest path is usually through your My Kaspersky account if you bought it directly from them. Just log in, head to the ‘Subscriptions’ tab, find your VPN, and hit ‘Manage subscription’ to turn off auto-renewal or cancel it entirely. If you grabbed it from a mobile app store or a third-party reseller, the steps will be a little different, but don’t sweat it, we’ll walk through all of those too.

It’s completely normal to want to switch things up, whether you found a VPN that fits your needs better, or you just don’t need the service anymore. Dealing with subscriptions can sometimes feel like a maze, especially with auto-renewals that sneak up on you. But getting control of your digital finances and services is super important. We’re going to cover everything you need to know, from stopping that automatic billing cycle to understanding your refund options, and even troubleshooting if things get a bit tricky. My goal here is to make this process as smooth and clear as possible for you.

Table of Contents

Why You Might Be Thinking About Canceling

Before we jump into the “how-to,” let’s just quickly touch on why someone might want to cancel their Kaspersky VPN subscription. Maybe you’re looking for a VPN with more server locations, or perhaps you’ve heard about some alternatives that offer specific features you’re after. Sometimes, it’s just about managing your budget and realizing you’re not using the VPN as much as you thought you would. Or, like many of us, you just want to avoid that unexpected charge when the auto-renewal kicks in! Whatever your reason, you’re in the right place to get it sorted.

The Core Process: Canceling Auto-Renewal First

For most Kaspersky products, including Kaspersky VPN Secure Connection, the key to stopping future charges is to cancel the auto-renewal. This means your service will continue until the end of your current billing period, but it won’t automatically charge you again. It’s like telling your favorite streaming service, “Hey, I’m good for now, but thanks!”

For Subscriptions Purchased Directly from Kaspersky My Kaspersky Account

This is the most common scenario, and thankfully, it’s usually the most straightforward. If you bought your Kaspersky VPN directly from their website, you’ll manage everything through your My Kaspersky account. Think of this as your central hub for all things Kaspersky.

Here’s how you do it, step-by-step: Mastering Your Digital Exits: How to Cancel Online Services and Boost Your Privacy with a VPN

Head to My Kaspersky: Open your web browser and go to my.kaspersky.com. If you haven’t already, log in to your account. If you can’t remember your password, use the “Forgot your password?” link to reset it.
Navigate to Subscriptions: Once you’re logged in, look for the ‘Subscriptions’ tab on the left-hand menu or sometimes it’s clearly visible on your dashboard. Click on it.
Find Your VPN Subscription: In the ‘Subscriptions’ section, you’ll see a list of all your active Kaspersky products. Locate your Kaspersky VPN Secure Connection subscription. It might also be bundled with a larger suite like Kaspersky Standard, Plus, or Premium. Click on the subscription panel or card for the VPN.
Manage Your Subscription: After clicking on the VPN subscription, you’ll usually see a ‘Manage subscription’ option. Go ahead and click that.
Cancel Auto-Renewal / Subscription: Inside the subscription management menu, you should find an option to ‘Cancel subscription’ or a link that says ‘Auto-renewal is turned on’. Click on that.
Confirm Your Decision: Kaspersky will probably try to tempt you to stay, maybe by showing you a list of benefits you’ll lose. Read through it if you want, but if you’re sure, proceed by clicking ‘Cancel subscription’ again to confirm.
Confirmation: You should get a confirmation screen or email stating that your auto-renewal is turned off and your subscription will deactivate at the end of the current period.

Quick tip: Some users have reported finding the cancellation option by clicking on their email address in the left panel of the Kaspersky desktop application, then going to “Manage Account” and “Manage Subscription.” This essentially redirects you to the My Kaspersky portal.

For Subscriptions Purchased via a Reseller Nexway, Digital River, 2Checkout, Allsoft, etc.

Sometimes, you might not have bought your Kaspersky VPN directly from Kaspersky. Instead, a third-party reseller like Digital River or Nexway handled the transaction. This is super common, and often, you’ll see their name on your billing statements or in your order confirmation email. If your purchase confirmation email or your bank statement mentions one of these companies, you’ll need to go through their system to cancel.

How to Identify Your Reseller: Check your original purchase confirmation email or your bank/credit card statement. Look for names like “Digital River,” “Nexway,” “2Checkout,” or “Allsoft.”

Here’s how to handle it for popular resellers:

Digital River findmyorder.com

Digital River is a big one. Many software companies use them to process payments.

Visit FindMyOrder.com: Go to findmyorder.com.
Retrieve Your Order: You’ll need to enter either your email address and the last four digits of your credit card number, OR your order number and password. You can usually find the order number and password in your original purchase confirmation email from Kaspersky or Digital River.
Find Your Subscription: Once you’re in, look for the details of your Kaspersky subscription under the order details section.
Cancel Auto-Renewal: You should see an option to ‘Cancel subscription’ or stop automatic renewal. Click it and confirm your choice.
Request a Refund if applicable: If you’re within the refund window more on that later, you might see a “Request a Refund” option here as well.

Nexway

Nexway is another common reseller for Kaspersky products. Navigating the Digital World: VPNs and JavaScript Explained

Log into the Nexway Portal: Kaspersky’s support pages mention managing subscriptions through their “personal subscription management center from our official reseller Nexway.” You might need to access the Nexway Cart portal directly.
Go to Your Subscription Page: Once logged in, navigate to your subscription page.
Manage and Cancel: In the ‘Manage subscription’ section, click ‘Cancel’ and follow the prompts to confirm.
Reset Password if Needed: If you haven’t visited the Nexway portal before, you might need to use a “Forgot your password?” link to gain access.

2Checkout secure.2co.com/myaccount

If your billing is handled by 2Checkout, here’s what to do:

Access Your Account: Go to secure.2co.com/myaccount.
Get Access Link: Enter your email address or order number to receive an access link in your email.
Click the Link: Open your email and click the provided access link.
Stop Auto-Renewal: Navigate to ‘My Products,’ find your Kaspersky subscription, and click ‘Stop automatic subscription renewal’.

Allsoft

For Allsoft, Kaspersky’s support page advises you to contact Allsoft support directly to turn off auto-renewal. It seems they don’t offer a self-service portal like the others.

How to Cancel Kaspersky VPN Subscription on Different Platforms

The way you cancel can also depend on where you originally purchased the app – directly from Kaspersky, or through a mobile app store.

On Windows/Mac via My Kaspersky Account or Application

As we covered, if you’re on a Windows PC or a Mac, the primary method is through your My Kaspersky account online. This is the most reliable way to manage your subscription. JJ Cancel: Mastering Advanced Techniques in Gaming

However, sometimes you can initiate the process directly from the Kaspersky application installed on your computer:

Open the Kaspersky Application: Launch your Kaspersky VPN Secure Connection app or your main Kaspersky security suite e.g., Kaspersky Total Security, Internet Security.
Find Profile/Account Section: Look for a ‘Profile’ or ‘Account’ section within the app, usually in a left-hand menu.
Manage Account/Subscription: You’ll likely see a “Manage Account” or “Manage Subscription” option. Clicking this will often open your web browser and take you directly to the relevant section of your My Kaspersky account, where you can follow the steps outlined earlier.

On Android Devices Google Play Store

If you got your Kaspersky VPN or other Kaspersky app from the Google Play Store, you’ll need to cancel it right there. This is a common way for mobile users to subscribe.

Open the Google Play Store App: On your Android phone or tablet, find and open the Google Play Store app.
Access Profile Icon: Tap on your profile icon in the upper-right corner of the screen. This usually shows your Google account picture.
Go to Payments & Subscriptions: From the menu that pops up, tap ‘Payments & subscriptions,’ then select ‘Subscriptions’.
Find Kaspersky VPN: Scroll through your list of active subscriptions until you see your Kaspersky VPN or other Kaspersky product.
Cancel Subscription: Tap on the Kaspersky subscription, then tap ‘Cancel subscription’.
Follow On-Screen Instructions: You might be asked to select a reason for canceling and then confirm your choice.

Important Note for Android Refunds: If you purchased through Google Play, Kaspersky’s 30-day money-back guarantee generally doesn’t apply in the same way. Google Play often has its own refund policy, which is typically a much shorter window, sometimes as little as 48 hours. If you’re trying to get a refund, act fast and go through Google Play’s “Report a problem” feature under your order history.

On iOS Devices Apple App Store

For those of you using an iPhone or iPad and subscribed to Kaspersky VPN Secure Connection or other Kaspersky mobile apps through the Apple App Store, the cancellation process is managed through your Apple ID settings.

Open Settings: Tap the ‘Settings’ app on your iOS device.
Tap Your Apple ID: Tap on your name User ID at the very top of the screen.
Go to Subscriptions: Tap ‘Subscriptions’. You might need to authenticate with your Apple ID password, Face ID, or Touch ID.
Locate Kaspersky VPN: Find Kaspersky VPN Secure Connection in your list of active subscriptions.
Cancel Subscription: Tap on the Kaspersky subscription, then tap ‘Cancel Subscription’.
Confirm: Confirm your cancellation.

Refunds for iOS Purchases: Similar to Google Play, refunds for App Store purchases are handled by Apple, not Kaspersky. You generally have a limited time to request a refund, and it’s done through Apple’s support or their “Report a Problem” feature for your purchase history. Boost Your Downloads: The Ultimate Guide to JDownloader and VPNs

Canceling Other Kaspersky Products Internet Security, Total Security, etc.

It’s worth noting that the process we’ve discussed for Kaspersky VPN Secure Connection is largely the same for other Kaspersky products like:

Kaspersky Internet Security
Kaspersky Total Security
Kaspersky Standard, Plus, Premium
Kaspersky Anti-Virus
Kaspersky Security Cloud
Kaspersky Safe Kids
Kaspersky Password Manager

The core idea is always to turn off auto-renewal through your My Kaspersky account or the reseller you purchased from. If you’re trying to cancel one of these, just follow the My Kaspersky or reseller instructions closely, and you should be good to go.

What Happens After You Cancel? Refunds, Service Duration

So, you’ve canceled. What now? It’s a good question, and knowing what to expect can save you a lot of worry. JD VPN: What It Is, What It Isn’t, and How to Stay Safe Online

Understanding Kaspersky’s Refund Policy

Kaspersky typically offers a 30-day money-back guarantee on products purchased directly from their official website. This is pretty standard for the industry.

Here’s the lowdown:

Direct Purchases: If you bought your Kaspersky VPN or any other product directly from Kaspersky’s website, you generally have 30 days from the purchase date to request a full refund.
How to Request a Refund: To get a refund, you’ll usually need to contact Kaspersky Customer Support. Have your date of purchase, your name, the email address you used for the purchase, and your order number ready. This information helps them process your request faster.
Refund Processing Time: If you qualify, refunds usually take 5-7 business days to appear back in your account.
App Store Purchases: As mentioned, if you bought through Google Play or Apple App Store, their specific refund policies apply, which are often much shorter. For example, Google Play usually gives you 48 hours.
Reseller Purchases: If you purchased through a reseller like Digital River or Nexway, their refund policies might also come into play, though Kaspersky often extends its 30-day guarantee to these purchases. It’s best to check with the reseller or Kaspersky support directly if you’re unsure.
What if I just canceled auto-renewal? Canceling auto-renewal stops future charges. It generally does not automatically trigger a refund for the current billing period unless you specifically request it and are within the refund window.

How Long Does Your Service Last After Cancellation?

When you cancel your Kaspersky subscription or just auto-renewal, your service doesn’t immediately stop. Instead, it will continue to provide full protection and features including your VPN access until the end of your current paid subscription period.

For example, if you paid for a year of Kaspersky VPN on January 1st and cancel auto-renewal on July 1st, you’ll still have access to the VPN until December 31st of that year. You just won’t be charged for the next year. This is a pretty user-friendly approach, allowing you to use what you’ve paid for without interruption until it naturally expires.

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Troubleshooting Common Cancellation Issues

Sometimes, things don’t go as smoothly as planned. I’ve seen people on forums like Reddit share their frustrations about canceling Kaspersky subscriptions. Here are some common issues and what you can do:

“Can’t find the cancellation option.”

Check My Kaspersky: Double-check that you’re logged into your correct My Kaspersky account and looking under the ‘Subscriptions’ tab. This is the most common place.
Identify Reseller: If you truly can’t find it, it’s highly likely your subscription was purchased through a reseller. Review your purchase confirmation emails or bank statements for names like Digital River, Nexway, or 2Checkout. Then, use their specific cancellation portals.
App Store Specifics: If it was a mobile app, remember to check your device’s app store settings Google Play for Android, Apple App Store for iOS.

“Subscription still active after canceling.”

Check Confirmation: Did you receive a confirmation email or see a confirmation screen after canceling? If not, the cancellation might not have gone through. Try the steps again.
Expiration Date: Remember, your service continues until the end of your current paid period. The subscription will show as “active” until that date, but auto-renewal should be off. Check the expiration date in your My Kaspersky account.
Wait a Bit: Sometimes it takes a little time for the status to update in the system. Give it a few hours, or even a day, and check again.

“Error message when trying to cancel.”

Clear Browser Cache/Cookies: Sometimes a simple browser refresh, clearing your cache, or trying a different browser can resolve temporary website glitches.
Try Again Later: As frustrating as it sounds, “Sorry, an error occurred. Please try again later” sometimes means just that. The system might be experiencing a temporary hiccup.
Contact Customer Support: If you keep getting errors, this is your sign to reach out to Kaspersky’s customer support. They can manually cancel it for you.

Contacting Kaspersky Support

If you’ve tried everything and are still stuck, don’t hesitate to reach out to Kaspersky’s customer support. They are there to help.

Phone Support: Many users find phone support the fastest way to get issues resolved, especially for cancellations and refunds. You might find regional numbers on their support website. For example, some sources mention a US number +1-866-558-3645 and a UK number 0800-090-3202 or +44-161-791-4591. Always double-check the latest contact information on Kaspersky’s official website.
Live Chat: Kaspersky often provides live chat options on their support pages. This can be a good way to get quick answers without having to make a call.
Email/Support Ticket: You can also submit a support ticket or send an email through their support portal. Be sure to provide all relevant details like your order number, email address, and a clear description of the problem.

When you contact them, have your account information, order number, and a clear explanation of what you’re trying to do ready. This will help them assist you more efficiently.

Frequently Asked Questions

How do I know if my Kaspersky subscription is set to auto-renew?

You can usually check the auto-renewal status by logging into your My Kaspersky account online. Go to the ‘Subscriptions’ section, click on your Kaspersky VPN or other product, and it should clearly indicate whether auto-renewal is enabled or disabled. You might also receive emails from Kaspersky or their reseller reminding you about upcoming renewals. Stopping Urban VPN: How to Cancel Your Subscription on iPhone

Can I get a refund if I cancel my Kaspersky VPN subscription?

Generally, yes, if you purchased directly from Kaspersky. Kaspersky offers a 30-day money-back guarantee for products bought from their official website. If you’re within this window, you’ll need to contact Kaspersky Customer Support to request a refund. However, if you purchased through mobile app stores like Google Play or Apple App Store, their specific refund policies which can be much shorter, e.g., 48 hours for Google Play will apply, and you’ll need to request the refund through them.

What happens to my VPN service after I cancel auto-renewal?

When you cancel auto-renewal, your Kaspersky VPN service will remain active and fully functional until the end of your current paid subscription period. You won’t be charged again for the next period, and the service will simply expire on its renewal date. This means you can continue using the VPN for the time you’ve already paid for.

I bought Kaspersky VPN through Digital River. How do I cancel?

If Digital River processed your payment, you’ll need to go to findmyorder.com. You’ll need your order number and password found in your confirmation email or your email address and the last four digits of your credit card. Once logged in, you can find your subscription details and select the option to cancel or disable auto-renewal.

Can I cancel my Kaspersky Total Security or Internet Security the same way as the VPN?

Yes, the cancellation process for Kaspersky Total Security, Internet Security, and most other Kaspersky products is very similar to canceling Kaspersky VPN. The primary method involves logging into your My Kaspersky account and navigating to the ‘Subscriptions’ tab to manage and cancel the auto-renewal for the specific product. If you purchased through a reseller, you’ll follow their cancellation process.

What information do I need to provide if I contact Kaspersky support to cancel or get a refund?

When contacting Kaspersky support, it’s really helpful to have certain details ready to speed things up. You’ll typically need your date of purchase, your full name, the email address you used when you made the purchase, and your order number. This helps them quickly locate your account and subscription details. How to Cancel Your Turbo VPN Subscription on iPhone: Your Easy Guide

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How to Effortlessly Cancel Your Kaspersky VPN Subscription and Stop Those Pesky Auto-Renewals