Sometimes, even the best-laid plans for a fun outing at Topgolf can change, and you find yourself needing to cancel. Here’s how to navigate the process, ensuring you understand Topgolf’s cancellation policy and secure any potential refunds.
Many of us have been there: you’ve got a bay booked, ready to hit some golf balls, enjoy some delicious food, and have a great time with friends or family, and then something unexpected pops up. Life happens! Whether it’s a sudden schedule conflict, a change in plans, or something else entirely, knowing how to properly cancel your Topgolf reservation can save you a lot of hassle and, importantly, your hard-earned money. Topgolf has specific guidelines for canceling, especially concerning refunds, so it’s really important to know the ropes. This guide will walk you through everything you need to know about canceling your Topgolf bay reservation or event booking, understanding their refund policies, and even how to manage membership cancellations, so you can handle it like a pro.
Canceling Your Topgolf Bay Reservation
For standard 1 or 2-bay reservations, the cancellation process is usually pretty straightforward, thankfully. You typically have an easy online option.
Canceling Online via Your Confirmation Email
This is probably the easiest way to cancel a standard bay reservation. When you initially booked your bay, Topgolf sent you a confirmation email. This email is your golden ticket for cancellations.
- Locate Your Confirmation Email: First things first, go find that email you received when you made the reservation. It usually comes from Topgolf and contains all the details of your booking, including the date, time, and bay number.
- Find the “Cancel Booking” Link: Inside that email, there should be a clear link that says something like “cancel booking” or “manage reservation.” Click on that link.
- Follow the Prompts: The link will likely take you to a page where you can confirm your cancellation. Just follow the instructions on the screen to finalize the process.
Important Note on Timing for Refunds: If you want a full refund of your deposit for a 1 or 2-bay reservation, you absolutely need to cancel at least 2 hours prior to your scheduled start time. If you cancel less than 2 hours before, Topgolf generally won’t refund your deposit, and you’ll forfeit the amount you paid. I’ve heard stories where folks tried to cancel last minute and were out of luck, so that 2-hour window is really key.
Canceling by Phone
While the online method is often preferred for its convenience, sometimes you might need to speak to someone directly, especially if you’re having trouble with the online link or if it’s a more complex situation.
- Find Your Venue’s Contact Number: Head over to Topgolf’s official website and locate the specific venue where you made your reservation. You’ll find their phone number on that location’s page.
- Call and Explain Your Situation: Give them a call and clearly state that you need to cancel your reservation. Have your reservation details ready, like the confirmation number, date, and time.
- Request a Refund Confirmation: If you’re eligible for a refund meaning you’re canceling within the policy’s timeframe, make sure to ask for confirmation that your refund is being processed. It’s always a good idea to note down the name of the representative you spoke with and the date/time of your call.
It’s worth noting that while some sources suggest calling the facility to cancel, the official Topgolf FAQ primarily points to the “cancel booking” link in the confirmation email for 1 and 2-bay reservations. So, always try the email link first! How to Cancel Your VPN Lumos Subscription (And Stop Those Pesky Auto-Renewals!)
Topgolf’s Cancellation and Refund Policies
Understanding the specific policies is crucial, as they can differ depending on the type of reservation you have. It’s not a one-size-fits-all situation.
For Standard 1 or 2-Bay Reservations
As we just talked about, for your typical bay booking 1 to 6 people per bay, or 7 to 12 people for two bays, the rule of thumb for a full refund is to cancel at least 2 hours before your reservation time. If you paid with a credit or debit card, the refund should show up on your statement within 3-5 business days. If you used a Topgolf Gift Card, they’ll usually send a new eGift Card to the purchaser’s email within 5-7 business days for the refunded amount. Just remember, this new eGift Card might come from “CashStar,” not Topgolf directly, so keep an eye on your inbox!
What if you miss that 2-hour window? Unfortunately, if you cancel less than 2 hours prior to your start time, your deposit usually won’t be refunded, and you’ll forfeit that amount. It’s a bummer, but that’s how they manage their bay availability.
For Events 3+ Bays or 7+ People
Now, if you’ve booked something bigger, like an event package with multiple bays typically for 7 or more people, the cancellation policy gets a bit more involved. These packages usually include gameplay, food, and drinks, and they’re often booked much further in advance. How to Cancel Your NordVPN Account and Get a Refund
Topgolf’s event cancellation policy is usually laid out in your specific event agreement. So, if you’re organizing a larger gathering, you’ll need to refer to that agreement and contact your event sales representative to discuss cancellation.
Here’s a general breakdown of how event cancellations often work, based on information available:
- Cancellation/Reschedule within 7 Days of the Event: If you cancel or reschedule within 7 days of the event, Topgolf generally retains 100% of any funds you’ve paid, and the full contracted event amount might be forfeited. That’s a tough one, so try to avoid it if you can!
- Cancellation/Reschedule 8-30 Days from the Event Date: In this window, Topgolf typically retains 100% of the funds paid, and 50% of the total contracted event amount could be forfeited. The remaining amount might be available as an event credit for a future event of equal or greater value, which you’d need to use within 12 months.
- Cancellation/Reschedule 31+ Days from the Event Date: This is your best bet for a more favorable outcome. If you reschedule, 100% of your payment on file can be transferred as credit for a new event within 12 months. If you’re not rescheduling but just canceling, Topgolf might forfeit 25% of the funds paid and refund 75% of the remaining amount.
This just goes to show how important it is to read your event agreement carefully when you’re booking a larger party or corporate event at Topgolf.
Late Arrivals and No-Shows
Topgolf typically holds your bay for a short grace period, often around 15 minutes after your scheduled start time. If you show up later than that, they reserve the right to release your bay, and your game time might be deducted without a refund. So, it’s always a good idea to arrive 10-15 minutes early to make sure you get your full game play time and don’t lose your bay.
And if you’re a complete no-show without canceling? That’s usually a guaranteed loss of your deposit, with no refund. So, even if it’s last minute, a cancellation is better than just not showing up. How to Cancel Your Turbo VPN Subscription (And Why You Might Want To!)
What About Modifying a Topgolf Reservation?
Sometimes you don’t need to completely cancel, you just need to tweak your booking. For standard 1 and 2-bay reservations, Topgolf’s booking system currently has a limitation: you usually cannot modify them directly. If you need to change the time, date, or number of bays, their advice is to first cancel your original reservation making sure you do it more than 2 hours prior to get your refund and then book a completely new reservation for your preferred time and date.
For larger events 2+ bays or 7+ people, you’ll need to contact the events team directly to discuss any modifications. Again, your event agreement is the place to start for the specific contact information and policies.
Canceling a Topgolf Membership
Beyond bay reservations, some people might also have a Topgolf membership. These are different from the one-time $5 Lifetime Membership fee you pay on your first visit. If you’re talking about a subscription membership, like those that offer recurring benefits, the cancellation process is a bit different. How to Say Goodbye to Your NH E-ZPass: A No-Fuss Guide to Closing Your Account
Topgolf offers a “Lifetime Membership” which is a one-time fee, typically $5, that gets you free club rentals, access to signature games, and the ability to track your scores. This isn’t usually something you cancel for a refund once purchased, as it’s a one-time charge.
However, if you’ve signed up for a subscription membership which might be less common or offered in specific markets/promotions, you can usually cancel it before the end of your current subscription period. Topgolf’s Membership Agreement states that subscription memberships can be canceled in two ways:
- Through the Topgolf App: Look for the “Memberships Tab” in the Topgolf App. You typically need to cancel by 11:59 P.M. Central Time the day before your next payment date to avoid being charged for the next period.
- By Email: You can also send a cancellation request via email to your Home Venue’s Memberships Team.
Refunds for Subscription Memberships: The general policy for subscription memberships is that all pre-paid fees are non-refundable. So, if you cancel mid-period, you usually won’t get a refund for the unused portion of that period, but your membership won’t renew for the next. If Topgolf terminates your subscription, you also won’t receive a refund on any amounts paid.
If you believe there’s been an error or you need to discuss a specific situation regarding a membership refund, contacting Topgolf customer service by phone or email is the way to go. They might ask for a reason for canceling and have specific procedures you need to follow.
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What About Weather-Related Cancellations?
Topgolf prides itself on being an all-weather facility. Those covered hitting bays are equipped with fans for the summer and heaters for the winter, so you can usually play even in rain or snow. Many venues operate perfectly fine during light to moderate rain.
However, there are exceptions for extreme weather events. This usually means things like heavy lightning, severe thunderstorms, or high winds that could pose a safety risk. In such cases, Topgolf will prioritize guest safety and may suspend play temporarily or, in rare extreme cases, close the facility. Many facilities have lightning detection systems that can automatically shut down the range during intense lightning.
If play is suspended due to extreme weather, Topgolf’s cancellation policy for events often states that it remains in effect regardless of the weather, except for force majeure events. If a force majeure event like a severe natural disaster that makes the facility unsafe or inaccessible causes Topgolf to excuse performance, you might be able to get a full deposit refund or apply the full deposit toward a rescheduled event.
The key takeaway here is: don’t assume bad weather will automatically cancel your reservation or guarantee a refund. Topgolf is designed for most weather conditions. If you’re concerned about severe weather, it’s always best to call your local venue directly to check their operational status before heading out.
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Tips for a Smooth Cancellation
To make sure your Topgolf cancellation goes as smoothly as possible, here are a few extra tips:
- Act Fast: The sooner you cancel, especially for bay reservations, the better your chances of getting a full refund. That 2-hour window for standard bookings is non-negotiable for refunds.
- Keep Your Confirmation Email Safe: This email contains the direct link you’ll need for online cancellations, which is often the quickest and easiest method.
- Understand the Type of Reservation: Is it a standard 1-2 bay booking, or is it a larger event package? The policies, and thus your actions, will differ significantly. Always check your event agreement for larger bookings.
- Document Everything: If you cancel by phone, note down the date, time, and the name of the representative you spoke with. If you cancel online, take a screenshot of the confirmation page if you like. This can be helpful if there are any discrepancies later.
- Be Patient with Refunds: Refunds, especially to credit/debit cards, can take a few business days to process and appear on your statement usually 3-5 business days. Gift card refunds also have a specific timeline.
Frequently Asked Questions
How late can you cancel a Topgolf reservation and still get a refund?
For standard 1 or 2-bay reservations, you can get a full refund if you cancel at least 2 hours prior to your scheduled start time. If you cancel less than 2 hours before, your deposit will generally be forfeited. For larger event bookings, the policy varies significantly and is outlined in your event agreement, with much longer notice periods required for refunds or credits.
Can you cancel a Topgolf reservation online?
Yes, for standard 1 or 2-bay reservations, the easiest way to cancel online is by clicking the “cancel booking” link found in your original confirmation email. This link will guide you through the process to finalize your cancellation.
What happens if you don’t cancel a Topgolf reservation and just don’t show up?
If you don’t show up for your reservation without canceling, you will generally forfeit any deposit or pre-payment you made, and you won’t receive a refund. Topgolf also reserves the right to release your bay if you are more than 15 minutes late for your booking without prior communication. How to Cancel Your KQED Membership: A No-Nonsense Guide
Does Topgolf refund reservations if the weather is bad?
Topgolf venues are equipped with covered hitting bays and operate in most weather conditions, including rain and snow, thanks to fans and heaters. They generally do not issue refunds for typical bad weather. However, in cases of extreme weather like heavy lightning or severe force majeure events, they may suspend play for safety reasons. In such rare instances, particularly for events, their policy may allow for rescheduling or refunds, but this is usually specified in your event agreement. It’s always best to call your specific venue if you have concerns about extreme weather.
Can I modify my Topgolf reservation instead of canceling?
For standard 1 or 2-bay reservations, Topgolf’s system typically doesn’t allow direct modifications. If you need to change the time, date, or number of bays, you’ll usually need to first cancel your original reservation making sure you meet the 2-hour refund window and then book a new reservation with your desired changes. For larger event bookings, you should contact your event sales representative to discuss any modifications.
How do I cancel a Topgolf membership?
If you have a subscription-based Topgolf membership, you can usually cancel it via the “Memberships Tab” in the Topgolf App, or by sending a cancellation request via email to your Home Venue’s Memberships Team. For most subscription memberships, pre-paid fees are non-refundable, so canceling stops future charges but doesn’t usually refund past payments. If you have a one-time “Lifetime Membership” fee typically $5, that’s generally not something you would cancel for a refund.
What’s the difference between a reservation and an event at Topgolf?
A “reservation” usually refers to booking 1 or 2 bays for up to 12 people for game play only. These are typically booked up to 7 or 14 days in advance. An “event,” on the other hand, is generally for larger groups 7+ people requiring 2 or more bays and often includes game play, food, and beverages. Events are booked further in advance and have a more detailed contract and specific cancellation policies.
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