Based on checking the website Markersandheadstones.com, it appears to be a legitimate online retailer specializing in headstones, grave markers, and memorial products.
The site offers a range of options, including flat headstones in various materials like gray granite, black granite Laser Series and Classic Series, and white marble, with customization tools available for symbols, designs, and even photos.
The customer reviews prominently displayed on the homepage suggest a generally positive sentiment regarding product quality, affordability, and customer service, with many customers expressing satisfaction with the ease of ordering and timely delivery, especially during difficult times.
The company emphasizes its 50 years of craftsmanship, stating they are a natural stone quarrier and fabricator, which allows them to offer products at competitive prices.
They also highlight their commitment to quality, sourcing materials from the United States, and proudly identifying as a service-disabled veteran-owned small business.
For anyone navigating the sensitive process of memorializing a loved one, Markersandheadstones.com presents itself as a streamlined, accessible, and reputable option for purchasing grave markers online.
Find detailed reviews on Trustpilot, Reddit, and BBB.org.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Understanding the Markersandheadstones.com Experience
When you’re looking to commemorate a loved one, the last thing you want is a convoluted, stressful process.
Markersandheadstones.com aims to simplify this by bringing the ordering and design process online.
But how does that translate into a real-world experience? Let’s peel back the layers and see what you can expect, from the initial click to the final placement.
Navigating the Website and Design Tool
The first impression of Markersandheadstones.com is its straightforward layout.
The homepage immediately showcases their product categories—Gray Granite, Laser Series Black Granite, Classic Series Black Granite, and White Marble—making it easy to dive into options. Headshotpro.com Reviews
- Intuitive Interface: The site’s design is clean, making navigation simple even for those who aren’t tech-savvy. You’re not bombarded with excessive pop-ups or confusing menus.
- “Customize Now” Button: This is your gateway to personalizing a marker. Clicking it takes you to a design tool that allows you to select symbols, add text, and, for some products, even upload photos. This hands-on approach can be a significant advantage, giving you direct control over the memorial’s appearance.
- Symbol and Design Variety: The website proudly states “Over 50 symbols & designs available.” This range offers flexibility for different faiths, personal interests, or messages you want to convey.
Product Range and Material Quality
Markersandheadstones.com focuses on flat headstones, offering a curated selection rather than an overwhelming array of monument types.
This specialization allows them to streamline their process and, potentially, focus on quality for their core offerings.
- Material Options: They offer three primary natural stone types:
- Gray Granite: Often a traditional and durable choice, known for its longevity and classic appearance.
- Black Granite Laser Series & Classic Series: Black granite provides a striking contrast for engravings. The “Laser Series” specifically mentions options for photos and full scenes, implying a high-precision laser etching capability for intricate details.
- White Marble: Marble offers a timeless, elegant look, though it can be softer than granite and may show weathering differently over time.
- Standard Sizes and Customization: The website lists specific dimensions for their products, such as 16x8x3 inches, 20x10x3 inches, and 24x12x4 inches. They also mention “Special Offer” on various sizes, indicating potential value. For those needing something outside the standard, a “Looking for a custom size or have a question?” section with contact information suggests they can accommodate unique requests.
- “Proudly Made in the U.S.A.”: This statement, coupled with their claim of being a natural stone quarrier and fabricator, implies control over the material sourcing and manufacturing process, potentially leading to consistent quality. Their marble and gray granite grave markers are explicitly stated as being “quarried and fabricated in the United States.”
Pricing and Affordability
One of the recurring themes in the customer reviews is the affordability of Markersandheadstones.com’s products compared to local options.
This is a crucial factor for many families, especially after incurring other funeral expenses.
- Competitive Pricing: The website displays clear pricing for each product variant. For instance, a “Flat Headstone Marker with Symbol – 16 x 8 x 3 in” in Gray Granite is listed at $197.99. Black Granite options are generally higher, reflecting the material and specialized laser work.
- Sales and Promotions: A “Memorial Day Sale: Save 5% on all items with Promo Code: REMEMBER5” indicates that they offer periodic discounts, which can further reduce costs.
- “Natural Stone Quarrier and Fabricator” Advantage: The company attributes its affordability to being a direct quarrier and fabricator, suggesting they cut out middlemen. This direct-to-consumer model often leads to significant cost savings for the buyer. One customer review explicitly stated, “Less than 1/2 the cost of buying one locally,” which is a strong testament to their pricing strategy.
Shipping and Delivery Expectations
Getting a headstone delivered is a critical part of the process, and Markersandheadstones.com addresses this directly on their homepage. Wholesalebodyoils.com Reviews
- Free Shipping: They offer “FREE shipping within the lower 48 States,” which is a substantial benefit, given the weight and size of these items. Shipping costs for heavy, fragile items can be significant, so this is a welcome saving.
- Delivery Timeframe: The website states “Delivered in 20 Business Days for Flat Markers.” This provides a clear expectation for lead time, which is important for planning memorial services or installation. Business days exclude weekends and holidays, so factor that into your timeline.
- Customer Testimonials on Delivery: Reviews corroborate their delivery claims, with customers like Jackie Washabaugh praising them for correcting a shipping address error and delivering “early and intact.” Ruby Beaver noted that customer service “refunded the fee right away” when expedited shipping was delayed, indicating good handling of unforeseen issues.
Customer Service and Support
In a business as sensitive as memorial products, customer service is paramount.
The website includes a phone number 1-800-775-0089 and an email [email protected] for direct contact.
- Accessibility: Providing both phone and email contact options ensures multiple avenues for support.
- Responsiveness: Lisa Paradis’s review mentions “Response quick after order placed,” suggesting timely communication from their team.
- Problem Resolution: Ruby Beaver’s experience with a refunded expedited shipping fee demonstrates their willingness to address and rectify issues proactively, which builds trust. Wayne Salgado’s review highlights “Excellent customer service and they delivered on time.”
- Guidance During Difficult Times: Kathy Cochran’s feedback, “During this kind of situation when you lose a loved one they just made it easier to take care of them for their final resting place,” speaks volumes about their empathetic approach to customer interactions.
Reputation and Reviews
The “Customer Reviews” section prominently displayed on the homepage is a key indicator of their reputation, showing a “4.9 average star reviews.”
- Verified Reviews: Several reviews are marked “Verified Review,” which adds credibility.
- Consistent Positive Feedback: The reviews highlight common themes:
- Quality: “A beautiful job,” “Really great quality,” “The marker turned out beautifully,” “Great quality stone and writing.”
- Affordability: “The price was so reasonable!”, “Very affordable,” “Less than 1/2 the cost of buying one locally,” “Thank you for not being a grief greedy business.”
- Customer Service: “Very accommodating,” “Excellent customer service,” “Response quick,” “Kept in touch with me.”
- Ease of Process: “Ease of ordering,” “Online order was very easy.”
- Longevity and Craftsmanship Claims: The company emphasizes “50 years of quality craftsmanship” and being a “family and veteran-owned company.” These statements, supported by positive reviews, aim to build trust and demonstrate a long-standing commitment to their trade.
The Ironclad Promise and Company Values
Markersandheadstones.com articulates its commitment to customers through several key value statements.
- “Ironclad Promise”: They offer an “ironclad promise to our customers for quality and care.” While broad, this statement is designed to reassure customers of their dedication.
- Affordable: Their claim to be a natural stone quarrier and fabricator allows them to offer flat markers and upright headstones “at an affordable rate.” This direct-to-consumer model is a significant value proposition.
- Quality: They explicitly state their marble and gray granite grave markers are “quarried and fabricated in the United States and made with the highest quality materials.” This emphasis on domestic sourcing and high-grade materials speaks to durability and appearance.
- Craftsmanship: As a family and veteran-owned company, they underline “the importance of craftsmanship and strive for quality & care.” This personal touch can resonate deeply with customers.
- Service Disabled Veteran Owned Small Business: This designation not only highlights their commitment to quality but also implies a strong ethical foundation and dedication, often associated with veteran-owned businesses.
Frequently Asked Questions
What does Markersandheadstones.com specialize in?
Markersandheadstones.com specializes in providing flat headstones, grave markers, and memorial products made from natural stone, including gray granite, black granite, and white marble. Lynqme.com Reviews
They offer an online design tool for customization.
How do I design a headstone on Markersandheadstones.com?
You can design a headstone using their easy-to-use online design tool.
Simply select a product, click “Customize Now,” and you’ll be able to choose from over 50 symbols and designs, add text, and, for some products, include a photo.
What types of stone are available for markers?
Markersandheadstones.com offers markers in three primary natural stone types: Gray Granite, Black Granite available in Laser Series and Classic Series, and White Marble.
Are Markersandheadstones.com products affordable?
Yes, many customer reviews highlight the affordability of their products, often noting that their prices are significantly lower than local options. Jeton.com Reviews
The company attributes this to being a natural stone quarrier and fabricator.
Does Markersandheadstones.com offer free shipping?
Yes, Markersandheadstones.com offers FREE shipping within the lower 48 States.
How long does it take to receive a headstone from Markersandheadstones.com?
Flat markers are typically delivered in 20 Business Days. This timeframe excludes weekends and holidays.
Can I include a photo on a headstone from Markersandheadstones.com?
Yes, certain products, particularly those in the Black Granite Laser Series, offer options to include a photo on the flat headstone marker.
What kind of customer service can I expect from Markersandheadstones.com?
Based on reviews, Markersandheadstones.com provides excellent customer service, with prompt responses, accommodating support, and effective resolution of issues like shipping delays or address corrections. Thompson-morgan.com Reviews
Are the reviews on Markersandheadstones.com legitimate?
The website displays numerous customer reviews, some marked as “Verified Review,” with a high average star rating of 4.9, suggesting generally positive and authentic feedback from past buyers.
Where are Markersandheadstones.com’s products manufactured?
Their marble and gray granite grave markers are stated to be quarried and fabricated in the United States, emphasizing “Proudly Made in the U.S.A.”
Is Markersandheadstones.com a veteran-owned business?
Yes, Markersandheadstones.com identifies itself as a family and service-disabled veteran-owned small business.
Can I get a custom-sized headstone?
The website has a section asking “Looking for a custom size or have a question?” and provides contact information, indicating they may accommodate custom size requests.
What is the “Laser Series” in black granite?
The Laser Series in black granite refers to products that likely utilize high-precision laser etching, allowing for intricate designs, symbols, and even photographic images on the stone. Angliamarket.com Reviews
Do they offer upright headstones, or only flat markers?
While the homepage primarily showcases flat headstones and markers, the company also states they are able to provide “upright headstones at an affordable rate,” suggesting a broader range of products might be available or custom-ordered.
What is the return or cancellation policy?
The website text provided does not explicitly detail a return or cancellation policy, but their strong customer service reviews imply a willingness to work with customers on issues.
It’s advisable to contact them directly for specific policy details.
How many symbols and designs are available?
Markersandheadstones.com states that over 50 symbols and designs are available for customization on their headstones.
What payment methods does Markersandheadstones.com accept?
The provided homepage text does not explicitly list accepted payment methods. Centreofexcellence.com Reviews
Typically, online retailers accept major credit cards Visa, Mastercard, American Express, Discover and sometimes PayPal.
Can I track my order from Markersandheadstones.com?
While not explicitly stated, most online retailers provide order tracking.
Given their emphasis on communication and timely delivery, it’s highly probable they offer a way to track your shipment once it’s dispatched.
Does Markersandheadstones.com provide installation services?
The website focuses on the sale and delivery of markers.
Installation services are not mentioned, implying that customers would typically arrange for installation with a cemetery or local monument company. Zutobi.com Reviews
How long has Markersandheadstones.com been in business?
The company states it has “50 years of quality craftsmanship,” implying a long history in the memorial industry.
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