Skycop.com Reviews

Based on checking the website, Skycop.com positions itself as a specialized service dedicated to helping air passengers claim compensation for disrupted flights, including delays, cancellations, and overbookings.

They operate on a “no-win, no-fee” basis, which means they only charge a fee if they successfully secure compensation for their clients, making it a risk-free option for individuals seeking to enforce their air passenger rights.

The platform aims to simplify the often-complex process of dealing with airlines and navigating various international regulations like EU261, UK261, SHY Passenger Turkey, ANAC Brazil, and APPR Canada.

Skycop’s value proposition is built around taking the burden off passengers, who might otherwise face overwhelming paperwork, legal complexities, and potential financial risks if they were to pursue claims independently.

By leveraging their team of legal experts, Skycop handles the entire process, from eligibility checks and document collection to negotiation with airlines and, if necessary, legal action.

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This approach offers a streamlined solution for travelers looking to recover compensation they are rightfully owed, ensuring they don’t miss out due to a lack of time, understanding, or resources.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Your Air Passenger Rights: The Foundation of Skycop’s Service

Many passengers are unaware of the specific regulations that protect them, leading to missed opportunities for compensation.

Skycop’s expertise lies in deciphering these complex rules and applying them effectively.

Key Regulations Skycop Covers

Skycop primarily focuses on several major air passenger rights regulations worldwide, ensuring a broad reach for affected travelers.

• EU Regulation EC No. 261/2004: This is arguably the most comprehensive regulation, protecting passengers on flights departing from an EU airport or arriving in an EU airport from a non-EU country if operated by an EU-based airline. It mandates compensation for delays over 3 hours, cancellations without sufficient notice, and denied boarding due to overbooking. Compensation amounts are fixed based on flight distance:

  • €250 for flights up to 1,500 km.
  • €400 for flights between 1,500 km and 3,500 km, or all intra-EU flights over 1,500 km.
  • €600 for flights over 3,500 km outside the EU.

• UK261: Post-Brexit, the UK implemented its own version of EU261. This regulation mirrors the EU rules for flights departing from a UK airport or arriving in a UK airport from a non-UK country if operated by a UK-based airline. The compensation amounts are equivalent to those under EU261. Sharkclean.de Reviews

• Turkey’s SHY Passenger Regulation: This regulation covers flights departing from Turkey, both domestic and international. It provides for financial compensation, alternative transport, and assistance meals, accommodation in cases of significant delays, cancellations, or denied boarding. Skycop emphasizes that the rules can differ from EU/UK regulations, requiring specific expertise.

• Brazil’s ANAC Resolution 400: This resolution protects air passenger rights within Brazil. While it also covers delays, cancellations, and overbookings, the focus is more on rebooking, meals, and accommodation, with financial compensation available in specific scenarios. Skycop helps navigate the nuances of these claims.

• Canada’s Air Passenger Protection Regulations APPR: For flights to, from, or within Canada operated by Canadian airlines, APPR sets out passenger rights. Compensation amounts are fixed and depend on the length of delay and airline size:

  • $400–$1,000 CAD for large airlines.
  • $125–$500 CAD for small airlines.

  Additionally, it covers refunds, rebooking, and provisions for meals and accommodation during long delays.

The Nuances of Eligibility

While these regulations provide a framework, eligibility isn’t always straightforward. Skycop highlights several factors: Clubhousegolf.co.uk Reviews

• Airline’s Fault: The disruption must generally be within the airline’s control. “Extraordinary circumstances” like severe weather, political instability, or air traffic control strikes often exempt airlines from paying compensation, though they still have a “duty of care” e.g., providing meals and accommodation. Skycop reviews each case to prevent airlines from falsely invoking these circumstances.
• Delay Duration: For delays, the critical factor is the arrival time at the final destination, not the departure delay. Under EU261/UK261, the delay must be at least 3 hours.
• Notification Period for Cancellations: If a flight is canceled, the airline’s notification period is crucial. For instance, under EU261/UK261, if you’re notified less than 14 days in advance and no suitable alternative is offered, you are likely eligible for compensation.

The Skycop Claim Process: A Step-by-Step Breakdown

Skycop emphasizes a simplified, user-friendly process designed to minimize passenger effort.

They aim to demystify what can often be a daunting bureaucratic challenge.

1. Submit Your Flight Claim

The initial step is designed for speed and convenience.

• Online Claim Form: Passengers begin by filling out a straightforward online form on the Skycop website. This form gathers essential flight details, including flight number, date, and reason for disruption.
• Preliminary Eligibility Check: Based on the submitted information, Skycop provides a preliminary eligibility assessment and an estimate of the potential compensation amount. This immediate feedback helps set expectations.
• Time Efficiency: Skycop states this step “only takes minutes,” contrasting it with the “lengthy forms or tedious paperwork” often associated with self-claiming.

2. We Fight For Your Rights

This is where Skycop’s expertise and “no financial risk” model come into play.

• In-Depth Eligibility Verification: Skycop’s team of legal experts performs a thorough review of the claim, cross-referencing it with the relevant regulations and airline data. This includes checking meteorological reports, air traffic control logs, and airline communication to ascertain the true cause of the disruption.
• Airline Communication: Skycop takes over all communication with the airline. This involves sending formal claim letters, negotiating, and responding to airline defenses, which can often be evasive or deny responsibility initially.
• Working with Authorities: If an airline is unresponsive or uncooperative, Skycop is prepared to escalate the claim. This might involve filing complaints with national enforcement bodies e.g., Civil Aviation Authority in the UK, national consumer protection agencies in other EU countries or pursuing legal action in court. Skycop explicitly states they cover all legal fees, ensuring the passenger incurs “no financial risk.”
• Evidence Collection: Skycop handles the meticulous process of collecting and presenting all necessary evidence, such as booking confirmations, boarding passes, and any communication from the airline regarding the disruption. They also advise on obtaining receipts for additional expenses if those are also being claimed.

3. Receive Your Compensation

The final and most anticipated step for the passenger. Midwestragdolls.com Reviews

• Compensation Transfer: Once Skycop successfully recovers the compensation from the airline, they transfer the funds to the passenger’s account.
• Fee Deduction: Skycop operates on a “no-win, no-fee” model. This means their remuneration is only deducted from the compensation amount received. The exact percentage is outlined in their price list and terms and conditions, which should be reviewed by potential clients.
• Regular Updates: Throughout the process, Skycop commits to providing “regular updates” on the claim’s progress, addressing any questions the passenger may have, aiming for transparency in a process that can often feel opaque when dealing directly with airlines.

Why Choose Skycop? A Comparison of Advantages

Skycop highlights several compelling reasons why passengers should opt for their service over attempting to claim compensation independently.

These advantages largely revolve around mitigating the complexities, risks, and time commitments associated with individual claims.

Complexity and Legal Expertise

• Demystifying Regulations: As Skycop states, “Understanding the complex rules and regulations of flight compensation can be overwhelming and confusing.” Air passenger rights laws, such as EU261, UK261, ANAC 400, and APPR, are nuanced, with specific criteria for eligibility, exemption clauses for airlines “extraordinary circumstances”, and varying statutes of limitations across different countries.
• Expert Navigation: Skycop employs a team of legal experts who are well-versed in these regulations. They can accurately assess claims, identify loopholes airlines might exploit, and build a strong case based on legal precedents and current interpretations of the law. For example, determining if a technical issue qualifies as an “extraordinary circumstance” requires legal discernment.

Paperwork and Time Commitment

• Reduced Administrative Burden: “Lots of paperwork” and “exhausting and time-consuming” are common complaints when dealing with airlines. Claiming independently involves filling out forms, writing formal letters, compiling evidence booking confirmations, boarding passes, delay notifications, receipts, and persistently following up.
• Streamlined Process: Skycop automates and manages this entire administrative load. Passengers simply submit initial details, and Skycop takes over, significantly reducing the time and effort required from the traveler. Their promise of submitting a claim “in just a couple of minutes” is a major draw.

Financial Risk and Cost Management

• “No-Win, No-Fee” Model: This is perhaps Skycop’s most significant advantage. “You won’t have to pay if we don’t win your case.” This eliminates the financial risk associated with hiring a lawyer independently, where one might incur legal fees even if the claim is unsuccessful. Skycop covers all “compensation recovery costs,” including potential court fees.
• Transparent Fee Structure: While a fee is charged upon success, the “no-win, no-fee” model ensures that the passenger’s outlay is zero if compensation isn’t secured, making it an accessible option for everyone.

Airline Behavior and Transparency

• Combating Airline Tactics: Airlines sometimes “take advantage of loopholes or use ambiguous language to avoid compensating passengers.” They may initially deny claims, cite “extraordinary circumstances” without adequate proof, or simply delay responses.
• Advocacy and Pressure: Skycop acts as an advocate, equipped to challenge these tactics. Their legal team can press airlines effectively, knowing when to escalate claims to national enforcement bodies or pursue legal action, which individual passengers often lack the leverage or knowledge to do.
• Improved Transparency: Skycop promises “regular updates” on claim progress, addressing the “lack of transparency” often experienced when dealing directly with airlines.

Claiming Old Flights

• Statute of Limitations: Depending on the regulation and country, passengers can claim for flights disrupted up to a certain number of years ago. For instance, the UK allows up to 6 years, while Germany allows 3 years, and Italy only 2 years.
• Maximizing Opportunities: Skycop’s knowledge of these varying time limits ensures that passengers can claim for disruptions that occurred long ago but are still within the eligible window, maximizing their chances of recovery.

Compensation Amounts and Eligibility Criteria

Understanding how much you might receive and under what specific conditions is crucial.

Skycop provides clear guidelines, primarily based on the distance of the flight and the nature of the disruption.

Compensation Tiers by Flight Distance EU261/UK261

The amount of compensation is standardized and depends on the flight distance, not the ticket price. Keepemquiet.com Reviews

• €250: For flights up to 1,500 km. This typically covers shorter European routes.
• €400: For flights between 1,500 km and 3,500 km, or for all intra-EU flights over 1,500 km. This tier applies to many medium-haul flights within Europe.
• €600: For flights more than 3,500 km and outside the EU. This is the maximum compensation amount and applies to most long-haul international flights.

Types of Disrupted Flights Eligible for Compensation

Skycop comprehensively covers various scenarios where passengers are entitled to compensation.

• Delayed Flight Compensation:
  • Criterion: Arrival at the final destination is delayed by more than 3 hours due to the airline’s fault.
  • Key Point: The delay is calculated at the arrival gate, not the departure time. If a flight departs late but makes up time in the air, compensation may not apply if the arrival is less than 3 hours late.
  • Common Causes within airline’s control: Technical issues with the aircraft, crew shortages, operational problems, and airline strikes e.g., strikes by airline employees, not air traffic controllers.
• Cancelled Flight Compensation:
  • Criterion: The passenger was not notified of the cancellation at least 14 days in advance of the scheduled departure.
  • Additional Rights: Besides compensation, passengers are often entitled to a refund of their ticket price or an alternative flight to their destination.
  • Exceptions: If the airline offers a re-routing that arrives at a similar time to the original flight e.g., within 2 hours for short-haul, 3 hours for medium, 4 hours for long-haul, compensation might not apply even if notified within 14 days.
• Overbooked Flight Compensation Denied Boarding:
  • Criterion: A passenger is denied boarding against their will due to overbooking, despite having a valid ticket and arriving on time for check-in.
  • Compensation Variation: The compensation amount can vary not only by flight distance but also by the length of delay incurred due to re-routing.
  • Voluntary Denied Boarding: If a passenger voluntarily gives up their seat in exchange for benefits e.g., vouchers, future travel credit, they typically forfeit their right to statutory compensation. Skycop focuses on involuntary denied boarding.
• Missed Connection Compensation:
  • Criterion: If the initial flight under the same booking is delayed, causing a passenger to miss a connecting flight, and as a result, they arrive at their final destination with a delay of over 3 hours.
  • Crucial Aspect: The entire journey must be part of a single booking PNR. If separate tickets are booked, airlines are usually not liable for missed connections due to delays on the first leg.
• Airline Strike Compensation:
  • Criterion: If a flight is disrupted delayed, cancelled due to a strike by the airline’s own employees e.g., pilots, cabin crew, ground staff, passengers are typically eligible for compensation, as this is considered within the airline’s control.
  • Exclusion: Strikes by external parties e.g., air traffic controllers, airport security are usually considered “extraordinary circumstances” and exempt airlines from compensation.

“Extraordinary Circumstances” – A Key Exemption

Skycop highlights that airlines often invoke “extraordinary circumstances” to avoid paying compensation.

These are situations that are genuinely beyond the airline’s control and could not have been avoided even if all reasonable measures had been taken.

• Examples: Severe weather conditions fog, storms, political instability, security risks, unforeseen safety shortcomings, air traffic control restrictions, and strikes by external parties e.g., baggage handlers not employed by the airline.
• Skycop’s Role: Skycop’s legal experts “review each case carefully to ensure that airlines are not falsely using ‘extraordinary circumstances’ as an excuse.” This forensic analysis is a key part of their service, as airlines are sometimes known to misclassify disruptions to avoid payouts.

Additional Services and Features of Skycop.com

Beyond standard flight compensation claims, Skycop offers several supplementary services and features designed to enhance the passenger experience and provide greater peace of mind.

Skycop Care: Proactive Flight Protection

Skycop Care is presented as a premium assistance service for future flights, aiming to reduce worries about potential disruptions. Snagcheck-solutions.co.uk Reviews

• Proactive Monitoring: “We’ll keep an eye on your upcoming trip,” implying Skycop will monitor registered future flights for potential disruptions.
• Claiming Priority: This suggests that members of Skycop Care might receive expedited processing for their claims if a flight is disrupted.
• Airport Lounge Access: A significant perk, offering comfort and facilities during long delays or layovers. This could be a must for frequent travelers.
• Additional Benefits: The website also mentions “premium assistance” and coverage for “unexpected travel expenses,” though further details would be needed to understand the scope of these benefits fully. This service appears to be a subscription-based offering for ongoing travel protection.

Fast Payout Option

Skycop offers a “Fast Payout” service for eligible claims.

• Expedited Compensation: If a flight is deemed eligible, Skycop commits to transferring compensation within 2 working days. This significantly reduces the waiting time compared to standard claims, which can take months.
• Eligibility Criteria: The website does not explicitly detail the criteria for “fast reimbursement.” It’s likely for straightforward cases where airline liability is clear and immediate, minimizing the need for lengthy negotiations or legal action. This could be a significant advantage for passengers who need quick access to funds.

Refer a Friend Program

Skycop incentivizes its users to spread the word through a referral program.

• Monetary Reward: Users can earn up to €75 for each successful referral.
• No Limits: The program explicitly states, “There are no limits,” suggesting that users can refer multiple friends and accumulate significant rewards. This strategy helps Skycop grow its client base organically while rewarding loyal customers.

Comprehensive Airline and Airport Coverage

Skycop demonstrates broad coverage by listing numerous airlines and airports with which they have experience or against which they have successfully pursued claims.

• Airlines: The list includes major global carriers like Air Canada, British Airways, Delta Airlines, Emirates, Lufthansa, Qatar Airways, Ryanair, Turkish Airlines, and United Airlines, as well as many smaller regional airlines. This wide range indicates their capability to handle claims across diverse networks.
• Airports: Similarly, they list major international hubs such as Amsterdam Schiphol, Barcelona, Charles de Gaulle Paris, Dublin, Frankfurt, London Heathrow, and Madrid, suggesting familiarity with common disruption points.
• Track Record: The phrase “Successful Cases Against These Airlines and Others” emphasizes their proven ability to secure compensation, building trust and credibility.

Multilingual Support

Skycop’s website is available in a multitude of languages, reflecting its international client base and commitment to accessibility.

• Global Reach: Offering support in languages ranging from English, French, German, and Spanish to lesser-spoken languages like Lithuanian, Croatian, and Arabic, significantly broadens their appeal and simplifies the process for non-English speakers. This also helps in reaching diverse communities who may not be fully aware of their air passenger rights in English.

Skycop’s Business Model: “No Win, No Fee” Explained

The “no-win, no-fee” model is central to Skycop’s operations and a primary reason for its appeal to passengers. Harvestright.com Reviews

It mitigates financial risk for claimants, making it easier for individuals to pursue compensation without upfront costs.

How it Works

• No Upfront Payment: Passengers do not pay Skycop anything when they submit a claim or throughout the process, regardless of how long it takes or how much effort Skycop expends. This is a crucial distinction from traditional legal services where retainers or hourly fees are common.
• Fee Contingent on Success: Skycop only charges a fee if and when they successfully secure compensation from the airline. This aligns their incentives with the passenger’s, as Skycop only earns if the passenger receives money.
• Deduction from Compensation: The fee is a percentage of the compensation amount awarded by the airline. The website advises checking their “price list and Terms and Conditions” for the exact percentage. This ensures transparency in their fee structure.
• Covers All Costs: Importantly, Skycop states they cover “all compensation recovery costs.” This includes legal fees, court costs, and any administrative expenses incurred during the claim process. If the case goes to court and is unsuccessful, the passenger is not liable for these costs.

Benefits of the “No Win, No Fee” Model

• Risk-Free for Passengers: The most significant benefit is the elimination of financial risk. Passengers can pursue their rights without fear of incurring legal bills for an unsuccessful claim. This democratizes access to justice for air passengers.
• Increased Accessibility: It makes claiming compensation accessible to a wider audience, including those who might not have the financial means to hire a lawyer or who are hesitant to pursue a claim due to potential costs.
• Motivation for Skycop: This model strongly incentivizes Skycop to only take on claims they believe have a high chance of success. They invest their resources knowing that their remuneration is directly tied to a positive outcome for the client.
• Simplifies Decision-Making: For passengers, the decision to use Skycop becomes much simpler: if they have a valid claim, there’s no financial downside to letting Skycop handle it.

Considerations for Passengers

While highly beneficial, passengers should always be aware of the fee percentage.

• Percentage of Compensation: Understanding what percentage Skycop will deduct is essential. While the upfront risk is zero, the final payout will be less than the gross compensation amount. For instance, if a €600 claim is successful and Skycop’s fee is 25%, the passenger would receive €450.
• Transparency: Skycop explicitly directs users to their price list and terms, indicating a commitment to transparency regarding their fees, which is commendable.

Overall, the “no-win, no-fee” model is a powerful offering that removes a major barrier for passengers seeking to enforce their rights, making Skycop an attractive option for many.

Addressing Common Passenger Concerns and FAQs

Skycop’s FAQ section on its homepage directly tackles many common questions and concerns that passengers have regarding flight compensation.

This proactive approach helps build trust and clarify the claims process. Vaillant.co.uk Reviews

Q1: What is flight compensation, and who is eligible?

A: Flight compensation is a financial payout you may be entitled to if your flight was significantly disrupted delayed, canceled, or overbooked due to the airline’s fault, and the disruption meets the criteria of specific regulations like EU Regulation EC No. 261/2004, UK261, SHY Passenger Turkey, or ANAC Brazil. You are eligible if the disruption fits these criteria and was within the airline’s control. Skycop reviews your case and manages the process once agreements are signed and documents provided.

Q2: How much does it cost to use Skycop’s services?

A: Skycop operates on a “no-win, no-fee” basis. This means you pay nothing upfront, and if your case is unsuccessful, you owe nothing. If the claim is successful, Skycop deducts its remuneration directly from the compensation paid by the airline. You should refer to Skycop’s price list and Terms and Conditions for specific fee percentages.

Q3: How do I submit a claim with Skycop?

A: To submit a claim, simply fill out the online claim form on Skycop’s website with your flight details. You’ll also need to provide relevant documents, such as your flight booking confirmation or ticket. Skycop’s team then handles the entire process, from verifying eligibility to negotiating with the airline.

Q4: How long do I have to claim compensation for a disrupted flight?

A: The time limit statute of limitations varies by country and regulation. For flights departing from the EU, it typically ranges from 2 to 6 years. For example, in the UK, you have up to 6 years, Germany up to 3 years, France up to 5 years, Spain up to 5 years, Italy up to 2 years, and Portugal up to 3 years. Skycop helps determine if your claim is still valid under the relevant regulations.

Q5: Can I claim compensation for a flight delay of less than three hours?

A: No. To be eligible for compensation under regulations like EU261 or UK261, your flight must arrive at its final destination at least 3 hours later than scheduled. The departure delay does not matter. it’s the arrival time that counts. Ggboost.com Reviews

Q6: Am I entitled to compensation if my flight was canceled due to extraordinary circumstances?

A: In most cases, no. Compensation is generally only applicable if the airline is at fault. Genuine extraordinary circumstances e.g., severe weather events, political instability, air traffic control strikes exempt airlines from paying financial compensation. However, airlines still have a duty of care to offer assistance like meals, accommodation, and rebooking. Skycop carefully reviews each case to ensure airlines don’t falsely claim “extraordinary circumstances.”

Q7: What documents are required to process my compensation claim?

A: To file a claim with Skycop, you should provide your flight booking confirmation or ticket, and if available, your boarding pass. Any notifications or documents from the airline regarding the disruption, and receipts for additional expenses if applicable, such as meals or accommodation during a delay are also helpful. Providing complete information aids in faster processing.

Q8: How long does it take to receive compensation through Skycop?

A: There is no fixed timeline. The process length depends on the airline’s cooperation, the legal complexity of the case, and national regulations. If authorities or courts need to intervene, it can take longer. However, Skycop regularly follows up with airlines to expedite the process and offers a “Fast Payout” option for eligible claims, transferring compensation within 2 working days.

Q9: Can I submit a claim on behalf of someone else?

A: Yes, you can submit a claim for family members, friends, or business colleagues, provided you have their explicit consent and all necessary flight details. For the claim to proceed, other passengers must also sign the Assignment Agreement, ensuring the compensation reaches the rightful passenger.

Q10: Does Skycop handle claims for additional expenses like meals or accommodation?

A: Yes. Under regulations like EU261, UK261, SHY Passenger Turkey, and ANAC Brazil, passengers might be entitled to meals, accommodation, and transport if their flight is significantly delayed or canceled. While Skycop specializes in flight compensation, they may also claim additional expenses, although a minimum claim amount might apply. They can also advise on how to request refunds directly from the airline for such expenses. Realseeds.co.uk Reviews

Q11: Does Skycop help with flight compensation under UK261?

A: Yes. Skycop helps passengers claim compensation under UK261 Regulation, which is the post-Brexit equivalent of EU261. It protects passengers on flights departing from or arriving in the UK with a UK-based airline, with compensation rules similar to EU261.

Q12: Can I claim compensation under Turkey’s SHY Passenger Regulation with Skycop?

A: Yes. Skycop assists passengers in claiming compensation under Turkey’s SHY Passenger Regulation for domestic and international flights departing from Turkey. This regulation provides for financial compensation, alternative transport, and assistance like meals and hotel stays, with specific rules that Skycop helps navigate.

Q13: Does Skycop help with flight compensation under Brazil’s ANAC Resolution 400?

A: Yes. Skycop supports passengers claiming compensation under Brazil’s ANAC Resolution 400, which protects air passenger rights in Brazil. This includes entitlements to meals, hotel accommodation, rebooking, and financial compensation in certain cases, depending on flight duration and airline responsibility.

Q14: Does Skycop help with flight compensation under Canada’s Air Passenger Protection Regulations APPR?

A: Yes. Skycop helps passengers claim compensation under Canada’s APPR, which applies to flights to, from, or within Canada operated by Canadian airlines. Compensation can range from $400–$1,000 CAD for large airlines and $125–$500 CAD for small airlines, along with refunds, rebooking, and assistance for long delays, provided the disruption was within the airline’s control and you were notified less than 14 days in advance.

Q15: What if my flight was delayed due to a technical issue?

A: Yes, if a flight is delayed due to a technical issue with the aircraft, you are typically eligible for compensation, provided the delay meets the minimum duration e.g., 3 hours for EU261/UK261 and it is considered within the airline’s control. Airlines are responsible for the maintenance and airworthiness of their fleet. Name.com Reviews

Q16: What if the airline offered me a voucher instead of cash compensation?

A: If your flight is eligible for cash compensation under regulations like EU261/UK261, you are entitled to receive it in monetary form. While airlines may offer vouchers or travel credit, you are not obligated to accept them. Skycop will pursue the rightful cash compensation on your behalf.

Q17: Can I claim compensation for a flight that happened several years ago?

A: Yes, potentially. As mentioned, the statute of limitations varies by country. For example, in the UK, you can claim for up to 6 years, while in Germany, it’s 3 years. Skycop will assess if your old flight disruption still falls within the eligible time frame for claiming compensation under the applicable regulation.

Q18: What if I already tried claiming with the airline and they denied my claim?

A: You can still submit your claim to Skycop. Airlines often initially deny valid claims. Skycop’s legal experts will review the airline’s denial reasons, gather additional evidence if necessary, and use their expertise to challenge the airline’s decision, including escalating to national enforcement bodies or courts if required.

Q19: What does “duty of care” mean for airlines during a disruption?

A: “Duty of care” means that even if a flight disruption is due to extraordinary circumstances e.g., severe weather and no financial compensation is owed, the airline is still responsible for providing passengers with certain assistance. This typically includes meals and refreshments, access to communication e.g., two free phone calls, emails, and accommodation including transport to and from the hotel if an overnight stay is necessary.

Q20: Does Skycop handle claims for lost, delayed, or damaged baggage?

A: While Skycop’s primary focus is on flight compensation for delays, cancellations, and denied boarding, the website does mention “Delayed Baggage Compensation” as a service under “Know Your Rights.” This indicates they can assist with baggage-related claims, although their main expertise lies in passenger compensation under EC 261/UK261 and similar regulations. Highgrovegardens.com Reviews