Based on looking at the website, NoMissedCalls.co.uk presents itself as a professional and highly flexible pay-as-you-go telephone answering service aimed at businesses of all sizes in the UK.
The platform emphasizes its ability to provide 24/7 coverage, personalized call handling, and significant cost savings compared to hiring in-house staff.
They highlight a clear commitment to capturing every call, ensuring a positive caller experience, and allowing businesses to focus on their core operations without the worry of missed opportunities.
The reviews featured on their site, along with the detailed FAQ section, suggest a service built on transparency, reliability, and a focus on delivering a seamless extension of a business’s communication efforts.
Find detailed reviews on Trustpilot, Reddit, and BBB.org.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
The Promise of Never Missing a Call: A Deep Dive into NoMissedCalls.co.uk
NoMissedCalls.co.uk steps in as a potential solution, offering a comprehensive telephone answering service designed to ensure businesses capture every interaction.
But how does it really stack up, and what are the nuts and bolts of their offering? Let’s break down their claims and features.
Understanding the Core Offering: What is NoMissedCalls.co.uk?
At its heart, NoMissedCalls.co.uk is a virtual receptionist service that handles incoming calls for businesses.
It’s pitched as a cost-effective, flexible alternative to employing in-house staff, particularly appealing to small and medium-sized enterprises SMEs or those needing out-of-hours support.
- Virtual Receptionists: The service employs a team of professional receptionists who answer calls in your business name.
- 24/7 Availability: They boast round-the-clock service, meaning your calls can be answered day or night, weekdays or weekends.
- Pay-As-You-Go Model: This is a key differentiator, offering flexibility without long-term contracts. You only pay for the calls handled.
The Financial Equation: Cost Savings vs. In-House Hiring
One of NoMissedCalls.co.uk’s most compelling arguments revolves around cost efficiency. Ustrademarkventure.com Reviews
They directly compare their service to the expenses associated with hiring a full-time receptionist.
- Average UK Receptionist Salary: According to Glassdoor data cited on their site, the average UK receptionist salary is £22,628 per year. This figure doesn’t even account for additional costs.
- Hidden Costs of Employment: Beyond salary, businesses face significant overheads:
- National Insurance contributions
- Pension contributions
- Benefits e.g., health insurance
- Paid holidays and sick leave
- Training costs
- Office space and equipment
- Coffee breaks and “chit-chat” as they humorously put it
- NoMissedCalls.co.uk Savings Claim: They claim businesses could save up to 90% annually by choosing their service over an in-house hire. This is a bold claim that merits consideration, especially for businesses with fluctuating call volumes.
- Scalability: Unlike an in-house receptionist who can only handle one call at a time, their virtual team can manage multiple simultaneous calls, ensuring no caller waits too long.
Service Packages: Standard vs. Bespoke – Which One Fits?
NoMissedCalls.co.uk offers two distinct packages designed to cater to different business needs, moving away from what they describe as “confusing packages” offered by competitors.
- Standard Package £1.45 / call:
- Ideal for: Basic message taking.
- Features:
- Customizable call greeting & script.
- Ability to obtain up to 5 pieces of information from callers e.g., name, number, brief message.
- Messages sent by email and/or SMS.
- Call transfers.
- Choice of UK dialing codes.
- Minimum spend of 10 calls per month.
- One-time setup fee: £15.
- Best Use Case: Businesses primarily needing a reliable service to capture leads or relay simple messages when they are unavailable.
- Bespoke Package £0.85 / minute:
- Ideal for: More complex call handling.
- Ability to obtain unlimited pieces of information from callers.
- Monthly management fee of £25.
- One-time setup fee: £35.
- Advanced Capabilities: This package is designed for services like:
- Order taking.
- Appointment booking.
- Customer support.
- Detailed query handling.
- Best Use Case: Businesses requiring an integrated, proactive call handling solution that goes beyond simple message relay.
- Ideal for: More complex call handling.
How It Works: The Seamless Integration Process
The website outlines a straightforward, three-step process for getting started, emphasizing speed and ease of setup.
- Sign-Up Online in minutes: Businesses provide basic details and crucially, their specific call answering instructions. This ensures the receptionists know exactly how to represent the business.
- Receive Welcome Email: A dedicated unique phone number is provided. Businesses can either divert their existing calls to this number or advertise it directly as their main contact.
- NoMissedCalls Answers: When calls come in, the receptionists see the company name and instructions on their screen, allowing them to answer professionally and handle calls as requested. Notifications are sent via email and/or SMS.
- Call Divert Options: They clarify options for existing numbers, including diverting when busy, unanswered, or all the time. They also mention the possibility of porting an existing number.
- Instruction Changes: The service allows clients to change their call handling instructions via phone, email, or a client area, offering flexibility.
The Human Touch: “Real People, Real Conversations”
NoMissedCalls.co.uk places significant emphasis on the quality of its virtual receptionists, asserting that they are “meticulously chosen for their exceptional skills, unwavering work ethic, and proactive attitude.”
- Professionalism: The goal is to ensure every caller has a positive experience, reflecting well on the client’s business.
- Seamless Extension: They aim to act as a seamless extension of the client’s business, making it feel as if the receptionists are physically in the office.
- No Sub-Contracting: Unlike some competitors, NoMissedCalls.co.uk states they do not sub-contract any of their call handling, implying direct control over quality and training.
Billing and Transparency: A Closer Look at the Financials
Understanding the billing procedure is crucial for any pay-as-you-go service. Zipwp.com Reviews
NoMissedCalls.co.uk attempts to be transparent about its financial model.
- Initial Payment: The setup fee for either package is paid upfront by credit/debit card.
- Monthly Invoicing: Invoices are sent around the 1st of every month for calls taken in the previous month.
- Payment Methods: Payment is due upon receipt, primarily via Direct Debit or Credit/Debit Card.
- 24/7 Supplement: While their core service operates 24/7, full 24-hour coverage with live answering beyond standard business hours incurs an additional £0.85/day, billed monthly. This is an important detail for businesses needing constant live support.
Customer Testimonials and Reputation: What Clients Are Saying
The website features a series of customer testimonials, which, if authentic, paint a positive picture of the service.
- Flexibility and Cost-Effectiveness: Andy from “The Best Of” highlights the service’s flexibility and cost-effectiveness compared to competitors.
- Professionalism and Message Quality: Richard from “Turtle Homes” initially skeptical, praises the agents’ professionalism and the high standard of emailed messages.
- Reliability for Mobile Businesses: Catherine from “Text Mine” finds the service perfect for businesses often out of the office, citing reliability and affordability.
- Personal Touch and Superior Service: Daniel from “Square Antics” notes the “friendly people” handling calls and claims better service than other providers, including “the dominant one in the market.”
- Confidence in Call Handling: Neil from “Hunter Bevan” appreciates the confidence that calls will be answered by a “friendly ‘real’ person” even when lines are busy.
- Client Impression and Competitive Prices: James from “Connections Counselling” states both he and his clients are impressed with the professional service and competitive pricing.
While testimonials on a company’s own website should always be viewed with a degree of critical assessment, the consistency of themes – professionalism, reliability, cost-effectiveness, and personal touch – suggests a targeted and potentially successful service delivery.
Cancellation Policy and Number Retention: Practical Considerations
NoMissedCalls.co.uk addresses practical concerns regarding cancellation and the fate of the dedicated phone number allocated.
- Cancellation Notice: The service operates on a “simple rolling monthly agreement.” Clients need to provide at least 30 days’ notice prior to renewal via email to cancel. This offers reasonable flexibility without being locked into lengthy contracts.
- Number Retention: If a client cancels, they have the option to rent the allocated phone number from NoMissedCalls.co.uk and have calls routed to another number e.g., their mobile. Call forwarding charges would apply in this scenario. This is a valuable feature, preventing businesses from losing their established contact number.
Frequently Asked Questions
What exactly will NoMissedCalls.co.uk do for my business?
NoMissedCalls.co.uk will answer your calls promptly and professionally in your business name and handle them as instructed by you. Logicmount.co.uk Reviews
They can manage various call types, from simple message taking to complex customer support, aiming to act as a seamless extension of your business.
What is the difference between the Standard and Bespoke packages?
The Standard Package is charged per call £1.45/call and is designed for basic message taking, capturing up to 5 pieces of information.
The Bespoke Package is charged per minute £0.85/minute and is for more advanced call handling like order taking, appointment booking, or detailed customer support, allowing unlimited information capture.
How quickly do NoMissedCalls.co.uk receptionists answer calls?
They aim to answer all incoming calls within 2-3 rings, ensuring minimal wait times for your callers.
What hours do NoMissedCalls.co.uk operate?
Their live receptionists operate 24 hours a day, 7 days a week. Dfyne.com Reviews
You can specify during sign-up if you need standard business hours, extended hours, or full 24/7 coverage with a monthly supplement for the latter.
Will I be given my own dedicated telephone number by NoMissedCalls.co.uk?
Yes, they will allocate you a unique telephone number with your preferred UK dialing code.
You can use this as your main number, divert your existing number to it, or port your existing number to them.
How do I divert my existing phone calls to NoMissedCalls.co.uk?
Most telephone providers offer a “Call Divert” or “Call Forwarding” option, allowing you to redirect calls to another number.
NoMissedCalls.co.uk can assist you with setting this up, with options for diverting calls all the time, when engaged, or when unanswered. Plumbs.co.uk Reviews
How will the NoMissedCalls.co.uk receptionists know what to do with my calls?
When a call comes in, your company name and specific call answering instructions appear on the receptionist’s screen, enabling them to handle calls professionally and according to your preferences.
Can I change the way NoMissedCalls.co.uk handles my calls?
Yes, you can change any aspect of your service by calling or emailing them, or via their Client Area.
Minor changes are free, while major changes like company name may incur an admin fee.
What if I no longer require the service and wish to cancel NoMissedCalls.co.uk?
The service operates on a rolling monthly agreement.
You need to provide at least 30 days’ notice by email prior to your renewal date to cancel your service. Ticketrescue.com Reviews
If I cancel, can I continue to use the phone number NoMissedCalls.co.uk allocated me?
Yes, you can rent the number from them and have calls routed to another number e.g., your mobile or landline. Call forwarding charges will apply based on where the number is pointed.
Is NoMissedCalls.co.uk cheaper than employing an in-house receptionist?
Yes, based on their claims, they state you could save up to 90% annually by choosing NoMissedCalls.co.uk over hiring an in-house receptionist, considering salary, NI, pension, benefits, and other overheads.
Does NoMissedCalls.co.uk sub-contract any of its call handling?
No, according to their website, they do not sub-contract any of their call handling, ensuring direct control over their team and service quality.
What types of businesses benefit most from NoMissedCalls.co.uk?
Businesses of diverse types and sizes can benefit, especially small and medium-sized enterprises SMEs, those with fluctuating call volumes, businesses needing 24/7 coverage, or those seeking to reduce overheads associated with in-house receptionists.
Are there any hidden fees with NoMissedCalls.co.uk?
The website emphasizes “Simple & transparent pricing” and “Pay-Per-Call & Pay-As-You-Go.” The main costs are the setup fee, per-call or per-minute charges, and a monthly management fee for the Bespoke package, plus a supplement for full 24/7 coverage. All.accor.com Reviews
Can NoMissedCalls.co.uk help with appointment setting?
Yes, if you opt for the Bespoke Package, their receptionists can handle more advanced call handling tasks, including appointment booking and customer support.
How do I get started with NoMissedCalls.co.uk?
You can sign up online in minutes by providing your basic details and call answering instructions.
They will then provide you with a dedicated phone number, and you can start diverting calls to them immediately.
What if my business receives a very high volume of calls?
NoMissedCalls.co.uk states their team is “on-demand” and “capable of managing multiple calls simultaneously,” implying they can handle high volumes more effectively than a single in-house receptionist.
How are messages from callers communicated to me?
Messages captured by NoMissedCalls.co.uk receptionists are sent to you by email and/or SMS, as per your preference. Charlieandthelearningfactory.com Reviews
Can I choose my preferred UK dialing code for the dedicated number?
Yes, when you sign up, you have a choice of UK dialing codes for the dedicated phone number they allocate to your business.
What is the minimum commitment for NoMissedCalls.co.uk?
For the Standard Package, there’s a minimum spend of 10 calls per month.
The service operates on a rolling monthly agreement, requiring 30 days’ notice for cancellation.
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