Calor.co.uk Reviews

Based on checking the website, Calor.co.uk presents itself as a comprehensive Liquid Petroleum Gas LPG supplier in the UK, catering to both residential and business needs.

The site highlights its role in providing off-grid energy solutions, emphasizing ease of switching from other fuel types like oil, and offering various services from gas bottle sales to bulk LPG supply and account management.

While the site focuses heavily on the utility and convenience of LPG, a closer look at “Calor.co.uk Reviews” involves delving into the user experience, customer service, delivery reliability, and overall value proposition as perceived by its clientele.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Understanding Calor.co.uk: A Deeper Dive into Their Offerings

Calor.co.uk positions itself as a long-standing and reliable provider of Liquid Petroleum Gas LPG across the United Kingdom.

Their website serves as the primary hub for customers to access information, purchase products, and manage their accounts.

The platform is designed to cater to a broad audience, from homeowners needing gas bottles for heating and cooking to businesses requiring bulk LPG for various operations.

They aim to simplify the process of acquiring and managing off-grid energy, highlighting convenience and customer support as key differentiators.

Who is Calor.co.uk For?

Calor.co.uk primarily serves two main customer segments: Olend.net Reviews

• Residential Customers: Homeowners living off the main gas grid who rely on LPG for heating, cooking, and hot water. This includes those who have recently switched from oil or are looking for a reliable alternative.
• Business Customers: A wide range of businesses, from hospitality venues and agricultural enterprises to industrial operations, that require a consistent supply of LPG for their daily functions.

Core Services and Products Offered

Calor’s offerings are diverse, designed to meet various energy demands:

• Gas Bottle Shop: For smaller, more portable needs, customers can purchase various sizes of gas bottles online, suitable for BBQs, patio heaters, caravans, and some domestic appliances.
• Bulk LPG Supply: For homes and businesses with higher energy demands, Calor provides bulk LPG tanks installed on-site, with options for auto-ordering and on-demand deliveries.
• Appliance Shop: While not the primary focus, the site indicates an “Appliances Shop,” suggesting they may offer or recommend LPG-compatible appliances.
• Switching Services: Dedicated support for customers looking to switch from other fuel sources like oil to LPG, or from other LPG suppliers to Calor.

Navigating the Calor.co.uk Website

The website structure is intuitive, allowing users to:

• Request a Quote: Easily initiate the process for bulk LPG supply or switching.
• Find a Retailer: Locate local Calor stockists for gas bottle exchanges.
• Manage My Account: Existing customers can log in to manage orders, view statements, and update details.
• Access Support: Direct links to contact information, FAQs, and delivery details.

Customer Service and Support: Accessibility and Responsiveness

Calor.co.uk places a significant emphasis on its customer service infrastructure, recognizing that reliable support is crucial for an energy provider.

The website prominently features extended customer service hours, suggesting a commitment to accessibility.

However, the true measure of their support lies in its responsiveness and effectiveness in resolving customer queries and issues. Planmygapyear.com Reviews

Contact Channels and Operating Hours

Calor provides multiple avenues for customers to get in touch:

• Phone Lines: The website states “Our Customer Service phone lines will be open longer hours — 8am to 8pm Monday to Friday and 9am to 1pm Saturdays.” This extended availability is a definite plus for customers who may have questions outside of traditional business hours.
• Online Contact Form: A dedicated “Contact page” likely includes an online form for non-urgent inquiries.
• My Account Portal: Existing customers can manage many aspects of their service directly through their online account, potentially reducing the need for direct contact for routine matters.
• Find a Retailer: For gas bottle-related issues, the ability to find local retailers can offer immediate, in-person assistance.

Perceived Responsiveness

While the availability hours are good, the actual responsiveness depends on factors like:

• Call Wait Times: Even with extended hours, high call volumes can lead to frustrating wait times.
• Email Response Times: How quickly do they respond to online inquiries submitted via forms?
• Issue Resolution: Beyond just responding, how effectively do they resolve issues the first time? This is critical for customer satisfaction.

Self-Service Options and Information Availability

The website itself aims to be a self-service resource:

• “Which gas bottle do I need?”: A helpful guide to assist customers in choosing the correct product.
• “Gas bottle information”: Detailed information about their products.
• “Delivery information”: Clear details on how deliveries are managed.
• FAQ Section: A comprehensive FAQ can significantly reduce the need for customers to contact support for common questions.

Delivery and Logistics: Timeliness and Reliability

For any energy supplier, the timely and reliable delivery of products is paramount.

Calor.co.uk’s operation, particularly concerning bulk LPG and gas bottle deliveries, relies heavily on an efficient logistics network. Mrisoftware.com Reviews

The website highlights their commitment to this aspect, but customer experiences often provide the real insight into their performance.

Delivery Network and Infrastructure

Calor prides itself on having “The UK’s largest off-grid energy delivery network.” This extensive network should theoretically ensure:

• Wide Coverage: Ability to reach even remote rural homes and businesses.
• Efficient Routing: Optimized delivery routes to minimize lead times.
• Robust Fleet: A large fleet of delivery vehicles capable of handling various capacities.
• Local Depots: Proximity to local depots can significantly impact delivery speed and flexibility.

Delivery Options and Expectations

The website mentions “Control the way you order – on demand or auto-ordering.”

• Auto-Ordering Systems: This system aims to prevent customers from running out of gas by automatically scheduling deliveries based on usage patterns. This is a significant convenience feature.
• On-Demand Ordering: For customers who prefer to manage their own supply, the option to order when needed is crucial.
• Delivery Lead Times: While not explicitly detailed on the homepage, customers typically expect clear indications of delivery lead times for both gas bottles and bulk LPG refills. Unforeseen delays can be a major pain point.

Factors Influencing Delivery Performance

Several factors can impact Calor’s ability to deliver on time:

• Weather Conditions: Severe weather can disrupt logistics, especially in rural areas.
• Road Access: Remote locations or difficult access points can pose challenges.
• Seasonal Demand: Peak seasons e.g., winter for heating can strain delivery capacity.
• Vehicle Maintenance: Unexpected breakdowns in the delivery fleet can cause delays.
• Staffing Levels: Adequate numbers of trained delivery drivers are essential.

Customer Experience with Deliveries

When evaluating reviews, customers often focus on: Tripzapp.com Reviews

• Punctuality: Were deliveries made within the promised window?
• Completeness: Was the full order delivered accurately?
• Communication: Were customers informed of any delays or issues proactively?
• Driver Professionalism: The conduct of delivery personnel can significantly impact the overall experience.

Pricing and Value for Money: Cost-Effectiveness of Calor LPG

When considering any energy supplier, pricing is a critical factor.

Calor.co.uk, as a major LPG provider, operates in a market where consumers are increasingly conscious of energy costs.

The website does not directly display pricing for bulk LPG, likely due to variable factors, but it does highlight the benefits of switching and the “Recommend a friend” incentive, which implies value.

Pricing Structure for Bulk LPG

Bulk LPG pricing is typically dynamic and influenced by several factors:

• Global LPG Market Prices: These fluctuate based on supply and demand, crude oil prices, and geopolitical events.
• Volume Consumed: Larger consumption volumes often qualify for better per-unit rates.
• Contract Length: Longer-term contracts might offer price stability or discounts.
• Delivery Frequency: More frequent, smaller deliveries might incur higher logistics costs per unit.
• Location: Delivery costs can vary based on the remoteness or accessibility of the customer’s location.
• Standing Charges/Rental Fees: Some suppliers charge a standing fee for tank rental and maintenance.

Pricing for Gas Bottles

Gas bottle prices are generally more transparent and fixed, though they can vary slightly between different retailers. Examtopics.com Reviews

• Bottle Size: Prices scale with the volume of gas in the bottle e.g., 6kg, 19kg, 47kg.
• Refill vs. New Bottle: Customers typically pay a higher deposit for a new bottle and then a lower price for refills/exchanges.

Value-Added Services and Incentives

Calor attempts to add value beyond just the fuel itself:

• “Recommend a friend” scheme: Offers “up to £75 worth of gas” for both the referrer and the new customer. This is a direct financial incentive that can significantly reduce costs.
• Annual Tank Safety Inspections: Included for bulk LPG customers, this is a crucial safety measure that adds inherent value and peace of mind, potentially saving customers significant costs in the long run.
• Auto-Ordering Systems: While not a direct price reduction, this service helps prevent run-outs, which can lead to costly emergency deliveries or disruptions.

Comparing Calor’s Pricing

Customers often compare Calor’s prices with:

• Other LPG Suppliers: Direct competitors in the UK market.
• Alternative Energy Sources: Such as heating oil, electricity, or solid fuels, particularly for off-grid homes.
• Price Fixes: The website mentions “fix your price for the next year” when switching from oil, which can offer budget predictability, a significant value proposition in volatile energy markets.

Environmental Commitment: Sustainability Initiatives and HVO Fuel

In an era of increasing environmental consciousness, an energy provider’s commitment to sustainability is a growing concern for customers.

Calor.co.uk addresses this directly on its homepage by highlighting its transition to Hydro-treated Vegetable Oil HVO in its fleet.

This move indicates a proactive approach to reducing its carbon footprint and aligning with broader environmental goals. Elyondubai.com Reviews

Introduction of HVO in the Fleet

Calor explicitly states: “We’re pleased to introduce Hydro-treated Vegetable Oil HVO into our fleet.

This innovative fuel significantly reduces carbon emissions while maintaining operational efficiency which reinforces our commitment…”

• What is HVO?: HVO is a renewable diesel alternative derived from vegetable oils, animal fats, or waste cooking oils. It’s a “drop-in” fuel, meaning it can be used in existing diesel engines without modification.
• Environmental Benefits:
  • Significant Carbon Emission Reduction: HVO can reduce greenhouse gas emissions by up to 90% compared to conventional diesel over its lifecycle.
  • Reduced Local Emissions: It also produces fewer nitrogen oxides NOx and particulate matter PM, contributing to better air quality.
  • Sustainable Sourcing: While the sustainability of feedstock sources can be a point of debate for any biofuel, HVO generally has a lower carbon intensity than fossil fuels.

Broader Sustainability Goals

Beyond just the HVO fleet, a company’s overall environmental commitment would typically encompass:

• Efficient Logistics: Optimizing delivery routes to reduce fuel consumption and emissions.
• Waste Management: Responsible disposal and recycling practices within their operations.
• Investment in Renewable Technologies: Exploring or investing in renewable energy sources or technologies that complement LPG.
• Customer Education: Providing information and encouraging customers to use energy more efficiently.
• Future Fuel Development: Research and development into lower-carbon or net-zero energy solutions.

The Role of LPG in a Sustainable Future

While LPG is a fossil fuel, it offers environmental advantages over other traditional off-grid options:

• Lower Carbon Emissions: LPG produces 20% less CO2 than heating oil and 50% less NOx than oil, and virtually no particulate matter.
• Clean Burning: It burns cleanly, producing fewer pollutants than coal or oil.
• Versatility: Its ability to power various applications heating, cooking, vehicles can help reduce reliance on higher-carbon alternatives.

Transparency and Reporting

For customers truly invested in environmental responsibility, details beyond a simple announcement are often sought: Lowcostcruises.co.uk Reviews

• Emission Reduction Targets: Does Calor have specific, measurable targets for reducing its overall operational emissions?
• Annual Sustainability Reports: Do they publish reports detailing their environmental performance and initiatives?
• Certifications: Are they certified by any independent environmental organizations?

Safety Measures and Information: Ensuring Customer Well-being

Safety is paramount when dealing with any flammable gas, and Calor.co.uk makes it clear that it’s a top priority.

The website explicitly mentions “Keeping you safe with annual tank safety inspections” and provides direct links to “Staying Gas Safe – Carbon Monoxide Poisoning” information.

This proactive approach to safety education and maintenance is crucial for building customer trust.

LPG Safety Best Practices

Calor’s safety protocols should encompass:

• Safe Storage: Proper installation and maintenance of bulk LPG tanks and gas bottles are critical. This includes adequate ventilation, clearance from ignition sources, and secure placement.
• Leak Detection: LPG is odorized with a strong smell like rotten eggs to make leaks detectable. Customers should be educated on what to do if they smell gas.
• Appliance Safety: Ensuring that LPG-powered appliances are correctly installed, maintained, and serviced by qualified professionals e.g., Gas Safe registered engineers.
• Carbon Monoxide Awareness: As highlighted on the website, this is a colorless, odorless, and deadly gas. Proper ventilation and regular servicing of appliances are essential. Carbon monoxide detectors are highly recommended for all homes using fuel-burning appliances.

Tank Safety Inspections

The mention of “annual tank safety inspections” is a key safety feature for bulk LPG customers: Virtualmarriage.com Reviews

• Purpose: These inspections identify potential issues with the tank, pipework, and regulators, ensuring they are in good working order and comply with safety standards.
• Compliance: Regular inspections help ensure compliance with industry regulations and maintain the safety of the installation.
• Peace of Mind: Provides reassurance to customers that their LPG supply system is being professionally monitored.

Safety Information and Resources

Calor.co.uk acts as a valuable resource for safety information:

• Carbon Monoxide Information: The direct link to “Staying Gas Safe – Carbon Monoxide Poisoning” is excellent. This resource should cover:
  • Symptoms of carbon monoxide poisoning.
  • Sources of carbon monoxide.
  • Preventative measures e.g., servicing appliances, installing CO alarms.
  • What to do in an emergency.
• General LPG Safety Guides: The website should offer comprehensive guides on:
  • Handling gas bottles safely.
  • What to do in case of a gas leak.
  • Safe use of LPG appliances.
  • Emergency contact numbers.

Customer Education Initiatives

Beyond simply providing information, Calor should also actively educate its customers through:

• Safety Leaflets: Provided with deliveries or new installations.
• Online Articles/Blogs: Regularly updated content on safety topics.
• Email Campaigns: Sending out seasonal safety reminders.
• Training for Staff: Ensuring all customer-facing and delivery staff are well-versed in safety protocols.

Online Account Management: Convenience and User Experience

For a modern utility provider, a robust and user-friendly online account management system is no longer a luxury but a necessity.

Calor.co.uk offers a “My Account” portal, which suggests a commitment to providing customers with self-service options.

The effectiveness of this portal significantly impacts the overall customer experience, reducing reliance on phone support for routine tasks. Rhodestowellness.com Reviews

Features of the Online Account Portal

A well-designed “My Account” section should typically allow customers to:

• View and Pay Bills: Access past invoices, current balances, and make payments securely online.
• Manage Orders: Track the status of current deliveries, view order history, and place new orders especially for gas bottles or bulk LPG top-ups.
• Update Personal Details: Change contact information, delivery addresses, and billing preferences.
• Manage Auto-Ordering: For bulk LPG customers, adjust consumption estimates or delivery schedules for automated refills.
• View Usage Data: Access historical consumption data, which can help customers monitor their energy use and budget more effectively.
• Access Documents: Download statements, contracts, safety certificates, and other relevant documents.
• Communicate with Support: Potentially via a secure messaging system or by logging support tickets.

User Experience UX and Interface UI

The effectiveness of the online portal hinges on its design and functionality:

• Intuitive Navigation: Is it easy for customers to find what they’re looking for?
• Mobile Responsiveness: Can the portal be easily accessed and used on smartphones and tablets?
• Speed and Reliability: Does it load quickly, and is it free from technical glitches?
• Security: Are customer data and payment information protected with robust security measures?
• Clarity of Information: Is the information presented clearly and concisely, without jargon?

Benefits for Customers

A good online account system offers numerous benefits:

• Convenience: Customers can manage their account anytime, anywhere, without needing to call customer service.
• Control: Provides customers with greater control over their energy supply and billing.
• Transparency: Access to billing and usage history promotes transparency.
• Efficiency: Reduces the time and effort required for administrative tasks.

Potential Areas for Improvement

Even good systems can be improved. Common areas for enhancement include:

• Live Chat Integration: Adding a live chat feature for immediate assistance within the portal.
• Personalized Insights: Offering tailored advice based on usage patterns or energy-saving tips.
• Integration with Other Services: Seamless links to other Calor services or third-party energy efficiency tools.
• Proactive Notifications: Sending automated alerts for low tank levels for bulk LPG, upcoming deliveries, or new bills.

Customer Testimonials and Trustpilot Integration: Social Proof and Reputation

Calor.co.uk prominently features a “Hear from our customers Trustpilot LPG Supplier for homes and businesses” section, directly integrating social proof into their homepage. Redtunashirtclub.com Reviews

This move signifies an awareness of the importance of online reviews and a willingness to showcase customer feedback.

Trustpilot is a widely recognized review platform, lending credibility to the testimonials presented.

The Significance of Trustpilot Reviews

• Independent Verification: Trustpilot is an independent third-party platform, which means the reviews are generally perceived as more credible than testimonials directly curated by the company on its own site.
• Transparency: Companies that actively encourage and display Trustpilot reviews are often seen as more transparent, even when feedback is negative.
• Benchmarking: Trustpilot scores and reviews allow potential customers to compare Calor against other LPG suppliers or energy providers.
• Driving Decision-Making: A strong Trustpilot rating can significantly influence a prospective customer’s decision to choose Calor.

Analyzing Customer Testimonials on the Site

While the website links to Trustpilot, it’s worth noting if any specific testimonials are highlighted directly on the homepage. Such testimonials typically:

• Focus on Key Strengths: E.g., “reliable delivery,” “excellent customer service,” “easy to switch.”
• Are Abridged: Often shortened to capture the essence of the positive feedback.
• Feature Positive Language: Designed to reinforce the company’s positive attributes.

What to Look for in Full Trustpilot Reviews

When actually visiting Calor’s Trustpilot page, potential customers should look beyond just the star rating:

• Overall Star Rating: This provides a quick snapshot of general sentiment.
• Number of Reviews: A higher number of reviews indicates a more representative sample.
• Distribution of Ratings: Is it mostly 5-star, or a mix of positive and negative?
• Common Themes: Are there recurring praises e.g., specific helpful staff members, consistent delivery or common complaints e.g., unexpected price increases, long wait times, missed deliveries?
• Company Responses: Does Calor respond to reviews, especially negative ones? This shows a commitment to customer service and resolving issues. A professional, empathetic response to a negative review can sometimes be more impactful than a hundred positive ones.
• Recency of Reviews: Are the reviews current, or are they mostly from several years ago? Recent reviews provide a more accurate picture of current performance.

The Impact of Online Reputation

A strong online reputation, bolstered by positive Trustpilot reviews, can lead to: Openrent.co.uk Reviews

• Increased Customer Acquisition: More people choosing Calor.
• Higher Customer Retention: Satisfied customers are more likely to stay.
• Brand Loyalty: Customers who feel valued and heard are more likely to be loyal.
• Improved Brand Perception: Positive reviews shape how the public views Calor as a company.

Accessibility and Inclusivity: Catering to Diverse Customer Needs

A well-designed website and service should consider the diverse needs of its user base, including those with disabilities or specific access requirements.

While Calor.co.uk’s homepage doesn’t explicitly detail its accessibility features, a truly inclusive approach would integrate these considerations into its design and customer service protocols.

Web Accessibility Standards WCAG

• Visual Impairment: This includes features like proper color contrast, resizable text, keyboard navigation, and compatibility with screen readers. Is the website coded in a way that allows assistive technologies to interpret content correctly?
• Hearing Impairment: If the site uses video content, are captions or transcripts available?
• Cognitive Impairment: Is the language clear and concise? Is the navigation straightforward?
• Motor Impairment: Can the site be fully navigated using a keyboard only, without requiring precise mouse movements?

Customer Service Accessibility

Beyond the website, how does Calor ensure its customer service is accessible?

• Multiple Contact Methods: Offering phone, email, and potentially web chat can cater to different communication preferences.
• Trained Staff: Are customer service representatives trained to assist customers with diverse needs?
• Language Support: While the primary language is English, is there any support for other languages, especially in diverse communities across the UK?
• Alternative Formats: Can important documents e.g., bills, safety information be provided in alternative formats e.g., large print, Braille, audio upon request?

Physical Accessibility for Retailers/Depots

While Calor primarily delivers, customers may visit retailers for gas bottles.

• Retailer Accessibility Information: Does the “Find a retailer” tool provide information on the accessibility of physical locations e.g., wheelchair access, accessible parking?

Inclusive Communication

• Clear and Simple Language: Avoiding jargon and using plain English in all communications.
• Diversity in Imagery: Representing a diverse customer base in marketing materials.
• Feedback Mechanisms: Providing easy ways for customers to provide feedback on accessibility issues they encounter.

Importance of Inclusivity

• Legal Compliance: Adhering to accessibility laws and regulations e.g., Equality Act 2010 in the UK.
• Broader Customer Base: Ensuring the service is usable by as many people as possible.
• Enhanced Reputation: Companies committed to inclusivity are often viewed more positively.
• Improved User Experience for All: Many accessibility features benefit all users, not just those with disabilities.

Frequently Asked Questions

What services does Calor.co.uk offer?

Calor.co.uk offers a comprehensive range of LPG services for both homes and businesses in the UK, including the sale of gas bottles, bulk LPG supply, switching services from other fuel types like oil, and online account management. Uberprints.com Reviews

How do I buy a gas bottle from Calor.co.uk?

Yes, you can buy a gas bottle online directly from the Calor.co.uk website through their “Gas Bottle Shop.” You can also use their “Find a retailer” tool to locate local stockists for collection or exchange.

Can I switch my home energy supply to Calor LPG?

Yes, Calor.co.uk actively encourages and facilitates switching to LPG from other off-grid fuels like heating oil.

They offer guidance and support throughout the switching process.

Does Calor supply LPG for businesses?

Yes, Calor.co.uk is a significant LPG supplier for various businesses across the UK, offering bulk LPG solutions tailored to different operational needs.

What are Calor’s customer service hours?

Calor’s customer service phone lines are open from 8 am to 8 pm, Monday to Friday, and 9 am to 1 pm on Saturdays. Orkin.com Reviews

How can I manage my Calor account online?

Yes, existing Calor customers can manage their accounts through the “My Account” portal on Calor.co.uk, where they can access delivery information, manage orders, and view statements.

What is auto-ordering for bulk LPG?

Auto-ordering is a system offered by Calor for bulk LPG customers where deliveries are automatically scheduled based on estimated usage, aiming to prevent customers from running out of gas.

Does Calor offer tank safety inspections?

Yes, Calor provides annual tank safety inspections for its bulk LPG customers to ensure the safety and proper functioning of their gas storage systems.

What is LPG Liquid Petroleum Gas?

LPG is a colourless gas made up of hydrogen and carbon atoms, which evaporates easily.

It is stored in gas bottles and bulk tanks and used as an energy source for heating, cooking, and various industrial applications. Dailyburn.com Reviews

How does Calor address sustainability?

Calor is committed to sustainability and has introduced Hydro-treated Vegetable Oil HVO into its delivery fleet to significantly reduce carbon emissions.

They also highlight LPG’s lower carbon footprint compared to other traditional off-grid fuels.

Is it easy to switch from oil to Calor LPG?

Yes, Calor states that “Switching is simple” and encourages customers to get in touch for assistance, including options to fix prices for the next year.

Can I recommend a friend to Calor and get a reward?

Yes, Calor has a “Recommend a friend” scheme where both the referrer and the new customer who switches to bulk LPG can receive up to £75 worth of gas credits on their Calor Accounts.

Where can I find tips and advice from Calor?

Calor.co.uk features a section for “Tips, Advice, and News Articles” covering topics such as sustainability initiatives and gas safety. Oemgminer.com Reviews

What is Carbon Monoxide poisoning, and how does Calor help prevent it?

Carbon Monoxide is a deadly, odorless gas.

Calor.co.uk provides information on “Staying Gas Safe – Carbon Monoxide Poisoning” to educate customers on safety measures and prevention.

Does Calor deliver to rural homes?

Yes, Calor specializes in providing off-grid energy solutions and states they are “the best LPG supplier for you and your rural home,” leveraging the UK’s largest off-grid energy delivery network.

How can I get a quote for bulk LPG supply?

You can request a quote directly from the Calor.co.uk website using the “Request a quote” option prominently displayed on their homepage.

What payment options does Calor.co.uk accept?

While not explicitly detailed on the homepage, online payment options typically include major credit/debit cards, and direct debit for bulk accounts.

Does Calor sell LPG-compatible appliances?

The website has an “Appliances Shop” link, suggesting they either sell or recommend LPG-compatible appliances, though the main focus is on gas supply.

How does Calor ensure its customers are safe?

Calor ensures customer safety through annual tank safety inspections for bulk LPG users and by providing extensive information and resources on gas safety, including carbon monoxide awareness.

Where can I read customer reviews for Calor?

Calor.co.uk links directly to their Trustpilot page, encouraging prospective customers to “Hear from our customers Trustpilot LPG Supplier for homes and businesses” to view independent reviews.