Helpalert24.co.uk Reviews

Based on looking at the website, Helpalert24.co.uk appears to be a legitimate service offering personal alarm systems for elderly individuals, focusing on providing peace of mind and maintaining independence.

They emphasize 24/7 monitoring, direct communication through devices, and a system for contacting family or emergency services quickly.

The platform highlights features like shower-proof devices, automatic fall detection, and a UK-based control room, aiming to offer reliable support for users.

Helpalert24.co.uk presents itself as a compassionate and professional service, particularly for older adults and their families seeking assurance in daily life.

Their offerings include a range of devices such as GPS watches, pendants, and home lifeline units, designed to cater to different needs and lifestyles, whether at home or on the go.

The company also promotes a customer-centric approach, aiming to build personal connections with users and ensuring prompt assistance when needed, which aligns with their stated mission of prioritizing people over profits.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Helpalert24.co.uk’s Core Offerings

Helpalert24.co.uk positions itself as a vital service for independent living, especially for the elderly.

They’ve honed in on the critical need for immediate assistance in emergencies, which, let’s be real, is a massive relief for both the users and their families.

Their core offering revolves around a suite of personal alarm devices linked to a 24-hour control room. This isn’t just a simple button.

It’s a comprehensive system designed to ensure help is always just a press away.

Range of Devices and Their Functionality

The website clearly outlines three main device types, each tailored to different user needs: Linenfields.co.uk Reviews

• GPS Watch: This is for the active individual. It’s discreet, worn on the wrist, and offers GPS tracking, which is a must for those who are out and about. Imagine the peace of mind knowing you can locate your loved one if they press the button while on a walk or at the shops. It also allows for two-way conversation directly through the watch, making communication seamless. The battery life is stated as 24 hours, which means daily charging is a must, much like a smartphone.
• GPS Pendant: Similar to the watch in its on-the-go capabilities, the pendant is worn around the neck. It provides the same GPS tracking and two-way communication. The website indicates a battery life of 2-3 days, offering a bit more flexibility between charges compared to the watch. This might be a preferred option for those who find a watch uncomfortable or simply prefer a pendant style.
• Home Lifeline: This device is designed for use primarily within the home and garden, with a specified alarm range of 200m. It’s a fixed unit, typically placed in a central location within the home. While it doesn’t offer GPS tracking, it still provides the crucial two-way communication through its base unit. This is ideal for those who spend most of their time at home and want a reliable safety net without the need for mobile portability.

The crucial takeaway here is that all these devices are shower-proof, a smart design choice given that a significant number of falls occur in bathrooms. This foresight in design significantly enhances user safety.

The 24/7 Monitoring and Response System

This is where Helpalert24.co.uk really shines. Their promise of 24-hour, 7-day-a-week, 365-day-a-year monitoring is the backbone of their service. When an SOS button is pressed:

1. Immediate Connection: The device swiftly connects to their UK-based control room.
2. Two-Way Conversation: Operators talk directly through the device, ascertaining the situation and ensuring the user’s safety. This direct communication is invaluable, especially in high-stress situations.
3. Prioritised Response: The operators first attempt to contact pre-listed friends, family, or neighbours. This is a pragmatic approach, leveraging existing support networks.
4. Emergency Dispatch: If initial contacts are unavailable or in the event of a critical emergency, they promptly dispatch emergency services. This multi-tiered response ensures that help arrives efficiently, tailored to the specific needs of the situation.

It’s worth noting the human element here.

The website proudly states their control room is UK-based, staffed by “professional but compassionate” individuals.

This emphasis on empathy and understanding can make a significant difference for users who might be feeling vulnerable or distressed during an incident. Bookbeat.se Reviews

Pricing Structures and Value Proposition

Navigating pricing can sometimes feel like trying to solve a Rubik’s Cube blindfolded, but Helpalert24.co.uk aims to keep it straightforward.

They offer both monthly and annual billing options, with incentives for committing to a longer term.

This flexibility is a thoughtful touch, catering to different financial preferences.

Monthly vs. Annual Billing Benefits

The website highlights a clear advantage for annual billing: “3 months FREE* – No Annual contracts – Cancel anytime.” This essentially translates to a discounted rate over the year, making it a more economical choice for long-term users. For instance, if a monthly cost is £22.66 for the Home Lifeline, paying annually could save you roughly £67.98 over 12 months. This is a solid incentive for those who are confident in the service.

• Monthly Cost Example Home Lifeline: £22.66/month
• Annual Cost Example Home Lifeline: Effectively £16.99/month when paid annually before VAT and without fall detection. This is where the “3 months free” comes into play, spreading the annual cost over 12 months for a lower monthly equivalent.

It’s important to remember that these prices are excluding VAT and without fall detection, which is an optional add-on that would incur additional costs. Transparency on these aspects is crucial for consumers to make informed decisions. Oneroyal.com Reviews

Setup Fees and Additional Costs

There is a setup fee of £49.99 for all devices GPS Watch, GPS Pendant, Home Lifeline. This is a one-time charge, likely covering administrative costs and device provisioning. While some might prefer no setup fees, this is fairly standard in subscription-based services that include hardware.

It’s critical to be aware of the optional fall detection feature. While the website states prices “from” a certain amount, it clarifies that these base prices do not include this advanced functionality. This means if automatic fall detection is a priority, the total cost will be higher than the advertised “from” price. Potential customers should factor this in when budgeting and comparing services.

Money-Back Guarantee and Trial Period

Helpalert24.co.uk offers a 60-day money-back guarantee. This is a significant confidence booster for potential customers. It allows users to try the service for two months with minimal risk. If it’s not the right fit, they can return the device for a full refund, excluding the one-time setup fee. This generous trial period demonstrates a commitment to customer satisfaction and gives families ample time to assess the system’s effectiveness and suitability for their specific needs.

Furthermore, they also mention a “completely free trial with no upfront payment” in their “Why choose an alarm from HelpAlert?” section. This seems to be distinct from the 60-day money-back guarantee, potentially offering a shorter, initial risk-free assessment before even committing to the setup fee. Clarifying the exact terms of this “free trial” versus the 60-day guarantee would be beneficial for prospective users.

Key Features and Technological Advantages

When it comes to personal alarms, it’s not just about pressing a button. Brandrep.com Reviews

The underlying technology and thoughtful features can make a world of difference in real-life scenarios.

Helpalert24.co.uk integrates several critical functionalities that enhance both safety and user experience.

Automatic Fall Detection Explained

This feature is a standout, especially for elderly individuals prone to falls.

While it’s an optional add-on, its potential impact is immense.

• How it Works: Devices equipped with this technology use advanced sensors to detect sudden, significant impacts that might indicate a fall. If a fall is detected, the device automatically connects to the control room, even if the user is unable to press the SOS button manually.
• Importance: This is crucial for situations where a person might be unconscious, disoriented, or injured and unable to activate the alarm themselves. According to the NHS, around one in three adults over 65 who live at home will have at least one fall a year. The automatic fall detection directly addresses this significant risk, potentially saving lives by initiating a rapid response.
• Caveats: It’s vital to note Helpalert24.co.uk’s disclaimer: “fall detection is not guaranteed to detect all falls.” Factors like how and where the device is worn can affect accuracy. Users are always advised to press the emergency button if they are able. This transparency is good practice, managing expectations while still highlighting the feature’s value as an additional safety layer.

GPS Tracking for On-the-Go Devices

For the GPS Watch and GPS Pendant, the inclusion of GPS tracking is a must for active seniors. Amikoandfriends.com Reviews

• Enhanced Safety Outside the Home: This feature allows the control room to pinpoint the user’s exact location during an emergency, whether they are in their garden, at a local park, or out shopping. This is particularly reassuring for families, knowing that even if a loved one becomes disoriented or falls in an unfamiliar location, help can still be dispatched accurately.
• Peace of Mind for Families: For family members, the ability to locate a loved one quickly in an emergency is invaluable. It reduces anxiety and ensures that support can be directed to the right place without delay. This feature is a key differentiator from traditional home-based lifeline services.

Shower-Proof Design

This might seem like a small detail, but it’s incredibly significant.

As mentioned earlier, bathrooms are high-risk areas for falls due to slippery surfaces.

• Risk Mitigation: By making all their alarms “specifically designed to be shower-proof,” Helpalert24.co.uk directly addresses a common and dangerous scenario. This means users don’t have to remove their device when showering or bathing, ensuring continuous protection when they are most vulnerable.
• Continuous Protection: This feature ensures that the device is always accessible and functional, eliminating the need to take it off and put it back on, which could lead to it being forgotten or misplaced when needed most.

Battery Life Considerations

While these are advanced pieces of tech, understanding battery life is essential for consistent use.

• GPS Watch: 24 hours. This means daily charging is non-negotiable. Users need to integrate charging into their routine, perhaps overnight, to ensure continuous operation during the day.
• GPS Pendant: 2-3 days. This offers a bit more leeway, allowing for less frequent charging, which can be convenient.
• Home Lifeline Wrist Strap Alarm: 2 years. This is remarkable for a fixed unit, suggesting a very low power consumption for its specific function, likely because it communicates with a base unit rather than directly with a mobile network.

For the on-the-go devices, consistent charging is paramount.

It’s like owning a smartphone – you wouldn’t expect it to last a week without a charge. Goldfue.com Reviews

Educating users on charging routines is key to maximizing the effectiveness of these devices.

The Human Element: UK-Based Control Room and Personal Touch

In an age of automated responses and outsourced services, Helpalert24.co.uk places a strong emphasis on the human connection, particularly through its UK-based control room.

This is a critical factor for many users, as it influences the quality of interaction during moments of vulnerability.

Professionalism and Compassion

The website explicitly states, “We know how important it is to have a professional but compassionate person at the other end of the phone, we’re proud to have a UK based control room.” This isn’t just marketing fluff.

It speaks to a deliberate choice to prioritize empathy and understanding. Xd-design.com Reviews

• Clear Communication: A UK-based team often means operators with native English proficiency and familiarity with local nuances, which can be vital for clear and efficient communication during an emergency. Misunderstandings due to language barriers or unfamiliarity with UK geography could be detrimental.
• Empathetic Support: The testimonials and company ethos suggest that calls aren’t just transactional. They aim for a personal approach, treating “each customer like family.” This can range from handling serious medical emergencies to providing reassurance and even light-hearted conversation, creating a more supportive and less clinical experience for users. This emphasis on building connections goes beyond just a service, it fosters trust and reduces anxiety.

Speed of Response

The efficiency of the control room is paramount.

While specific response times aren’t quantified with hard data, the website implies prompt action: “Your device will quickly connect to the control room,” and “We’ll promptly dispatch emergency services.”

• Training: A professional control room implies rigorous training for operators in handling various types of emergencies, from falls to medical incidents, and knowing when to escalate to emergency services versus contacting family.
• Coordination: The ability to seamlessly coordinate with local emergency services ambulance, police, fire and personal contacts family, friends, neighbours is a complex logistical task that requires a well-trained and organized team.

Accessibility and Contact

Helpalert24.co.uk makes it relatively easy to get in touch. They provide:

• Phone Number: 01273 055049 Monday to Friday, 8am–6pm
• Email: [email protected]
• Physical Address: Maritime House, Basin Road North, Brighton, East Sussex, BN41 1WR This adds a layer of transparency and legitimacy, showing they have a physical presence.

This multi-channel approach for communication is good practice, offering flexibility for inquiries, support, or emergency contact.

It shows that they are reachable and prepared to engage with their customers directly. Delhivery.com Reviews

Customer Experience and Support

The true test of any service lies in its customer experience and how effectively it supports its users.

Helpalert24.co.uk seems to be highly attuned to this, aiming for a supportive and hassle-free journey from initial inquiry to ongoing service.

Ease of Ordering and Setup

The process for acquiring a device and setting up the service is broken down into simple steps:

1. Choose a Device: Users select from the GPS Watch, GPS Pendant, or Home Lifeline, based on their needs.
2. Monthly or Yearly Billing: As discussed, they offer both options with incentives for annual payment.
3. Add Emergency Contacts: After payment, an email is sent to complete an Emergency Contact Form, crucial for providing medical history and contact details for responders. This proactive step ensures all necessary information is on hand during an emergency.
4. Device is Delivered: The website promises “fast delivery” and states devices are “ready to go out of the box so no installation needed.” This plug-and-play simplicity is a huge benefit, especially for elderly users or those who aren’t tech-savvy. The lack of complex installation reduces barriers to adoption.

This streamlined process indicates an understanding of their target demographic, many of whom might prefer straightforward solutions.

After-Sales Support and Resources

Beyond the initial setup, continuous support is vital. Feelgoodcontacts.ie Reviews

Helpalert24.co.uk seems to offer various avenues for assistance:

• Help with Your Device: This likely covers technical queries, troubleshooting, and guidance on device usage.
• Billing Questions: Essential for resolving any payment or subscription-related issues.
• Update Your Details: Allows users to keep their emergency contacts and medical information current, which is critical for effective response.
• FAQs: Dedicated FAQ sections for both Pendant/Watch and Home Lifeline, indicating a proactive approach to addressing common questions. This self-service option is efficient for users seeking quick answers.
• Request a Brochure: For those who prefer physical literature or more detailed information offline, this is a thoughtful addition.
• Direct Contact: Reinforces their phone and email support.

The availability of a blog and podcast further suggests a commitment to providing information and engaging with their community, although the content of these wasn’t explicitly provided.

Testimonials and Recognition

Social proof is powerful.

Helpalert24.co.uk features testimonials from satisfied customers, providing real-world examples of how their service has made a difference.

• “My friend recommended HelpAlert after it saved her life.” Jane, Leicester: This directly highlights the life-saving potential of the service.
• “I was so IMPRESSED with everything about HelpAlert and the service has been faultless so far.” Simon, Portsmouth: A positive endorsement from a family member, emphasizing reliability.
• Video Testimonial from Sharon Brinkley: A more personal touch, allowing potential customers to hear a story directly.

The mention of being “approved by Which?” and their “impressive careline service is recognised by hospitals across the country” adds significant credibility. Which? is a well-respected consumer champion in the UK, and hospital recognition suggests a professional standard of care that medical professionals trust. This external validation can be a strong deciding factor for prospective customers. Venus.com Reviews

Regulatory Compliance and Trust Signals

In any service that deals with personal safety and sensitive information, trust and regulatory compliance are paramount.

Helpalert24.co.uk provides several indicators that suggest they operate within established frameworks and prioritize consumer confidence.

Company Registration and Contact Information

Transparency regarding company details is a fundamental trust signal.

• Registered Company: Helpalert Limited 2025 is registered in England and Wales under company registration number: 15012982. This allows anyone to verify their legal existence through Companies House, a government register.
• VAT Registration: They provide a VAT registration number: 448250882. This indicates they are a legitimate business operating within the UK tax system.
• Company Address: Maritime House, Basin Road North, Brighton, East Sussex, BN41 1WR. A verifiable physical address adds to their credibility, showing they are not just a virtual entity.
• Contact Information: Clear phone and email details are readily available, further reinforcing their transparency and accessibility.

These details are crucial for building trust, especially in a sector where vulnerable individuals are the primary customers.

Terms & Conditions and Privacy Policy

Comprehensive legal documents are essential for any online service, detailing the rights and responsibilities of both the company and the customer. Cuddlespetstore.com Reviews

• Privacy Policy: This outlines how Helpalert24.co.uk collects, uses, stores, and protects personal data. Given the sensitive nature of the information they handle medical history, emergency contacts, location data, a robust and transparent privacy policy is non-negotiable. It should adhere to UK data protection regulations, such as the GDPR.
• Terms & Conditions: This document governs the contractual relationship between Helpalert24.co.uk and its users. It would cover aspects such as service agreements, billing terms, refund policies, disclaimers e.g., regarding fall detection accuracy, network coverage, and dispute resolution.

While the content of these policies wasn’t provided, their presence on the website’s footer is a standard and necessary practice, indicating a commitment to legal and ethical operation.

Disclaimers and Limitations

Responsible service providers are upfront about the limitations of their technology.

Helpalert24.co.uk includes several important disclaimers:

• Fall Detection: “Fall detection is not guaranteed to detect all falls.” This is a critical point. While advanced, no technology is infallible. They correctly advise users to press the emergency button if able. This manages expectations and prevents false reliance.
• Network Coverage: “Helpalert devices that use a SIM card rely on an active mobile network connection… In areas where no mobile signal is available, the device will be unable to place an alarm call… HelpAlert Limited is not responsible for any service disruptions caused by mobile network availability or coverage limitations.” This is a significant disclaimer for on-the-go devices. Users need to understand that the service’s functionality is dependent on mobile network availability, similar to a mobile phone. This highlights the importance of checking network coverage in areas where the device will primarily be used.

These disclaimers, while seemingly cautionary, actually enhance trust by demonstrating transparency and avoiding over-promising.

Which? Approval

The prominent mention of “approved by Which?” is a strong external validation. Which? is an independent consumer organization in the UK renowned for its unbiased product and service reviews. Their approval suggests that Helpalert24.co.uk has met certain quality and reliability standards set by a trusted consumer watchdog. This endorsement can significantly influence potential customers’ decisions. Prosoundeurope.com Reviews

Considerations for Potential Users

While Helpalert24.co.uk presents a compelling service, it’s always wise to approach any significant commitment with a few key considerations in mind.

For those exploring personal alarm systems, asking the right questions can ensure the best fit.

Network Coverage in Specific Areas

As highlighted in their disclaimers, the on-the-go devices GPS Watch and GPS Pendant rely on mobile network coverage.

This isn’t a flaw in Helpalert’s service but a fundamental aspect of how these devices operate.

• Actionable Step: Before committing, potential users should verify mobile network signal strength in their primary locations – at home, in their garden, and in frequently visited areas like local shops, parks, or community centres.
• How to Check: Most mobile network providers have online coverage checkers where you can input a postcode to see signal strength. If the area has patchy coverage, the “on-the-go” features might not be as reliable as desired. For very remote areas, or those with known “not-spots,” a home-based lifeline might be a more consistent option.

This pragmatic check ensures the chosen device will function optimally where it’s needed most. Tp-link.com Reviews

Understanding the Cost Beyond the “From” Price

The initial pricing presented, such as “from £16.99/month,” is often the base rate.

It’s crucial for consumers to dig deeper into the total cost of ownership.

• VAT Exemption: The website mentions “Can I claim VAT exemption?”. Many personal alarm services for the elderly are VAT exempt if the user has a long-term illness or disability. This can significantly reduce the cost. Users should investigate if they qualify for this.
• Fall Detection Add-on: As previously discussed, automatic fall detection is an additional cost. If this feature is desired, customers need to factor it into their budget.
• Setup Fee: The one-time £49.99 setup fee should be included in the overall financial planning.
• Annual vs. Monthly: While annual billing offers savings, it requires a larger upfront payment. Customers should choose the payment frequency that best suits their financial situation.

A clear breakdown of all potential costs, including any optional extras, helps avoid surprises and ensures transparency.

Assessing the Need for Automatic Fall Detection

While an incredible feature, automatic fall detection isn’t a one-size-fits-all necessity.

• User Mobility and Health: For individuals who are highly mobile and have a lower risk of unassisted falls, the manual SOS button might suffice. However, for those with balance issues, osteoporosis, or conditions that might lead to unconsciousness e.g., certain heart conditions, epilepsy, automatic fall detection becomes a much more critical feature.
• “Additional Safety Feature”: Helpalert24.co.uk correctly frames it as an “additional safety feature, not a substitute for manually activating an alarm.” This perspective is key. It’s a valuable layer of protection, but users should always be encouraged to press the button if they can.

Families should assess the user’s specific health profile and lifestyle to determine if the added cost of fall detection is a worthwhile investment for their peace of mind and the user’s safety. Hayter.co.uk Reviews

Alternatives and Ethical Considerations

While Helpalert24.co.uk offers a valuable service, it’s always prudent to consider alternatives and ensure that decisions align with ethical and personal values.

For those seeking personal safety solutions, the market offers various options, and understanding them helps in making an informed choice.

Exploring Other Personal Alarm Providers

The personal alarm market in the UK is competitive, with several reputable providers offering similar services.

Before settling on one, it’s beneficial to compare:

• Features: Do other providers offer different types of devices e.g., smart home integration, voice-activated alarms, specific medical alert capabilities?
• Pricing Models: Are there providers with lower setup fees, different subscription tiers, or more flexible contract terms? Some might offer bundled services or discounts for long-term commitments.
• Customer Reviews and Reputation: Beyond the testimonials on a company’s own site, seeking independent reviews on platforms like Trustpilot, Google Reviews, or consumer forums can provide a broader perspective on customer satisfaction and service reliability.
• Control Room Location and Accreditation: While Helpalert24.co.uk emphasizes a UK-based control room and Which? approval, verifying similar accreditations or quality standards e.g., TSA Quality Standards Framework for Technology Enabled Care for other providers can offer additional assurance.
• Integration with Existing Care Plans: For individuals with complex health needs, how well a personal alarm system integrates with existing care plans, emergency contacts, and healthcare providers can be a crucial factor.

A thorough comparison allows families to weigh features, costs, and service quality to find the best fit for their unique circumstances. Ashadegreener.co.uk Reviews

Focus on Preventive Measures

While personal alarms are excellent for emergency response, focusing on preventative measures can significantly reduce the risk of incidents in the first place.

This aligns with a holistic approach to well-being.

• Home Safety Assessments: Many local councils or charities offer free home safety checks for the elderly. These assessments can identify fall hazards e.g., loose rugs, poor lighting, cluttered pathways and recommend modifications.
• Regular Exercise and Mobility: Encouraging gentle exercises like walking, tai chi, or seated exercises can improve balance, strength, and flexibility, thereby reducing the risk of falls. Consulting a healthcare professional for suitable exercise routines is advisable.
• Nutrition and Hydration: Proper nutrition and hydration are fundamental for maintaining energy levels, muscle strength, and cognitive function, all of which contribute to overall stability and well-being.
• Medication Review: Regular reviews of medications with a doctor or pharmacist can help identify side effects e.g., dizziness, drowsiness that might increase fall risk.
• Assistive Devices: Utilizing appropriate assistive devices like walking sticks, frames, or grab rails in bathrooms can provide crucial support and stability.

By prioritizing these preventative strategies alongside a personal alarm, families can create a safer and more supportive environment for their loved ones.

The alarm then acts as a vital safety net, rather than the sole line of defense.

Conclusion

Helpalert24.co.uk appears to be a robust and reliable service for personal alarms, particularly for the elderly in the UK. Their emphasis on 24/7 UK-based monitoring, a range of devices GPS watch, pendant, home lifeline, automatic fall detection optional, and shower-proof designs addresses key concerns for independent living. The 60-day money-back guarantee and positive testimonials, coupled with Which? approval, build significant trust.

However, potential users should be diligent in understanding the full cost implications VAT, fall detection add-on, setup fee and the reliance on mobile network coverage for on-the-go devices. While the service provides an invaluable safety net, it’s always beneficial to also implement preventative home safety measures and maintain overall health. Helpalert24.co.uk stands as a credible option for those seeking peace of mind and enhanced safety for themselves or their loved ones.

Frequently Asked Questions

What is Helpalert24.co.uk?

Helpalert24.co.uk is a UK-based service that provides personal alarm systems for elderly individuals, designed to offer peace of mind and support independent living by connecting users to a 24-hour control room in case of an emergency.

What types of personal alarms does Helpalert24.co.uk offer?

Helpalert24.co.uk offers three main types of personal alarms: a GPS Watch, a GPS Pendant both for on-the-go use, and a Home Lifeline unit for fixed-location use within the home and garden.

How does the Helpalert24.co.uk system work in an emergency?

When the SOS button is pressed on a Helpalert24.co.uk device, it connects to their UK-based 24-hour control room.

Operators then speak directly through the device, assess the situation, and contact pre-listed friends, family, or neighbours, or dispatch emergency services if needed.

Is Helpalert24.co.uk approved by Which?

Yes, Helpalert24.co.uk states that their service is approved by Which?, a reputable independent consumer organization in the UK.

Are Helpalert24.co.uk devices waterproof?

Yes, all Helpalert24.co.uk alarms are specifically designed to be shower-proof, as bathrooms are common locations for falls.

Does Helpalert24.co.uk offer automatic fall detection?

Yes, Helpalert24.co.uk offers automatic fall detection as an optional feature on some of its devices.

It’s important to note that this feature is not guaranteed to detect all falls.

What is the battery life of Helpalert24.co.uk devices?

The GPS Watch has a battery life of 24 hours, the GPS Pendant lasts 2-3 days, and the Home Lifeline wrist strap alarm can last up to 2 years.

Is there a money-back guarantee with Helpalert24.co.uk?

Yes, Helpalert24.co.uk offers a 60-day money-back guarantee.

If you’re not satisfied, you can return the device within 60 days for a full refund, excluding the one-time setup fee.

What are the costs associated with Helpalert24.co.uk?

Helpalert24.co.uk charges a one-time setup fee of £49.99 for all devices.

Monthly and annual subscription costs vary depending on the device and whether optional features like fall detection are included. Prices are excluding VAT.

Can I get VAT exemption for Helpalert24.co.uk services?

Yes, the website indicates that you may be able to claim VAT exemption.

Eligibility typically depends on whether the user has a long-term illness or disability, and this should be investigated by potential customers.

Is the Helpalert24.co.uk control room based in the UK?

Yes, Helpalert24.co.uk proudly states that its control room is UK-based, staffed by professional and compassionate operators.

How do I add emergency contacts to my Helpalert24.co.uk account?

After payment for your service, you will receive an email to complete an Emergency Contact Form, where you can provide details like medical history and emergency contacts.

Do I need to install the Helpalert24.co.uk device myself?

No, Helpalert24.co.uk devices are described as “ready to go out of the box,” meaning no installation is needed, offering quick access to their support.

What happens if there’s no mobile signal with Helpalert24.co.uk on-the-go devices?

Helpalert24.co.uk states that devices relying on a SIM card require an active mobile network connection.

If there is no mobile signal, the device will be unable to place an alarm call, connect to the control room, or transmit location data.

How long does delivery of Helpalert24.co.uk devices take?

The website promises “fast delivery” for all their devices.

Can I cancel my Helpalert24.co.uk subscription anytime?

Yes, Helpalert24.co.uk states “No Annual contracts – Cancel anytime” for their annual billing option, suggesting flexibility in subscriptions.

What is the alarm range for the Home Lifeline device?

The Home Lifeline device works within a fixed location only, with an alarm range of 200 meters.

Does the GPS Watch or Pendant allow two-way conversation?

Yes, both the GPS Watch and GPS Pendant allow for a two-way conversation directly through the device, enabling communication with the control room operators.

How can I contact Helpalert24.co.uk for support or inquiries?

You can contact Helpalert24.co.uk by phone at 01273 055049 Monday to Friday, 8am–6pm or via email at [email protected].

Does Helpalert24.co.uk offer a free trial?

Yes, Helpalert24.co.uk mentions offering a “completely free trial with no upfront payment” in addition to their 60-day money-back guarantee.

It’s advisable to clarify the terms of this specific free trial.

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