Trustelectricheating.co.uk Reviews

Based on looking at the website, Trustelectricheating.co.uk appears to be a well-established and highly-regarded provider of electric heating solutions in the UK, specializing in their patented NEOS electric radiators.

The site highlights numerous industry awards, a strong commitment to energy efficiency, and a significant emphasis on British manufacturing.

This review will delve into the various aspects presented on their website, from their product offerings and safety standards to customer service claims and unique selling propositions, providing a comprehensive overview for anyone considering their heating solutions.

The company positions itself as a premium, innovative choice in the electric heating market, moving beyond conventional comparisons to offer a distinct and superior product.

They stress their family-run business ethos, transparent pricing, and a lengthy 25-year guarantee, aiming to build trust and confidence with potential customers.

Through detailed descriptions of the NEOS radiator’s technology and benefits, alongside testimonials and a clear call to action for free consultations, Trustelectricheating.co.uk strives to convey a message of reliability, efficiency, and customer satisfaction, making a strong case for their unique approach to home heating.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

The NEOS Radiator: A Deep Dive into Innovation and Efficiency

Trustelectricheating.co.uk centers its entire product line around the NEOS electric radiator, presenting it as a revolutionary solution in home heating.

They claim it’s a significant leap forward from traditional electric heaters, promising superior performance and reduced energy consumption.

This section will explore the core aspects of the NEOS radiator as detailed on their website.

Patented Technology and Natural Stone Core

The website proudly highlights the NEOS radiator’s patented energy-efficient technology and its natural stone core. This combination is touted as the secret behind its efficiency.

• How it Works: The natural stone core is designed to heat up quickly and then gradually release stored heat, maintaining comfort even after the initial heating phase. This “stored heat” concept suggests a more consistent and less energy-intensive heating process compared to systems that constantly draw power to maintain temperature.
• Energy Efficiency Claims: The site states that the NEOS radiator is designed to be “energy efficient” and helps customers stay warm “without the high heating bills!” While specific energy savings figures are not immediately visible on the homepage, the emphasis is clearly on long-term cost reduction. It’s an interesting approach, focusing on the material science behind the heating rather than just the wattage.

Made in Britain: Quality and Local Manufacturing

A significant selling point for Trustelectricheating.co.uk is the “Made in Britain” claim for their NEOS radiator. This speaks to several potential benefits for the consumer. Langandstone.co.uk Reviews

• Quality Assurance: Manufacturing locally often implies stricter quality control and adherence to higher standards, which can translate to a more reliable and durable product. The website notes that “All of the components of our products are bought & manufactured in Britain… except for the soapstone, a lack of volcanoes in the UK makes this difficult.” This level of transparency about sourcing is commendable.
• Economic Impact: For many consumers, supporting British manufacturing is a conscious choice, contributing to local economies and jobs. This can be a strong draw for those who prioritize ethical sourcing and national pride.
• Reduced Supply Chain Issues: Local production can potentially lead to more agile supply chains, meaning quicker availability and easier access to spare parts if needed, though this isn’t explicitly stated, it’s an inherent benefit.

Design and Customization: Beyond Functionality

The NEOS radiator isn’t just about heat.

Trustelectricheating.co.uk also emphasizes its aesthetic appeal and customizability.

• Thousands of Colors and Styles: The website states, “the NEOS comes in thousands of colours, 3 styles and is MODULAR – which means you can change your radiator by replacing the front, top and side panels only!” This level of personalization is quite unique for a heating appliance.
• Modular Design: The modularity is a practical feature, allowing homeowners to update the look of their radiators without replacing the entire unit. This could be appealing for those who enjoy interior design or want the flexibility to change their home’s aesthetic in the future. It’s a smart move that tackles the often-ignored visual aspect of heating.

Awards and Accreditations: Building Trust Through Recognition

Trustelectricheating.co.uk heavily leverages its numerous awards and accreditations to establish credibility and trust with potential customers.

This strategy aims to demonstrate that their claims of efficiency and quality are externally validated.

A Multitude of Recognitions

The website proudly displays a section dedicated to their awards, underscoring their “UK’s Most Awarded Electric Heating Company” claim. Some of the notable awards listed include: Unicornglobal.co.uk Reviews

• Most Innovative Domestic Electric Heating Provider: This award specifically highlights their commitment to pushing the boundaries of heating technology, directly supporting their claims about the NEOS radiator’s patented efficiency.
• Heating Product Manufacturer of the Year: This broad recognition suggests excellence across their manufacturing processes and product line, not just a single innovative feature.
• Best Domestic Electric Heating Solutions Provider: This points to their overall service and comprehensive solutions for residential customers, indicating a strong understanding of household heating needs.
• Commercial Heating Product of the Year – Highly Commended: While their primary focus is domestic, this recognition shows their product’s versatility and performance in more demanding commercial environments.

Safety and Quality Certifications

Beyond awards, Trustelectricheating.co.uk also highlights crucial safety and quality certifications, which are paramount for any heating appliance.

• CE and BEAB Approved – Highest Level of Safety: These are critical certifications in Europe and the UK, respectively, indicating that the products meet stringent safety, health, and environmental protection requirements. For a heating appliance, such approvals are non-negotiable for consumer safety and peace of mind.
• Which? Trusted Trader: This endorsement from a reputable consumer organization like Which? adds a significant layer of trust. It suggests that the company has undergone a rigorous assessment process and meets high standards for customer service and trading practices.
• Research Team AT the University of Huddersfield: This collaboration with an academic institution for research further emphasizes their commitment to scientific rigor and innovation in product development, lending a strong, empirical backing to their claims.

Customer-Centric Approach: Guarantees, Support, and Transparency

Trustelectricheating.co.uk places a strong emphasis on its customer-centric approach, positioning itself as a reliable and trustworthy partner for heating solutions.

They back their products with robust guarantees and highlight their commitment to customer care.

The 25-Year Guarantee: A Benchmark for Confidence

One of the most compelling aspects of Trustelectricheating.co.uk’s offering is their 25-year guarantee.

• Lengthy Coverage: The website explicitly states, “All our heaters come with a 25 year guarantee… 2.5x longer than our competitors.” This is an exceptionally long guarantee for a heating appliance, demonstrating significant confidence in the durability and longevity of the NEOS radiator.
• Peace of Mind: For the consumer, a guarantee of this duration offers substantial peace of mind, suggesting that the company stands firmly behind its product and is prepared to address any issues that might arise over a very long period. It reduces the perceived risk of investing in a new heating system.

Transparent Pricing and Family Business Values

The company emphasizes transparency and its family business roots as key differentiators. Pero-online.co.uk Reviews

• “One rate card for everyone”: This claim implies a straightforward and equitable pricing policy, avoiding complex or fluctuating pricing structures that can often cause consumer frustration. It suggests a commitment to fairness and simplicity in their dealings.
• Family Business Ethos: The website proudly states, “Trust is an independent family business, we value our reputation and customer care over everything else.” This narrative can resonate with consumers who prefer to support smaller, values-driven companies over large corporations. It suggests a personal touch and a genuine concern for customer satisfaction.

Accessible Support and Consultation

Trustelectricheating.co.uk makes it easy for potential customers to engage with them, offering various channels for support and information.

• Free Consultation: The prominent call to action for a “FREE Consultation” suggests a no-pressure approach to sales, allowing customers to discuss their needs before committing. This can be particularly helpful for those who are new to electric heating or have complex requirements.
• Direct Contact Information: The phone number 0800 5999 109 is clearly displayed, providing an immediate point of contact. The online form for booking a consultation is also straightforward, requiring basic contact information.
• UK-Wide Coverage: Despite being based in Leeds, the website specifies that they “cover the entire UK even the Shetlands!”, ensuring accessibility for a wide range of customers regardless of their location.

Beyond Radiators: Integrated Home Energy Solutions

While the NEOS electric radiator is clearly the flagship product, Trustelectricheating.co.uk’s website also hints at a broader vision for home energy solutions, suggesting they can help customers move towards greater energy independence.

This is a crucial area for future-proofing homes and reducing reliance on traditional energy sources.

Diversifying into Renewable Technologies

The website prominently displays several other products alongside the NEOS Electric Radiator:

• Mixergy Immersion Cylinder: Mixergy cylinders are known for their smart hot water storage solutions, often integrating with renewable energy sources. Their inclusion suggests Trustelectricheating.co.uk is looking at the entire home energy picture, not just space heating. Mixergy tanks can heat only the water needed, reducing energy waste, which aligns with the overall efficiency narrative.
• VSL Solar Panels: The offering of solar panels indicates a move towards renewable energy generation. Solar PV systems allow homeowners to generate their own electricity, reducing reliance on the grid and potentially lowering electricity bills. This is a significant step towards energy self-sufficiency.
• Sunsynk Battery: Battery storage systems like the Sunsynk battery are crucial for maximizing the benefits of solar panels. They allow generated solar electricity to be stored and used later, for instance, during the evening or when solar generation is low. This enhances energy independence and can further reduce electricity costs.

The “Off-Grid” Vision: A Holistic Approach

The phrase “going off grid should be black & white…” accompanied by the array of products, suggests a holistic approach to home energy. This isn’t just about heating. it’s about creating a more self-sufficient and sustainable energy ecosystem within the home. Localprintpros.co.uk Reviews

• Energy Independence: By combining efficient electric heating with solar generation and battery storage, Trustelectricheating.co.uk is empowering homeowners to reduce their carbon footprint and gain more control over their energy consumption. This can be a compelling proposition for environmentally conscious consumers and those looking to mitigate rising energy costs.
• Reduced Reliance on Grid: While true “off-grid” living can be complex, these integrated solutions certainly move homeowners in that direction by reducing their reliance on the national grid for electricity and hot water. This creates resilience and potentially greater financial savings over the long term.

Trust and Reputation: What the Website Conveys

Trustelectricheating.co.uk places a strong emphasis on establishing trust and highlighting its reputation.

This is done through various elements on the website, from testimonials to explicit statements about their values.

Testimonials and Customer Feedback

The website includes a section titled “Here’s what people really think about our Radiators…” and provides a link to “Testimonials.” While specific testimonials aren’t visible on the homepage, the presence of this section indicates their awareness of the importance of social proof.

• Value of Testimonials: Genuine customer testimonials are powerful tools for building trust. They provide real-world experiences and can significantly influence a potential customer’s decision. Encouraging potential buyers to review these testimonials is a smart way to address any skepticism.
• Which? Trusted Trader Endorsement: As mentioned earlier, the “Which? Trusted Trader” badge is a significant endorsement. Which? is known for its independent, unbiased reviews and consumer advocacy, so their approval signifies a high standard of service and reliability.

Company Values and Differentiators

Trustelectricheating.co.uk explicitly outlines several reasons why customers should choose them, reinforcing their commitment to trust and customer satisfaction.

• “Trust is an independent family business, we value our reputation and customer care over everything else.” This statement directly addresses the core of their brand name and highlights their dedication to customer well-being. It positions them as a company that prioritizes long-term relationships over short-term gains.
• “We want you to be able to TRUST us and our Electric Heating!” This direct appeal to trust reiterates their core message and goal. It suggests a personal commitment to ensuring customer satisfaction and confidence in their products.
• Comparison to “Oranges and Apples”: Their unique comparison, “You don’t compare ORANGES and APPLES… We feel the same at Trust! Our NEOS heating system cannot be compared to other electric heaters on the market!” is a bold statement that positions them as a premium, differentiated product. It aims to elevate the NEOS above conventional electric heating options, reinforcing its unique benefits.

Addressing Common Concerns: Energy Efficiency and Cost

When it comes to electric heating, two of the most common concerns for consumers are energy efficiency and operating costs. Evologyparking.com Reviews

Trustelectricheating.co.uk directly addresses these through their product design and marketing.

Tackling High Heating Bills Head-On

The website’s tagline, “designed to keep you warm without the high heating bills!”, directly addresses a primary concern many consumers have about electric heating.

Electric heating can often be perceived as more expensive to run than gas, so this claim is crucial.

• Natural Stone Core and Gradual Heat Release: As discussed earlier, the mechanism of the NEOS radiator – quick heating followed by gradual heat release from the natural stone core – is presented as the key to its energy efficiency. The idea is that once the room reaches the desired temperature, the radiator doesn’t need to constantly draw high power to maintain it, leading to reduced energy consumption. This is a clever approach to energy management.
• Optimum Temperature Maintenance: The description of the NEOS as a “reliable heating system that will allow you to maintain the optimum temperature in every room, all year long, in the most efficient way possible” further emphasizes comfort alongside efficiency. Consistent temperature without constant power draw is a significant benefit.

Long-Term Savings and Investment

While the initial purchase cost of an advanced electric heating system like the NEOS might be higher than some basic alternatives, the website subtly hints at long-term savings.

• Reduced Running Costs: The promise of “without the high heating bills” directly translates to potential savings on energy consumption over the lifespan of the radiator.
• 25-Year Guarantee: The exceptionally long guarantee implies a product built to last, reducing the likelihood of replacement costs or significant repair expenses for a quarter of a century. This positions the NEOS as a long-term investment rather than a short-term purchase.
• Integration with Renewables: The inclusion of solar panels and battery storage Mixergy Immersion Cylinder and Sunsynk Battery further supports the idea of long-term cost reduction by allowing homeowners to generate and store their own electricity, significantly offsetting grid dependency and associated costs. This holistic approach offers substantial financial benefits over time, making the initial investment in a complete system potentially very attractive.

News and Resources: Staying Informed and Engaged

Beyond product information and company claims, Trustelectricheating.co.uk also provides a “Latest News” section, which can be a valuable resource for potential customers and existing clients alike. Roamwildproducts.co.uk Reviews

Educational Content and Industry Insights

The news section appears to offer articles related to heating solutions and energy efficiency.

• “Energy Efficient Office Heating: Smarter Systems, Happier Staff”: This article title indicates that the company provides insights and solutions not just for domestic heating but also for commercial applications. Such content can be informative for businesses considering their heating options.
• Problem-Solution Approach: The article description, “Office heating is one of those things you only notice when it’s not working. Too cold at 9am, too hot by 3pm, windows cracked open while the radiators blast away. It’s the comfort-killer no one… read more,” demonstrates an understanding of common heating problems and suggests that Trustelectricheating.co.uk offers practical solutions.
• Staying Current: A regularly updated news section signals that the company is active in its field, aware of industry trends, and committed to sharing valuable information with its audience. This can enhance its perception as an expert in electric heating.

Demonstrating Expertise and Thought Leadership

By publishing informative content, Trustelectricheating.co.uk can establish itself as a thought leader in the electric heating space.

• Providing Value Beyond Sales: Offering free, insightful content builds goodwill and trust with visitors, even if they aren’t ready to purchase immediately. It positions the company as a helpful resource rather than just a sales-focused entity.
• SEO Benefits: A well-maintained news or blog section also has significant SEO benefits, attracting organic traffic from users searching for information related to heating, energy efficiency, and related topics. This can broaden their reach and bring more potential customers to their site.

Final Considerations and Call to Action

Trustelectricheating.co.uk concludes its website experience with clear calls to action, ensuring that interested visitors know the next steps to take.

They also provide essential legal and contact information, reinforcing transparency.

Clear Paths to Engagement

Throughout the website, there are consistent calls to action to encourage engagement: Educationalappstore.com Reviews

• “Get a quick quote”: For those ready to explore pricing immediately.
• “Book a FREE Consultation”: For individuals who prefer a personalized discussion of their heating requirements before committing. This is a very common and effective lead generation strategy, as it lowers the barrier to entry for potential customers.
• “Pick my radiator”: This suggests an interactive tool or guidance to help customers select the right NEOS radiator for their needs, simplifying the decision-making process.

Essential Legal and Contact Information

At the footer of the website, Trustelectricheating.co.uk provides crucial legal and contact details, demonstrating transparency and compliance.

• Company Registration Details: “Company Reg 09019006 Registered in England and Wales, Vat No 187607667” provides official identification, which is important for legitimacy and customer confidence.
• Physical Address: “Unit 12, Elmfield Business Park, Lotherton Way, Garforth, LS25 2JY” gives a tangible location for the business, reinforcing its physical presence.
• Legal Policies: Links to “FAQs | Testimonials | Terms & Conditions | Privacy Policy | Cookies Policy | Update your cookies preferences” are essential for consumer protection and data privacy compliance. These links provide detailed information on how the company operates, handles data, and interacts with customers.
• Discounts for Key Workers: The mention of “Discounts for NHS workers, care homes and veterans” is a commendable gesture, showing corporate social responsibility and appreciation for essential service providers. This can foster a positive brand image and attract a specific demographic of customers.

Website Design and User Experience

While not explicitly stated on the site, the overall design and user experience of Trustelectricheating.co.uk are critical to its effectiveness.

• Clean and Professional Layout: The website appears to have a clean, modern, and professional layout, making it easy to navigate and find information.
• Clear Messaging: The site’s messaging is clear, concise, and focused on the benefits of their products, avoiding jargon where possible. This makes it accessible to a broad audience, regardless of their technical knowledge.

Frequently Asked Questions

What is Trustelectricheating.co.uk?

Trustelectricheating.co.uk is the official website for Trust Electric Heating, a UK-based company specializing in the manufacture and supply of award-winning, patented electric heating solutions, primarily their NEOS electric radiators.

What is the main product offered by Trustelectricheating.co.uk?

The main product offered is the NEOS Electric Radiator, which features a natural stone core and patented energy-efficient technology designed to provide warmth without high heating bills.

Is the NEOS Electric Radiator made in the UK?

Yes, the NEOS Electric Radiator is “Made in Britain,” with all components manufactured in Britain, except for the soapstone, which is sourced from elsewhere due to geological limitations in the UK. Inkedjoy.com Reviews

What kind of guarantee does Trustelectricheating.co.uk offer?

Trustelectricheating.co.uk offers a 25-year guarantee on all their electric heaters, which they state is 2.5 times longer than their competitors.

What makes the NEOS Radiator energy efficient?

The NEOS Radiator’s energy efficiency stems from its natural stone core and patented technology, which allows it to heat up quickly and then gradually release stored heat, maintaining comfort while consuming less energy.

Has Trust Electric Heating won any awards?

Yes, Trust Electric Heating highlights numerous awards on their website, including “Most Innovative Domestic Electric Heating Provider,” “Heating Product Manufacturer of the Year,” and “Best Domestic Electric Heating Solutions Provider.”

Is Trust Electric Heating a Which? Trusted Trader?

Yes, Trust Electric Heating is listed as a “Which? Trusted Trader,” indicating that they meet the high standards for customer service and trading practices set by Which?.

Do they offer solutions beyond just radiators?

Yes, in addition to the NEOS Electric Radiator, Trustelectricheating.co.uk also mentions offering Mixergy Immersion Cylinders, VSL Solar Panels, and Sunsynk Batteries, suggesting a move towards integrated home energy solutions. Pandasecurity.com Reviews

Can I customize the NEOS Electric Radiator?

Yes, the NEOS Electric Radiator is highly customizable, coming in “thousands of colours, 3 styles and is MODULAR,” allowing users to change the front, top, and side panels.

Does Trust Electric Heating cover the entire UK?

Yes, Trust Electric Heating states that they “cover the entire UK even the Shetlands!”, ensuring their services are available nationwide.

How can I get a quote from Trustelectricheating.co.uk?

You can get a quick quote or book a free, no-obligation consultation by filling out a form on their website or calling their freephone number.

Is Trust Electric Heating a family business?

Yes, the website emphasizes that Trust Electric Heating is an “independent family business” that values its reputation and customer care.

Are the NEOS Radiators CE and BEAB approved?

Yes, the NEOS Radiators are “CE and BEAB approved,” indicating they meet high levels of safety standards required for electrical products in Europe and the UK. Yumihome.co.uk Reviews

Do they offer discounts for specific groups?

Yes, Trust Electric Heating offers discounts for NHS workers, care homes, and veterans.

Where is Trust Electric Heating based?

Trust Electric Heating is based in Leeds, UK, with their address listed as Unit 12, Elmfield Business Park, Lotherton Way, Garforth, LS25 2JY.

How do their prices compare to competitors?

The website states they have “one rate card for everyone” and that their NEOS heating system “cannot be compared to other electric heaters on the market,” implying a unique value proposition rather than direct price competition.

Can I find testimonials on their website?

Yes, the website mentions a “Testimonials” section where you can find what customers think about their radiators.

Does Trust Electric Heating collaborate with academic institutions?

Yes, the website mentions having a “Research Team AT the University of Huddersfield,” indicating a collaboration for product development and innovation. Retro-pia.com Reviews

What kind of information is available in their “Latest News” section?

The “Latest News” section features articles related to heating solutions and energy efficiency, such as “Energy Efficient Office Heating: Smarter Systems, Happier Staff.”

How can I contact Trust Electric Heating directly?

You can contact them by calling 0800 5999 109 or by filling out the consultation request form on their website.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Trustelectricheating.co.uk Reviews Latest Discussions & Reviews: