Softwaresolutionswigan.co.uk Reviews

Based on looking at the website Softwaresolutionswigan.co.uk, it presents itself as a dedicated IT repair center and retailer of new and refurbished computer systems located in Wigan, Greater Manchester.

They emphasize their commitment to professional service, high-quality work, and customer satisfaction, highlighting certifications like Microsoft Registered Refurbisher though noting changes to this program as of 2020, ICO registration, and PCI DSS compliance for data protection.

The site details a wide range of repair services for laptops, desktops, TVs, game consoles, and tablets, alongside sales of pre-owned and new hardware.

The online presence suggests a business focused on practical, no-nonsense IT solutions for the local community.

They pride themselves on being honest, reliable, and offering fast repairs with robust customer support and after-sales service.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Softwaresolutionswigan.co.uk Reviews Latest Discussions & Reviews:

Their long-standing presence since 2012, transitioning to a limited company in 2014, indicates a stable operation with a track record.

For anyone in the Wigan area seeking reliable computer repair or a refurbished system, Softwaresolutionswigan.co.uk aims to be a go-to option, providing essential services for common tech issues.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Softwaresolutionswigan.co.uk Review & First Look

When you first land on Softwaresolutionswigan.co.uk, you get a clear sense of a local business dedicated to IT repair and sales. It’s not flashy, which, for a service-oriented company, can actually be a plus. It immediately tells you what they do: repair, sell new, and refurbish IT equipment. The navigation is straightforward, with clear contact information readily visible.

Initial Impressions on Usability and Design

The website’s design is functional rather than aesthetically groundbreaking.

It prioritizes information accessibility over intricate graphics or animations.

This stripped-down approach means you can quickly find what you’re looking for, whether it’s their contact number, address, or a list of services.

For a local service provider, this directness is often more effective than an overly complex site. Unison.org.uk Reviews

• Clean Layout: The content is presented in a clean, readable format.
• Essential Information Upfront: Phone numbers, email, and physical address are easy to spot.
• No Unnecessary Clutter: The focus is clearly on their services.

Key Information Presented Prominently

The site does an excellent job of highlighting its core offerings and credentials right from the start.

You quickly learn they are a repair center for laptops, desktops, TVs, and more, and they sell both new and refurbished systems.

More importantly, they state their commitment to quality and professionalism, which is crucial for building trust.

• Service List: A clear list of repair services, from screen replacements to graphic issues, is provided.
• Product Offerings: New and refurbished laptops and PCs are mentioned.
• Business Credentials: Microsoft Registered Refurbisher with an important update about its status, ICO, and PCI DSS certifications are proudly displayed, aiming to instill confidence in data handling.

Softwaresolutionswigan.co.uk Features

Softwaresolutionswigan.co.uk isn’t just about fixing a broken screen.

It’s about providing a comprehensive suite of IT solutions for both individual users and possibly small businesses in the Wigan area. Eazyfares.com Reviews

Their features revolve around repair expertise, product sales, and customer-centric services.

Comprehensive Repair Services

One of their strongest features is the breadth of their repair capabilities. They don’t just specialize in one type of device.

They tackle a wide array of common IT and electrical equipment issues.

This positions them as a versatile hub for tech problems.

• Laptop & Desktop Repairs:
  • Replacement screens
  • Replacement DC sockets
  • Keyboard fittings
  • General replacement parts
  • CPU fan clean outs
  • Graphics issues
• Other Electrical Equipment:
  • Games consoles
  • Televisions
  • iPad screen replacement including iPad Mini
  • Tablets
• Diagnostic Services: While not explicitly listed as a separate item, the nature of repairs implies a diagnostic process to identify the root cause of issues. This is fundamental to effective repair.

Sales of New and Refurbished Systems

Beyond repairs, they serve as a local outlet for computer hardware. Tekoforlife.co.uk Reviews

This dual offering means customers can both get their existing tech fixed or upgrade to a new or pre-owned system.

• New Systems: These are ordered directly from suppliers and come with a 12-month manufacturer’s warranty, providing peace of mind for new purchases.
• Refurbished Systems: A core part of their business, these come with a 90-day warranty from Software Solutions Wigan themselves. They also mention continued support even after this period, which is a nice touch. They are a Third Party Refurbisher for Microsoft, ensuring legitimate Windows licenses.

Customer-Centric Support and Guarantees

The website emphasizes aspects that directly benefit the customer, showing a focus on convenience and trustworthiness.

Their claim of being “honest and reliable” isn’t just marketing fluff. it’s backed by specific promises.

• Free Pick Up and Drop Off Service: For local customers, this is a significant convenience factor, saving time and hassle for those unable to transport their equipment.
• After-Sales Support: They explicitly state they help customers even after the 90-day warranty period for refurbished items, indicating a commitment to long-term customer relationships.
• Data Protection: Their registration with the ICO Information Commissioners Office and PCI DSS certification are critical for customers concerned about their sensitive data during repairs or transactions. In an age where data breaches are common, this is a strong reassuring point. According to a 2023 IBM report, the average cost of a data breach globally was $4.45 million, underscoring the importance of these certifications.
• Experience: With operations since November 2012 and becoming a limited company in July 2014, they boast over a decade of experience in the IT field, translating into a wealth of practical knowledge for diverse technical issues.

Softwaresolutionswigan.co.uk Pros & Cons

Like any service provider, Software Solutions Wigan has its strengths and areas where customers might have differing expectations.

Understanding these can help potential clients make an informed decision. Tuxedoride.com Reviews

Key Advantages for Customers

Their model as a local, dedicated IT service center offers several clear benefits, especially for those in the Wigan area.

• Local, Accessible Service: Being a physical shop in Wigan means easy access for dropping off and picking up equipment. This is a significant advantage over remote support or mail-in services, especially for urgent issues.
• Comprehensive IT Solutions: From repairing various devices to selling new and refurbished systems, they provide a one-stop shop for many IT needs. This convenience streamlines the process for customers who might otherwise need to visit multiple vendors.
• Experienced Technicians: With a founding date in 2012, the business has accumulated over a decade of experience. This longevity suggests a deep understanding of common and complex IT issues, leading to more efficient and accurate repairs.
• After-Sales Support & Warranty: The 90-day warranty on refurbished items, coupled with the promise of continued support post-warranty, demonstrates a genuine commitment to customer satisfaction. New items carry a standard 12-month manufacturer’s warranty.
• Convenience of Free Local Pick-Up/Drop-Off: This service eliminates a common barrier for customers who might struggle with transporting bulky or multiple devices, adding significant value for local residents.

Potential Considerations

While the benefits are clear, there are a few points where the service might not align with every customer’s preference or where alternatives might offer a different experience.

• Limited Online Presence for Detailed Product Browsing/E-commerce: The website is primarily informational. While they sell new and refurbished items, there isn’t an extensive online catalog or e-commerce functionality to browse specific models or compare prices easily. This means customers likely need to contact them directly or visit the shop for detailed product inquiries.
• Geographical Limitation: The free pick-up/drop-off service is local, meaning customers outside the immediate Wigan area might not benefit from this convenience. Their physical location also means they primarily serve the local community, unlike national online repair services.
• Update on Microsoft Refurbisher Program: While transparent about it, the website mentions that the Microsoft Registered Refurbisher program was axed in October 2020. They clarify their status as a Third Party Refurbisher TPR and their continued ability to license refurbished items, which is good. However, a clearer, more prominent explanation of what “TPR” status entails for the average customer could be beneficial to fully alleviate any potential confusion regarding licensing legitimacy.
• No Explicit Pricing on Website: While common for repair services due to varying issue complexity, the absence of even a general price guide for common services might mean customers need to call for every inquiry, which can be an extra step.

Softwaresolutionswigan.co.uk Alternatives

For those seeking IT repair or computer sales, there are various alternatives depending on location, specific needs, and budget.

It’s always wise to explore different options to find the best fit.

Local Independent IT Shops

Many towns have independent computer repair shops that offer personalized service, similar to Software Solutions Wigan. Msicertified.com Reviews

• Pros: Often provide tailored solutions, competitive pricing, and direct communication with technicians. They can be good for unique or older hardware issues.
• Cons: Quality can vary, and they might have limited inventory for sales.
• Example: Search “computer repair near me” on Google Maps to find local businesses in your area. Look for shops with strong local reviews and a clear list of services.

National Retailers with IT Services

Large electronics retailers often have in-store IT support or repair services, which can be convenient for those already shopping there.

• Pros: Standardized pricing, wider availability of parts, and often offer warranties on repairs. Good for common issues on popular models.
• Cons: Can be more expensive than independent shops, service might feel less personalized, and wait times can be longer.
• Examples: Best Buy’s Geek Squad in the US, Currys PC World in the UK.

Manufacturer’s Official Repair Services

For devices still under warranty, going directly to the manufacturer is often the best course of action.

• Pros: Guarantees official parts, maintains warranty validity, and technicians are specifically trained on their own products.
• Cons: Can be slow, potentially more expensive out of warranty, and often requires shipping the device.
• Examples: Apple Stores and Authorized Service Providers, Dell Support, HP Support.

Online Repair Services

Some companies offer mail-in repair services for those who prefer not to visit a physical location.

• Pros: Convenient for those without local options, can specialize in specific device types, and often offer competitive pricing.
• Cons: Requires shipping, potential for longer turnaround times, and less direct interaction.
• Examples: Companies like iFixit provide parts and guides for DIY, while others offer mail-in repair.

Investing in Halal Alternatives

For those looking to purchase new equipment, consider focusing on ethical and responsible purchasing habits.

• Budgeting and Saving: Instead of relying on interest-based credit cards or loans to finance a new computer, consider saving up for the purchase. This avoids the burden of interest riba and promotes financial discipline.
• Refurbished from Reputable Sources: Purchasing refurbished items, like those offered by Software Solutions Wigan, can be a good option as it’s often more economical and environmentally friendly. Ensure the seller is transparent about the refurbishment process and provides a warranty.
• Buying for Necessity, Not Extravagance: Purchase equipment based on your actual needs rather than keeping up with trends or for mere show. Focus on durable, reliable devices that serve your purpose for work, education, or essential communication.
• Support Local, Ethical Businesses: Prioritize businesses that demonstrate honest practices, fair pricing, and good customer service, rather than those engaged in deceptive marketing or unethical financial schemes.

Softwaresolutionswigan.co.uk Pricing

Understanding the pricing structure for IT services can be a bit opaque, as it often depends on the complexity of the issue. Charmsoff.com Reviews

Software Solutions Wigan’s website does not list explicit pricing for its repair services, which is common in the industry.

However, they do provide some clues regarding their sales items and their overall approach.

Repair Service Cost Approach

For repair services, the cost is typically determined after a diagnostic assessment.

This is because the underlying issue might not be immediately apparent, or the required parts could vary significantly in price.

• Diagnostic First: Expect that you’ll need to explain the issue, and they will likely perform a diagnostic check to pinpoint the problem and estimate the repair cost.
• Quotation Based: Once the diagnosis is complete, they will provide a quotation for the repair, including labor and parts. This is standard practice across the industry.
• Factors Influencing Cost:
  • Type of Repair: A simple keyboard fitting will be less costly than a complex graphics issue.
  • Parts Needed: The cost of replacement parts e.g., a screen for an iPad vs. a CPU fan significantly impacts the final price.
  • Labor Time: More complex or time-consuming repairs will naturally incur higher labor charges.
• Transparency: While not explicitly stating prices, their emphasis on “honest and reliable” service suggests they aim for transparent communication regarding costs once a diagnosis is made. It’s always advisable to ask for a detailed breakdown of costs before authorizing any repair.

Product Sales Pricing

For new and refurbished systems, pricing would be competitive with local market rates. Totalmerchandise.co.uk Reviews

• New Laptops/PCs: These would be priced based on manufacturer’s suggested retail prices MSRP with standard retail markups. The 12-month manufacturer’s warranty is included in the price.
• Refurbished Laptops/PCs: These are typically sold at a lower price point than new equivalents, making them an attractive option for budget-conscious buyers. The price would reflect the device’s age, specifications, cosmetic condition, and the included 90-day warranty. Refurbished electronics can often be 20-50% cheaper than new ones, according to consumer reports, making them a cost-effective choice.

Requesting a Quote

The best way to get accurate pricing from Software Solutions Wigan for either a repair or a specific product is to contact them directly.

• Phone: 01942 396 694
• Email:
• In-Person Visit: If you’re local, visiting their shop at 161 Park Road, Wigan, WN6 7AG, might allow for a more direct discussion and immediate assessment.

When inquiring about pricing, be as specific as possible about the issue or the type of product you’re interested in.

How to Get Support from Softwaresolutionswigan.co.uk

Navigating technical issues can be frustrating, but Software Solutions Wigan aims to make getting support as straightforward as possible.

Their website clearly outlines the primary methods for reaching out and receiving assistance.

Direct Contact Methods

The most effective way to initiate support is through their direct communication channels. Webdesignclan.com Reviews

They provide multiple options to cater to customer preferences.

• Telephone: This is often the quickest way to get an immediate response, especially for urgent inquiries or to describe a complex issue verbally.
  • Primary Number: 01942 396 694
  • Tip: Have your device’s make and model, and a clear description of the problem, ready before you call to expedite the process.
• Email: For less urgent queries, detailed descriptions, or to send supporting documents like photos of an error message, email is a convenient option.
  • Email Address:
  • Tip: Include your name, contact number, and a concise subject line for faster processing.
• In-Person Visit: For those in the Wigan area, visiting their physical shop allows for direct interaction, immediate assessment of the device, and face-to-face consultation.
  • Address: 161 Park Road, Wigan, Greater Manchester, WN6 7AG
  • Operating Hours: While not explicitly stated on the provided homepage text, it’s advisable to confirm their operating hours by phone or a quick search before visiting to ensure they are open.

Leveraging the Free Pick Up and Drop Off Service

For local customers, this service significantly enhances the support experience by removing the logistical burden of transporting a faulty device.

• Eligibility: This service is explicitly for “local customers.” It’s best to confirm if your specific address falls within their free service radius when you first contact them.
• Process: After contacting them by phone or email to discuss your issue, you can arrange for a convenient time for them to pick up your device. Once the repair is complete, they will drop it back off. This service highlights their commitment to customer convenience.

After-Sales Support and Warranty Claims

Software Solutions Wigan emphasizes their commitment to ongoing customer care, even after a transaction is complete.

• Refurbished Item Warranty: Refurbished items come with a 90-day warranty. If an issue arises within this period, contact them immediately using the direct contact methods.
• Post-Warranty Support: Crucially, they state, “we still help our customers after this period.” This suggests a willingness to assist with issues even outside the warranty window, though charges might apply for parts or labor. This commitment to long-term customer relationships is a notable benefit.
• New Item Warranty: Brand new laptops come with a 12-month manufacturer’s warranty. For issues with new products, they can likely guide you on how to proceed with a manufacturer’s warranty claim or potentially facilitate it.

Checking Social Media and Review Platforms

While not primary support channels, these platforms can sometimes offer insights or supplementary ways to engage.

• Facebook, Yell & Google Trustpilot: The website encourages checking their profiles on these platforms. While primarily for reviews, some businesses monitor messages or comments there. It’s a good place to see what other customers are saying about their support experience. According to a 2023 BrightLocal survey, 79% of consumers read online reviews before visiting a business, underscoring the importance of these platforms for reputation and potential indirect engagement.

Softwaresolutionswigan.co.uk Data Security and Certifications

Softwaresolutionswigan.co.uk addresses this concern directly by highlighting key certifications and practices. Allpetsatpeace.co.uk Reviews

ICO Information Commissioners Office Registration

Their registration with the ICO is a significant indicator of their commitment to data protection.

• What it Means: The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Being registered with the ICO means Software Solutions Wigan is acknowledged as a data controller or processor and must adhere to the General Data Protection Regulation GDPR and the Data Protection Act in the UK.
• Customer Confidence: This registration provides customers with assurance that their personal data, including any data on devices brought in for repair, is handled in accordance with strict legal requirements. It signifies a legal obligation and commitment to data privacy. A 2023 survey by Statista revealed that 64% of global consumers consider data privacy “very important” or “extremely important.”

PCI DSS Certified

The Payment Card Industry Data Security Standard PCI DSS certification is crucial for any business that processes credit card information.

• What it Means: PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. This means their systems and processes for handling payments are regularly audited and meet stringent security requirements to prevent credit card fraud.
• Customer Protection: For customers making purchases new or refurbished systems, or paying for repairs, this certification provides confidence that their payment card details are protected from breaches and misuse. This is a vital security measure for financial transactions. Data breaches involving payment card information can lead to significant financial losses and identity theft for consumers.

Microsoft Refurbisher Programme and Third-Party Refurbisher TPR Status

Their involvement with Microsoft’s programs, though undergoing changes, speaks to their dedication to providing legitimate software.

• Historical Context Microsoft Registered Refurbisher Programme: They note that this program was axed from October 1st, 2020. This program previously allowed refurbishers to pre-install genuine Microsoft Windows on refurbished PCs.
• Current Status Third-Party Refurbisher – TPR: Crucially, they clarify that they are now a “Third Party Refurbisher for Microsoft” and continue to sell refurbished items with new Windows 10 licenses. They report to Microsoft monthly, logging details like make, model, serial number, specs, and product key used.
• Legitimacy and Value: This status ensures that customers purchasing refurbished systems from them receive a legitimate copy of Windows 10, avoiding issues with counterfeit software or activation problems. This adds significant value to their refurbished offerings, as legitimate software ensures stability, security updates, and full functionality. According to Microsoft, using legitimate software can reduce security risks by over 70% compared to pirated versions.

Data Protection During Repairs

While not explicitly detailed on the homepage, the combination of ICO registration and PCI DSS certification implies a broader approach to data security during the repair process.

• Professional Handling: When a device is handed over for repair, it often contains sensitive personal data. Their certifications suggest that technicians are trained to handle such devices with care and adhere to privacy protocols.
• Secure Practices: It’s reasonable to infer that they employ secure practices for data access, backup if necessary, and storage during the repair cycle to prevent unauthorized access or data loss.

Softwaresolutionswigan.co.uk Long-Term Vision and Growth

Software Solutions Wigan’s journey from a single shop in 2012 to a limited company in 2014, coupled with their adaptations to market changes, suggests a business with a long-term vision focused on sustained growth and customer satisfaction. Dwelio.org Reviews

Evolution and Stability

Their history indicates a steady progression and a commitment to formalizing their business structure.

• Established in 2012: Starting as a single shop in November 2012 demonstrates organic growth from the ground up.
• Limited Company in 2014: Becoming a limited company signifies a move towards greater accountability, legal recognition, and a more structured business operation. This often reflects a commitment to long-term viability and expansion. According to UK government statistics, limited companies often experience higher rates of survival and growth compared to sole traders.
• Over a Decade of Operation: By 2024, they have been operating for over a decade. This longevity in the competitive IT market is a testament to their resilience, customer loyalty, and effective business practices. Businesses that survive beyond five years often have robust operational models and a strong customer base.

Adapting to Market Changes

The IT market is notoriously dynamic, with rapid technological advancements and shifting consumer needs.

Their mention of adapting to these changes is critical for their long-term viability.

• Microsoft Programme Adaptation: The transparent explanation of the shift from the Microsoft Registered Refurbisher program to their status as a Third Party Refurbisher TPR showcases their ability to adjust to industry-specific changes while maintaining their service quality and compliance. This proactive adaptation ensures they can continue to provide legitimate software licenses on refurbished items.
• Customer Feedback Integration: Their statement that “Customer reviews say it all, our clients are happy with our services and return time and time again” suggests they value customer feedback and likely integrate it into their operational improvements. This customer-centric approach is vital for sustained growth.

Commitment to Quality and Professionalism

Their foundational principles directly contribute to their potential for long-term success.

• “Commitment to providing a professional service at all times”: This core value suggests a focus on consistent quality in every interaction and repair.
• “Always provide high quality work”: This dedication to excellence in technical execution ensures customer satisfaction and reduces the likelihood of repeat issues, building trust and reputation.
• “Honest and reliable”: These attributes are crucial for building long-term customer relationships. In an industry where trust can be hard to earn, transparency in service and pricing builds a strong foundation. A 2023 Edelman Trust Barometer report found that 62% of consumers are more likely to buy from brands they trust.

Community Integration

Their local focus, combined with services like free pick-up and drop-off, anchors them within the Wigan community, fostering local loyalty. Irissunglasses.com Reviews

• Local Customer Base: By prioritizing local services and convenience, they cultivate a strong, returning customer base within their immediate geographical area.
• Word-of-Mouth Referrals: High customer satisfaction and positive reviews mentioned on Facebook, Yell, and Google Trustpilot are powerful drivers of word-of-mouth referrals, which are often the most effective and sustainable form of marketing for local businesses.

How to Cancel Softwaresolutionswigan.co.uk Services Repair & Purchases

When it comes to cancelling services or returning purchased items from Softwaresolutionswigan.co.uk, the process would generally follow standard retail and service industry practices, governed by consumer protection laws in the UK.

Since they do not offer subscriptions or free trials, the “cancellation” aspect pertains to repair jobs or product returns.

Cancelling a Repair Service

If you’ve initiated a repair service but need to cancel it before completion, here’s how it generally works:

1. Contact Immediately: The most important step is to contact Software Solutions Wigan as soon as possible.
   • Phone: 01942 396 694
   • Email:
   • Clearly state your intention to cancel and provide any job reference numbers or details of your device.
2. Stage of Repair: The feasibility and any potential costs associated with cancellation will depend on how far along the repair process is:
   • Before Diagnosis/Work Begins: If no work has been done e.g., you just dropped it off, or it’s awaiting pickup, cancellation is usually straightforward and free of charge.
   • After Diagnosis, Before Parts Ordered/Work Begins: If they have already diagnosed the issue but haven’t ordered parts or started the physical repair, they might charge a diagnostic fee to cover their time and expertise. This is a common practice in the industry.
   • After Parts Ordered/Work Commenced: If parts have been ordered specifically for your repair, or if work has already begun, you might be liable for the cost of those parts and/or labor already performed. This would be determined on a case-by-case basis.
3. Collection: You would need to arrange to collect your device from their shop if it was already in their possession. If you used the free pick-up service, you might need to arrange collection or pay for return delivery if they don’t offer free drop-off for cancelled jobs.

Returning Purchased Items New & Refurbished

For purchased new or refurbished items, your rights are generally protected by consumer law, but specific return policies will apply.

1. Contact Them First: Always initiate a return by contacting Software Solutions Wigan directly.
2. Return Policy Implied: While not explicitly stated on the provided homepage text, reputable retailers typically offer:
   • Change of Mind Returns: Under UK consumer law Consumer Rights Act 2015, if you buy goods in-store, businesses are not legally obliged to offer a refund if you simply change your mind, but many do. If purchased online which isn’t their primary model, distance selling regulations would apply, giving you a 14-day cooling-off period. It’s best to clarify their specific “change of mind” policy at the time of purchase.
   • Faulty Goods: If the new or refurbished item is faulty not fit for purpose, not as described, or not of satisfactory quality, you have strong consumer rights:
     • Within 30 days: You are entitled to a full refund.
     • After 30 days but within 6 months: You are entitled to a repair or replacement. If this isn’t possible or fails, you can ask for a refund which may be reduced for use.
     • After 6 months: You still have rights for repair or replacement, but you may need to prove the fault was present at the time of purchase.
3. Warranty Claims:
   • Refurbished Items: Come with a 90-day warranty from Software Solutions Wigan. Contact them for any issues within this period.
   • New Items: Come with a 12-month manufacturer’s warranty. They will likely guide you through the process of claiming this warranty, which might involve sending the item to the manufacturer’s service center.
4. Proof of Purchase: Always retain your receipt or proof of purchase for any returns or warranty claims.
5. Condition of Return: For change-of-mind returns, items usually need to be returned in their original condition, with all packaging and accessories. For faulty items, this might not be strictly necessary, but returning all components is helpful.

Given their emphasis on “honest and reliable” service, it’s reasonable to expect they would handle cancellations and returns fairly and in accordance with UK consumer law. Mobilityco.co.uk Reviews

Softwaresolutionswigan.co.uk vs. Competitors

When evaluating Softwaresolutionswigan.co.uk, it’s helpful to consider how they stack up against different types of competitors in the IT service and sales market.

Their strength lies in their local, community-focused approach.

Vs. Large National Retailers e.g., Currys PC World, Argos

• Pricing:
  • Softwaresolutionswigan.co.uk: Likely more competitive on repair labor costs for complex issues due to lower overheads. Refurbished items may also offer better value for money.
  • National Retailers: Often have fixed pricing for standard services, which can sometimes be higher. New product pricing is typically standardized across their network.
• Service Personalization:
  • Softwaresolutionswigan.co.uk: Offers highly personalized service, direct interaction with technicians, and a more intimate customer experience. Free local pick-up/drop-off is a huge personal touch.
  • National Retailers: Service can feel more impersonal due to larger staff teams and standardized processes. You might not always speak to the same technician.
• Speed of Repair:
  • Softwaresolutionswigan.co.uk: Emphasizes “fast repairs,” often able to turn around local jobs quickly as they manage their own workload.
  • National Retailers: Can sometimes have longer queues for repairs or centralized repair centers, leading to longer turnaround times.
• Product Range:
  • Softwaresolutionswigan.co.uk: Offers a curated selection of new and refurbished systems, likely focusing on value and reliability.
  • National Retailers: Vast inventory of new products from various brands, often with aggressive sales and promotions.
• Data Security:
  • Softwaresolutionswigan.co.uk: Clearly states ICO registration and PCI DSS certification, building trust for data handling.
  • National Retailers: Also adhere to stringent data protection laws GDPR in the UK and PCI DSS, but sometimes their sheer size means more potential attack surface, though they invest heavily in cybersecurity.

Vs. Other Independent Local IT Shops

• Experience & Longevity:
  • Softwaresolutionswigan.co.uk: Has been operating since 2012, which gives them a decade of experience and implies stability and a proven track record.
  • Other Independents: Can vary greatly in experience and how long they’ve been established. Some might be newer, others older.
• Certifications:
  • Softwaresolutionswigan.co.uk: Prominently displays ICO and PCI DSS, and their current Microsoft TPR status, which adds a layer of professional credibility.
  • Other Independents: May or may not hold similar certifications. It’s something customers would need to verify for each shop.
• Service Scope:
  • Softwaresolutionswigan.co.uk: Offers a broad range of repairs laptops, desktops, TVs, consoles, tablets and sales.
  • Other Independents: Some might specialize in specific devices or services, while others might offer similar broad services.
• Value-Added Services:
  • Softwaresolutionswigan.co.uk: The free local pick-up and drop-off service is a significant differentiator and a strong convenience factor that not all independent shops offer.
  • Other Independents: Might offer different perks or focus solely on in-store service.

Vs. Manufacturer’s Official Repair Services

• Cost Out of Warranty:
  • Softwaresolutionswigan.co.uk: Likely more cost-effective for out-of-warranty repairs, especially for common issues, as they operate with lower overheads than large corporations.
  • Manufacturer: Can be very expensive for out-of-warranty repairs, often pushing customers towards buying new.
• Speed:
  • Softwaresolutionswigan.co.uk: Quicker turnaround for local repairs, as no shipping is involved.
  • Manufacturer: Often involves shipping devices, which adds significantly to repair time.
• Parts:
  • Softwaresolutionswigan.co.uk: Uses high-quality replacement parts, either OEM or reliable aftermarket.
  • Manufacturer: Guarantees genuine OEM parts.
• Scope:
  • Softwaresolutionswigan.co.uk: Repairs various brands and types of devices.
  • Manufacturer: Only repairs their own specific brand and products.

In essence, Softwaresolutionswigan.co.uk carves out a strong niche by providing a reliable, comprehensive, and customer-focused local IT service. Their competitive edge lies in their personalization, convenience like pick-up/drop-off, and strong commitment to data security, making them a solid choice for those in the Wigan area.

Frequently Asked Questions

What services does Softwaresolutionswigan.co.uk offer?

Softwaresolutionswigan.co.uk offers a comprehensive range of IT services including laptop and desktop system repair, sales of new and refurbished laptops and PC systems, and repair of various electrical equipment like TVs, games consoles, iPads, and tablets.

Where is Softwaresolutionswigan.co.uk located?

Softwaresolutionswigan.co.uk is located at 161 Park Road, Wigan, Greater Manchester, WN6 7AG. Brevo.com Reviews

What are the contact details for Softwaresolutionswigan.co.uk?

You can contact Softwaresolutionswigan.co.uk by telephone at 01942 396 694 or by email at

Does Softwaresolutionswigan.co.uk offer a warranty on repairs?

Yes, while not explicitly stated for all repairs, they offer a 90-day warranty on their refurbished items, and new items come with a 12-month manufacturer’s warranty.

Their commitment to after-sales support suggests reliability for repairs.

Do they offer a pick-up and drop-off service?

Yes, Softwaresolutionswigan.co.uk offers a free pick-up and drop-off service specifically for local customers, enhancing convenience for those unable to transport their devices.

Are my data secure with Softwaresolutionswigan.co.uk?

Yes, Softwaresolutionswigan.co.uk is registered with the ICO Information Commissioners Office and PCI DSS certified, indicating their commitment to protecting sensitive data and adhering to strict data privacy standards like GDPR. 2-invest.com Reviews

How long has Softwaresolutionswigan.co.uk been in business?

Softwaresolutionswigan.co.uk was established in November 2012 and became a limited company in July 2014, demonstrating over a decade of experience in the IT field.

Can they repair game consoles and televisions?

Yes, their repair services extend beyond just laptops and desktops to include game consoles and televisions.

Do they sell new as well as refurbished computers?

Yes, they sell both brand new laptops and PC systems, which are ordered from their suppliers, and refurbished laptops and PC systems.

What type of repairs do they specialize in for laptops and desktops?

They specialize in various repairs including replacement screens, replacement DC sockets, keyboard fittings, general replacement parts, CPU fan clean outs, and graphics issues.

Are the refurbished items sold with genuine Windows licenses?

Yes, as a Third Party Refurbisher TPR for Microsoft, Softwaresolutionswigan.co.uk sells refurbished items with new Windows 10 licenses, which are logged directly with Microsoft. Oxbowshop.com Reviews

What kind of after-sales support do they provide?

They provide full customer support and explicitly state that they “still help our customers after” the 90-day warranty period for refurbished items, indicating ongoing assistance.

Do I need an appointment to visit their shop?

The website doesn’t explicitly state the need for an appointment, but contacting them via phone or email beforehand is advisable, especially for complex issues or to confirm their operating hours.

How do I get a quote for a repair?

You would need to contact them directly via phone or email to discuss your issue.

They will likely perform a diagnostic assessment before providing a detailed quote for the repair.

Is Softwaresolutionswigan.co.uk part of any official programs?

Yes, they are a Third Party Refurbisher TPR for Microsoft and are also Bullguard authorised resellers.

They were previously part of the Microsoft Registered Refurbisher programme until its discontinuation in 2020.

What warranty comes with brand new laptops from Softwaresolutionswigan.co.uk?

Brand new laptops ordered from their suppliers come with a 12-month manufacturer’s warranty.

Can they replace iPad and tablet screens?

Yes, their services include iPad screen replacement, including for the iPad Mini, and general tablet repairs.

What makes Softwaresolutionswigan.co.uk stand out from competitors?

Their commitment to professional service, high-quality work, customer satisfaction, free local pick-up/drop-off service, and transparent data security certifications ICO, PCI DSS distinguish them from competitors.

Are there customer reviews available for Softwaresolutionswigan.co.uk?

Yes, the website mentions that customer reviews are available on their profiles on Facebook, Yell, and Google Trustpilot, encouraging potential customers to check them out.

What should I do if I need to cancel a repair or return a purchased item?

You should contact Softwaresolutionswigan.co.uk immediately by phone or email.

For repairs, cancellation feasibility depends on the stage of work.

For purchased items, returns generally follow standard UK consumer law and their internal policies e.g., 90-day warranty for refurbished, 12-month manufacturer for new.