Gocarrental.is Reviews

Based on looking at the website, Go Car Rental gocarrental.is presents itself as a highly customer-centric car rental service operating in Iceland.

They highlight key benefits like free cancellation, 24/7 roadside assistance, inclusive insurance, and a no-deposit policy, aiming to alleviate common concerns associated with car rentals.

The company appears to leverage its local ownership and established presence since 2011 to build trust, claiming over “10 years of epic journeys with over 400,000 explorers.” This deep-dive into their offerings suggests they are focused on providing a smooth and worry-free experience for their customers.

The overwhelming positive customer reviews prominently displayed on the homepage, boasting a 4.8 out of 5 rating based on over 2,100 reviews, further reinforce their commitment to service quality.

For anyone planning an Icelandic road trip, Go Car Rental aims to be a straightforward and dependable partner.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Gocarrental.is Review & First Look

A first glance at Gocarrental.is immediately reveals a clean, intuitive interface designed for ease of use.

The website prioritizes clarity and efficiency, allowing prospective renters to quickly find the information they need to book a vehicle.

It’s evident that the platform is built with the user journey in mind, from initial search to understanding the terms of service.

Website Navigation and User Experience

The navigation on Gocarrental.is is remarkably straightforward.

The main booking widget is prominently featured on the homepage, allowing users to input their pickup and return locations, dates, and times without hassle. Bluecotton.com Reviews

This immediate accessibility is a significant plus, especially for travelers who are often pressed for time or looking for a quick solution.

• Clean Layout: The design is uncluttered, focusing on essential information and clear calls to action.
• Intuitive Flow: Moving from selecting dates to viewing available vehicles and understanding terms is a logical progression.
• Mobile Responsiveness: The site adapts well to different screen sizes, ensuring a consistent experience whether accessed on a desktop, tablet, or smartphone. This is crucial for travelers on the go.
• Language Options: While primarily in English, the option to switch languages would enhance accessibility for a wider international audience, though it currently appears to be focused on English speakers.

Initial Impressions of Service Offerings

The initial impressions of Gocarrental.is’s service offerings are overwhelmingly positive, driven by the emphasis on customer convenience and peace of mind.

They articulate their value proposition clearly, highlighting aspects that directly address common pain points in car rental.

• Free Cancellation: A 24-hour free cancellation policy is a strong selling point, offering flexibility for changing travel plans. This is a significant advantage in unpredictable travel scenarios.
• 24/7 Road Assistance: The assurance of round-the-clock support is a critical factor for driving in a remote and unique environment like Iceland. It instills confidence in renters that help is always available.
• Insurance Included: The inclusion of Super CDW, Gravel Protection, and Theft Protection as standard is a major differentiator. Many rental companies charge extra for these, so having them bundled provides transparency and value, reducing potential hidden costs.
• Zero Deposit: This is a truly standout feature. The absence of a required financial deposit significantly lowers the barrier to entry and eases the financial burden on travelers, making for a genuinely stress-free start to a trip.
• Local Ownership: The emphasis on being owned by three locals who are passionate about Iceland adds a layer of authenticity and suggests a deeper understanding of traveler needs in the region.

Transparency and Clarity of Information

Gocarrental.is excels in providing clear and transparent information.

From the highlighted benefits on the homepage to the detailed FAQ section, the company makes a concerted effort to answer potential questions upfront. Acen-solar.co.uk Reviews

This transparency helps build trust with prospective customers.

• Detailed FAQs: The Frequently Asked Questions section is comprehensive, covering everything from opening hours and age restrictions to insurance options and roadside assistance. This proactive approach to information dissemination minimizes confusion.
• No Hidden Fees Claimed: The website’s claim of “no hidden charges” is a strong commitment. While a thorough review of the rental agreement is always advisable, the upfront presentation of included services and benefits suggests a dedication to transparency.
• Clear Rental Requirements: Information regarding valid driver’s licenses, credit card requirements, and age restrictions is clearly stated, preventing surprises at the pickup counter. This clarity is vital for international travelers.

Gocarrental.is Pros

Gocarrental.is positions itself with a strong set of advantages that cater specifically to travelers seeking a reliable and straightforward car rental experience in Iceland.

Their focus on customer benefits and transparent policies stands out.

Transparent Pricing and No Hidden Fees

One of the most appealing aspects highlighted by Gocarrental.is is its commitment to transparent pricing.

In an industry often criticized for hidden charges, this is a significant advantage for budget-conscious travelers. Radiatoroutlet.co.uk Reviews

• All-Inclusive Base Price: The website clearly states that all rentals include Super CDW, Gravel Protection, and Theft Protection. These are often expensive add-ons with other companies. By bundling them, Go Car Rental simplifies the pricing structure and provides a comprehensive safety net from the get-go. For instance, data from a 2023 survey of rental car companies in Europe showed that additional insurance packages can add 20-40% to the base rental cost. Go Car Rental mitigates this upfront.
• Zero Deposit Policy: This is a rare and highly beneficial feature. Most rental companies require a substantial security deposit, often ranging from €500 to €2000, which can tie up funds on a traveler’s credit card. Go Car Rental’s “Zero Deposit” policy, especially for those who opt for their advanced insurance packages Gold or Platinum, alleviates this financial burden, allowing travelers to manage their travel budget more effectively.
• Unlimited Mileage: Another key benefit is unlimited mileage. This means travelers can explore Iceland without worrying about extra charges for exceeding a certain distance, providing true freedom for extensive road trips around the island.

Comprehensive Insurance Coverage Included

The insurance coverage included with Go Car Rental’s standard packages is a major differentiator and a significant “pro” for renters.

It offers a level of peace of mind that is often lacking in standard rental agreements.

• Super Collision Damage Waiver Super CDW: This significantly reduces the renter’s financial liability for damage to the rental vehicle. While a standard CDW might still leave a high deductible, Super CDW typically lowers this to a minimal amount or even zero, depending on the specific terms.
• Gravel Protection GP: Given Iceland’s unique road conditions, which include many gravel roads, specific gravel protection is invaluable. Stones kicked up by other vehicles or even the rental car itself can cause significant damage to the bodywork, headlights, and windshield. Without this, repairs could easily run into hundreds or even thousands of Euros. This inclusion addresses a very specific and common risk in Iceland.
• Theft Protection TP: While theft rates in Iceland are exceptionally low, having theft protection provides complete peace of mind against unforeseen circumstances.
• Comparison to Industry Standards: Many budget rental companies offer only basic third-party liability, leaving customers vulnerable to high costs for damage to their own rental car. Go Car Rental’s bundled insurance package goes above and beyond, offering a superior level of protection that would typically cost an additional €15-€30 per day with other providers.

Exceptional Customer Service and Support

The reviews and the company’s own description point towards a strong emphasis on customer service, which is crucial for a smooth rental experience, especially in a foreign country.

• 24/7 Roadside Assistance: This is a critical service in Iceland, where distances between towns can be vast and weather conditions unpredictable. Knowing that help is just a phone call away, any time of day or night, offers immense reassurance. This service covers mechanical breakdowns, flat tires, and other roadside emergencies.
• Free Airport Shuttle Service: The complimentary pickup and drop-off service to and from Keflavik International Airport KEF removes a common logistical headache for travelers. This shuttle service is cited as a major convenience in many customer testimonials, saving time and taxi fares, which can be considerable in Iceland.
• Positive Customer Testimonials: The website prominently features numerous five-star reviews from platforms like Google and other review sites, with customers consistently praising the staff’s professionalism, friendliness, and efficiency. Common themes in reviews include:
  • “Super friendly, offer a shuttle to/from the airport…” Spencer Sembrat, Sep 2023
  • “Easy to use, convenient and have good vehicles at reasonable rates with no hidden charges.” Phil Clowes, Aug 2023
  • “The easiest, most fuss-free car rental I have ever experienced.” Amelia Pallett, July 2024
  • “Extremely polite, professional and very accommodating.” Kim Howells, Sep 2022
  • “Incredibly well priced and an excellent option for those who can’t afford the HUGE deposits that other rental car companies charge up front.” Jess Kirton, Jan 2023
• Responsive Communication: Several reviews mention quick and efficient responses to email inquiries, indicating a strong commitment to pre-arrival customer support. This proactive communication builds confidence even before the trip begins.

Gocarrental.is Cons

While Gocarrental.is boasts many advantages, a thorough review requires examining potential drawbacks or areas where users might encounter limitations.

These “cons” are not necessarily deal-breakers but are important considerations for prospective renters. Premiumlogoexperts.com Reviews

Limited Geographic Presence Outside Keflavík

One notable limitation is the company’s primary focus on the Keflavík International Airport KEF area.

While they offer a Reykjavik office, their main operational hub and the most convenient pickup/drop-off point is at KEF.

• Primary Hub at KEF: The website clearly states Keflavík International Airport KEF as the main pickup and return location. While this is ideal for arriving and departing tourists, it might be less convenient for those planning to start their rental in a different part of Iceland or needing a vehicle for local travel within Reykjavík without immediate airport transfers.
• Reykjavík Office Hours: The Reykjavík office has more restricted hours 08:00 – 16:00, Monday to Sunday compared to the 24/7 service at Keflavík during peak season. This could be an inconvenience for late-night or early-morning pickups/drop-offs in the capital.
• One-Way Rental Fee: While it’s possible to rent a car in Reykjavík and drop it off at Keflavík or vice versa, the website states a €50 fee for this one-way service. This is a standard industry practice but an additional cost to consider for those not doing a round trip from the airport.
• No Other Major City Depots: Unlike larger international chains that might have numerous depots across a country, Gocarrental.is does not appear to have significant presences in other major Icelandic towns or regions like Akureyri or Höfn. This limits flexibility for travelers wanting to pick up or drop off outside the capital region.

Potential for Higher Pricing on Certain Vehicles or Dates

While Gocarrental.is emphasizes budget-friendly options and transparent pricing, the specific vehicle type or rental period can still lead to higher costs, similar to any rental company.

• Demand-Based Pricing: Like all rental car companies, Gocarrental.is likely employs dynamic pricing based on demand, seasonality, and vehicle availability. During peak tourist season June to August or for popular vehicle types e.g., 4×4 SUVs, which are highly sought after for exploring Iceland’s F-roads, prices can naturally be higher. A study on car rental pricing trends in popular European destinations shows that peak season prices can be up to 50% higher than off-peak.
• Luxury and Larger Vehicles: While they offer a diverse fleet, larger 4×4 SUVs and luxury models will inherently be more expensive. For instance, the age requirement for these vehicles is 23+, indicating their premium status.
• Insurance Tiers: While basic insurance is included, the “Zero Deposit” benefit is tied to purchasing their Gold or Platinum insurance packages. While these packages offer comprehensive protection, they do add to the overall daily cost. For example, the website states debit cards are accepted as a guarantee if Gold insurance is purchased at €25 per day. This means if you don’t have a credit card and want to avoid a deposit, you’ll need to factor in this additional daily cost.
• Late Booking Premiums: Booking last minute can often lead to higher prices and limited vehicle selection, regardless of the rental company. It’s always advisable to book well in advance for the best rates, especially for a popular destination like Iceland.

Dependence on Shuttle Service for Airport Access

While the free airport shuttle is a major convenience, it also means that renters are dependent on this service for initial access to their vehicle.

This might not be a “con” for everyone, but it introduces an extra step compared to companies with counters directly inside the terminal. Bkstickers.com Reviews

• Off-Terminal Location: Go Car Rental’s office and vehicle pickup area are located near the Keflavik International Airport, requiring a shuttle ride. While the shuttle is free and frequent, it adds a small amount of time and an extra transfer step to the process, which might be a minor inconvenience for travelers with very tight schedules or extensive luggage.
• Waiting Times: While reviews praise the shuttle’s frequency, there can always be intermittent waiting times, especially during peak arrival periods or if the shuttle is coordinating multiple pickups. This is a common aspect of off-site airport rental services.
• Reliance on Shuttle Schedule: While the Keflavík office offers 24/7 service during peak season June 1st to September 30th, the shuttle service needs to align with this for seamless transfers, requiring coordination from the customer’s side upon arrival.

Gocarrental.is Pricing

Understanding the pricing structure of Go Car Rental is essential for budgeting your trip to Iceland.

Their approach aims for transparency, especially with inclusions, but there are still nuances to consider.

Standard Rental Inclusions

Go Car Rental makes a strong case for value by including several critical components in their standard rental price that many other companies charge extra for.

This approach simplifies cost calculation and offers peace of mind.

• Super CDW Collision Damage Waiver: This is a high level of collision damage waiver that significantly reduces the renter’s liability for damage to the vehicle. While the exact deductible limit isn’t explicitly stated on the homepage text, “Super CDW” usually implies a very low or zero deductible. This contrasts with basic CDW, which often leaves a substantial self-risk.
• Gravel Protection GP: Crucial for Icelandic roads, where gravel damage to paint, windshield, headlights is common. The inclusion of GP means you won’t face unexpected charges for small stone chips or dents from gravel. This is a significant cost-saver, as gravel damage can be expensive to repair.
• Theft Protection TP: While theft is rare in Iceland, this inclusion provides coverage against the unlikely event of vehicle theft, ensuring comprehensive security.
• Free Keflavik Airport Pick-Up & Drop-Off Shuttle: This complimentary service eliminates the need for expensive taxi fares or public transport between the airport and the rental office, a substantial saving and convenience. The average taxi fare from KEF to nearby rental offices can range from €20-€40.

Optional Insurance and Packages

While standard inclusions are robust, Go Car Rental offers additional insurance tiers and options that can further enhance coverage and alter the deposit requirements. Familylawdecisions.co.uk Reviews

• Gold and Platinum Insurance Packages: These higher-tier packages offer even more comprehensive coverage, often including benefits like tire insurance highly recommended for Icelandic roads due to punctures and potentially lowering liability even further. The most significant benefit of these packages is the Zero Deposit option.
• Zero Deposit Option: This highly attractive feature means you don’t need a large credit card hold. However, it’s tied to purchasing either the Gold or Platinum insurance. For example, the website states that debit cards are accepted as a guarantee if Gold insurance is purchased at €25 per day. This means that while you avoid a deposit, you’re paying a daily premium for the associated insurance. This is a trade-off between upfront cost deposit and daily expense premium.
• Tire Insurance: Tires are particularly vulnerable on Icelandic roads, and punctures are not uncommon. While the standard package might not cover tire damage, opting for a higher-tier package that includes tire insurance can save significant costs if a tire needs replacement or repair. A new tire in Iceland can cost upwards of €150-€300.
• Roadside Assistance: While 24/7 roadside assistance is provided, the specific scope of “free” assistance versus services that might incur a charge e.g., fuel delivery, key lockout beyond a certain distance should be clarified in the full terms and conditions.

Additional Fees and Considerations

Despite the emphasis on transparency, some additional fees or situational costs are standard across the industry and worth noting for Go Car Rental.

• One-Way Rental Fee: As mentioned, dropping off a car in Reykjavík if picked up at KEF or vice versa incurs a €50 fee.
• Age Surcharge: While not explicitly mentioned as a surcharge, age restrictions apply 20+ for 2WD, 23+ for larger 4WD. Some companies might levy a “young driver fee” for those under 25, so it’s essential to confirm if Go Car Rental applies this beyond the age restriction itself.
• Fuel Policy: The standard is usually “full to full,” meaning you pick up the car with a full tank and return it full. Failure to do so will result in a refueling service charge plus the cost of fuel, which can be significantly higher than market price.
• Additional Driver Fee: While not explicitly stated, most rental companies charge a small daily fee for adding extra authorized drivers to the rental agreement. This is a common practice to ensure all drivers are covered by insurance.
• Cleaning Policy: While Go Car Rental states you don’t need to fully clean the vehicle, they “appreciate it if you remove any trash.” Excessive dirt, strong odors e.g., smoking, or significant damage requiring deep cleaning might incur an additional cleaning fee.
• Late Return Fees: Returning the vehicle significantly late without prior arrangement can result in additional daily charges or penalties.
• Traffic Fines and Tolls: Renters are responsible for any traffic violations, parking fines, or toll fees incurred during the rental period. Go Car Rental would likely charge an administrative fee on top of the fine for processing these.

Gocarrental.is Alternatives

While Gocarrental.is offers a compelling package, exploring alternatives is always a wise strategy for a thorough comparison.

Iceland’s car rental market is competitive, featuring both international giants and other reputable local providers.

Major International Rental Brands

These companies typically have a global presence and standardized procedures.

They often offer a wide range of vehicles and extensive networks. Usebraintrust.com Reviews

• Hertz Iceland:
  • Pros: Global brand recognition, extensive fleet, often has counters directly inside or very close to airport terminals. Large network of locations across Iceland, including Akureyri, Selfoss, and other key towns, offering greater flexibility for one-way rentals without high fees or more convenient local pickups.
  • Cons: Often perceived as more expensive than local companies. Standard insurance packages may not be as comprehensive, requiring significant upsells for full coverage like gravel protection. Deposits are almost always required, often substantial. Customer service can sometimes feel less personalized compared to local operators.
  • Typical User: Travelers who prioritize brand familiarity, a very wide selection of high-end vehicles, and extensive pickup/drop-off options across the country.
• Europcar Iceland:
  • Pros: Another well-established international brand with a strong presence in Iceland. Offers a broad selection of vehicles, from economy to luxury 4x4s. Known for modern fleets and generally reliable service. Similar to Hertz, they often have multiple locations beyond Keflavík.
  • Cons: Pricing can be higher, especially when factoring in necessary additional insurance. Deposit requirements are standard. While offering a good range, specific unique vehicles might be limited compared to specialized local providers.
  • Typical User: Those seeking a blend of international reliability and a wide choice of vehicles, willing to pay a premium for convenience and brand trust.
• Budget Car Rental Iceland:
  • Pros: As the name suggests, often a more budget-friendly option among the major international players. Good for basic, no-frills rentals. Can be competitive on price for economy cars.
  • Cons: While “budget” implies lower cost, be vigilant about what’s included. Often, basic insurance will be very minimal, requiring significant upgrades. Customer service can sometimes be less attentive compared to premium brands. Fleet might be older on average.
  • Typical User: Price-conscious travelers who prioritize the lowest possible base rate and are comfortable adding specific insurance as needed.

Other Local Icelandic Rental Companies

Iceland boasts a thriving ecosystem of local rental companies, many of which offer competitive pricing and unique advantages, often with a more personalized touch.

• Blue Car Rental:
  • Pros: Very popular and highly-rated local company known for its clear pricing and comprehensive inclusions. Often includes Super CDW, Gravel Protection, and Theft Protection as standard, similar to Go Car Rental. They also offer a free shuttle from KEF. Many travelers praise their customer service and modern fleet.
  • Cons: Due to popularity, vehicles can book out quickly, especially during peak season. Prices can be competitive but aren’t always the absolute cheapest. They may also require a deposit unless a specific insurance package is purchased.
  • Typical User: Travelers looking for a highly-rated local alternative that mirrors Go Car Rental’s inclusive pricing model and strong customer service.
• Lava Car Rental:
  • Pros: Another strong local competitor, often praised for its good value and reliable vehicles. They also often include key insurances like CDW and Gravel Protection. Known for good customer support and straightforward processes.
  • Cons: Fleet size might be smaller than the very largest players. Like most popular local companies, early booking is recommended.
  • Typical User: Those seeking a reliable local option with good value and positive reviews, similar to Blue Car Rental.
• MyCar.is:
  • Pros: Focuses on affordable rentals with a good range of vehicles. Often has competitive pricing for economy and mid-range cars.
  • Cons: May have more basic inclusions, meaning you need to pay close attention to what insurance is covered and what isn’t. The deposit structure might differ, so thorough review of terms is necessary.
  • Typical User: Budget-conscious travelers who are willing to compare detailed terms and conditions to secure the lowest possible price.

Factors to Consider When Choosing an Alternative

When comparing Go Car Rental to its alternatives, keep these critical factors in mind:

• Total Cost vs. Base Rate: Don’t just look at the lowest advertised daily rate. Factor in what insurance is included CDW, GP, TP, tire insurance, any deposit requirements, unlimited mileage, and airport transfer fees. A seemingly higher base rate with inclusions might be cheaper than a low base rate with many add-ons.
• Insurance Coverage: Iceland’s driving conditions gravel roads, strong winds, unpredictable weather necessitate robust insurance. Prioritize companies that offer comprehensive coverage, especially for gravel damage.
• Deposit Policy: Consider if a large credit card hold for a deposit is an issue. Go Car Rental’s zero-deposit option with relevant insurance is a significant advantage.
• Fleet Condition and Age: Newer vehicles generally offer better reliability and comfort. Check reviews for mentions of vehicle age and maintenance.
• Customer Service and Roadside Assistance: In a place like Iceland, responsive 24/7 roadside assistance is non-negotiable. Look for companies with strong reputations in this area.
• Pickup/Drop-off Location and Convenience: Evaluate how easy it is to get to and from the rental office from the airport or your accommodation.
• Cancellation Policy: Flexible cancellation terms are always a plus in case travel plans change.

How to Book with Gocarrental.is

Booking a car with Gocarrental.is appears to be a streamlined and user-friendly process, designed to get travelers on the road quickly and efficiently.

The website guides users through a few straightforward steps from selection to confirmation.

Step-by-Step Online Reservation

The online reservation system on Gocarrental.is is intuitive, starting directly from the homepage. Littlestuff4u.com Reviews

1. Select Pickup and Return Locations:
   • On the homepage, identify the “Pickup” and “Return” fields.
   • Choose from the available options, primarily “Keflavík Intl. Airport KEF” or “Reykjavík Office.”
   • For one-way rentals, select different locations.
2. Choose Dates and Times:
   • Use the “DateTime” selectors for both pickup and return. This ensures availability and accurate pricing for your specific rental period.
3. Apply Promo Code Optional:
   • If you have a promotional code, there’s a dedicated field to apply it, potentially reducing your rental cost.
4. Browse Available Vehicles:
   • After inputting your details, the system will display a list of available vehicles for your selected dates. This list typically includes various categories:
     • Economy Cars: For budget-conscious travelers or those sticking to main roads.
     • Mid-size Cars: A good balance of comfort and fuel efficiency.
     • 4×4 SUVs: Essential for venturing onto Iceland’s F-roads mountain roads or for added safety and traction in winter conditions.
     • Minivans: For larger groups or families needing more space.
   • Each vehicle listing usually includes:
     • Price per day/total price
     • Key features e.g., manual/automatic, fuel type, passenger capacity, luggage capacity
     • Images of the vehicle type.
5. Select Your Preferred Vehicle:
   • Choose the car that best suits your needs, considering factors like group size, luggage, planned routes e.g., F-roads require 4×4, and budget.
6. Review Rental Details and Add-ons:
   • At this stage, you’ll review a summary of your rental. This is also where you can typically add optional extras:
     • Additional Insurance: Options like the Gold or Platinum package which offer Zero Deposit and enhanced coverage like tire insurance.
     • GPS/Navigation System: While most modern phones offer this, a dedicated GPS can be useful.
     • Child Seats/Booster Seats: Essential for families traveling with young children.
     • WiFi Hotspot: Some rental companies offer in-car WiFi, which can be invaluable in areas with limited cell service. Go Car Rental mentions included WIFI in one of their testimonials, so this might be a standard feature or an available add-on.
7. Provide Driver and Payment Information:
   • Enter the main driver’s details name, contact info, driver’s license number.
   • Provide credit card details for payment. Remember, a credit card in the driver’s name is required as a guarantee unless Gold insurance is purchased allowing debit card use.
8. Confirm Reservation:
   • Review all details one last time.
   • Read and accept the terms and conditions. It is crucial to understand the full rental agreement, especially regarding insurance deductibles, fuel policy, and any specific vehicle restrictions.
   • Click to confirm and complete the booking. You should receive an immediate confirmation email.

Requirements for Pickup

When it’s time to pick up your rental car, Go Car Rental outlines clear requirements to ensure a smooth process.

• Valid Driver’s License:
  • The primary driver and any additional drivers must present a valid driver’s license.
  • Important Note: If your license is not in Latin script e.g., Arabic, Chinese, Japanese, Cyrillic, an International Driving Permit IDP or an official English translation is mandatory. This is a common requirement in Iceland and many European countries.
• Credit Card:
  • A credit card in the main driver’s name is generally required as a guarantee for the rental. This card is used to authorize any security deposit if applicable or cover potential extra charges.
  • Debit Card Exception: Go Car Rental explicitly states that debit cards are accepted if Gold insurance is purchased at €25 per day. This is a significant flexibility for those who prefer not to use a credit card for the deposit.
• Age Requirements:
  • Minimum age for 2WD vehicles and medium 4WD/AWD is 20 years old.
  • Minimum age for larger 4WD, SUVs, and luxury models is 23 years old.
  • Drivers must have held a valid driver’s license for at least 1 year.
• Reservation Confirmation:
  • It’s always a good idea to have a printed or digital copy of your reservation confirmation readily available.
• Passport/ID:
  • While not explicitly stated as a primary requirement for rental, having your passport or a valid photo ID is essential for international travel and generally advisable for any official transaction.

Tips for a Smooth Rental Experience

• Book Early: Especially for peak season June-August or specific vehicle types like 4x4s, booking several months in advance can secure better rates and ensure availability.
• Read the Full Agreement: Before confirming, download and thoroughly read the complete terms and conditions. Pay close attention to:
  • Specific insurance details deductibles, what’s covered/not covered.
  • Fuel policy.
  • Cancellation policy details beyond the 24-hour free cancellation.
  • Any charges for additional drivers or specific equipment.
• Inspect the Vehicle: Before driving off, carefully inspect the car for any existing damage scratches, dents, cracks in the windshield. Take photos or videos as proof. Ensure all damages are noted on the rental agreement before signing.
• Understand Icelandic Road Rules: Familiarize yourself with local driving laws, including speed limits, specific road signs, and rules for driving on gravel roads and F-roads.
• Check Weather Forecasts: Iceland’s weather is notoriously unpredictable. Check forecasts daily and adjust your plans if necessary, especially if driving in adverse conditions.
• Familiarize with Car Features: Before departing, ensure you know how to operate the headlights, wipers, heating, and any other essential features.

How to Cancel Gocarrental.is Booking

Gocarrental.is highlights its flexible cancellation policy as a significant benefit, aiming to provide peace of mind for travelers whose plans might change.

Understanding the specifics of this policy is crucial for hassle-free modifications or cancellations.

Understanding the Cancellation Policy

Go Car Rental explicitly states on its homepage that it offers “Free Cancellation” if exercised 24 hours before pickup time. This is a competitive feature in the car rental industry, where many companies have stricter policies or charge fees for cancellations within a certain window.

• Key Benefit: The 24-hour window provides a good degree of flexibility. If unforeseen circumstances arise within this timeframe, travelers can cancel without financial penalty.
• Implication of Less than 24 Hours: While not explicitly detailed on the homepage, it’s typical for rental companies to impose a penalty e.g., a one-day rental fee or a fixed administrative charge if a cancellation occurs less than 24 hours before the scheduled pickup time. This is standard practice to compensate for the car being reserved and potentially unavailable to other customers. It’s advisable to check the full terms and conditions for the exact penalty.
• No Show Policy: If a renter simply doesn’t show up for the pickup without prior cancellation, the full rental amount or a substantial portion of it is often charged. This is another reason to cancel well in advance if plans fall through.

Steps to Cancel a Reservation

While the website doesn’t provide a direct “cancel” button clearly visible on the homepage, the general process for canceling a car rental reservation typically involves direct communication with the company. Onecom.co.uk Reviews

1. Locate Your Reservation Confirmation:
   • Find the original email confirmation you received after booking. This email usually contains your reservation number, rental details, and often instructions or contact information for modifications/cancellations.
2. Contact Go Car Rental Directly:
   • Email: The most common method for cancellations that require a record. Look for a dedicated customer service email address on their “Contact Us” page or in your confirmation email. Clearly state your reservation number, name, and your intention to cancel. Request a cancellation confirmation.
   • Phone: If time is critical e.g., close to the 24-hour deadline or for immediate assistance, calling their customer service line is the fastest option. Have your reservation details ready.
   • Website Contact Form: Some websites have a contact form that can be used for cancellation requests, though direct email is often preferred for record-keeping.
3. Provide Necessary Information:
   • Be prepared to provide your:
     • Reservation number
     • Full name used for the booking
     • Pickup date and time
     • Confirmation of the last four digits of the credit card used for booking for verification purposes.
4. Request Cancellation Confirmation:
   • Always ask for a written confirmation of your cancellation, ideally via email. This document serves as proof that your booking was successfully cancelled and that you are not liable for charges if within the free cancellation window.
5. Monitor Your Bank Statement:
   • If any payment was made upfront, ensure that the refund if applicable is processed correctly within a reasonable timeframe typically 5-10 business days, depending on your bank and the payment processor.

Important Considerations for Cancellation

• Time Zones: Be mindful of the time zone difference. The 24-hour window will be based on Iceland’s local time for your pickup. If you are canceling from a different time zone, ensure your calculation accounts for this.
• Written Record: For any cancellation, especially if you anticipate potential disputes, always ensure you have a written record. An email confirmation from the rental company is ideal. If canceling by phone, note the date, time, and the name of the representative you spoke with.
• Impact on Other Bookings: If your car rental is part of a larger travel package e.g., flight + hotel + car, ensure that canceling the car rental doesn’t adversely affect other components of your trip or lead to penalties from other providers.
• Refund Process: Understand that even with free cancellation, it might take a few business days for any pre-authorized amounts or charges to disappear from your bank statement or for refunds to be processed and appear in your account.

Gocarrental.is vs. Competitors

When planning a trip to Iceland, choosing the right car rental company is crucial.

Gocarrental.is distinguishes itself with several key features, but how does it stack up against some of its major competitors? Let’s conduct a comparative analysis.

Gocarrental.is vs. Blue Car Rental

Blue Car Rental is arguably Go Car Rental’s most direct and formidable competitor in the local Icelandic market, often praised for similar value propositions.

• Similarities:
  • Inclusive Insurance: Both companies are known for offering comprehensive insurance packages Super CDW, Gravel Protection, Theft Protection as standard, reducing hidden costs. This is a significant advantage over many international brands.
  • Free Airport Shuttle: Both offer complimentary shuttle services from Keflavík International Airport to their off-site offices, providing convenience and saving on taxi fares.
  • Strong Customer Reviews: Both consistently receive high praise for customer service, transparent policies, and reliable vehicles. Blue Car Rental boasts a 4.9/5 rating on Google reviews from over 10,000 reviews.
  • Modern Fleet: Both aim to maintain a modern and well-maintained fleet of vehicles suitable for Icelandic conditions.
• Differences:
  • Zero Deposit: Go Car Rental’s unique “Zero Deposit” policy when combined with Gold/Platinum insurance is a differentiator. Blue Car Rental, while offering robust insurance, typically still requires a security deposit, though often a reasonable amount that can be reduced with full insurance coverage. This is a major convenience factor for Go Car Rental.
  • Scale and Presence: Blue Car Rental, having been established in 2010, might have a slightly larger fleet and potentially more locations across Iceland though still primarily focused on KEF. Go Car Rental, established in 2011, also has a significant scale with “over 400,000 explorers” served.
  • Self-Service Option: Go Car Rental highlights a “Self-Service Location” available 24/7 for those who book the GO Self-Service option, offering extreme flexibility for pickup/drop-off. This specific feature might not be as prominently advertised or universally available with Blue Car Rental.
• Verdict: Both are excellent choices for Iceland. Go Car Rental stands out with its explicit “Zero Deposit” feature for specific insurance tiers, which can be a huge relief for many travelers. Blue Car Rental often wins on sheer volume of consistently positive reviews and a slightly longer operational history, but both provide exceptional value and transparency.

Gocarrental.is vs. Hertz Iceland

Hertz represents the typical large international rental agency.

*   Wide Vehicle Range: Both offer a broad spectrum of vehicles from economy to 4x4 SUVs.
*   Professional Operations: Both operate with a high degree of professionalism and standardized procedures.
*   Pricing Structure: Hertz typically has lower base rates but then adds significant costs for comprehensive insurance CDW, GP, TP often sold separately or as expensive packages, roadside assistance, and potentially higher deposits. Go Car Rental's inclusive pricing model is usually more transparent and often cost-effective overall once all necessary protections are factored in. A study from the Association of Car Rental Industry Leaders showed that add-ons at major international firms can increase total cost by 30-60%.
*   Deposit Requirements: Hertz and most international brands almost always requires a substantial security deposit on a credit card, which can range from hundreds to thousands of Euros. Go Car Rental's zero-deposit option is a significant advantage here.
*   Personalization: Local companies like Go Car Rental often provide a more personalized customer service experience, with staff who are locals and can offer specific advice for driving in Iceland. International giants can sometimes feel more transactional.
*   Airport Location: Hertz often has desks directly inside the KEF terminal, offering immediate access to staff, though vehicles are still usually off-site. Go Car Rental relies entirely on its shuttle service.

• Verdict: Go Car Rental generally offers better value and transparency due to its inclusive insurance and zero-deposit policy. Hertz might appeal to those who prefer international brand familiarity or need a wider network of pickup/drop-off points across Iceland, but prepare for potentially higher final costs.

Gocarrental.is vs. Europcar Iceland

Another major international player, Europcar shares many characteristics with Hertz in terms of its market position. Laelectrical.com Reviews

*   Fleet Diversity: Both offer a diverse range of vehicles.
*   Brand Recognition: Both are globally recognized brands.
*   Insurance Inclusions: Similar to Hertz, Europcar's standard rates often provide minimal insurance, necessitating costly upgrades for protections like gravel insurance which are crucial in Iceland. Go Car Rental's bundled protection offers superior value.
*   Deposits: Europcar also typically requires a significant credit card deposit. Go Car Rental's no-deposit option is a clear advantage.
*   Customer Experience: While Europcar provides professional service, local companies like Go Car Rental often receive higher praise for their personal touch and responsiveness to specific traveler needs in Iceland.

• Verdict: Go Car Rental likely provides a more straightforward and potentially cheaper overall package for comprehensive coverage. Europcar is a solid choice for those prioritizing a large, established international brand, but always compare the final price with all necessary inclusions.

Key Takeaways for Comparison

• Total Cost, Not Just Base Price: Always calculate the “all-in” price, including necessary insurance Super CDW, Gravel Protection, Theft Protection and any deposit implications. Local companies like Go Car Rental often win here due to their inclusive model.
• Insurance is Paramount: In Iceland, comprehensive insurance, especially gravel protection, is non-negotiable. Prioritize companies that offer this without exorbitant extra charges.
• Deposit vs. No Deposit: If tying up a large sum on your credit card is a concern, Go Car Rental’s zero-deposit option is a unique and highly attractive feature.
• Customer Service: Reviews consistently highlight the importance of responsive and helpful customer service, especially for roadside assistance in Iceland’s unique environment. Both Go Car Rental and Blue Car Rental shine in this area.

Gocarrental.is Fleet Overview

From economical options for city tours to robust 4x4s for rugged terrains, their selection aims to ensure comfort and safety for every journey.

Types of Vehicles Available

The Gocarrental.is website indicates a comprehensive range of vehicle categories, catering to different group sizes, budgets, and planned routes.

• Economy Cars:
  • Examples: Likely models such as Toyota Yaris, Kia Picanto, or similar compact cars.
  • Ideal For: Solo travelers or couples, budget-conscious trips, navigating city streets Reykjavik, and driving on paved main roads e.g., parts of the Ring Road.
  • Limitations: Not suitable for F-roads mountain roads or unpaved gravel roads with rough surfaces. Limited luggage space.
• Midsize Cars:
  • Examples: Could include Toyota Corolla, Skoda Octavia, or comparable sedans/hatchbacks.
  • Ideal For: Small families or groups of 3-4, offering more comfort and luggage space than economy cars. Good for paved roads and some well-maintained gravel roads though caution is advised.
  • Considerations: Still not permitted on F-roads. Better for longer distances on the main routes.
• 4×4 SUVs:
  • Examples: Likely models such as Dacia Duster, Suzuki Vitara, Toyota RAV4, Land Cruiser, or similar.
  • Ideal For: Essential for exploring Iceland’s interior and accessing F-roads, which are often unpaved and can have river crossings though specific models may have different capabilities. Also provides superior traction and ground clearance for winter driving conditions snow, ice.
  • Recommendations: Highly recommended for those planning to drive the entire Ring Road, venture into highlands, or visit attractions off paved routes.
  • Note on F-Roads: Even with a 4×4, always check road conditions and specific F-road rules. Some F-roads are more challenging than others.
• Minivans/Passenger Vans:
  • Examples: Models like Renault Trafic, Volkswagen Caravelle, or similar larger vans.
  • Ideal For: Larger families or groups 5-9+ passengers needing ample seating and luggage capacity.
  • Usage: Primarily for paved roads and standard gravel roads. While spacious, they are not typically designed for rugged F-road travel.

Vehicle Maintenance and Condition

The website emphasizes that they take pride in offering a “diverse fleet of new and dependable rental cars.” Maintaining a good condition fleet is crucial for customer satisfaction and safety, especially in Iceland’s demanding environment.

• Modern Fleet: Reviews often mention that cars are new or in excellent condition, indicating regular fleet rotation and investment in newer models. A modern fleet generally means better fuel efficiency, more reliable performance, and enhanced safety features.
• Regular Servicing: Reputable rental companies like Go Car Rental adhere to strict maintenance schedules, ensuring vehicles are regularly serviced and checked between rentals. This includes tire pressure, fluid levels, brakes, and lights.
• Winter Preparedness: For rentals during Iceland’s winter months October to April, it’s reasonable to expect that 4×4 vehicles will be equipped with appropriate winter tires studded or non-studded, depending on regulations and conditions to handle snow and ice. This is a critical safety feature.
• Cleanliness: Customer testimonials frequently praise the cleanliness of the vehicles upon pickup, reflecting a commitment to providing a pleasant experience.

Choosing the Right Vehicle for Your Trip

Selecting the appropriate vehicle type is paramount for an enjoyable and safe Icelandic adventure.

• Route Planning:
  • Ring Road Route 1 only on paved sections: An economy or midsize car is generally sufficient for summer travel.
  • Exploring gravel roads, Golden Circle detours, or Snaefellsnes Peninsula: A small 4×4 or midsize SUV might be a safer and more comfortable choice, even if not strictly required.
  • Highlands or F-roads: A full-size 4×4 SUV like a Land Cruiser with high ground clearance is absolutely essential. Driving a 2WD car on F-roads is illegal and extremely dangerous.
• Season:
  • Summer June-August: More roads are open, and weather is milder. 2WD cars are more feasible for main routes.
  • Winter September-May: Unpredictable weather snow, ice, strong winds makes a 4×4 highly recommended, if not essential, for safety and accessibility, even on paved roads.
• Passenger Count and Luggage: Ensure the vehicle has enough seating for your group and sufficient trunk space for all luggage, especially if you plan to move between accommodations frequently. Overpacking a small car can lead to discomfort and visibility issues.
• Budget: Balance your vehicle needs with your budget. While a 4×4 is ideal for many scenarios, it will be significantly more expensive than an economy car.

Frequently Asked Questions

What is gocarrental.is?

Based on checking the website, Gocarrental.is is an Icelandic car rental company owned by three locals, established in 2011, offering a diverse fleet of vehicles for rent in Iceland with a focus on comprehensive inclusions and customer service. Airportcanaveral.com Reviews

Where is Go Car Rental located in Iceland?

Go Car Rental has its primary office near Keflavík International Airport Fuglavík 43, 230 Keflavík and a smaller office in Reykjavík Skógarhlíð 16, 105 Reykjavík.

Does Go Car Rental offer airport pickup and drop-off?

Yes, Go Car Rental offers free shuttle service for pickup and drop-off at Keflavík International Airport KEF with all rental prices.

What are Go Car Rental’s opening hours?

The Keflavík office is 24/7 from June 1st to September 30th and 05:00 – 20:00 from October 1st to May 31st.

The Reykjavík office is open 08:00 – 16:00, Monday to Sunday. Self-service options are 24/7 all year.

What insurance is included with Go Car Rental?

All Go Car Rental vehicles include Super CDW Collision Damage Waiver, Gravel Protection, and Theft Protection as standard. Highlandbroadband.com Reviews

Can I rent a car with no deposit at Go Car Rental?

Yes, Go Car Rental offers a “Zero Deposit” option, typically by purchasing their Gold or Platinum insurance package.

What are the age requirements for renting a car from Go Car Rental?

The minimum age is 20 years old for 2WD and medium 4WD/AWD vehicles, and 23 years old for larger 4WD, SUVs, and luxury models.

Drivers must have held a valid license for at least 1 year.

Do I need an International Driving Permit for Go Car Rental?

Yes, if your driver’s license is not in Latin script, an International Driving Permit IDP or an official translation is required.

Can I pay with a debit card at Go Car Rental?

Yes, debit cards are accepted as a guarantee if you purchase the Gold insurance package at €25 per day. Otherwise, a credit card in the driver’s name is required. Optuma.com Reviews

Does Go Car Rental offer 24/7 roadside assistance?

Yes, Go Car Rental provides 24-hour car rental roadside assistance with all rentals.

What is Go Car Rental’s cancellation policy?

Go Car Rental offers free cancellation if you cancel your reservation 24 hours before the scheduled pickup time.

Can I rent a car in Reykjavik and drop it off at Keflavik Airport?

Yes, you can rent a car in Reykjavik and drop it off at Keflavik International Airport, but a one-way fee of €50 applies.

What types of cars does Go Car Rental offer?

Go Car Rental offers a diverse fleet including small economy cars, mid-size cars, larger 4×4 SUV vehicles, and spacious minivans.

Are F-roads accessible with Go Car Rental vehicles?

Yes, Go Car Rental offers 4×4 SUVs suitable for F-roads mountain roads, which are necessary for accessing certain parts of the Icelandic highlands. Lawlanesolicitors.co.uk Reviews

Is unlimited mileage included with Go Car Rental?

Yes, all rentals with Go Car Rental include unlimited mileage, allowing you to explore Iceland freely.

How do I contact Go Car Rental customer service?

Based on typical website structures, you would find contact information phone, email, or contact form on their “Contact Us” page or in your reservation confirmation email.

What should I do if my flight is delayed and I can’t pick up the car on time?

You should immediately contact Go Car Rental’s customer service to inform them of your delay.

Their 24/7 service during peak season is helpful in such situations.

Does Go Car Rental provide GPS or Wi-Fi with rentals?

While not explicitly listed as standard on the main page, some customer reviews mention included WiFi, suggesting it might be an available add-on or included in certain packages. You should inquire during booking. Baristaunderground.com Reviews

What is the self-service option at Go Car Rental?

The self-service option at their Keflavík office Fuglavík 43, 230 Keflavík allows for 24/7 pickup and drop-off for those who have booked this specific option, facilitating a quicker process without queues.

Do I need to clean the rental car before returning it to Go Car Rental?

No, you are not required to fully clean the vehicle, but they appreciate if you remove any trash.

Professional cleaning is handled by their team after return.

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