Iv.lt Reviews

Based on looking at the website, iv.lt appears to be a well-established web hosting and domain registration service provider based in Lithuania.

It offers a comprehensive suite of services including domain registration, website hosting, professional email services, website builders, SEO tools, security solutions like SSL certificates and VPN, and VPS servers.

The company highlights its extensive experience in the market, claiming over 20 years of operation and serving more than 120,000 clients, positioning itself as a market leader in the Baltic region.

The website also showcases positive customer testimonials, emphasizing reliable support, ease of use, and quick problem resolution. Onthegrindcoffee.co.uk Reviews

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

iv.lt Review & First Look

When you first land on iv.lt, the site presents itself as a professional and experienced player in the web hosting arena.

The layout is clean, and key services are clearly listed, making it relatively easy to navigate, even with the primary language being Lithuanian. Webcentral.com.au Reviews

The immediate impression is one of reliability, largely due to the highlighted statistics like “181,684 domains currently served” and “over 120,000 clients.” This speaks volumes about their scale and market penetration.

Initial Impressions on Design and Usability

The website’s design is functional and modern, using a color scheme that conveys professionalism.

While the main language is Lithuanian, there are options to switch to English, Estonian, and Latvian, indicating an attempt to cater to a broader regional audience.

The navigation bar at the top is intuitive, categorizing services logically.

• Clean Layout: The use of ample white space prevents the site from feeling cluttered.
• Clear Call-to-Actions: Buttons for ordering services are prominent and easy to spot.
• Multi-language Support: Crucial for a regional service provider, allowing users from neighboring countries to access information.
• Mobile Responsiveness: The site adapts well to different screen sizes, which is a good sign for user experience across devices.

Transparency and Information Availability

Iv.lt provides a good level of transparency regarding its services. Stephenrimmer.com Reviews

Pricing for core offerings like domain registration and hosting plans is displayed directly on the homepage, making it easy for potential customers to get an immediate sense of costs.

They also clearly state their working hours for customer support, which is a thoughtful detail often overlooked by other providers.

• Service Details: Each service category, from domain registration to VPS servers, has a brief description of its benefits and starting prices.
• Customer Support Hours: Clearly listed, showing their commitment to availability, even on weekends.
• Customer Testimonials: A dedicated section with client feedback adds a layer of social proof, although the testimonials are primarily in Lithuanian.

iv.lt Pros & Cons

Like any service provider, iv.lt has its strengths and weaknesses.

Understanding these can help you make an informed decision.

Advantages of Using iv.lt

Iv.lt brings several compelling advantages to the table, particularly for users in the Baltic region. Goldavenue.com Reviews

Their long-standing presence and extensive client base are significant indicators of their reliability.

• Established Market Presence: With over 20 years of experience, iv.lt is a veteran in the hosting industry. This longevity suggests stability and a deep understanding of customer needs.
  • Over 120,000 clients: A testament to their broad appeal and trusted service.
  • Tier III Data Center: This is a crucial detail for hosting services, implying high reliability, redundant power, cooling, and network uptime. Industry standards for Tier III data centers aim for 99.982% uptime annually, equating to less than 1.6 hours of downtime per year.
• Comprehensive Service Portfolio: They offer a one-stop shop for web presence, covering everything from domain names to advanced hosting and security.
  • Domain Registration: Wide variety of TLDs, including .lt, .eu, .com, .org.
  • Web Hosting shared, prohosting, VPS: Caters to different needs, from small personal sites to large enterprise applications.
  • Website Builder: Simplifies website creation for non-technical users.
  • Security Features: SSL certificates, VPN services, website security tools, and professional email filters demonstrate a commitment to user data protection.
• Strong Local Support: Daily phone support, even on weekends, is a significant plus, especially for local businesses that prefer direct communication in their native language.
  • Customer Testimonials: Many highlight the responsiveness and helpfulness of their support team.
  • “Human Hosting”: Their self-proclaimed motto suggests a focus on personalized customer service.
• Money-Back Guarantee: For hosting plans, this provides peace of mind for new customers, allowing them to try the service with less risk. This typically ranges from 14 to 30 days, giving ample time to evaluate the service.

Potential Downsides of iv.lt

While iv.lt offers many benefits, there are a few areas that might be less ideal for some users, particularly those outside the Baltic region.

• Geographic Focus: The services are primarily geared towards the Baltic market. While they offer English, the core operations, pricing, and support seem optimized for Lithuanian users. This might mean less tailored support or fewer localized features for international clients.
  • Language Barrier: Despite English support, the deepest level of technical assistance or detailed explanations might still be more readily available in Lithuanian.
  • Data Center Location: The Tier III data center is presumably in Lithuania, which could impact latency for users located far away. For example, a website hosted in Lithuania might load slightly slower for a user in the United States compared to one hosted on a server in North America.
• Pricing Transparency for Advanced Services: While initial pricing for basic domains and hosting is clear, more complex services like Prohosting, dedicated VPN, or advanced security tools might require deeper inquiry for specific pricing details.
• Limited Public Reviews Beyond Their Site: While they showcase many positive testimonials on their own site, it’s harder to find independent, third-party reviews in English that provide a broader, unbiased perspective. This makes it challenging to gauge public sentiment outside of their curated feedback.

iv.lt Pricing

Understanding the cost structure of iv.lt’s services is key to evaluating its value proposition.

They offer various plans designed to cater to different needs, from basic domain registration to advanced server solutions.

Domain Registration Costs

Iv.lt lists transparent pricing for common domain extensions directly on their homepage. This makes it easy to compare and decide. Initialparking.co.uk Reviews

• .lt domains: €6.49
• .eu domains: €4.99
• .com domains: €8.99
• .org domains: €7.49
• Free domains: They offer free .online, .site, .store, .tech, .space, and .fun domains with their website hosting service, which is a strong incentive for new customers.

Website Hosting Plans

Their hosting plans are designed to be flexible, offering different tiers based on resource needs.

The “T1” plan is specifically highlighted as a new, affordable option.

• Starting Price: From €1.99/month.
• Key Features:
  • Daily phone support.
  • Support for new PHP and SQL versions.
  • Regular backups.
  • Monthly payment options.
  • Money-back guarantee.

Website Builder Pricing

For those looking to create a website without coding knowledge, iv.lt offers a drag-and-drop website builder.

• Starting Price: From €0.00/month likely for basic, limited versions, with premium features or custom domains requiring an upgrade.
  • No programming knowledge required.
  • Designer-created templates.
  • Website creation in as little as 30 minutes.
  • Mobile-responsive designs.

VPS Server Pricing

VPS Virtual Private Server options cater to users who need more control and dedicated resources than shared hosting can provide.

• Starting Price: From €5.99/month.
• Variety of Plans: 8 different sized plans.
• Operating Systems: Supports both Linux and Windows servers.
• Administration: Self-administered, giving users full control.
• Activation: Quick activation within 5 minutes.

SSL Certificate Pricing

SSL certificates are crucial for website security and SEO, and iv.lt provides these through reputable providers. Nadracardcentre.co.uk Reviews

• Starting Price: From €26.66/year.
• Key Benefits:
  • Reliable providers.
  • Fast activation.
  • Mobile-friendly.
  • Improves Google search rankings Google favors secure sites.

iv.lt Alternatives

While iv.lt is a strong contender, especially in the Baltic region, exploring alternatives is always a wise approach to ensure you find the best fit for your specific needs.

Here are some general categories of alternatives and examples:

Global Hosting Providers

These are large-scale international players that offer a broad range of services and often have data centers globally, potentially providing better latency for non-Baltic audiences.

• Hostinger: Known for its affordable plans, global data centers, and user-friendly interface. They offer shared hosting, VPS, and cloud hosting. Hostinger is particularly popular for beginners due to its intuitive control panel and competitive pricing, often starting below $3/month for shared hosting.
• SiteGround: Renowned for its excellent customer support, performance optimization, and specialized WordPress hosting. SiteGround’s hosting plans are generally more expensive but offer premium features like daily backups, free CDN, and advanced caching. Their customer satisfaction rates are consistently high, often cited as 98% or higher.
• Bluehost: A popular choice for WordPress users, often recommended directly by WordPress.org. Bluehost provides a free domain for the first year, free SSL, and a one-click WordPress install. Their plans typically start around $2.95/month.
• DreamHost: Offers reliable hosting with a strong commitment to open-source technologies. They provide shared hosting, VPS, and dedicated servers, along with a custom control panel. DreamHost also offers a 97-day money-back guarantee, one of the longest in the industry.

Regional / European Hosting Providers

For those who prefer a European data center but perhaps need a wider geographical reach than iv.lt’s primary focus, other European providers might be suitable.

• OVHcloud France: A major European cloud and hosting provider offering a vast array of services from shared hosting to dedicated servers and public cloud. Known for its competitive pricing and extensive infrastructure across Europe and beyond. They manage over 400,000 servers across 33 data centers globally.
• Hetzner Germany: Popular for its robust and affordable dedicated servers and cloud hosting solutions. Hetzner is known for its high performance and reliable infrastructure, often favored by developers and businesses requiring significant resources.

Specialized Providers

If your needs are very specific, such as e-commerce, managed WordPress, or purely cloud infrastructure, you might look at providers specializing in those areas. Lakany.com Reviews

• Kinsta / WP Engine Managed WordPress: For users whose entire focus is WordPress, these providers offer highly optimized, managed environments with expert support, advanced security, and performance-boosting features. Kinsta, for example, uses Google Cloud Platform’s premium tier network for all its sites.
• Shopify / Wix Website Builders: If the primary goal is just to build a website with minimal technical fuss, platforms like Shopify for e-commerce or Wix for general websites offer comprehensive drag-and-drop solutions with integrated hosting and domain management. Wix boasts over 200 million users worldwide.

When choosing an alternative, consider factors like:

• Geographic location of data centers: Impacting speed for your target audience.
• Customer support quality and availability: Is 24/7 support important to you?
• Scalability: Can the provider grow with your needs?
• Specific features: Do you need advanced security, specific programming language support, or e-commerce integrations?
• Pricing and contract terms: Annual vs. monthly payments, renewal rates.

How to Cancel iv.lt Subscription

Cancelling a subscription with any service provider, including iv.lt, typically involves a few standard steps.

It’s crucial to understand the process to avoid unexpected charges and ensure a smooth transition.

General Steps for Cancellation

Based on common practices in the web hosting industry, here’s how one would generally go about canceling an iv.lt subscription: Mauvegroup.com Reviews

1. Log In to Your Client System: The first step is almost always to access your customer account or “Klientų sistema” on the iv.lt website. This portal is where you manage your services, billing, and personal information.

   • Locate Service Management: Once logged in, navigate to a section often labeled “My Services,” “Subscriptions,” or “Hosting Plans.”
   • Identify the Service to Cancel: Find the specific domain, hosting plan, or other service you wish to terminate.

2. Initiate Cancellation Request:

   • Look for a “Cancel” or “Manage” Option: Within the details of the specific service, there should be an option to cancel or manage its subscription.
   • Follow On-Screen Prompts: The system will likely guide you through a series of steps, which might include confirming your decision, stating a reason for cancellation optional, but helpful for the provider, and specifying an effective cancellation date.
   • Review Terms: Pay close attention to any terms regarding cancellation, especially if you’re within a contract period or an active billing cycle.

3. Contact Customer Support If Necessary: If you can’t find the option to cancel within the client system, or if you encounter issues, reaching out to iv.lt’s customer support is the next best step.

   • Phone Support: Call their listed support number: +370 5 232 4444 during their working hours Mon-Fri 08:00-22:00, Thu 16:00-17:00 exception. Sat-Sun 10:00-19:00, 13:00-14:00 exception.
   • Email Support: Send an email to [email protected]. Be sure to include your account details username, registered email, or service ID to expedite the process.
   • Wiki/FAQ: Check their “Wiki” or blog section “BLOGas” for articles or guides on how to manage or cancel services. They might have step-by-step instructions there.

4. Confirm Cancellation: After initiating the cancellation, you should receive a confirmation email from iv.lt. Keep this email as proof of your cancellation request. If you don’t receive one within a reasonable timeframe e.g., 24-48 hours, follow up with their support.

Important Considerations Before Cancelling

• Data Backup: Before canceling any hosting or email service, always back up all your website files, databases, and emails. Once the service is terminated, your data may be permanently deleted.
• Domain Ownership: If you’re canceling hosting but want to keep your domain name, ensure you’ve either transferred it to another registrar or confirmed that it will remain registered with iv.lt separately from your hosting plan.
• Billing Cycles: Understand when your current billing cycle ends. Cancelling mid-cycle might not result in a refund for the unused portion, unless covered by a specific money-back guarantee like their initial hosting guarantee.

How to Cancel iv.lt Free Trial

Based on the information on iv.lt’s homepage, it’s not explicitly clear if they offer a traditional “free trial” for all their services in the conventional sense e.g., a 7-day or 30-day no-commitment period. However, they do mention a “money-back guarantee” for hosting plans starting from €1.99/month, and a website builder starting at €0.00/month. Gilboys.co.uk Reviews

These often function similarly to a free trial by allowing users to try the service with minimal risk.

Cancelling a Money-Back Guarantee Service

If you signed up for a hosting plan with the money-back guarantee:

1. Review the Guarantee Terms: The most critical step is to understand the specific terms and duration of iv.lt’s money-back guarantee. Typically, these guarantees are valid for a limited period, often 14, 30, or 45 days, from the date of purchase. Ensure you are within this window.
2. Initiate Refund Request:
   • Through Client System: Log into your iv.lt “Klientų sistema.” Look for an option to manage your hosting plan or billing. There might be a direct link or form to request a cancellation and refund.
   • Contact Support Directly: If an online option isn’t available or clear, contact iv.lt’s customer support immediately.
     • Be Specific: Clearly state that you wish to cancel your hosting service and request a refund under the money-back guarantee.
     • Provide Account Details: Have your account information username, registered email, service ID ready.
     • Be Prompt: Act quickly to ensure your request falls within the guarantee period.
3. Confirm Refund Process: Ask for confirmation of your cancellation and details about when you can expect the refund to be processed. Refunds can take several business days to appear on your statement.

Cancelling a €0.00/month Website Builder

If you are using the free tier of their website builder:

1. Log In: Access your iv.lt account.
2. Locate Website Builder Service: Find the section related to your website builder.
3. Delete or Discontinue: There should be an option to delete the website, stop using the service, or downgrade your plan if you’ve upgraded. Since it’s a free service, there typically aren’t financial obligations, but you might want to remove any associated data.
4. No Refund Needed: As it’s a free service, there’s no money to be refunded. The cancellation primarily involves discontinuing access or deleting content.

General Advice for Trials/Guarantees

• Read the Fine Print: Always read the terms and conditions associated with any free trial or money-back guarantee. This includes details on what is covered, any exclusions, and the exact duration.
• Mark Your Calendar: Set a reminder before the trial or guarantee period expires to ensure you cancel on time if you decide the service isn’t for you.
• Backup Your Work: Even if it’s a free trial website builder, if you’ve put significant effort into designing a site, try to find an option to export or save your content, if available, before canceling.

iv.lt vs. Competitors

To provide a comprehensive review, it’s beneficial to compare iv.lt against some of its common competitors, both local and international.

This comparison typically focuses on features, performance, pricing, and customer support. Sainsburysenergy.com Reviews

Local/Regional Competitors e.g., Interneto Vizija, Hostinger Lithuania

While specific direct Lithuanian competitors are not explicitly named on iv.lt’s homepage, in the broader Baltic market, other local hosting providers exist. For example, Interneto Vizija is a well-known name in Lithuania. Hostinger, though global, has a strong presence and localized offerings in many countries, including Lithuania.

• iv.lt vs. Interneto Vizija general assessment:

  • Experience: Both are long-standing providers. iv.lt highlights “more than 20 years,” suggesting similar longevity.
  • Service Range: Both likely offer similar core services like domain registration, shared hosting, VPS.
  • Customer Base: iv.lt boasts “over 120,000 clients,” which is a significant number for the region, indicating strong market share.
  • Local Support: Both would likely excel here, offering support in Lithuanian. iv.lt emphasizes daily phone support.
  • Pricing: Likely competitive, with both striving to offer value to the local market. iv.lt’s starting price for hosting at €1.99/month is very competitive.

• iv.lt vs. Hostinger Lithuania:

  • Global Reach vs. Local Focus: Hostinger is a global giant with data centers worldwide, offering broader geographic flexibility. iv.lt is clearly focused on the Baltic region.
  • Pricing: Both offer highly competitive entry-level pricing. Hostinger is known for its aggressive discounts on long-term plans.
  • Features: Hostinger generally provides a more feature-rich control panel hPanel and a wider array of developer tools. iv.lt offers robust core services.
  • Support: Hostinger offers 24/7 live chat support, which might be a plus for users needing immediate assistance outside business hours. iv.lt provides strong phone support during defined hours.
  • Website Builder: Both offer user-friendly website builders.

International Competitors e.g., Bluehost, SiteGround

Comparing iv.lt to major global players highlights different strengths and target audiences.

• iv.lt vs. Bluehost: Laurasgreenleaves.co.uk Reviews

  • Target Audience: iv.lt primarily serves the Baltic region. Bluehost is heavily geared towards the North American market and WordPress users globally.
  • WordPress Optimization: Bluehost is officially recommended by WordPress, offering specific optimizations. iv.lt supports PHP and SQL versions, making it compatible, but not necessarily optimized specifically for WordPress to the same extent.
  • Pricing: Bluehost’s introductory pricing can be very low, but renewal rates can be higher. iv.lt’s pricing appears consistent.
  • Data Center Locations: Bluehost has data centers primarily in the US. iv.lt’s data center is likely in Lithuania Tier III, which is better for European users.
  • Support: Bluehost offers 24/7 phone and chat. iv.lt has defined phone support hours.

• iv.lt vs. SiteGround:

  • Performance & Technology: SiteGround is known for its premium performance, using cutting-edge technologies like Google Cloud infrastructure and custom caching. iv.lt operates its own Tier III data center, indicating strong infrastructure but perhaps not the same level of specialized optimization as SiteGround.
  • Customer Support: SiteGround consistently receives top marks for its expert and responsive 24/7 support. iv.lt also prides itself on “human hosting” and prompt phone support.
  • Pricing: SiteGround is generally more expensive than iv.lt, reflecting its premium features and support.
  • Features: SiteGround offers more advanced features like free CDN, staging environments, and more robust security tools as standard on many plans.

Overall Comparison Takeaway:

Iv.lt stands out for its strong local presence, extensive experience, and comprehensive suite of services tailored for the Baltic market.

For businesses and individuals within this region, its local support, Tier III data center, and integrated services make it a highly convenient and reliable choice.

International providers might offer more global reach, 24/7 support, or specialized optimizations, but often at a different price point or with less personalized local service. Affinitywater.co.uk Reviews

iv.lt Security Features

Iv.lt places a clear emphasis on security, offering several tools and services designed to protect websites and user data.

This commitment is evident in their dedicated “Saugumas” Security section.

SSL Certificates

SSL Secure Sockets Layer certificates are fundamental for website security.

They encrypt data transferred between a web server and a browser, protecting sensitive information like login credentials and payment details.

• Patikimi Teikėjai Reliable Providers: iv.lt sources SSL certificates from trusted providers, ensuring industry-standard encryption and compatibility.
• Greitas Aktyvavimas Fast Activation: The promise of quick activation means your site can be secured rapidly, minimizing any period of vulnerability.
• Pritaikyti Mobiliesiems Telefonams Optimized for Mobile Phones: This ensures that your site remains secure and displays correctly across all devices, crucial for modern web traffic.
• Užtikrina Aukštesnes „Google“ Pozicijas Ensures Higher Google Rankings: Google actively favors secure websites HTTPS in its search algorithms, making SSL a critical SEO factor.

VPN Paslauga VPN Service

A Virtual Private Network VPN creates a secure, encrypted connection over a public network, enhancing online privacy and security. Worldwidetranscripts.com Reviews

While primarily for individual users, offering this as part of a web service package adds value.

• Enhanced Privacy: Hides your IP address and encrypts your internet traffic, preventing third parties from monitoring your online activities.
• Secure Browsing: Particularly useful when connecting to public Wi-Fi networks, protecting data from potential eavesdroppers.
• Data Protection: Adds an extra layer of security for users accessing their hosting accounts or managing their websites remotely.

Svetainės Saugumo Įrankis Website Security Tool

This refers to a general website security solution, likely a firewall or malware scanner designed to protect the website itself.

• Malware Scanning & Removal: Automatically scans website files for malicious code and helps in removing detected threats.
• Vulnerability Protection: Identifies and helps patch common vulnerabilities in website software e.g., CMS like WordPress that hackers might exploit.
• DDoS Protection: Protects against Distributed Denial of Service attacks, which aim to overwhelm a website’s server with traffic, making it unavailable.
• Blacklist Monitoring: Checks if your website or its IP address has been blacklisted by search engines or security organizations, which can severely impact reputation and traffic.

Profesionalus El. Pašto Filtras Professional Email Filter

Email security is crucial for businesses.

A professional email filter helps protect against common email-borne threats.

• Spam Filtering: Reduces unwanted spam emails, improving productivity and reducing the risk of phishing attempts.
• Virus and Malware Protection: Scans incoming and outgoing emails for malicious attachments or links.
• Phishing Protection: Detects and blocks fraudulent emails designed to trick users into revealing sensitive information.
• Email Archiving & Compliance: Some advanced filters also offer archiving solutions for regulatory compliance.

Tapatybės Apsauga Internete Online Identity Protection

This feature suggests services aimed at safeguarding your personal and business identity online. Penguinrecruitment.co.uk Reviews

• Domain Privacy WHOIS Protection: Hides your personal contact information name, address, phone number from the public WHOIS database when you register a domain, protecting against spam and unsolicited contact.
• Monitoring for Breaches: Some services monitor for instances where your data e.g., email address, passwords might have been exposed in data breaches.
• Trademark Protection: For businesses, this might involve monitoring for unauthorized use of your brand or domain names.

By offering a combination of these security services, iv.lt demonstrates a holistic approach to protecting its clients’ online assets, which is a critical consideration for anyone establishing or maintaining an online presence.

Blog & Resources

Iv.lt’s commitment to supporting its users extends beyond just providing services.

They also maintain a “BLOGas” blog section, which serves as a valuable resource for customers and general web enthusiasts alike.

This section aims to share professional advice, insights, and news.

Types of Content Offered

The blog covers a range of topics relevant to web presence, hosting, and online business development. Franchiseresales.co.uk Reviews

Based on the snippets provided, the content is practical and aimed at helping users manage and optimize their websites.

• Professional Advice: The blog serves as a platform for iv.lt’s experts to share their knowledge, helping users navigate the complexities of web management.
• Business Development Insights: Content on how to develop an online business suggests they cater to entrepreneurs and small to medium-sized enterprises.
• Company News: Updates from “IV kolektyvo gyvenimo” life of the IV team add a personal touch, showcasing their company culture.

Featured Articles and Guides

The examples of blog posts indicate a focus on common technical challenges and best practices:

• Dviejų Faktorių Autentifikacija Two-Factor Authentication: This is a crucial security topic, indicating their focus on educating users about protecting their accounts. Implementing 2FA can reduce the risk of unauthorized access by over 99%.
• Kaip Sukonfigūruoti Laiškų Siuntimą Naudojant PHP ir SMTP Populiariausioms TVS? How to Configure Email Sending Using PHP and SMTP for Popular CMS?: A highly practical guide for developers or website administrators, addressing a common technical hurdle for content management systems CMS like WordPress, Joomla, or Drupal.
• Populiariausios HTML Klaidos ir Ką Jos Reiškia Most Popular HTML Errors and What They Mean: This article targets web developers or those maintaining their own sites, helping them troubleshoot common coding issues. HTML errors can impact SEO and user experience.
• Kaip Pasikeisti WordPress Dizaino Temą How to Change WordPress Design Theme: A beginner-friendly guide for one of the most popular CMS platforms, showcasing their support for common user tasks.

Value to the User

The blog functions as a knowledge base, empowering users to solve problems independently and improve their online skills.

• Self-Service Support: Many common issues can be resolved by reading a blog post, reducing the need to contact customer support.
• Education and Skill Development: Users can learn about web security, development best practices, and SEO.
• SEO Benefits: A regularly updated blog with relevant content helps iv.lt itself rank higher in search engines for terms related to web hosting and development. This can drive organic traffic to their site.
• Community Engagement: Sharing insights and news can foster a sense of community around their services.

In essence, iv.lt’s blog is a valuable addition to their service offerings, demonstrating a commitment to user education and support, which is a strong positive for their overall reputation.

Customer Support & Experience

Iv.lt places a strong emphasis on customer satisfaction, evidenced by their self-proclaimed title of “Human Hosting” and the prominent display of customer testimonials.

Their approach to support seems to blend accessibility with expertise.

Accessibility and Contact Channels

• Phone Support: They offer daily phone support +370 5 232 4444 with extensive hours, even on weekends. This direct line of communication is often preferred by users, especially for urgent issues.
  • Weekday Hours: 08:00-22:00 except Thursday 16:00–17:00.
  • Weekend Hours: 10:00-19:00 except 13:00–14:00.
  • This wide availability demonstrates a commitment to being there for customers during peak usage times.
• Email Support: The general inquiry email [email protected] suggests a channel for non-urgent questions or detailed requests.
• Klientų Sistema Client System: This online portal serves as the primary self-service hub, allowing customers to manage their services, billing, and potentially submit support tickets.
• Wiki & Blog: As discussed earlier, their Wiki and Blog sections act as knowledge bases, empowering users to find answers independently.

Customer Testimonials and Feedback

The website showcases numerous positive testimonials from various Lithuanian clients, which speaks to their track record. These testimonials highlight key strengths:

• “Puiki komunikacija su klientu, siunčiami išankstiniai pranešimai dėl mokėjimų ir visa svarbi informacija pateikiama aiškiai ir laiku.” Excellent communication with the client, advance notices for payments are sent, and all important information is provided clearly and on time. – Augustė Tomkutė
  • This points to proactive and transparent communication, particularly regarding billing and service updates, which builds trust.
• “Kokybiškos paslaugos, puikus aptarnavimas. Rekomenduoju!” Quality services, excellent service. I recommend! – Henrikas Klimašauskas
  • A straightforward endorsement of both service quality and customer support.
• “Jau daugybę metų esu klientas ir per tiek laiko susistygavo bendradarbiavimas. Pagalba telefonu beveik nebereikalinga, nes viską galiu susitvarkyti pats savitarnoje. O jei kažkas neaišku… tuomet klientų aptarnavimo specialistai telefonu operatyviai padeda.” I have been a client for many years, and during that time, cooperation has become well-tuned. Phone support is almost no longer needed because I can manage everything myself in self-service. And if something is unclear… then customer service specialists quickly help over the phone. – Vladas Sapranavičius, Webconsulting
  • This is a strong endorsement, indicating:
    • Long-term client retention: Loyalty points to consistent satisfaction.
    • Effective self-service: The client system is intuitive enough for users to manage most tasks.
    • Efficient phone support: When self-service isn’t enough, support is quick and helpful.
• “Labai patenkintas. Serveriai palaiko visas reikalingas programas. Palaikymas tiesiog žaibiškas bet kuriuo metu.” Very satisfied. Servers support all necessary programs. Support is simply lightning fast at any time. – Artūras Savčenka
  • Highlights both technical performance server compatibility and the speed of support.

“Human Hosting” Philosophy

Iv.lt’s self-description as “žmogiškas hostingas” human hosting suggests a focus on personalized, empathetic, and understandable support, moving away from overly technical or automated responses.

This approach can significantly enhance the customer experience, especially for those who are not deeply technical.

Overall Customer Experience

Based on the available information, iv.lt seems to prioritize a customer-centric approach, striving for quick, helpful, and accessible support.

The positive testimonials, coupled with their extensive experience and comprehensive service range, suggest a generally positive customer experience, particularly for users within their primary target market.

FAQs Frequently Asked Questions

What is iv.lt?

Based on checking the website, iv.lt is a Lithuanian web hosting and domain registration company that provides a range of online services, including domain name registration, website hosting, professional email solutions, website builders, SEO tools, and various security services like SSL certificates and VPNs.

How long has iv.lt been in business?

Iv.lt states it has “more than 20 years of experience” in the market, indicating it is one of the oldest and most established web hosting providers in Lithuania.

How many clients does iv.lt serve?

According to their website, iv.lt currently serves “more than 120,000 clients” and manages “181,684 domains.”

What types of domain names can I register with iv.lt?

Iv.lt allows you to register popular domain extensions such as .lt, .eu, .com, and .org.

They also offer free .online, .site, .store, .tech, .space, and .fun domains with their website hosting service.

What are the starting prices for iv.lt services?

Hosting plans start from €1.99/month, the website builder can be used from €0.00/month, VPS servers start from €5.99/month, and SSL certificates start from €26.66/year. Domain prices vary by extension.

Does iv.lt offer a website builder?

Yes, iv.lt provides a website creation tool that doesn’t require programming knowledge, features designer-created templates, and allows for website setup in as little as 30 minutes.

What kind of customer support does iv.lt offer?

Iv.lt offers daily phone support +370 5 232 4444 with specific operating hours, as well as email support [email protected]. They emphasize “human hosting” and prompt assistance.

Does iv.lt offer a money-back guarantee?

Yes, iv.lt offers a money-back guarantee for its website hosting plans, providing a risk-free trial period for new customers.

The specific duration is not explicitly stated on the homepage but is typical for hosting services.

What security features does iv.lt provide?

Iv.lt offers several security features, including SSL certificates, VPN services, a general website security tool likely malware scanning and DDoS protection, a professional email filter, and online identity protection services.

Does iv.lt provide VPS servers?

Yes, iv.lt offers VPS Virtual Private Server solutions with 8 different plan sizes, supporting both Linux and Windows servers, and quick activation.

Are iv.lt’s data centers reliable?

Iv.lt states they operate a “Tier III duomenų centras” Tier III data center, which implies high reliability, redundancy, and a high uptime guarantee typically 99.982% annually.

Can I manage my services online with iv.lt?

Yes, iv.lt has a “Klientų sistema” Client System which is an online portal for customers to manage their domains, hosting, and other services.

Does iv.lt offer email hosting?

Yes, iv.lt provides professional email hosting services, often bundled with their website hosting plans, and includes a professional email filter for security.

How do I cancel an iv.lt subscription?

To cancel an iv.lt subscription, you typically need to log into your “Klientų sistema” Client System, navigate to your services, and follow the cancellation prompts.

If not available online, you can contact their phone or email support.

How do I cancel an iv.lt free trial or get a refund under the money-back guarantee?

If you’re using a service with a money-back guarantee, you need to contact iv.lt support within the specified guarantee period to request a cancellation and refund.

For free website builder tiers, you can usually discontinue the service directly through your client account.

Does iv.lt offer any free domains?

Yes, iv.lt offers free .online, .site, .store, .tech, .space, and .fun domains when you subscribe to their website hosting service.

Is iv.lt suitable for beginners?

Yes, with services like their user-friendly website builder and clear customer support, iv.lt appears to be designed to accommodate users without extensive technical knowledge.

Their blog also provides helpful guides for common tasks.

Where is iv.lt located?

While not explicitly stated, the presence of the .lt domain, Lithuanian language, and contact information Vilnius phone number strongly suggest iv.lt is based in Lithuania.

Does iv.lt support new PHP and SQL versions?

Yes, iv.lt states that its hosting plans support “Naujos PHP ir SQL versijos” New PHP and SQL versions, ensuring compatibility with modern web applications and frameworks.

Does iv.lt provide automatic backups?

Yes, iv.lt includes “Atsarginės kopijos” backups as a feature of its website and email hosting plans, which is crucial for data safety and recovery.

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