Ionos.mx Reviews

Based on looking at the website, Ionos.mx appears to be a legitimate web hosting and cloud solutions provider tailored for the Mexican market.

They offer a comprehensive suite of services, including web hosting, domain registration, email services, e-commerce solutions, WordPress hosting, virtual private servers VPS, dedicated servers, and various cloud computing options.

It’s a platform designed to help individuals and businesses establish and maintain their online presence, providing the foundational infrastructure needed for websites and digital projects.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Ionos.mx Review & First Look

Upon a first glance at Ionos.mx, it’s clear they aim to be a one-stop shop for web presence needs.

The site highlights their focus on personal advisory support, 24/7 assistance, and a 99.99% uptime guarantee.

This suggests a strong emphasis on customer service and reliability, crucial factors for anyone building an online presence.

They showcase a broad range of products, from basic web hosting for beginners to sophisticated cloud infrastructure for advanced users, indicating they cater to a wide spectrum of technical needs and project sizes.

• Initial Impressions: The website interface is clean and professional, with clear calls to action and easy navigation. They immediately emphasize their personal advisor service, a feature that sets them apart from many budget hosting providers.
• Key Offerings:
  • Web Hosting: Includes domain, SSL, and email.
  • Cloud Solutions: Public and private cloud, scalable and high-performance.
  • Specific Products: WordPress hosting, dedicated servers, backup cloud, S3 Object Storage.
• Trust Signals: They prominently display statistics like “22,000,000 registered domains” and “6,200,000 clients,” which lend credibility and show a significant global footprint.

Ionos.mx Features

Ionos.mx provides a robust set of features designed to support various digital needs.

Their offerings span from fundamental web hosting elements to advanced cloud computing solutions, all aimed at ensuring high performance and security for online projects.

• Web Hosting Essentials:
  • Domain Registration: Included with most hosting plans, often for the first year at $0. This is a common and highly attractive incentive.
  • SSL Certificates: Essential for website security and SEO, ensuring data encryption between the user and the server.
  • Professional Email: Allows users to create email addresses with their domain name, enhancing brand professionalism.
  • Website Builder: Often included, enabling users to create professional-looking websites without coding knowledge.
• Performance & Security:
  • 99.99% Uptime Guarantee: A high benchmark in the hosting industry, indicating reliable server performance. While strong, it’s worth noting that 100% uptime is virtually impossible due to unforeseen maintenance or rare outages.
  • Guaranteed Performance: Achieved through robust infrastructure, including state-of-the-art data centers and high-speed network connections.
  • DDoS Protection: Often integrated to protect websites from malicious distributed denial-of-service attacks.
• Cloud & Server Solutions:
  • Cloud Hosting: Provides scalable resources, allowing users to pay only for what they use and easily adjust capacity as needed. This is ideal for growing businesses or projects with fluctuating traffic.
  • Virtual Private Servers VPS: Offers dedicated resources within a shared server environment, providing more control and performance than shared hosting.
  • Dedicated Servers: Provides exclusive use of a physical server, offering maximum performance, security, and customization for high-traffic or resource-intensive applications.
  • Managed WordPress: Automates updates, backups, and security for WordPress installations, reducing the technical burden on users.
• Unique Selling Proposition: Personal Advisor:
  • Dedicated Support: Each client gets a personal advisor who is a direct point of contact for questions and assistance, available via phone, chat, or email. This level of personalized support is uncommon among hosting providers and can be a significant advantage, especially for those less technically inclined.
  • Expert Advice: The advisor and their specialized team offer expert advice and “simple and clear explanations,” aiming to simplify complex technical issues.
• Developer Tools:
  • Deploy Now: Integration with GitHub to deploy code quickly and reliably, streamlining development workflows for programmers.
  • S3 Object Storage: Scalable and cost-effective storage for large amounts of data, suitable for backups, media files, and cloud-native applications.

Ionos.mx Pros & Cons

Understanding the strengths and weaknesses of any service is crucial before committing.

Ionos.mx, like any provider, has its areas of excellence and aspects where it might not be the best fit for every user.

• Pros:
  • Personalized Customer Support: This is a standout feature. Having a dedicated personal advisor, available via multiple channels, can significantly ease the learning curve for new users and provide quick, tailored solutions for experienced ones. This contrasts sharply with generic ticket-based support common elsewhere.
  • Comprehensive Service Portfolio: From basic shared hosting to advanced dedicated servers and scalable cloud solutions, Ionos.mx covers a wide range of needs. This means users can grow their online presence without needing to switch providers.
  • Competitive Pricing Especially Initial Offers: Often, Ionos.mx provides very attractive introductory offers, like $0 for the first year of web hosting, which can be a significant cost-saver for startups and small businesses.
  • Reliability and Uptime: Their advertised 99.99% uptime guarantee, backed by global infrastructure and millions of domains, suggests a strong commitment to service availability.
  • Integrated Solutions: The inclusion of free domains, SSL certificates, and professional email with hosting packages simplifies the setup process and reduces initial costs.
  • Developer-Friendly Tools: Features like Deploy Now and S3 Object Storage cater to developers seeking efficient workflows and scalable data management.
  • Global Presence & Experience: Being part of the IONOS Group, a large European hosting provider, brings decades of experience 30 years mentioned and a robust global infrastructure to the table.
• Cons:
  • Pricing After Introductory Period: While initial offers are compelling, renewal prices can sometimes be significantly higher. Users should always check the long-term costs to avoid surprises. This is a common practice across the hosting industry but is still a point of consideration.
  • Customer Support Quality Varies Anecdotal: While the personal advisor concept is strong, some user reviews outside the official site occasionally report mixed experiences, where the expertise of the advisor might vary, or resolutions might take longer than expected for complex issues.
  • Interface Complexity for Beginners: While powerful, the control panel and array of options might feel overwhelming for absolute beginners who just need a simple website. However, the personal advisor aims to mitigate this.
  • Geographic Focus: While they serve globally, the .mx domain specifically targets the Mexican market. While this is good for localization, it might imply that support or specific features are optimized for this region, potentially leading to slight differences for international users.
  • Upselling: Like many hosting providers, Ionos.mx may engage in upselling additional services during the checkout process or throughout the customer journey. While some offers might be genuinely useful, users should be mindful of what they truly need.
  • Migration Process: Migrating an existing website to Ionos.mx can sometimes be challenging if the user isn’t technically proficient. While support is available, automated migration tools might not be as robust as some specialized migration services.

Ionos.mx Pricing

Ionos.mx offers a tiered pricing structure designed to accommodate various needs, from basic personal websites to complex business applications.

Their pricing strategy often includes attractive introductory rates, which then transition to standard renewal prices.

• Web Hosting Plans:
  • Introductory Offers: Often advertise starting prices as low as $0 for the first year, which typically includes a free domain, SSL certificate, and email. For example, their “Web Hosting” plan explicitly states “$0 por 1 año.”
  • Renewal Pricing: After the initial promotional period, these plans usually renew at a significantly higher, standard rate. It’s crucial for users to check these renewal rates in the terms and conditions or during the checkout process.
  • Tiers: Plans typically scale based on storage, RAM, CPU cores, and number of databases, catering to different levels of traffic and resource demands. Common tiers might be Basic, Plus, and Pro.
• WordPress Hosting:
  • Managed WordPress: Similar to general web hosting, these plans come with specialized optimizations for WordPress and often include automatic updates, enhanced security, and caching. Pricing starts low, then renews higher.
  • Feature-Specific Pricing: Higher tiers often include more storage, better performance, and features like staging environments or developer tools.
• VPS Virtual Private Servers:
  • Resource-Based: VPS pricing is generally based on the allocated CPU cores, RAM, and SSD storage. They offer more flexibility and power than shared hosting.
  • Tiered Options: Multiple VPS plans are available, allowing users to select the computing power they need without paying for unused resources.
• Dedicated Servers:
  • High-End Pricing: Dedicated servers are at the higher end of the pricing spectrum due to providing exclusive access to physical hardware. Prices vary significantly based on processor type, RAM, storage SSD vs. HDD, and bandwidth.
  • Ideal For: Large businesses, high-traffic websites, and resource-intensive applications where performance and security are paramount.
• Cloud Solutions Compute Engine, Cloud Servers, S3 Object Storage:
  • Pay-as-you-go or Tiered: Cloud services often operate on a pay-as-you-go model for certain resources or tiered plans for fixed resource allocations.
  • Scalability: The pricing model here emphasizes scalability, allowing users to increase or decrease resources and costs based on real-time demand.
  • Storage Costs: S3 Object Storage is priced per gigabyte, making it cost-effective for large-scale data storage.

Important Pricing Considerations:

• Domain Renewal: While domains might be free for the first year, their renewal costs are separate and usually higher than the initial $0.
• Add-ons: Additional services like advanced backup solutions, premium SSL certificates, or specialized security features might incur extra costs.
• Taxes: Prices displayed might exclude local taxes like VAT/IVA in Mexico, which will be added at checkout.

Ionos.mx vs. Competitors

Comparing Ionos.mx to other hosting providers involves looking at key differentiators like pricing, support, features, and target audience.

Here’s how they stack up against some common competitors:

• Ionos.mx vs. Hostinger:

  • Ionos.mx: Known for its personalized advisor and comprehensive suite of cloud/server solutions. Often has strong introductory offers. Focuses on robust infrastructure and direct human support.
  • Hostinger: Extremely competitive on price, especially for shared hosting. Offers a very user-friendly interface hPanel and strong performance for its price point. Less emphasis on personalized support, more on extensive knowledge bases and ticket/chat support. Often targets budget-conscious users and beginners.
  • Verdict: Hostinger is generally cheaper for basic shared hosting. Ionos.mx offers more hand-holding with its personal advisor and a broader range of advanced server options.

• Ionos.mx vs. GoDaddy:

  • Ionos.mx: Strong on personal support and a wide range of cloud options. Focuses on performance and scalability.
  • GoDaddy: A market giant, known for extensive domain registration services and aggressive marketing. Offers a huge array of products beyond hosting marketing, website builder, etc.. Support is varied, with many options but less personalized than Ionos.mx. Can be pricier for renewals and has a reputation for aggressive upselling.
  • Verdict: GoDaddy is more of a digital services supermarket. Ionos.mx provides a more focused hosting experience with a clear emphasis on dedicated support.

• Ionos.mx vs. Bluehost:

  • Ionos.mx: Offers a more diversified portfolio beyond just shared hosting, with a strong focus on server and cloud solutions. The personal advisor is a unique selling point.
  • Bluehost: One of the most popular choices for WordPress users, often recommended directly by WordPress.org. Very beginner-friendly interface and simple pricing for shared hosting. Less emphasis on advanced server solutions and cloud infrastructure compared to Ionos.mx. Support is often standard ticket/chat.
  • Verdict: Bluehost is excellent for WordPress beginners. Ionos.mx offers more scalability and advanced infrastructure options, plus the personal touch of an advisor.

• Ionos.mx vs. SiteGround:

  • Ionos.mx: Focuses on a broad range of hosting types and the personal advisor model.
  • SiteGround: Renowned for its premium managed WordPress and WooCommerce hosting, excellent performance especially with their custom optimizations, and highly rated expert customer support though not a dedicated personal advisor. Generally more expensive than basic shared hosting providers but offers superior speed and security.
  • Verdict: SiteGround is a premium choice for managed WordPress with top-tier performance and support. Ionos.mx offers a broader spectrum of server types and the unique personal advisor experience, potentially at a lower introductory price.

How to Cancel Ionos.mx Subscription

Canceling a subscription with Ionos.mx typically involves navigating their customer portal and following specific steps.

Due to their “personal advisor” model, you might also have the option to seek assistance from your assigned advisor.

• Step-by-Step Cancellation Process:
  1. Log in to the IONOS Control Panel: Access your account using your customer ID and password.
  2. Navigate to “My Contracts”: Look for a section or menu item titled “Contracts & Subscriptions” or “My Contracts.”
  3. Select the Desired Contract/Product: Identify the specific hosting plan, domain, or service you wish to cancel.
  4. Initiate Cancellation: There should be an option to “Cancel” or “Terminate” the contract. This might be under a “Details” or “Manage” sub-menu for the specific product.
  5. Review Cancellation Terms: Before confirming, you’ll likely be presented with details regarding the cancellation, including any remaining contract duration, refund eligibility if any, and the effective date of termination. Be mindful of their terms of service, as many hosting contracts are for a specific term e.g., 12 or 24 months.
  6. Confirmation: Confirm your decision to cancel. You may receive a confirmation email or a cancellation number.
• Contacting Your Personal Advisor:
  • If you encounter any difficulties or prefer human assistance, contact your personal advisor directly via phone, chat, or email. They can guide you through the process or even initiate the cancellation on your behalf after verifying your identity.
• Important Considerations:
  • Data Backup: Before canceling, always back up all your website files, databases, and emails. Once the service is terminated, your data will likely be permanently deleted.
  • Domain Transfer: If your domain is registered with Ionos.mx and you wish to keep it, ensure you transfer it to another registrar before your hosting plan expires or is canceled. Initiate the transfer process well in advance typically 7-10 days to avoid losing your domain.
  • Billing Cycle: Understand your billing cycle. Cancellations typically take effect at the end of the current billing period, and you might not receive a refund for unused time if you cancel mid-term.
  • Cooling-Off Period/Money-Back Guarantee: Check if your purchase was eligible for a money-back guarantee often 30 days for new sign-ups. If so, ensure you cancel within that period to receive a full refund.

How to Cancel Ionos.mx Free Trial

Ionos.mx occasionally offers free trials for certain services or introductory periods that are effectively free for the first year.

Canceling these “free trials” or initial $0 periods before they roll over into paid subscriptions is critical to avoid unexpected charges.

• Understanding the “Free Trial” Mechanism:
  • Ionos.mx often presents offers like “$0 for 1 year” for web hosting. While presented as free, these are typically promotional introductory prices that automatically convert to standard paid subscriptions after the promotional period ends.
  • To avoid being charged, you must cancel before the promotional period concludes.
• Cancellation Steps Similar to Subscription Cancellation:
  1. Log in to your IONOS Control Panel.
  2. Go to “My Contracts” or “Contracts & Subscriptions.”
  3. Locate the “free trial” or $0 plan: Identify the specific service that is currently in its promotional period.
  4. Initiate Cancellation: Look for the “Cancel” or “Terminate” option associated with that product.
  5. Confirm Cancellation: Review the details, which should state that the service will be canceled at the end of the promotional period, preventing any future charges.
• Proactive Measures:
  • Set a Reminder: When signing up for a free trial or $0 introductory offer, immediately set a calendar reminder for a few days before the trial period is set to expire. This gives you ample time to decide whether to continue the service or cancel.
  • Contact Your Personal Advisor: If you are unsure about the exact end date of your trial or how to cancel, reach out to your personal advisor. They can provide precise information and guide you through the process.
  • Check Terms and Conditions: Always read the fine print of any “free” offer. It will clearly state the regular price that applies after the trial and the specific cancellation procedures.

Ionos.mx Alternatives

When considering alternatives to Ionos.mx, it’s essential to evaluate what aspects of web hosting or cloud services are most important to you, such as price, customer support, specific features, or ease of use.

• For Budget-Conscious Users & Beginners:
  • Hostinger: Offers very affordable shared hosting plans with a user-friendly interface. While customer support is primarily chat/ticket-based, their knowledge base is extensive. Great for personal blogs and small business sites on a tight budget.
  • Namecheap: Known for its low-cost domain registration but also provides competitive shared hosting plans. Good for simple websites and users who are comfortable with self-service.
• For WordPress Users & Managed Hosting:
  • SiteGround: Excellent choice for managed WordPress hosting. They offer superior speed, security, and specialized customer support for WordPress-specific issues. Their plans are generally pricier but offer excellent value for performance-critical sites.
  • Kinsta / WP Engine: Premium managed WordPress hosts designed for high-traffic, mission-critical WordPress sites. They offer unparalleled performance, security, and developer features but come with a significantly higher price tag.
• For Scalability & Cloud Solutions:
  • AWS Amazon Web Services: The industry leader in cloud computing. Offers an immense range of services EC2, S3, RDS, etc. for virtually any scale, from small startups to global enterprises. Requires technical expertise to manage effectively, but provides ultimate flexibility and power.
  • Google Cloud Platform GCP: Google’s robust cloud offering, similar to AWS, with powerful computing, storage, and machine learning capabilities. Also requires technical proficiency.
  • Microsoft Azure: Microsoft’s cloud platform, strong for businesses already in the Microsoft ecosystem. Offers a comprehensive suite of services comparable to AWS and GCP.
• For Small Businesses & All-in-One Solutions:
  • GoDaddy: A massive provider offering domain registration, hosting, website builders, marketing tools, and more. Can be a convenient one-stop shop, though support can be generalized, and renewal prices may be high.
  • Wix / Squarespace: While not traditional hosting providers, these are excellent alternatives for users who need a website builder with integrated hosting. They offer drag-and-drop interfaces, design templates, and robust e-commerce features, making it easy to create a professional site without coding. They handle all the technical hosting aspects.
• For Developers & Specific Needs:
  • DigitalOcean / Linode / Vultr: These are popular choices for developers who need powerful, flexible VPS and cloud infrastructure at competitive prices. They offer unmanaged services, meaning users have full control but are responsible for server administration.

When choosing an alternative, prioritize based on:

• Your Technical Skill Level: Are you comfortable with server management, or do you need a more hands-off, managed solution?
• Your Budget: What’s your monthly or annual spending limit, both initially and for renewals?
• Project Needs: Is it a simple blog, a high-traffic e-commerce store, a complex web application, or a development environment?
• Customer Support Preference: Do you prefer self-service, chat/ticket, or a dedicated personal advisor?

How IONOS.mx Ensures Reliability and Performance

IONOS.mx, as part of a major global hosting group, implements several strategies and technologies to ensure high levels of reliability and performance for its services.

This commitment is crucial for maintaining their 99.99% uptime guarantee and satisfying their large customer base.

• State-of-the-Art Data Centers:
  • Redundant Infrastructure: IONOS operates multiple data centers across different geographical locations. These facilities are designed with redundancy in mind, meaning critical components like power supplies, cooling systems, and network connections have backups to prevent single points of failure.
  • Environmental Controls: Data centers maintain optimal temperature and humidity levels to ensure hardware longevity and performance.
  • Physical Security: Strict physical security measures, including surveillance, access controls, and on-site staff, protect servers from unauthorized access.
• Robust Network Architecture:
  • High-Speed Connectivity: Utilizes high-bandwidth network connections and multiple internet exchange points to ensure fast data transfer and low latency for users in Mexico and beyond.
  • Redundant Network Paths: Multiple network paths are in place so that if one path fails, traffic can be rerouted seamlessly, minimizing downtime.
• Advanced Server Hardware:
  • Latest Processors: Deploys servers with cutting-edge processors e.g., latest generation Intel Xeon or AMD EPYC and ample RAM to handle high workloads efficiently.
  • SSD Storage: Extensive use of Solid State Drives SSDs for storage, which offers significantly faster read/write speeds compared to traditional Hard Disk Drives HDDs. This dramatically improves website loading times and database query performance.
• Load Balancing and Caching:
  • Load Balancers: Distributes incoming web traffic across multiple servers to prevent any single server from becoming overwhelmed. This ensures consistent performance even during traffic spikes.
  • Caching Mechanisms: Implements various caching technologies e.g., server-side caching, CDN integration to store frequently accessed data closer to the user, reducing the need to fetch data from the origin server repeatedly and speeding up content delivery.
• Proactive Monitoring and Maintenance:
  • 24/7 Monitoring: Automated systems continuously monitor server health, network performance, and service availability. Alerts are triggered instantly if any anomalies are detected.
  • Predictive Maintenance: Data analysis helps identify potential hardware failures or performance degradation before they occur, allowing for proactive maintenance and replacement.
  • Regular Updates: Servers and software are regularly updated with the latest security patches and performance enhancements.
• Security Measures:
  • DDoS Protection: Built-in Distributed Denial of Service DDoS protection mitigates large-scale attacks that could otherwise render websites inaccessible.
  • Firewalls: Network and application-level firewalls protect against malicious traffic and unauthorized access.
  • SSL Certificates: Inclusion of free SSL certificates encrypts data in transit, protecting sensitive user information and boosting SEO.
• Scalability for Growth:
  • Cloud Solutions: Their comprehensive cloud platform allows users to easily scale resources up or down on demand, ensuring that performance can keep pace with growing traffic or resource requirements without over-provisioning.
  • Flexible Plans: Offering a range of plans from shared hosting to dedicated servers means users can migrate to higher-tier services as their needs evolve, maintaining optimal performance.

All these elements combined aim to provide a stable, fast, and secure environment for hosting websites and applications, reinforcing IONOS.mx’s commitment to reliability and performance.

Frequently Asked Questions

What is Ionos.mx primarily used for?

Ionos.mx is primarily used for web hosting services, domain registration, professional email, website building, and various cloud computing solutions like VPS and dedicated servers, catering to individuals and businesses looking to establish or enhance their online presence in Mexico.

Is Ionos.mx a reliable web host?

Yes, based on their stated 99.99% uptime guarantee and large customer base 6.2 million clients, Ionos.mx positions itself as a reliable web host with robust infrastructure.

Does Ionos.mx offer a free domain name?

Yes, Ionos.mx often includes a free domain name registration for the first year with many of their web hosting plans.

What kind of customer support does Ionos.mx provide?

Ionos.mx stands out by providing a personal advisor to each customer, available via phone, chat, and email, in addition to general expert support.

Is an SSL certificate included with Ionos.mx hosting plans?

Yes, SSL certificates are typically included for free with Ionos.mx web hosting plans, ensuring secure data encryption for your website. Bwll.com.au Reviews

Can I host a WordPress site on Ionos.mx?

Yes, Ionos.mx offers specialized WordPress hosting plans, including managed WordPress options with automatic updates and optimizations.

How do I cancel my Ionos.mx subscription?

You can cancel your Ionos.mx subscription by logging into your IONOS Control Panel, navigating to “My Contracts,” selecting the service, and initiating the cancellation process.

You can also contact your personal advisor for assistance.

What happens to my data after canceling Ionos.mx?

After canceling your Ionos.mx service, your data website files, databases, emails will likely be permanently deleted.

It is crucial to back up all your data before canceling. Winfieldsoutdoors.co.uk Reviews

Does Ionos.mx offer a money-back guarantee?

While not explicitly stated on the .mx homepage, many IONOS global offers include a standard 30-day money-back guarantee for new hosting sign-ups.

It’s advisable to check the specific terms for the plan you choose.

Is Ionos.mx good for beginners?

Yes, Ionos.mx can be good for beginners, especially due to their unique personal advisor service which provides direct, human guidance through the setup and management process.

Does Ionos.mx provide email hosting?

Yes, professional email accounts with your domain name are typically included with Ionos.mx web hosting plans.

Can I upgrade my hosting plan with Ionos.mx?

Yes, Ionos.mx offers various scalable plans, allowing you to easily upgrade from shared hosting to VPS or dedicated servers as your website’s needs grow. Theexperiencegolf.com Reviews

Does Ionos.mx have data centers in Mexico?

While IONOS operates global data centers, their website doesn’t explicitly state a data center location within Mexico. However, they serve the Mexican market with localized services.

What are the main alternatives to Ionos.mx?

Main alternatives to Ionos.mx include Hostinger for budget, SiteGround for managed WordPress, GoDaddy for all-in-one services, and cloud providers like AWS or Google Cloud for advanced needs.

How does Ionos.mx pricing work after the first year?

After the first year, Ionos.mx promotional prices typically revert to standard, higher renewal rates.

It’s important to review these renewal costs when signing up.

What is the 99.99% uptime guarantee by Ionos.mx?

The 99.99% uptime guarantee by Ionos.mx means they commit to ensuring your website is available for almost 100% of the time, minimizing downtime and maximizing accessibility for your visitors. Cussins.com Reviews

Does Ionos.mx offer dedicated servers?

Yes, Ionos.mx offers dedicated servers, providing customers with exclusive access to a physical server for maximum performance, security, and customization.

Can I create an online store with Ionos.mx?

Yes, Ionos.mx provides “Tiendas online” online store solutions, which typically include e-commerce functionality and templates to help you set up an online shop.

Is DDoS protection included with Ionos.mx services?

Yes, Ionos.mx generally includes DDoS protection as part of its security measures to safeguard hosted websites from distributed denial-of-service attacks.

How can I contact Ionos.mx support?

You can contact Ionos.mx support via their dedicated personal advisor phone, chat, email or through their general chat and expert support lines available on their website.

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