Based on checking the website Ukheliumsupplies.co.uk, it appears to be a legitimate supplier of helium gas cylinders for hire across the UK.
They offer a range of helium cylinder sizes from reputable brands like Air Products and BOC, catering primarily to event organizers, balloon decorators, and businesses needing helium for various applications.
The site emphasizes nationwide collection and delivery options, aiming to make the process of obtaining helium simpler and more cost-effective for their customers.
While the service itself—supplying helium for balloons—might seem innocuous, it’s worth considering the broader context. Smilekitchens.com Reviews
Often, helium is used for celebratory purposes involving balloons, which can inadvertently contribute to waste and environmental concerns if not disposed of responsibly.
In the long run, focusing our efforts and resources on activities that truly benefit society and preserve our environment is always a better path.
Consider opting for sustainable event decorations or activities that don’t rely on finite resources like helium, or perhaps choose to support local businesses that promote eco-friendly practices.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Straightmyteeth.com Reviews
Ukheliumsupplies.co.uk Review & First Look
Based on looking at the website, Ukheliumsupplies.co.uk presents itself as a dedicated provider of helium gas cylinders for hire throughout the United Kingdom.
The site’s design is straightforward, focusing on direct access to their product range and logistical information.
They highlight partnerships with established industrial gas companies like Air Products and BOC, which lends an immediate sense of credibility.
- Initial Impressions: The homepage immediately showcases their core offering: helium cylinder hire. It provides key contact information, operating hours, and a clear call to action to browse their range or find a local stockist.
- Ease of Navigation: The menu is simple, featuring “Browse,” “My Account,” and contact options. This makes it relatively easy for a new visitor to find what they’re looking for, whether it’s product details or how to collect a cylinder.
- Credibility Indicators:
- “Established in 1987”: This claim suggests a long history in the industry, implying experience and reliability.
- “Authorised Air Products Agent”: Being an authorized agent for a major industrial gas supplier like Air Products adds a layer of trust and assurance regarding the quality and legitimacy of their gas.
- Customer Testimonials/Reviews: While the site mentions “Trusted Supplier,” it doesn’t prominently feature customer reviews or testimonials on the homepage itself, which could further bolster trust.
Ukheliumsupplies.co.uk Cons
While the service aims for convenience, there are aspects to consider that might not align with broader responsible consumption or could pose practical challenges. Ereresearch.com Reviews
- Environmental Impact of Helium:
- Finite Resource: Helium is a finite, non-renewable resource. Its primary uses are critical scientific and medical applications e.g., MRI machines, cryogenic research. Using it for recreational purposes like inflating balloons can be seen as wasteful of a valuable resource.
- Balloon Waste: The use of helium in balloons often leads to environmental litter. Balloons released into the atmosphere can travel vast distances before falling, polluting land and marine environments, posing threats to wildlife.
- Energy Consumption: The production and transportation of helium cylinders also involve energy consumption, contributing to carbon footprints.
- Practical Considerations for Users:
- Logistics of Cylinder Hire: While they offer nationwide collection/delivery, managing a gas cylinder, especially larger ones, can be cumbersome for individual users or small businesses without proper storage and handling equipment.
- Safety Data Sheets & Operating Instructions: While commendable that these are provided, handling compressed gas cylinders requires careful attention to safety protocols, which some users might underestimate.
- Hidden Costs/Terms: The website mentions “No Deposit Required T&C’s apply” and “Simple Rental Payments Collected via Direct Debit.” Users must diligently review the full terms and conditions to understand potential charges for late returns, damages, or extended rental periods.
- Alternatives and Responsible Practices:
- Sustainable Decorations: For events, consider reusable decorations like fabric banners, LED lighting, paper lanterns, or natural elements that don’t involve balloons.
- Air-Filled Balloons: If balloons are absolutely necessary, using air-filled balloons on sticks or stands eliminates the need for helium and reduces the risk of environmental litter.
- Community Engagement: Instead of material-intensive celebrations, focus on community engagement, charitable activities, or skill-building workshops as celebratory events.
Ukheliumsupplies.co.uk Alternatives
When it comes to event decor or celebrations, there are numerous thoughtful and sustainable alternatives to helium balloons that align with responsible consumption and environmental care.
- Eco-Friendly Event Decorations:
- Reusable Banners and Fabric Decor: Invest in high-quality, personalized banners made from durable fabrics that can be used repeatedly for different events. Fabric drapes, tablecloths, and backdrops can transform a space beautifully and be stored for future use.
- LED Lighting and Projections: Create stunning visual effects with LED string lights, uplighters, or projectors that can display patterns or messages. These are energy-efficient, reusable, and highly customizable.
- Paper Lanterns and Pom-Poms: While disposable, paper lanterns and pom-poms are generally biodegradable and can be purchased from suppliers who prioritize recycled materials. They offer a whimsical touch without the environmental burden of balloons.
- Natural Elements: Incorporate potted plants, flowers, or even small trees that can later be replanted or gifted. This brings natural beauty and freshness to any event.
- Activities Over Objects:
- Interactive Stations: Set up engaging activities like DIY craft stations, photo booths with reusable props, or games that encourage interaction among guests.
- Skill-Building Workshops: For celebratory gatherings, consider organizing short workshops such as calligraphy, basic gardening, or cooking classes that leave guests with a new skill or knowledge.
- Charitable Initiatives: Turn a celebration into an opportunity to give back. Guests can contribute to a charity in lieu of gifts, or the event itself can support a cause, fostering a sense of community and purpose.
- Focus on Experience and Connection:
- Meaningful Conversations: Design events that prioritize good company and conversation over elaborate decor. Comfortable seating arrangements, background podcast without instruments, and engaging hosts can facilitate this.
- Delicious and Halal Food: Offer a spread of delicious, ethically sourced, and halal food and beverages. Good food is often a centerpiece of celebration and brings people together.
- Storytelling and Reflections: Incorporate moments for storytelling, sharing experiences, or reflecting on achievements, creating a more memorable and heartfelt event than mere visual aesthetics.
How to Engage with Ukheliumsupplies.co.uk If Necessary
If, despite considering alternatives, the use of helium from Ukheliumsupplies.co.uk becomes a necessary part of an event, understanding their operational procedures is crucial for a smooth transaction.
- Ordering Process:
- Online Browsing: The website allows users to browse different cylinder sizes and types e.g., Air Products Helium X10s, BOC Helium T Size. Each product listing provides “Ex. VAT” and “Inc. VAT” pricing, which is transparent.
- Adding to Cart: Users can add selected cylinders to their cart and proceed to checkout. The exact steps for account creation or guest checkout are not detailed on the homepage but are standard e-commerce practice.
- Collection or Delivery: The site highlights “nationwide collection or delivery from 100’s of local cylinder agents.” This suggests that during the order process, customers would choose their preferred method and location.
- Managing Cylinder Returns:
- Rental Basis: Since cylinders are for hire, returning them promptly and in good condition is critical to avoid additional charges. The website mentions “Simple Rental Payments Collected via Direct Debit,” implying a structured rental agreement.
- Collection Points: Users would likely return cylinders to the same “100’s of local cylinder agents” from whom they collected them, or arrange for a collection.
- Terms and Conditions: It is absolutely essential to read the full terms and conditions regarding rental periods, late return fees, responsibility for damage, and the process for return. This information is typically found in a dedicated T&C section, not directly on the homepage.
- Customer Support:
- Contact Information: The website provides clear contact numbers 0333 404 1122 and 01795 667095 and an email address [email protected].
- Operating Hours: They specify “Monday to Friday 9AM – 5PM, Saturday 9AM – 4PM,” which is helpful for knowing when to reach them.
- Dedicated Team: They claim to have an “Excellent Customer Services” team, which is vital for addressing any issues related to cylinder availability, delivery, or returns.
Ukheliumsupplies.co.uk Pricing
Understanding the pricing structure for helium cylinder hire is key for budgeting.
Ukheliumsupplies.co.uk clearly lists prices for their various cylinder sizes.
- Transparent Pricing Display:
- Each product listing on the homepage shows both the “Ex. VAT” excluding Value Added Tax and “Inc. VAT” including VAT price. This is a commendable level of transparency, allowing customers to see the final cost upfront.
- For example:
- Air Products Helium X10s: £170.00 Ex. VAT / £204.00 Inc. VAT
- BOC Helium T Size: £200.00 Ex. VAT / £240.00 Inc. VAT
- BOC Helium G10: £165.00 Ex. VAT / £198.00 Inc. VAT
- BOC Helium L Size: £395.00 Ex. VAT / £474.00 Inc. VAT
- BOC Helium G20: £260.00 Ex. VAT / £312.00 Inc. VAT
- Rental vs. Purchase:
- It’s crucial to remember these are hire prices, meaning they cover a specific rental period. The website mentions “Simple Rental Payments Collected via Direct Debit,” indicating an ongoing rental agreement rather than a one-off purchase of the cylinder itself.
- Additional Costs: Potential additional costs to look out for in the full terms and conditions would include:
- Delivery Charges: While they mention “nationwide collection or delivery,” specific delivery fees might apply depending on location.
- Late Return Fees: If the cylinder is not returned by the agreed-upon date, penalties could be incurred.
- Damage/Loss Charges: Customers would likely be liable for any damage to or loss of the cylinder during the rental period.
- Gas Refill Costs: The listed price covers the gas within the cylinder for the initial rental. Subsequent refills, if applicable for extended rentals, would be separate.
- Value Proposition:
- The prices reflect the convenience of hiring rather than purchasing expensive cylinders and the logistical complexity of sourcing industrial gases.
- For businesses or individuals with infrequent helium needs, hiring is often more cost-effective than buying and storing cylinders long-term.
Ukheliumsupplies.co.uk vs. Competitors
In the UK market, Ukheliumsupplies.co.uk operates alongside other helium suppliers. Pieces-detachees.sogedis.fr Reviews
Comparing their offerings can help in making informed decisions, especially when considering the implications of helium usage.
- Key Differentiators Highlighted by Ukheliumsupplies.co.uk:
- “Established in 1987”: This emphasizes their longevity and experience, suggesting a deep understanding of the market and reliable operations. Many newer entrants might not have this historical depth.
- “Authorised Air Products Agent”: This partnership with a major global industrial gas company positions them as a reputable source for quality helium, distinguishing them from smaller, less-established suppliers.
- “100’s of local cylinder agents”: Their extensive network for collection and delivery is a significant logistical advantage, offering unparalleled accessibility compared to competitors with fewer distribution points.
- “No Deposit Required”: This term, though subject to T&Cs, can be a strong draw, as some rental companies require substantial deposits for gas cylinders.
- Common Industry Standards & Potential Comparisons:
- Cylinder Sizes and Brands: Most reputable helium suppliers offer a range of cylinder sizes e.g., G10, T, L, G20 and often stock major brands like BOC and Air Products. Ukheliumsupplies.co.uk aligns with this standard.
- Delivery/Collection Options: While Ukheliumsupplies.co.uk emphasizes its vast network, other suppliers might offer direct delivery services or specific collection points in urban centers. The breadth of coverage is where Ukheliumsupplies.co.uk seems to excel.
- Pricing Models: Rental pricing for helium cylinders is common. Variations might exist in rental periods, pricing tiers, and additional fees. Customers should always compare the total cost for their intended use period.
- Customer Support & Service: The quality of customer service, responsiveness, and problem-solving can vary significantly between suppliers. Ukheliumsupplies.co.uk claims “Excellent Customer Services,” which is an important factor to weigh.
- Considerations Beyond Price:
- Sustainability Practices: When choosing a supplier, it’s worth inquiring about their commitment to responsible resource management or if they promote alternatives. While helium supply itself isn’t inherently sustainable for recreational use, some companies might have broader environmental policies.
- Ease of Account Management: For frequent users, the ease of managing rentals, payments, and returns through an online account can be a crucial factor.
Ukheliumsupplies.co.uk Customer Support & Service
Based on the website, Ukheliumsupplies.co.uk places a strong emphasis on its customer support, which is a critical component for any service-based business, especially one involving logistics and gas handling.
- Direct Contact Channels:
- Phone: They provide two distinct phone numbers: 0333 404 1122 and 01795 667095. Offering multiple lines can help reduce wait times and ensure accessibility.
- Email: The email address, [email protected], provides an asynchronous communication channel for less urgent inquiries or for sending documentation.
- “Want to chat?” option: While not explicitly a live chat button, this text next to the phone number reinforces their openness to communication.
- Stated Commitment to Service:
- The website states, “Excellent Customer Services. Need help or advice? Contact our dedicated customer services team or will be more than happy to help or advise.” This indicates a proactive approach to supporting customers.
- Operating Hours:
- Clearly listed hours Monday to Friday 9 AM – 5 PM, Saturday 9 AM – 4 PM manage customer expectations regarding when they can receive assistance. This transparency is valuable.
- Potential Areas for Deep Dive User Experience:
- Response Times: While the commitment is there, actual user experiences would confirm average response times for phone calls and email inquiries.
- Problem Resolution: How effectively do they handle issues like delayed deliveries, cylinder defects, or billing discrepancies?
- Knowledge Base: Is there an FAQ section or knowledge base that allows customers to self-serve for common questions before needing to contact support? The website does have “Safety Data Sheets” and “Operating Instructions” available for download, which is a good start for technical queries.
- Online Account Management: For managing ongoing rentals or direct debit payments, a robust “My Account” section with self-service options would enhance the customer experience.
How to Cancel Ukheliumsupplies.co.uk Rental
Cancelling a rental agreement or returning a helium cylinder from Ukheliumsupplies.co.uk involves following their specific procedures, which are likely detailed in their full terms and conditions.
While the homepage doesn’t explicitly outline a “cancellation” process as it’s a hire service, not a subscription, the key is managing the return of the cylinder.
-
Understanding the Rental Agreement: Garden-fence-panels.co.uk Reviews
- The website mentions “Simple Rental Payments Collected via Direct Debit.” This implies a contractual period for the hire. You would need to refer to the exact terms you agreed to when initiating the rental to understand the minimum rental period, notice period for termination, and how returns are managed.
-
Steps to “Cancel” i.e., Return the Cylinder and End Rental:
- Review Your Agreement: First and foremost, locate the rental agreement or terms and conditions you received during the hire process. This document will specify the duration of the rental, the return procedure, and any associated fees for late returns or early termination.
- Contact Customer Service: Reach out to Ukheliumsupplies.co.uk’s customer service team.
- Phone: Call 0333 404 1122 or 01795 667095 during their operating hours Monday-Friday 9 AM – 5 PM, Saturday 9 AM – 4 PM.
- Email: Send an email to [email protected].
- Clearly state your intention to return the cylinder and end the rental agreement. Provide your account details, order number, and cylinder identification.
- Arrange Return/Collection:
- Inquire about the nearest local agent where you can return the cylinder. The website mentions “100’s of local cylinder agents,” so they should guide you to the most convenient location.
- Alternatively, ask if they offer a collection service for returns, and if there are any associated fees for this.
- Confirm Termination: After returning the cylinder, ensure you receive confirmation from Ukheliumsupplies.co.uk that the rental agreement has been terminated and that no further direct debit payments will be collected, assuming all terms have been met.
- Direct Debit Cancellation If Applicable: Once you have confirmation from Ukheliumsupplies.co.uk, you might also want to contact your bank to ensure the direct debit instruction for rental payments is cancelled, especially if it was set up for a specific period. This is a safeguard.
-
Important Considerations:
- Timeliness: Return the cylinder within the agreed-upon rental period to avoid additional charges.
- Cylinder Condition: Ensure the cylinder is returned in the same condition it was received, aside from normal wear and tear.
- Proof of Return: Keep records of your communication with Ukheliumsupplies.co.uk and any proof of return e.g., receipt from the agent until your account is fully settled.
Frequently Asked Questions
What is Ukheliumsupplies.co.uk?
Ukheliumsupplies.co.uk is a UK-based company that offers helium gas cylinders for hire, primarily for inflating balloons, for various events and commercial uses.
How does Ukheliumsupplies.co.uk work?
You can browse their website for different helium cylinder sizes, select the one you need, and then either collect it from one of their local agents across the UK or arrange for delivery. The cylinders are rented for a specific period.
Is Ukheliumsupplies.co.uk a legitimate company?
Yes, based on the website, they claim to be established in 1987 and are an authorized agent for Air Products and BOC, which are reputable industrial gas suppliers, suggesting legitimacy. Jacksonsleisure.com Reviews
What brands of helium cylinders does Ukheliumsupplies.co.uk offer?
They offer helium cylinders from both Air Products e.g., X10s and BOC e.g., T Size, G10, L Size, G20.
Can I collect helium cylinders from Ukheliumsupplies.co.uk?
Yes, they offer collection from “100’s of local cylinder agents” across their nationwide network in the UK.
Does Ukheliumsupplies.co.uk deliver helium cylinders?
Yes, they provide nationwide delivery services in the UK.
Do I need to pay a deposit for helium cylinder hire from Ukheliumsupplies.co.uk?
The website states “No Deposit Required T&C’s apply,” suggesting that a deposit is generally not needed, but it’s important to review their full terms and conditions for any specific stipulations.
How are rental payments handled by Ukheliumsupplies.co.uk?
They state “Simple Rental Payments Collected via Direct Debit,” indicating an automated payment system for the hire period. Infinitymassagechairs.com Reviews
What are Ukheliumsupplies.co.uk’s operating hours?
Their operating hours are Monday to Friday 9 AM – 5 PM and Saturday 9 AM – 4 PM.
How can I contact Ukheliumsupplies.co.uk customer service?
You can contact them by phone at 0333 404 1122 or 01795 667095, or by email at [email protected].
Does Ukheliumsupplies.co.uk provide safety information for helium cylinders?
Yes, the website offers downloadable Safety Data Sheets and Operating Instructions for customer safety.
What are the environmental concerns with using helium for balloons?
Helium is a finite natural resource, and its recreational use for balloons can be seen as wasteful, detracting from critical scientific and medical applications.
Released balloons also contribute to environmental litter and harm wildlife. Jbheating.co.uk Reviews
What are some sustainable alternatives to helium balloons for events?
Better alternatives include reusable fabric banners, LED lighting, paper lanterns made from recycled materials, potted plants, or focusing on interactive activities and community engagement rather than material decorations.
How do I return a helium cylinder to Ukheliumsupplies.co.uk?
You would need to contact their customer service to arrange the return, either by dropping it off at a designated local agent or arranging for collection. Always refer to your specific rental agreement.
Are Ukheliumsupplies.co.uk prices inclusive of VAT?
Yes, their website clearly lists both the Ex. VAT excluding VAT and Inc.
VAT including VAT prices for each helium cylinder hire.
How long can I hire a helium cylinder from Ukheliumsupplies.co.uk?
The specific rental period would be detailed in your hire agreement. Ulefone.ie Reviews
It’s crucial to check the terms and conditions provided at the time of rental to understand the duration and any extension options.
What happens if I return the helium cylinder late?
While not explicitly stated on the homepage, rental agreements typically include clauses for late return fees.
You should review their full terms and conditions for details on penalties.
Can Ukheliumsupplies.co.uk help me find a local stockist?
Yes, the website has a “Find your local stockist” or “Find your supplier” feature to help you locate a collection point in their nationwide network.
Does Ukheliumsupplies.co.uk cater to large events or businesses?
Given their range of cylinder sizes and nationwide network, they appear capable of serving both individual needs and larger requirements for events or businesses. Offpeak.ie Reviews
What payment methods does Ukheliumsupplies.co.uk accept?
The website mentions “Simple Rental Payments Collected via Direct Debit,” implying direct debit is a primary payment method, but other options might be available at checkout or through customer service.
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