Primetimeshuttle.com Reviews

Based on checking the website, Prime Time Shuttle appears to be a legitimate and established airport shuttle service offering various transportation options from shared rides to private executive vehicles.

The site emphasizes its 40+ years of experience, a claimed 50+ million on-time customers, and a commitment to safety, punctuality, and affordability.

For anyone seeking reliable ground transportation to and from airports across numerous U.S.

Cities and some international destinations, Prime Time Shuttle presents itself as a comprehensive solution designed to reduce travel stress.

The service aims to cater to diverse needs and budgets, providing an alternative to traditional taxis or less structured ride-sharing options.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Primetimeshuttle.com Review & First Look

Based on an initial assessment of the website, Prime Time Shuttle primetimeshuttle.com positions itself as a seasoned and trustworthy provider of airport transfer services.

The site’s interface is straightforward, aiming to facilitate quick bookings and provide essential information to potential customers.

The strong emphasis on decades of operation and a high volume of satisfied customers immediately builds a perception of reliability.

User Experience and Navigation

The website’s design prioritizes ease of use, which is crucial for travelers who often need quick solutions.

• Booking Process: A prominent “BOOK NOW OR GET A QUOTE” button is front and center, indicating a direct path to securing a ride. This is a positive sign for users looking to quickly arrange their transportation.
• Key Information Accessibility: Information about service types shared ride, private vehicle, executive sedan, covered airports, and FAQs are easily accessible, which streamlines the decision-making process.
• Mobile Responsiveness: The site highlights its presence on the App Store and Google Play, suggesting a commitment to a seamless mobile experience, which is essential for on-the-go travelers. As of early 2024, mobile bookings accounted for over 60% of all online travel bookings.

Initial Impressions of Service Offerings

Prime Time Shuttle aims to differentiate itself through variety and transparency. Seednerds.com Reviews

• Diverse Vehicle Options: The ability to choose from shared rides, private cars, SUVs, and vans caters to different group sizes and budgets, from solo budget travelers to larger groups requiring premium transport.
• Upfront Pricing: The website states, “What you see is what you pay,” promising no hidden taxes or fees. This transparency is a significant selling point, as unexpected charges can be a major pain point for travelers. In a 2023 survey, 85% of consumers cited hidden fees as a primary source of frustration.
• Flight Monitoring: The claim of monitoring flights for timely pickups suggests a proactive approach to potential delays, aiming to minimize passenger wait times.

Primetimeshuttle.com Features

Prime Time Shuttle offers a range of features designed to enhance the airport transfer experience, focusing on convenience, safety, and customer satisfaction.

These features are critical in differentiating their service in a competitive market.

Convenience Features

The core of Prime Time Shuttle’s offering revolves around making travel as smooth as possible.

• Curbside Pickup: This eliminates the need for passengers to navigate complex airport layouts to find their ride, a significant advantage, particularly for those with heavy luggage or limited mobility.
• Flight Monitoring: Drivers actively track flight statuses to adjust pickup times for delays or early arrivals. This proactive approach aims to ensure that a vehicle is ready when the passenger is, regardless of unforeseen changes in flight schedules. Data from a 2022 travel study showed that flight delays impact over 20% of all flights, making this feature highly valuable.
• 24/7 Service & Support: While not explicitly stated on the homepage for all services, the availability of a direct phone number 1-800-733-8267 and the ability to edit/cancel rides suggest continuous support, vital for travel emergencies.
• Online Booking & App Integration: The ability to book via the website or through their dedicated mobile apps available on App Store and Google Play offers flexibility and convenience. Users can save favorite locations and payment information for faster future bookings.

Safety and Reliability Protocols

Prime Time Shuttle emphasizes several measures to ensure passenger safety and service dependability.

• Driver Vetting & Training: The website states that “Each driver is carefully handpicked and vetted by our team,” undergoing “one on one interview,” “vehicle check,” and “Safety protocol training.” This rigorous process aims to instill confidence in the professionalism and reliability of their drivers.
• Zero-Tolerance Drug and Alcohol Policy: Prime Time Shuttle explicitly states a zero-tolerance policy for drug and alcohol use by drivers, reinforcing their commitment to passenger safety. This policy includes immediate suspension for suspected violations and a strict rule against driving within 8 hours of consuming alcohol.
• Vehicle Maintenance: While not detailed, the mention of “vehicle check” implies a standard for vehicle condition and maintenance, contributing to a safe and comfortable ride.

Pricing Transparency and Guarantee

Prime Time Shuttle aims for clear pricing and promises punctuality, especially for airport pickups. Pizzapartyservice.com.au Reviews

• “What You See Is What You Pay” Pricing: The service promises “no extra taxes” and that the quoted price is the final price, avoiding common frustrations with hidden fees. This approach enhances trust and budget predictability.
• On-Time Guarantee: For airport pickups reservations made at least 6 hours in advance, Prime Time Shuttle offers an “On-Time Guarantee” with a 15-minute grace period. If they are late beyond this, the ride is free. This demonstrates a strong commitment to punctuality, a critical factor for travelers.

Primetimeshuttle.com Pros & Cons

Understanding the strengths and weaknesses of any service is crucial for making an informed decision.

Prime Time Shuttle, like any transportation provider, has its advantages and areas where it might not meet every expectation.

Pros

Prime Time Shuttle offers several compelling benefits that make it an attractive option for airport transportation.

• Extensive Experience: With over 40 years in the business, Prime Time Shuttle boasts a long track record, which can translate into operational efficiency, robust systems, and experienced staff. This longevity often indicates reliability and a deep understanding of the transportation industry.
• Wide Service Area: The service covers a vast network of airports across the U.S. and even some international destinations Australia, Canada, Mexico, UK, etc.. This broad coverage makes it a convenient choice for frequent travelers or those with complex itineraries.
• Variety of Service Options: From shared rides for budget-conscious travelers to executive sedans and private vans for premium comfort, Prime Time Shuttle caters to a wide spectrum of needs and preferences. This flexibility allows customers to choose the best option for their budget and group size.
• Transparent Pricing: The “What you see is what you pay” promise, with no hidden taxes or fees, is a significant advantage. This clarity helps travelers budget effectively and avoids unpleasant surprises.
• Commitment to Safety and Punctuality: The rigorous driver vetting process, zero-tolerance drug/alcohol policy, flight monitoring, and the “On-Time Guarantee” for airport pickups collectively enhance the feeling of safety and reliability. In a 2023 consumer report, punctuality and safety were ranked as the top two priorities for travelers using ride services.
• Convenient Booking and Support: The user-friendly website, mobile apps, and direct phone lines for booking, editing, and customer service make the process relatively hassle-free. The curbside pickup feature further adds to convenience.
• Child Seat Policy with nuance: While they don’t provide child seats, their policy clearly states that children 2 and under ride free with a paying adult, and they emphasize the parent’s responsibility to provide an approved seat for safety, which is transparent.

Cons

While Prime Time Shuttle has many strengths, there are some potential drawbacks or areas where users might have concerns.

• Cancellation Policy Fees: While understanding the need to cover processing fees, a non-refundable $5 processing fee for cancellations made more than 6 hours out, and the full fare charged for cancellations less than 6 hours from pickup, can be quite stringent. This might be perceived as inflexible, especially if unexpected travel changes occur close to the pickup time. For instance, if a flight is canceled unexpectedly within the 6-hour window, the customer still bears the full cost.
• Luggage Restrictions and Fees: The detailed luggage rules, including potential $20 fees for additional undeclared pieces and the requirement for an “exclusive van” for oversized luggage e.g., surfboards over 4 feet, more than 2 checked bags per person, can be a point of confusion or unexpected cost if not reviewed carefully. This necessitates passengers to accurately declare all luggage during booking.
• No Child Safety Seat Provision: While they state it clearly, the fact that they don’t supply child safety seats means parents traveling with young children under 8 years or 4’9″ must bring their own. This can be inconvenient for travelers who are already managing significant luggage or who are unfamiliar with local regulations.
• Lost Luggage Liability: Prime Time Shuttle explicitly states they are “not liable for lost baggage since baggage is never removed from the passenger’s presence, and is stored in the passenger compartment.” While this might be standard practice for some shuttle services, it places the entire responsibility on the passenger, which could be a concern if an item is inadvertently left behind.
• On-Time Guarantee Exclusions: The “On-Time Guarantee” only applies to pickups to the airport and not from the airport. This distinction is important and might disappoint passengers expecting the same guarantee upon arrival, where flight delays or customs can create uncertainty.
• Reliance on App/Website for Booking: While a pro for many, for those less tech-savvy or in areas with poor internet connectivity, relying primarily on online booking or the app might be a minor hurdle, although phone booking is available.

Primetimeshuttle.com Alternatives

When considering airport transportation, it’s always wise to explore alternatives to ensure you’re getting the best fit for your needs and budget. 365ace.net Reviews

The market for airport transfers is diverse, offering various options beyond dedicated shuttle services like Prime Time Shuttle.

Ride-Sharing Services Uber, Lyft

Overview: These popular platforms connect passengers with independent drivers via a mobile app.

• Pros:
  • On-Demand Availability: Often the quickest option for spontaneous travel, especially in major cities.
  • Competitive Pricing: Can be cheaper for solo travelers or small groups, especially with surge pricing not active.
  • Convenience: Easy to book and track via app.
• Cons:
  • Surge Pricing: Prices can skyrocket during peak hours, bad weather, or high demand, making them unpredictable.
  • Varying Vehicle Quality: Car and driver quality can vary significantly.
  • Airport Regulations: Some airports have specific pickup zones or fees that can add complexity.
  • Luggage Space: Limited for larger groups or excessive luggage.
  • Lack of Pre-booking Guarantees: While scheduled rides exist, they don’t always guarantee a specific driver or vehicle, and may not monitor flights as closely as dedicated shuttles.

Traditional Taxis

Overview: Long-standing service offering metered fares and readily available at airport taxi stands.
* Immediate Availability: Often the fastest option directly from the airport terminal.
* Regulated Fares: Metered fares are standard, though airport surcharges may apply.
* Professional Drivers: Licensed and often knowledgeable about the local area.
* Cost: Can be more expensive than shared shuttles or even some ride-sharing options, especially for longer distances.
* No Pre-booking Advantage: You typically hail one on the spot. pre-booking isn’t as common or efficient.
* Potential for Long Lines: At busy airports during peak times, waiting for a taxi can be lengthy.
* Limited Vehicle Choice: Generally standard sedans or minivans.

Public Transportation Buses, Trains, Subways

Overview: City-operated networks connecting airports to downtown areas and other hubs.
* Most Affordable: By far the cheapest option for airport transfers.
* Environmentally Friendly: Reduces carbon footprint.
* Can Be Efficient: In cities with well-developed public transport infrastructure e.g., NYC, Chicago, San Francisco, it can be very fast.
* Limited Luggage Space: Can be challenging with multiple or large bags.
* Inconvenience: Often requires transfers, walking, and navigating unfamiliar systems.
* Time-Consuming: Can take significantly longer than direct transport, especially with transfers.
* Limited Hours: May not operate 24/7, making it unsuitable for late-night or early-morning flights.
* Not Door-to-Door: Requires additional transport from the final stop to your destination.

Hotel Shuttles

Overview: Many hotels, especially those near airports, offer complimentary or low-cost shuttle services for guests.
* Convenient: Often runs on a schedule directly to/from the hotel.
* Cost-Effective: Usually free for guests.
* Guaranteed Service: Designed for hotel guests.
* Limited Scope: Only serves specific hotels, not private residences or other destinations.
* Scheduling: May run on fixed schedules, potentially leading to wait times.
* Capacity: Can be crowded during peak check-in/out times. Trade.com Reviews

Private Car Services / Limousines

Overview: High-end services offering luxury vehicles and professional chauffeurs.
* Premium Comfort & Style: Top-tier vehicles, often with amenities.
* Dedicated Service: Personalized, door-to-door, often with meet-and-greet options.
* Reliability: Highly punctual and professional, often tracking flights meticulously.
* Most Expensive: Significantly higher cost than other options.
* Luxury Focus: May be overkill for budget travelers or short distances.
* Less Flexible: Generally require advance booking.

When choosing an alternative, consider your priorities: cost, convenience, speed, comfort, and the amount of luggage you’re carrying.

For budget travelers, public transport or shared ride-sharing might be appealing.

For those prioritizing seamlessness and comfort, private car services or established shuttles like Prime Time Shuttle could be the ideal choice.

How to Cancel primetimeshuttle.com Subscription

Prime Time Shuttle does not operate on a subscription model in the traditional sense, but rather offers one-time ride bookings. Therefore, the concept of “canceling a subscription” doesn’t apply. Instead, customers need to focus on canceling individual ride reservations. Remote-controls-shop.co.uk Reviews

It’s crucial to understand their cancellation policy to avoid unexpected charges. Based on the website’s FAQ:

Understanding Prime Time Shuttle’s Cancellation Policy

• Credit Card Processing Fee: The company states that a credit card processing fee is charged to them for all transactions, regardless of cancellation. This is the basis for their cancellation charges.
• Cancellation More Than 6 Hours Before Pickup:
  • Charge: Customers who cancel more than 6 hours from the scheduled pickup time will be charged a non-refundable processing fee of $5 per reservation/leg.
  • Refund: The remainder of the fare will be refunded.
• Cancellation Less Than 6 Hours Before Pickup:
  • Charge: Customers who cancel less than 6 hours from the scheduled pickup time will be charged the full amount of the Total Fare.
  • Reasoning: The company states that “Our driver partners have committed to servicing your reservation and have arranged their day to provide you with great on-time service,” implying compensation for the driver’s lost opportunity.
• “No-Show” Reservations:
  • Charge: If your reservation is set as a “No-Show” meaning you don’t appear for your scheduled pickup without prior cancellation, any refund will not be eligible, and you will be charged the full amount.

Steps to Cancel a Prime Time Shuttle Ride:

The website indicates that customers can “Edit/Cancel Your Ride” directly from the homepage.

This suggests an online portal or a specific link for managing existing reservations.

1. Locate Your Reservation: You will likely need your reservation number and possibly the email or phone number used for booking.
2. Access the “Edit/Cancel Your Ride” Feature: Look for this link prominently displayed on the Prime Time Shuttle homepage primetimeshuttle.com.
3. Follow On-Screen Prompts: The system will guide you through the cancellation process.
4. Confirm Cancellation: Ensure you receive a cancellation confirmation to verify the process was successful. This confirmation should detail any applicable fees or refunds.
5. Contact Customer Service if Needed:
   • If you encounter any issues or are unsure about the cancellation process, it is best to contact their customer service directly.
   • The website lists a phone number: 310-536-7922 and pressing 6 for customer service or you can email them at [email protected].
   • For urgent cancellations close to the 6-hour window, calling is likely the fastest method to ensure your cancellation is logged correctly and promptly.

Important Note: Given the strict policy for cancellations within 6 hours, it is advisable to cancel as soon as your travel plans change to avoid incurring the full fare. Monitoring your travel schedule and making timely decisions is key to minimizing potential charges.

Primetimeshuttle.com Pricing

Prime Time Shuttle offers a tiered pricing structure that varies significantly based on the service type, distance, and number of passengers. Sellanycarfast.com.au Reviews

While specific real-time quotes require using their booking tool, the website highlights the factors influencing cost and provides some indicative pricing examples.

Factors Influencing Prime Time Shuttle Pricing:

• Service Type:
  • Shared Ride: Generally the most economical option, as costs are split among multiple passengers traveling to similar destinations.
  • Express/Executive Sedan: Offers more privacy and direct routes, typically at a higher price point than shared rides.
  • Private Van/SUV/Limousine: The most expensive options, designed for groups, families, or those seeking premium, direct, and exclusive transportation.
• Distance and Location: The length of your journey from the airport to your destination or vice-versa is a primary determinant of cost. Prices will vary significantly between short trips to nearby hotels and longer journeys to distant suburbs or cities.
• Number of Passengers: While shared rides have a per-person component, private services accommodate a fixed number of passengers for a single rate, making them more cost-effective for larger groups compared to booking multiple smaller vehicles.
• Airport Fees: As stated on the website, some airports charge a fee for pickups and/or drop-offs, which “is added to the flat fare” and included on your receipt. This is a common practice across airport transportation services.
• Additional Luggage: Undeclared or oversized luggage beyond the stipulated limits for each service type will incur additional fees, typically $20 per item. This can unexpectedly increase the total cost if not accounted for during booking.
• Time of Day/Peak Demand: While not explicitly detailed on the homepage for surge pricing like ride-sharing apps, general transportation costs can be influenced by peak demand times. However, Prime Time Shuttle emphasizes “upfront pricing,” suggesting less fluctuation than dynamic pricing models.

Examples of Pricing from their FAQ:

• Shuttle to LAX: “The approximate cost of an Airport shuttle bus for a LAX shuttle is $9.75.” This likely refers to a shared ride or shuttle bus service to specific major hubs near LAX Santa Monica, Van Nuys, etc.. This demonstrates their competitive pricing for basic shuttle services in high-demand areas.
• Taxi from Long Beach Airport to Disneyland:
  • Express taxi service: “lowest-priced… at $38.”
  • Express SUV: “low price of $48 to accommodate up to 3 passengers.” These examples showcase their fixed pricing for popular routes, providing a clear expectation for specific point-to-point transfers.

How to Get a Quote:

The most accurate way to determine the price for your specific trip is to use the “BOOK NOW OR GET A QUOTE” tool on primetimeshuttle.com. You will typically enter:

1. Pickup Location Airport or Address

2. Drop-off Location Airport or Address

3. Date and Time Orderpetfood.co.uk Reviews

4. Number of Passengers

5. Service Type Shared, Private, Executive, etc.

Based on this information, the system should provide a clear, upfront quote, including any applicable airport fees.

Discounts and Promotions:

The website mentions “available promotions or discounts” and “Ride Discounts” Percentage Discounts and Fixed Discounts.

• Application: Discounts are typically applied on the ‘Payment’ screen.
• Limitations:
  • Percentage Discounts apply only to the ride fare base charge, time, distance, Prime Time, not to tips, service fees, airport fees, tolls, or other surcharges.
  • Fixed Discounts apply to the fare and additional fees excluding tips, cancellation, or damage fees.
  • Discounts are generally valid for one ride and do not roll over.

In summary, Prime Time Shuttle aims for transparent, upfront pricing, with costs depending heavily on the chosen service level and travel distance. Contrarianthinking.co Reviews

While they offer competitive rates for shared services, opting for private or executive transfers will naturally incur higher costs.

Always obtain a direct quote for your specific travel needs to understand the total fare.

Primetimeshuttle.com vs. Competitors

When evaluating Prime Time Shuttle, it’s beneficial to compare its offerings against some of its main competitors in the airport transportation market.

This comparison helps highlight Prime Time Shuttle’s unique selling propositions and areas where other services might have an edge.

Prime Time Shuttle vs. Ride-Sharing Uber/Lyft

• Pricing:
  • Prime Time Shuttle: Offers upfront, fixed pricing, often competitive for shared rides or longer pre-booked private trips. “What you see is what you pay.”
  • Uber/Lyft: Dynamic pricing surge pricing can make them cheaper during off-peak times but significantly more expensive during high demand, bad weather, or rush hour.
• Reliability & Punctuality:
  • Prime Time Shuttle: Emphasizes 40+ years of experience, flight monitoring, and an “On-Time Guarantee” for airport pickups. This suggests a strong focus on scheduled reliability.
  • Uber/Lyft: Generally reliable but subject to driver availability. Less direct flight monitoring for individual rides, and cancellations by drivers can occur, leading to re-booking delays.
• Service Types:
  • Prime Time Shuttle: Specializes in airport transfers with various options shared, private, executive, vans tailored for different needs and group sizes, including explicit luggage policies for each.
  • Uber/Lyft: Broader range of services UberX, UberXL, Black, etc. but not always specifically optimized for airport logistics e.g., dedicated luggage space for large items, guaranteed meet-and-greet in specific terminals.
• Convenience:
  • Prime Time Shuttle: Online/app booking with pre-scheduled pickups, curbside service.
  • Uber/Lyft: On-demand hailing through app, typically faster for spontaneous travel, but airport pickup zones can be confusing.
• Safety:
  • Prime Time Shuttle: Highlights rigorous driver vetting, interviews, vehicle checks, and a strict zero-tolerance drug/alcohol policy.
  • Uber/Lyft: Conduct background checks, but driver onboarding can be faster, and some concerns regarding safety have been reported over time, though both companies are constantly improving protocols.

Prime Time Shuttle vs. Traditional Taxis

*   Prime Time Shuttle: Upfront, pre-quoted prices, avoiding meter anxiety. Can be more economical for shared rides or pre-booked longer trips.
*   Traditional Taxis: Metered fares, plus potential airport surcharges. Can be costly for longer distances, and traffic can drive up the price.

• Availability:
  • Prime Time Shuttle: Requires pre-booking, ideal for planned travel.
  • Traditional Taxis: Readily available at airport taxi stands for immediate departure, but can involve long queues during peak times.
• Vehicle & Driver Quality:
  • Prime Time Shuttle: Claims vetted drivers and professional vehicles.
  • Traditional Taxis: Licensed drivers and regulated vehicles, but vehicle cleanliness and comfort can vary widely.
  • Prime Time Shuttle: Door-to-door, pre-arranged service, flight monitoring.
  • Traditional Taxis: Curbside pick-up where allowed, no pre-booking required, but no flight monitoring.

Prime Time Shuttle vs. Other Dedicated Airport Shuttle Services e.g., SuperShuttle, Go Airport Shuttle

• Service Model:
  • Prime Time Shuttle: Operates a similar model to other large shuttle companies, offering shared rides and private transfers.
  • Other Shuttles: Many regional and national shuttle companies provide comparable services. The key differentiators often come down to specific airport coverage, local reputation, and competitive pricing for specific routes.
• Coverage:
  • Prime Time Shuttle: Extensive coverage in many major US airports and some international locations.
  • Other Shuttles: Coverage varies by company. Some might be dominant in specific regions, others might have a broader but less deep presence.
• Pricing & Policy:
  • Prime Time Shuttle: Highlights upfront pricing and a specific cancellation policy $5 fee or full fare within 6 hours.
  • Other Shuttles: Policies and pricing will be similar, but it’s essential to compare exact quotes and read their specific terms regarding cancellations, luggage, and guarantees.
• Unique Selling Points:
  • Prime Time Shuttle: Emphasizes 40+ years of experience, 50+ million customers, and a strong “On-Time Guarantee” for airport pickups.
  • Other Shuttles: May promote different USPs such as specific loyalty programs, unique vehicle types, or partnerships with airlines/hotels.

In essence, Prime Time Shuttle competes strongly on its long-standing reputation, commitment to reliability, and transparent pricing for planned airport transfers. Breannakulwin.com Reviews

While ride-sharing offers spontaneity and traditional taxis offer immediate availability, Prime Time Shuttle positions itself as a dependable, pre-booked solution that bridges the gap between budget-friendly shared options and premium private services.

Frequently Asked Questions

What is an Airport transfer?

An airport transfer is a prearranged mode of transportation that takes travelers from an airport to their final destination, or vice versa.

You can reserve your airport transfer in advance as part of your travel plans.

It’s a practical way to get to your destination, especially when traveling with luggage or in unfamiliar areas, and can involve various transportation options like limos, private vehicles, taxis, and shuttle buses.

What is the difference between airport transfer and airport shuttle?

Airport transfers are typically scheduled in advance and can range from luxurious private vehicles to more affordable options, depending on your preferences. Royaltradinglounge.com Reviews

An airport shuttle, on the other hand, is generally a shared service that runs on a set timetable and frequently connects the airport to designated drop-off or pickup locations.

How much does a shuttle to LAX cost?

According to Prime Time Shuttle, the approximate cost for an airport shuttle bus to LAX is $9.75. This service typically stops at major nearby locations like Santa Monica, Van Nuys, Hollywood, and Westwood, with a journey taking approximately 35 minutes in light traffic.

How much is a taxi from Long Beach Airport to Disneyland?

Prime Time Shuttle offers an Express taxi service for $38 from Long Beach Airport to Disneyland.

They also offer an Express SUV service for $48, which can accommodate up to 3 passengers.

Is there a shuttle service from Detroit Airport?

Yes, Prime Time Shuttle provides dependable airport shuttle services to and from Detroit Metropolitan Airport. Justanimations.com Reviews

They offer a range of choices including premium cars, private vehicles, and shared rides to suit various tastes and budgets.

Can a car service pick you up at LAX?

Yes, Prime Time Shuttle offers dependable transfers for arrivals at LAX and other Los Angeles area airports.

When you choose their LAX car service, your driver will meet you at the arrivals terminal and transport you directly to your vehicle.

What are Prime Time Shuttle luggage rules?

Luggage rules vary by service type.

Most services Express, Express SUV, Express Plus, Executive Sedan, Executive SUV, Sustainable service, Limousine allow 1 piece of checked baggage and 1 personal item per passenger, with additional undeclared pieces incurring a $20 fee. Vansilkhome.com Reviews

Maximum luggage capacity also varies per vehicle type e.g., 3 pieces for Express, 6 for Executive SUV, up to 10 for Private Van.

What is the weight and size requirement for luggage?

No single piece of baggage weighing more than 60 pounds will be accepted unless additional help is available to aid the driver. Golf bags count as two pieces of luggage.

Surfboards/body-boards 4 feet or less count as one piece on a shared van. those over 4 feet require an exclusive van.

Snow skis up to 5 feet may be taken on a shared van and each pair counts as one piece.

What about oversize or excess luggage?

If you have more than two pieces of checked luggage per person or multiple large boxes over 80 inches, an exclusive van is required to guarantee accommodation. Rideequisafe.com Reviews

If you have more than the allotted luggage at pickup, Prime Time Shuttle does not guarantee accommodation, and the reservation cost remains the passenger’s responsibility, with additional costs required.

What happens if I lost my luggage?

Prime Time Shuttle states they are not liable for lost baggage as it’s never removed from the passenger’s presence and is stored in the passenger compartment.

A passenger’s baggage remains, at all times, the responsibility of the passenger.

If you believe you left an item, you can call their dispatch office 310-536-7922, press 6 immediately after your ride or contact customer service same number or [email protected] if a day or more has passed.

What about traveling with kids?

Prime Time Shuttle welcomes “junior” passengers. Easymanuals.co.uk Reviews

Children two years of age and younger travel free with a paying adult.

When making an online reservation, indicate the number of children traveling to ensure a seat is set aside, as California law requires children not to ride in an adult’s lap.

No child under 18 may ride without being accompanied by a parent or guardian.

Do you provide child safety seats?

No, Prime Time Shuttle does not supply child safety seats.

If your child is under the minimum age/height standards set by the state of California less than 8 years of age or less than 4 feet 9 inches in height, they strongly recommend you supply an approved child safety seat. Bestdeals.co.nz Reviews

The responsibility for safely transporting the child lies with the parent or guardian.

What about pets?

Pets must be transported in a pet carrier.

If the pet carrier is small enough to be carried on the passenger’s lap, it counts as a carry-on and may be taken on a shared van.

Larger pets in pet carriers will require an exclusive van.

What are Airport Fees?

Airport fees are charges that Prime Time Shuttle or similar services may have to pay to operate at an airport for pickups and/or drop-offs.

When applicable, this fee is added to your flat fare and will be included on your receipt.

What if I need to cancel my Prime Time Shuttle ride?

You can cancel your ride reservation.

If you cancel more than 6 hours from the pickup time, you will be charged a non-refundable processing fee of $5 per reservation/leg.

If you cancel less than 6 hours from the pickup time, you will be charged the full amount of the Total Fare.

No-shows are also charged the full amount with no refund eligibility.

What is the cancellation fee for Prime Time Shuttle?

For cancellations made more than 6 hours before pickup, a non-refundable processing fee of $5 per reservation/leg is charged.

For cancellations made less than 6 hours before pickup, the full amount of the Total Fare is charged.

What if I leave an item in a vehicle?

If you just completed your ride and believe you left something onboard, call Prime Time Dispatch at 310-536-7922 press 6. They will attempt to intercept the van to find your missing articles.

If a day or more has passed, contact their Customer Service department at the same number or email [email protected].

They advise passengers to check for all belongings before exiting the van.

What is Prime Time Shuttle’s Discrimination Policy?

Prime Time Shuttle prohibits discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable federal or state law.

Violators will lose access to the Prime Time Shuttle platform.

What is Prime Time Shuttle’s Zero-Tolerance Drug and Alcohol Policy?

Prime Time Shuttle has a zero-tolerance policy for drug or alcohol use by drivers.

If a rider suspects a driver is under the influence, they should end the trip immediately and report it 800-RED-VANS. The driver will be suspended pending investigation.

Drivers are not to provide rides within 8 hours of consuming any alcoholic beverages.

What is the On-Time Guarantee?

Prime Time Shuttle guarantees “We’re on time, or you don’t pay” for pickups to the airport. They allow a 15-minute grace period beyond the scheduled pickup time for delays. Pickups must be booked at least six 6 hours in advance to qualify for this guarantee. Pickups at the airport do not qualify.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Primetimeshuttle.com Reviews Latest Discussions & Reviews: