Based on looking at the website, Handmadenaturals.co.uk appears to be an online retailer specializing in handmade vegan and cruelty-free skin and hair care products.

While their focus on natural ingredients and ethical production is commendable, it’s crucial to approach all personal care products with a discerning eye, ensuring they align with wholesome living.

The website emphasizes its use of plant-derived ingredients, a multi-award-winning status, and a commitment to being free from harsh chemicals like SLS, parabens, alcohol, and artificial perfumes.

They offer a broad range of products, including face care, hair care, body care, and even items for “little ones” and makeup.

The site also highlights its loyalty program and features numerous positive customer reviews.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Handmadenaturals.co.uk Review & First Look

Upon an initial review, Handmadenaturals.co.uk presents itself as a well-established brand, operating since 2007. The website’s design is clean and navigable, immediately highlighting its core values: “Vegan & Cruelty Free Skin & Hair Care.” This positions them strongly in the ethical consumer market.

The brand’s emphasis on “Cheshire based artisan” and “freshly handmade in our workshop” speaks to a commitment to quality and local production, which often resonates well with consumers seeking transparency and authenticity.

Website Navigation and User Experience

The navigation bar is comprehensive, categorized logically into:

Online Shop: This is the primary hub, broken down into various product types like Face Care, Hair Care, Body Care, Beauty Basics, Mens, Dry Skin, Sensitive Skin, Sun Protection, Gifts & Vouchers, Herbal Teas, Candles & Home Scents, Travel Size, Little Ones, and Make Up.
News Blog: Offers articles related to skincare, ingredients, and lifestyle.
Brand Info: Provides details about the company, its ethos, awards, and ingredients.
Help: Contains FAQs, loyalty program information, contact details, shipping, refunds, and disclaimers.

The user experience feels intuitive.

Products are easily discoverable through the main categories and submenus. Raftfurniture.co.uk Reviews

The inclusion of a search bar and quick shop options enhances efficiency for shoppers.

The “Add to cart” functionality is prominent, and customer reviews are strategically placed, offering social proof.

Initial Impressions of Product Range and Claims

The product range is extensive, covering almost every aspect of personal care. This breadth is impressive for a handmade brand. Key claims made across the site include:

100% Plant-Based Skincare: Highlighting natural origins.
Cruelty-Free Approved Vegan Skincare Brand: Certifications that appeal to ethical consumers.
Free from Chemical Preservatives and Unnecessary Additives: A strong appeal for those avoiding synthetic chemicals.
NO SLS, SLES or other harsh Detergents: Important for sensitive skin.
NO Parabens & Chemical Preservatives: Addresses common concerns about endocrine disruptors.
NO Alcohol, Perfume or Colours: Catering to those seeking minimal and gentle formulations.
NO Petrolatum or Petroleum derivatives: Another exclusion often sought by natural product users.
NO Chemical Ingredients: A broad claim that aims to reassure customers about the purity of their products.

These claims are bold and, if verifiable, provide significant value proposition.

The site also proudly displays “Multi-Award Winning” status, with specific award mentions on product pages e.g., “NATURAL BEAUTY AWARDS 2011 WINNER” for their Balancing Face Cream. This level of detail in product claims and awards helps build trust and credibility. Florence-london.com Reviews

Handmadenaturals.co.uk Pros & Cons

When evaluating Handmadenaturals.co.uk, it’s important to weigh its strengths against any areas that might require closer consideration.

The brand’s commitment to natural, vegan, and cruelty-free products is a significant advantage, but as with any online offering, a balanced perspective is key.

Pros of Handmadenaturals.co.uk

Commitment to Natural and Ethical Sourcing: The core ethos revolves around natural, plant-derived ingredients. This aligns with a growing consumer demand for clean beauty products free from synthetic chemicals, parabens, SLS, and artificial fragrances. Their “100% Plant Based Skincare” and “Cruelty Free Approved Vegan Skincare Brand” labels are highly appealing to environmentally conscious and ethically minded individuals.
Extensive Product Range: Despite being a “handmade” artisan brand, the variety of products is considerable. From various face creams and cleansers to shampoos, conditioners, body lotions, and even specific items for babies and makeup, they cover a vast spectrum of personal care needs. This breadth allows customers to potentially fulfill all their personal care requirements from a single source.
Transparency in Ingredients and Ethos: The “Ingredients FAQ” and “Natural Skin Care FAQ” sections provide detailed information about what goes into their products and why. Their “Ethos” page further clarifies their commitment to sustainability, ethical practices, and handmade quality. This level of transparency fosters trust and helps consumers make informed decisions.
Positive Customer Testimonials and Awards: The website prominently features numerous positive reviews from satisfied customers. These testimonials, often citing improvements in skin conditions or satisfaction with product performance, provide strong social proof. Furthermore, the mention of “Multi-Award Winning” status and specific award badges on product listings e.g., “NATURAL BEAUTY AWARDS 2011 WINNER” lend credibility and external validation to their product quality.
Focus on Specific Skin Concerns: The site categorizes products not just by type face, hair but also by specific concerns like “DRY SKIN” and “SENSITIVE SKIN,” making it easier for customers with particular needs to find suitable products. This targeted approach demonstrates an understanding of diverse consumer requirements.
Recyclable Packaging and Environmental Consciousness: Handmadenaturals.co.uk emphasizes its use of “fully recyclable plastic and glass containers” and “recyclable, re-usable and biodegradable” postal packaging. Their void fill made from corn that dissolves in water is a notable commitment to reducing environmental impact, appealing to eco-conscious consumers.
Customer Loyalty Program: The presence of a loyalty program where customers can collect points and convert them into discount coupons is a strong incentive for repeat purchases and fosters customer retention.

Cons of Handmadenaturals.co.uk

Lack of Direct “How to Cancel” Information: While the website has comprehensive sections on shipping, refunds, and general FAQs, it doesn’t immediately offer clear, dedicated instructions for canceling subscriptions or free trials. If a subscription model were in place, this could be a point of friction for users. However, given that it appears to be a direct purchase model, this might be less relevant.
Pricing Transparency for Bundles/Multi-Buys: While a “BUNDLES & MULTI BUY” section exists, specific pricing structures for these bundles aren’t immediately visible without clicking through, which might deter quick comparisons for value. Individual product prices are clearly listed, but the benefit of bundles might require deeper exploration.
Limited Immediate Customer Support: The website lists a helpline number 01270 877516, but direct chat support or more immediate online assistance options beyond email contact are not prominently featured on the homepage. For urgent queries, phone calls might be the only immediate option during business hours.
Potential for Information Overload: While detailed, the sheer volume of information across various FAQs, blogs, and product descriptions might be overwhelming for some users looking for quick, succinct answers. Effective internal linking helps, but the depth can be a lot to process.
No Explicit Pricing Tiers or Subscription Models: Based on the website, Handmadenaturals.co.uk operates on a per-product purchase model. There are no clear subscription tiers or membership levels outlined for recurring deliveries, which some consumers might expect from a beauty brand offering consistent product usage. This isn’t necessarily a “con” but an observation for those accustomed to subscription boxes or recurring delivery services.
Geographic Focus UK Centric: While they ship internationally, the helpline number is a UK-specific number, and the Cheshire-based origin might imply a primary focus on the UK market, which could affect shipping times and costs for international customers.

Handmadenaturals.co.uk Alternatives

For those seeking natural, ethical, and high-quality personal care products, a variety of alternatives exist, each with its own unique approach and product offerings.

It’s always beneficial to explore different brands to find the best fit for your specific needs and values.

When looking for alternatives to Handmadenaturals.co.uk, consider brands that share similar commitments to natural ingredients, cruelty-free practices, and sustainable production. 24bottles.com Reviews

Ethique

Focus: Specializes in solid beauty bars shampoo, conditioner, body wash, face cleansers.
Pros: Ultra-sustainable, plastic-free packaging, highly concentrated formulas reducing water usage, B Corp certified.
Cons: Requires adjustment to solid bar format, some users might prefer liquid products.
Why it’s an alternative: Ethique offers a radical step towards zero-waste beauty, appealing strongly to those for whom environmental impact is a top priority, even more so than just recyclable packaging.

Dr. Bronner’s

Focus: Renowned for their pure-castile soaps and multi-purpose products.
Pros: Certified organic and fair trade ingredients, highly concentrated, versatile can be used for body, hair, home cleaning, strong ethical stance, family-owned.
Cons: Scent profiles are very specific e.g., peppermint, lavender, some find the liquid soaps a bit drying if not diluted properly.
Why it’s an alternative: Dr. Bronner’s offers a foundational natural product with unparalleled versatility and a deep commitment to ethical sourcing and social responsibility, providing a different angle on natural living.

Neal’s Yard Remedies

Focus: Organic health and beauty, emphasizing essential oils and herbal ingredients.
Pros: Certified organic, strong heritage in natural skincare, extensive range of products including aromatherapy, well-regarded for quality and efficacy.
Cons: Higher price point for some products, not all products are vegan though many are vegetarian and cruelty-free.
Why it’s an alternative: For those who appreciate organic certifications and a more holistic approach to health and beauty, with a strong focus on essential oils and aromatherapy, Neal’s Yard offers a premium natural experience.

Weleda

Focus: Holistic natural and organic skincare and body care based on anthroposophical principles.
Pros: Long-standing history established 1921, NATRUE certified natural and organic, focus on biodynamic farming, popular for sensitive skin and baby care ranges.
Cons: Stronger herbal scents might not appeal to everyone, some products contain beeswax or lanolin not strictly vegan.
Why it’s an alternative: Weleda appeals to those looking for a brand with deep roots in natural medicine and a commitment to biodynamic and organic ingredients, offering a gentle yet effective range.

The Body Shop

Focus: Ethical beauty with a strong emphasis on community fair trade and cruelty-free practices.
Pros: Widely accessible, diverse product range, clear ethical stance against animal testing, growing vegan product lines.
Cons: While ethical, their scale means they are not “handmade” in the same artisan sense, and some products may contain more synthetic ingredients than smaller natural brands.
Why it’s an alternative: For consumers who prioritize accessibility, wide product choice, and established ethical credentials in a larger brand, The Body Shop is a viable option, particularly with their expanding vegan offerings.

Wild Deodorant for specific product alternative

Focus: Sustainable, refillable natural deodorants.
Pros: Plastic-free, natural ingredients, effective, customizable scents, subscription option available.
Cons: Initial cost for the case, some people may need time to adjust to natural deodorants.
Why it’s an alternative: If someone specifically seeks a natural deodorant, Wild offers a compelling, innovative, and highly sustainable option that stands out from typical natural deodorant offerings.

When selecting an alternative, it’s prudent to:

Check Ingredient Lists: Ensure the ingredients align with your personal preferences and any sensitivities you may have.
Verify Certifications: Look for certifications like “Certified Vegan,” “Cruelty-Free Leaping Bunny or PETA,” and organic certifications to ensure their claims are externally validated.
Read Reviews: Look for independent reviews and testimonials from a variety of sources to get a comprehensive understanding of product performance and customer satisfaction.
Consider Packaging and Sustainability: Evaluate the brand’s commitment to reducing waste, using recycled materials, or offering refill options.
Support Ethos: Choose brands whose broader ethical and social commitments resonate with your own values, whether it’s fair trade, community support, or environmental conservation.

How to Check Handmadenaturals.co.uk Pricing

Understanding the pricing structure at Handmadenaturals.co.uk is straightforward, as it operates on a standard e-commerce model where individual product prices are clearly listed.

Unlike subscription services, there are no complex tiers or hidden fees for recurring purchases.

Navigating to Product Prices

Online Shop Sections: The most direct way to view prices is by navigating through the “Online Shop” menu. From there, you can select specific categories such as “FACE CARE,” “HAIR CARE,” “BODY CARE,” or “MAKE UP.”
Product Listings: Once you click into a category, a grid of products will appear. Each product listing typically includes:
- Product Name: E.g., “BALANCING FACE CREAM with Organic Shea Butter…”
- Key Ingredients/Benefits: Brief highlights like “All Skin Types.”
- Size/Volume: E.g., “50 ML.”
- Price: Clearly displayed in Pounds Sterling £, e.g., “£16.50.”
- “Quick shop” / “Add to cart”: Buttons for immediate action.
Featured Collections: On the homepage, a “Featured collection” section showcases popular or new products, with their prices immediately visible without needing to navigate deeply. Examples seen include:
- SUPER HYDRATING FACE CREAM 50 ml for £16.50
- SENSITIVE FACE CREAM 50 ml for £16.50
- REPLENISHING FACE CREAM 50 ml for £16.50
- Cold Pressed VIRGIN PRICKLY PEAR OIL 50 ml for £15.90
- Orange & Bamboo Face cleansing Scrub for £10.95
- Nourishing Hand Cream for £9.95

Understanding Pricing for Bundles and Multi-Buys

Dedicated Section: Handmadenaturals.co.uk has a specific “BUNDLES & MULTI BUY” section under their “Online Shop.”
Individual Bundle Pricing: While the general concept of bundles is advertised, you’ll need to click into this section to see the specific bundles available and their associated discounted pricing. This encourages exploring potential savings when purchasing multiple related items.
Comparison: The value proposition of bundles is usually that the combined price is less than purchasing each item individually. It’s advisable to compare the bundle price against the sum of the individual product prices if you’re considering a larger purchase.

Factors Influencing Overall Cost

Shipping & Delivery: This is a crucial additional cost. The “Shipping & Delivery” page under the “Help” menu will detail rates based on order value, destination UK vs. International, and chosen shipping speed. For instance, UK shipping might have different tiers based on order total e.g., free over a certain amount.
Discounts and Promotions: The website mentions “First order discount for new customers available on subscribe” to their mailing list. This is a common way to get an initial saving. They also have a “🍃 S A L E” section, indicating periodic discounts.
Loyalty Program: As mentioned, their “Loyalty Program” allows customers to “collect points which you can convert to money off coupons.” While not a direct pricing factor at the point of sale, it acts as a retrospective discount for loyal customers.

General Pricing Range

Based on the products displayed, the pricing for a typical 50 ml face cream generally sits around £16.50. Smaller items like lip balm or soap bars would be less, while larger volumes or specialized oils like Prickly Pear Oil might be around £15.90. This indicates a mid-range pricing strategy for natural, handmade products, positioning them competitively within the artisan beauty market. Given the emphasis on organic and high-quality natural ingredients, these prices are generally in line with similar brands that prioritize ethical sourcing and production.

Handmadenaturals.co.uk vs. Competitors

When evaluating Handmadenaturals.co.uk against its competitors, it’s essential to consider various factors such as product philosophy, ingredient quality, price point, environmental commitments, and overall brand experience. Lafayettephotography.com Reviews

While Handmadenaturals.co.uk holds its own with a strong focus on handmade, vegan, and cruelty-free products, other brands offer different strengths or niche focuses.

Here’s a comparison with a few notable competitors in the natural and ethical beauty space:

Handmadenaturals.co.uk

Core Philosophy: Handmade, vegan, cruelty-free, natural ingredients, minimal additives no SLS, parabens, alcohol, perfume, petrolatum. Emphasis on artisan quality from Cheshire, UK.
Product Range: Comprehensive, covering face, hair, body, baby, and makeup.
Ingredient Quality: Focus on organic, cold-pressed, plant-derived ingredients like Shea Butter, Rosehip, Jojoba, Peach Kernel, Argan, Prickly Pear, Muru Muru Butter. Kidzook.com Reviews
Pricing: Mid-range. For example, a 50ml face cream is typically £16.50.
Sustainability: Fully recyclable packaging plastic and glass, biodegradable corn-based void fill in shipping.
Customer Experience: Direct online sales, loyalty program, phone helpline.
Awards: Multi-award-winning, prominently displayed on product pages.
Core Philosophy: Zero-waste, plastic-free, concentrated solid beauty bars. Sustainable and ethical. Healthypaws.co.uk Reviews
Product Range: Primarily solid bars: shampoos, conditioners, body washes, face cleansers, deodorants.
Ingredient Quality: Natural, plant-based, often certified sustainable palm oil where used, high concentration.
Pricing: Initial purchase might seem higher for a bar, but long-term cost-effectiveness due to concentration can be good. A solid shampoo bar might be around £13-£15 but lasts for many washes.
Sustainability: Leading the charge in plastic-free packaging. B Corp certified.
Customer Experience: Strong online presence, focus on education about plastic waste. Timothyroe.com Reviews
Distinction: Aims to eliminate plastic bottles from bathrooms entirely, which is a bolder environmental statement than just recyclable packaging.
Core Philosophy: Organic health and beauty, holistic approach, essential oils, and herbal wisdom. Strong heritage and a focus on certified organic ingredients.
Product Range: Wide, including skincare, body care, aromatherapy, essential oils, and supplements.
Ingredient Quality: High-grade, certified organic ingredients, often biodynamic where possible.
Pricing: Generally higher-end, reflecting organic certification and brand prestige. A 50g facial moisturizer can range from £25-£40+. Parkmobile.com Reviews
Sustainability: B Corp certified, sustainable sourcing, ethical trade, recyclable packaging.
Customer Experience: Retail stores in addition to online, emphasis on wellness and aromatherapy benefits.
Distinction: Deeper integration of aromatherapy and a more established “heritage brand” feel with a focus on certified organic status.
Core Philosophy: “Enrich Not Exploit.” Ethical sourcing Community Fair Trade, cruelty-free, and activism.
Product Range: Extremely wide, covering all body, face, hair, makeup, fragrance, and gifts. Thegokartshop.com Reviews
Ingredient Quality: Natural-inspired, but also utilizes some synthetic ingredients for stability and performance. Not always 100% natural, but focuses on ethically sourced components.
Pricing: Mid-range to accessible. A 50ml face cream might be £15-£25.
Sustainability: Strong focus on recycling programs, refill stations, and community fair trade initiatives.
Customer Experience: Global retail presence, extensive online shop, loyalty programs.
Distinction: Larger scale, global reach, and robust community fair trade program. Appeals to a broader consumer base due to accessibility. Oneplan.co.za Reviews

Key Differentiators for Handmadenaturals.co.uk:

“Handmade in Cheshire”: This artisan quality is a significant differentiator. Many larger brands produce at scale, but Handmadenaturals.co.uk emphasizes its small-batch, freshly made nature. This implies higher control over quality and freshness.
Specific Ingredient Purity Claims: Their explicit promise of “NO SLS, SLES or other harsh Detergents,” “NO Parabens & Chemical Preservatives,” “NO Alcohol, Perfume or Colours,” “NO Petrolatum or Petroleum derivatives,” and “NO Chemical Ingredients” is a strong selling point for consumers highly sensitive to additives. While other brands might make similar claims, Handmadenaturals.co.uk puts it front and center.
UK-Centric Artisan Appeal: For UK customers specifically, the local production Cheshire-based adds an element of supporting local businesses and reducing carbon footprint associated with long-distance shipping of finished goods.

In conclusion, Handmadenaturals.co.uk carves out a niche by combining the appeal of genuinely handmade, small-batch production with a comprehensive range of vegan and cruelty-free products.

While it might not have the global retail footprint of The Body Shop or the deep organic certification focus of Neal’s Yard, its commitment to pure, natural ingredients and artisan quality makes it a strong contender for those seeking a more personal, localized, and chemical-free beauty regimen.

Shipping & Delivery Policies for Handmadenaturals.co.uk

Understanding a company’s shipping and delivery policies is crucial for managing expectations regarding order fulfillment times and costs.

Handmadenaturals.co.uk provides detailed information on this topic under the “Help” menu, specifically within their “Shipping & Delivery” section.

This transparency is a positive indicator for customer service. Pintsnprints.co.uk Reviews

Domestic UK Shipping

Shipping Carriers: Typically, they use reputable UK carriers for domestic deliveries. While specific names might vary, common services include Royal Mail or other couriers for larger parcels.
Processing Time: Being a handmade brand, there’s usually a processing time involved for orders to be freshly prepared and packaged. This is generally outlined on their shipping page, often stating something like “orders are usually dispatched within X working days.” For handmade items, this might be slightly longer than mass-produced goods, which is a reasonable expectation.
Delivery Timeframes: Once dispatched, standard UK delivery usually takes an additional 2-5 working days. Express options, if available, would reduce this timeframe but come at an increased cost.
Shipping Costs: Handmadenaturals.co.uk employs a tiered pricing structure for shipping within the UK, often based on the total order value. Common structures include:
- A fixed low rate for small orders.
- A slightly higher rate for mid-range orders.
- Free shipping for orders exceeding a certain value threshold e.g., £30, £50, or similar, as is common practice for online retailers. This encourages larger purchases. Specific thresholds would be found on their “Shipping & Delivery” page.
Tracking: Depending on the service level chosen especially for higher value orders, tracking information may be provided, allowing customers to monitor their parcel’s journey.

International Shipping

Availability: Handmadenaturals.co.uk confirms they ship internationally, which expands their reach beyond the UK market.
Shipping Carriers: International orders are typically handled by international postal services or global couriers.
Delivery Timeframes: International delivery times vary significantly depending on the destination country’s customs procedures and local postal services. This could range from 5-10 working days for nearby European countries to 2-4 weeks or more for distant regions like Australia or North America. The website would likely provide estimated ranges.
Shipping Costs: International shipping costs are generally higher than domestic rates and are calculated based on the weight of the parcel and the destination country. These costs can be substantial, especially for heavier items or distant locations.
Customs, Duties, and Taxes: Crucially, the website should state whether customs duties, import taxes, and other fees are the responsibility of the customer. For international orders, these charges are typically levied by the destination country’s customs office and are not included in the product or shipping price paid to Handmadenaturals.co.uk. Customers placing international orders should be aware of and budget for these potential additional costs.
Tracking: International tracking is usually provided, allowing customers to follow their package’s progress across borders, though the level of detail can vary once it reaches the destination country.

Important Considerations for Customers:

Address Accuracy: Ensure the shipping address provided is accurate and complete to avoid delays or lost parcels.
Delivery Instructions: If specific delivery instructions are needed e.g., leave with a neighbor, check if the website offers an option to add these notes during checkout.
Returns for Shipping Issues: Familiarize yourself with their “Refunds & Cancellations” policy regarding items lost or damaged in transit.
Peak Seasons: During busy periods like holidays, processing and delivery times may be longer than usual. It’s always advisable to order well in advance.

By providing clear and accessible information on their shipping and delivery policies, Handmadenaturals.co.uk helps set realistic expectations for its customers, whether they are ordering locally within the UK or from overseas.

Handmadenaturals.co.uk Returns & Cancellations

Understanding a company’s policies on returns and cancellations is just as important as knowing their product offerings and pricing.

Handmadenaturals.co.uk provides clear guidelines on this within their “Help” menu, under the “Refunds & Cancellations” section.

This transparency ensures customers are aware of their rights and the procedures involved should they need to return an item or cancel an order.

General Return Policy

Eligibility for Returns:
- Unopened and Unused Condition: Most commonly, products must be returned in their original, unopened, and unused condition to be eligible for a refund or exchange. This is standard for hygiene reasons, especially with personal care products.
- Original Packaging: Items should typically be returned in their original packaging with any seals intact.
- Timeframe: There is usually a specific window within which returns must be initiated after receiving the order, often 14 or 30 days. The exact number of days will be specified in their policy.
Reasons for Return:
- Change of Mind: If a customer simply changes their mind, they might be eligible for a refund, but shipping costs for the return are usually borne by the customer.
- Faulty or Damaged Goods: If a product arrives damaged or is faulty, Handmadenaturals.co.uk would typically cover the return shipping costs and offer a full refund or replacement. Evidence e.g., photos of damage might be required.
- Incorrect Item Received: If the wrong item is sent, the company should rectify this at their expense.
Process for Returns:
- Contact Customer Service: The first step is almost always to contact Handmadenaturals.co.uk’s customer service via their helpline or contact form/email to notify them of the return. This initiates the process and allows them to provide return instructions and a return authorization if needed.
- Packaging and Shipping: Customers will be advised on how to securely package the item and where to send it. It’s often recommended to use a trackable shipping service, especially for higher value items, to ensure proof of delivery.
- Refund Processing: Once the returned item is received and inspected to ensure it meets the return criteria, the refund will be processed to the original payment method. This can take several business days to appear in the customer’s account, depending on the bank or payment provider.

Cancellation Policy

Order Cancellation Before Dispatch:
- Timely Action: Customers can generally cancel an order before it has been dispatched. Given that Handmadenaturals.co.uk emphasizes handmade products, there might be a short window between order placement and dispatch.
- Contact Immediately: To cancel an order, it is crucial to contact their customer service as soon as possible after placing the order. If the order has already been processed for dispatch, it might not be possible to cancel, and it would then fall under the return policy once received.
Cancellation of “Subscriptions” or Recurring Orders:
- No Explicit Subscription Model: Based on the website’s current layout and offerings, Handmadenaturals.co.uk primarily operates on a per-product purchase model. There isn’t a clear “subscription” service for recurring deliveries of products like some other beauty brands.
- No “Free Trial” Cancellation: Similarly, there is no mention of “free trials” for products that would require cancellation. Products are sold directly.
- If a future subscription model were introduced: If Handmadenaturals.co.uk were to introduce a subscription service in the future, their cancellation policy for such a service would typically involve:
  - Online Account Management: Allowing customers to manage or cancel subscriptions through their online account dashboard.
  - Notice Period: A specified notice period e.g., 7 days before the next shipment for cancellations to be effective.
  - Pausing Options: The option to pause or skip shipments instead of outright canceling.

Disclaimer and Exceptions

Disclaimer Page: The website has a “Disclaimer” page, which might include specific legal caveats or limitations related to product usage, results, or liability, which is important to review.
Specific Product Exclusions: While not explicitly stated, some product categories e.g., customized items, gift vouchers might have different return policies, which would typically be detailed on their respective product pages or in the general returns policy.

In summary, Handmadenaturals.co.uk offers a transparent and standard returns and cancellation policy, focusing on quality control and customer satisfaction for their handmade products. Y-brush.com Reviews

Customers are encouraged to read the full “Refunds & Cancellations” page on their website for the most accurate and up-to-date information.

Customer Support and Engagement

Effective customer support and active community engagement are vital for any online business, especially for a brand like Handmadenaturals.co.uk that prides itself on handmade quality and natural ingredients.

A strong support system builds trust, addresses concerns, and fosters a loyal customer base.

Direct Customer Support Channels

Handmadenaturals.co.uk provides direct avenues for customer assistance:

Helpline: A prominent UK telephone number, 01270 877516, is listed at the top of every page. This indicates a direct line for immediate queries during business hours. A phone line offers a personal touch and can resolve complex issues more quickly than email. Yellow13bikebreakers.co.uk Reviews
Contact Form/Email: While not explicitly labeled as “Email Us,” the “Contact” page under the “Help” menu would typically feature a contact form or an email address e.g., [email protected] for written inquiries. This allows for detailed explanations and attachments like photos for damaged goods and provides a record of communication.
My Account / Loyalty Program: For registered customers, the “My Account” section and the “Loyalty Program” portal act as self-service support tools. Customers can manage their orders, track loyalty points, and update personal information.
FAQs: The website features extensive FAQ sections:
- Ingredients FAQ: Addresses common questions about the components of their products.
- Natural Skin Care FAQ: Provides broader guidance on natural skincare practices.
- Recycling FAQ: Details their commitment to sustainable packaging and how customers can participate.
These FAQs serve as a first line of defense, empowering customers to find answers independently before needing to contact support.

Website Engagement and Community Building

Beyond direct support, Handmadenaturals.co.uk employs several strategies to engage its audience and build a community around its brand: Verisure.se Reviews

News Blog: The “News Blog” is an active content hub where they publish articles related to skincare tips, ingredient benefits, product spotlights, and general lifestyle topics. Recent posts include:
- “Making A Smooth Skincare Transition From Winter To Spring” Mar 14, 2025
- “What Is Dry Shampoo And Why Is It A Must-Have?” Mar 07, 2025
- “Can You Tame Frizzy Hair Without Harsh Chemical Products?” Mar 03, 2025
- “What Are The Benefits Of Switching To Natural Deodorants?” Mar 01, 2025
- “Vegan Vs. Cruelty Free Products: What’s The Difference?” Feb 11, 2025
The blog not only provides valuable information to customers but also establishes the brand as an authority in natural skincare.
Customer Reviews: The website prominently displays customer reviews directly on product pages and has a dedicated section for “Let customers speak for us” on the homepage, showing reviews like:
- Sarah Edwards praising “VIRGIN ORGANIC COCONUT OIL” May 27, 2025
- Trish Cripps commending “Organic ALOE VERA SUN LOTION” May 27, 2025
- Fiona Catanach’s glowing review of “Soothing BABY LOTION” May 22, 2025
With “from 816 reviews” cited, this showcases a significant base of satisfied users and provides social proof for potential new customers.
Social Media Presence: Links to Instagram and Facebook are clearly visible. These platforms are crucial for: Mazident.com Reviews
- Visual Content: Showcasing products, behind-the-scenes glimpses of the handmade process, and lifestyle imagery.
- Direct Interaction: Responding to comments, direct messages, and fostering a sense of community through engaging posts.
- Announcements: Sharing promotions, new product launches, and blog updates.
Mailing List Subscription: The offer to “Subscribe to our Mailing List to receive news & promotions. First order discount for new customers available on subscribe” is a classic strategy to build an email list for direct marketing, keeping customers informed and incentivizing initial purchases.
Brand Info About Us, Ethos, Awards: These sections provide a deeper understanding of the company’s values, history, and achievements. By detailing their “Multi-Award Winning” status and “Cruelty Free Approved Vegan Skincare Brand” certifications, they build credibility and rapport with ethical consumers.

In essence, Handmadenaturals.co.uk leverages a multi-faceted approach to customer support and engagement.

They offer traditional direct support channels while actively building a community through informative content, social proof from reviews, and consistent communication via their blog and social media.

This holistic strategy aims to ensure customer satisfaction and foster long-term loyalty.

Handmadenaturals.co.uk Brand Info & Ethos

The “Brand Info” section on Handmadenaturals.co.uk is a cornerstone for understanding the company’s core values, mission, and how it differentiates itself in the competitive natural beauty market.

This section includes “About us,” “Ethos,” “Customer Rewards,” “Multi-Award Winning,” “Cruelty Free Approved Vegan Skincare Brand,” and “Ingredients FAQ,” all contributing to a transparent portrayal of their operations and commitments.

About Us & Ethos

Foundation and Longevity: Handmadenaturals.co.uk has been operating “since 2007,” indicating over 15 years of experience in the handmade skincare industry. This longevity suggests stability and a proven track record.
Handmade & Artisan Focus: A central theme is “Handmade in Cheshire.” This commitment to artisanal production implies:
- Quality Control: Smaller batches often allow for greater attention to detail and consistent quality.
- Freshness: Products are “Freshly handmade in our workshop in Cheshire & delivered directly to you,” suggesting freshness often lost in mass production.
Core Principles Ethos:
- 100% Plant Based Skincare: Their primary commitment is to use entirely plant-derived ingredients, appealing to those seeking natural alternatives.
- Vegan & Cruelty-Free: This is a defining principle, meaning no animal products are used, and no animal testing is conducted at any stage of production or by their suppliers. This aligns with ethical consumer demands.
- Freedom from Harsh Chemicals: They explicitly state their products are “Free from chemical preservatives and unnecessary additives.” This is reinforced by a clear list of what their products do not contain:
  - NO SLS, SLES or other harsh Detergents
  - NO Parabens & Chemical Preservatives
  - NO Alcohol, Perfume or Colours
  - NO Petrolatum or Petroleum derivatives
  - NO Chemical Ingredients
This comprehensive list reassures customers seeking “clean” beauty products.
- Beneficial Ingredients: They highlight that their products contain “a myriad of naturally occurring and easily absorbed antioxidants, essential fatty acids and other skin nutrients to help protect and nourish your skin and maintain its elasticity and collagen levels.” This articulates the benefits of their natural formulations.

Awards and Certifications

Multi-Award Winning: Handmadenaturals.co.uk proudly boasts of being “Multi-Award Winning.” This external validation from industry bodies or natural beauty awards e.g., “NATURAL BEAUTY AWARDS 2011 WINNER,” “BEAUTY SHORTLIST AWARDS 2022 COMMENDED,” “PLATINUM AWARDS 2022” lends significant credibility to the quality and effectiveness of their products. It assures customers that their offerings are not just self-proclaimed good, but recognized by experts.
Cruelty Free Approved Vegan Skincare Brand: This likely refers to certifications from organizations like Leaping Bunny or The Vegan Society, which independently verify a brand’s cruelty-free and vegan status. These certifications are critical for ethical consumers who rely on third-party assurance.

Packaging and Environmental Responsibility

Recyclable Packaging: Their commitment extends to their packaging. “Our skin care products are packaged in fully recyclable plastic and glass containers.” They actively “encourage our customers to recycle and re-use the packaging once finished with it.”
Eco-Friendly Postal Packaging: “Our postal packaging is recyclable, re-usable and biodegradable too.” A notable detail is that “Our parcels void fill, for example, is made from corn and fully dissolves in water without leaving any harmful residue.” This demonstrates a thoughtful approach to reducing environmental impact throughout the product lifecycle.

Customer Rewards Program

Loyalty Program: The “Customer Rewards” section details their “Loyalty Program,” designed to incentivize repeat purchases. Customers can “collect points which you can convert to money off coupons.” This is a standard and effective method for fostering customer loyalty.

In essence, Handmadenaturals.co.uk’s brand information and ethos paint a picture of a conscientious, artisan brand committed to high-quality, natural, ethical, and environmentally friendly personal care products.

Their long history, strong ethical stance, transparency about ingredients, and external recognition through awards collectively build a compelling narrative for consumers seeking wholesome and responsible beauty solutions.

Frequently Asked Questions

What kind of products does Handmadenaturals.co.uk sell?

Handmadenaturals.co.uk sells a comprehensive range of handmade vegan and cruelty-free skin and hair care products.

This includes face care cleansers, toners, creams, serums, eye care, masks, lip balm, hair care conditioner, shampoo, styling, body care butters, lotions, shower, bath, hand wash, soaps, deodorants, beauty basics pure butters, essential oils, massage oils, and specific lines for men, dry skin, sensitive skin, sun protection, and even baby products and makeup.

Is Handmadenaturals.co.uk a vegan brand?

Yes, Handmadenaturals.co.uk explicitly states that it is a “Vegan & Cruelty Free Skin & Hair Care” brand.

All their products are made without any animal-derived ingredients.

Are Handmadenaturals.co.uk products cruelty-free?

Yes, Handmadenaturals.co.uk is a “Cruelty Free Approved Vegan Skincare Brand,” indicating that their products and ingredients are not tested on animals at any stage of production.

Where are Handmadenaturals.co.uk products made?

Handmadenaturals.co.uk products are “Handmade in Cheshire,” United Kingdom, in their own workshop.

What chemicals do Handmadenaturals.co.uk products avoid?

Handmadenaturals.co.uk explicitly states their products contain “NO SLS, SLES or other harsh Detergents,” “NO Parabens & Chemical Preservatives,” “NO Alcohol, Perfume or Colours,” “NO Petrolatum or Petroleum derivatives,” and “NO Chemical Ingredients.”

Does Handmadenaturals.co.uk offer products for sensitive skin?

Yes, Handmadenaturals.co.uk has dedicated categories for “SENSITIVE SKIN” and also features products specifically formulated for sensitivity, such as their “SENSITIVE FACE CREAM Unscented.”

What is the price range for Handmadenaturals.co.uk face creams?

Based on the website, many of their 50ml face creams, such as the Balancing Face Cream and Super Hydrating Face Cream, are priced around £16.50.

Does Handmadenaturals.co.uk have a loyalty program?

Yes, Handmadenaturals.co.uk offers a “Loyalty Program” where customers can collect points on their purchases and convert them into money-off coupons for future orders.

What kind of packaging does Handmadenaturals.co.uk use?

Handmadenaturals.co.uk uses fully recyclable plastic and glass containers for their skincare products.

Their postal packaging is also recyclable, reusable, and biodegradable, with void fill made from corn that dissolves in water.

Can I get a first order discount from Handmadenaturals.co.uk?

Yes, Handmadenaturals.co.uk offers a “First order discount for new customers available on subscribe” to their mailing list.

How long has Handmadenaturals.co.uk been in business?

Handmadenaturals.co.uk has been operating since 2007, indicating over 15 years of experience in the handmade vegan and cruelty-free skincare market.

Does Handmadenaturals.co.uk ship internationally?

Yes, Handmadenaturals.co.uk provides international shipping.

Customers should check the “Shipping & Delivery” page for specific costs and estimated delivery times, and be aware of potential customs duties and taxes in their destination country.

How do I contact Handmadenaturals.co.uk customer service?

You can contact Handmadenaturals.co.uk customer service via their helpline at 01270 877516 or through the contact options available on their “Contact” page under the “Help” menu.

What is Handmadenaturals.co.uk’s return policy?

Handmadenaturals.co.uk’s return policy, detailed under “Refunds & Cancellations,” typically requires products to be returned in their original, unopened, and unused condition within a specified timeframe e.g., 14 or 30 days for a refund or exchange.

Faulty or damaged items would be handled differently.

Can I cancel an order from Handmadenaturals.co.uk?

You can generally cancel an order before it has been dispatched by contacting Handmadenaturals.co.uk customer service as soon as possible after placement.

If the order has already been processed for dispatch, it would then fall under their return policy.

Does Handmadenaturals.co.uk offer free shipping?

Handmadenaturals.co.uk typically offers free shipping for UK orders above a certain value threshold.

Specific details and thresholds can be found on their “Shipping & Delivery” page.

What are some of Handmadenaturals.co.uk’s award-winning products?

Some of their award-winning products mentioned include the “BALANCING FACE CREAM with Organic Shea Butter, Rosehip, Jojoba & Peach Kernel NATURAL BEAUTY AWARDS 2011 WINNER” and the “Organic Argan & Coconut LEAVE-ON CONDITIONING SERUM PLATINUM AWARDS 2022 & BEAUTY AWARDS 2015 WINNER.” Many products display their awards directly on their listings.

Does Handmadenaturals.co.uk sell makeup?

Yes, Handmadenaturals.co.uk has a “MAKE UP” section that includes products like blush, bronzer, shimmer, eye liner, brows, mascara, eye shadow, foundation, concealer, finishing products, lipstick, lip gloss, and brushes.

Are Handmadenaturals.co.uk products suitable for babies?

Yes, Handmadenaturals.co.uk offers a range of products specifically for “LITTLE ONES,” including “Baby Bath Time,” “Baby Moisturisers,” and “Nappy Change” items, formulated for sensitive young skin.

Where can I read customer reviews for Handmadenaturals.co.uk?

Customer reviews are prominently displayed on individual product pages and there is a dedicated section on the homepage titled “Let customers speak for us,” which showcases numerous testimonials from satisfied buyers.

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