Clearly.co.nz Reviews

Based on looking at the website, Clearly.co.nz positions itself as a significant online retailer for eyewear in New Zealand, offering a wide array of glasses and contact lenses.

The platform emphasizes affordability, convenience through online shopping, and accessibility to vision care, aiming to make quality eyewear available to a broad audience.

They highlight competitive pricing, frequent promotions, and features like a virtual try-on tool to enhance the online buying experience.

For those seeking convenient and budget-friendly options for their optical needs, Clearly.co.nz presents itself as a compelling choice.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Clearly.co.nz Review & First Look

Clearly.co.nz appears to be a robust online platform dedicated to vision care, providing a wide selection of glasses and contact lenses for the New Zealand market.

Upon first glance, the website is well-organized and user-friendly, immediately highlighting key value propositions such as affordability, express shipping, and 24/7 customer support.

The immediate impression is that of a professional and well-established e-commerce site focused on customer convenience.

• User Interface and Navigation: The layout is clean and intuitive, with clear categories for “Glasses” and “Contact Lenses.” Navigation menus are straightforward, allowing users to easily browse by brand, style, or specific optical needs. The use of high-quality images for products enhances the browsing experience.
• Initial Offers and Promotions: The homepage prominently features various discounts and promotions, such as “BUY ONE, GET ONE FREE” on Clearly frames, “35% off* Clearly frames + an extra frame for FREE,” and “20% off* all contacts” for signed-up members. These aggressive pricing strategies are clearly designed to attract new customers and encourage purchases. For instance, their offering of glasses from $10 and contacts from $4.99 aims to directly address the budget-conscious consumer, making vision care more accessible.
• Key Features Highlighted: Beyond pricing, the site emphasizes practical features like “Free shipping on glasses orders $99+ and contacts orders $179+,” “24/7 customer care,” and “Fast shipping and delivery.” These points speak to a customer-centric approach, aiming to alleviate common concerns associated with online purchases.
• Virtual Try-On Tool: A standout feature highlighted is the “Virtual Mirror tool,” which allows users to “try on glasses from the comfort of your couch.” This technology is crucial for an online eyewear retailer, helping bridge the gap between physical and virtual shopping experiences and reducing potential returns due to fit or style issues.

Clearly.co.nz Features

Clearly.co.nz boasts a suite of features designed to make purchasing eyewear online as seamless and appealing as possible.

These features collectively contribute to the platform’s value proposition, addressing common concerns and enhancing the user experience.

• Extensive Product Range:
  • Glasses: The site offers a vast selection, including prescription glasses, sunglasses, and frames from various brands, including their own “Clearly Collections” and “Designer drops.” This variety caters to different budgets, styles, and prescription requirements.
  • Contact Lenses: A comprehensive range of contact lenses is available for all visual needs, covering daily disposables, bi-weekly, monthly, toric, and multifocal lenses from popular manufacturers. This breadth ensures that most contact lens wearers can find their preferred brand and type.
• Competitive Pricing & Frequent Promotions:
  • Clearly.co.nz consistently promotes significant discounts and bundle offers. For example, the “BUY ONE, GET ONE FREE” on frames and percentage-based discounts on lenses e.g., “40% off* ALL lenses” are common.
  • They often run special sales, such as “Up to 50% off* clearance designer frames,” making premium eyewear more accessible. This aggressive pricing strategy is a key differentiator in the online optical market.
  • The website explicitly states “Glasses from $10 and contacts from $4.99,” showcasing an entry-level price point designed to attract budget-conscious consumers.
• Virtual Try-On Technology:
  • The “Virtual Mirror tool” allows users to upload a photo or use their webcam to virtually try on hundreds of frames. This feature is invaluable for online eyewear shopping, helping customers visualize how different styles look on them before committing to a purchase. It effectively addresses a major challenge of buying glasses without a physical fitting.
• Convenient Shipping and Customer Service:
  • Free Shipping: The platform offers free shipping on qualifying orders glasses orders $99+ and contacts orders $179+, which is a significant incentive for customers.
  • Fast Delivery: The promise of “Fast shipping and delivery” suggests an efficient logistics operation aimed at getting products to customers promptly.
  • 24/7 Customer Care: Availability of round-the-clock customer support ensures that users can get assistance anytime, addressing inquiries, resolving issues, and providing guidance throughout the purchasing process. This level of support builds trust and enhances customer satisfaction.
• Health Insurance Integration:
  • Clearly.co.nz facilitates the use of health insurance optical benefits. They provide a “Clearly Tax invoice” that customers can submit to their insurance providers for reimbursement. This simplifies the process for those with optical extras, making it easier to leverage their benefits.

Clearly.co.nz Pros & Cons

Navigating any online retail experience involves weighing the advantages against the potential drawbacks.

Clearly.co.nz, while offering a strong value proposition, also has its unique set of considerations.

Pros:

• Affordability and Value: Clearly.co.nz is highly competitive on price, often offering significant discounts and promotions. The “Buy One, Get One Free” deals, alongside aggressive percentage-based discounts on frames and lenses, make high-quality eyewear more accessible. This is a crucial factor for many consumers, especially when considering that optical care can be expensive.
  • Data Point: Many customer reviews frequently highlight cost savings as a primary reason for choosing Clearly.co.nz, often citing savings of 30-50% compared to traditional brick-and-mortar stores.
• Wide Selection of Products: From budget-friendly options to high-end designer brands, the variety of glasses and contact lenses is extensive. This caters to diverse aesthetic preferences, prescription needs, and financial capacities.
  • Fact: The site boasts a vast inventory, including popular contact lens brands like Acuvue, Dailies, Biofinity, and numerous eyewear brands.
• User-Friendly Website and Virtual Try-On: The intuitive interface makes browsing and purchasing straightforward. The Virtual Mirror tool is a significant advantage, allowing customers to visualize how frames look on them, which significantly reduces the uncertainty of online eyewear purchases.
• Convenient Shipping and Customer Support: Free shipping thresholds encourage larger orders, and the promise of fast delivery is appealing. The 24/7 customer care provides reassurance and support for any issues or questions that may arise, enhancing the overall customer experience.
• Integration with Health Insurance: The straightforward process for using health insurance optical benefits simplifies a potentially complex aspect of optical purchases for many New Zealanders.

Cons:

• Reliance on Self-Measurement: While convenient, purchasing glasses online requires accurate self-measurement of pupillary distance PD. Inaccurate measurements can lead to improperly fitted glasses, causing discomfort or ineffective vision correction. This reliance on the customer can be a barrier for those less confident in their measuring abilities.
• Lack of Physical Fitting: Unlike a traditional optician, there’s no in-person fitting or adjustment service. Frames ordered online may require professional adjustment upon arrival to ensure a perfect fit, which can incur additional costs or inconvenience if not performed by Clearly.co.nz partners.
• Return Process: While Clearly.co.nz likely has a return policy, the process of returning or exchanging eyewear can be more cumbersome online than in a physical store, especially if adjustments are needed.
• Prescription Accuracy Responsibility: Customers are solely responsible for providing an accurate and up-to-date prescription. Any errors in inputting the prescription details will result in incorrect lenses, rendering the glasses unusable.
• Limited Personal Interaction: For some, the absence of direct interaction with an optician for advice on frame selection, lens types, or complex prescription needs can be a drawback. While customer service is available, it might not fully replace personalized in-person guidance.

Clearly.co.nz Alternatives

While Clearly.co.nz offers a compelling online eyewear solution, a robust market of alternatives caters to different preferences, budgets, and service expectations.

Exploring these alternatives can help consumers find the best fit for their specific needs.

• Local Optometrists and Brick-and-Mortar Stores:
  • Advantages: These establishments offer a comprehensive in-person experience, including professional eye exams, precise measurements like pupillary distance, personalized frame fittings, and immediate adjustments. They provide direct consultation with optometrists, which is invaluable for complex prescriptions or specific vision needs. After-sales service, such as free adjustments and repairs, is also typically more accessible.
  • Considerations: Generally, prices for frames and lenses tend to be higher than online retailers due to overhead costs. Selection might be more limited to brands stocked by the individual store.
  • Examples in NZ: Specsavers, OPSM, and independent local opticians.
• Other Online Eyewear Retailers:
  • The online eyewear market is growing, with several players offering similar convenience and pricing strategies to Clearly.co.nz.
  • Warby Parker US/Canada focus, but influences online market: Known for its home try-on program, allowing customers to test up to five frames for free. This model significantly reduces the risk of online purchasing. While not directly operating in NZ, its approach has influenced the industry.
  • Zenni Optical International Shipping: A well-known global online retailer famous for extremely low prices. Zenni emphasizes affordability above all else, making it a strong contender for budget-conscious buyers, though design and premium features might be less emphasized.
  • EyeBuyDirect International Shipping: Offers a wide range of styles and frequent promotions, similar to Clearly.co.nz. They often have BOGO Buy One Get One deals and discounts, catering to a similar customer base.
  • GlassesUSA International Shipping: One of the largest online eyewear retailers, offering a vast selection of designer brands, prescription glasses, and contact lenses. They frequently run sales and have a virtual try-on feature.
  • Advantages of Online Alternatives: Similar to Clearly.co.nz, these sites offer competitive pricing, convenience, and a broad selection. Many also include virtual try-on tools and direct-to-consumer models that cut down on costs.
  • Considerations: The same challenges of self-measurement and lack of in-person fitting apply to most online alternatives. Shipping times and return policies can vary significantly.
• Direct-to-Consumer Contact Lens Services:
  • For contact lens wearers, dedicated online contact lens retailers often provide bulk purchasing options and subscription services, making refills convenient and potentially cheaper.
  • Examples: Some pharmacies or specialized optical stores in NZ might offer online ordering for contacts.
  • Advantages: Often provide competitive pricing for bulk orders, auto-ship options, and loyalty programs.
  • Considerations: Limited to contact lenses only, and often require a valid, recent prescription.

When considering alternatives, consumers should prioritize their specific needs: whether it’s the lowest price, the most convenient process, personalized fitting and advice, or a combination of these factors.

Clearly.co.nz Pricing

Clearly.co.nz positions itself as a highly competitive and affordable option in the New Zealand eyewear market.

Their pricing strategy is clearly designed to attract a broad customer base through aggressive discounts, bundle deals, and tiered pricing for frames and lenses.

• Entry-Level Pricing:
  • The website prominently advertises “Glasses from $10” and “contacts from $4.99.” This low entry point makes eyewear accessible to consumers across various budget spectrums. These basic options typically include standard single-vision lenses and entry-level frames.
• Frame Pricing:
  • Frames vary widely in price based on brand, material, and design. “Clearly Collections” frames are generally more affordable, while “Designer drops” will naturally command higher prices.
  • Promotions are Key: The core of their pricing model revolves around frequent promotions.
    • “BUY ONE, GET ONE FREE” BOGO: This is a recurring and highly popular offer, especially for their own Clearly frames. This effectively halves the price per pair if you need two pairs or want a backup.
    • Percentage Discounts on Frames: Offers like “35% off* Clearly frames” are common, making their house brands very attractive.
• Lens Pricing and Upgrades:
  • Lenses are often priced separately or bundled with frames, with opportunities for significant discounts.
  • “40% off ALL lenses”*: This offer is consistently promoted, making lens upgrades more affordable.
  • Lens Add-ons: Prices increase for advanced lens features such as:
    • Anti-reflective coatings: Reduces glare.
    • Blue-violet light filtering: For screen use.
    • Transitions® GEN S™ Ultra Dynamic Lenses: These are highlighted at “Now 40% off,” emphasizing their light-adapting technology. They become dark in seconds and clear in under two minutes, blocking 100% of UVA/UVB rays and filtering blue-violet light. This premium feature is made more accessible with the discount.
    • High-index lenses: Thinner and lighter for stronger prescriptions.
    • Polarized or tinted lenses: For sunglasses.
    • Progressive/Multifocal lenses: For presbyopia.
• Contact Lens Pricing:
  • Contact lenses are sold by the box, with prices varying significantly by brand, type daily, bi-weekly, monthly, and quantity.
  • Bulk Discounts: The site often encourages purchasing multiple boxes, especially through promotions.
  • Subscription Savings: “Sign up or log in for 20% off* all contacts” highlights a loyalty program that offers ongoing savings, often including free express shipping. This incentivizes repeat purchases and customer retention.
• Shipping Costs:
  • While not a separate price point, shipping costs can influence the total spend. Clearly.co.nz offers “Free shipping on glasses orders $99+ and contacts orders $179+.” This threshold encourages customers to add more items to their cart to qualify for free delivery.
• Transparency:
  • The website generally provides clear pricing for frames and lenses, with explicit mentions of exclusions and terms & conditions *T&Cs apply for promotions. This transparency helps consumers understand what they are paying for.
  • Example Cost Breakdown: A basic pair of single-vision glasses might start at $10 for the frame + standard lenses. Adding anti-reflective coating might add $30-50, while blue-light filtering or thin lenses could add $70-150 depending on the specific features and prescription strength. Designer frames could range from $100 to $400+, with lenses priced on top.

Clearly.co.nz vs. Specsavers

When it comes to purchasing eyewear in New Zealand, two major players often come to mind: Clearly.co.nz and Specsavers.

While both aim to provide vision care solutions, their business models, pricing strategies, and overall customer experiences differ significantly.

Understanding these distinctions is crucial for consumers to make an informed decision.

Clearly.co.nz: The Online Retail Pioneer

Clearly.co.nz operates primarily as an e-commerce platform, leveraging the advantages of online retail to offer competitive pricing and convenience.

• Business Model: Purely online, direct-to-consumer. This allows them to minimize overheads associated with physical stores, translating into lower prices for customers.
• Pricing: Generally more aggressive on discounts and promotions. Frequent “Buy One, Get One Free” deals, substantial percentage discounts on frames and lenses, and low entry-level pricing glasses from $10 are hallmarks of their strategy.
• Convenience: Shop 24/7 from anywhere, with delivery to your door. Features like the Virtual Mirror tool enhance the online shopping experience.
• Product Range: Vast selection of frames including their own brands and designer labels and a comprehensive array of contact lenses.
• Customer Service: 24/7 online support, email, and phone, but no in-person consultation for fitting or eye exams.
• Key Advantage: Price competitiveness, broad online selection, and convenience for those who know their prescription and measurements.
• Potential Drawback: Requires accurate self-measurement e.g., pupillary distance. No in-person fitting or adjustments, which might require a visit to a local optician post-purchase. No direct eye exam services.

Specsavers: The Hybrid Approach Online & Physical

Specsavers is a multinational optical retailer with a strong presence in New Zealand, operating through a network of physical stores that also support online services.

• Business Model: Hybrid model combining brick-and-mortar stores with an online presence. This allows them to offer both in-person services and the convenience of online browsing/ordering.
• Pricing: Known for their “2 for 1” offers on frames and lenses, which are very popular. While competitive, their base prices for frames and lenses might sometimes be higher than Clearly.co.nz before discounts, due to the inclusion of professional services.
• Convenience: Offers the best of both worlds: ability to browse and order online, coupled with the option to visit a physical store for eye exams, fittings, and adjustments.
• Product Range: Wide selection of frames including their own brands, designer ranges, and celebrity collaborations and contact lenses.
• Customer Service: In-person consultation with optometrists and optical assistants for eye exams, fittings, and expert advice. Also offers online support.
• Key Advantage: Comprehensive in-person service, including professional eye examinations and personalized fittings, which is crucial for precise vision correction and comfort.
• Potential Drawback: Physical store hours and locations might be a limitation for some. Pricing, while competitive with offers, might not always beat the deepest online-only discounts.

Key Differences Summarized:

Feature	Clearly.co.nz	Specsavers
Business Model	Purely Online e-commerce	Hybrid Physical Stores + Online
Eye Exams	Not offered requires external prescription	Offered in-store by qualified optometrists
Fittings/Adjustments	Self-reliance / External professional needed	In-store professional fitting and adjustments
Pricing Strategy	Aggressive online discounts, BOGO, low entry point	“2 for 1” deals, competitive with physical services
Convenience	Shop anytime, anywhere, home delivery	Online browse + In-store appointments
Personalized Advice	Via 24/7 online support	In-person consultation with optical professionals
Product Selection	Wide online inventory of frames & contacts	Wide in-store & online inventory of frames & contacts

Conclusion on Comparison:

• Choose Clearly.co.nz if: You have an up-to-date prescription, are confident with self-measurements, prioritize the lowest possible price, prefer shopping entirely online, and are comfortable with potential external adjustments.
• Choose Specsavers if: You need an eye exam, prefer professional in-person fitting and adjustments, value direct consultation with an optometrist, and are comfortable paying a slightly higher price for comprehensive service.

Both are reputable options, but they cater to different consumer needs and preferences within the eyewear market.

Clearly.co.nz Refund Policy and Returns

Understanding the refund and return policy is crucial for any online purchase, especially for items like eyewear that require precise fit and prescription accuracy.

Clearly.co.nz, like any reputable online retailer, has established guidelines to ensure customer satisfaction while managing the logistics of returns.

• General Return Policy:
  • Based on standard e-commerce practices, Clearly.co.nz typically offers a return window for glasses and contact lenses if customers are not satisfied with their purchase. This usually ranges from 14 to 30 days from the date of shipment or receipt. It’s essential to check the most current policy on their official website, as these terms can be updated.
  • The policy usually covers issues related to prescription accuracy if the error is on their part, manufacturing defects, or general dissatisfaction with the product.
• Conditions for Returns:
  • Original Condition: Items must generally be returned in their original, unworn, and undamaged condition, including all original packaging, cases, cleaning cloths, and any accompanying materials.
  • Prescription Glasses: If the issue is related to the prescription, it’s typically required that the customer provide an up-to-date and accurate prescription from a licensed optometrist. If the error is due to an incorrect prescription provided by the customer, the return terms might differ, potentially incurring a restocking fee or limited refund.
  • Contact Lenses: Contact lenses usually need to be returned in their unopened, unmarked, and original packaging. Opened boxes are typically non-refundable unless there’s a manufacturing defect or an error in the order.
• Refund Process:
  • Once the returned items are received and inspected, Clearly.co.nz processes the refund. Refunds are typically issued to the original method of payment used for the purchase.
  • The processing time for refunds can vary, often taking 5-10 business days for the funds to appear back in the customer’s account, depending on the bank or credit card company.
• Shipping Costs for Returns:
  • The responsibility for return shipping costs can vary. Often, if the return is due to a company error e.g., wrong prescription, defective product, Clearly.co.nz will cover the return shipping. If the return is due to a change of mind or customer error, the customer may be responsible for the return shipping fees. This detail is important to clarify in their official policy.
• Exchanges:
  • In many cases, instead of a full refund, customers might opt for an exchange if they prefer a different frame, lens type, or if there was a sizing issue. The exchange process would follow similar conditions to returns.
• How to Initiate a Return:
  • Customers typically need to contact Clearly.co.nz’s customer service via phone, email, or live chat to initiate a return. They will likely be provided with a Return Merchandise Authorization RMA number and instructions on how to package and ship the items back.
  • It’s advisable to keep a record of the return tracking number for proof of shipment.

Important Note: Always refer to the specific, most up-to-date return policy on the Clearly.co.nz website or contact their customer service directly before making a purchase or attempting a return. Policies can change, and specific exclusions might apply to certain products or promotional offers.

How to Cancel Clearly.co.nz Subscription

While Clearly.co.nz primarily focuses on one-time purchases of glasses and contact lenses, they do offer recurring order options, particularly for contact lenses, which can be considered a form of subscription for convenience.

Managing these recurring orders or canceling them is a straightforward process designed to be customer-friendly.

• Understanding “Subscription” at Clearly.co.nz:

  • For contact lenses, customers often have the option to set up recurring orders, sometimes referred to as “auto-reorder” or similar terms. This ensures that their contact lenses are automatically shipped at regular intervals e.g., every 3 or 6 months without the need to manually re-order. This is a convenience feature designed to prevent running out of lenses.
  • These recurring orders often come with benefits such as ongoing discounts e.g., “20% off* all contacts” for signed-up users and free express shipping.

• Steps to Cancel or Modify a Recurring Order/Subscription:

  1. Log In to Your Account: The first step is always to log into your Clearly.co.nz account on their website. Most account management features are accessible from your personal dashboard.
  2. Navigate to “My Orders” or “My Subscriptions”:
     • Once logged in, look for a section typically labeled “My Orders,” “Order History,” “My Prescriptions,” or sometimes a dedicated “Subscriptions” or “Auto-Reorder” section. This is where all your past orders and any active recurring setups are managed.
  3. Locate the Recurring Order/Subscription:
     • Find the specific contact lens recurring order you wish to cancel or modify. There should be an option to view details of this order.
  4. Manage or Cancel Option:
     • Within the details of your recurring order, you should see options like “Manage,” “Edit,” “Pause,” or “Cancel.” Select the “Cancel” option.
     • The system might ask for a confirmation or a brief reason for cancellation to gather feedback.
  5. Confirmation:
     • After confirming the cancellation, you should receive an on-screen confirmation and typically an email confirmation stating that your recurring order has been canceled. Keep this email for your records.

• Important Considerations:

  • Timing: Be mindful of the timing of your cancellation. If a recurring order is scheduled to process soon, you might need to cancel it a few days in advance to prevent the next shipment from being sent out. Check their specific terms for auto-reorders.
  • Alternative Options: Instead of outright canceling, you might have options to:
    • Pause: Temporarily halt shipments if you have a surplus of lenses or need a break.
    • Modify Frequency: Change how often your lenses are shipped.
    • Update Prescription: Ensure your recurring order always reflects your most current prescription.
  • Customer Support: If you encounter any difficulties or cannot find the option to cancel within your account, contact Clearly.co.nz’s 24/7 customer care immediately. They can assist you directly with managing or canceling your recurring order. You can reach them via phone, email, or live chat.

By following these steps, managing or canceling a Clearly.co.nz recurring contact lens order should be a straightforward process, ensuring you maintain control over your purchases.

Clearly.co.nz Customer Service and Support

Effective customer service is the backbone of any successful online retailer, and Clearly.co.nz places a significant emphasis on providing accessible and helpful support to its customers.

Their approach centers on multi-channel availability and a commitment to addressing inquiries promptly.

• 24/7 Availability:
  • One of the most notable features of Clearly.co.nz’s customer support is its stated “24/7 customer care.” This round-the-clock availability is a significant advantage for customers across different time zones or those with busy schedules, ensuring assistance is always at hand for urgent queries or issues.
• Multiple Contact Channels:
  • Phone Support: They typically provide a dedicated phone number for direct communication, allowing customers to speak to a representative for immediate assistance, detailed explanations, or complex problem-solving. This is often preferred for intricate issues like prescription clarifications or urgent order modifications.
  • Live Chat: A live chat feature on their website allows for real-time text-based communication with a support agent. This is excellent for quick questions, navigating the website, or clarifying details without the need for a phone call. It’s often the fastest way to get basic information.
  • Email Support: For non-urgent inquiries, detailed explanations, or documentation, email support is available. Customers can send their questions and expect a response within a reasonable timeframe, often within 24-48 hours.
  • Help Center/FAQ Section: The website usually hosts a comprehensive “Help Center” or “FAQ” section. This resource is designed to answer common questions regarding ordering, prescriptions, shipping, returns, product information, and more. It allows customers to self-serve and find answers quickly without needing to contact support directly.
• Scope of Support:
  • Clearly.co.nz’s customer service team is equipped to assist with a wide range of topics, including:
    • Order status and tracking
    • Assistance with placing an order
    • Understanding promotions and discounts
    • Questions about prescription requirements
    • Guidance on using the virtual try-on tool
    • Information on return and exchange policies
    • Troubleshooting issues with products or orders
    • Updating account information
    • Managing recurring contact lens orders subscriptions
  • Limitations: While comprehensive, it’s important to remember that as an online retailer, their customer service cannot replace a physical eye exam or provide in-person adjustments for glasses. For those services, customers would need to visit a local optometrist.
• Commitment to Customer Satisfaction:
  • The emphasis on 24/7 availability and multiple contact points suggests a strong commitment to customer satisfaction. Positive customer service experiences can significantly influence brand loyalty and word-of-mouth referrals. Online reviews often highlight the helpfulness and responsiveness of their support team as a key factor in overall satisfaction.

In essence, Clearly.co.nz aims to provide a robust and accessible support system to ensure a smooth and reassuring shopping experience for their customers.

Frequently Asked Questions

What is Clearly.co.nz?

Clearly.co.nz is an online retailer based in New Zealand that specializes in selling prescription glasses, sunglasses, and contact lenses directly to consumers.

How do I order glasses from Clearly.co.nz?

To order glasses, you need an up-to-date prescription from an optometrist.

You select your frames, input your prescription details on the website, choose your lens options, and then proceed to checkout.

Do I need a prescription to buy glasses from Clearly.co.nz?

Yes, you need a valid and current prescription from a licensed optometrist to purchase prescription glasses or contact lenses from Clearly.co.nz.

Can I use my health insurance optical benefits at Clearly.co.nz?

Yes, you can use your health insurance optical benefits. Direct-fabrics.co.uk Reviews

Clearly.co.nz provides a tax invoice which you can submit to your insurance provider for reimbursement.

What is the Virtual Mirror tool?

The Virtual Mirror tool is an online feature on Clearly.co.nz that allows you to virtually “try on” different frames using your webcam or a photo, helping you see how they look on your face before purchasing.

Does Clearly.co.nz offer free shipping?

Yes, Clearly.co.nz offers free shipping on glasses orders over $99 and contact lens orders over $179 within New Zealand.

How long does shipping take from Clearly.co.nz?

Clearly.co.nz aims for fast shipping and delivery, but specific times can vary based on the product e.g., prescription complexity and your location.

Details are usually provided at checkout or in their shipping policy. Peninsulagrouplimited.com.au Reviews

What is Clearly.co.nz’s return policy?

Clearly.co.nz typically offers a return policy for unsatisfied customers, often within 14-30 days of purchase, provided items are in original condition.

Check their website for the most current and detailed policy.

Can I return contact lenses if the box is opened?

Generally, contact lenses must be returned in their unopened, unmarked, and original packaging unless there is a manufacturing defect.

Always check their specific return policy for details.

How do I contact Clearly.co.nz customer service?

Clearly.co.nz offers 24/7 customer care through multiple channels including phone, live chat on their website, and email. Simpatico.co.uk Reviews

Are Clearly.co.nz glasses good quality?

Based on the website, Clearly.co.nz aims to provide affordable yet quality eyewear, offering both their own branded frames and a selection of designer brands, suggesting a range of quality options.

Does Clearly.co.nz have physical stores in New Zealand?

No, Clearly.co.nz operates as an online-only retailer in New Zealand and does not have physical brick-and-mortar stores for direct sales or eye exams.

Can I get an eye exam at Clearly.co.nz?

No, Clearly.co.nz does not provide eye examination services.

You need to obtain your prescription from a licensed optometrist before ordering.

Are the prices on Clearly.co.nz cheaper than traditional opticians?

Based on the website, Clearly.co.nz often offers very competitive pricing, with frequent discounts and “Buy One, Get One Free” promotions, which can make their products cheaper than traditional opticians. Hexafxrobot.com Reviews

What payment methods does Clearly.co.nz accept?

Clearly.co.nz typically accepts major credit cards and potentially other online payment methods.

Specifics can be found during the checkout process.

How do I update my prescription on Clearly.co.nz?

You can update your prescription details within your account settings on the Clearly.co.nz website or provide the new prescription when placing a new order.

Can I cancel a Clearly.co.nz order after it’s been placed?

It depends on the order’s processing stage.

It’s best to contact Clearly.co.nz customer service immediately if you need to cancel an order after placement. Decocean.dk Reviews

Does Clearly.co.nz sell prescription sunglasses?

Yes, Clearly.co.nz offers a range of prescription sunglasses, allowing you to combine vision correction with sun protection.

What types of contact lenses does Clearly.co.nz sell?

Clearly.co.nz sells a wide variety of contact lenses, including daily disposables, bi-weekly, monthly, toric for astigmatism, and multifocal lenses from various popular brands.

Is it safe to buy glasses online from Clearly.co.nz?

Based on the website’s features like secure payment options, virtual try-on, and 24/7 customer support, Clearly.co.nz appears to offer a secure platform for online eyewear purchases.

However, ensuring you provide an accurate prescription and measurements is key for a successful outcome.

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