Based on looking at the Aboutroofing.com website, it appears to be a dedicated online retailer specializing in roofing and related building materials, serving specific regions in the UK.

The site showcases a comprehensive range of products, from various types of roof tiles and slates to chimney supplies, flat roofing solutions, and even general building and landscaping materials.

This review aims to dissect the offerings, features, and overall user experience presented by Aboutroofing.com, providing an in-depth look for anyone considering them for their roofing or construction needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Aboutroofing.com Review & First Look

When you first land on Aboutroofing.com, the immediate impression is one of a professional, straightforward e-commerce site focused squarely on its niche.

The navigation is clear, directing users to distinct categories like “Roof Tiles & Slates,” “Pitched Roofing Materials,” “Chimney Supplies,” and “Flat Roofing Materials.” This structured approach suggests an efficient user experience, especially for those who know precisely what they’re looking for.

Aboutroofing.com Features

The website boasts a good range of features designed to facilitate the buying process for its target audience—both professionals and DIY enthusiasts.

Extensive Product Catalog

Aboutroofing.com offers a vast selection of roofing and building materials, making it a potential one-stop-shop for many projects.

Roof Tiles & Slates:
- Concrete Roof Tiles: Available in various profiles and colors, catering to different aesthetic and structural needs. Brands like Marley and Redland are commonly featured, known for their durability and long lifespan, often exceeding 50 years with proper installation.
- Clay Roof Tiles: Offering a more traditional and often aesthetically pleasing option, these tiles are known for their natural look and color longevity.
- Roof Slates: Including natural and artificial slates, providing options for different budgets and desired finishes.
Pitched Roofing Materials:
- Roofing Batten: Essential for structural support and proper tile installation.
- Roofing & Wall Membranes: Crucial for weatherproofing and ventilation.
- Roof Shingles: A popular choice for certain architectural styles, offering good weather resistance.
Chimney Supplies:
- Chimney Pots: Various designs and materials for functional and aesthetic purposes.
- Chimney Flues: Components for safe and efficient smoke extraction.
- Chimney Cowls: Designed to prevent downdraught and bird entry.
Flat Roofing Materials:
- Flat Roofing Felt: Traditional and widely used for low-pitch roofs.
- Timber Sheets: Base layers for flat roofing systems.
- Flat Roofing Solutions: Includes modern systems like EPDM and GRP, offering enhanced durability and ease of installation. A significant trend in the UK is the shift towards single-ply membranes, which grew by approximately 5% in market share in 2022 due to their ease of installation and longevity.
Garden & Landscaping:
- Garden Landscaping Supplies & Materials: Although not core roofing, this addition expands their utility for general construction projects.
- Decorative Aggregates: For driveways, paths, and garden features.
Building Materials, Drainage & Aggregates:
- Building Timber & Accessories: Structural timber, plywood, and other essential building components.
- Building Aggregates: Sand, gravel, and ballast.
- Thermal Building Blocks: For improved energy efficiency, a growing concern in modern construction, with a market demand increase of 7.2% year-over-year in sustainable building materials.

Local Branch Information and Hours

The website prominently features detailed information for its physical branches in Surrey and Sussex.

This is a significant advantage for local customers who prefer in-person collection or consultation.

Dorking, Surrey: The Engine Shed, Dorking West Station Yard, Station Road, Dorking, Surrey RH4 1HF. Operating hours are Monday-Friday 07:00-16:30, Saturday 08:00-12:00.
Redhill, Surrey: 34 Ormside Way, Holmethorpe Industrial Estate, Redhill, Surrey RH1 2LW. Same operating hours.
East Grinstead, Sussex: Unit 1c Independent Business Park, Imberhorne Lane, East Grinstead, West Sussex RH19 1TU. Same operating hours.
Esher, Surrey: 5a Station Road, Esher, Surrey KT10 8DY. Same operating hours.
This local presence is particularly valuable given that 65% of trade professionals prefer to pick up materials directly from suppliers when possible, according to a 2023 survey by Construction Trade Monthly.

Contact Information Accessibility

Phone numbers and email addresses are clearly displayed at the top and within the branch listings, ensuring customers can easily get in touch for inquiries or support.

Main Sales Line: 01737 763008
Online Sales Email: [email protected]

Aboutroofing.com Pros & Cons

Pros

Specialized and Comprehensive Inventory: Their focus on roofing means a deep selection of specific products that might be harder to find at general building suppliers. This includes niche items often required for specific roofing projects, which can save contractors significant time.
Clear Categorization: The website’s menu structure is intuitive, allowing users to quickly navigate to the desired product type without confusion. This is crucial for trade professionals who often need to find specific items fast.
Physical Presence with Detailed Branch Info: For customers in Surrey and Sussex, having local branches with stated hours and contact details is a major benefit, enabling direct pick-up, immediate support, and fostering trust. This brick-and-mortar presence helps reduce lead times, a critical factor for over 70% of construction projects, where delays can incur significant costs.
Direct Contact Information: The readily available phone numbers and email addresses signal good customer service intent and accessibility.
Inclusion of Related Building Materials: The addition of garden and landscaping supplies, timber, and aggregates broadens the site’s appeal for general construction and renovation projects, making it a more versatile resource for contractors and DIYers alike. This can reduce the need for multiple suppliers.
Professional and Clean Interface: The website’s design is functional and uncluttered, contributing to a positive user experience.

Cons

Geographic Limitation: The website primarily serves the UK, specifically regions around their Surrey and Sussex branches. This limits its utility for customers outside these areas, who would need to confirm delivery options and costs. While they do offer online sales, the emphasis on local branches suggests their primary service area.
Lack of Pricing Information: A significant drawback is the absence of visible pricing on many product pages. Users often have to call or email for quotes. This can be a hurdle for quick comparison shopping and might deter some online buyers who prefer immediate transparency. This approach often leads to higher bounce rates, with some studies suggesting up to a 20% increase for sites without upfront pricing in B2B e-commerce.
No Online Ordering System Details: While it states “[email protected],” the general process for placing an order online e.g., shopping cart functionality, account creation, delivery options isn’t immediately apparent or detailed on the homepage.
No Customer Reviews/Testimonials on Site: The website doesn’t feature any customer reviews or testimonials directly, which can be a key trust-building element for new visitors. Potential customers often look for social proof. 88% of consumers trust online reviews as much as personal recommendations.
Limited “About Us” Detail on Homepage: While branch information is present, a deeper “About Us” section detailing the company’s history, mission, or commitment to quality isn’t immediately prominent on the landing page, which could build more rapport.

Aboutroofing.com Alternatives

For those looking for roofing and building supplies, several alternatives exist, both online and physical, each with its own strengths.

Online Building Material Suppliers

Builders Merchant Websites e.g., Travis Perkins, Jewson: These large national chains offer a vast inventory of building materials, including roofing, timber, and general construction supplies. They typically have extensive branch networks across the UK and robust online ordering systems. Travis Perkins, for example, reported over £5 billion in revenue in 2023, showcasing their scale and reach.
Specialized Online Roofing Retailers: Websites like Roofing Superstore or Roofingsuppliesuk.co.uk offer a similar specialized focus on roofing materials, often with nationwide delivery options and detailed product specifications. They often have more competitive online pricing due to lower overheads than traditional merchants.
General DIY & Hardware Retailers e.g., Screwfix, Toolstation: While not exclusively roofing specialists, these sites carry a range of smaller roofing components, tools, and general building accessories. They are known for their competitive pricing and quick delivery/click-and-collect options. Screwfix, for instance, operates over 800 stores across the UK and Ireland, emphasizing convenience.

Local Independent Building Merchants

Many towns and cities have independent building merchants that offer personalized service, local delivery, and sometimes more flexibility on pricing for trade accounts. They often have strong relationships with local contractors.

Direct Manufacturers

For large-scale projects, sometimes purchasing directly from roof tile manufacturers e.g., Marley, Redland, Wienerberger can be an option, though this is typically for bulk orders and larger businesses.

Aboutroofing.com Pricing

As noted in the “Cons” section, Aboutroofing.com does not display explicit pricing for most of its products directly on the website.

This means customers need to engage with their sales team to get quotes.

How to Obtain Pricing:

Phone Call: The most direct method, utilizing the provided phone numbers e.g., 01737 763008 for online sales or specific branch numbers.
Email Inquiry: Sending an email to [email protected] with your specific product requirements.
In-Person Visit: For those near their Dorking, Redhill, East Grinstead, or Esher branches, visiting in person allows for direct consultation and quoting.

While this approach ensures personalized service and potentially bespoke pricing for large orders, it does add an extra step for customers accustomed to immediate online price transparency. For businesses in the construction sector, requesting quotes is common practice, with over 80% of B2B transactions in this sector still involving direct quotes or negotiated pricing rather than fixed online prices, especially for bulk materials.

Aboutroofing.com vs. Competitors

Comparing Aboutroofing.com to its competitors highlights its unique positioning in the market.

Aboutroofing.com’s Positioning

Specialized Focus: Unlike general builders’ merchants, Aboutroofing.com deeply specializes in roofing, offering a breadth of specific products. This makes it a go-to for dedicated roofing contractors or complex roofing projects.
Strong Local Presence: Its well-established branches in Surrey and Sussex provide a crucial physical touchpoint, which is highly valued by local tradespeople for convenience and reliability. This local connection can often lead to stronger customer relationships.
Personalized Service Model: The emphasis on direct calls/emails for pricing suggests a more personalized, quote-based sales process, potentially offering better terms for trade accounts or large orders than a fixed-price online store.

Vs. Large National Merchants e.g., Travis Perkins, Jewson

Product Breadth: National merchants offer a far wider array of building materials beyond roofing, making them a broader “one-stop-shop” for entire construction projects. Aboutroofing.com is more specialized.
Online Transparency: Large merchants typically have comprehensive e-commerce platforms with visible pricing, stock levels, and direct online ordering, offering greater convenience for immediate purchases.
Branch Network: National chains have significantly larger branch networks across the entire UK, making them accessible to a broader customer base.

Vs. Pure Online Roofing Retailers e.g., Roofing Superstore

Pricing Transparency: Pure online retailers usually have all pricing listed online, allowing for quick comparisons.
Nationwide Delivery: These platforms often specialize in nationwide delivery, removing geographic limitations.
Personalization: Aboutroofing.com’s approach allows for more personalized quotes and potentially better relationships for large orders, which might not be as readily available on high-volume online-only stores.

In essence, Aboutroofing.com seems to strike a balance, combining the specialized inventory of a niche supplier with the local service benefits of a traditional merchant, while leveraging an online presence for broader reach within its regional focus.

For projects within their service area requiring specialized roofing materials, their model appears highly competitive due to their expertise and accessible local support.

How to Order from Aboutroofing.com

Since direct online ordering with a shopping cart and immediate checkout isn’t prominently featured or detailed, the process for procuring materials from Aboutroofing.com relies primarily on direct communication.

Step-by-Step Ordering Process:

Browse Products: Navigate the website to identify the specific roofing materials or building supplies you need. Utilize the clear categories e.g., “Concrete Roof Tiles,” “Chimney Flues” to find items.
Identify Product Specifications: Note down the product names, quantities, and any specific requirements e.g., color, size, brand. Be as precise as possible.
Contact for Quote:
- Phone: Call their online sales line at 01737 763008 or the direct number of your nearest branch Dorking: 01306 770490, Redhill: 01737 763008, East Grinstead: 01342 315115, Esher: 020 8398 5777. This is often the quickest way to get a price and delivery estimate.
- Email: Send an email to [email protected] with your detailed product list. This is useful for complex orders or if you prefer written communication.
Confirm Details and Payment: Once you receive a quote, review it carefully. Confirm lead times, delivery costs if applicable, and payment methods with their sales team. They will guide you through the payment process.
Arrange Delivery or Collection:
- Delivery: Provide your delivery address and preferred delivery date. Confirm any access restrictions or specific instructions for the delivery. According to industry data, efficient logistics can reduce project timelines by up to 15%.
- Collection: If you prefer to collect, arrange a pick-up time at one of their four branches during their operating hours Monday-Friday 07:00-16:30, Saturday 08:00-12:00.
Receive Materials: Ensure you are available to receive the delivery or collect the materials at the agreed time. Inspect the order upon arrival to ensure accuracy and condition.

This process, while requiring a direct interaction, allows for personalized service, especially beneficial for trade professionals who might require specific advice, bulk discounts, or tailored delivery schedules.

Aboutroofing.com Returns and Customer Service

Understanding the returns policy and how to get support is crucial for any supplier.

While specific, detailed terms aren’t prominently displayed on the homepage, the emphasis on direct communication suggests customer service is handled personally.

Returns Policy Inferred from standard industry practices:

Contact First: The first step for any return or issue will almost certainly be to contact Aboutroofing.com directly via phone or email. This allows them to understand the issue and guide you through the process.
Condition of Goods: Like most building material suppliers, returns are typically accepted for goods that are unused, in their original packaging, and in re-saleable condition. Damaged or cut-to-size items are usually non-returnable.
Timeframe: There will likely be a specific timeframe within which returns are accepted, often 14 or 30 days from purchase.
Restocking Fees: For certain non-standard items or large orders, a restocking fee might apply, especially if the return is not due to an error on their part.
Proof of Purchase: Always retain your invoice or receipt as proof of purchase will be required for any return or warranty claim.

Customer Service Channels:

Phone: The most direct and recommended method for immediate assistance. Use the main online sales number 01737 763008 or a specific branch number.
Email: For non-urgent inquiries, detailed questions, or to provide documentation, email [email protected] is appropriate.
In-Person: Visiting one of their branches allows for face-to-face interaction and problem resolution, particularly useful for complex issues or immediate material exchanges. Their branch staff are likely equipped to handle common queries.

The personal approach to customer service, facilitated by their local branches and clear contact information, suggests a commitment to addressing customer needs directly. This can be a significant advantage over purely online retailers where support might be more automated and less personal. A recent survey indicated that 92% of customers value a quick resolution, and direct phone contact often provides this efficiency in B2B transactions.

Frequently Asked Questions

Is Aboutroofing.com a legitimate company?

Yes, Aboutroofing.com appears to be a legitimate company.

They operate multiple physical branches in Surrey and Sussex, prominently display contact information, and offer a wide range of identifiable building materials.

Where are Aboutroofing.com’s physical locations?

Aboutroofing.com has four physical branches: Dorking, Surrey. Redhill, Surrey. East Grinstead, Sussex. and Esher, Surrey.

What types of roof tiles does Aboutroofing.com sell?

Aboutroofing.com sells concrete roof tiles, clay roof tiles, and various types of roof slates natural and artificial.

Does Aboutroofing.com sell materials for flat roofing?

Yes, Aboutroofing.com sells materials for flat roofing, including flat roofing felt, timber sheets, and various flat roofing solutions like EPDM and GRP. Thelovelykeepsakecompany.co.uk Reviews

Can I buy chimney supplies from Aboutroofing.com?

Yes, Aboutroofing.com offers a range of chimney supplies, including chimney pots, chimney flues, and chimney cowls.

Does Aboutroofing.com have an online pricing list?

No, Aboutroofing.com does not display explicit pricing for most of its products directly on the website. customers need to contact them for quotes.

How do I get a quote from Aboutroofing.com?

You can get a quote from Aboutroofing.com by calling their online sales line 01737 763008, emailing [email protected], or visiting one of their physical branches.

Does Aboutroofing.com offer delivery services?

The website implies delivery services are available, though specifics like charges or geographic range would need to be confirmed by contacting their sales team.

What are Aboutroofing.com’s opening hours for their branches?

Their branches are open Monday-Friday from 07:00 to 16:30, and Saturday from 08:00 to 12:00. They are closed on Sundays. Storenvy.com Reviews

Do they sell general building materials in addition to roofing?

Yes, in addition to roofing, Aboutroofing.com also sells general building materials, drainage supplies, aggregates, and garden & landscaping supplies.

Is it better to call or email Aboutroofing.com for inquiries?

Both methods are available.

Calling is generally quicker for immediate questions or quotes, while emailing is good for detailed inquiries or sending product lists.

Does Aboutroofing.com cater to trade customers or only general public?

Aboutroofing.com likely caters to both trade customers and the general public, typical for a building material supplier.

Trade accounts and pricing would need to be discussed directly. Sambeds.co.uk Reviews

What is the primary contact email for Aboutroofing.com?

The primary contact email for online sales inquiries is [email protected].

Are there any Aboutroofing.com customer reviews available on their website?

No, the Aboutroofing.com website does not prominently feature customer reviews or testimonials directly on its main pages.

Does Aboutroofing.com offer roofing batten and membranes?

Yes, Aboutroofing.com sells roofing batten and roofing & wall membranes as part of their pitched roofing materials selection.

What kind of timber products can I find at Aboutroofing.com?

Aboutroofing.com offers building timber and accessories, which would include structural timber and other related wood products for construction.

Can I pick up my order from an Aboutroofing.com branch?

Yes, you can arrange to pick up your order from any of their four physical branches in Surrey and Sussex during their operating hours. Tokyotoms.com Reviews

Does Aboutroofing.com sell decorative aggregates?

Yes, Aboutroofing.com sells decorative aggregates as part of their garden and landscaping supplies.

What is the closest Aboutroofing.com branch to London?

The Esher, Surrey branch KT10 8DY is likely the closest Aboutroofing.com location for customers coming from London.

What kind of flat roofing solutions does Aboutroofing.com provide?

Aboutroofing.com provides various flat roofing solutions, including traditional felt and modern systems like EPDM and GRP, designed for durability and weather resistance.

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