Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Navigating Fosscarrental.com: A First Look

Fosscarrental.com presents itself as a user-friendly platform for securing a vehicle for travel in Iceland.

The website’s design is clean and intuitive, making the car booking process seem straightforward.

Upon first glance, key information about pick-up and drop-off locations, dates, and times is prominently displayed, allowing for quick searches.

Website Layout and User Experience

The site’s layout is minimalist, focusing on functionality.

Booking Widget: A prominent booking widget is the central feature on the homepage, allowing users to select their desired pick-up and drop-off dates, times, and locations, including Keflavík International Airport KEF and a Reykjavík office.
Informative Sections: Scrolling down, users find clear sections highlighting key services like airport shuttle, free cancellation, 24/7 road assistance, and included insurance.
Customer Testimonials: A dedicated section showcases customer reviews, providing social proof and building trust. These are typically short, positive quotes with star ratings.

Initial Impressions and Trust Factors

The website aims to build trust through several elements. Modyolo.com Reviews

Transparency: Details regarding the shuttle service and insurance coverage are explicitly stated.
Customer Feedback: The inclusion of customer reviews, though brief, adds a layer of authenticity. For example, Gísli Guðjónsson’s “Made my trip!” review with a 5/5 rating is a common trust signal.
Contact Information: A clear contact number +354 454 0242 is provided, indicating accessibility for inquiries and support.

Fosscarrental.com’s Core Services and Offerings

Fosscarrental.com positions itself as a comprehensive solution for car rental needs in Iceland, emphasizing convenience and support.

Their services are tailored to the unique demands of Icelandic travel, where reliable transportation is paramount.

Airport Shuttle Service

A key feature highlighted by Foss Car Rental is their shuttle service from Keflavík International Airport KEF to their office.

Convenience: The service aims to streamline the pick-up process for international arrivals, minimizing hassle after a flight.
Process: Users select ‘KEF airport shuttle service’ during booking and provide their flight number. A representative meets them in the arrivals hall.
Travel Time: The drive from the airport to their office is stated to be approximately 5 minutes, making it a quick transfer. This also applies to drop-offs, with a shuttle taking customers back to the airport.

Included Protections and Assistance

Foss Car Rental includes essential protections as part of their rental packages, which is a significant value proposition for travelers in Iceland, given the diverse terrain and weather conditions.

Insurance Coverage: All rentals include:
- CDW Collision Damage Waiver: Limits the renter’s liability for damage to the rental vehicle.
- Gravel Protection: Crucial for Iceland’s many gravel roads, protecting against common damages like chipped paint or cracked windshields from loose stones.
- Theft Protection: Protects against financial loss due to vehicle theft.
24/7 Roadside Assistance: This service provides peace of mind, ensuring support is available around the clock in case of breakdowns or other issues while exploring remote areas. This is particularly valuable given Iceland’s sometimes challenging driving conditions.

Fleet Quality and Vehicle Types

The website states that their fleet consists of “new and well-maintained vehicles.” Segafredo.it Reviews

Reliability: The emphasis on quality and maintenance suggests a focus on providing dependable transportation, which is vital for safe travel in Iceland.
Vehicle Range: While specific vehicle models aren’t detailed on the homepage, the mention of “a range of affordable and high-quality vehicles” and keywords like “4×4 Car Hire Iceland Keflavik Airport” in the footer imply a variety of options suitable for different terrains, including those necessary for navigating Iceland’s Ring Road or more rugged paths.

Examining Fosscarrental.com’s Pros and Cons

When evaluating any service, it’s crucial to weigh its strengths against potential drawbacks.

For Fosscarrental.com, several positive aspects are evident, but some limitations or areas for consideration also exist.

Pros: What Fosscarrental.com Does Well

Foss Car Rental highlights several customer-centric features designed to enhance the rental experience in Iceland.

Free Cancellation: “Free cancellation up to 48 hours before pickup” offers significant flexibility, which is beneficial for travelers whose plans might change. This policy provides peace of mind, especially when booking in advance.
Comprehensive Insurance Included: The inclusion of CDW, Gravel Protection, and Theft Protection as standard is a major plus. Many rental companies charge extra for these, particularly gravel protection, which is almost essential for driving in Iceland. This upfront inclusion simplifies pricing and provides comprehensive coverage.
Personalized Service: Testimonials like “very personal service of Tristan and Isak” and “friendly staff” suggest a customer-focused approach, which can be particularly appealing to those who prefer a more intimate experience over large, impersonal rental agencies.
New and Quality Vehicles: The promise of a well-maintained and newer fleet contributes to a more comfortable and reliable journey, reducing the likelihood of mechanical issues.
Convenient Airport Shuttle: The 5-minute shuttle service from KEF to their office makes pick-up and drop-off efficient and easy for international visitors.

Cons: Areas for Consideration

While Fosscarrental.com offers compelling advantages, potential users should also consider certain aspects.

Limited Online Detail on Vehicle Fleet: The website mentions “new and well-maintained vehicles” but lacks specific details on the types, models, or sizes of cars available on the homepage. Users might need to navigate deeper into the “RENT A CAR” section to understand their options, which could be a minor inconvenience for those looking for immediate clarity on vehicle specifics.
Geographic Focus: The service appears primarily focused on Keflavík and Reykjavík, with pick-up/drop-off points limited to KEF and their Reykjavík office. While this covers the main entry point to Iceland, it might not be ideal for travelers planning extensive one-way trips across the country that require different drop-off locations.
Website Language & International Reach: While the content is primarily in English, some snippets of customer reviews e.g., in Danish or German appear without immediate translation, which might require translation tools for non-native English speakers wanting to understand all testimonials fully.
Lack of Direct Online Booking Transparency for Financial Terms: While the rental service itself is permissible, the website does not explicitly detail the financial transaction methods or whether any interest-based payment plans are involved. Users must be diligent to ensure that their chosen payment method is free from riba. It is crucial to opt for direct, full payment methods or explore alternatives like Takaful-compliant credit cards if available, and avoid any financing options that involve interest.

Fosscarrental.com Alternatives

For travelers seeking car rental services in Iceland, a variety of alternatives exist, ranging from large international brands to smaller, local operators. Buriedelephant.co.uk Reviews

Each may offer different pricing structures, vehicle selections, and service models.

When considering alternatives, it’s important to keep ethical financial practices in mind, always prioritizing direct payment and avoiding interest-based loans or credit facilities.

Major International Rental Agencies

These companies typically have a strong global presence and extensive fleets, often with offices directly at Keflavík Airport.

Hertz: A well-known international brand, Hertz offers a wide range of vehicles, from economy cars to SUVs, and often has numerous pick-up and drop-off locations across Iceland. Their pricing might be competitive, especially for longer rentals.
Budget & Avis: These sister companies are also prominent in Iceland, offering diverse fleets and extensive service networks. They provide options for various travel needs and budgets.
Europcar: Another major player, Europcar often has a strong presence at airports and in major cities, offering a broad selection of vehicles and flexible rental terms.

Local Icelandic Rental Companies

Iceland also boasts numerous local rental companies, some of which may offer more personalized service or specialized vehicles.

Blue Car Rental: A popular local option, Blue Car Rental is known for its relatively new fleet and comprehensive insurance options, often including gravel protection as standard. They have a strong reputation for customer service and offer a shuttle service from KEF.
Lava Car Rental: Another local company that often receives positive reviews, Lava Car Rental focuses on providing reliable vehicles suited for Icelandic conditions, often with competitive pricing and good customer support.
Go Car Rental: This company emphasizes competitive prices and a good selection of vehicles, often including 4×4 options suitable for Iceland’s diverse terrain. They typically offer airport pick-up services.

Considerations When Choosing an Alternative

When evaluating alternatives to Fosscarrental.com, keep these points in mind: Kitup.net Reviews

Inclusive Insurance: Check if essential insurance types like CDW and Gravel Protection are included in the base price or if they are add-ons. The cost difference can be significant.
Roadside Assistance: Confirm if 24/7 roadside assistance is provided, especially if planning to drive in remote areas.
Pick-up/Drop-off Convenience: Assess the proximity of their offices to the airport and the efficiency of their shuttle services.
Fleet Condition and Age: While some companies boast new fleets, others might offer older but well-maintained vehicles at lower prices.
Payment Methods: Crucially, investigate the payment options available. Prioritize companies that allow for upfront, full payment via debit card or direct bank transfer, thereby avoiding any interest-bearing credit facilities. Inquire about their terms and conditions to ensure financial dealings align with ethical principles. If a company pushes interest-based loans or credit, it is best to seek alternatives that facilitate direct and honest transactions.

Understanding Fosscarrental.com Pricing

While Fosscarrental.com does not explicitly display a comprehensive pricing table on its homepage, the process of determining rental costs typically involves inputting specific travel details into their booking widget.

The “affordable” claim in their “Who are we?” section suggests competitive rates.

How Pricing is Determined

Car rental pricing is dynamic and depends on several factors:

Vehicle Type: Larger vehicles, SUVs, and 4x4s suitable for Icelandic terrain are generally more expensive than compact economy cars.
Rental Duration: Longer rental periods often result in a lower daily rate compared to very short rentals.
Seasonality: Iceland’s peak tourist seasons typically summer, from June to August see significantly higher demand and, consequently, higher rental prices. Off-peak seasons might offer better deals.
Add-ons: While basic insurance CDW, Gravel Protection, Theft Protection is included, additional items like GPS, child seats, or Wi-Fi devices will incur extra costs.
Early Booking vs. Last-Minute: Booking well in advance, especially during peak season, usually secures better rates than last-minute reservations.

What’s Included in the Base Price

Based on the website’s claims, the following are included in the base rental price:

CDW Collision Damage Waiver
Gravel Protection
Theft Protection
24/7 Road Assistance
Airport Shuttle Service if selected as pick-up/drop-off

Financial Considerations and Ethical Spending

When evaluating the pricing of Fosscarrental.com or any car rental service, it is paramount to ensure that all financial transactions are conducted ethically and avoid riba interest. Chainclass.com Reviews

Direct Payment: Always aim for direct, upfront payment in full using a debit card or direct bank transfer. This eliminates any possibility of incurring interest.
Avoid Credit with Interest: Be extremely cautious of any “buy now, pay later” schemes, installment plans, or credit card usages that involve interest charges. These are often disguised forms of riba.
Transparency: Before confirming any booking, thoroughly review the “Terms and Conditions” for any hidden fees, interest clauses, or unexpected charges. If the terms are unclear or indicate interest-based financing, it is better to seek an alternative.
Budgeting: Plan your travel budget carefully, allocating funds for transportation that can be paid for directly and completely. This proactive financial management helps avoid reliance on credit.

Managing Your Booking: Cancellation Policies

Fosscarrental.com emphasizes flexibility, particularly concerning cancellations.

Understanding their cancellation policy is crucial for travelers whose plans might change.

Free Cancellation Policy

The website clearly states: “Book your rental car with Foss and enjoy free cancellation up to 48 hours before pickup.”

Flexibility: This policy provides significant flexibility, allowing customers to adjust or cancel their reservations without financial penalty if done at least two days before the scheduled pick-up time.
Implications: This is beneficial for travelers facing uncertain travel dates, flight changes, or unexpected personal circumstances. It reduces the financial risk associated with booking in advance.

How to Cancel a Fosscarrental.com Booking

While the exact step-by-step process for cancelling a booking isn’t detailed on the homepage, based on standard online rental practices, the following methods are generally available:

Online Portal: Most rental companies provide a “Manage Booking” or “My Reservations” section on their website where users can log in using their booking reference number and email. From there, an option to modify or cancel the reservation is usually available.
Email Communication: Sending a direct email to their customer service likely via the “Contact Us” section with your booking details and cancellation request.
Phone Call: Utilizing the provided contact number +354 454 0242 to speak directly with a customer service representative to process the cancellation.

Important Considerations for Cancellation

Timeframe: Adhere strictly to the “48 hours before pickup” rule to qualify for free cancellation. Cancellations made within this 48-hour window might incur a penalty or result in a partial refund, as per their full terms and conditions which should be reviewed during the booking process.
Confirmation: Always seek a confirmation email or reference number for your cancellation. This serves as proof that the cancellation was processed correctly.
Refund Process: Understand how refunds are processed. Typically, refunds are issued to the original payment method. The processing time can vary.

Legal and Ethical Considerations in Rental Agreements

When engaging with any service, especially those involving financial transactions, it’s imperative to consider both legal obligations and ethical principles. For car rental, this means understanding the terms of service and ensuring that all dealings align with sound financial practices, avoiding riba interest and deceptive practices. Jonnyssister.co.uk Reviews

Reviewing Terms and Conditions

Before finalizing any booking on Fosscarrental.com or any alternative, a thorough review of the complete terms and conditions is non-negotiable.

Hidden Fees: Look out for any clauses about additional charges, late return fees, cleaning fees, or unexpected surcharges.
Damage Liability: Understand the extent of your liability for damages not covered by the included insurance. Are there deductibles excess that apply?
Fuel Policy: Clarify the fuel policy e.g., full-to-full, full-to-empty to avoid unexpected refueling charges.
Mileage Limits: Check if there are any daily or total mileage limits. While less common in Iceland due to the nature of travel, it’s still worth verifying.
Geographical Restrictions: Confirm if there are any restrictions on where you can drive the vehicle e.g., F-roads requiring 4×4 vehicles, or prohibition from certain remote areas.

Avoiding Riba Interest in Transactions

From an ethical perspective, avoiding riba is a fundamental principle. While the core service of car rental is permissible, the method of payment can introduce issues.

Direct Purchase Over Financing: Always opt for direct, outright payment of the rental cost. If the website offers any “financing,” “installment plans,” or “buy now, pay later” options that involve interest, these must be strictly avoided.
Credit Card Usage with Caution: If a credit card is the only viable payment option, ensure it is paid in full before any interest accrues. Carrying a balance on an interest-bearing credit card is akin to engaging in riba. A better approach is to use a debit card or ensure your credit card is used purely for convenience, with immediate repayment.
Transparency in Contracts: Insist on complete transparency. If a contract or payment structure is unclear, or if there’s any ambiguity about interest charges, seek clarification. If clarity isn’t provided or if interest is involved, it’s best to walk away and find an alternative that adheres to ethical financial practices.
Halal Alternatives: Consider if any specific halal travel agencies or financial services could facilitate interest-free transactions for car rentals in Iceland, though such specialized options might be less common for direct booking. The principle remains: pay directly, avoid debt with interest.

Data Privacy and Security

When inputting personal and payment information online, data privacy and security are critical.

Secure Connection: Ensure the website uses HTTPS indicated by a padlock icon in the browser address bar to encrypt your data during transmission.
Payment Gateway: Verify that the payment process is handled by a reputable and secure payment gateway.
Privacy Policy: Review their privacy policy to understand how your personal data is collected, stored, and used.

Customer Support and Service Quality

The quality of customer support can significantly impact the overall rental experience.

Fosscarrental.com highlights its personalized service and accessibility. Pweventhire.co.uk Reviews

Channels for Support

Foss Car Rental provides direct contact information, suggesting a focus on traditional support channels.

Phone Support: A direct phone number +354 454 0242 is prominently displayed, indicating that immediate assistance is available. This is crucial for travelers who might encounter issues on the road or need urgent help with bookings.
Email/Contact Form: While not explicitly mentioned on the homepage, the “Contact Us” link in the menu typically leads to a contact form or an email address for inquiries. This is suitable for non-urgent questions or detailed requests.
FAQ Section: The presence of an “FAQ” section suggests an attempt to proactively address common questions, potentially reducing the need for direct customer support for routine queries.

Testimonials and Service Perception

The customer testimonials on the homepage offer insights into past customers’ experiences, which can be an indicator of service quality.

Positive Feedback: Reviews like “Friendly-uncomplicated-reliable,” “very personal service,” and “Made our stay in Iceland so much better. Friendly staff” consistently praise the personal touch and helpfulness of the staff. This suggests a focus on customer satisfaction beyond just providing a vehicle.
Reliability: Mentions of “reliable” and “trustworthy” service are particularly important for car rental, as reliability of the vehicle and the support system is paramount for a smooth trip.

What to Look for in Good Customer Service

When interacting with any car rental company’s customer service, consider these aspects:

Responsiveness: How quickly do they respond to inquiries, especially via phone or email?
Clarity: Are their answers clear, concise, and easy to understand? Do they avoid jargon?
Problem Resolution: How effectively do they address issues or concerns? Do they offer practical solutions?
Helpfulness and Empathy: Do they demonstrate a willingness to assist and understand the customer’s situation?
Availability: Is support available during hours that align with your travel needs, especially given time zone differences for international travelers? Fosscarrental.com’s 24/7 roadside assistance specifically addresses availability for emergencies.

Fosscarrental.com vs. Major Competitors

Comparing Fosscarrental.com to larger, more established rental agencies like Hertz or Europcar reveals differences in scale, service offerings, and potential customer experience.

Scale and Reach

Fosscarrental.com: Appears to be a smaller, localized operator primarily focused on Iceland, specifically the Keflavík and Reykjavík areas. Their operations seem more tailored and personal.
Major Competitors e.g., Hertz, Europcar: These are global giants with vast fleets, numerous branches worldwide, and often a strong presence directly within airport terminals in major hubs. They might offer more pick-up/drop-off locations across Iceland, not just KEF.

Service Offerings

Fosscarrental.com: Emphasizes personalized service, included comprehensive insurance CDW, Gravel, Theft Protection, 24/7 roadside assistance, and a dedicated airport shuttle. Their value proposition centers on ease and security for Icelandic travel.
Major Competitors: Often offer a broader range of vehicle categories, loyalty programs, and more extensive networks for one-way rentals across larger geographic areas. While they also provide similar insurance and assistance options, these might be offered as paid add-ons rather than being included as standard, potentially making the base price seem lower but the final cost higher.

Pricing Structure

Fosscarrental.com: Appears to offer a more inclusive pricing model where essential insurance and assistance are bundled into the base rate, aiming for transparency in the final cost. Their claim of “affordable” suggests competitive positioning.
Major Competitors: Their initial quoted prices might seem lower, but they often have extensive lists of optional add-ons like additional insurance, GPS, extra drivers, roadside assistance packages that can significantly inflate the final price. This requires careful attention to detail during the booking process.

Customer Experience

Fosscarrental.com: Testimonials suggest a more personal, friendly, and hands-on customer service approach, which can be appealing to those who prefer a less corporate feel.
Major Competitors: Can sometimes be more impersonal due to their large scale. While they have standardized procedures and efficient systems, the individual customer experience might vary depending on the specific branch and staff.

Ethical Financial Practices

When comparing, it’s crucial to apply the same ethical lens to all providers: Ehsun.co.uk Reviews

Payment Clarity: Always investigate how each company handles payments. Some larger companies might push credit lines or interest-based payment plans more aggressively.
Transparency on Riba: Prioritize companies that allow for direct, upfront payment without any implicit or explicit interest. If a competitor offers a significantly lower “monthly payment” which turns out to be an interest-based loan, it should be avoided.
Due Diligence: Conduct thorough due diligence on both Fosscarrental.com and its competitors, not just on their service quality but also on their financial terms, to ensure alignment with ethical principles.

Ultimately, the choice between Fosscarrental.com and a major competitor depends on individual preferences for service style, the specific vehicle needs, and the importance of a transparent, all-inclusive price versus a seemingly lower base rate with many potential add-ons. However, for any choice, the principle of avoiding riba must guide the payment process, ensuring all transactions are conducted ethically.

Frequently Asked Questions

Is Fosscarrental.com a legitimate car rental company?

Yes, based on checking the website, Fosscarrental.com appears to be a legitimate car rental service operating in Iceland, primarily serving travelers at Keflavík International Airport.

What is included in a Fosscarrental.com rental?

Fosscarrental.com states that all rentals include CDW Collision Damage Waiver, Gravel Protection, Theft Protection, and 24/7 roadside assistance.

Does Fosscarrental.com offer airport pick-up?

Yes, Fosscarrental.com offers a convenient shuttle pick-up service from Keflavík International Airport KEF to their office, which is approximately a 5-minute drive.

Can I cancel my Fosscarrental.com booking for free?

Yes, Fosscarrental.com offers free cancellation up to 48 hours before your scheduled pick-up time. Nepalholidayorganizer.com Reviews

Where is Fosscarrental.com located in Iceland?

Fosscarrental.com has an office in Keflavík, close to Keflavík International Airport, and also mentions a Reykjavík office for pick-up/drop-off.

Are the vehicles at Fosscarrental.com new?

The website states that their fleet consists of “new and well-maintained vehicles” to ensure a comfortable and reliable journey.

What kind of customer service does Fosscarrental.com provide?

Fosscarrental.com highlights personalized service, with customer testimonials praising friendly and helpful staff, and offers 24/7 roadside assistance and a direct contact number.

How do I contact Fosscarrental.com?

You can contact Fosscarrental.com by phone at +354 454 0242, and likely through a contact form or email found via their “Contact Us” section.

Does Fosscarrental.com provide 4×4 vehicles?

While not explicitly detailed on the homepage, the website’s footer includes keywords like “4×4 Car Hire Iceland Keflavik Airport,” suggesting they offer 4×4 options suitable for Icelandic roads. Dpd.hu Reviews

What is the shuttle service process at Keflavík Airport?

When booking, select ‘KEF airport shuttle service’ and provide your flight number.

A representative will meet you in the arrivals hall to take you to their office.

What is the purpose of Gravel Protection in Iceland car rentals?

Gravel Protection is crucial in Iceland because many roads, particularly in rural and scenic areas, are unpaved gravel roads, which can cause damage like chipped paint or cracked windshields from flying stones.

Is it better to book car rental in Iceland in advance?

Generally, yes, booking car rental in Iceland well in advance, especially during peak season, is recommended to secure better rates and vehicle availability.

How does Fosscarrental.com compare to large international rental companies?

Fosscarrental.com appears to be a smaller, more localized company offering personalized service and inclusive insurance, while larger international companies might have wider networks but potentially more add-on costs. Ywo.com Reviews

Does Fosscarrental.com offer long-term rentals?

The website primarily focuses on standard tourist rentals.

For long-term options, it would be best to contact them directly.

Are there any hidden fees with Fosscarrental.com?

The website emphasizes transparent pricing with included insurance, but it’s always advisable to review their full terms and conditions before booking to check for any potential additional charges.

What payment methods does Fosscarrental.com accept?

While not explicitly stated on the homepage, standard practice involves credit/debit card payments.

It’s crucial to confirm they allow for full, direct payment without interest-based financing. Danceandstage.co.uk Reviews

Can I modify my booking with Fosscarrental.com?

Yes, similar to cancellations, most rental companies allow booking modifications, usually through an online portal or by contacting customer service.

Is the “Foss” in Fosscarrental.com related to Icelandic culture?

Yes, the name “Foss” means waterfall in Icelandic, reflecting the natural beauty and adventure of Iceland, as stated on their “Who are we?” section.

What should I do if I have a special pick-up or drop-off request?

Fosscarrental.com encourages customers to reach out to them directly for any special pick-up/drop-off requests, and they will try their best to accommodate.

How important is 24/7 roadside assistance in Iceland?

Geonode.com Reviews

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

Amazon.com: Check Amazon for Fosscarrental.com Reviews
Latest Discussions & Reviews:

Fosscarrental.com Reviews