Juiceelectricalsupplies.co.uk Reviews

Based on looking at the website, Juiceelectricalsupplies.co.uk appears to be a legitimate online retailer specializing in a wide range of electrical supplies.

The site presents itself as a well-established entity with over 40 years of experience in the electrical retail sector, highlighting a commitment to customer service, quality products, and competitive pricing.

For those looking to source electrical components, from consumer units to heating and ventilation solutions, this platform seems to offer a comprehensive inventory.

The emphasis on tried and trusted brands, coupled with practical features like free delivery over a certain threshold and a 14-day money-back guarantee, suggests a user-centric approach aimed at building trust and facilitating smooth transactions for both trade professionals and individual consumers.

The platform provides a broad spectrum of products essential for various electrical installations and maintenance projects.

Their collections span crucial categories such as air conditioning units, audio speakers, heating & ventilation, PIV units, and consumer units from brands like FuseBox and Sync Energy.

This diverse offering indicates that Juiceelectricalsupplies.co.uk is designed to be a one-stop shop for electrical needs, ranging from basic wiring components to more specialized systems like electrical vehicle charging solutions and smart vape detectors.

The inclusion of customer support options, user guides, and a transparent pricing structure with options to view prices including or excluding VAT further reinforces their professional posture and dedication to clarity for their clientele.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Juiceelectricalsupplies.co.uk Review & First Look

Based on a thorough review of the Juiceelectricalsupplies.co.uk website, the first impression is one of professionalism and user-friendliness.

The layout is clean, navigation is intuitive, and key information is readily accessible.

This platform seems to prioritize a straightforward approach to online retail, which is crucial for customers seeking specific electrical components.

Website Design and User Experience

The website boasts a clean, modern design with clear categorization of products.

The use of high-quality images for products, combined with concise descriptions, aids in quick product identification. Master-inv.com Reviews

The ability to toggle between ‘Inc VAT’ and ‘Ex VAT’ pricing is a thoughtful touch for both residential and trade customers.

• Ease of Navigation: Categories like “Air Conditioning Units,” “Audio Speakers,” and “Heating & Ventilation” are prominently displayed, making it easy to browse.
• Search Functionality: A search bar is available, allowing users to quickly find specific products by name or type.
• Mobile Responsiveness: The site appears optimized for various devices, ensuring a consistent experience whether on a desktop or mobile.

Initial Product Range Assessment

Juiceelectricalsupplies.co.uk offers a comprehensive array of electrical products.

From consumer units and circuit protection to lighting, heating, and security systems, the selection is robust.

The presence of well-known brands suggests a commitment to quality.

• Key Product Categories:
  • Air Conditioning Units
  • Audio Speakers
  • Heating & Ventilation
  • PIV Units Positive Input Ventilation
  • FuseBox Consumer Units
  • Sync Energy Electrical Vehicle Charging
• Highlighted Brands: ATC, Fusebox, Click, Hispec, Ansell, Electrorad, Knightsbridge, Endon Lighting, and Forum Lighting Solutions. These are reputable names in the electrical industry, indicating a focus on reliability.

Juiceelectricalsupplies.co.uk Features

The website incorporates several features designed to enhance the customer’s shopping experience, from secure transactions to clear delivery policies. Britishhypermarket.com Reviews

These features collectively contribute to a sense of reliability and customer-centricity.

Payment and Security

The site emphasizes secure online payments, which is a critical factor for any e-commerce platform.

While specific payment gateways aren’t explicitly detailed on the homepage, the assurance of “Secure online payments” is a fundamental promise.

• Secure Transactions: The claim of secure online payments suggests the use of encryption and other security protocols to protect customer data during transactions.
• Payment Methods Assumed: Typically, such platforms support major credit/debit cards and potentially other popular online payment solutions.

Delivery and Returns Policies

Juiceelectricalsupplies.co.uk clearly outlines its delivery and returns policies, which are crucial for managing customer expectations and building trust.

The “FREE delivery over £125” is a significant incentive for larger orders. Flowkayaks.co.uk Reviews

• Free Delivery Threshold: Free delivery is offered for orders over £125, which encourages customers to consolidate their purchases.
• 14-Day Money Back Guarantee: This policy provides a safety net for customers, allowing them to return products within 14 days if they are not satisfied. This aligns with standard consumer protection practices.
• 12-Month Retailer Warranty: The provision of a 12-month retailer warranty adds another layer of assurance, indicating confidence in the products sold.

Customer Support and Resources

The website provides various avenues for customer support, including a direct phone number and an “About Us” section that details their experience.

The inclusion of “User Guides” further supports customers with product information.

• Contact Information: A clear phone number 0333 456 7895 is prominently displayed, allowing for direct communication.
• “About Us” Section: This section details their “Over 40 years’ experience as trusted award winning electrical retailers,” which instills confidence.
• Blog and User Guides: These resources can be invaluable for customers seeking advice, product information, or troubleshooting tips.

Juiceelectricalsupplies.co.uk Pros & Cons

Every online retailer has its strengths and weaknesses.

For Juiceelectricalsupplies.co.uk, the pros appear to heavily outweigh the cons, especially for those seeking a reliable source for electrical supplies.

Advantages

The benefits of using Juiceelectricalsupplies.co.uk stem from its established presence, wide product range, and customer-focused policies. Mypaceuk.com Reviews

• Extensive Experience: “Over 40 years’ experience” in the electrical retail industry provides a strong foundation of expertise and reliability. This isn’t just a fly-by-night operation. it’s a business with deep roots and accumulated knowledge.
• Wide Product Selection: The breadth of categories, from PIV units to EV chargers, means customers are likely to find what they need in one place, saving time and effort. This is particularly valuable for contractors and professionals who require diverse supplies.
• Reputable Brands: Stocking “tried and trusted brands” like FuseBox, ATC, and Hispec ensures quality and compliance with industry standards. For electrical work, quality is paramount for safety and longevity.
• Transparent Pricing: The option to view prices with or without VAT is a simple yet effective feature that caters to both general consumers and businesses, providing immediate clarity on costs.
• Customer-Centric Policies: The “14-day money back guarantee,” “12-month retailer warranty,” and “FREE delivery over £125” all demonstrate a commitment to customer satisfaction and confidence in their offerings. This reduces risk for the buyer.
• Positive Trustpilot Presence: While not fully integrated for real-time viewing on the homepage, the Trustpilot mention suggests external validation of their service quality. A strong Trustpilot rating often reflects genuine customer satisfaction. As of late 2023, many reputable businesses average 4.5 stars and above on Trustpilot, indicating high levels of customer trust.
• Dedicated Customer Service: The “Great customer service, experience and a quick response time, we’re always happy to help” claim, backed by a direct phone number, suggests a proactive approach to support.

Potential Drawbacks

While the overall impression is positive, a few minor considerations or areas for improvement could be noted.

• Lack of Detailed Payment Options: While “secure online payments” is mentioned, the specific payment methods e.g., PayPal, Apple Pay, various credit card logos are not immediately visible on the homepage, which could create a brief moment of uncertainty for new users.
• Limited Online Reviews Integration: Although Trustpilot is mentioned, a more prominent display of live review scores or direct links to comprehensive reviews on the homepage could further bolster trust and transparency for first-time visitors. Many leading e-commerce sites integrate live review feeds.
• Regional Focus: As a .co.uk domain, the primary focus is clearly on the UK market. While this is expected, international customers might need to confirm shipping availability and costs, though this is a common characteristic of country-specific domains.

Juiceelectricalsupplies.co.uk Alternatives

When seeking electrical supplies, it’s always wise to consider alternatives to ensure you’re getting the best product, price, and service for your specific needs.

Here are a few notable alternatives to Juiceelectricalsupplies.co.uk, catering to different preferences and scales of purchase.

CEF City Electrical Factors

CEF is one of the largest electrical wholesalers in the UK, with an extensive network of branches nationwide.

They offer a vast range of products for trade and industrial use, alongside a growing online presence. Relecolour.com Reviews

• Pros:
  • Vast Inventory: Arguably one of the most comprehensive product ranges in the UK electrical market.
  • Physical Branches: The ability to visit a local branch, speak to staff, and pick up items immediately is a significant advantage for urgent needs. With over 400 branches, accessibility is high.
  • Trade Accounts: Strong focus on trade customers with account facilities and often better pricing for bulk orders.
• Cons:
  • Online Experience: While improving, their online platform might not be as streamlined or user-friendly for individual retail customers as dedicated e-commerce sites.
  • Minimum Order Values: Some pricing benefits might be tied to trade accounts or larger order quantities.

ElectricalDirect

ElectricalDirect is a prominent online-only retailer known for its competitive pricing and efficient delivery.

They target both trade professionals and DIY enthusiasts.

*   Competitive Pricing: Often known for offering attractive prices, especially on common electrical components.
*   Dedicated Online Focus: Their entire operation is geared towards online sales, often resulting in efficient order processing and delivery.
*   Good Product Range: While perhaps not as vast as a major wholesaler, they offer a solid selection of popular electrical products.
*   No Physical Presence: Lack of physical stores means no in-person support or immediate pickup options.
*   Reliance on Courier Services: Delivery performance is entirely dependent on their chosen courier partners, which can vary.

Screwfix

While perhaps more known for general trade supplies, Screwfix has a substantial electrical section, particularly popular with tradespeople and DIYers for its convenience and rapid click-and-collect service.

*   Exceptional Convenience: Hundreds of stores across the UK with 5-minute click-and-collect service. This is a huge time-saver for professionals on the go.
*   Broad Appeal: Caters well to both professional trades and home DIY users due to its accessibility and product range.
*   Good Stock Levels: Generally reliable stock levels across popular items.
*   Less Specialised: While they stock many electrical items, they might not carry the same depth or specialist products as a dedicated electrical wholesaler.
*   Bulk Order Limitations: May not be the go-to for very large, specialized, or bulk electrical component orders for major projects.

Considerations When Choosing

When selecting an alternative, consider the following:

• Project Size: For large, ongoing projects, a wholesaler like CEF might offer better account terms. For smaller, quick fixes, Screwfix’s convenience is hard to beat.
• Urgency: If you need something immediately, a physical store CEF, Screwfix is ideal. For planned purchases, online retailers like Juiceelectricalsupplies.co.uk or ElectricalDirect are excellent.
• Specific Product Needs: If you’re looking for niche or highly specialized electrical equipment, a dedicated electrical supplier might have a better selection.
• Budget: Compare prices across different platforms, factoring in delivery costs and any loyalty programs or trade discounts.

How to Cancel Juiceelectricalsupplies.co.uk Order

Cancelling an order with Juiceelectricalsupplies.co.uk, or any online retailer, typically follows a structured process to ensure efficiency and accuracy. Sneak.se Reviews

While the website doesn’t explicitly detail a “cancel order” button, the standard approach involves direct communication with their customer service team.

Immediate Contact is Key

The most effective way to cancel an order is to get in touch with Juiceelectricalsupplies.co.uk as soon as possible after placing it.

Time is of the essence, especially if the order hasn’t been processed or dispatched yet.

• Phone Call: The website prominently displays their customer service number: 0333 456 7895. This is generally the fastest method for urgent cancellations. Have your order number ready when you call.
• Email: If a phone call isn’t feasible or for less urgent cancellations, send an email to their customer service email address which can usually be found in the “Contact Us” section. Clearly state your order number, the items you wish to cancel, and the reason for cancellation.
• Contact Form: Some websites offer a contact form. Fill this out with all relevant order details and your cancellation request.

What Happens After Dispatch?

If your order has already been dispatched, a direct cancellation may not be possible.

At this stage, the process will likely transition into a return procedure. Panik-outlet.com Reviews

• Refusal of Delivery: You might have the option to refuse delivery when the courier attempts to deliver the package. This sends the item back to the sender without you having to handle the return process directly.
• Utilize the 14-Day Money Back Guarantee: Juiceelectricalsupplies.co.uk offers a “14-day money back guarantee.” If you receive the item, you can initiate a return within this period.
  • Return Authorization: You will likely need to contact their customer service to get a Return Merchandise Authorization RMA or instructions on how to send the item back.
  • Condition of Goods: Ensure the products are in their original, unused condition and packaging to qualify for a full refund.
  • Return Shipping: Be prepared to cover the cost of return shipping, unless the cancellation is due to an error on their part or a faulty product.
• Refund Processing: Once the returned items are received and inspected, Juiceelectricalsupplies.co.uk will process your refund. This typically takes a few business days to appear back in your account, depending on your bank or payment method.

Juiceelectricalsupplies.co.uk Pricing

Understanding the pricing structure on Juiceelectricalsupplies.co.uk is straightforward, thanks to their transparent display options.

This clarity is beneficial for both individual consumers and trade professionals.

VAT Options

One of the most user-friendly features on the site is the ability to toggle between prices that include VAT Value Added Tax and prices that exclude it.

This is a crucial distinction for different customer bases.

• “Inc VAT” Including VAT: This view shows the total price you will pay as a consumer, which includes the standard UK VAT rate currently 20% on most goods. This is the default view and is most relevant for general customers and DIY enthusiasts.
• “Ex VAT” Excluding VAT: This view is particularly useful for businesses, electricians, and tradespeople who can reclaim VAT. It allows them to see the base cost of the product, which is essential for project budgeting and accounting. This level of transparency saves customers from manual calculations and potential errors.

Price Competitiveness

While the website doesn’t explicitly state a “lowest price guarantee,” the “About Us” section mentions “best possible prices” and “competitive pricing.” This suggests they aim to offer good value within the electrical supply market. Bestfoxcall.co.uk Reviews

• Market Positioning: Given their 40 years of experience, it’s reasonable to assume they have strong relationships with suppliers, which can translate into competitive pricing for their customers.
• Bulk Purchase Opportunities: While not explicitly detailed on individual product pages, for larger items or quantities, it’s common for electrical suppliers to offer better rates for trade customers or bulk orders. It would be advisable to contact their sales team for significant project requirements.
• Promotional Pricing: Keep an eye out for featured products or special offers, as these can provide additional savings. For example, on the homepage, a FuseBox 20 Way SPD Board was listed at £325.20 £271.00 Ex VAT, indicating a competitive offer for a key product. Another example is the “Pack of 5 Hispec HSA/BH/RF10-PRO Radio Frequency Lithium Battery Heat Detector” priced at £96.00 £80.00 Ex VAT.

Factors Influencing Price

Several factors can influence the final price you pay, beyond just the base product cost:

• Delivery Costs: While free delivery is offered over £125, orders below this threshold will incur a delivery charge. This needs to be factored into the total cost for smaller purchases.
• Product Specifications: Higher-spec products, advanced features, or components from premium brands will naturally command higher prices.
• Market Fluctuations: Like any commodity, electrical component prices can be subject to market fluctuations, raw material costs, and supply chain dynamics.

In summary, Juiceelectricalsupplies.co.uk provides a clear and transparent pricing model, allowing customers to easily understand costs both with and without VAT.

This, combined with their stated commitment to competitive pricing, makes them a viable option for purchasing electrical supplies.

Juiceelectricalsupplies.co.uk vs. Competitors

Comparing Juiceelectricalsupplies.co.uk with its competitors involves looking at various aspects, including product range, pricing, customer service, and overall value proposition.

While each competitor has its unique strengths, Juice Electrical Supplies holds its own, particularly for customers prioritizing expertise and a focused product selection. Wpzone.org Reviews

Versus CEF City Electrical Factors

• Product Range: CEF typically boasts a broader, more industrial-scale product range due to its nature as a major wholesaler with physical branches. Juice Electrical Supplies has a strong, curated selection, but might not match CEF’s sheer volume in highly specialized industrial equipment.
• Customer Experience: CEF excels in in-person service and immediate pickup from its numerous branches. Juice Electrical Supplies focuses on a streamlined online experience with clear delivery and return policies. For online convenience, Juice Electrical might be preferred, while for immediate, hands-on support, CEF is stronger.
• Pricing: Both aim for competitive pricing. CEF often provides better terms for large trade accounts and bulk purchases. Juice Electrical Supplies offers clear VAT pricing and free delivery over £125, appealing to a wider range of customers, including smaller trades and DIYers.
• Convenience: CEF offers the convenience of physical branches for quick pick-ups. Juice Electrical provides doorstep delivery, which is convenient for those who prefer online shopping and delivery.

Versus ElectricalDirect

• Business Model: Both are primarily online retailers. ElectricalDirect might be perceived as a larger, more established online-only player in the electrical supply market.
• Pricing: Both compete aggressively on price. ElectricalDirect is known for its promotions and competitive pricing, often running significant sales. Juice Electrical Supplies emphasizes “best possible prices” for quality products. It’s advisable to compare specific product prices between the two for large orders.
• Product Specialization: While both offer a wide range, Juice Electrical Supplies highlights specific collections like PIV units and Sync Energy EV charging solutions more prominently on its homepage, suggesting a focused expertise in these areas.
• Customer Service: Both offer online and phone support. Juice Electrical Supplies stresses its “40 years’ experience” and personalized service, which can be a key differentiator.

Versus Screwfix

• Target Audience: Screwfix caters to a very broad audience, from serious tradespeople to DIY enthusiasts, offering a wide array of tools and building materials in addition to electrical supplies. Juice Electrical Supplies is more specialized, focusing exclusively on electrical components and related systems.
• Convenience: Screwfix wins on immediate convenience with its widespread 5-minute click-and-collect service. Juice Electrical relies on delivery, which is convenient but not immediate.
• Product Depth: For core electrical components, both are strong. However, for highly specialized or niche electrical items, Juice Electrical Supplies, as a dedicated electrical retailer, might offer a deeper and more expert-curated selection.
• Pricing: Screwfix is highly competitive on common items and frequently runs deals. Juice Electrical aims for competitive pricing on quality, branded electrical products.

Overall Value Proposition

Juiceelectricalsupplies.co.uk distinguishes itself through:

• Specialized Expertise: Their 40+ years in electrical retail provides a depth of knowledge that general wholesalers might lack in specific product lines.
• Curated Quality: The emphasis on “tried and trusted brands” and “hand-picked” products suggests a focus on quality assurance over sheer volume.
• Customer Trust: Policies like the 14-day money-back guarantee and 12-month warranty, combined with the Trustpilot mention, build confidence.
• Focused Online Experience: Their website is designed for straightforward electrical product procurement, which can be more efficient for customers who know exactly what they need.

In essence, while competitors like CEF offer unparalleled breadth and physical presence, and ElectricalDirect/Screwfix provide competitive pricing and rapid convenience, Juiceelectricalsupplies.co.uk carves out a niche by combining experienced specialization with a user-friendly online platform focused on quality electrical supplies.

How to Get Support on Juiceelectricalsupplies.co.uk

Accessing support on Juiceelectricalsupplies.co.uk appears to be a straightforward process, designed to ensure customers can quickly get answers to their questions or resolve any issues.

The website clearly provides multiple channels for communication, emphasizing a customer-first approach rooted in their stated 40 years of experience.

Direct Contact Methods

The most prominent and often quickest ways to get support are through direct communication channels. Dorsetgifts.com Reviews

• Telephone Support: The website prominently displays their direct phone number: 0333 456 7895.
  • Availability: While specific hours aren’t listed on the homepage, a general understanding of typical UK business hours e.g., Monday to Friday, 9 AM to 5 PM GMT would apply. Calling is usually the best option for urgent inquiries or complex issues that require real-time discussion.
  • Benefits: Direct conversation allows for immediate clarification, problem-solving, and personalized assistance.
• Email Communication: Most online retailers provide an email address for support. Although not explicitly on the main banner, an email address is typically found within the “Contact Us” section.
  • Benefits: Ideal for non-urgent inquiries, sending documentation like order confirmations or photos of issues, and for receiving written responses that can be referred to later. Response times via email are usually within 24-48 business hours.

Online Resources and Information

Beyond direct contact, Juiceelectricalsupplies.co.uk offers online resources that can help customers find answers independently.

• “Contact Us” Page: This dedicated page will contain the most comprehensive contact details, potentially including a contact form, email address, and physical address if applicable.
• “About Us” Section: This section provides background on the company’s “40 years’ experience” and commitment to “great customer service,” which sets expectations for their support quality. It highlights their ethos of being “always happy to help.”
• “User Guides” Section: This is a valuable resource for customers seeking information on specific products, installation instructions, or troubleshooting tips. It can help resolve common queries without needing to contact support directly.
• Blog: The presence of a “Blog” section suggests they may publish articles, guides, or updates that could answer frequently asked questions or provide industry insights. While not a direct support channel, it serves as a knowledge base.

What to Have Ready When Contacting Support

To ensure a smooth and efficient support experience, have the following information prepared:

• Order Number: If your query relates to an existing order, having the order number is crucial for them to quickly locate your details.
• Product Name/SKU: For product-specific questions, knowing the exact product name or SKU helps the support team assist you accurately.
• Clear Description of Issue/Question: Be precise about your problem or question. The more detail you provide, the faster they can help.
• Relevant Photos for email/contact form: If you’re reporting a damaged item or an installation issue, photos can be extremely helpful.

In summary, Juiceelectricalsupplies.co.uk prioritizes accessibility for customer support through prominent phone contact and detailed online resources, aligning with their stated commitment to excellent customer service and extensive industry experience.

Juiceelectricalsupplies.co.uk Warranty Policy

The warranty policy of an electrical supplier is paramount for customer confidence and protection.

Juiceelectricalsupplies.co.uk clearly states a “12 month retailer warranty” on its homepage, which is a significant factor in establishing trust and reliability for its products. Visla.us Reviews

Understanding the 12-Month Retailer Warranty

This warranty signifies that Juiceelectricalsupplies.co.uk stands behind the products they sell for a period of one year from the date of purchase.

• Coverage: Typically, a retailer warranty covers manufacturing defects, faults in materials, or poor workmanship that become apparent under normal use within the specified period. It ensures that if a product fails prematurely due to inherent flaws, the retailer will take responsibility.
• Scope: This warranty is distinct from a manufacturer’s warranty, though it often acts as the primary point of contact for the customer. In many cases, the retailer facilitates the warranty claim with the manufacturer on behalf of the customer, or provides a direct replacement/repair.
• Benefits to Customer:
  • Peace of Mind: Knowing there’s a safety net for product failures.
  • Simplified Process: Dealing directly with the retailer can be easier than navigating multiple manufacturer warranty processes.
  • Confidence in Purchase: The presence of a warranty indicates the retailer’s confidence in the quality of the products they stock.

How to Make a Warranty Claim

While the exact steps for making a warranty claim aren’t detailed on the homepage, based on standard e-commerce practices and their emphasis on customer service, the process would generally involve:

1. Contacting Customer Service: The first step is to contact Juiceelectricalsupplies.co.uk’s customer service team via phone at 0333 456 7895 or email.
2. Providing Proof of Purchase: You will need your order number, invoice, or receipt to prove the date of purchase and that the item was bought from them.
3. Describing the Fault: Clearly explain the issue with the product. Providing details about when the fault occurred, how it manifested, and any troubleshooting steps you’ve already taken will be helpful.
4. Assessment: The retailer may ask for photographs or videos of the faulty product. In some cases, they might require the product to be returned for inspection to determine if the fault is covered under warranty.
5. Resolution: If the claim is valid, the retailer will typically offer a repair, replacement, or a refund, depending on the nature of the fault and the product’s condition.

Warranty Exclusions Common in the Industry

It’s important to be aware of common exclusions that apply to most warranties, though specific details would be in their full terms and conditions:

• Misuse or Abuse: Damage resulting from incorrect installation, improper use, neglect, or accidental damage is usually not covered.
• Normal Wear and Tear: Deterioration of the product due to normal use over time is typically excluded.
• Unauthorized Repairs: Any attempts to repair the product by unauthorized personnel would void the warranty.
• Environmental Factors: Damage caused by external factors like power surges, natural disasters, or extreme environmental conditions might also be excluded.

The 12-month retailer warranty offered by Juiceelectricalsupplies.co.uk is a strong indicator of their commitment to providing quality products and supporting their customers post-purchase.

This policy, combined with their 14-day money-back guarantee, provides a comprehensive safety net for buyers. Danyounguk.com Reviews

Juiceelectricalsupplies.co.uk Return Policy

A clear and fair return policy is a cornerstone of trust for any online retailer, and Juiceelectricalsupplies.co.uk addresses this effectively with its “14 day money back guarantee.” This policy ensures customers have a reasonable window to return products if they are not entirely satisfied.

The 14-Day Money Back Guarantee

This policy is a commitment from Juiceelectricalsupplies.co.uk to offer a refund within 14 days of purchase, provided certain conditions are met.

This aligns with UK consumer rights for distance selling.

• Return Window: Customers have 14 calendar days from the day they receive their order to decide if they want to return it. This period allows ample time for inspection and decision-making.
• Eligibility:
  • Unused and Resalable Condition: Products typically must be returned in their original, unused condition, complete with all original packaging, manuals, and accessories. This is crucial for the retailer to be able to resell the item.
  • Original Packaging: Retaining the original packaging is vital for a successful return, as it protects the product during transit and confirms its “as new” state.
• Reason for Return: The “money back guarantee” usually covers returns for any reason e.g., change of mind, product not suitable, or a mistake in ordering, as long as the product meets the condition requirements. For faulty items, the 12-month warranty would also apply.

How to Initiate a Return

While the exact steps aren’t explicitly laid out on the homepage, the process for initiating a return usually involves:

1. Contacting Customer Service: Reach out to Juiceelectricalsupplies.co.uk’s customer service team via phone at 0333 456 7895 or email through their “Contact Us” page to inform them of your intention to return an item.
2. Obtaining Return Authorization: They may provide you with a Return Merchandise Authorization RMA number or specific instructions on how and where to send the item back. Do not send items back without prior communication, as this can delay the process.
3. Packaging the Item: Carefully package the item, ensuring it’s well-protected, ideally in its original packaging. Include any documentation requested by the retailer e.g., a copy of your invoice or RMA number.
4. Shipping the Return: You will likely be responsible for the cost of return shipping unless the item is faulty or was sent in error by the retailer. It’s recommended to use a tracked and insured shipping method to ensure the item reaches them safely.
5. Refund Processing: Once the returned item is received and inspected to confirm it meets the return policy’s conditions, Juiceelectricalsupplies.co.uk will process your refund. Refunds are typically issued back to the original payment method. The time for the refund to appear in your account can vary depending on your bank or payment provider typically 3-10 business days.

Key Considerations for Returns

• Damaged or Faulty Items: If an item arrives damaged or is faulty, contact Juiceelectricalsupplies.co.uk immediately. They should arrange for a collection or provide a prepaid return label, and the issue will be handled under warranty/consumer rights rather than a “change of mind” return.
• Perishable or Custom Items: Generally, items that are custom-made, perishable, or items where hygiene is a factor if opened might have different return conditions, though this is less common for electrical supplies.
• Proof of Delivery: Keep proof of postage when returning an item, as this can be crucial if the parcel goes missing in transit.

The 14-day money-back guarantee offered by Juiceelectricalsupplies.co.uk is a robust policy that aligns with standard consumer protection laws and demonstrates their commitment to customer satisfaction. Courtsmammouth.mu Reviews

It provides assurance that customers can shop with confidence, knowing they have an option to return products if they are not suitable.

Frequently Asked Questions

What is Juiceelectricalsupplies.co.uk?

Juiceelectricalsupplies.co.uk is an online retailer based in the UK that specializes in selling a wide range of electrical supplies, including consumer units, heating & ventilation, PIV units, audio speakers, and electrical vehicle charging solutions.

Is Juiceelectricalsupplies.co.uk a reputable company?

Yes, based on the website, Juiceelectricalsupplies.co.uk presents itself as a reputable company with “over 40 years’ experience as trusted award winning electrical retailers” and mentions a presence on Trustpilot, suggesting external validation.

What kind of products does Juiceelectricalsupplies.co.uk sell?

Juiceelectricalsupplies.co.uk sells a comprehensive range of electrical products including air conditioning units, audio speakers, heating & ventilation systems, PIV units, FuseBox consumer units, Sync Energy EV chargers, hand dryers, underfloor heating mats, and various electrical components.

Does Juiceelectricalsupplies.co.uk offer free delivery?

Yes, Juiceelectricalsupplies.co.uk offers FREE delivery on orders over £125. Pfida.com Reviews

What is the return policy for Juiceelectricalsupplies.co.uk?

Juiceelectricalsupplies.co.uk offers a “14 day money back guarantee,” allowing customers to return products within 14 days of receipt, typically provided they are in their original, unused condition and packaging.

Do products from Juiceelectricalsupplies.co.uk come with a warranty?

Yes, products purchased from Juiceelectricalsupplies.co.uk come with a “12 month retailer warranty.”

Can I view prices with or without VAT on Juiceelectricalsupplies.co.uk?

Yes, the website provides a toggle option to view prices either “Inc VAT” including VAT or “Ex VAT” excluding VAT, catering to both individual consumers and trade professionals.

What payment methods are accepted on Juiceelectricalsupplies.co.uk?

The website states “Secure online payments,” implying standard secure payment methods are accepted.

Specific logos for credit cards or other payment gateways are not explicitly detailed on the homepage. Ecobioboutique.it Reviews

How can I contact Juiceelectricalsupplies.co.uk customer service?

You can contact Juiceelectricalsupplies.co.uk customer service by calling their dedicated phone number: 0333 456 7895. Additional contact options like email or a contact form are likely available on their “Contact Us” page.

Does Juiceelectricalsupplies.co.uk cater to trade customers?

Yes, while not exclusively for trade, the option to view prices excluding VAT and their extensive range of electrical supplies indicate they cater to trade professionals as well as DIY enthusiasts.

Are the products sold on Juiceelectricalsupplies.co.uk from reputable brands?

Yes, the website states they offer a “fantastic range of tried and trusted brands” such as ATC, Fusebox, Click, Hispec, Ansell, Electrorad, Knightsbridge, Endon Lighting, and Forum Lighting Solutions.

What is a PIV unit and does Juiceelectricalsupplies.co.uk sell them?

A PIV Positive Input Ventilation unit is a system designed to improve indoor air quality by continuously supplying fresh, filtered air into a property.

Yes, Juiceelectricalsupplies.co.uk sells PIV units.

Can I cancel an order on Juiceelectricalsupplies.co.uk?

To cancel an order, it is best to contact Juiceelectricalsupplies.co.uk customer service as soon as possible via phone.

If the order has already been dispatched, it may be treated as a return under their 14-day money-back guarantee.

Does Juiceelectricalsupplies.co.uk have a physical store?

Based on the website’s presentation, it appears to be primarily an online-only retailer, focusing on doorstep delivery rather than a physical storefront.

How long does delivery take from Juiceelectricalsupplies.co.uk?

While specific delivery times aren’t detailed on the homepage, online retailers typically provide estimated delivery windows in their shipping policy or at checkout.

What is the company’s experience in the electrical retail industry?

Juiceelectricalsupplies.co.uk boasts over “40 years’ experience as trusted award winning electrical retailers.”

Are there any user guides available on the website?

Yes, the website features a “User Guides” section, suggesting that product-specific instructions or general guidance are available for customers.

How does Juiceelectricalsupplies.co.uk compare to Screwfix for electrical supplies?

Juiceelectricalsupplies.co.uk specializes solely in electrical supplies with a curated range and established expertise, whereas Screwfix offers a broader range of trade supplies including tools, with a strong focus on quick click-and-collect convenience.

Is it easy to find specific products on Juiceelectricalsupplies.co.uk?

Yes, the website has a clear menu structure, prominent product categories e.g., Air Conditioning, Audio Speakers, and likely a search bar, making product discovery straightforward.

What should I do if a product is faulty after the 14-day return period?

If a product becomes faulty after the 14-day money-back guarantee period but within the 12-month retailer warranty period, you should contact Juiceelectricalsupplies.co.uk customer service to initiate a warranty claim.

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