Interoute.com Reviews

Based on looking at the Interoute.com website, it’s immediately clear that it was once a major player in the telecommunications and cloud services industry. However, any “review” of Interoute.com today must begin with a crucial piece of information: Interoute was acquired by GTT Communications in 2018. Therefore, if you’re searching for active services, support, or direct engagement with “Interoute.com” as a standalone entity, you’re looking at a historical artifact. This acquisition means that the offerings and infrastructure once provided by Interoute are now integrated under the GTT umbrella, which has its own service portfolio and customer support channels. For anyone seeking enterprise-grade connectivity, cloud networking, or data center services, the focus should shift to GTT Communications, as Interoute.com itself no longer operates independently.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Diving into Interoute.com’s Legacy and Offerings Pre-Acquisition

Before its acquisition, Interoute was a significant force, particularly in Europe, known for its extensive fiber optic network and comprehensive portfolio of digital services.

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Understanding what they offered provides context for GTT’s current capabilities.

Global Network Infrastructure

Interoute prided itself on owning and operating one of Europe’s largest fiber networks.

• Key Features:
  • Over 72,000 km of lit fiber.
  • Connecting 126 cities across 31 countries.
  • Direct connections to 195 major data centers.
  • This infrastructure was a major differentiator, allowing them to offer low-latency, high-bandwidth connectivity.
• Impact: This vast network was the backbone of their cloud and connectivity solutions, providing a solid foundation for their enterprise clients.

Cloud and Hosting Services

Interoute was an early mover in offering enterprise cloud services, long before “cloud” became a ubiquitous term.

• Virtual Data Centre VDC: Their flagship cloud offering.
  • Elasticity: Allowed businesses to scale computing resources up or down as needed, a revolutionary concept at the time.
  • Global Footprint: VDC nodes were strategically located across Europe and beyond, ensuring data residency compliance and performance.
  • Hybrid Cloud Focus: They championed hybrid cloud solutions, enabling seamless integration between on-premise IT and their public cloud.
• Managed Hosting: For businesses requiring dedicated resources without the capital expenditure.
  • Customizable Solutions: Offered everything from dedicated servers to complex multi-server environments.
  • SLA-Backed: Services typically came with stringent Service Level Agreements, ensuring uptime and performance.

Connectivity Solutions

Beyond basic internet access, Interoute provided sophisticated connectivity tailored for enterprise needs. Creceras.com Reviews

• MPLS VPN: Secure, private network connections for distributed organizations.
  • Global Reach: Enabled businesses to connect offices and data centers worldwide.
  • QoS Quality of Service: Prioritized critical applications like VoIP and video conferencing.
• Wavelengths and Dark Fiber: For the most demanding bandwidth requirements.
  • Direct Control: Businesses could lease raw fiber capacity for maximum control over their network.
  • High-Speed: Capable of supporting multi-terabit data flows.
• Internet Transit: High-capacity internet access for ISPs and large enterprises.

Unified Communications

• VoIP and SIP Trunking: Enterprise-grade voice services over IP.
• Video Conferencing: Solutions to facilitate remote collaboration.
• Contact Center Services: Tools for managing customer interactions efficiently.

Interoute.com’s Strengths Pre-Acquisition

Interoute’s independent operation showcased several key strengths that made it an attractive acquisition target and a valuable service provider in its time.

Ownership of Network Infrastructure

One of Interoute’s biggest advantages was its deep ownership of the underlying network.

• Control and Agility: Unlike many providers who leased bandwidth, Interoute had direct control over its fiber network, allowing for rapid deployment and customization of services. This meant faster problem resolution and greater flexibility in meeting client demands.
• Cost Efficiency: Owning the infrastructure often translates to better long-term cost efficiency, which could theoretically be passed on to customers or invested in further network expansion. This direct ownership model is crucial for maintaining service quality and reliability.

European Market Focus and Presence

• Regulatory Compliance: Deep familiarity with diverse European regulations and data sovereignty requirements was a significant asset, particularly for multinational corporations operating within the EU.
• Local Expertise: A strong local presence meant better understanding of regional business needs and more responsive support for clients in Europe. Their data centers were strategically located to serve the European market effectively, reducing latency for regional traffic.

Comprehensive Service Portfolio

They offered a broad spectrum of services, catering to a wide range of enterprise needs.

• One-Stop Shop: From core connectivity to advanced cloud and security services, businesses could procure multiple solutions from a single provider, simplifying vendor management.
• Integrated Solutions: The ability to offer integrated solutions, such as connecting a private cloud directly over their MPLS network, provided significant value and efficiency for complex IT environments. This integration minimized compatibility issues and streamlined deployments.

Emphasis on Security and Compliance

In an increasingly regulated world, Interoute placed a strong emphasis on data security and compliance.

• Certifications: They pursued and maintained various industry certifications, demonstrating adherence to high security and operational standards.
• Data Residency: Their extensive network of data centers across Europe allowed clients to maintain data residency within specific jurisdictions, a critical factor for many industries like finance and healthcare due to regulations like GDPR.

Potential Drawbacks or Challenges Pre-Acquisition

While Interoute was a strong player, like any large enterprise, it faced its share of challenges and areas where improvements could be sought. Shishaondemand.com Reviews

Competition in a Crowded Market

The telecommunications and cloud market is fiercely competitive, with numerous global and regional players.

• Hyperscale Cloud Providers: The emergence of giants like AWS, Azure, and Google Cloud changed the game, offering highly scalable and feature-rich cloud platforms that sometimes overshadowed regional providers.
• Tier 1 Telecoms: Incumbent telecom operators with massive global networks continued to vie for market share, often leveraging existing customer relationships and bundled services.

Scalability vs. Hyperscalers

While Interoute offered robust cloud services, their scale couldn’t always match the sheer compute and storage capacity of the global hyperscale cloud providers.

• Feature Velocity: Hyperscalers often introduced new features and services at a much faster pace, sometimes making it challenging for more traditional providers to keep up.
• Pricing Pressure: The economies of scale achieved by hyperscalers often led to aggressive pricing models, putting pressure on smaller or regional cloud providers.

Integration Complexity for Clients

• Proprietary Systems: While offering comprehensive solutions, some aspects might have required clients to adapt to Interoute’s specific interfaces or protocols, rather than leveraging open standards.
• Migration Challenges: Shifting significant workloads or network configurations to any new provider, including Interoute, always presented potential migration challenges and required careful planning.

The GTT Communications Acquisition: A New Chapter

Strategic Rationale

GTT’s acquisition of Interoute was not merely about expanding.

It was a strategic move to solidify its position as a global leader in cloud networking.

• Expanded Network Reach: The acquisition significantly expanded GTT’s global network footprint, particularly strengthening its presence across Europe. Interoute’s 72,000 km fiber network seamlessly integrated with GTT’s existing 100,000 km global network, creating a combined 172,000 km fiber optic network. This allowed GTT to offer enhanced last-mile access and deeper penetration into new markets.
• Enhanced Service Portfolio: Interoute’s robust cloud and data center capabilities complemented GTT’s focus on managed network services. This meant GTT could now offer a more comprehensive suite of integrated solutions, from raw connectivity to sophisticated cloud hosting.
• Increased Enterprise Customer Base: The acquisition brought a substantial base of enterprise and multinational clients, including Fortune 500 companies, significantly boosting GTT’s market share and revenue.
• Synergies: GTT aimed to achieve significant cost synergies and operational efficiencies by integrating Interoute’s operations, leading to a more streamlined and profitable combined entity.

Impact on Former Interoute Clients

For businesses that were previously Interoute clients, the acquisition meant a transition, ideally a smooth one, to GTT’s service delivery model. Ectaco.com Reviews

• Service Continuity: GTT’s primary goal was to ensure seamless service continuity for Interoute’s existing customers. This involved migrating accounts, support systems, and service management processes.
• Access to Broader Portfolio: Former Interoute clients gained access to GTT’s wider range of global connectivity, SD-WAN, and managed services.
• Integration Challenges: As with any large acquisition, there can be integration challenges, such as potential changes in support contacts, billing systems, or service portals, though GTT aimed to minimize disruption.

Interoute.com Alternatives Current Landscape

Given that Interoute.com is no longer an independent service provider, any search for “Interoute.com alternatives” is really a search for alternatives to GTT Communications or other robust enterprise connectivity and cloud providers.

Global Network Providers

For businesses requiring extensive global reach and high-capacity connectivity:

• AT&T Business: Offers a vast global network, MPLS, SD-WAN, and a wide array of managed services.
  • Pros: Deep enterprise experience, strong security offerings, comprehensive portfolio.
  • Cons: Can be less agile, pricing might be premium.
• Verizon Enterprise Solutions: Strong in managed network services, security, and global IP.
  • Pros: Robust global backbone, excellent customer support, expertise in IoT and 5G.
  • Cons: Complex pricing structures, may be less flexible for niche requirements.
• Lumen formerly CenturyLink: Extensive fiber network in North America and a strong international presence.
  • Pros: Strong focus on network virtualization, edge computing, and security.
  • Cons: Recent brand change may cause some confusion, service consistency can vary by region.

Cloud and Data Center Services

For organizations seeking robust cloud hosting, colocation, or hybrid cloud solutions:

• Equinix: World’s largest provider of colocation and interconnection services.
  • Pros: Unparalleled global footprint of data centers, direct access to hundreds of networks and cloud providers, high uptime.
  • Cons: Primarily colocation, not a managed cloud provider in the same vein as Interoute’s VDC.
• Digital Realty: Another global leader in data center solutions, focusing on large-scale deployments and colocation.
  • Pros: Excellent for mission-critical applications, strong emphasis on power and cooling efficiency, global presence.
  • Cons: Similar to Equinix, not a fully managed cloud service.
• OVHcloud: A European cloud provider known for its competitive pricing and strong focus on data sovereignty.
  • Pros: Cost-effective, wide range of cloud services public, private, bare metal, good for European data residency.
  • Cons: May not have the same level of enterprise support as larger global players, less known in North America.

Managed Service Providers MSPs

For businesses looking for comprehensive outsourced IT management, including network and cloud services:

• Accenture: A global professional services company that offers extensive IT consulting and managed services.
  • Pros: Deep expertise across various industries, end-to-end solutions, strategic partnerships.
  • Cons: Premium pricing, long engagement cycles.
• Capgemini: Another large global consulting and IT services firm with strong managed services capabilities.
  • Pros: Focus on digital transformation, strong integration capabilities, global delivery model.
  • Cons: Can be very large and sometimes less agile for smaller projects.

How to Obtain Services That Interoute Once Offered Via GTT

Since Interoute.com’s services are now integrated into GTT Communications, interacting with GTT is the direct path for anyone seeking similar solutions. Premium-key-shop.com Reviews

Contacting GTT Sales

• Initial Inquiry: The primary step is to visit the GTT Communications website gtt.net.
• Sales Form/Phone: Look for their “Contact Us” section, which typically includes a sales inquiry form or direct phone numbers for sales departments based on region.
• Specific Requirements: Be prepared to outline your business’s specific needs, such as required bandwidth, geographical locations, cloud integration needs, and any existing infrastructure. This will help GTT’s sales team tailor a solution.

Understanding GTT’s Service Portfolio

GTT has continued to evolve its service offerings, building on Interoute’s strengths.

• SD-WAN: A major focus for GTT, offering software-defined networking solutions for enhanced network agility, security, and cost optimization.
• Managed Network Services: Comprehensive management of your network infrastructure, including monitoring, maintenance, and troubleshooting.
• Cloud Connect: Dedicated, secure connections to major public cloud providers AWS, Azure, Google Cloud.
• Voice and UC: Unified communications solutions, including SIP trunking, managed voice, and conferencing.
• Security Services: A growing portfolio of security solutions to protect network and data.

Customer Support for Former Interoute Clients

Existing Interoute clients who transitioned to GTT should continue to use the GTT support channels.

• Customer Portal: GTT typically provides a customer portal for managing services, viewing billing, and submitting support tickets.
• Dedicated Account Managers: For enterprise clients, dedicated account managers and support teams are usually assigned to ensure a smooth transition and ongoing service.
• Service Level Agreements SLAs: Familiarize yourself with GTT’s SLAs for the services you consume, as these outline performance guarantees and support response times.

The Enduring Principles: Why Network Infrastructure Matters

While the name Interoute.com has faded, the principles of robust network infrastructure and cloud connectivity remain paramount for modern businesses.

This applies whether you’re looking at GTT or any other provider.

Reliability and Redundancy

• Business Continuity: A highly reliable network is the foundation of business continuity. Downtime costs businesses billions annually. For example, a 2022 survey found that over 90% of enterprises experienced at least one outage lasting more than 30 minutes in a single year, with an average cost of nearly $1 million per hour for critical applications. Redundant network paths, equipment, and power sources are non-negotiable.
• SLA Importance: Always scrutinize Service Level Agreements SLAs. These legally binding documents define uptime guarantees, latency commitments, and the penalties for not meeting them. A strong SLA is a provider’s promise of reliability.

Performance and Latency

• Application Responsiveness: Low latency is critical for real-time applications, cloud computing, and any service that relies on quick data transfer. For financial trading, every millisecond counts, with some estimates suggesting a 1-millisecond delay can cost a trading firm $4 million per year.
• Optimized Routing: Providers with owned and optimized networks like Interoute once had, and GTT now operates can often provide superior performance by controlling the entire data path, avoiding congested public internet routes.

Security and Compliance

• Data Protection: In an era of increasing cyber threats, network security is paramount. Providers must offer robust firewalls, DDoS mitigation, intrusion detection systems, and secure network segmentation. The average cost of a data breach in 2023 was $4.45 million globally, a 15% increase over the past three years.
• Regulatory Adherence: For businesses operating across different jurisdictions, compliance with regulations like GDPR Europe, HIPAA Healthcare, US, or PCI DSS Payment Card Industry is critical. A network provider should be able to demonstrate how their infrastructure and processes support these requirements. This often involves specific data center certifications and operational procedures.

Scalability and Flexibility

• Future-Proofing: Businesses need network solutions that can grow with them. The ability to easily scale bandwidth up or down, add new locations, or integrate new cloud services without significant re-architecture is a key consideration.
• Cost Efficiency: A scalable network prevents over-provisioning paying for unused capacity and under-provisioning suffering from performance bottlenecks. Flexible pricing models, often seen with burstable bandwidth or pay-as-you-go cloud services, help optimize costs.

Final Reflections on Interoute.com’s Legacy

While Interoute.com itself is a closed chapter, its story is a testament to the dynamic nature of the telecommunications and cloud industry. Fikain.com Reviews

It was a pioneer in building a significant European fiber network and offering advanced cloud services, laying groundwork that GTT Communications has now built upon.

For anyone researching “Interoute.com reviews” today, the practical takeaway is to pivot your search to GTT Communications for current services and solutions that mirror Interoute’s original strengths.

The underlying need for reliable, secure, high-performance global connectivity remains as critical as ever, driving continuous innovation and consolidation within the industry.

Frequently Asked Questions

What was Interoute.com?

Interoute.com was the official website for Interoute, a major European telecommunications and cloud services provider that owned and operated one of Europe’s largest fiber optic networks and offered a wide range of services including connectivity, cloud hosting, and unified communications.

Is Interoute.com still active?

No, Interoute.com is no longer an active, independent service provider. Nraff.no Reviews

The company Interoute was acquired by GTT Communications in October 2018.

Who acquired Interoute?

Interoute was acquired by GTT Communications.

The acquisition was announced in February 2018 and completed in October 2018.

What happened to Interoute’s services after the acquisition?

Interoute’s services, network infrastructure, and customer base were integrated into GTT Communications’ global operations.

Former Interoute clients now receive services and support directly from GTT. Lightspanish.com Reviews

Where can I find information about services Interoute used to offer?

You can find information about similar services by visiting the GTT Communications website gtt.net, as GTT has absorbed and expanded upon Interoute’s original offerings.

What kind of network did Interoute operate?

Interoute owned and operated a significant fiber optic network spanning over 72,000 km across Europe, connecting 126 cities in 31 countries.

Did Interoute offer cloud services?

Yes, Interoute was a notable provider of enterprise cloud services, including their Virtual Data Centre VDC offering, which provided scalable and globally distributed cloud computing resources.

Was Interoute a global company?

While its primary network strength was in Europe, Interoute had a global reach through partnerships and international points of presence, serving multinational corporations.

What were Interoute’s key strengths?

Interoute’s key strengths included its ownership of an extensive European fiber network, its comprehensive portfolio of integrated cloud and connectivity services, and its strong focus on security and compliance, particularly within Europe. Cdgglobalfx.com Reviews

How much was Interoute acquired for?

GTT Communications acquired Interoute for approximately €1.9 billion equivalent to about $2.3 billion at the time of the announcement.

What are good alternatives to Interoute.com’s former services?

Good alternatives for enterprise connectivity and cloud services, now that Interoute is part of GTT, include major global network providers like AT&T Business, Verizon Enterprise Solutions, Lumen, and cloud/data center providers like Equinix, Digital Realty, and OVHcloud, or GTT Communications itself.

How do I contact support if I was an Interoute client?

If you were an Interoute client, your services and support have transitioned to GTT Communications.

You should contact GTT’s customer support channels, typically found on the GTT.net website or through your assigned GTT account manager.

Did Interoute offer unified communications?

Yes, Interoute provided unified communications solutions, including enterprise Voice over IP VoIP, SIP Trunking, and video conferencing services. Motorenparts.com Reviews

What was Interoute’s focus in the market?

Interoute focused on providing high-capacity connectivity, cloud services, and managed services to large enterprises, multinational corporations, and service providers, primarily within Europe.

How did the acquisition benefit GTT?

The acquisition significantly expanded GTT’s global network footprint, particularly in Europe, enhanced its service portfolio with Interoute’s cloud capabilities, and substantially increased its enterprise customer base.

Can I still access the old Interoute.com customer portal?

Likely no.

Any customer portals or management interfaces that existed for Interoute’s services would have been integrated into GTT’s systems. You should use GTT’s customer portal.

What was Interoute’s stance on data security and compliance?

Interoute placed a strong emphasis on data security and compliance, leveraging its European data centers to assist clients with data residency requirements, especially important for regulations like GDPR. Corneroffice.it Reviews

Did Interoute offer dark fiber or wavelengths?

Yes, for customers with extremely high bandwidth requirements and a need for direct control, Interoute offered dark fiber and wavelength services over its extensive network.

How can new businesses get services similar to Interoute’s offerings?

New businesses should explore the current offerings of GTT Communications directly, or research other major global and regional telecom and cloud providers depending on their specific connectivity and cloud needs.

What are the main benefits of a company owning its own network infrastructure, like Interoute did?

Owning network infrastructure provides benefits such as greater control over service quality, lower latency, faster deployment of new services, enhanced security, and often better long-term cost efficiency compared to leasing bandwidth from other providers.

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