Faelsecurity.com Reviews

Based on reviewing the website, Faelsecurity.com appears to be the online presence of Fael Security Srl, an Italian company specializing in the production of fire-rated closures.

Founded over 35 years ago, the company positions itself as a specialist in “out-of-standard” solutions, focusing on high-quality fire doors and glass systems.

Their offerings primarily target construction companies and professional installers, both nationally and internationally.

This specialization in safety-critical building components highlights a commitment to robust, compliant products essential for public and private infrastructure.

The website showcases a range of products including hinged, sliding, and fixed fire-rated doors and glass systems, all designed to ensure safety and functionality.

Their recent achievements, such as acquiring ISO 14001 environmental management certification and participating in industry events like FIRE&SAFETY25, further underscore their dedication to professional excellence and adherence to industry best practices.

This focus on certified, high-quality safety products is crucial in the construction sector, where lives and assets depend on reliable fire protection.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Faelsecurity.com Review & First Look

Upon initial review, Faelsecurity.com presents itself as a professional and specialized B2B platform.

The design is clean, with a clear focus on their core offering: fire-rated closures.

The language is primarily Italian, which is expected given their base in Brindisi, Italy, and their target market including national and international construction firms and installers.

The immediate impression is one of reliability and expertise in a highly regulated field.

• Professional Presentation: The site uses high-quality imagery and a straightforward layout, suggesting a serious business operation.
• Clear Specialization: It’s immediately evident that Fael Security specializes in fire-rated doors and glass, rather than a broad range of building materials. This niche focus can be a significant strength, indicating deep expertise.
• Target Audience Focus: The content is geared towards “imprese edili e dei serramentisti” construction companies and window/door installers, with technical details and certifications taking prominence.

Initial Observations on Website Content

The homepage immediately highlights key aspects of the company: its long history “Fondata oltre 35 anni fa”, its specialization “specialista del fuori standard”, and its commitment to quality and innovation. Retreataway.co.uk Reviews

• Emphasis on Safety: The text frequently mentions “sicurezza” safety and “tagliafuoco” fire-rated, underscoring the critical nature of their products.
• Certifications and Standards: Mentions of “marcatura CE” CE marking and ISO 14001 certification are prominently featured, which are vital for industry professionals.

User Experience and Navigation

The website’s navigation is intuitive, with a clear menu bar at the bottom and within the main content area.

Sections like “Azienda” Company, “Sostenibilità” Sustainability, “Attestazioni” Certifications, “Referenze” References, and “Contatti” Contacts are easily accessible.

• Language Barrier: For non-Italian speakers, the lack of an immediate language switcher might be a hurdle, though browser translation tools can assist. However, given their European and international focus, offering English or other major languages would broaden their reach.
• Information Accessibility: Key information about products, certifications, and company history is well-organized and generally easy to find, although some details might require deeper navigation.
• Contact Information: Phone and email contacts are readily available at the top and bottom of every page, promoting ease of communication.

Faelsecurity.com Features

Faelsecurity.com showcases several features designed to inform and engage its B2B audience, primarily through detailed product descriptions and company transparency.

The site functions as a digital catalog and an information hub for potential clients.

Product Portfolio Display

The core feature is the display of their product ranges, segmented into “Nuova Gamma Fael” New Range and “Gamma Classica Fael” Classic Range. This distinction helps highlight their latest innovations alongside established products. Mangomates.de Reviews

• Fire-Rated Doors: Hinged doors, sliding doors, and specialized glass systems are all presented as solutions for fire compartmentation.
• Fixed and Operable Options: The site specifies both fixed and operable versions of their fire-rated glass and door products, catering to diverse architectural and safety needs.
• Emphasis on “Fuori Standard”: The ability to provide custom, “out-of-standard” solutions is a significant feature, indicating flexibility and engineering capability beyond typical off-the-shelf products.

Certification and Quality Assurance Information

A key aspect of Faelsecurity.com is its emphasis on certifications and quality.

This is critical for construction professionals who require documented proof of compliance.

• CE Marking: Products are explicitly stated to have CE marking, indicating conformity with European safety, health, and environmental protection standards. This is a non-negotiable for selling in the EU.
• ISO 14001 Certification: The news section proudly announces their ISO 14001 environmental management system certification, demonstrating a commitment to sustainability alongside quality.
• Rating di Legalità: The site highlights their “Rating di Legalità,” a recognition for companies that operate ethically and transparently in Italy, further building trust.

Company and Sustainability Information

Beyond products, Faelsecurity.com provides insights into the company’s ethos and operations.

• History and Expertise: The “Azienda” Company section details their 35+ years of experience, establishing their long-standing presence and expertise in the sector.
• Commitment to Sustainability: A dedicated “Sostenibilità” Sustainability section, along with the ISO 14001 news, shows their effort towards environmental responsibility.
• References and Projects: The “Referenze” and “Realizzazioni” sections, though not explicitly detailed on the homepage, suggest an area where visitors can view past projects and client testimonials, which is crucial for B2B trust-building.

Faelsecurity.com Pros & Cons

Given the nature of the website as a corporate portal for a specialized manufacturing company, the “pros” largely revolve around its informational clarity and professional presentation, while “cons” might touch on areas that could enhance international accessibility or deeper engagement.

Pros

Faelsecurity.com excels in presenting a clear, professional image of a niche manufacturer. Germanvps.com Reviews

• Clear Specialization: The site immediately communicates Fael Security’s expertise in fire-rated closures, appealing directly to its target audience of construction companies and installers. This focus helps establish credibility.
• Emphasis on Quality and Certifications: The prominent display of CE marking, ISO 14001 certification, and “Rating di Legalità” reassures professional buyers about product compliance and company integrity. In the building industry, these are non-negotiable proof points.
• Detailed Product Categories: The breakdown into “Nuova Gamma” and “Gamma Classica” provides a structured overview of their offerings, from innovative solutions to established lines.
• Company History and Reliability: Highlighting “over 35 years of experience” builds trust and demonstrates longevity in the market, suggesting a stable and experienced partner.
• Active News Section: The “Ultime News” keeps the site fresh and demonstrates the company’s participation in industry events and its commitment to continuous improvement and legal compliance. For example, the May 12, 2025 news about their partnership with FIRE&SAFETY25 shows proactive engagement.
• Direct Contact Information: Readily available phone number and email address [email protected] facilitate easy communication, which is vital in B2B transactions.
• Professional Design: The website’s clean, functional design supports its professional image, making it easy to navigate and find essential information.

Cons

While effective for its primary audience, there are areas where Faelsecurity.com could enhance its user experience, especially for an international audience.

• Lack of Multi-Language Support: The site is almost entirely in Italian. For an “international” market target, the absence of an English version or other common business languages like German or French is a significant limitation. This could deter potential clients who don’t speak Italian.
• Limited Technical Detail on Public Site: While certifications are mentioned, detailed technical specifications, datasheets, or CAD files for specific products might require direct contact or are possibly behind a private portal. Providing more public access to these could streamline the initial research phase for professionals.
• Absence of Project Case Studies/Visuals: While “Referenze” and “Realizzazioni” sections are listed in the navigation, there aren’t many prominent case studies or project galleries visible on the homepage. High-quality visuals of their products in diverse real-world applications could be highly impactful.
• No Online Quoting or Configuration: As a B2B site, the lack of any online tools for product configuration, preliminary quotes, or even an inquiry form with specific product selection options means all initial engagement must go through direct contact. This is common for custom products but can be a friction point for initial inquiries.
• Limited “About Us” Depth: While the history is mentioned, deeper insights into their manufacturing process, key personnel, or specific company values beyond “technology and innovation” are not immediately evident, which could further differentiate them.
• Static Content Dominance: The site primarily relies on static text and images. While functional, incorporating more dynamic content like explainer videos for complex product features or virtual tours of their facilities could enhance engagement. The homepage mentions “Your browser does not support the video tag,” suggesting a video might be intended but not visible, which is a technical drawback.

Faelsecurity.com Alternatives

For businesses or professionals seeking alternatives to Faelsecurity.com for fire-rated closures and specialized door/glass systems, several global and regional manufacturers offer similar or complementary products.

The choice often depends on project location, specific technical requirements, certifications needed, and budget.

Major International Manufacturers

These companies often have a global presence and extensive product lines, catering to large-scale commercial and industrial projects.

• ASSA ABLOY: A global leader in door opening solutions, ASSA ABLOY offers a vast range of fire-rated doors, frames, and hardware. They have numerous brands under their umbrella, each specializing in different aspects of door technology, including fire protection, security, and access control.
  • Pros: Wide product range, global distribution, strong R&D, compliance with various international standards.
  • Cons: Can be more expensive, less specialized in “out-of-standard” niche compared to smaller firms.
• DormaKaba: Another major player in the access and security solutions market, DormaKaba provides fire-rated doors, automatic door systems, and access control. Their focus is on integrated solutions for buildings.
  • Pros: Integrated solutions, strong emphasis on smart access, global support network.
  • Cons: Complex product catalog, may prioritize standard solutions over highly custom ones.
• GEZE GmbH: Known for door and window control systems, GEZE also offers fire and smoke protection solutions, including automatic sliding doors and swing doors with fire resistance.
  • Pros: Expertise in automated systems, reliable components, strong European presence.
  • Cons: Might focus more on the automation aspect than the door material itself.

European and Regional Specialists

Many European manufacturers specialize in fire protection, often with strong local market presence and specific certifications relevant to their regions. Perfumepod.eu Reviews

• Hörmann: A leading European manufacturer of doors for private, commercial, and industrial use, Hörmann offers a comprehensive range of fire-rated doors steel, timber, and glass and smoke-tight doors.
  • Pros: Extensive product depth, good reputation in Europe, diverse material options.
  • Cons: Primarily focuses on standard sizes, custom solutions may be limited compared to “out-of-standard” specialists.
• Schüco International KG: While primarily known for windows, doors, and facade systems, Schüco also provides high-quality fire and smoke protection solutions, especially for glass facades and large-format doors.
  • Pros: High-end aesthetic solutions, strong focus on architectural integration, excellent thermal performance.
  • Cons: More focused on aluminum and glass systems, potentially higher cost.
• Jansen AG: A Swiss company specializing in steel profile systems for windows, doors, and facades, including certified fire protection elements for both steel and stainless steel constructions.
  • Pros: Strong in steel and stainless steel systems, high fire resistance ratings, durable.
  • Cons: Limited to steel profiles, not as broad a material range as others.

Considerations When Choosing an Alternative:

• Project Specifics: The type of building commercial, industrial, residential, required fire resistance ratings e.g., EI30, EI60, EI120, and specific aesthetic needs.
• Certifications: Ensure the alternative supplier’s products meet local building codes and international standards e.g., EN, UL, NFPA.
• Customization Needs: If “out-of-standard” dimensions or unique designs are required, some manufacturers are better equipped than others.
• Logistics and Support: Evaluate the supplier’s ability to deliver, install, and provide ongoing technical support in your region.
• Cost vs. Value: Compare not just upfront costs but also long-term durability, maintenance, and compliance benefits.

Faelsecurity.com Pricing

Based on the information available on Faelsecurity.com, direct pricing for their products is not provided.

This is typical for B2B manufacturers of specialized building materials like fire-rated doors and glass systems.

Pricing in this industry is highly dependent on several factors:

• Product Type: A hinged fire door will have a different cost than a large sliding fire-rated glass system.
• Specifications: Fire resistance ratings e.g., EI30, EI60, EI120 – meaning integrity and insulation for 30, 60, or 120 minutes, smoke control features, acoustic performance, and security enhancements all influence the price.
• Dimensions and Customization: As Faelsecurity.com specializes in “fuori standard” out-of-standard solutions, custom sizes, unique finishes, or specific architectural integrations will naturally command higher prices than standard dimensions.
• Materials: Different materials e.g., steel, aluminum, various types of fire-rated glass have different cost bases.
• Hardware and Accessories: The type of hinges, locks, panic bars, door closers, and other hardware specified will significantly impact the final price. For instance, high-security or complex access control hardware can add considerable cost.
• Project Volume: Like most B2B suppliers, Fael Security likely offers volume discounts for larger orders.
• Delivery and Installation: These costs are typically quoted separately and depend on the project’s location and complexity.
• Market Conditions and Tariffs: Global raw material prices, shipping costs, and any import/export tariffs can also affect the final pricing for international clients.

How to Obtain Pricing from Faelsecurity.com

To get a quote or understand the pricing for Fael Security’s products, customers would need to:

1. Contact them directly: The website provides contact details: +39 0831 546563 and [email protected].
2. Provide project specifics: Be prepared to share details about the project, including:
   • Required product type e.g., hinged door, sliding glass system.
   • Desired dimensions.
   • Required fire resistance e.g., EI60.
   • Any specific aesthetic or finish requirements.
   • Project location and estimated quantity.
   • Timeline for delivery.

Typical B2B Quoting Process: Tego.fr Reviews

• Inquiry: A client sends an email or calls with their needs.
• Specification Review: Fael Security’s technical team would review the requirements.
• Design/Engineering for custom solutions: If “out-of-standard,” they might perform initial design work.
• Quotation: A detailed quote would then be prepared, breaking down costs for products, any custom engineering, and potentially delivery.
• Negotiation: For large projects, negotiation on pricing and terms is common.

Given their focus on quality, certifications, and specialized “out-of-standard” solutions, it is reasonable to expect that Fael Security’s products would be positioned in the mid-to-high range of the market for fire-rated closures, reflecting their expertise and adherence to strict safety standards.

They are not likely to be a budget option, but rather a value proposition for clients prioritizing safety, compliance, and custom solutions.

Faelsecurity.com vs. Competitors

When evaluating Faelsecurity.com against its competitors, the key differentiators lie in its specialization, geographic focus, and approach to customized solutions.

While larger players offer broader portfolios, Fael Security’s niche expertise can be a significant advantage for specific project types.

Faelsecurity.com Differentiators

• Specialization in “Fuori Standard” Out-of-Standard: This is a core competitive advantage. Many large manufacturers focus on mass-produced, standard sizes. Fael Security explicitly caters to unique dimensions and complex architectural requirements, making them ideal for challenging projects where off-the-shelf solutions won’t suffice.
• Italian Manufacturing & European Compliance: Being based in Italy, Fael Security benefits from a strong reputation for design and engineering quality. Their CE marking and adherence to European standards are crucial for projects within the EU and for international clients seeking European-compliant products.
• Niche Focus: Unlike conglomerates that produce everything from residential doors to complex security systems, Fael Security’s dedicated focus on fire-rated closures implies deep expertise and potentially faster adaptation to specific client needs within this vertical.
• Long-Standing History: “Over 35 years in business” speaks to stability, experience, and a proven track record, which can be reassuring for large-scale construction projects.

Comparison with Major Competitors e.g., ASSA ABLOY, Hörmann

ASSA ABLOY / DormaKaba Global Conglomerates: Baggagehub.com Reviews

• Scale & Breadth: These giants offer an unparalleled range of products from various brands e.g., Medeco, Yale, HID Global under ASSA ABLOY. They can provide full building solutions beyond just fire doors, including access control, security systems, and residential hardware.
• Global Reach: They have vast distribution networks and support services worldwide.
• R&D Investment: Their R&D budgets are massive, leading to continuous innovation in security and smart building technologies.
• Price Point: Can range from competitive to premium depending on the brand and product line.
• Customization: While they do offer custom solutions, their primary model often revolves around standard products that can be configured. Highly unique or “out-of-standard” requests might be less central to their operations or involve longer lead times/higher costs compared to a specialist like Fael Security.

Hörmann European Leader in Doors:

• Product Depth: Hörmann is a strong competitor for fire-rated doors, especially in Europe, with a wide variety of steel, timber, and glass fire protection elements for various building types.
• Volume Manufacturing: They are highly efficient in producing large volumes of doors, which can be advantageous for projects requiring many similar units.
• Market Share: They hold a significant market share in many European countries.
• Customization: While they offer many options, truly “out-of-standard” sizes or complex integrations might be less their forte compared to a company that highlights this as a core service.

When to Choose Faelsecurity.com:

• Projects with Unique Dimensions: If your project requires fire doors or glass systems that deviate from standard sizes or shapes, Faelsecurity.com’s specialization in “fuori standard” solutions makes them a strong candidate.
• Emphasis on European Compliance: For projects within the EU or those requiring strict adherence to CE marking and specific European standards, Fael Security’s certifications are a direct match.
• Value for Bespoke Solutions: While perhaps not the cheapest option for standard products, their value proposition lies in their ability to engineer and deliver tailor-made, high-quality safety solutions.
• Support for Specific Italian/European Projects: For clients working directly within Italy or specific European regions, leveraging a local expert can simplify logistics and communication.

When to Consider Competitors:

• Global Projects Requiring Local Support Everywhere: For multinational projects, the extensive global footprint and service networks of companies like ASSA ABLOY or DormaKaba might be more suitable.
• Need for a Broad Range of Building Solutions: If you require a single supplier for various door types, access control, and other building components beyond just fire protection, a larger conglomerate might be a better fit.
• Cost-Driven Standard Projects: For projects with strict budget constraints and standard product requirements, high-volume manufacturers might offer more competitive pricing.
• American/Asian Standards: While Fael Security adheres to European standards, projects primarily driven by UL, NFPA American or specific Asian country standards might find more direct solutions from manufacturers primarily certified to those standards.

In essence, Faelsecurity.com carves out its niche by being the go-to specialist for complex, non-standard fire safety closures, offering deep expertise where off-the-shelf solutions fall short.

How to Cancel Faelsecurity.com Subscription

Based on the information available on Faelsecurity.com, the website does not appear to offer any subscription services for which a cancellation would be necessary.

Fael Security Srl is a business-to-business B2B manufacturer of fire-rated doors and glass systems. Their primary business model involves:

• Direct Sales: Selling products directly to construction companies, architects, and professional installers.
• Project-Based Engagements: Products are typically supplied for specific construction projects rather than through recurring subscriptions or memberships.

Therefore, there is no “Faelsecurity.com subscription” to cancel in the traditional sense, such as a software service, a content membership, or a recurring product delivery. Soultaine.com Reviews

What if you have an ongoing business relationship?

If a business or professional has an ongoing relationship with Fael Security Srl for supply agreements, ongoing projects, or framework contracts, any changes or termination of these agreements would be governed by the specific terms and conditions outlined in their commercial contracts.

To discontinue a business relationship or query an existing order/agreement:

1. Review your Contract: The first step would always be to review any formal agreements, purchase orders, or contracts signed with Fael Security Srl. These documents would specify terms for cancellation, termination, or adjustments to ongoing supply.
2. Direct Communication: Contact Fael Security Srl’s commercial or sales department directly.
   • Email: [email protected]
   • Phone: +39 0831 546563
   • Clearly state your company name, any relevant project or order numbers, and the nature of your inquiry.
3. Formal Notice: Depending on the nature and scale of the business relationship, a formal written notice email or letter might be required to document any cancellation or termination of an agreement.

In summary: If you are looking to “cancel a Faelsecurity.com subscription,” you are likely misunderstanding the nature of their business. Fael Security Srl operates as a manufacturer and supplier in the construction industry, engaging in project-based sales and commercial agreements, not consumer-facing subscriptions.

How to Cancel Faelsecurity.com Free Trial

Based on the information available on Faelsecurity.com, the website and the company, Fael Security Srl, do not offer any free trials.

Fael Security Srl is a business-to-business B2B manufacturer specializing in fire-rated doors and glass systems. Airia.co.uk Reviews

Their business model revolves around the sale of physical, custom-engineered products for construction projects, not digital services, software, or other offerings that typically come with free trials.

• No Software or Digital Service: The company does not provide any software, online platforms, or recurring digital services that would necessitate a trial period.

• Physical Products: Their products are tangible building components doors, glass systems that are manufactured to specific project requirements. These are not products that can be “tried” before purchase in the way a software or subscription service might be.

• B2B Sales Process: The typical sales process for such products involves:

  1. Inquiry and consultation.
  2. Specification and technical drawings.
  3. Quotation.
  4. Order placement.
  5. Manufacturing and delivery.

  There is no stage in this process where a “free trial” would apply. Cometnine.com Reviews

What if you’ve encountered something misleading?

If you believe you have been offered a “free trial” by something associated with “Faelsecurity.com” that seems outside of their stated business manufacturing fire doors, it is highly advisable to:

• Verify the Source: Double-check the exact website URL and the entity that offered the trial. It might be a phishing attempt, a scam, or a misidentification of a different company.
• Do Not Provide Sensitive Information: If you are unsure, do not input any personal financial information.
• Contact Fael Security Directly with caution: If you genuinely believe it is related to Fael Security, contact them through their official contact details listed on their legitimate website +39 0831 546563 or [email protected] to clarify. Be very cautious not to engage with any potentially fraudulent contact methods.

In conclusion: There is no indication of a “free trial” being offered by Faelsecurity.com. The company is a manufacturer of physical building components, and such offerings are not part of their standard business practice.

Faelsecurity.com Data Security & Privacy

Based on the publicly available information on Faelsecurity.com, specifically their website policies, Fael Security Srl appears to adhere to standard data privacy practices relevant to a European company operating in the B2B sector.

The presence of a “Privacy Policy” and “Cookie Policy” link, along with mentions of GDPR compliance, suggests an awareness and implementation of data protection regulations.

Key Aspects of Data Security and Privacy as implied by the website:

• GDPR Compliance: The website explicitly mentions “GDPR” General Data Protection Regulation in its footer. This is a crucial indicator that Fael Security Srl is operating under the strict data protection framework of the European Union. GDPR mandates specific requirements for how personal data is collected, processed, stored, and protected.
  • Data Minimization: Companies are typically required to collect only the data that is necessary for their stated purpose. For a B2B manufacturer, this would primarily involve business contact information.
  • Lawful Basis for Processing: Data processing must have a legal basis e.g., consent, contract necessity, legitimate interest.
  • Data Subject Rights: Individuals have rights, including the right to access, rectify, erase, and restrict processing of their personal data.
• Privacy Policy: The “Privacy Policy” link though not directly accessible without navigating to it would outline:
  • What data is collected: Likely business contact details name, email, phone, company address from inquiries, potential clients, and suppliers.
  • How data is collected: Through direct inquiries email, phone, contact forms, website analytics, and potentially B2B networking.
  • Purpose of data collection: To respond to inquiries, process orders, manage client relationships, and fulfill contractual obligations.
  • How data is stored and protected: Details on security measures though often generalized in public policies.
  • Data sharing practices: Who data might be shared with e.g., third-party service providers for logistics, IT support and under what conditions.
  • Data retention periods: How long data is kept.
• Cookie Policy: The “Cookie Policy” link also in the footer, alongside “Aggiorna Preferenze Cookie” indicates:
  • Use of Cookies: The website uses cookies to enhance user experience, analyze site traffic, and potentially for marketing purposes.
  • Cookie Types: Typically explains functional, analytical, and marketing cookies.
  • Consent Mechanism: Under GDPR, websites must obtain explicit consent for non-essential cookies. The “Aggiorna Preferenze Cookie” Update Cookie Preferences link suggests a consent management platform is in place, allowing users to control their cookie settings.
• Contact Information for Privacy Concerns: A GDPR-compliant privacy policy would typically include contact information for a Data Protection Officer DPO or a designated point of contact for privacy-related inquiries.
• SSL Encryption: While not explicitly mentioned on the homepage, a professional website handling any form of user data or communication even basic contact forms should utilize SSL/TLS encryption indicated by “https://” in the URL and a padlock icon in the browser to secure data in transit. This is a fundamental security measure.

Potential Areas for Clarity without direct access to policies:

• Specific Security Measures: While GDPR mandates robust security, public policies often don’t detail specific technical and organizational measures e.g., encryption at rest, access controls, regular security audits.
• Third-Party Data Processors: Clarity on specific third-party services used e.g., CRM systems, cloud hosting providers and their data protection agreements.

Overall: The presence of GDPR references and dedicated privacy and cookie policies indicates that Fael Security Srl is taking appropriate steps to manage data privacy and security in line with European legal requirements. For businesses engaging with them, this provides a reasonable level of assurance regarding their data handling practices. It’s always advisable for businesses to review the full privacy policy before sharing sensitive information or entering into commercial agreements. Galaxejuice.co.uk Reviews

Faelsecurity.com Support & Customer Service

Based on the information provided on Faelsecurity.com, Fael Security Srl appears to offer direct and traditional channels for customer support and service, consistent with a B2B manufacturer in the construction sector.

The emphasis is on direct communication, likely facilitating detailed discussions about specific project requirements and technical support.

Available Support Channels:

• Phone Support: A direct phone number is prominently displayed on the website: +39 0831 546563.
  • Operating Hours: The site specifies business hours: “Lun – Ven: 08:00 – 17:00” Monday – Friday: 8:00 AM – 5:00 PM, likely in their local time zone CET/CEST. This indicates dedicated availability during standard business hours.
  • Benefit: Phone calls are ideal for immediate inquiries, complex technical questions, and discussing custom project details that require back-and-forth conversation.
• Email Support: A general email address, [email protected], is also clearly provided.
  • Benefit: Email is suitable for submitting detailed inquiries, sending technical drawings or project specifications, and for non-urgent communication where a written record is preferred.
• Physical Address: The company’s physical address is listed: Via Ettore Majorana 4, 72100 Brindisi Italy. While not a direct support channel for most inquiries, it reinforces their physical presence and legitimacy.
• WhatsApp: A “Whatsapp” icon/link is present, suggesting they support communication via this popular messaging app.
  • Benefit: Offers a convenient and quick way for clients to send messages, photos, or simple queries, especially for those who prefer instant messaging. This is a modern addition for B2B communication.
• “Lettera di presentazione” & “Visita il canale Fael Security srl”: These links might refer to a company presentation or a corporate channel e.g., a YouTube channel or a business profile on a platform like LinkedIn where more information or visual content might be available, indirectly supporting customer understanding of their capabilities.

Nature of Support Expected:

Given their specialization in fire-rated closures and custom solutions, the customer service would likely be:

• Technical: Capable of assisting with product specifications, fire ratings, installation guidance, and compliance questions.
• Project-Oriented: Able to discuss project timelines, custom dimensions, and logistics for large-scale orders.
• Personalized: As a B2B entity, direct engagement with dedicated sales or technical representatives for specific accounts or projects is common.

Areas for Potential Enhancement not explicitly visible on the homepage:

• Online Inquiry Forms: While email is provided, a structured online form for specific types of inquiries e.g., “Request a Quote,” “Technical Support Request” could streamline the process and ensure all necessary information is collected upfront.
• FAQ Section Detailed: A comprehensive FAQ section could address common questions about product types, certifications, lead times, and ordering processes, allowing clients to find answers quickly before needing to contact support.
• Client Portal: For existing clients, a secure online portal could offer access to order history, project documentation, technical datasheets, and support tickets.
• Multiple Language Support: While phone and email are direct, if they serve an international market, offering support in English or other major languages would be beneficial.

Overall, Faelsecurity.com provides clear and accessible traditional contact methods for support.

The inclusion of WhatsApp demonstrates a willingness to adopt modern communication tools, which is a positive sign for responsiveness. Capobythesea.com Reviews

For a company dealing with complex B2B products, direct human contact is often preferred and necessary, and Fael Security facilitates this effectively.

Frequently Asked Questions

What is Faelsecurity.com?

Faelsecurity.com is the official website for Fael Security Srl, an Italian company founded over 35 years ago specializing in the production of fire-rated doors and glass systems.

They provide solutions for construction companies and professional installers, focusing on standard and “out-of-standard” custom products.

What products does Fael Security Srl offer?

Fael Security Srl offers a wide range of fire-rated closure products, including hinged doors, sliding doors, and fixed and operable glass systems.

These products are designed for fire and smoke protection in various building applications. Sg.fromindia.com Reviews

Is Fael Security Srl a reputable company?

Yes, based on their website, Fael Security Srl appears to be a reputable company with over 35 years of experience.

They highlight adherence to quality standards, including CE marking for their products and ISO 14001 environmental certification for their operations, along with an Italian “Rating di Legalità.”

Where is Fael Security Srl located?

Fael Security Srl is located at Via Ettore Majorana 4, 72100 Brindisi, Italy.

Does Faelsecurity.com offer international shipping or services?

The website states that Fael Security Srl targets both national and international construction companies and installers, implying that they offer products and services beyond Italy, though specific international shipping details would need to be confirmed directly with them.

Are Fael Security’s products CE marked?

Yes, the website explicitly states that Fael Security expands its product range with CE marking, indicating conformity with European safety, health, and environmental protection standards. Venuetech.au Reviews

How can I contact Fael Security Srl?

You can contact Fael Security Srl via phone at +39 0831 546563 Monday – Friday: 08:00 – 17:00 CET/CEST or via email at [email protected]. They also have a WhatsApp option available.

Does Faelsecurity.com provide pricing information online?

No, direct pricing information for Fael Security Srl’s products is not available on their website.

Pricing is typically provided through direct quotes based on specific project requirements, dimensions, and product specifications.

Can I get custom fire-rated doors from Fael Security?

Yes, Fael Security Srl positions itself as a specialist in “fuori standard” out-of-standard solutions, indicating their capability to produce custom-sized and specially designed fire-rated doors and glass systems.

What is the “Rating di Legalità” mentioned on Faelsecurity.com?

The “Rating di Legalità” is an ethical and transparency recognition for companies in Italy. Takechipandpin.com Reviews

Fael Security’s achievement of this rating indicates their commitment to operating ethically and transparently in their business practices.

Does Fael Security Srl have an environmental certification?

Yes, Fael Security Srl has acquired ISO 14001 certification, which is an internationally recognized standard for environmental management systems.

This demonstrates their commitment to environmental protection.

How long has Fael Security Srl been in business?

Fael Security Srl was founded over 35 years ago, showcasing a long history and extensive experience in the fire-rated closure industry.

Are there any user reviews or testimonials on Faelsecurity.com?

The website mentions “Referenze” References and “Realizzazioni” Projects in its navigation, suggesting that they might feature case studies or testimonials, but these are not prominently displayed on the homepage. You would need to navigate to those sections. Coinrabbit.com Reviews

Does Fael Security Srl offer installation services?

The website targets “serramentisti” window/door installers, suggesting that they primarily supply products to professionals who handle installation.

It’s best to confirm directly with them if they offer or recommend installation services.

What kind of “news” can I find on Faelsecurity.com?

The “Ultime News” section on Faelsecurity.com provides updates on the company’s activities, such as participation in industry conventions e.g., FIRE&SAFETY25, certifications acquired e.g., ISO 14001, and other corporate achievements.

Is Faelsecurity.com secure for personal data?

The website indicates adherence to GDPR General Data Protection Regulation and provides links to a Privacy Policy and Cookie Policy, suggesting they implement measures for data security and user privacy, including cookie consent management.

Does Faelsecurity.com have a careers or jobs section?

Yes, the website navigation includes a “Jobs” section, indicating that they may post employment opportunities there.

What is the significance of “FIRE&SAFETY25” on the news section?

FIRE&SAFETY25 – MEDITERRANEAN CONVENTION is an industry event.

Fael Security’s participation as a “Partner Tecnico” Technical Partner highlights their active involvement in the fire safety sector and commitment to professional updates.

Can I download product catalogs from Faelsecurity.com?

The homepage doesn’t explicitly show downloadable catalogs.

You would likely need to contact them directly or navigate deeper into the product sections to see if technical datasheets or catalogs are available for download.

What are the “Scorrevoli Tagliafuoco” and “Vetrata del futuro” mentioned on the homepage?

“Scorrevoli Tagliafuoco” refers to certified fire-rated sliding doors, and “La Vetrata del futuro” likely refers to innovative, certified fire-rated glass systems that they produce, both featuring CE marking.

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