Cruiseline.eu Reviews

Based on checking the website, Cruiseline.eu presents itself as a prominent online cruise and luxury travel agency, established in 2002. While the platform boasts impressive figures like €280 million in turnover and 250,000 passengers per year, offering 3,000 itineraries and 10,000 departures across 45 companies, it’s important to approach such travel with a balanced perspective.

From an Islamic standpoint, engaging in extensive recreational travel, especially cruises, can sometimes lead to environments that may not align with Islamic principles.

Such voyages often involve mixed-gender environments, entertainment options that could be questionable, and exposure to practices that are not permissible.

Instead of focusing on leisure travel that might compromise one’s faith, it’s highly encouraged to prioritize journeys that offer spiritual or educational benefits, such as seeking knowledge, visiting family, or performing religious duties like Umrah or Hajj.

These alternatives offer far greater and lasting rewards, fostering a stronger connection to one’s faith and community, rather than transient worldly pleasures.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Cruiseline.eu Review & First Look

Cruiseline.eu positions itself as a European leader in online cruise and luxury train travel sales, founded in 2002. The website highlights its extensive reach, claiming presence in over 18 countries and boasting significant market share in France and Italy, notably through acquisitions like Jet Travel webcroisieres.com, volaincrociera.com and azur-croisieres.com.

While the platform emphasizes its vast offerings—including 45 cruise companies, 3,000 itineraries, and 10,000 departures annually—it’s crucial to consider the nature of these services.

Cruising, by its very design, often promotes a culture of excessive leisure, indulgence, and potentially immodest environments, which can be detrimental to one’s spiritual well-being.

• Extensive Market Presence: Cruiseline.eu states it has solidified its position as the number one online cruise seller in France and a key player in Italy. This includes operating multiple commercial brands to cover various market segments.
• Luxury Train Travel: Beyond cruises, Cruiseline.eu, through its TraindeLuxe.com brand, claims to be a European leader in online sales of luxury rail journeys. This segment offers unique itineraries on prestigious trains like the Venice Simplon-Orient-Express and Trans-Siberian, spanning five continents. While appearing luxurious, such travel might still detract from more purposeful and beneficial activities.
• Impressive Statistics: The platform reports significant operational scale:
  • €280 Million in annual turnover.
  • 250,000 passengers served per year.
  • 450 international employees.
  • 45 partner cruise companies.
  • 3,000 distinct itineraries.
  • 10,000 departure dates.

Cruiseline.eu Cons

While Cruiseline.eu presents a strong facade of success and extensive offerings, it’s imperative to consider the downsides, especially from a perspective that prioritizes ethical and beneficial living.

The very nature of leisure travel, particularly cruises, often entails significant ethical and practical concerns that should give any mindful individual pause.

• Environmental Impact: Cruises are notorious for their substantial environmental footprint. Large cruise ships consume vast amounts of fuel, emitting significant greenhouse gases and air pollutants. A typical cruise ship can emit as much particulate matter as 1 million cars a day, according to reports from organizations like Transport & Environment. Furthermore, they generate massive volumes of waste, including sewage, greywater, and hazardous materials, which can pollute marine ecosystems.
  • Air Pollution: Ships burn heavy fuel oil, releasing sulfur oxides SOx, nitrogen oxides NOx, carbon dioxide CO2, and particulate matter PM.
  • Waste Generation: A 3,000-passenger cruise ship can generate 21,000 gallons of sewage, 1 million gallons of greywater, and 130 gallons of hazardous waste daily.
  • Ocean Dumping: Despite regulations, illegal dumping of waste remains a concern, threatening marine life and ocean health.
• Ethical Concerns Regarding Labor Practices: The cruise industry has faced scrutiny over its labor practices. Many crew members are hired from developing countries, often working long hours for low wages, with limited days off and under contracts that offer few protections. This exploitative model contrasts sharply with Islamic principles of fair labor and justice.
  • Long Hours: Crew members often work 10-14 hours daily, seven days a week, for months without a break.
  • Low Wages: Wages can be significantly lower than minimum wage standards in many developed countries, impacting the livelihoods of these workers.
  • Limited Rights: Crew members typically operate under international maritime laws, which can offer fewer protections compared to national labor laws.
• Exposure to Un-Islamic Environments: Cruises are often designed as entertainment hubs, featuring activities and environments that may not align with Islamic values. This can include:
  • Mixed-Gender Socializing: Frequent intermingling in social settings, which can lead to immodesty.
  • Alcohol Consumption: Alcohol is readily available and widely consumed, creating an atmosphere contrary to Islamic teachings on sobriety.
  • Gambling: Many cruise ships feature casinos, encouraging a practice that is explicitly forbidden in Islam due to its speculative and addictive nature.
  • Immodest Dress and Behavior: The general atmosphere on leisure cruises often includes immodest attire and behavior, which can be challenging for those striving to uphold Islamic modesty.
• Economic Implications and Debt: Investing in luxury cruises can be financially burdensome. Many individuals might incur debt through loans or credit cards to afford such trips, leading to riba interest and financial strain, which is strongly discouraged in Islam. It diverts resources from more pressing needs or beneficial investments.
  • High Costs: Luxury cruises can be extremely expensive, ranging from thousands to tens of thousands of dollars per person.
  • Credit Card Dependence: The prevalence of using credit cards for booking and on-board expenses can lead to accumulating interest-based debt.
  • Opportunity Cost: Funds spent on such leisure could instead be used for charitable giving Sadaqah, investments in halal businesses, or supporting educational and community initiatives.

Cruiseline.eu Alternatives

Rather than indulging in leisure travel that may have detrimental impacts on the environment, ethical values, or personal finances, there are numerous beneficial alternatives that align with Islamic principles and offer true enrichment.

These alternatives prioritize spiritual growth, community service, knowledge acquisition, and sustainable practices.

• Spiritual Journeys Umrah/Hajj:
  • Purpose: The most rewarding journeys a Muslim can undertake are pilgrimages to Mecca and Medina. Umrah can be performed at any time of the year, while Hajj is an annual pilgrimage during a specific period. These journeys purify the soul, strengthen faith, and offer immense spiritual rewards.
  • Benefits: Fulfills a fundamental pillar of Islam Hajj, promotes humility, strengthens the bond with the global Muslim community Ummah, and offers a chance for sincere repentance and spiritual renewal.
  • Focus: The focus is entirely on worship, reflection, and connection with Allah, free from the distractions and temptations of conventional tourism.
• Educational Travel:
  • Purpose: Travel for the purpose of seeking knowledge is highly encouraged in Islam. This could involve visiting historical Islamic sites, attending religious seminars, or studying with scholars.
  • Examples:
    • Visiting renowned Islamic universities or libraries.
    • Exploring historical cities like Jerusalem Al-Quds, Damascus, Cairo, or Baghdad, which hold significant Islamic heritage.
    • Attending conferences or workshops focused on Islamic sciences, history, or contemporary issues.
  • Benefits: Expands one’s understanding of Islam, fosters intellectual growth, connects individuals with their rich heritage, and contributes to personal development.
• Volunteering and Humanitarian Missions:
  • Purpose: Engaging in travel that serves humanity and aids those in need is a noble pursuit in Islam. This involves participating in humanitarian relief efforts, building infrastructure in underserved communities, or providing aid to refugees.
    • Working with Islamic relief organizations in disaster-stricken areas.
    • Participating in programs to build mosques, schools, or water wells in remote villages.
    • Offering medical or educational services in underprivileged regions.
  • Benefits: Earns immense rewards ajr from Allah, cultivates empathy, fosters a sense of global responsibility, and provides tangible benefits to communities in need.
• Family Visits and Maintaining Kinship Ties Silat al-Rahim:
  • Purpose: Islam places great emphasis on maintaining strong family bonds. Traveling to visit relatives, especially elders, is a highly virtuous act that brings blessings.
  • Benefits: Strengthens family unity, fosters love and respect, and is a source of immense blessings and rewards in this life and the hereafter. It builds a supportive social fabric essential for a healthy community.
• Eco-Friendly and Sustainable Tourism Halal Tourism:
  • Purpose: If leisure travel is considered, it should adhere to principles of sustainability and ethical conduct. Halal tourism focuses on destinations and activities that respect Islamic values, minimize environmental impact, and support local economies responsibly.
  • Characteristics:
    • Modesty and Privacy: Accommodations and activities that ensure privacy and modesty for families.
    • Halal Food Options: Availability of halal food and beverages.
    • Prayer Facilities: Access to prayer rooms or mosques.
    • No Forbidden Activities: Absence of alcohol, gambling, or immodest entertainment.
    • Environmental Responsibility: Choosing operators and destinations committed to eco-friendly practices, minimizing waste, and supporting conservation efforts.
  • Benefits: Allows for exploration without compromising faith, promotes responsible travel, and contributes positively to local communities.
• Local Exploration and Nature Appreciation:
  • Purpose: Rediscover the beauty and diversity of one’s local environment. Exploring national parks, nature reserves, or cultural heritage sites within one’s own country or region can be both enriching and cost-effective.
  • Benefits: Reduces carbon footprint, supports local economies, offers opportunities for reflection on Allah’s creation, and can be easily tailored to adhere to Islamic guidelines.

By focusing on these alternatives, individuals can ensure their travel contributes positively to their spiritual, intellectual, and social well-being, aligning with the holistic teachings of Islam.

How to Cancel Cruiseline.eu Subscription

Since Cruiseline.eu operates as a booking platform for cruises and luxury train travel, it primarily facilitates one-time bookings rather than recurring subscriptions. Therefore, the concept of “canceling a subscription” as one might with a streaming service or a software platform doesn’t directly apply here. Instead, what customers would need to manage is the cancellation or modification of a booked trip.

Canceling a cruise or luxury train journey booked through Cruiseline.eu would typically involve the following steps and considerations:

1. Review the Booking Confirmation: The first and most crucial step is to locate your booking confirmation details. This document, usually sent via email, contains vital information specific to your reservation, including:

   • Booking reference number.
   • Cruise line or train operator.
   • Specific terms and conditions related to cancellation.
   • Deadlines for cancellations to minimize penalties.
   • Contact information for customer support.

2. Understand Cancellation Policies: Each cruise line or luxury train operator, and potentially Cruiseline.eu itself, will have its own distinct cancellation policy. These policies often vary based on:

   • Time of Cancellation: Canceling closer to the departure date typically results in higher penalties, often leading to forfeiture of a significant portion or even the entire fare.
   • Fare Type: Some promotional fares or heavily discounted bookings might be non-refundable or have stricter cancellation terms.
   • Reason for Cancellation: While rare, some policies might offer more leniency for specific, documented emergencies, especially if travel insurance is involved.

3. Contact Cruiseline.eu Customer Service: As the booking agent, Cruiseline.eu is the primary point of contact for initiating a cancellation or modification.

   • Phone Call: The website lists a phone number: 04 22 13 16 07, available Monday-Friday: 8 AM-9 PM, Saturday: 9 AM-8 PM, and Sunday: 10 AM-8 PM all times likely CET/CEST given the Monaco address. Calling is often the quickest way to discuss complex issues.
   • Email/Contact Form: While the website has a “Nous contacter” section with a form, direct email might also be an option. Ensure you provide your booking reference and clear details of your request.
   • Be Prepared: When contacting them, have your booking details readily available, and be clear about your intention to cancel or modify.

4. Inquire About Refunds and Penalties:

   • Refund Eligibility: Ask directly about how much of your payment, if any, is refundable.
   • Cancellation Fees: Be prepared for cancellation fees, which are standard in the travel industry. These can range from a small administrative fee to a percentage of the total fare, or even the full fare if canceled very close to departure.
   • Future Cruise Credits FCCs: In some cases, especially if canceling due to unforeseen circumstances or if the cruise line offers it, you might be offered a future cruise credit instead of a monetary refund. While this might seem convenient, it still ties your funds to a service that may not align with ethical travel choices.

5. Consider Travel Insurance: If you purchased travel insurance, review its terms carefully. Travel insurance can often cover non-refundable costs if you cancel for a covered reason e.g., illness, family emergency. Contact your insurance provider directly to understand their claims process.

6. Confirm Cancellation in Writing: Always request written confirmation of your cancellation from both Cruiseline.eu and, if possible, the cruise or train operator. This document will serve as proof of cancellation and will include details about any refunds processed or penalties incurred.

Given the nature of the services offered by Cruiseline.eu, the focus is on managing individual travel bookings rather than recurring subscriptions.

The process is typical of the travel industry, emphasizing adherence to specific booking terms and cancellation policies.

Cruiseline.eu Pricing

Based on the Cruiseline.eu website, specific pricing for individual cruises or luxury train journeys is not openly displayed in a fixed structure like a typical service subscription. Instead, pricing is dynamic and depends entirely on the specific travel package selected. This is standard for the travel industry, where costs fluctuate based on numerous variables.

Here’s what determines the pricing you’d encounter when using Cruiseline.eu:

• Cruise Line/Train Operator: Prices vary significantly between different companies. A luxury cruise line like Silversea or Seabourn will have a vastly different pricing structure than a mainstream line like MSC or Costa both of which Cruiseline.eu seems to partner with. Similarly, a journey on the Orient Express will be priced differently than other luxury trains.
• Itinerary and Duration:
  • Length of Trip: A 7-day Caribbean cruise will be priced differently than a 14-day Mediterranean cruise or a 3-day luxury train journey. Longer trips generally cost more.
  • Destination: The region and specific ports of call can influence pricing due to varying operational costs and demand.
• Cabin/Suite Category:
  • Interior Cabins: Generally the least expensive.
  • Ocean View Cabins: Slightly more expensive with a window.
  • Balcony Cabins: Popular, offering a private outdoor space.
  • Suites: The most luxurious and expensive options, often coming with additional perks and services.
• Departure Date and Seasonality:
  • Peak Season: Travel during holidays e.g., Christmas, New Year, school breaks, or popular summer months will be significantly more expensive due to higher demand.
  • Off-Peak Season: Traveling during shoulder seasons spring/fall or off-peak months often results in lower prices.
• Number of Passengers: Pricing is typically per person, double occupancy. Single occupancy often incurs a “single supplement” fee, which can be 150-200% of the per-person rate.
• Inclusions and Exclusions:
  • All-Inclusive vs. Base Fare: Some luxury cruises are genuinely all-inclusive covering drinks, specialty dining, excursions, gratuities, while others offer a base fare with many add-ons.
  • Flights and Transfers: Whether airfare and ground transfers to/from the port are included or need to be purchased separately.
  • Excursions: Shore excursions at ports of call are often an additional cost unless specified.
  • Gratuities: Service charges gratuities for crew members are typically additional.
• Promotions and Discounts: Cruiseline.eu, like other booking platforms, will offer various promotions, flash sales, or early-bird discounts. These can significantly impact the final price.
• Ancillary Services: Any additional services booked through Cruiseline.eu, such as travel insurance which is usually recommended for large travel investments, pre- or post-cruise hotel stays, or specific dining packages, will add to the total cost.

How to get a price from Cruiseline.eu:

To get an actual price, users would need to:

1. Navigate their website: Browse through the cruise or luxury train sections.
2. Select an itinerary: Choose a specific cruise line, destination, departure date, and duration.
3. Choose a cabin category: Select the desired accommodation type.
4. Provide passenger details: Enter the number of adults and children.

At this point, the website’s booking engine would typically display the total cost for the selected package.

This process mirrors that of most online travel agencies that deal with complex, customizable travel products.

Cruiseline.eu vs. Competitors

Its main competitors include other large online travel agencies, direct booking channels from cruise lines and luxury train operators, and niche travel specialists.

While Cruiseline.eu emphasizes its European leadership and acquisition strategy, a comparison reveals varying strengths and focuses.

Major Competitors:

1. Direct Cruise Line/Train Operator Websites:

   • Examples: Royal Caribbean, MSC Cruises, Costa Cruises, Belmond, Golden Eagle Luxury Trains.
   • Pros: Often offer exclusive deals, direct access to the latest inventory, and highly detailed information about their specific ships/trains and services. Best for customers who already know which line they want to book with.
   • Cons: Limited to one brand, so comparison shopping across different lines is not possible.
   • Cruiseline.eu’s Edge: Cruiseline.eu offers a comparative platform, allowing users to browse and compare itineraries from 45 different cruise companies and multiple luxury train operators in one place.

2. Global Online Travel Agencies OTAs with Cruise Portals:

   • Examples: Expedia Cruises, Priceline Cruises, Travelocity, Kayak.
   • Pros: Massive reach, often offer bundled deals flights + cruise, strong brand recognition, and extensive customer support infrastructure. They leverage their overall travel dominance.
   • Cons: Their cruise sections might not be as specialized or detailed as dedicated cruise agencies. Customer service might be generalized rather than cruise-specific.
   • Cruiseline.eu’s Edge: Cruiseline.eu focuses exclusively on cruises and luxury trains, claiming specialized “450 conseillers-spécialistes internationaux” 450 international specialist advisors. This specialization could mean deeper product knowledge and more tailored advice.

3. Dedicated Online Cruise Agencies European & International:

   • Examples European: Dreamlines Germany/Europe, Iglu Cruise UK, Planet Cruise UK.
   • Examples Global/US-based: CruiseDirect, Online Vacations, Cruise.com.
   • Pros: Highly specialized in cruises, often have strong relationships with cruise lines, allowing them to offer competitive pricing and exclusive perks e.g., onboard credit, free gratuities. Their websites are typically designed for cruise searching.
   • Cons: Can be very competitive on price, requiring customers to shop around.
   • Cruiseline.eu’s Edge: Cruiseline.eu’s reported market leadership in France and Italy, coupled with its consistent “Meilleur vendeur Online en Europe” awards, suggests a strong competitive position in specific European markets. Its acquisition strategy Jet Travel, Azur Croisières demonstrates an aggressive approach to consolidating its market share.

4. Traditional Travel Agencies Brick-and-Mortar & Online with Human Agents:

   • Pros: Offer personalized service, in-depth knowledge, and hand-holding throughout the booking process. Ideal for complex itineraries or first-time cruisers who prefer human interaction.
   • Cons: May have higher overheads, potentially leading to slightly higher prices though often offset by expertise and added value. Less convenient for quick online comparisons.
   • Cruiseline.eu’s Edge: While primarily online, Cruiseline.eu highlights its “conseillers-spécialistes” and customer support availability from 8 AM to 9 PM, suggesting a hybrid model that blends online convenience with human expertise, a feature often sought after by cruise bookers.

Cruiseline.eu’s Differentiators as per their website:

• Specialization: Focus on Cruises and Luxury Train Travel.
• European Leadership: Claiming to be N°1 in France and a significant player in Italy, backed by market consolidation.
• Expert Advisors: Emphasis on “450 specialists” directly trained by cruise companies, who supposedly undertake annual cruises and hotel visits for quality assurance. This implies a deeper level of expertise than a general OTA.
• Awards: Consistent recognition as “Meilleur vendeur Online en Europe” for multiple years, which lends credibility in the market.
• Volume: High turnover €280M and passenger numbers 250,000/year indicate significant market share and purchasing power, potentially allowing for competitive pricing.

In summary, Cruiseline.eu positions itself effectively by specializing in a specific segment of the travel market, leveraging its European market dominance, and emphasizing its expert human touch.

While it faces strong competition from direct operators and global OTAs, its niche focus and asserted expertise appear to be its key competitive advantages.

Cruiseline.eu Safety & Security

When considering any online platform for booking travel, especially for significant investments like cruises or luxury train journeys, safety and security are paramount.

Based on common industry practices and the information available on the Cruiseline.eu website, we can infer several aspects related to their safety and security measures:

1. Financial Security & Regulatory Compliance:

   • ATOL/ABTA or equivalent in Europe: For European-based travel agencies, it’s crucial to be affiliated with organizations that protect consumer money in case of insolvency. While the Cruiseline.eu site doesn’t explicitly mention ATOL UK-specific or ABTA, as a “Leader européen de la vente en ligne,” it is highly probable they adhere to similar consumer protection schemes within their operational countries e.g., French and Italian equivalents for financial guarantees. This is a legal requirement for many travel agencies to ensure that customers’ money is protected if the agency or the principal supplier like a cruise line goes out of business.
   • Established History: Founded in 2002, Cruiseline.eu has a long operational history over two decades. This longevity generally suggests a stable business model and adherence to industry standards, reducing the risk of being a fly-by-night operation.
   • High Turnover: The reported €280 million in annual turnover indicates a substantial, financially active company, which adds a layer of perceived stability and trustworthiness.

2. Payment Security SSL/TLS Encryption:

   • When making online payments, it’s standard for reputable websites to use SSL Secure Sockets Layer or TLS Transport Layer Security encryption. This technology encrypts the data transmitted between your browser and their server, protecting sensitive information like credit card details, personal data, and login credentials from interception by malicious actors.
   • While not explicitly stated on their public homepage, during the booking and payment process, a padlock icon in the browser’s address bar and “https://” in the URL are indicators of a secure connection. Users should always verify this before entering payment information.

3. Data Privacy GDPR Compliance:

   • As a European company, Cruiseline.eu is legally required to comply with the General Data Protection Regulation GDPR. This regulation mandates strict rules on how personal data is collected, processed, stored, and protected.
   • They would need a comprehensive privacy policy outlining:
     • What data they collect.
     • How they use it.
     • How long they retain it.
     • How users can access, correct, or delete their data.
     • Measures taken to protect data from unauthorized access.
   • Users should look for a link to their privacy policy, usually in the footer of the website, to understand their data handling practices.

4. Customer Support & Accountability:

   • Contact Information: The website provides clear contact information, including a physical address in Monaco and dedicated phone lines with extensive operating hours. This accessibility is a positive sign, indicating they are reachable for support and accountability.
   • Expert Advisors: The emphasis on “450 conseillers-spécialistes” suggests a commitment to professional customer service, which is crucial for resolving booking issues or queries securely.
   • Reviews & Reputation: While not directly on their site, external reviews on platforms like Trustpilot or Google Reviews can offer insights into customer experiences regarding security, service, and dispute resolution. A pattern of positive reviews typically indicates a more reliable service.

5. Partnerships with Reputable Companies:

   • Cruiseline.eu partners with “45 Compagnies,” including major cruise lines and luxury train operators like Belmond. Collaborating with established and reputable travel providers inherently adds to the perceived safety and reliability of the booking platform itself.

In conclusion, based on its established history, market presence, and likely adherence to European consumer protection and data privacy regulations, Cruiseline.eu appears to employ standard safety and security measures for an online travel agency.

However, as with any online transaction, users should always practice due diligence: look for the padlock icon, review privacy policies, and use secure payment methods.

Cruiseline.eu Customer Support

Based on the information provided on the Cruiseline.eu website, their customer support system appears robust and geared towards providing personalized assistance, especially given the complex nature of travel bookings.

Here’s an overview of Cruiseline.eu’s customer support:

1. Dedicated Contact Channels:

   • Telephone: The website explicitly provides a phone number: 04 22 13 16 07. This is a direct line for immediate assistance, which is often preferred for complex travel queries or urgent issues.

   • Operating Hours: Their phone lines have extensive operating hours:

     • Monday – Friday: 8 AM to 9 PM
     • Saturday: 9 AM to 8 PM
     • Sunday: 10 AM to 8 PM

     These long hours, including weekends, demonstrate a commitment to accessibility for a wide range of customers, accommodating different time zones and schedules.

   • Online Contact Form: There’s a “Nous contacter” Contact Us section with a form where users can submit inquiries directly from the website. This is suitable for non-urgent questions or detailed requests.

   • Physical Address: The presence of a physical address 16 Rue du Gabian, 98000 Monaco provides a tangible point of contact and adds to the legitimacy of the operation.

2. Specialist Advisors:

   • Cruiseline.eu emphasizes its team of “450 conseillers-spécialistes internationaux” 450 international specialist advisors.
   • They state these advisors are “Directement formés par les compagnies de croisières/voyages” directly trained by cruise/travel companies. This suggests a high level of product knowledge about specific ships, itineraries, and travel experiences.
   • The website also mentions that each advisor “effectue ainsi tous les ans de nombreuses croisières et visites d’hôtels pour s’assurer de la qualité des services et des prestations vendus” undertakes numerous cruises and hotel visits annually to ensure the quality of services and amenities sold. This commitment to first-hand experience is a strong indicator of a customer-centric approach, as advisors can offer truly informed advice.

3. Personalized Consultation:

   • The goal of these specialist advisors is to “conseiller de manière personnalisée les demandes de la clientèle” personally advise customer requests. This implies that customers can expect tailored recommendations and assistance, rather than generic responses. This is particularly valuable for planning complex trips like luxury cruises or train journeys.
   • They claim their advisors “sauront organiser vos vacances de manière minutieuse et au meilleur prix” will meticulously organize your holidays at the best price, suggesting a comprehensive service from planning to booking.

4. Multilingual Support Implied:

   • The mention of “international specialists” suggests that support is available in multiple languages, catering to their European clientele across various countries.

5. Proactive Problem Solving:

   • While not explicitly detailed, in the travel industry, good customer support also involves assisting with unforeseen issues like itinerary changes, cancellations, or emergencies during travel. Given their stated expertise and size, it’s reasonable to expect they have protocols for such situations.

In summary, Cruiseline.eu appears to prioritize comprehensive and accessible customer support, leveraging a large team of highly trained specialists.

The extensive operating hours and emphasis on personalized advice are key features designed to instill confidence and provide a smooth booking experience for their clients.

This level of dedicated support is a significant factor for consumers booking high-value travel products.

Cruiseline.eu Data & Statistics

Based on the homepage text provided, Cruiseline.eu publicly shares several impressive data points and statistics that highlight its scale, market position, and operational success.

These figures are crucial for understanding the company’s footprint in the European online travel sector.

Here are the key data and statistics extracted:

1. Founding Year:

   • Created in 2002: Indicates over two decades of operation in the travel industry, suggesting experience and stability.

2. Financial Performance:

   • €280 Million d’euros de chiffre d’affaire annual turnover: This figure signifies a substantial revenue stream, positioning Cruiseline.eu as a major player in the European online travel market. A high turnover often correlates with strong sales volume and market demand.

3. Customer Volume:

   • 250 000 passagers/an passengers per year: This shows a significant customer base, indicating trust and effective marketing. Serving a quarter of a million passengers annually is a testament to their operational capacity.

4. Workforce:

   • 450 employés internationaux international employees: A large employee base, especially with an international focus, suggests a robust infrastructure for customer support, sales, and operations across different regions. The emphasis on “specialists” further highlights their service model.

5. Product Offering – Cruises:

   • 45 Compagnies Cruise Companies: Cruiseline.eu partners with a diverse range of cruise lines, offering customers a wide selection. This extensive partnership network is a key competitive advantage.
   • 3000 Itinéraires Itineraries: This vast number indicates an unparalleled variety of routes and destinations available through their platform, catering to diverse customer preferences.
   • 10000 Départs Departures: The sheer volume of departure dates provides flexibility for travelers, allowing them to find a cruise that fits their schedule.

6. Market Leadership Claims:

   • N°1 Online Leader français de la vente en ligne de croisières Number 1 Online French leader in online cruise sales: A strong claim of market dominance in France, reinforced by strategic acquisitions.
   • N°1 Online Amérique du Sud Number 1 Online South America: This is an interesting claim, suggesting a significant presence or specialized offering for South American cruise markets, possibly targeting European travelers interested in these routes.
   • N°2 Online acteur italien incontournable de la vente en ligne de croisières Number 2 Online essential Italian player in online cruise sales: Indicates a strong competitive position in the Italian market, further solidified by acquisitions.
   • Présent dans plus de 18 pays Present in more than 18 countries: Highlights their international reach and operational footprint across Europe and beyond.

7. Acquisitions:

   • Rachat en 2019 de Jet Travel webcroisieres.com et azur-croisieres.com: These acquisitions in 2019 and 2020 demonstrate a strategy of market consolidation and expansion, absorbing competitors to strengthen their leading position.
   • Rachat en 2019 de Jet Travel volaincrociera.com: A specific acquisition to boost their presence in the Italian market.

8. Product Offering – Luxury Train Travel TraindeLuxe.com:

   • Leader européen de ventes en ligne de croisières ferroviaires European leader in online sales of luxury rail cruises: Signifies a dominant position in this niche luxury segment.
   • 20 pays countries: Reach of luxury train itineraries.
   • 19 destinations destinations: Specific points served by these luxury trains.
   • 100 départs/an departures per year: Indicates a significant number of luxury train departures, albeit fewer than cruises, reflecting the niche nature of this segment.

9. Awards and Recognition:

   • Meilleur vendeur Online en Europe 2023 and multiple years prior: Repeatedly winning “Best Online Seller in Europe” for over 10 years 2015-2023 is a strong indicator of consistent performance and industry recognition.
   • Meilleur vendeur Online français 2023 and multiple years prior: Similar consistent recognition in their home market.
   • Meilleur vendeur web 2023 and multiple years prior: General “Best Web Seller” award.
   • Meilleure agence Online Croisi d’Or 2023 and multiple years prior: “Golden Cruise” award for Best Online Agency, further solidifying their industry standing.

These statistics collectively paint a picture of Cruiseline.eu as a highly successful, experienced, and dominant player in the European online cruise and luxury travel booking space.

Frequently Asked Questions

What is Cruiseline.eu?

Based on looking at the website, Cruiseline.eu is an online travel agency specializing in the sale of cruises and luxury train journeys.

Founded in 2002, it positions itself as a European leader in online travel, particularly in the French and Italian markets.

Is Cruiseline.eu a direct cruise line?

No, Cruiseline.eu is not a direct cruise line.

It acts as an intermediary, an online travel agency OTA, that sells packages from various cruise lines and luxury train operators, partnering with over 45 different companies.

How long has Cruiseline.eu been in business?

Cruiseline.eu was founded in 2002, meaning it has been operating for over two decades in the online travel industry. Modelscouters.com Reviews

What kind of travel does Cruiseline.eu offer?

Cruiseline.eu primarily offers cruise vacations and luxury train journeys.

Their luxury train brand, TraindeLuxe.com, is highlighted as a European leader in that niche.

Does Cruiseline.eu offer all-inclusive cruises?

While Cruiseline.eu offers cruises from various companies, whether a specific cruise is “all-inclusive” depends on the individual cruise line and package chosen.

Users would need to check the details of each itinerary.

How many cruise itineraries does Cruiseline.eu offer?

Based on their website, Cruiseline.eu offers an extensive selection of 3,000 different cruise itineraries. Leisuresuppliers.co.uk Reviews

How many departures does Cruiseline.eu facilitate annually?

Cruiseline.eu states it facilitates 10,000 cruise departures annually, offering a wide range of scheduling options for travelers.

What is Cruiseline.eu’s annual turnover?

Cruiseline.eu reports an impressive annual turnover of €280 million.

How many passengers does Cruiseline.eu serve per year?

Cruiseline.eu serves approximately 250,000 passengers annually.

Does Cruiseline.eu have physical offices?

The website lists a physical address in Monaco 16 Rue du Gabian, 98000 MONACO, indicating a physical operational base, though it primarily operates online.

How can I contact Cruiseline.eu customer support?

You can contact Cruiseline.eu customer support by phone at 04 22 13 16 07, available Monday-Friday: 8h/21h, Saturday: 9h/20h, and Sunday: 10h/20h. Cycles4udirect.co.uk Reviews

They also provide an online contact form on their website.

Does Cruiseline.eu have specialist advisors?

Yes, Cruiseline.eu emphasizes having “450 conseillers-spécialistes internationaux” who are directly trained by cruise and travel companies and undertake annual trips to ensure service quality.

How does Cruiseline.eu ensure the quality of its offerings?

Cruiseline.eu states that its specialist advisors regularly undertake numerous cruises and hotel visits each year to personally assess and ensure the quality of the services and amenities they sell.

Has Cruiseline.eu acquired other travel companies?

Yes, Cruiseline.eu strengthened its market position by acquiring Jet Travel and its brands webcroisieres.com and volaincrociera.com and azur-croisieres.com in 2019 and 2020.

What awards has Cruiseline.eu received?

Cruiseline.eu has received multiple awards, including “Meilleur vendeur Online en Europe” Best Online Seller in Europe for over 10 consecutive years 2015-2023, “Meilleur vendeur Online français,” “Meilleur vendeur web,” and “Meilleure agence Online Croisi d’Or.” Zoominfocontacts.com Reviews

Does Cruiseline.eu operate outside of France?

Yes, Cruiseline.eu is stated to be present in over 18 countries, and it explicitly mentions being a key player in the Italian market in addition to being the leader in France.

Can I book luxury train travel through Cruiseline.eu?

Yes, through its TraindeLuxe.com brand, Cruiseline.eu offers luxury train travel with itineraries across 20 countries and 19 destinations, including prestigious trains like the Venise Simplon-Orient-Express.

How many luxury train departures does TraindeLuxe.com offer annually?

TraindeLuxe.com offers 100 luxury train departures per year.

What are the working hours for Cruiseline.eu customer service?

Cruiseline.eu customer service operates Monday to Friday from 8 AM to 9 PM, Saturday from 9 AM to 8 PM, and Sunday from 10 AM to 8 PM.

Is Cruiseline.eu suitable for planning complex travel arrangements?

Based on their emphasis on “450 international specialist advisors” who provide “personalized advice” and organize “holidays meticulously,” Cruiseline.eu positions itself as well-suited for planning complex travel arrangements. Conceptr.nl Reviews

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