Based on looking at the website, Stattonsplumbingcompany.com.au appears to be the online presence for a plumbing service provider based in Cairns, Australia.

The site presents itself as a family-owned business with a legacy of three generations in plumbing, emphasizing traditional values like punctuality, quality materials, and thorough workmanship.

While the website itself doesn’t host customer reviews in a dedicated section, it communicates a clear commitment to customer satisfaction by highlighting an “olden day style of plumbing service” aimed at delivering the quality “your Grandma expects and you deserve.” This suggests a focus on reliable and meticulous service, positioning them as a trustworthy local option for plumbing and related services.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Stattonsplumbingcompany.com.au: A First Look at Their Online Presence

When you land on Stattonsplumbingcompany.com.au, the immediate impression is one of simplicity and clarity. The website serves as a digital brochure, clearly stating who they are, what they do, and how to contact them. It’s not flashy, nor does it try to upsell you on complex packages. Instead, it gets straight to the point, which for a service-based business, can be a major plus. They’re positioning themselves on reliability and traditional values, which resonates well with people seeking trustworthy tradespeople.

Understanding Their Service Philosophy

“Olden Day Style of Plumbing Service”: This phrase is key to their brand identity. It implies a return to fundamental principles:
- Punctuality: “Simply by being on time.” In a world where time is precious, this is a significant promise.
- Quality Materials: “using quality materials.” This suggests a focus on longevity and avoiding shortcuts, which can save customers money in the long run.
- Thorough Workmanship: “spending the time needed to do the job just once.” This directly addresses the common frustration of recurring plumbing issues due to hasty repairs.
Family-Owned Business: Highlighting “3 generations of plumbing heritage” builds a sense of legacy and expertise. This isn’t a fly-by-night operation. it’s a business built on accumulated knowledge and experience.
Customer-Centric Language: Phrases like “you deserve” and “your Grandma expects” are designed to evoke trust and a sense of care, implying they treat customers with the respect and diligence one would afford family.

Stattonsplumbingcompany.com.au Features

The website, though modest, effectively highlights the core services and contact information that a potential customer would need.

It acts as a digital storefront, providing essential details without overwhelming the visitor.

Core Services Offered

The website clearly lists their primary service areas, making it easy for visitors to determine if Stattons Plumbing Company can meet their needs.

Plumbing & Drainage: This is the bedrock of their services, covering general plumbing repairs, installations, and crucial drainage solutions.
Excavator Trenching: This indicates they handle more extensive groundwork, likely for new pipe installations, repairs, or drainage systems requiring excavation.
Pipe Bursting: A specialized technique for replacing old pipes without extensive trenching, suggesting they employ modern, less disruptive methods where applicable. This demonstrates a balance of “olden day” values with contemporary solutions.
Building & Renovations: This implies their involvement in larger construction projects, where plumbing integration is essential during the building or renovation phase.

Contact Information and Accessibility

The website provides multiple clear channels for contact, ensuring customers can reach them conveniently. Cortexhair.co.in Reviews

Physical and Postal Addresses:
- Post: PO Box 1072 Earlville
- Physical: Shed 3, 15 Bollard Street, Portsmith
These details are crucial for local businesses, providing a sense of legitimacy and a physical presence.
Phone and Fax:
- Phone: 07 4036 3841
- Fax: 07 4035 5479
Providing both phone and fax caters to different communication preferences, including traditional methods that some clients might still prefer.
Email: [email protected] Refurbishedstore.it Reviews

An easily identifiable email address for inquiries, quotes, and general correspondence.

Stattonsplumbingcompany.com.au Pros & Cons

Like any online presence, Stattonsplumbingcompany.com.au has its strengths and areas where it could potentially be enhanced.

For a service-based business, the “pros” often revolve around clarity and ease of access to information.

Pros: What Works Well

Clear Service Offerings: The services are explicitly listed, so visitors immediately know what the company does. No guesswork required.
Transparent Contact Details: All essential contact information—phone, email, physical address—is prominently displayed, making it simple for potential customers to get in touch. This builds trust.
Emphasis on Traditional Values: The focus on being “on time, using quality materials and spending the time needed to do the job just once” speaks to a commitment to quality and reliability, which is highly valued in service industries. This resonates with the idea of good old-fashioned service.
Family Business Narrative: Highlighting “3 generations of plumbing heritage” instills confidence and suggests a depth of experience and commitment often found in long-standing family operations.
Local Focus: The Cairns location and local contact numbers clearly position them as a community-oriented service provider.

Cons: Areas for Potential Improvement

*   Solution: Integrating a simple testimonials page or linking to external review platforms e.g., Google My Business reviews could significantly boost credibility.

Limited Content Depth: Beyond the core services and contact info, there isn’t much in terms of blog posts, case studies, or detailed explanations of their methodologies. While their “olden day style” is a good start, more content could elaborate on what that means in practical terms.
- Solution: Adding a small blog with articles on common plumbing issues, preventative maintenance, or insights into their specialized services like pipe bursting could attract more organic search traffic and establish them as thought leaders.
Absence of an Online Booking System or Quote Request Form: For modern convenience, many customers appreciate the ability to request a service or a quote directly through a web form, especially outside of business hours.
- Solution: Implementing a simple contact form or a request-a-quote feature could streamline the initial customer interaction.
No “About Us” Page: While they mention being a family business, a dedicated “About Us” page could further elaborate on their history, values, and the people behind the company. This humanizes the business and builds stronger connections.
- Solution: A well-crafted “About Us” page can tell their story, showcasing their commitment and expertise.
Basic Design and Functionality: The website is functional but lacks some modern design elements or advanced features that might enhance user experience, such as a responsive design that adapts seamlessly to different screen sizes.
- Solution: A refresh of the design with a focus on mobile responsiveness and modern aesthetics could improve overall user engagement.

Stattonsplumbingcompany.com.au Alternatives

While Stattons Plumbing Company aims to provide reliable service, it’s always wise for consumers to be aware of the broader market.

When seeking plumbing services, especially in the Cairns area, you’ll find a range of providers. Tourpartnergroup.com Reviews

Local Plumbing Services in Cairns

The plumbing industry is highly localized, and many small to medium-sized businesses compete for customers based on reputation, service quality, and pricing.

Other Family-Owned Businesses: Many regions have multi-generational plumbing companies that also pride themselves on traditional values and community ties. These often share similar service philosophies.
Larger Plumbing Franchises/Companies: In contrast, some areas are served by larger, more corporatized plumbing companies. These might offer:
- 24/7 Emergency Services: Often a key selling point for larger operations.
- Broader Service Areas: Covering multiple regions or even states.
- Online Booking & Advanced Systems: More sophisticated CRM and scheduling tools.
- Guarantees & Warranties: Structured guarantees on workmanship and parts.
Specialized Plumbing Firms: Some companies might focus solely on commercial plumbing, industrial projects, or highly specialized services like leak detection or hot water system installations.

What to Look for in a Plumbing Service

When evaluating any plumbing company, including Stattons Plumbing Company or its alternatives, consider these critical factors:

Reputation and Reviews: Check Google My Business, Yellow Pages, and local community forums for reviews and testimonials. Look for consistent feedback on punctuality, professionalism, and problem-solving.
Licensing and Insurance: Ensure the company and its plumbers are fully licensed and insured. This protects you in case of accidents or subpar work.
Service Scope: Does the company offer the specific service you need e.g., emergency repair, renovation plumbing, drainage?
Pricing Transparency: Do they provide clear quotes, or are there hidden fees? Some offer upfront pricing, while others charge hourly.
Emergency Availability: For urgent issues, does the company offer after-hours or emergency services?
Warranty/Guarantee: Do they stand behind their work with a warranty on parts and labor?
Communication: How responsive are they to inquiries? Do they communicate clearly about the issue, solution, and costs?

Ultimately, the “best” alternative depends on the specific needs of the customer, the urgency of the job, and their personal preferences regarding service style and pricing.

Stattons Plumbing Company’s emphasis on traditional values suggests it might appeal to those who prioritize reliability and personalized service over speed or extensive digital features.

Stattonsplumbingcompany.com.au Pricing

The Stattons Plumbing Company website, as observed, does not provide specific pricing information for its services. This is a common practice for many service-based businesses, especially in the trades, for several practical reasons. Unlock-ok.com Reviews

Why Prices Aren’t Listed Directly

Job Complexity Varies: Plumbing issues are rarely one-size-fits-all. A simple tap repair is vastly different from a burst pipe emergency, extensive drainage work, or a plumbing installation for a new build. Each job requires a unique assessment of:
- Labor Time: How long will it take to diagnose and fix?
- Materials Needed: What parts are required, and what’s their cost?
- Equipment: Does it require specialized tools, such as an excavator for trenching?
- Urgency: Is it an emergency call-out which typically incurs higher rates?
Regulatory and Material Cost Fluctuations: The cost of materials can change, and different regulatory requirements might impact pricing for certain jobs.
Competitive Reasons: Businesses often prefer not to list prices publicly to maintain flexibility in their competitive strategy and to avoid being undercut without a full understanding of the job’s scope.
On-Site Assessment Needed: Most reputable plumbers will need to visit the site to properly diagnose the problem and provide an accurate quote. This ensures fairness for both the customer and the service provider.

How to Get a Quote from Stattons Plumbing Company

Given that prices aren’t listed, the standard procedure would be to:

Contact Them Directly: Use the phone number 07 4036 3841 or email [email protected] provided on their website.
Describe Your Issue: Clearly explain the plumbing problem or the service you require. The more details you provide, the better.
Schedule a Visit: For complex jobs, they will likely need to schedule an on-site visit to assess the situation.
Receive a Quote: After assessment, they should provide a detailed quote outlining the expected costs for labor, materials, and any other associated fees.

What to Expect When Getting a Quote

Transparency: A good plumbing company will be transparent about their pricing structure. Ask if their quote is fixed, or if it’s an estimate that could change based on unforeseen circumstances.
Breakdown of Costs: Request a breakdown of costs, distinguishing between labor, materials, and any call-out fees.
Comparison: It’s always a good practice to get quotes from a few different plumbing companies to compare pricing and service offerings. However, remember that the cheapest quote isn’t always the best. quality of work and reputation are also crucial.

In summary, while Stattons Plumbing Company doesn’t list prices, this is standard industry practice.

Customers should contact them directly for a personalized quote based on their specific plumbing needs.

Why Quality Plumbing is Crucial for Your Home

Investing in quality plumbing, as emphasized by Stattons Plumbing Company’s approach, isn’t just about fixing a leak.

It’s about safeguarding your entire home and ensuring your well-being. Imaghidellegomme.it Reviews

Opting for cheap, quick fixes often leads to recurring issues and higher costs down the line.

Protecting Your Property and Health

Preventing Water Damage: Leaks, burst pipes, and faulty drainage systems can cause significant water damage to walls, floors, foundations, and personal belongings. This can lead to costly repairs and even structural instability. Annual water damage claims in the U.S. alone exceed $11 billion, highlighting the financial impact of neglected plumbing.
Avoiding Mold and Mildew Growth: Persistent moisture from leaks creates ideal conditions for mold and mildew, which can compromise indoor air quality and trigger respiratory problems, allergies, and other health issues. Black mold, a common culprit, is particularly dangerous.
Ensuring Clean Water Supply: Proper plumbing ensures your home receives a clean, uncontaminated water supply. Faulty pipes or connections can lead to contamination, posing serious health risks. Quality plumbing involves using safe, compliant materials.
Efficient Waste Removal: A well-functioning drainage and sewer system is vital for hygienic waste removal, preventing backups, foul odors, and potential exposure to harmful bacteria and pathogens.

Long-Term Savings and Peace of Mind

Reduced Repair Costs: By using “quality materials and spending the time needed to do the job just once,” as Stattons Plumbing Company aims to do, you reduce the likelihood of repeated call-outs for the same issue. Studies show that preventative maintenance can reduce emergency repairs by up to 70%.
Increased Property Value: A home with well-maintained, efficient plumbing is more attractive to potential buyers. Obvious plumbing issues or outdated systems can significantly deter buyers or reduce property value.
Water Efficiency: Modern, quality plumbing installations can be more water-efficient, leading to lower utility bills. For example, fixing a constantly running toilet can save thousands of liters of water annually.
Peace of Mind: Knowing that your home’s plumbing system is robust, reliable, and installed/repaired by skilled professionals offers invaluable peace of mind. You can avoid the stress and disruption of unexpected plumbing emergencies.

The Dangers of Neglecting Plumbing Issues

Ignoring even minor plumbing problems can escalate quickly.

A small leak can become a major flood, a slow drain can become a complete blockage, and an outdated water heater can fail catastrophically.

The cost of emergency repairs and subsequent damage far outweighs the cost of timely, quality maintenance and repairs.

Therefore, choosing a plumbing service that prioritizes quality and thoroughness, like Stattons Plumbing Company, is a wise investment in your home’s future and your family’s health. Omegapointbd.org Reviews

Maintaining Your Plumbing System: Practical Tips

Even with excellent plumbing installation or repairs, regular maintenance is key to extending the life of your system and preventing future issues.

Think of it as preventative medicine for your pipes.

Everyday Habits for Healthy Plumbing

Watch What Goes Down the Drain:
- Kitchen Sinks: Avoid pouring grease, oil, or coffee grounds down the drain. These solidify and cause stubborn clogs. Scrape plates into the bin before rinsing.
- Bathroom Sinks/Showers: Use drain covers to catch hair and soap scum. Clean these covers regularly.
- Toilets: Only flush human waste and toilet paper. Wipes even “flushable” ones, feminine hygiene products, cotton balls, and dental floss can cause severe blockages.
Mind Your Water Pressure: Extremely high water pressure can stress pipes and fixtures, leading to leaks and premature wear. If your pressure seems too high, consider installing a pressure regulator. The ideal range is typically 40-60 psi.
Know Your Main Water Shut-Off: In an emergency e.g., a burst pipe, knowing how to quickly turn off your home’s main water supply can prevent extensive damage. Ensure everyone in the household knows its location and how to operate it.

Seasonal and Annual Checks

Check for Leaks Regularly: Periodically inspect visible pipes under sinks, behind toilets, in basements/laundry rooms for any signs of moisture, drips, or rust. Even small leaks can waste significant amounts of water—a slow drip can waste over 11,000 liters per year!
Inspect Water Heater:
- Drain Annually: Drain a few gallons from the bottom of your water heater tank once a year to remove sediment build-up. Sediment reduces efficiency and can corrode the tank.
- Check Pressure Release Valve: Test the temperature and pressure relief T&P valve annually to ensure it’s functioning correctly.
Clean Drains and Traps: Use natural methods like boiling water and baking soda/vinegar for minor clogs, or a plumber’s snake for tougher ones. Avoid harsh chemical drain cleaners, which can damage pipes over time.
Test Sump Pump if applicable: If you have a basement, test your sump pump before heavy rain seasons to ensure it’s operational and can prevent flooding.
Winterize Outdoor Faucets: In colder climates, disconnect hoses and drain outdoor faucets before winter to prevent pipes from freezing and bursting.

By implementing these routine maintenance tips, homeowners can proactively prevent costly plumbing emergencies, improve water efficiency, and ensure the longevity of their home’s vital plumbing infrastructure.

The Importance of Professional Plumbing Service

While DIY Do-It-Yourself might seem like a cost-saving measure for minor home repairs, plumbing is one area where professional expertise is invaluable.

The “olden day style of plumbing service” highlighted by Stattons Plumbing Company underscores the deep knowledge and experience required to truly resolve issues. Jubailfurniture.com Reviews

Why DIY Plumbing Can Be Risky

Lack of Expertise: Plumbing systems are complex, involving intricate networks of pipes, valves, and fixtures. Without proper training, it’s easy to misdiagnose a problem or make it worse.
Wrong Tools and Materials: Professionals have specialized tools that are crucial for efficient and effective repairs. Using incorrect tools or low-quality materials can lead to bigger problems, recurrent leaks, or even pipe bursts.
Code Compliance: Plumbing work often needs to adhere to local building codes and regulations. Non-compliant work can lead to fines, difficulties with home inspections, and safety hazards. Professional plumbers are up-to-date on these codes.
Water Damage and Health Hazards: Incorrectly handled plumbing can lead to extensive water damage, mold growth, and potential exposure to sewage, creating health risks for your family.
Costly Mistakes: What seems like a small saving upfront can quickly turn into a major expense if a DIY attempt results in further damage, requiring even more extensive professional repairs. Estimates suggest that DIY plumbing errors can lead to repair costs 2-3 times higher than the initial professional fee.

The Benefits of Hiring a Professional Plumber

Expert Diagnosis: Professionals can quickly and accurately identify the root cause of a problem, saving time and preventing misfires.
Efficient and Effective Repairs: With their skills and proper equipment, plumbers can fix issues correctly the first time, ensuring long-lasting solutions.
Compliance and Safety: They ensure all work meets safety standards and local building codes, protecting your property and health.
Specialized Knowledge: Plumbers have knowledge of various systems, from traditional copper pipes to modern PEX, and advanced techniques like pipe bursting.
Guaranteed Work: Many professional plumbers offer warranties on their work, providing peace of mind. If an issue recurs, they’ll typically fix it at no additional cost.
Emergency Services: Professionals can often respond to emergencies quickly, minimizing damage and disruption.
Access to Quality Parts: They have access to durable, high-quality parts that aren’t always available to the general public, contributing to the longevity of the repair.

For critical home systems like plumbing, the cost of professional service is an investment in your home’s integrity and your family’s safety.

Companies like Stattons Plumbing Company, emphasizing heritage and quality, embody the value of relying on experienced hands for these essential services.

The Environmental Impact of Good Plumbing Practices

Beyond immediate convenience and cost savings, the way we manage our home plumbing has a significant environmental footprint.

Companies that prioritize quality and efficiency, like Stattons Plumbing Company with their emphasis on “doing the job just once,” contribute positively to environmental sustainability.

Water Conservation

Reducing Leaks and Waste: A dripping faucet can waste gallons of water per day, and a leaky toilet can waste even more. Professional repairs and maintenance are crucial in identifying and fixing these hidden leaks, conserving precious water resources. Globally, up to 30% of treated water is lost through leaks in distribution systems and consumer plumbing.
Efficient Fixtures: Quality plumbing installations often involve modern, water-efficient fixtures low-flow toilets, showerheads, aerators. These can significantly reduce household water consumption without sacrificing performance. For instance, installing WaterSense labeled fixtures can reduce water use by 20% or more.
Smart Water Management: Professional advice on smart water usage and system optimization can lead to substantial reductions in water bills and environmental impact.

Energy Efficiency

Hot Water Heater Optimization: A properly installed and maintained hot water heater operates more efficiently, reducing the energy needed to heat water. Sediment buildup, as discussed earlier, forces water heaters to work harder, consuming more electricity or gas.
Insulation: Insulating hot water pipes can prevent heat loss, meaning less energy is expended to keep water at the desired temperature. This is a simple, cost-effective measure a professional plumber can advise on.

Waste Reduction and Pollution Prevention

Proper Disposal of Waste: Functional drainage systems prevent sewage backups and overflows, which can pollute local water sources and ecosystems.
Avoiding Harmful Chemicals: Professional plumbers rarely rely on harsh chemical drain cleaners, which can corrode pipes and introduce pollutants into the water system. They opt for mechanical solutions snakes, hydro-jetting that are safer for plumbing and the environment.
Durable Materials: Using “quality materials” as Stattons Plumbing Company states, leads to longer-lasting plumbing systems. This reduces the frequency of repairs and replacements, minimizing waste sent to landfills and the energy consumed in manufacturing new components.

By ensuring your plumbing system is in top condition and maintained by professionals who understand the value of quality and efficiency, you contribute to a more sustainable household. Serversnow.co Reviews

It’s a win-win: you save money, protect your home, and play a part in preserving our planet’s resources.

Frequently Asked Questions

What services does Stattons Plumbing Company offer?

Stattons Plumbing Company offers a range of services including general plumbing & drainage, excavator trenching, pipe bursting, and plumbing work for building & renovations.

Is Stattons Plumbing Company a family-owned business?

Yes, the website states that Stattons Plumbing Company is a family-owned business with three generations of plumbing heritage.

How can I contact Stattons Plumbing Company?

You can contact them via phone at 07 4036 3841, fax at 07 4035 5479, or email at [email protected].

Their physical address is Shed 3, 15 Bollard Street, Portsmith. Jennyweaverworships.shop Reviews

Does Stattons Plumbing Company serve areas outside of Cairns?

Based on the information provided on their website, they are located in Cairns, and their services would primarily cater to the Cairns and surrounding regions.

Does Stattons Plumbing Company offer emergency plumbing services?

The website does not explicitly state whether they offer 24/7 emergency services.

It’s best to call their provided phone number to inquire about emergency availability.

How does Stattons Plumbing Company describe their service style?

They describe their service as an “olden day style of plumbing service,” emphasizing punctuality, using quality materials, and taking the time needed to do the job correctly the first time.

Are there customer reviews available on Stattonsplumbingcompany.com.au?

No, the website itself does not feature a dedicated section for customer reviews or testimonials. Supersavertravel.com Reviews

You may need to check external review platforms like Google My Business or local directories.

Can I get a quote for a plumbing job directly from their website?

The website does not have an online quote request form or pricing listed.

You would need to contact them directly via phone or email to discuss your plumbing needs and obtain a quote.

What is pipe bursting, and does Stattons Plumbing Company perform it?

Yes, Stattons Plumbing Company lists “Pipe Bursting” as one of their services.

Pipe bursting is a trenchless method of replacing old pipes by breaking the existing pipe and simultaneously pulling a new, larger pipe into its place. Safeunlocker.com Reviews

Do they handle plumbing for new building construction?

Yes, their services include plumbing for “Building & Renovations,” indicating they work on new construction projects as well as existing property upgrades.

What are the business hours for Stattons Plumbing Company?

The website does not specify business hours.

You would need to contact them directly to confirm their operating hours.

What kind of materials does Stattons Plumbing Company use?

The website states they focus on “using quality materials,” implying a commitment to durable and reliable plumbing components.

Does Stattons Plumbing Company offer a warranty on their work?

The website does not explicitly mention warranties or guarantees on their services. Meriwether.love Reviews

It is advisable to inquire about their service guarantees when requesting a quote.

How long has Stattons Plumbing Company been in business?

While the website mentions “3 generations of plumbing heritage,” it doesn’t specify the exact founding year of the current company, “Stattons Plumbing Company.” This heritage implies extensive experience.

What should I do if I have a complex plumbing issue?

For complex issues, it’s best to contact Stattons Plumbing Company directly, explain the situation in detail, and likely schedule an on-site assessment so they can provide an accurate diagnosis and solution.

How can I provide feedback or a review for Stattons Plumbing Company?

Since their website doesn’t have a review section, you could provide feedback directly by contacting them or leave a review on external platforms like Google My Business or other local business directories.

Is Stattons Plumbing Company licensed and insured?

As a professional plumbing service provider in Australia, it is expected that they are licensed and insured. Wksportsgear.nl Reviews

However, it’s always a good practice to verify this information when hiring any tradesperson.

What types of drainage issues can Stattons Plumbing Company resolve?

They list “Plumbing & Drainage” as a core service, which would typically include resolving blocked drains, sewer line issues, stormwater drainage problems, and related repairs or installations.

Can Stattons Plumbing Company help with water pressure problems?

While not explicitly listed, water pressure issues often fall under general plumbing.

A professional plumber from Stattons could diagnose and resolve problems related to high or low water pressure.

Does Stattons Plumbing Company offer preventative maintenance services?

The website doesn’t detail specific preventative maintenance plans. Allsmokes.co.uk Reviews

However, given their focus on quality and doing the job right, it’s likely they can provide advice and services for maintaining your plumbing system upon request.

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