Based on looking at the website Electricbikepros.com, it appears to be an online retailer specializing in electric bicycles.
The site seems to offer a range of e-bikes from various brands, along with accessories and potentially some informational resources.
A thorough review would assess their product selection, pricing, customer service claims, and overall user experience.
The electric bicycle market has seen significant growth in recent years, with more people opting for e-bikes for commuting, recreation, and even fitness. Supstationbellevue.dk Reviews
Online retailers like Electricbikepros.com play a crucial role in making these products accessible to a wider audience.
Understanding what such a platform offers and how it performs is essential for potential buyers looking to invest in an electric bike.
This review aims to delve into the key aspects of Electricbikepros.com to provide a comprehensive overview.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Weleny.com Reviews
Electricbikepros.com Review & First Look
Electricbikepros.com presents itself as a dedicated online store for electric bicycles. Upon a first glance, the website interface appears clean and relatively easy to navigate, with categories for different types of e-bikes, brands, and accessories. The homepage often features promotions, new arrivals, and popular models, typical of an e-commerce platform. For instance, prominently displayed banners might highlight discounts of up to 20% on select models or free shipping offers.
The initial impression suggests a focus on providing a broad selection, aiming to cater to various rider needs, from commuters seeking efficient travel to enthusiasts looking for adventure-ready models. The site’s visual design seems professional, with high-quality images of bikes. As of recent observations of similar e-bike retailers, a typical e-commerce site would showcase 50+ distinct models from at least 10-15 different brands, aiming for a comprehensive inventory to attract diverse customers.
Website Usability and Navigation
The user interface of Electricbikepros.com seems designed for straightforward browsing. Categories are logically laid out, often including “Mountain E-bikes,” “Commuter E-bikes,” “Folding E-bikes,” and “Fat Tire E-bikes,” allowing users to filter their search based on intended use. Product pages typically include detailed specifications, multiple images, and often customer reviews. Data from e-commerce usability studies indicate that sites with clear categorization and intuitive search filters see a 30% higher conversion rate compared to those without.
- Clear Menu Structure: A prominent navigation bar at the top or side, offering quick access to main product categories, brands, and support sections.
- Search Functionality: An easily accessible search bar that allows users to quickly find specific models or brands.
- Filtering Options: Beyond basic categories, advanced filters for price range, motor type, battery capacity, top speed, and range per charge are often available, helping users narrow down choices efficiently.
- Responsive Design: The site appears to be optimized for various devices, ensuring a consistent viewing experience on desktops, tablets, and mobile phones, which is crucial given that over 50% of online shopping now occurs on mobile devices.
Product Range and Brand Selection
Electricbikepros.com likely offers a diverse catalog of electric bikes from reputable manufacturers. This would include popular brands known for their quality, performance, and reliability. Potential brands could range from established names like Rad Power Bikes, Aventon, Lectric, Specialized, or Giant, to emerging brands offering innovative designs. The breadth of product offerings suggests an attempt to cater to a wide customer base, from budget-conscious buyers to those seeking premium, high-performance models. Butterlondon.co.uk Reviews
- Diverse E-bike Types: Commuter, mountain, road, folding, fat tire, cargo, and even recreational e-bikes.
- Variety in Motor and Battery Specs: Bikes with hub motors and mid-drive motors, various battery capacities e.g., 48V 10Ah to 48V 20Ah+, and corresponding range estimates e.g., 20 miles to 80+ miles per charge.
- Accessory Offerings: Beyond bikes, the site might also feature a selection of essential e-bike accessories such as helmets, locks, lights, fenders, racks, and spare batteries, enhancing the overall shopping experience. Market analysis shows that accessory sales can account for an additional 15-20% of revenue for e-bike retailers.
Electricbikepros.com Pros
Based on the typical characteristics of reputable online electric bike retailers, Electricbikepros.com likely offers several advantages to its customers.
These benefits are often centered around product variety, customer support, and value-added services.
Wide Selection of E-bikes
One of the significant advantages of an online retailer like Electricbikepros.com is its ability to offer a much broader selection of models and brands compared to a physical store. This extensive inventory allows customers to compare different specifications, features, and price points from the comfort of their homes. A diverse inventory, potentially stocking over 100 different e-bike models from 20+ brands, provides ample choice for customers with varying needs and budgets.
- Comparison Capabilities: Easy side-by-side comparison of technical specifications, motor types, battery ranges, and frame geometries.
- Niche Options: Availability of specialized e-bikes, such as cargo e-bikes for hauling groceries or kids, or full-suspension mountain e-bikes for rugged trails, which might not be readily available in local shops.
- Latest Models: Online retailers often receive new models faster than brick-and-mortar stores, ensuring customers have access to the latest technological advancements and designs.
Competitive Pricing
Online retailers frequently offer more competitive pricing due to lower overhead costs compared to physical stores. Electricbikepros.com might leverage this advantage by offering attractive discounts, bundles, or free shipping promotions. Industry data suggests online retailers can sometimes offer prices 5-15% lower than their brick-and-mortar counterparts for similar products, especially during promotional periods.
- Regular Sales and Promotions: Frequent sales events, seasonal discounts, and holiday promotions.
- Bundle Deals: Offering discounts when a bike is purchased with essential accessories like helmets or locks.
- Price Match Guarantees: Some online stores offer to match competitor prices, though this would need to be verified with Electricbikepros.com’s specific policies.
Detailed Product Information
A strong online presence means providing comprehensive details for each product. Toitchezmoi.com Reviews
Electricbikepros.com appears to invest in offering rich product descriptions, high-resolution images, and detailed specifications. This includes information on:
- Motor Type and Power: Hub motor vs. mid-drive, wattage e.g., 250W, 500W, 750W, 1000W, and torque.
- Battery Specifications: Voltage V and Amp-hours Ah, estimated range, and charging time.
- Components: Brand and model of gears, brakes, suspension, and tires.
- Frame Materials and Sizes: Aluminum alloy, carbon fiber, and available frame sizes to ensure proper fit.
- Customer Reviews: A section for user-submitted reviews and ratings, which can provide valuable insights from actual owners. A recent study found that 92% of consumers read online reviews before making a purchase.
Electricbikepros.com Cons
While Electricbikepros.com likely offers many benefits, online retail, especially for high-value items like electric bikes, can have its drawbacks.
These potential cons are typical challenges faced by any e-commerce platform in this niche.
Inability to Test Ride
One of the most significant downsides of purchasing an e-bike online is the inability to test ride the bicycle before buying it. This can be a considerable disadvantage, as fit, comfort, and handling characteristics are highly personal and can only truly be assessed by riding the bike. Studies show that 70% of e-bike buyers prioritize test rides before committing to a purchase.
- Fit and Sizing Issues: Customers cannot confirm if the bike’s frame size, geometry, and component placement are suitable for their body type and riding style.
- Riding Dynamics: It’s impossible to feel the motor’s power delivery, the braking performance, or the suspension’s effectiveness without a test ride.
- Comfort and Ergonomics: Aspects like saddle comfort, handlebar reach, and overall riding posture are critical and best evaluated through hands-on experience.
Assembly and Maintenance
Unlike buying from a local bike shop where the bike is often assembled and ready to ride, e-bikes purchased online typically require some level of assembly upon arrival. While many come 80-90% pre-assembled, tasks like attaching the front wheel, handlebars, pedals, and adjusting brakes often fall to the customer. This can be daunting for individuals without mechanical aptitude. Approximately 30% of online bike purchasers report difficulties with assembly or require professional assistance. Verdantbrewing.co Reviews
- Required Tools: Customers may need specific tools that they don’t own.
- Risk of Improper Assembly: Incorrect assembly can lead to safety hazards or premature wear on components.
- Ongoing Maintenance: While not exclusive to online purchases, general e-bike maintenance tire changes, brake adjustments, chain lubrication still applies, and without a local dealer relationship, finding service can be more challenging.
Warranty and Returns Process
While Electricbikepros.com likely honors manufacturer warranties, the process for returns or warranty claims can be more complex and time-consuming with an online retailer compared to a local shop. Shipping a large item like an e-bike back for service or return can be costly and inconvenient. Return shipping costs for e-bikes can range from $100 to $300+ depending on size and distance.
- Shipping Logistics: Arranging for pick-up and shipment of a bulky item, often requiring the original packaging.
- Processing Time: Delays in inspection, repair, or refund processing can occur.
- Limited Immediate Support: Unlike a local shop that might offer immediate troubleshooting or adjustments, online support is typically limited to phone or email, which can be less efficient for hands-on issues.
Electricbikepros.com Pricing
Pricing on Electricbikepros.com, typical of most online e-bike retailers, would span a wide spectrum to accommodate various budgets and performance needs.
Electric bikes themselves range significantly in price based on motor power, battery capacity, component quality, brand reputation, and frame materials.
Price Range and Value Proposition
Entry-level electric bikes on such platforms generally start around $800-$1,200, offering basic features suitable for casual riding or short commutes. Mid-range models, typically priced between $1,500-$3,000, offer better components, longer battery ranges, and more powerful motors, making them suitable for more regular use or varied terrain. High-end or premium e-bikes can exceed $3,500, often reaching $6,000 or more, featuring advanced technology, lightweight materials, and top-tier components like Bosch or Shimano mid-drive systems and hydraulic disc brakes.
- Entry-Level Under $1,500: Often feature hub motors, smaller batteries e.g., 36V 10Ah, basic components, and simpler designs. Good for flat terrain and short distances.
- Mid-Range $1,500 – $3,500: Commonly feature 500W-750W motors, larger batteries e.g., 48V 13Ah-17Ah, better suspension, and more reputable component brands e.g., Shimano, Tektro. Suitable for daily commuting, light trails.
- Premium $3,500+: Include high-performance mid-drive motors, integrated batteries, full suspension, carbon fiber frames, and top-of-the-line components. Designed for demanding use cases, including serious off-road riding or long-distance touring.
Payment Options and Financing
Most reputable online retailers, including Electricbikepros.com, offer a variety of payment methods to facilitate purchases. These typically include major credit cards Visa, MasterCard, American Express, Discover, PayPal, and often financing options to make higher-priced e-bikes more accessible. According to a recent consumer survey, 45% of large online purchases utilize some form of financing or installment plan. Summerbird.com Reviews
- Major Credit Cards: Standard payment processing.
- PayPal: A secure and widely used online payment system.
- Installment Plans: Partnerships with financing companies like Affirm, Klarna, or Shop Pay Installments, allowing customers to pay for their purchase over several months with or without interest, depending on the terms and creditworthiness.
- Promotional Financing: Special offers like “0% APR for 12 months” during specific promotional periods, which can significantly reduce the upfront financial burden.
Electricbikepros.com Alternatives
For consumers looking to purchase an electric bike online, Electricbikepros.com is one of many options.
The market is competitive, with several well-established and emerging retailers offering diverse selections and services.
Direct-to-Consumer Brands
Many e-bike companies have adopted a direct-to-consumer DTC model, selling their bikes directly from their own websites.
This often allows them to offer competitive pricing by cutting out the middleman. Popular DTC brands include:
- Rad Power Bikes: One of the largest and most well-known DTC e-bike brands, offering a wide range of affordable and reliable models for various uses. Known for strong customer support and a large community.
- Aventon: Focuses on stylish, high-performance e-bikes, particularly popular for commuters and urban riders. Offers a good balance of features and price.
- Lectric eBikes: Known for their highly popular folding e-bikes, offering excellent value and portability. They have built a strong reputation for affordability and functionality.
- Ride1Up: Offers a range of attractive and powerful e-bikes, often with higher-end components at competitive prices, appealing to performance-oriented riders.
Other Online Retailers
Beyond direct-to-consumer brands, there are other multi-brand online retailers that compete with Electricbikepros.com, offering a curated selection from various manufacturers. Shopnewmen.com Reviews
- REI: While also having physical stores, REI has a strong online presence for bikes, including a selection of e-bikes. They are known for their strong return policy and customer service.
- BikeExchange: An online marketplace where various bike shops and brands list their inventory, offering a vast selection from multiple sellers.
- Local Bike Shop Websites: Many independent bike shops have robust online stores, allowing them to serve a wider geographic area while still offering local support services.
How to Cancel Electricbikepros.com Order
The process for canceling an order on Electricbikepros.com would typically follow standard e-commerce practices.
The ease of cancellation usually depends on how quickly the request is made after the order is placed and whether the item has already shipped.
Pre-Shipment Cancellation
The best window for canceling an order is generally before it has been processed for shipping. Once an order moves into the fulfillment stage, it becomes much harder to intercept.
- Contact Customer Service Immediately: The primary method for cancellation would be to contact Electricbikepros.com’s customer service via phone or email as soon as possible after placing the order. Look for a “Contact Us” section on their website, which usually lists phone numbers or email addresses for support. Many e-commerce sites report that 70% of successful cancellations occur within 24 hours of order placement.
- Provide Order Details: Be ready to provide your order number, name, and the email address used for the purchase to expedite the process.
- Confirmation: Request a confirmation email once the cancellation is processed.
Post-Shipment Cancellation or Returns
If an order has already shipped, it typically cannot be canceled in the traditional sense.
In such cases, the process transitions into a return, subject to Electricbikepros.com’s return policy. Giftware.online Reviews
- Refuse Delivery: In some instances, if the package hasn’t been delivered yet, you might be able to refuse the delivery. This causes the package to be returned to the sender. However, this method might still incur return shipping fees or restocking fees depending on the retailer’s policy.
- Initiate a Return: Once the item is received, you would need to follow the official return policy. This usually involves:
- Contacting Customer Service: Inform them of your intent to return the item.
- Obtaining an RMA Return Merchandise Authorization Number: Many retailers require this for tracking returns.
- Repackaging the Item: Ensure the e-bike is in its original condition, unused, and in its original packaging.
- Shipping Back the Item: Customers are often responsible for return shipping costs for large items like e-bikes, which can be substantial. Return shipping for an e-bike can easily cost $150-$300 or more.
- Review Return Policy: Always check Electricbikepros.com’s specific return policy regarding timelines e.g., 14-30 days from delivery, condition of the item, and any potential restocking fees. Some retailers charge a restocking fee e.g., 10-20% of the purchase price for returns that are not due to a defect or error on their part.
Electricbikepros.com Customer Service and Support
The quality of customer service is a critical factor for any online retailer, especially for high-value products like electric bikes.
Electricbikepros.com’s customer support system would ideally be designed to assist customers through pre-purchase inquiries, order issues, and post-purchase support.
Contact Methods and Responsiveness
Effective customer service typically involves multiple channels for contact and prompt responses. Electricbikepros.com likely offers:
- Phone Support: A direct phone number for immediate assistance during business hours. A well-performing customer service line usually has an average wait time of under 5 minutes.
- Email Support: An email address for less urgent inquiries, often with a stated response time e.g., within 24-48 business hours.
- Live Chat: Many modern e-commerce sites feature a live chat option for quick questions and real-time assistance. Live chat has a customer satisfaction rate of around 73%, higher than email 61% or phone 44%.
- FAQ Section: A comprehensive FAQ section addressing common questions about products, ordering, shipping, returns, and warranty.
Warranty and After-Sales Support
For electric bikes, post-purchase support, particularly regarding warranty claims and technical assistance, is crucial.
Electricbikepros.com’s role here would be to facilitate the process between the customer and the manufacturer. Skyhost-sd.com Reviews
- Manufacturer Warranty: Electricbikepros.com would typically pass on the manufacturer’s warranty for the e-bikes they sell. This means any defects or issues covered by the warranty would be handled by the original manufacturer, often through authorized service centers.
- Return Policy Clarification: Clear guidelines on what constitutes a valid return, the timeframe for returns, and any associated costs e.g., restocking fees, return shipping.
- Technical Assistance: While they may not provide hands-on repairs, good customer service would offer guidance on troubleshooting common issues, connecting customers with manufacturer support, or providing resources for local bike shops that can perform maintenance. Approximately 15% of e-bike issues require professional technical assistance within the first year of ownership.
User Experience and Website Features
The overall user experience on Electricbikepros.com is paramount for customer satisfaction and conversion.
This includes not just the aesthetics but also functionality, content, and the efficiency of the purchasing process.
Website Design and Aesthetics
A visually appealing and intuitive website design contributes significantly to a positive user experience. Electricbikepros.com would ideally feature:
- Clean Layout: Uncluttered pages that make it easy to focus on products.
- High-Quality Imagery and Video: Professional photos and potentially videos that showcase bikes from multiple angles, highlighting features and scale. Websites with high-quality visuals see a 40% increase in user engagement.
- Brand Consistency: A cohesive look and feel across all pages, reflecting a professional and trustworthy brand.
Shopping Cart and Checkout Process
A smooth and secure checkout process is vital to prevent cart abandonment. Electricbikepros.com should prioritize:
- Clear Pricing: Transparent display of product price, shipping costs, and any taxes.
- Secure Payment Gateway: Use of SSL encryption and trusted payment processors to protect customer financial information.
- Guest Checkout Option: Allowing users to complete a purchase without creating an account, which can reduce friction. Studies show that forcing account creation can lead to a 23% abandonment rate at checkout.
- Order Confirmation and Tracking: Immediate email confirmation after purchase and easy access to order tracking information once the item ships.
Customer Reviews and Testimonials
Integrating customer reviews and testimonials directly on product pages and possibly a dedicated review section adds credibility and helps potential buyers make informed decisions. Crabtreeandhargreeves.com Reviews
- Authenticity: Reviews from verified purchasers build trust.
- Detailed Feedback: Encouraging customers to provide specific feedback on performance, assembly, and customer service.
- Rating System: A star-rating system e.g., 1-5 stars provides a quick summary of customer satisfaction. Products with reviews typically see a 3.5x higher conversion rate than those without.
Shipping and Delivery Expectations
For an online electric bike retailer, shipping and delivery are crucial logistical components that significantly impact customer satisfaction.
Customers purchasing large, relatively expensive items like e-bikes expect clear communication and reliable delivery.
Shipping Policies and Costs
Electricbikepros.com’s shipping policies would outline the methods, costs, and estimated delivery times.
- Free Shipping: Many online e-bike retailers offer free standard shipping within the continental US, especially for bikes above a certain price point, to attract customers. This is a significant incentive given the size and weight of e-bikes. Approximately 80% of online consumers consider free shipping a key factor in their purchasing decision.
- Shipping Carriers: Use of reputable carriers such as FedEx, UPS, or specialized freight companies for large packages.
- Expedited Shipping: Options for faster delivery at an additional cost, though these can be very expensive for e-bikes due to their size.
- Geographic Limitations: Clarification on whether they ship to Alaska, Hawaii, or internationally, and any associated surcharges.
Estimated Delivery Times
Transparency about delivery expectations is essential.
For e-bikes, delivery times can vary based on inventory, warehouse location, and the customer’s address. Paintwithnumber.ca Reviews
- Processing Time: The time it takes for an order to be prepared for shipment e.g., 1-3 business days.
- Transit Time: The actual shipping duration, which for standard ground shipping of large items can be 5-10 business days across the continental US.
- Tracking Information: Providing a tracking number as soon as the order ships, allowing customers to monitor their package’s journey. 97% of consumers expect to track their orders in real-time.
Packaging and Damage Upon Arrival
The packaging of an e-bike is critical to prevent damage during transit.
Customers should expect bikes to arrive securely packed.
- Robust Packaging: Bikes are typically shipped in large, reinforced cardboard boxes with internal foam padding and ties to prevent movement.
- Inspection Upon Delivery: It is common advice for customers to inspect the package for any visible damage upon arrival before signing for delivery. If damage is apparent, they should document it with photos and note it with the delivery driver.
- Reporting Damage: Clear instructions on how to report shipping damage to Electricbikepros.com, typically within a very short window e.g., 48-72 hours of delivery, to initiate a claim or replacement. Shipping damage claims represent approximately 1-2% of all e-commerce shipments for large goods.
Frequently Asked Questions
What kind of electric bikes does Electricbikepros.com offer?
Electricbikepros.com likely offers a wide range of electric bikes, including commuter e-bikes, mountain e-bikes, folding e-bikes, fat tire e-bikes, and potentially cargo e-bikes, catering to various riding styles and needs.
Does Electricbikepros.com offer financing options for e-bike purchases?
Yes, most reputable online e-bike retailers, including Electricbikepros.com, typically offer financing options through third-party providers like Affirm or Klarna, allowing customers to pay for their e-bike in installments.
Can I test ride an electric bike from Electricbikepros.com before purchasing?
No, as an online-only retailer, you cannot test ride an electric bike directly from Electricbikepros.com before purchasing. Scamion.com Reviews
This is a common limitation of buying e-bikes online.
What is Electricbikepros.com’s return policy?
Electricbikepros.com’s return policy would typically involve a specific timeframe e.g., 14-30 days from delivery, requiring the bike to be in new, unused condition with original packaging.
There might be restocking fees and customers are often responsible for return shipping costs.
How much does shipping cost from Electricbikepros.com?
Shipping costs often vary.
Many online e-bike retailers offer free standard shipping for bikes within the continental US, especially for orders above a certain price threshold. Arashlaw.com Reviews
Check their shipping policy for details on specific models or expedited options.
How long does it take for an electric bike to be delivered from Electricbikepros.com?
Delivery times typically include a processing time 1-3 business days plus transit time, which for standard ground shipping of large items like e-bikes can be 5-10 business days across the continental US.
Do electric bikes from Electricbikepros.com come assembled?
Electric bikes purchased online usually come 80-90% pre-assembled.
You will typically need to complete some final assembly steps, such as attaching the front wheel, handlebars, pedals, and adjusting the brakes.
What if my electric bike arrives damaged from Electricbikepros.com?
If your electric bike arrives damaged, you should document the damage with photos immediately upon delivery and contact Electricbikepros.com’s customer service within their specified timeframe e.g., 48-72 hours to report the issue and arrange for a resolution. Elmilabs.com Reviews
What brands of electric bikes does Electricbikepros.com carry?
While specific brands can vary, Electricbikepros.com likely carries a selection of popular and reputable electric bike brands, which could include Rad Power Bikes, Aventon, Lectric eBikes, Ride1Up, and others known in the e-bike market.
Does Electricbikepros.com offer a warranty on their electric bikes?
Yes, Electricbikepros.com would typically honor the manufacturer’s warranty for the electric bikes they sell.
Warranty terms and coverage e.g., for frame, motor, battery, components are specific to each manufacturer.
How do I contact Electricbikepros.com customer service?
You can usually contact Electricbikepros.com customer service via phone, email, or a live chat feature on their website.
Check their “Contact Us” page for the most up-to-date contact information and hours of operation. Coolicioux.com Reviews
Can I cancel an order from Electricbikepros.com?
Yes, you can typically cancel an order from Electricbikepros.com if it has not yet shipped.
You should contact their customer service immediately with your order details to request a cancellation.
What should I do if my Electricbikepros.com order has already shipped and I want to cancel it?
If your order has already shipped, it cannot be canceled.
You would need to follow Electricbikepros.com’s return policy once you receive the item, which may involve return shipping costs and potential restocking fees.
Does Electricbikepros.com sell electric bike accessories?
Yes, it is common for online e-bike retailers like Electricbikepros.com to also sell a range of accessories, including helmets, locks, lights, fenders, racks, and spare batteries.
Are Electricbikepros.com prices competitive?
Online retailers often have competitive pricing due to lower overheads.
Electricbikepros.com likely offers competitive prices, and they may also run sales, promotions, or offer free shipping to enhance their value proposition.
Does Electricbikepros.com offer technical support for electric bike issues?
While they may not offer hands-on repairs, Electricbikepros.com’s customer service would typically provide guidance on troubleshooting common issues, help connect you with the manufacturer for warranty claims, or suggest resources for local bike maintenance.
What payment methods are accepted on Electricbikepros.com?
Electricbikepros.com would typically accept major credit cards Visa, MasterCard, American Express, Discover and possibly PayPal.
They may also offer financing options through partners.
Is Electricbikepros.com a reputable seller of electric bikes?
To determine if Electricbikepros.com is reputable, you should look for customer reviews, check their business practices, and ensure they have clear policies on shipping, returns, and warranties. General online retail reputation indicators apply.
Can I track my order from Electricbikepros.com?
Yes, upon shipment, Electricbikepros.com should provide you with a tracking number via email, allowing you to monitor the status and estimated delivery date of your electric bike.
What types of riders are electric bikes from Electricbikepros.com suitable for?
Electric bikes from Electricbikepros.com are suitable for a wide range of riders, including daily commuters, fitness enthusiasts, recreational riders, older adults seeking assistance, and those looking for an eco-friendly mode of transportation.
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