Based on looking at the website, Goodenergy.co.uk appears to be a legitimate and ethically sound energy provider in the UK, focusing on 100% renewable electricity and greener gas. Their commitment to transparency, evidenced by their “Good Green Supply” standard, and their B Corp certification, suggests a strong ethical stance. While they offer various services like solar panel installation and heat pump upgrades, the core offering revolves around supplying renewable energy.
Overall Review Summary:
- Website Legitimacy: High – Professional design, clear information, secure connections.
- Ethical Consideration (Islamic Perspective): Highly Recommended – Focus on renewable energy aligns with principles of environmental stewardship and avoiding harm. No elements suggest forbidden practices like riba (interest), gambling, or inappropriate content.
- Transparency: Excellent – Dedicated section on “Good Green Supply” and clear explanation of their energy mix.
- Customer Service: Appears Strong – Rated “Excellent” on Trustpilot (4.8/5) and a solid 3.6/5 from Citizen’s Advice.
- Product/Service Range: Comprehensive for renewable energy solutions, including supply, installation, and related tariffs.
- Pricing: Specific pricing details for tariffs require a quote; however, an example for solar panel installation (£6,850 for 10 panels) is provided, which is a transparent start.
- Accessibility: User-friendly website, mobile app available on both Apple App Store and Google Play.
Goodenergy.co.uk seems to be a reliable and trustworthy option for those seeking genuinely green energy solutions in the UK. Their explicit focus on renewable sources, coupled with certifications like B Corp, provides a strong foundation of ethical operations. The transparency regarding their energy mix and their commitment to customer service further solidifies their standing as a commendable provider.
Best Alternatives for Ethical Home Energy & Efficiency (UK Focus):
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- Key Features: Leading UK renewable energy supplier, often praised for innovative tariffs (e.g., Agile Octopus for smart meter users), excellent customer service, and significant investment in green energy technology.
- Average Price: Varies significantly based on tariff and usage; generally competitive with other major suppliers.
- Pros: Strong focus on renewables, award-winning customer service, smart tariffs can lead to savings, transparent operations.
- Cons: Smart tariffs require understanding fluctuating prices, some tariffs might not suit all energy usage patterns.
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- Key Features: Pioneering green energy company in the UK, generating a significant portion of its electricity from its own wind and solar farms. Offers both 100% green electricity and “green gas” (a mix of biomethane and carbon-offset conventional gas).
- Average Price: Can be slightly higher than some mainstream suppliers due to their investment in building new green energy infrastructure.
- Pros: Long-standing commitment to renewable energy, invests profits into building more green energy sources, strong ethical stance.
- Cons: Tariffs might be premium-priced, customer service reviews are generally good but some users report slower response times than Octopus.
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OVO Energy (Pure Planet acquired)
- Key Features: One of the largest UK energy suppliers, offering 100% renewable electricity as standard on their core tariffs. Actively promotes smart home solutions and has a strong focus on reducing carbon emissions.
- Average Price: Competitive tariffs, often offering fixed-rate plans.
- Pros: Large customer base, good digital tools for managing accounts, commitment to renewable energy.
- Cons: Can be perceived as a more ‘corporate’ provider compared to smaller, more niche green suppliers, some mixed customer service reviews depending on the specific OVO brand.
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- Key Features: While a traditional ‘big six’ supplier, British Gas offers specific “Green” tariffs that claim to match 100% of electricity used with renewable sources and invest in carbon offsetting. They also provide home energy efficiency services.
- Average Price: Varies based on specific green tariff selected; can be competitive.
- Pros: Widespread availability, established infrastructure, comprehensive home energy services.
- Cons: Less ‘pure play’ green compared to dedicated renewable suppliers, the “green” aspect is often a tariff option rather than the company’s sole focus.
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- Key Features: While not an energy supplier itself, Hive (a British Gas company) offers smart home devices like thermostats, smart plugs, and EV charging solutions that can significantly help manage and reduce energy consumption.
- Average Price: Products range from £50-£300+ depending on the device. Installation costs vary.
- Pros: Excellent tools for energy monitoring and control, user-friendly app, can integrate with various energy suppliers to optimise usage.
- Cons: Requires initial investment in hardware, not an energy supplier directly, relies on user engagement to maximise savings.
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- Key Features: Smart heating and climate control systems designed to optimise energy usage based on presence detection, weather forecasts, and multi-room control. Helps reduce heating bills and carbon footprint.
- Average Price: From £150 for a basic kit to £300+ for multi-room setups.
- Pros: Significant energy savings potential, smart features like geofencing, good app interface, promotes energy efficiency.
- Cons: Primarily focused on heating, requires professional installation for complex systems, initial investment can be high.
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Solar Panels for Home Use (Category)
- Key Features: Investing in your own solar photovoltaic (PV) system allows you to generate your own clean electricity, reducing reliance on the grid and cutting electricity bills. Many companies offer tailored installation services.
- Average Price: Installation costs vary widely from £5,000 to £15,000+ depending on system size, panel efficiency, and battery storage inclusion.
- Pros: Generates 100% clean energy, long-term savings on electricity bills, increases property value, contributes to energy independence.
- Cons: High initial upfront cost, requires suitable roof space, performance can vary with weather, payback period can be several years.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Goodenergy.co.uk Review & First Look
When you first land on Goodenergy.co.uk, the immediate impression is one of clarity and purpose. The website’s design is clean, professional, and visually appealing, dominated by imagery of solar panels, heat pumps, and a clear emphasis on “100% renewable electricity” and “greener gas.” This immediate visual and textual cues set the stage for a company deeply committed to sustainable energy solutions. The presence of a prominent “B Corp Certified” badge right at the top reinforces their ethical and transparent approach from the outset, indicating a commitment to social and environmental performance, accountability, and transparency. This certification is a strong indicator of a company operating beyond mere profit motives.
Initial Impressions and User Experience
The navigation is intuitive, with clear menus for “Account,” “Search the site,” and product categories like “Heat pumps,” “Solar panels,” and “EV charging.” This ease of access suggests a user-centric design approach. A quick scroll reveals a well-structured layout, guiding visitors through their core offerings: installing renewables, switching to green energy, and upgrading to heat pumps. The website doesn’t just state their green credentials; it provides a direct challenge to other suppliers with their “Good Green Supply” transparency standard, indicating a proactive stance on industry ethics.
Transparency and Green Credentials
Good Energy doesn’t just claim to be green; they meticulously detail how green they are. Their “Good Green Supply” initiative is a standout feature, providing metrics like “100% true green power direct from renewable sources,” “40% new green from generators connecting to the grid for the first time,” and “90% time-matched green power produced when our customers use it.” This level of detail is rare in the energy sector and speaks volumes about their commitment to genuine sustainability rather than just greenwashing. From an ethical standpoint, this transparency is highly commendable, as it allows consumers to make informed decisions and verifies their claims with measurable data. This goes beyond the often vague claims of “100% renewable” that might simply involve purchasing Renewable Energy Guarantees of Origin (REGOs) without directly sourcing new green power.
Goodenergy.co.uk Features
Goodenergy.co.uk offers a robust suite of features designed to facilitate a transition to sustainable energy, catering to both new and existing customers. These features extend beyond simply supplying renewable energy to actively empowering homes to become “powerhouses” of green energy generation and consumption. Bacofoil.co.uk Review
Renewable Electricity and Greener Gas Supply
At its core, Good Energy is an energy supplier. They promise 100% renewable electricity, sourced from a community of over 2,500 independent generators. This isn’t just about matching consumption with renewable certificates; they actively put the same amount of renewable electricity onto the grid over a year as their customers consume. Their “greener gas” tariffs contain a minimum of 10% renewable biogas, with the remaining emissions carbon offset through investments in Gold Standard projects. This holistic approach to green energy supply is a key differentiator, providing a comprehensive solution for households looking to minimise their carbon footprint.
Solar Panel and Battery Installation Services
Beyond supply, Good Energy provides end-to-end services for installing solar panels and home batteries. This integrated approach means customers can not only source green energy but also generate and store their own. For instance, the site highlights packages including “10 solar panels for £6,850” or “£14,300 with a Tesla Powerwall 3.” The use of premium hardware from brands like Tesla Powerwall and SolarEdge, backed by long-term warranties, suggests a focus on quality and reliability. This aligns with a responsible and ethical business practice, ensuring customers receive durable and efficient systems.
Heat Pump Upgrades and Whole Home Energy Improvements
Recognising that heating is a significant part of a home’s energy consumption, Good Energy also facilitates the upgrade to heat pump systems. They offer bespoke designs and installation, and notably, highlight potential savings of “£7,500 with the Boiler Upgrade Scheme.” This practical assistance in navigating government incentives adds significant value. Furthermore, their “Whole home energy improvements” service provides expert advice for integrating various renewable technologies, helping homeowners create a truly energy-efficient and self-sufficient living space. This advisory role underscores their commitment to empowering sustainable living, rather than just selling products.
EV Charging Solutions and Export Tariffs
For electric vehicle owners, Good Energy offers smart EV tariffs designed for lower-cost charging, leveraging their renewable electricity supply. They also provide “export tariffs” which allow customers to sell any surplus electricity generated by their solar panels back to the grid. This creates a circular economy where consumers become prosumers, actively contributing to the grid’s green energy mix. This feature is particularly appealing for those looking to maximise the financial and environmental benefits of their home renewable installations.
Customer Support and Digital Tools
Good Energy prides itself on customer service, evidenced by their “Excellent” rating on Trustpilot (4.8/5 from over 13,000 reviews) and a respectable 3.6/5 from Citizen’s Advice. The website provides extensive support resources, including articles on using their app and online account, tariff information, and assistance for specific situations like bereavement or financial difficulty. The availability of a mobile app for both App Store and Google Play allows customers to manage their accounts, submit readings, and make payments conveniently, highlighting their embrace of modern digital solutions to enhance user experience. Yourlottoservice.co.uk Review
Goodenergy.co.uk Pros & Cons
Understanding the strengths and weaknesses of any service is crucial for making an informed decision. Goodenergy.co.uk presents a compelling case for green energy, but like any provider, it comes with its own set of advantages and considerations.
Advantages of Choosing Goodenergy.co.uk
- Genuine Green Credentials: This is perhaps their strongest selling point. Good Energy doesn’t just buy Renewable Energy Guarantees of Origin (REGOs); they actively source from over 2,500 independent generators and are transparent about their “Good Green Supply” metrics (e.g., 100% true green power, 40% new green, 90% time-matched). This commitment to genuinely driving new renewable generation distinguishes them.
- B Corp Certification: Being a Certified B Corp means they meet high standards of verified social and environmental performance, public transparency, and legal accountability. This certification provides an independent assurance of their ethical operations, which is highly valuable for consumers seeking responsible companies.
- Comprehensive Home Energy Solutions: Beyond just supplying electricity and gas, they offer installation services for solar panels, home batteries (including Tesla Powerwall 3), and heat pumps. This makes them a one-stop-shop for homeowners looking to fully transition to sustainable living.
- Strong Customer Service Reputation: With an “Excellent” Trustpilot rating of 4.8 out of 5 from over 13,000 reviews, and a solid 3.6 out of 5 from Citizen’s Advice, their customer support is well-regarded. The testimonials on their homepage further reinforce this, highlighting helpful and friendly interactions.
- Transparency and Information: The website is exceptionally clear about their energy mix, their B Corp status, and how their “greener gas” works. They actively challenge industry standards with “Good Green Supply,” promoting greater transparency across the sector.
- Support for Energy Independence: By offering export tariffs and installation services for generation and storage, they empower customers to become more energy independent and even contribute to the grid.
Considerations When Reviewing Goodenergy.co.uk
- Potential for Higher Costs: While they are transparent about their green sourcing, truly green energy often comes at a premium due to the costs associated with supporting independent generators and investing in new renewable infrastructure. Specific tariff pricing would require a direct quote, so it’s essential for potential customers to compare against other suppliers.
- Limited Direct Price Comparison on Site: While some installation prices are quoted (e.g., £6,850 for 10 solar panels), direct tariff comparison tools for electricity and gas supply are not prominently featured on the homepage. Customers would need to use their “Switch in 2 minutes” tool to get a personalised quote.
- Citizen’s Advice Rating Nuances: While 3.6/5 from Citizen’s Advice is described as good (and noted that no supplier ranked higher than 3.8), it’s important for consumers to understand the categories measured: complaints (4*), contact waiting times (3*), and customer commitments (3*). While overall good, the 3* ratings in waiting times and commitments suggest there might be areas for improvement in service speed or adherence to commitments, though within industry norms.
- National Grid Limitations: As noted in their small print, “Electricity reaches you through the National Grid, which contains electricity generated from a mix of sources, including fossil fuels.” While Good Energy matches usage with 100% renewables on their end, the physical electricity flowing to a home in the UK will always be a mix from the grid. This is a common point of confusion for green energy, and Good Energy is transparent about it, but it’s a reality consumers should be aware of.
- Reliance on Independent Generators: While a “pro” for genuine green sourcing, reliance on a vast network of 2,500 independent generators could, in theory, introduce complexities in supply chain management compared to companies that own larger generation assets directly.
Goodenergy.co.uk Alternatives
When considering alternatives to Good Energy, the focus remains on ethical, sustainable, and reliable energy solutions for UK households. The market for green energy providers has grown significantly, offering various approaches to renewable sourcing and customer service.
Exploring Other Ethical Energy Providers
The UK energy market has several players committed to green energy, each with distinct features. Octopus Energy is a major player, renowned for its innovative tariffs like Agile Octopus, which leverages smart meter data to offer cheaper off-peak electricity, and its strong focus on customer service. They are also a large purchaser of renewable electricity. Ecotricity is another veteran in the green energy space, often referred to as the “world’s first green electricity company.” They are unique in that they generate a significant portion of their electricity from their own wind and solar farms, aligning with a ‘source-to-consumer’ model. For consumers seeking a more traditional supplier with green options, major players like British Gas (through their specific green tariffs) also offer 100% renewable electricity as standard or as an upgrade, though their primary business model isn’t solely focused on renewables.
Home Energy Efficiency and Management Solutions
Beyond switching energy suppliers, a significant ethical and practical step is to reduce overall energy consumption. This is where smart home energy management systems and insulation solutions come into play. Products like Hive Smart Home Energy and Tado Smart Thermostats offer intelligent control over heating and electricity usage. For instance, Tado’s geofencing feature can automatically turn off heating when the last person leaves the house, while Hive smart plugs allow for remote control and monitoring of appliances. Investing in high-quality insulation materials, such as Loft Insulation or Cavity Wall Insulation (though not directly sold on Amazon, categories can be searched for reputable local installers), drastically reduces heat loss, leading to substantial energy savings and lower carbon emissions. These solutions align with Islamic principles of avoiding waste (Israf) and stewardship of resources.
Self-Generation and Storage Technologies
For those with the financial capacity and suitable properties, investing in self-generation technologies offers the ultimate energy independence. Solar Panels for Home Use (Category) are a primary choice, allowing households to generate their own clean electricity. The integration of Home Battery Storage Systems (like the Tesla Powerwall, which Good Energy offers) maximises the benefits of solar by storing excess generation for use during peak demand or at night. While the initial investment is substantial (often £5,000 to £15,000+ for a full system), the long-term savings and environmental benefits are significant. Additionally, Air Source Heat Pumps are increasingly popular for greener heating, extracting heat from the air to warm homes efficiently. Government schemes like the Boiler Upgrade Scheme can help offset the cost.
How to Cancel Goodenergy.co.uk Subscription
Cancelling an energy supplier subscription generally follows a standardised process in the UK, regulated by Ofgem. While Good Energy’s website doesn’t explicitly detail a “cancel subscription” link or page, the process usually involves contacting their customer service or switching to a new supplier, which automatically handles the cancellation with your current provider. Helloservices.co.uk Review
Understanding the Cancellation Process
Typically, to cancel your energy supply with Good Energy, the most straightforward method is to switch to a new energy supplier. When you initiate a switch with a new provider, they handle the communication with Good Energy on your behalf. This is a regulated process designed to be seamless for the consumer. Your new supplier will usually contact Good Energy, inform them of the switch, and arrange for the final meter readings and billing. This process usually takes around 21 days, including a 14-day cooling-off period.
Direct Contact for Cancellation
If you prefer to cancel without switching to a new supplier (e.g., if you are moving out of the UK or moving to a property where energy is supplied differently), you would need to contact Good Energy directly. Their website provides contact information in their support section. You can typically find their phone number and email address for customer service inquiries. When contacting them, be prepared to provide your account details, meter readings, and your reason for cancellation. It’s advisable to have your account number and a recent bill handy.
Final Bill and Refunds
After cancellation, Good Energy will issue a final bill based on your last meter reading. If you have a credit balance, they are legally obliged to refund it to you. If you owe them money, you’ll need to settle the outstanding balance. Keep a record of all communications and final meter readings for your own reference. Ensure your direct debit is not cancelled until your final bill has been paid or a refund processed, to avoid any administrative issues.
Goodenergy.co.uk Pricing
Understanding the pricing structure for Goodenergy.co.uk involves looking at both their energy tariffs and the installation costs for their renewable technology solutions. While specific tariff prices for electricity and gas are dynamic and require a personalised quote, the website provides insights into their overall approach and some indicative installation costs. Alwaysknittingandsewing.co.uk Review
Energy Tariffs and “Good Green Supply”
Good Energy’s core offering is its 100% renewable electricity and greener gas tariffs. The exact per-unit cost (pence per kWh) and daily standing charge will vary based on your location, meter type (standard or smart), and the specific tariff plan you choose. They do not publish a standard price list on their main pages, typical for most energy suppliers who tailor quotes. They do, however, emphasise their “Good Green Supply” standard, which suggests a commitment to genuine green sourcing. While this might imply a slightly higher cost compared to the cheapest non-renewable tariffs on the market, it reflects the true cost of sourcing and supporting independent renewable generators, which aligns with ethical consumption. To get precise pricing, you would need to use their “Switch in 2 minutes” tool on the website, which will provide a tailored quote based on your postcode and estimated usage.
Installation Costs for Solar Panels and Heat Pumps
Good Energy provides transparent indicative pricing for some of their installation services, which is a significant plus. For instance:
- Solar Panels: They quote “10 solar panels for £6,850”. This provides a clear benchmark for homeowners considering solar.
- Solar Panels with Battery Storage: A more comprehensive package is offered at “£14,300 with a Tesla Powerwall 3.” This indicates that their offerings include premium battery storage solutions, which are a substantial investment but provide greater energy independence.
- Heat Pumps: While not a fixed price, they highlight potential savings of “£7,500 with the Boiler Upgrade Scheme” when upgrading to a heat pump. This suggests that their heat pump installations are priced to allow customers to leverage government grants effectively, significantly reducing the net cost to the consumer.
These upfront cost indicators are valuable for budgeting and planning. It’s important to note that actual installation costs can vary based on individual property specifics, system size, and any additional complexities. They likely offer bespoke quotes after a site survey, typical for such installations.
Value for Money and Ethical Investment
From an ethical perspective, Good Energy’s pricing, while potentially not the absolute cheapest on the market for energy supply, reflects a commitment to genuine sustainability and ethical sourcing. Investing in their tariffs or installation services means supporting a company that is B Corp certified, transparent about its green credentials, and actively contributing to the growth of renewable energy infrastructure in the UK. For consumers prioritising environmental responsibility and ethical business practices, the value proposition extends beyond just monetary cost to encompass the positive impact on the planet and support for a fair energy transition. The long-term savings from reduced energy bills through solar and heat pumps further enhance the value, making it an investment in both personal finance and environmental stewardship.
Goodenergy.co.uk vs. Competitors
In the dynamic UK energy market, Goodenergy.co.uk stands out with its specific niche and ethical positioning. Comparing it to key competitors reveals its unique strengths and where it might differ in its value proposition.
Good Energy vs. Octopus Energy
Good Energy: Focuses on genuinely green energy sourcing, with strong transparency through “Good Green Supply” and B Corp certification. They appeal to customers who prioritise knowing exactly where their energy comes from and are willing to pay a premium for that. Their integrated offering of solar, battery, and heat pump installations makes them a one-stop-shop for home energy upgrades.
Octopus Energy: A major challenger, known for its innovative tariffs (e.g., Agile, Tracker) that leverage smart meter data to offer customers greater control and potential savings. They are also 100% renewable electricity suppliers and have excellent customer service, often topping satisfaction surveys. While Octopus is green, Good Energy’s specific focus on sourcing from a vast network of independent generators and their detailed transparency metrics might appeal more to those seeking the deepest level of green assurance. Octopus’s larger scale might mean slightly more competitive standard tariffs.
Key Difference: Good Energy’s deep-dive into genuine green sourcing and B Corp status versus Octopus’s innovation in tariffs and broader market presence.
Good Energy vs. Ecotricity
Good Energy: As discussed, prioritises independent generators and robust transparency standards. Their investment in home installations is a growing area.
Ecotricity: Often considered the “original” green energy supplier in the UK. A significant portion of Ecotricity’s power comes from its own wind and solar farms, giving them a unique “bill to build” model where profits are reinvested into new renewable projects. This direct ownership model is a strong ethical pull for many.
Key Difference: Good Energy’s focus on a wide network of independent generators versus Ecotricity’s emphasis on owning and building its own renewable assets. Both are highly ethical, but their approaches to sourcing differ.
Good Energy vs. Traditional “Big Six” Suppliers (e.g., British Gas, EDF Energy)
Good Energy: A specialist green energy provider with a strong ethical backbone (B Corp). Their operations and ethos are entirely centred around renewables and sustainable living. They offer integrated services for renewable installations.
Traditional Suppliers: While many traditional “Big Six” suppliers now offer “green” tariffs (often 100% renewable electricity matched with REGOs), their core business models are often still deeply entwined with conventional energy sources and infrastructure. Their green offerings are often an add-on, rather than their sole mission. Customer service can be more varied due to sheer scale.
Key Difference: Good Energy’s foundational commitment to renewables and ethical operations versus traditional suppliers offering green tariffs as one option among many. Good Energy is generally preferred by those seeking a truly values-driven energy partner.
Good Energy vs. Smaller, Regional Green Suppliers
Good Energy: Occupies a unique space as a well-established, B Corp certified national player with significant market presence in the green sector, yet still maintaining a clear ethical focus.
Smaller Regional Suppliers: Some smaller, localised green energy suppliers exist, often with even more direct community ties or niche sourcing models (e.g., local hydro schemes). They might offer a very personal service but may lack the comprehensive service offerings (like installations) or the scale of Good Energy.
Key Difference: Good Energy strikes a balance between being a significant, reputable green player and maintaining strong ethical commitments, whereas smaller suppliers might be hyper-local but with less infrastructure. Compasscontracting.co.uk Review
In summary, Goodenergy.co.uk distinguishes itself through its strong commitment to genuine green sourcing transparency, its B Corp certification, and its comprehensive offerings for home renewable energy installations. While competitors like Octopus excel in tariff innovation and customer service, and Ecotricity in direct asset ownership, Good Energy carves out a niche for those who value deep ethical commitment, verified transparency, and a holistic approach to sustainable home energy.
FAQ
What is Goodenergy.co.uk?
Goodenergy.co.uk is a UK-based energy supplier that provides 100% renewable electricity and greener gas to homes and businesses. They also offer services for installing solar panels, home batteries, and heat pumps.
Is Goodenergy.co.uk legitimate?
Yes, Goodenergy.co.uk appears to be a legitimate and well-established energy provider in the UK, operating for 25 years and holding B Corp certification.
What does “B Corp Certified” mean for Good Energy?
Being “B Corp Certified” means Good Energy meets high standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. It signifies a strong commitment to ethical business practices. Thelondonclinic.co.uk Review
How green is Good Energy’s electricity?
Good Energy states their electricity is 100% renewable, sourced from over 2,500 independent generators. They back this with their “Good Green Supply” standard, detailing metrics like 100% true green power and 90% time-matched power.
Does Good Energy offer greener gas?
Yes, Good Energy offers “greener gas” tariffs which contain a minimum of 10% renewable biogas, with the remaining emissions carbon offset by investing in Gold Standard projects.
What is “Good Green Supply”?
“Good Green Supply” is Good Energy’s transparency standard that details how green their energy truly is, providing metrics on sourcing directly from renewables, new green generation, and time-matched power.
Can Good Energy install solar panels and batteries?
Yes, Good Energy provides end-to-end installation services for solar panels and home batteries, including premium brands like Tesla Powerwall.
How much do solar panels from Good Energy cost?
Good Energy quotes “10 solar panels for £6,850” or “£14,300 with a Tesla Powerwall 3,” providing indicative pricing for their installation packages. Rightcc.co.uk Review
Does Good Energy offer heat pump installations?
Yes, Good Energy offers bespoke heat pump system design and installation, also highlighting potential savings through the Boiler Upgrade Scheme.
What are export tariffs from Good Energy?
Export tariffs allow customers who generate their own renewable electricity (e.g., with solar panels) to sell any surplus power back to the grid, earning money for the energy they don’t use.
Does Good Energy have a mobile app?
Yes, Good Energy has a mobile app available for download on both the Apple App Store and Google Play, allowing customers to manage their accounts, submit readings, and make payments.
How is Good Energy rated for customer service?
Good Energy is rated “Excellent” on Trustpilot with a 4.8 out of 5 Trustscore from over 13,000 reviews. Citizen’s Advice also rates them 3.6 out of 5 stars, with good scores in complaints and reasonable scores in contact waiting times and customer commitments.
How do I switch to Good Energy?
You can switch to Good Energy via their website by using their “Switch in 2 minutes” tool, which requires your postcode and some details to provide a personalised quote. Corsagecreations.co.uk Review
How do I cancel my Good Energy subscription?
The easiest way to cancel your Good Energy subscription is by switching to a new energy supplier, who will handle the cancellation process on your behalf. Alternatively, you can contact Good Energy’s customer service directly.
Does Good Energy offer EV charging tariffs?
Yes, Good Energy offers smart EV tariffs designed to provide lower-cost charging for electric vehicles, leveraging their renewable electricity supply.
What kind of support does Good Energy offer if I’m struggling to pay?
Good Energy provides additional support for customers struggling to pay their bills, and offers eligibility assessment for their Priority Services Register. Details are available in their support section.
Does Good Energy provide energy efficiency advice?
Yes, the Good Energy website offers energy efficiency advice and guidance on making your home greener, including learning about solar panels and heat pumps.
What are the benefits of choosing Good Energy for home energy improvements?
Benefits include expert advice, bespoke system design, installation of premium hardware (like Tesla Powerwall), long-term warranties, and 25 years of expertise in renewable energy. Royalestones.co.uk Review
Are there any hidden fees with Good Energy?
The website does not highlight any hidden fees. Like all energy suppliers, their tariffs consist of a unit rate (pence per kWh) and a daily standing charge, which are provided in personalised quotes. Installation costs are clearly outlined for specific products.
How does Good Energy compare to other green energy suppliers like Octopus Energy?
Good Energy stands out with its B Corp certification and a highly transparent “Good Green Supply” standard, detailing its direct sourcing from independent generators. Octopus Energy is known for innovative smart tariffs and strong customer service, also offering 100% renewable electricity but with a different sourcing emphasis.
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