1pbroadband.com Review

Based on looking at the website 1pbroadband.com, it appears to be a legitimate internet service provider ISP offering broadband and call packages in the UK.

The site clearly outlines its services, pricing, and features.

However, a comprehensive review of any online service requires a deeper dive into several critical aspects that are often missing from a typical homepage.

For instance, detailed transparency on data privacy, robust customer support accessibility beyond just phone and online, and clear information regarding service level agreements SLAs are crucial for a complete assessment.

Here’s an overall review summary:

Overall Legitimacy: Appears legitimate as an ISP operating in the UK.
Service Offerings: Offers various full-fibre and part-fibre broadband packages, including bundled calls.
Pricing Transparency: Clearly states connection charges, monthly fees, and contract lengths.
Key Features Highlighted: Emphasizes Wi-Fi 6 hub, no in-contract price rises, unlimited downloads, and UK-based customer support.
Trustpilot Integration: Displays a Trustpilot score, claiming to be the “UK’s most trusted” based on specific comparison.
Missing Information: Lacks detailed privacy policy, terms of service, clear complaint resolution processes, and comprehensive support channels on the homepage.
Ethical Standing: As an internet service provider, the core service itself is generally permissible. However, the lack of robust privacy policy details and full transparency on data handling could be a point of concern for users prioritizing comprehensive digital ethics.

While 1pbroadband.com presents itself as a straightforward broadband provider, a discerning user will always look beyond the initial offerings.

The absence of easily accessible, comprehensive legal and support documentation on the homepage is a significant gap.

Trust is built not just on promises of “no gimmicks” but on readily verifiable policies and a clear commitment to user rights and data protection.

Here are some alternatives for reliable and ethical internet service providers, focusing on those with strong reputations for transparency and customer service, which aligns with an ethical approach to business:

Verizon Fios
- Key Features: High-speed fiber optic internet, symmetrical upload/download speeds, strong reliability, various plans from 300 Mbps to 2 Gig.
- Average Price: Varies by plan and region, typically starts around $40-$50/month for basic fiber plans.
- Pros: Excellent speed and reliability, often rated highly for customer satisfaction, dedicated fiber connection.
- Cons: Availability limited to specific regions, higher pricing for top-tier plans.
AT&T Fiber
- Key Features: Pure fiber network, symmetrical speeds, unlimited data, plans up to 5 Gbps, robust security features.
- Average Price: Starts around $55/month for basic fiber, increases with speed tiers.
- Pros: Very fast and reliable internet, broad coverage in fiber-ready areas, strong commitment to fiber infrastructure.
- Cons: Not available everywhere, some customers report varying customer service experiences depending on the region.
Xfinity Comcast
- Key Features: Wide availability, diverse range of speed options from basic to multi-gig, extensive Wi-Fi hotspot network, Xfinity Flex streaming box.
- Average Price: Varies widely by plan and promotional offers, typically starts around $30-$40/month.
- Pros: Very accessible in many parts of the US, competitive pricing for entry-level plans, often offers good bundling options.
- Cons: Primarily cable internet though fiber options exist, data caps on some plans, customer service can be inconsistent.
Spectrum Charter Communications
- Key Features: No data caps, no contracts, free modem, widespread availability across the US, speeds up to 1 Gig.
- Average Price: Starts around $50-$60/month, often has promotional rates for new customers.
- Pros: Simplicity with no contracts or data caps, generally reliable service, good for streaming and heavy usage.
- Cons: Pricing tends to increase after introductory periods, upload speeds can be slower compared to fiber.
Google Fiber
- Key Features: Symmetrical gigabit speeds, transparent pricing, no contracts, excellent reliability.
- Average Price: Around $70/month for 1 Gig.
- Pros: Exceptional speed and reliability, straightforward pricing, highly rated customer service.
- Cons: Extremely limited availability, only in select cities.
T-Mobile Home Internet
- Key Features: Utilizes T-Mobile’s 5G network, simple plug-and-play setup, no contracts, unlimited data, competitive pricing.
- Average Price: Around $50/month.
- Pros: Easy to set up, good alternative for areas without traditional wired broadband, simple pricing.
- Cons: Performance dependent on 5G signal strength, speeds can vary, not ideal for extremely heavy users or those requiring very low latency.
Cox Communications
- Key Features: Wide range of speed tiers, bundles with TV and phone, Panoramic Wi-Fi gateway, some plans include data.
- Average Price: Varies by plan, starts around $30-$40/month for basic, up to $100+ for higher speeds.
- Pros: Extensive coverage in many areas, diverse options for different user needs, competitive bundling.
- Cons: Data caps on most plans though unlimited options are available for an extra fee, pricing increases after promotional periods.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

1pbroadband.com Review & First Look

When you first land on 1pbroadband.com, the immediate impression is one of clarity and straightforwardness.

The website aims to present itself as a no-nonsense internet service provider, focusing on value and performance.

This is crucial for any service that hopes to gain user trust in a competitive market.

A well-designed, informative homepage is often the first point of contact, and 1pbroadband.com does a decent job of putting its core offerings front and center.

Initial Design and Navigation: The site’s layout is clean, with key information easily scannable. Navigation is intuitive, guiding visitors to broadband packages, tariff details, and availability checks. This simplicity is a plus, as it prevents information overload.
Key Information Presentation: The homepage immediately highlights “GREAT VALUE BROADBAND” and core benefits like “No in-contract price rises” and “Free Wi-Fi 6 hub.” This direct approach is effective in communicating immediate value propositions to potential customers.
Cookie Consent: The prominent cookie consent banner at the top of the page is a standard and necessary feature, indicating compliance with data privacy regulations. Users are given options to accept all or change preferences, which is a good practice.
Call to Action: Calls to action like “Find out more” and “Check availability” are strategically placed alongside package details, encouraging users to delve deeper or initiate the sign-up process.
Trust Signals: The inclusion of a Trustpilot score and a comparison with other major UK broadband providers is a strong attempt to build trust. Displaying a higher rating compared to competitors, even with a specific disclaimer on the date of comparison, aims to reassure visitors about their service quality.

1pbroadband.com Pros & Cons

Delving into the specifics, 1pbroadband.com offers several compelling advantages, but like any service, it also has areas that could raise questions for a discerning consumer.

Understanding both sides is essential for a balanced review.

Pros:

No In-Contract Price Rises: This is a significant advantage in the broadband market, where many providers implement annual price hikes during the contract term. This commitment to stable pricing offers predictability and financial peace of mind.
Free Wi-Fi 6 Hub: Providing a modern Wi-Fi 6 router is a strong selling point. Wi-Fi 6 offers improved speeds, efficiency, and performance, especially in homes with multiple connected devices. This saves customers the upfront cost of purchasing a compatible router.
Fast Switching – We Handle Everything: The promise of a seamless transition from a previous provider removes a common barrier for customers considering a switch. This suggests a focus on customer convenience.
Unlimited Downloads: For most modern internet users, unlimited data is a non-negotiable. 1pbroadband.com explicitly states “Unlimited Downloads,” ensuring no unexpected usage caps or throttling concerns, which is a crucial feature for streaming, gaming, and extensive browsing.
UK’s Cheapest Calls: For those who still use landlines or make calls to UK mobiles frequently, the 1p per minute rate with a low call setup charge is exceptionally competitive, potentially offering significant savings compared to other providers.
UK-Based Customer Support: This is a considerable advantage for many users who prefer to communicate with local support staff for clearer communication and understanding of regional issues.
Zero Traffic Management: The assurance that they “don’t throttle speeds at peak times” is a major plus, as it means users can expect consistent performance even during high-demand hours.
No Loyalty Penalty: The claim of a “unique low price guarantee” and the statement that customers “will never need to switch again” suggests a commitment to long-term fair pricing, which is a rare and welcome promise in the industry.

Cons:

Limited Transparency on Policies: While the cookie policy is mentioned, readily available and detailed links to a comprehensive privacy policy, terms and conditions, and acceptable use policy are not immediately obvious or prominent on the homepage. This can be a concern for users prioritizing data privacy and legal clarity.
No Clear Service Level Agreement SLA Information: The homepage doesn’t detail performance guarantees, uptime assurances, or specific remedies for service outages. While “reliable” is stated, an SLA provides concrete commitments.
Basic Customer Support Information: While UK-based support is highlighted, specific hours of operation, alternative contact methods e.g., email support address, live chat beyond a general “online support” mention, or detailed troubleshooting resources are not easily found on the main page.
Lack of Community/Support Forums: Many reputable ISPs offer community forums or extensive knowledge bases where users can find solutions, share experiences, and get peer support. This is not apparent on the 1pbroadband.com homepage.
Focus on Trustpilot Score Without Full Context: While Trustpilot is a good indicator, presenting it as the sole measure of “UK’s most trusted” without direct links to detailed customer reviews or more granular data can be perceived as selective. The disclaimer about the comparison date 01/11/2024 is helpful, but users might want to see the live, continuously updated score.
18-Month Contract: While fairly standard, some users prefer no-contract options or shorter terms for flexibility. The fixed 18-month commitment might deter those seeking greater freedom.
Connection Charge: A £9.99 connection charge, while small, is still an upfront cost that some providers waive, especially during promotions.

1pbroadband.com Pricing

Understanding the pricing structure of any broadband provider is paramount for consumers.

1pbroadband.com does a commendable job of presenting its various plans with clear monthly fees and initial charges right on the homepage, allowing for quick comparisons.

Broadband Only Full Fibre to the Property & SoGEA:

Full-fibre 1000:
- Speed: Up to 950Mb/s download
- Price: £40 /month originally £52
- Notes: Their fastest and most reliable full-fibre option.
Full-fibre 500:
- Speed: Up to 523Mb/s download
- Price: £33 /month originally £45
- Notes: Geared towards 4K streaming and gaming.
Full-fibre 200:
- Speed: Up to 199Mb/s download
- Price: £27 /month originally £39
- Notes: Ideal for streaming and gaming.
Full-fibre 100:
- Speed: Up to 109Mb/s download
- Price: £26 /month originally £38
- Notes: Ideal for streaming on all your devices.

Part-Fibre Broadband and Phoneline:

Part-fibre 80 and calls:
- Speed: Up to 80Mb/s download
- Price: £32 /month originally £44
- Notes: Fast access on devices, includes great value calls.
Broadband and calls:
- Speed: Up to 11Mb/s download
- Notes: Essential broadband, includes great value calls.

General Pricing Notes:

Connection Charge: A £9.99 connection charge applies to all packages.
Contract Length: All contracts are 18-month terms.
Call Tariff:
- UK landlines: 1p a minute*
- UK mobiles: 1p a minute*
- International calls: from 19p a minute
- *10p call set-up charge does not apply to non UK destinations.
“No in-contract price hikes”: This is a critical pricing policy, ensuring the monthly fee remains stable for the duration of the 18-month contract.
“No loyalty penalty”: This implies that existing customers will not be penalized with higher prices after their contract ends, suggesting they can renew on similar or current best available tariffs. This is a progressive approach in an industry often criticized for offering better deals to new customers.

Overall, the pricing is competitive, especially considering the “no in-contract price hikes” policy and the inclusion of a Wi-Fi 6 hub.

The tiered structure allows customers to choose a speed that fits their needs and budget. Kikoff.com Review

The detailed call tariff is also a strong point for users who still rely on traditional phone services.

1pbroadband.com vs. Major UK Competitors

In the highly competitive UK broadband market, 1pbroadband.com positions itself against major players like TalkTalk, BT Broadband, Plusnet, Sky, and Virgin.

The website itself highlights a Trustpilot comparison, showing 1pbroadband.com with a 4.0 “Great” rating against others’ “Average” or “Bad” ratings as of November 1, 2024. This comparison, while self-serving, provides a starting point for assessing their market standing.

Let’s break down how 1pbroadband.com broadly compares to these established names, focusing on general characteristics often associated with each provider.

1pbroadband.com:
- Strengths: Emphasis on “no in-contract price rises,” competitive call rates, free Wi-Fi 6 hub, UK-based customer support, and “no loyalty penalty.” Their focus appears to be on straightforward value and transparent pricing within the contract term. The 1p per minute calls are a standout feature.
- Potential Weaknesses: Less established brand recognition compared to giants, less comprehensive customer support channels based on homepage info, and potentially limited advanced features or bundling options compared to larger integrated providers. Their full-fibre network might not be as widespread as the legacy infrastructure of some older players.
TalkTalk:
- General Profile: Known for competitive pricing and often offering entry-level broadband deals. They aim for affordability.
- Comparison: 1pbroadband.com claims a better Trustpilot score. TalkTalk might have broader availability due to its long-standing presence, but its reputation for customer service has been mixed in the past. 1pbroadband.com’s “no in-contract price rises” is a direct challenge to TalkTalk’s and others’ historical price adjustment practices.
BT Broadband:
- General Profile: The largest provider in the UK, leveraging the Openreach network. Often seen as a premium provider with a wide range of packages, including TV and mobile bundles.
- Comparison: BT typically offers higher speeds and more comprehensive bundles, but often at a higher price point. Their customer service is generally considered reliable, though not without its criticisms. 1pbroadband.com is likely competing on price and the “no price rise” guarantee, while BT offers the security of a major national brand and extensive infrastructure.
Plusnet:
- General Profile: Owned by BT, Plusnet is often marketed as a more budget-friendly option with a strong focus on basic, reliable broadband and good customer service.
- Comparison: Similar to 1pbroadband.com, Plusnet also emphasizes value. 1pbroadband.com’s 1p call rates are significantly cheaper than Plusnet’s standard rates, which could be a deciding factor for some users. Plusnet’s customer service generally receives good feedback, which is a strong point for both.
Sky:
- General Profile: A major player primarily known for TV services, offering comprehensive bundles of TV, broadband, and mobile. Focus on entertainment integration.
- Comparison: Sky’s strength lies in its ecosystem of entertainment content. 1pbroadband.com is purely a broadband and calls provider, competing on internet performance and price rather than bundled entertainment. Sky often has robust parental controls and advanced Wi-Fi features.
Virgin Media: Go.fahw.com Review
- General Profile: Operates its own cable network, offering some of the fastest widely available speeds in the UK. Known for its strong internet performance, often paired with TV and mobile bundles.
- Comparison: Virgin Media’s speeds, particularly on their independent cable network, are often higher than what standard Openreach-based full-fibre offers in some areas, though 1pbroadband.com’s 950Mb/s is competitive. Virgin is often more expensive, and their customer service can be divisive. 1pbroadband.com offers a fiber-to-the-property solution, which directly competes with Virgin’s performance claims.

In essence, 1pbroadband.com appears to carve a niche by focusing on transparency, value, and a commitment to stable pricing, directly addressing common pain points with larger, more complex providers.

Their success hinges on delivering on these promises and building a robust, accessible customer support system.

How to Check 1pbroadband.com Availability

Checking service availability is the crucial first step for any potential customer, as even the best deals are irrelevant if the service isn’t offered in your location.

1pbroadband.com makes this process relatively straightforward from its homepage.

Direct Link: On the homepage, there’s a prominent “Check availability” button. This is linked to https://1pbroadband.com/order-your-fibre-broadband.
The Process:
1. Click “Check availability”: This will likely take you to a dedicated page or a pop-up.
2. Enter Your Postcode: The standard method for broadband availability checks in the UK is entering your postcode. This allows the system to determine which type of fibre full-fibre or part-fibre and speeds are accessible at your address.
3. Verify Address Details: After entering the postcode, you might be asked to select your specific address from a list to ensure accuracy.
4. Receive Results: The system will then display the broadband packages available to you, detailing speeds and prices specific to your location. This is important because full-fibre rollout is ongoing, and availability can vary significantly even within the same town.
Importance of Postcode Check:
- Infrastructure Dependent: Broadband services, especially full-fibre FTTP, are highly dependent on the physical infrastructure laid out in specific areas. A postcode check confirms if the necessary fibre optic cables reach your property or if only part-fibre FTTC is available.
- Speed Limitations: The availability check will also clarify the maximum speeds you can realistically achieve at your address, as advertised speeds are “up to” figures and can be impacted by local infrastructure.
- Tailored Offers: The check ensures you only see relevant packages and pricing for your home, preventing frustration from seeing unavailable deals.

It’s always recommended to perform this availability check even if you believe your area is covered, as network rollouts are dynamic, and specific addresses might have different access levels.

This simple step saves time and ensures you’re looking at the right service options.

How to Manage Your 1pbroadband.com Account

While the homepage of 1pbroadband.com is excellent for attracting new customers, the information about managing an existing account is less prominently displayed but mentioned under “Key Features.” This is a common pattern for many online service providers, where the sales funnel is optimized on the front end, and customer service resources are located deeper within the site.

Under the “No Gimmicks” section, one of the bullet points states:

Simple account management: “You can manage your account online 24/7.”

This suggests the presence of a dedicated online customer portal or account area.

Here’s what a typical online account management system for an ISP usually allows you to do: Nextlevelfunded.com Review

View and Pay Bills: Access your current and past invoices, make payments, set up direct debits, or update payment methods.
Monitor Usage: Check your data usage though 1pbroadband.com states unlimited downloads, some basic metrics might still be available for diagnostics.
Change Personal Details: Update your contact information, address if moving, or password.
Manage Services:
- Upgrade/Downgrade Plan: If available, you might be able to change your broadband speed package.
- Add/Remove Services: Manage any bundled call packages or additional features.
- View Contract Details: Review your current contract term, end date, and service details.
Technical Support: Access FAQs, troubleshooting guides, and potentially initiate support tickets or live chat sessions.
Router Management: In some portals, you can view your router status, manage Wi-Fi settings, or perform basic diagnostics.
Contact Support: Find direct contact numbers or email addresses for customer service, potentially offering different departments for billing, technical, or sales inquiries.

How to Access Inferred:

Given the information on the homepage, customers would typically:

Look for a “Login” or “My Account” link, usually located in the top right corner or footer of the website.
Enter their registered username/email and password.
Once logged in, they would navigate through a dashboard or menu to access the various management features.

For an ethical and user-friendly service, this online portal should be intuitive, secure, and offer comprehensive self-service options, reducing the need for customers to call support for routine tasks.

The “24/7” availability implies continuous access to this digital management tool.

1pbroadband.com Ethical Considerations

When reviewing any business, especially one providing an essential service like internet access, it’s crucial to consider its ethical stance beyond just pricing and speed.

For a blog focused on ethical considerations, particularly within an Islamic framework, several areas come into play.

Data Privacy and Security:

Cookie Policy: 1pbroadband.com explicitly mentions using cookies for personalization, tracking, and advertising. While this is standard practice, the ethical concern lies in the transparency and control offered to users. The mention of “changing preferences” is good, but a clearly linked, comprehensive, and easy-to-understand Privacy Policy and Terms & Conditions document are essential for a complete ethical assessment. Without direct links to these on the homepage, users cannot fully understand how their personal data is collected, stored, used, and protected. From an Islamic perspective, the safeguarding of private information Amanah is paramount, and businesses are expected to be fully transparent and trustworthy in handling user data.
Carrier Grade Security SPI firewall: The mention of an SPI firewall is a positive sign for basic network security. However, details on broader cybersecurity measures, data encryption, and incident response plans are absent on the homepage.
Tracking and Advertising: The use of cookies for “tracking and advertising purposes” necessitates a clear outline of how this data is used, whether it’s shared with third parties, and how users can truly opt out. Excessive tracking without clear consent mechanisms can border on exploitative.

Transparency and Honesty in Marketing:

“No Gimmicks” & “No In-Contract Price Hikes”: These are strong ethical claims. If upheld, they demonstrate a commitment to honesty and fair dealing, which aligns well with Islamic business ethics that forbid deception and ambiguity Gharar. This is a significant pro.
“No Loyalty Penalty”: Another robust ethical claim, promising to treat existing customers fairly. If truly implemented, this is a model for ethical business practice, as it counters the common industry practice of offering better deals to new customers.
Trustpilot Rating: While using a third-party review site is a good trust signal, presenting it as “UK’s most trusted” based on a specific, dated comparison needs to be balanced with easy access to the live, unedited reviews on Trustpilot itself. Exaggerated claims, even if technically true at a point in time, should be avoided to maintain full transparency.

Customer Support and Fairness:

UK-Based Customer Support: This is an ethical advantage, as it generally leads to better communication and support for local customers.
Complaint Resolution: While not on the homepage, an ethical ISP should have a clear, accessible, and fair process for handling customer complaints and disputes. Information on ombudsman services or alternative dispute resolution ADR schemes would enhance trust.

Overall Ethical Stance:

In summary, 1pbroadband.com makes strong ethical claims regarding pricing transparency and fairness “no price hikes,” “no loyalty penalty”. However, the lack of easily accessible, detailed Privacy Policy and Terms & Conditions on the homepage is a notable omission for those prioritizing comprehensive digital ethics. For an ethical consumer, especially one adhering to Islamic principles, trust is built on explicit transparency and verifiable adherence to fair practices, not just on marketing promises. While the service itself internet access is permissible, the method of operation needs full disclosure, particularly concerning data handling. Wholesaledomestic.com Review

How to Cancel 1pbroadband.com Subscription

Information regarding how to cancel a 1pbroadband.com subscription is not explicitly detailed on the homepage. This is standard for many service providers.

Cancellation policies are typically found within the full Terms and Conditions or a dedicated support section of the website.

However, based on industry best practices and the information provided, we can infer the likely process and key considerations.

General Cancellation Process Likely:

Review Your Contract: The homepage states all plans are on an “18-month contract.” Before attempting to cancel, it’s crucial to understand the terms of this contract.
Early Termination Fees ETFs: If you cancel before the 18-month contract period ends, it is highly probable that early termination fees will apply. These fees typically cover the remaining months of your contract or a prorated amount for the equipment provided like the Wi-Fi 6 hub. This is standard industry practice.
Contact Customer Support: The most common way to cancel an ISP service is by contacting their customer support.
- Phone Support: The homepage mentions “UK-based customer support” and “telephone support.” This would be the primary channel for cancellation. Be prepared for retention efforts offers to stay.
- Online/Email Support: While “online support” is mentioned, it’s unclear if this extends to email or a specific online form for cancellations. Some providers require a phone call for cancellations.
Provide Account Details: Have your account number, personal details, and reason for cancellation ready.
Return Equipment: You will likely be required to return the Wi-Fi 6 hub and any other rented equipment. Failure to do so typically results in additional charges. The company should provide instructions and a return label.
Confirmation: Always request a written confirmation of your cancellation, including the effective date and any final charges.

Key Considerations for Cancellation:

Notice Period: Most ISPs require a notice period e.g., 30 days before cancellation. Check the full terms and conditions for this detail.
Contract End Date: If you are nearing the end of your 18-month contract, mark your calendar. Canceling at the end of the contract term will generally avoid any early termination fees.
Moving House: If you are moving, inquire if your service can be transferred to your new address. Many ISPs allow this, which might avoid cancellation fees. If they cannot provide service at your new address, you may be exempt from ETFs, but this needs to be confirmed with their support.
Complaint Resolution: If you are canceling due to service issues, ensure you have followed any official complaint procedures before initiating cancellation. Sometimes, unresolved issues can lead to waivers of ETFs, but this is at the provider’s discretion.

Given the emphasis on “no loyalty penalty” for renewals, 1pbroadband.com might aim for a smoother cancellation process than some competitors, especially for customers at the end of their contract.

However, without explicit details on the homepage, customers must be prepared to navigate the standard industry practices around contract terminations and equipment returns.

FAQ

What is 1pbroadband.com?

1pbroadband.com is a UK-based internet service provider ISP offering various broadband packages, including full-fibre and part-fibre options, alongside call services, emphasizing competitive pricing and a “no in-contract price rises” policy.

Is 1pbroadband.com a legitimate company?

Yes, based on the website’s clear presentation of services, pricing, and contact information, 1pbroadband.com appears to be a legitimate internet service provider operating in the UK market.

What kind of internet speeds does 1pbroadband.com offer?

1pbroadband.com offers a range of speeds, from part-fibre options like 11Mb/s and 80Mb/s, to full-fibre speeds including 100Mb/s, 200Mb/s, 500Mb/s, and their fastest at up to 950Mb/s.

Does 1pbroadband.com have data caps?

No, 1pbroadband.com explicitly states “Unlimited Downloads,” meaning there are no usage caps or restrictions on how much data you can use.

What is the contract length for 1pbroadband.com services?

All broadband packages offered by 1pbroadband.com come with an 18-month contract term. Keepcup.com Review

Does 1pbroadband.com have a connection charge?

Yes, there is a £9.99 connection charge that applies to all of 1pbroadband.com’s broadband packages.

Will my 1pbroadband.com price increase during the contract?

No, 1pbroadband.com explicitly promises “No in-contract price rises,” meaning your monthly fee will remain stable for the duration of your 18-month contract.

What kind of Wi-Fi router does 1pbroadband.com provide?

1pbroadband.com provides a free Wi-Fi 6 Hub, which is an award-winning router optimized for better coverage and faster speeds throughout your home.

Are calls cheap with 1pbroadband.com?

Yes, 1pbroadband.com advertises “UK’s cheapest calls,” charging just 1p a minute for calls to UK landlines and mobiles, with a 10p call set-up charge.

Does 1pbroadband.com have UK-based customer support?

Yes, 1pbroadband.com states it offers UK-based customer support, providing both online and telephone assistance.

How do I check if 1pbroadband.com is available in my area?

You can check availability by clicking the “Check availability” button on their homepage and entering your postcode to see which services are offered at your specific address.

What is “Zero Traffic Management” with 1pbroadband.com?

“Zero Traffic Management” means that 1pbroadband.com does not throttle or slow down your internet speeds at peak times, ensuring consistent performance.

Does 1pbroadband.com offer a “no loyalty penalty” policy?

Yes, 1pbroadband.com claims a “no loyalty penalty” policy, suggesting that they aim to offer fair pricing to existing customers, so you won’t need to switch providers simply to get a better deal after your contract ends.

Can I upgrade my 1pbroadband.com plan during my contract?

While not explicitly detailed on the homepage, most ISPs allow plan upgrades.

You would likely need to contact their customer support or manage your account through their online portal to explore upgrade options. Efficientcoach.com Review

How does 1pbroadband.com compare to other UK broadband providers like BT or Virgin Media?

1pbroadband.com positions itself on competitive pricing and a “no in-contract price hikes” guarantee, often highlighting a favorable Trustpilot score against major competitors.

While larger providers like BT and Virgin Media may offer broader bundles or specific network advantages, 1pbroadband.com focuses on straightforward value and performance.

What if I need to cancel my 1pbroadband.com subscription early?

If you cancel before your 18-month contract ends, you will likely incur early termination fees.

It’s essential to review their full terms and conditions or contact customer support for specific details on early cancellation policies.

Is the Wi-Fi 6 Hub truly free, or do I have to return it?

The Wi-Fi 6 Hub is provided for free as part of the service.

However, like most ISPs, you would likely be required to return the equipment upon cancellation to avoid additional charges.

Does 1pbroadband.com offer any TV bundles?

Based on the homepage information, 1pbroadband.com appears to focus solely on broadband and call services and does not offer TV bundles.

What payment methods does 1pbroadband.com accept?

While not specified on the homepage, ISPs typically accept direct debit, credit/debit card payments, and sometimes offer online payment portals for managing bills.

You would find this information during the sign-up process or within your online account.

How can I manage my 1pbroadband.com account online?

1pbroadband.com states you can “manage your account online 24/7.” You would typically log in through a “My Account” or “Login” link on their website using your registered credentials to access billing, service details, and other account management features. Glaxetics.com Review