Zembl.com.au Review

Based on looking at the website, Zembl.com.au appears to be a legitimate Australian energy broker and comparison service. They focus on helping businesses, both large and small, with energy procurement, bill comparison, and efficiency solutions. Their website presents a clear value proposition, detailing services and showcasing customer success stories. While the site provides a good overview, potential users should always conduct their own due diligence, especially when it comes to financial commitments and energy contracts.

Here’s an overall review summary:

• Purpose: Energy procurement, comparison, and efficiency for Australian businesses.
• Target Audience: Businesses with varying energy consumption levels (under/over $3,000/mth).
• Key Services: Commercial energy procurement, business energy bill comparison, multi-site advice, energy intelligence insights, energy efficiency consulting.
• Transparency: Provides case studies, blog posts, and links to privacy policy and terms & conditions.
• Ethical Considerations: Focuses on cost reduction and efficiency, which aligns with responsible resource management. No direct red flags regarding impermissible practices.
• Customer Support: Offers call-backs, contact forms, and a dedicated ‘Help & FAQs’ section.
• Missing Information: While comprehensive, specific details on typical fee structures or commission models for their brokerage services are not immediately obvious on the homepage. This is common for services that require a call to action to discuss tailored solutions, but for a strict review, its absence is noted.

Zembl aims to simplify the often-complex world of business energy, turning “energy to-dos into done.” They claim over 15 years of experience, helping over 30,000 Australian businesses save time and money. The service appears to be structured around three pillars: ensuring businesses are on the best energy plan, understanding their efficiency potential through data analysis, and then implementing solutions to unlock that potential. They highlight partnerships with energy retailers and tout their “Zemblrs” (their experts) as tenacious and customer-focused. For businesses seeking to optimise their energy expenditure, Zembl presents itself as a viable option for navigating the Australian energy market. However, as with any service involving significant financial commitments, a thorough understanding of their terms and conditions, including any fees or charges, is essential before engagement.

Here are some alternatives for business energy management and efficiency, focusing on ethical, non-edible solutions:

• Energy Management Software
  • Key Features: Real-time energy monitoring, data analytics, consumption insights, reporting, anomaly detection.
  • Average Price: Varies widely, from subscription-based services starting at $50/month to enterprise solutions costing thousands annually.
  • Pros: Provides granular control and visibility over energy use, identifies waste, supports data-driven decisions for efficiency improvements.
  • Cons: Requires initial setup and integration, ongoing data interpretation.
• Smart Energy Meters
  • Key Features: Automated meter reading, remote monitoring, detailed consumption data, integration with energy management platforms.
  • Average Price: $100 – $500 per unit, plus installation costs.
  • Pros: Improves billing accuracy, helps identify peak usage times, enables better forecasting.
  • Cons: Installation required, effectiveness depends on data analysis tools.
• LED Lighting Solutions for Businesses
  • Key Features: High energy efficiency, long lifespan, reduced heat output, various light temperatures and brightness options.
  • Average Price: Varies based on scale, but significant upfront investment for whole-building upgrades.
  • Pros: Drastic reduction in lighting energy consumption (up to 80%), lower maintenance costs, improved light quality.
  • Cons: Higher initial cost compared to traditional lighting, disposal considerations for old fixtures.
• Commercial HVAC Optimisation Systems
  • Key Features: Smart thermostats, zone control, occupancy sensors, predictive maintenance, remote management.
  • Average Price: Thousands to tens of thousands depending on system complexity and building size.
  • Pros: Significant energy savings from heating and cooling, improved indoor comfort, extended HVAC equipment lifespan.
  • Cons: Complex installation, requires professional assessment and setup.
• Power Factor Correction Units
  • Key Features: Reduces reactive power, improves power quality, lowers electricity bills by reducing penalties.
  • Average Price: $500 – $5,000+, depending on capacity and application.
  • Pros: Direct reduction in energy costs, increased system efficiency, improved electrical equipment lifespan.
  • Cons: Requires professional electrical installation and assessment, may not be necessary for all businesses.
• Building Energy Audit Services
  • Key Features: Comprehensive analysis of energy consumption, identification of efficiency opportunities, detailed recommendations, payback period analysis.
  • Average Price: $1,000 – $10,000+, depending on building size and complexity.
  • Pros: Provides a clear roadmap for energy savings, identifies hidden inefficiencies, justifies investment in upgrades.
  • Cons: Upfront cost for the audit, recommendations require further investment to implement.
• Solar Panel Systems for Commercial Use
  • Key Features: On-site electricity generation, reduced reliance on grid power, potential for feed-in tariffs, long lifespan.
  • Average Price: $10,000 – $100,000+ depending on system size and installation.
  • Pros: Significant long-term energy savings, reduced carbon footprint, potential for energy independence.
  • Cons: High upfront investment, requires suitable roof space, performance can vary with weather conditions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Zembl.com.au Review Latest Discussions & Reviews:

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Zembl.com.au Review & First Look

When first landing on Zembl.com.au, the immediate impression is one of professionalism and clarity. The site’s design is clean, intuitive, and clearly targets Australian businesses looking to optimise their energy consumption. The headline, “Everything energy. Saving your business time and improving your bottom line,” immediately communicates their core value proposition. This direct approach is a strong start, setting the stage for what appears to be a focused service.

The website categorises its offerings clearly, distinguishing between “Larger businesses” (Over $3,000/mth energy bill) and “Smaller businesses” (Under $3,000/mth energy bill). This segmentation helps businesses quickly identify the relevant pathways for their specific needs, streamlining the user journey. From an initial glance, Zembl positions itself as a comprehensive energy partner rather than just a comparison tool, offering services from procurement to efficiency consulting. The inclusion of a direct call-to-action (“Get started today” or “Request a call-back here”) is prominent and encourages immediate engagement, suggesting a service-oriented model rather than a purely self-service platform.

Website Navigation and User Experience

The navigation menu is well-structured, featuring categories like “Energy,” “About Us,” “Resources,” and “Contact.” This logical layout makes it easy for visitors to find information about their services, learn about the company, access helpful articles (blog, case studies), and get in touch. The use of clear headings and concise descriptions for each service ensures that users can quickly grasp what Zembl offers. For instance, services like “Commercial energy procurement,” “Business energy bill comparison,” and “Energy efficiency consulting” are clearly defined.

The site incorporates various elements to enhance user experience, including:

• Prominent call-to-action buttons: Guiding users towards engagement.
• Testimonials and case studies: Building trust and demonstrating success (e.g., “$18,900 savings secured for Golden Vine Hotel”).
• Blog section: Providing valuable content and showcasing expertise in the energy sector.
• Clear footer: Containing essential links like Privacy Policy, Terms & Conditions, and social media presence.

However, for a service that involves financial commitments, a more explicit breakdown of their fee structure or how they get compensated (e.g., through retailer commissions or direct fees) isn’t immediately visible on the homepage. While this might be covered during a consultation, full transparency upfront is always ideal for building maximum trust. Webuyback.com.au Review

Zembl.com.au Features

Zembl.com.au offers a suite of features designed to help Australian businesses manage and reduce their energy costs. Their approach appears to be holistic, moving beyond simple price comparison to encompass long-term energy strategy and efficiency. The core services revolve around helping businesses navigate the complex energy market, secure better deals, and implement sustainable energy solutions.

Commercial Energy Procurement

This is a key service, especially for larger businesses. Zembl claims to offer “expert procurement and ongoing service beyond the bill to maximise your energy potential.” This suggests they don’t just find a new rate once but continue to monitor and optimise contracts.

• Negotiation: Their experts reportedly “compare, negotiate and secure competitive rates.” This can save businesses significant time and effort in dealing with multiple energy retailers.
• Ongoing Service: The promise of “beyond the first bill” implies a commitment to ensuring businesses continue to get the best deal, potentially through re-negotiations or adjustments.
• Case Studies: They highlight success stories, such as a “26% cost reduction locked in for WF Energy Controls,” providing tangible evidence of their capabilities.

Business Energy Bill Comparison

For smaller businesses, Zembl offers a rapid comparison service. They claim to find energy savings and switch providers “in one 10-minute call.” This emphasis on speed and convenience is a significant draw for time-poor small business owners.

• Efficiency: The “10-minute call” suggests a streamlined process, leveraging their expertise to quickly identify optimal plans.
• Direct Switching: The ability to “switch you on the spot” indicates a hassle-free transition for businesses.
• Real Savings: Another case study mentions “$18,900 savings secured for Golden Vine Hotel,” reinforcing the potential financial benefits.

Energy Intelligence Insights and Consulting

Beyond just finding better rates, Zembl focuses on helping businesses understand and reduce their actual energy consumption. This is where their value extends into sustainability and long-term cost control. Albatrosstours.com.au Review

• Meter Data Analysis: “Commercial customers get continuous meter data analysis unearthing energy insights,” which can reveal consumption patterns, identify inefficiencies, and pinpoint areas for improvement.
• Personalised Roadmap: Based on these insights, they claim to “provide a personalised roadmap to unlocking efficiency.” This structured approach helps businesses implement changes effectively.
• Implementation Support: Zembl assists in turning insights into action, helping businesses “implement energy efficiency solutions with our trusted Solar and energy efficiency partners.” This indicates a network of vetted professionals.

These features collectively position Zembl as a comprehensive partner for businesses seeking to optimise their energy footprint, rather than just a one-off service.

Zembl.com.au Pros & Cons

Analysing Zembl.com.au reveals several strengths and a few areas where more transparency or detail would enhance the user experience. Understanding both aspects is crucial for any business considering their services.

Pros of Zembl.com.au

• Clear Value Proposition: The website clearly states its mission to save businesses time and money on energy, immediately addressing a common pain point for commercial entities.
• Targeted Services: By segmenting services for “Larger businesses” and “Smaller businesses,” Zembl effectively caters to diverse needs within the commercial sector, making their offerings highly relevant.
• Comprehensive Approach: Beyond simple price comparison, Zembl offers procurement, ongoing service, energy intelligence, and efficiency consulting. This holistic approach provides deeper value.
• Demonstrated Success: The inclusion of specific case studies with tangible savings (e.g., 26% cost reduction, $18,900 savings) builds credibility and trust.
• Professional Website Design: The site is clean, easy to navigate, and features essential legal and informational links (Privacy Policy, Terms & Conditions, FAQs).
• Industry Signatory: Being a “Proud signatory of the National Customer Code for Energy Brokers, Consultants and Retailers” and the “Energy Comparator Code of Conduct” adds a layer of trustworthiness and adherence to industry standards.
• Focus on Efficiency: Their emphasis on “energy intelligence insights” and “energy efficiency consulting” aligns with responsible resource management and long-term sustainability.
• Active Blog: The “Energy thinking” blog section provides useful articles, demonstrating expertise and keeping the content fresh and relevant.

Cons of Zembl.com.au

• Lack of Immediate Pricing/Fee Transparency: While typical for brokerage services that require custom quotes, the website doesn’t offer upfront information on how Zembl earns its revenue (e.g., commissions from retailers, direct service fees). This absence might prompt some users to seek more immediate clarity before engaging.
• Reliance on Call-Back Model: The primary call to action is to “request a call-back.” While this offers personalised service, some users might prefer an immediate online quote or more self-service options, especially for initial exploration.
• Limited Online Tools for Self-Comparison: Unlike some residential comparison sites, there isn’t an interactive tool on the homepage for businesses to input their details and get immediate indicative comparisons without a call. This means a commitment of time is required for initial assessment.
• Generalised Case Studies: While the case studies provide numbers, they don’t delve into the specific details of the energy consumption patterns or the precise methodology applied, which might leave some users wanting more granular information.
• No Explicit Mention of Environmental Impact Metrics: While they focus on efficiency, the website doesn’t overtly highlight environmental benefits or carbon footprint reduction from their services, which could be a strong selling point for eco-conscious businesses.

Overall, Zembl presents as a robust and reliable service for Australian businesses seeking energy solutions. The “cons” are mostly about the level of detail provided upfront, rather than any fundamental issues with the service itself.

Indiaathome.com.au Review

How Zembl.com.au Earns Revenue

Understanding how a service like Zembl.com.au generates its income is crucial for transparency and for businesses to properly assess its value. While not explicitly detailed on the homepage, energy brokers and comparison services typically operate on one or a combination of the following models:

Commission-Based Model

This is the most common revenue model for energy brokers.

• Retailer Payments: Zembl likely receives a commission or fee from the energy retailer when a business signs a new contract through their service. This commission is usually built into the energy rate, meaning the retailer pays Zembl a portion of the revenue generated from the new customer.
• No Direct Cost to Business (Often): In this model, the business typically doesn’t pay a direct fee to Zembl for the comparison and switching service. The cost is embedded, much like how mortgage brokers are paid by banks. This makes the service attractive to businesses looking for “free” assistance in finding better deals.
• Incentive Alignment: The incentive for Zembl is to secure a deal that is beneficial enough for the business to switch, thus triggering their commission.

Direct Service Fees

For more complex services, such as energy procurement for large enterprises, or detailed energy efficiency consulting, Zembl might charge direct fees.

• Consulting Fees: If a business requires in-depth analysis of their energy consumption, a bespoke efficiency roadmap, or multi-site management, Zembl could charge a fee for these specialized consulting services.
• Procurement Fees: For large-scale energy procurement, where significant negotiation and ongoing management are involved, a fixed fee or a performance-based fee (e.g., a percentage of savings achieved) might be levied directly on the business.
• Transparency through Quote: These fees would typically be discussed and quoted directly to the client after an initial consultation, as they are highly variable based on scope and complexity.

Partnership Arrangements

Zembl mentions working with “trusted Solar and energy efficiency partners.”

• Referral Fees: It’s plausible that if Zembl refers a client to one of these partners for solar installation or energy efficiency upgrades, they might receive a referral fee from the partner. This creates an additional revenue stream while providing a comprehensive solution to their clients.

Given Zembl’s emphasis on “saving your business time and improving your bottom line” and the “obligation-free” call-back, it’s highly probable that their primary revenue stream for the comparison and switching service is commission-based, making it seem “free” to the end-user business. For the more advanced “energy intelligence insights” and “energy efficiency consulting,” direct fees are more likely to apply, though this would be clarified during the consultation process. For full transparency, it would be beneficial for the website to briefly explain these revenue models in a dedicated “How We Work” or “FAQs” section. Boutiqueretailer.com.au Review

Zembl.com.au Security and Privacy

When engaging with any online service, especially one dealing with business operations and sensitive data like energy bills, understanding their approach to security and privacy is paramount. Zembl.com.au provides readily accessible links to its Privacy Policy and Terms & Conditions, which is a positive indicator of transparency and adherence to Australian regulations.

Data Collection and Usage

According to general privacy policy standards, Zembl would collect personal and business information necessary to provide their services. This typically includes:

• Contact Information: Name, email, phone number, business name.
• Energy Consumption Data: Details from energy bills, meter data, and usage patterns.
• Business Details: ABN, business size, industry.

The Privacy Policy would detail how this data is collected, stored, and used. Key aspects to look for include:

• Purpose of Collection: Explicitly stating why the data is needed (e.g., to compare energy plans, provide quotes, improve services).
• Third-Party Disclosure: Whether data is shared with energy retailers, partners (e.g., solar installers), or other third parties, and under what conditions. Typically, this is done with explicit consent to facilitate the service.
• Data Security Measures: Information on how data is protected against unauthorised access, loss, or misuse (e.g., encryption, secure servers).
• Access and Correction Rights: How users can access, correct, or request deletion of their personal information.
• Marketing Communications: Opt-out options for promotional messages.

Adherence to Regulations

In Australia, businesses dealing with personal information must comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Zembl’s status as a signatory to the “National Customer Code for Energy Brokers, Consultants and Retailers” and the “Energy Comparator Code of Conduct” further suggests an organisational commitment to ethical practices and consumer protection standards beyond just legal requirements. These codes often mandate fair dealing, transparency, and robust complaint handling processes. Lettraining.com.au Review

Website Security

From a technical perspective, a secure website typically employs:

• SSL/TLS Encryption: Indicated by ‘https://’ in the URL and a padlock icon, ensuring that data transmitted between the user’s browser and the website server is encrypted and secure. Zembl.com.au appears to utilise this.
• Secure Forms: Forms used to collect sensitive information should be securely processed to prevent interception.
• Regular Security Audits: While not visible to the public, reputable online services typically conduct regular security audits and penetration testing to identify and rectify vulnerabilities.

For businesses, reviewing Zembl’s Privacy Policy thoroughly is recommended to understand the specifics of their data handling practices and ensure they align with internal data governance policies. The presence of these policies and their signatory status are positive indicators of a responsible approach to user data.

Zembl.com.au vs. Competitors

The Australian energy market, particularly for businesses, is competitive. While Zembl.com.au distinguishes itself with a comprehensive, service-oriented approach, it’s useful to briefly compare its model to other types of energy service providers in the market.

Zembl.com.au’s Distinctive Model

Zembl positions itself as a full-service energy partner, moving beyond simple online comparison. Their key differentiators appear to be: Immigrationsaustralia.com.au Review

• Personalised Brokerage: A strong emphasis on human interaction through expert consultants who handle negotiations and ongoing service. This contrasts with purely automated comparison platforms.
• Holistic Solutions: Offering procurement, comparison, and energy efficiency consulting, providing a broader range of services than many single-focus providers.
• Long-Term Engagement: The promise of “ongoing service beyond the bill” suggests a commitment to long-term client relationships and continuous optimisation.

Comparison with Key Competitor Types

1. Online Energy Comparison Websites (e.g., EnergyMadeEasy.gov.au for residential, some commercial sections):

   • Model: These platforms typically allow users to input their details and receive instant comparisons from multiple retailers. They are often automated and self-service.
   • Zembl’s Difference: Zembl offers a more hands-on, consultative approach, potentially uncovering more tailored deals or efficiency opportunities that an automated tool might miss. They also handle the switching process directly.
   • Pros of Competitors: Instant results, empowers user to do it themselves.
   • Cons of Competitors: Can be overwhelming with too many options, may not factor in all business-specific nuances, less support for ongoing management or efficiency.
2. Direct Energy Retailers:

   • Model: Energy retailers directly sell electricity and gas to businesses. They often have their own commercial sales teams.
   • Zembl’s Difference: Zembl acts as an independent intermediary, comparing offers from multiple retailers. A business engaging directly with a retailer is only seeing one offer from one provider.
   • Pros of Competitors: Direct relationship with the provider.
   • Cons of Competitors: Limited to their own products, no comparative leverage.

3. Specialised Energy Consultants (pure play consultants):

   • Model: These firms offer deep-dive energy audits, sustainability planning, and complex procurement strategies, often for large industrial clients. They typically charge direct fees.
   • Zembl’s Difference: Zembl bridges the gap by offering a blend of brokerage and consulting services. While specialized consultants might go deeper on highly complex technical projects, Zembl provides accessible expertise for a broader range of businesses, integrating comparison and switching services.
   • Pros of Competitors: Highly specialised, in-depth technical analysis.
   • Cons of Competitors: Often more expensive, may not handle basic comparison and switching.

4. Other Energy Brokers:

   • Model: Similar to Zembl, other brokers also negotiate deals on behalf of businesses. Differentiation among brokers often comes down to their network of retailers, the depth of their market knowledge, and their customer service approach.
   • Zembl’s Difference: Zembl highlights its 15+ years of experience and its signatory status to industry codes, aiming to build trust through established reputation and adherence to standards. Their emphasis on a long-term “energy potential” approach might also set them apart from brokers focused purely on securing a new contract.

In essence, Zembl aims to be a comprehensive, human-powered solution for businesses, offering more than just a price comparison, but a full management service from procurement to efficiency. This approach is likely to appeal to businesses that value a personalised, hands-on partner over a purely self-service model. Cloudninehair.com.au Review

How to Cancel Zembl.com.au Services

While Zembl.com.au’s homepage focuses on acquiring new clients and highlighting its services, understanding the cancellation process is crucial for any business entering into an agreement. Although not explicitly detailed on the main page, general practices for services of this nature and information typically found in a company’s Terms & Conditions or FAQ section would apply.

General Principles for Service Cancellation

1. Review the Service Agreement/Terms & Conditions: The most authoritative source for cancellation policies will always be the specific service agreement or the general Terms & Conditions provided by Zembl. These documents outline the duration of the agreement, notice periods required for cancellation, and any potential early termination fees.
2. Contact Zembl Directly: The primary method for cancelling services would be to contact Zembl’s customer service team. This could be via:
   • Phone: A dedicated customer service line (usually found in the ‘Contact Us’ section or Help & FAQs).
   • Email: A specified email address for service inquiries or cancellations.
   • Written Request: Sending a formal letter, especially if a paper trail is required.
3. Provide Required Information: When contacting Zembl, be prepared to provide your business name, account number, contact details, and a clear statement of your intent to cancel.
4. Adhere to Notice Periods: Many service agreements require a notice period (e.g., 30, 60, or 90 days) before termination. Failing to provide adequate notice could result in continued billing or fees.
5. Confirm Cancellation: Always request a written confirmation of your cancellation from Zembl, including the effective date of termination. This document serves as proof that the service has been successfully cancelled.

Specific Considerations for Energy Brokerage

• Contractual Commitments with Retailers: It’s important to differentiate between cancelling Zembl’s brokerage service and cancelling your energy supply contract with a retailer. If Zembl helped you secure a new energy contract, that contract will have its own terms and conditions, including duration and early exit fees. Cancelling Zembl’s service does not automatically cancel your energy supply contract.
• “Re-Zembl” Service: The website mentions a “Re-Zembl” section, which might be related to re-negotiating existing contracts or managing renewals. This suggests a continuous relationship, and any cancellation would likely involve opting out of this ongoing management.

Given that Zembl promotes “ongoing service beyond the bill,” it’s likely they aim for long-term client relationships. Therefore, any termination would require formal communication and adherence to the terms outlined in their service agreements. It’s always advisable for businesses to carefully read all contractual documents before signing up for any energy brokerage or consulting service to fully understand their obligations and the process for disengagement.

Zembl.com.au Pricing

The pricing model for a service like Zembl.com.au is not explicitly displayed on their homepage, which is typical for business-to-business (B2B) services that involve tailored solutions and negotiations. Instead, the website encourages users to “Get started obligation-free” by requesting a call-back. This suggests that pricing is determined on a case-by-case basis, depending on the specific services required, the size and complexity of the business, and the nature of the energy market at the time of engagement. Revcharge.com.au Review

Indirect vs. Direct Costs

As discussed in the revenue section, energy brokers often operate on a commission-based model, meaning:

• Indirect Cost (No Direct Fee for Comparison/Switching): For their core energy bill comparison and switching service, businesses might not pay a direct upfront fee to Zembl. Instead, Zembl likely receives a commission from the energy retailer when a new contract is signed. This commission is essentially built into the energy rate offered by the retailer, so while the business might not see a separate line item for Zembl’s service, it’s an indirect cost factored into the overall energy price. The value proposition here is that Zembl’s negotiation power often results in rates lower than what a business could achieve on its own, thus justifying the embedded cost.

• Direct Costs (Potential for Consulting/Procurement Services): For more specialised or intensive services, such as:

  • Commercial energy procurement for very large businesses: Involving complex tender processes and ongoing management.
  • Multi-site business energy advice: Requiring significant time and detailed strategic planning.
  • Energy efficiency consulting: Where Zembl’s experts analyse meter data, develop a roadmap, and assist with implementing solutions.
    For these services, it is highly probable that Zembl charges a direct fee. These fees could be structured as:
  • Project-based fees: A fixed cost for a specific project scope.
  • Retainer fees: For ongoing advisory or management services.
  • Performance-based fees: A percentage of the savings achieved through efficiency improvements or successful procurement.

Why Opaque Pricing?

The absence of upfront pricing is common for several reasons in the energy brokerage industry:

• Customisation: Energy needs vary dramatically between businesses (size, industry, usage patterns, location), making a one-size-fits-all price impractical.
• Market Fluctuations: Energy prices are dynamic. A fixed price list would quickly become outdated.
• Competitive Negotiation: Brokers often aim to secure the best possible deal, and their “value” is in that negotiation. Revealing fixed fees might limit their flexibility or signal their negotiation margins.

Getting a Quote

To ascertain the cost for a specific business, the process involves: Outbackequipment.com.au Review

1. Initial Obligation-Free Call: Businesses request a call-back, providing basic information about their energy needs.
2. Assessment and Proposal: Zembl’s experts would then assess the business’s current situation and propose solutions, along with the associated cost structure. This is where any direct fees would be quoted and explained.

Businesses interested in Zembl’s services should be prepared to discuss their specific requirements to receive a personalised quote. It’s crucial to understand both the direct and indirect costs associated with any proposed energy solution before committing.

Zembl.com.au Customer Service and Support

Effective customer service and support are critical for any business, particularly for services that manage essential utilities like energy. Zembl.com.au appears to offer multiple avenues for assistance, aiming to provide a supportive experience for its clients.

Channels for Support

1. Request a Call-Back: The most prominent call-to-action on the site is to “Get started obligation-free” by requesting a call-back. This suggests a strong emphasis on direct, personalised phone support, which can be highly effective for resolving complex issues or discussing specific business needs.
2. Contact Us Page: The website features a dedicated “Contact Us” page, which typically includes:
   • Phone Number: For direct verbal communication.
   • Email Address: For written inquiries, document submission, or less urgent matters.
   • Online Contact Form: A convenient way for users to submit questions directly from the website.
3. Help & FAQs Section: Zembl has a “Help & FAQs” link in its footer. A comprehensive FAQ section is invaluable for addressing common questions, providing self-service solutions, and reducing the need for direct contact. This section would likely cover topics such as:
   • How the service works.
   • What information is needed to get a quote.
   • Details about energy contracts.
   • Billing inquiries (though direct bill issues would typically go to the retailer).
   • Troubleshooting common issues.
4. Social Media Presence: Links to Facebook, Instagram, Twitter, and LinkedIn are provided. While not primary support channels for sensitive matters, social media can be used for general inquiries, updates, and community engagement. Some businesses also use these platforms for public issue resolution, though direct phone or email is usually preferred for individual account matters.

“We Give a Damn” Philosophy

Zembl highlights its core values, including “Give a damn” and “Work as one,” stating, “We do what we say we’ll do. We’re open, honest and do the right thing by customers, partners and each other.” This cultural emphasis on customer care suggests an organisational commitment to responsive and responsible service delivery. Their “Zemblrs” (experts) are described as “tenacious yet courteous, tech-empowered yet know the art of good old fashioned service. They work harder. They listen harder. They follow up. They do more for you.” This narrative aims to instill confidence in their client service capabilities.

Overall Assessment

Based on the information presented, Zembl seems to prioritise human interaction and a proactive approach to customer support. The combination of direct contact options (phone, email, call-back requests) and a self-service FAQ section indicates a well-rounded support structure. For businesses, knowing that there are multiple, accessible channels for assistance is reassuring, especially when dealing with critical services like energy supply. The emphasis on dedicated, expert assistance is a strong point for businesses seeking guidance through the complexities of the energy market. Manchesterwarehouse.com.au Review

FAQ

What is Zembl.com.au?

Zembl.com.au is an Australian energy brokerage and consulting service primarily focused on helping businesses, both large and small, with energy procurement, bill comparison, and efficiency solutions.

Is Zembl.com.au legitimate?

Yes, based on the website’s content, its transparency regarding terms and policies, and its status as a signatory to industry codes (like the National Customer Code for Energy Brokers), Zembl.com.au appears to be a legitimate business operating in Australia.

How does Zembl.com.au help businesses?

Zembl helps businesses by comparing energy plans from multiple retailers, negotiating competitive rates, providing ongoing service, offering energy intelligence insights from meter data analysis, and consulting on energy efficiency solutions.

What types of businesses does Zembl.com.au cater to?

Zembl caters to both smaller businesses (under $3,000/month energy bill) and larger businesses (over $3,000/month energy bill), offering tailored services for each segment. Insureandgo.com.au Review

How much does Zembl.com.au service cost?

Zembl’s core comparison and switching service is often indirectly paid through commissions from energy retailers, meaning businesses may not pay a direct fee. However, more specialised services like in-depth energy efficiency consulting or complex procurement for large enterprises may incur direct fees, which would be quoted after an initial consultation.

How long does the energy bill comparison take with Zembl.com.au?

Zembl claims their experts can find energy savings and switch businesses “in one 10-minute call” for smaller businesses.

Does Zembl.com.au handle residential energy?

Yes, the website’s footer includes a link for “Residential Energy,” indicating they also offer services for residential customers, though their homepage prominently features business solutions.

What is the National Customer Code for Energy Brokers, Consultants and Retailers?

This is an industry code that Zembl is a signatory of, indicating their commitment to ethical conduct, fair dealing, and transparent practices within the energy brokerage and consulting sector in Australia.

Can Zembl.com.au help reduce my business’s energy consumption?

Yes, Zembl offers “Energy intelligence insights” through meter data analysis and “Energy efficiency consulting” to help businesses identify and implement solutions to reduce their overall energy consumption. Industrialdeafnessaustralia.com.au Review

How does Zembl.com.au get paid?

Zembl primarily earns revenue through commissions from energy retailers when businesses sign new contracts through their service. They may also charge direct fees for more complex consulting or procurement services.

Where can I find Zembl.com.au’s Privacy Policy?

A link to Zembl.com.au’s Privacy Policy is available in the footer of their website.

What kind of information does Zembl.com.au collect?

Zembl collects business and personal contact information, energy consumption data from bills and meters, and other relevant business details necessary to provide their services.

Can I cancel my service with Zembl.com.au?

Yes, cancellation procedures would be outlined in Zembl’s Terms & Conditions or service agreement. Typically, this involves contacting their customer service and adhering to any specified notice periods.

Does Zembl.com.au offer solar energy solutions?

While Zembl helps implement energy efficiency solutions, they refer to working with “trusted Solar and energy efficiency partners” for direct implementation, suggesting they act as a facilitator rather than direct installer of solar. Dashbrick.com.au Review

Are there testimonials or case studies on Zembl.com.au?

Yes, the website features multiple case studies and customer stories highlighting savings achieved for businesses like WF Energy Controls and Golden Vine Hotel.

What is “Re-Zembl”?

“Re-Zembl” is a section linked on their website, which likely refers to their service for re-negotiating or re-evaluating existing energy contracts to ensure ongoing savings and optimisation for their clients.

How long has Zembl been in operation?

Zembl states that their experts have been helping Australian businesses for “more than 15 years,” implying a long history in the energy consulting space.

Does Zembl.com.au offer support for multi-site businesses?

Yes, Zembl provides “Multi-site business energy advice” specifically tailored to help businesses reduce complexity, consolidate billing, and maximise efficiency across multiple locations.

How can I contact Zembl.com.au?

You can contact Zembl by requesting a call-back through their website, or by using the contact details (phone, email, contact form) typically found on their “Contact Us” page. Australiancomputertraders.com.au Review

What is the CEO of Zembl.com.au’s name?

While the website mentions “Our Team” and “Why Zembl” (highlighting their experts), the name of the CEO is not prominently displayed on the homepage. You would typically find this information on their “About Us” or “Our Team” page, or through external business directories.