Fibrely.co.uk Review

Based on looking at the website, Fibrely.co.uk appears to be a legitimate internet service provider offering full-fibre broadband deals in the UK. The site provides clear information about their packages, pricing, and contract lengths, which is a good sign for transparency. However, a thorough review reveals areas where the service could be scrutinised from an ethical perspective, particularly concerning contract terms and potential future price adjustments.

Here’s an overall summary of Fibrely.co.uk:

Service Offered: Full Fibre Broadband
Target Market: United Kingdom residents
Transparency: Good, with clear pricing, speeds, and contract lengths on the homepage.
Contract Lengths: Primarily 18 months, which is standard but ties users for a significant period.
Out-of-Contract Price: Clearly stated, often higher than in-contract prices, which is a common industry practice but can be a financial burden if not noted.
Setup & Delivery: £0, which is a positive.
Ethical Considerations: While broadband is a permissible service, users should be mindful of the long-term contract commitments and the difference between in-contract and out-of-contract pricing. It’s crucial to understand the full terms to avoid unexpected costs.

The detailed explanations on the homepage make it easy to compare various speed tiers, from “Superfast 80/20 FTTP” to “Gigafast 1000/115 FTTP”. They also highlight unlimited downloads, which is a standard expectation for broadband services in the UK but good to confirm. The process for switching from another provider is outlined simply, suggesting a relatively smooth transition. The inclusion of legal policies like “Terms of Service,” “Usage Policy,” “Privacy Policy,” and “Complaints Policy” adds to their credibility, showing a commitment to formal procedures.

However, the nature of long-term contracts (18 months in this case) for a utility service like broadband often involves commitments that can be financially restrictive if circumstances change. While not inherently problematic, it’s wise for consumers to assess their long-term needs and consider the implications of early termination fees if their situation requires cancelling the service before the contract ends. Always read the fine print in the “Terms of Service” to fully grasp any clauses related to price increases during the contract term, as this is a common industry practice that can lead to unexpected expenses.

Here are some alternatives for essential home services that align with ethical considerations:

Gigaclear Broadband
- Key Features: Rural full-fibre specialist, high speeds, strong customer service focus.
- Average Price: Varies based on location and speed, generally competitive for rural areas.
- Pros: Excellent for remote locations, dedicated full-fibre network, good speeds.
- Cons: Limited availability to specific rural areas, might be pricier than urban alternatives.
Community Fibre Broadband
- Key Features: London-focused full-fibre provider, often offers competitive deals, community-oriented.
- Average Price: Highly competitive in their service areas, often lower than major providers.
- Pros: Blazing fast speeds, great value for money in London, dedicated local support.
- Cons: Limited to specific London boroughs, not available nationwide.
Hyperoptic Broadband
- Key Features: Full-fibre internet, often in apartment buildings and urban developments, flexible contract options.
- Average Price: Competitive, often with intro offers.
- Pros: Fast speeds, often offers shorter contract lengths (e.g., 12 months or rolling), good customer support.
- Cons: Primarily serves specific urban buildings/developments, not widespread across all areas.
Zen Internet
- Key Features: Highly-rated customer service, ethical approach, various broadband speeds, strong focus on reliability.
- Average Price: Generally slightly higher than budget providers, but justified by service quality.
- Pros: Award-winning customer service, consistently high satisfaction, no mid-contract price rises.
- Cons: Not always the cheapest option, may not offer the absolute fastest speeds in all locations.
Toob Broadband
- Key Features: South of England focused, gigabit-capable full-fibre, simple pricing.
- Average Price: Very competitive for gigabit speeds in their service areas.
- Pros: Excellent value for money, simple product offering, dedicated local network.
- Cons: Limited geographical coverage to specific towns in the South of England.
KCOM Broadband
- Key Features: Dominant provider in Hull and East Yorkshire, extensive full-fibre network, local support.
- Average Price: Varies, generally aligns with regional pricing.
- Pros: Comprehensive coverage in their specific region, high speeds, good local presence.
- Cons: Exclusively serves Hull and parts of East Yorkshire, not a nationwide option.
OFCOM Broadband Checker
- Key Features: Not a provider, but an essential tool for checking available broadband services in your area.
- Average Price: N/A (Information service)
- Pros: Independent, reliable data directly from the regulator, helps compare deals.
- Cons: Doesn’t offer direct services, only information.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Fibrely.co.uk Review & First Look

When first landing on Fibrely.co.uk, the immediate impression is one of simplicity and clarity. The design is clean, with a straightforward layout that prioritises presenting their core offering: “Stupidly, Simple Broadband.” This initial promise sets a tone of ease and accessibility for potential customers. The prominent display of their broadband packages, including speeds, prices, and contract lengths, directly on the homepage, allows for quick comparisons without excessive clicking. This transparency is a strong positive, as it allows users to grasp the essential details of their service without digging through multiple pages.

Initial Homepage Assessment

The website uses a modern, uncluttered design, which is a good sign for user experience. The key elements like “Broadband,” “Help & Support,” “Get in Touch,” and “My Account” are easily identifiable in the navigation bar. This intuitive structure helps users find what they’re looking for efficiently. The call to action—”Pop in your postcode and we will find a package for you!”—is front and centre, guiding the user towards the primary function of the site.

Service Transparency

Fibrely.co.uk scores well on transparency. They explicitly state the average download and upload speeds, contract length (18 months across all listed packages), and the monthly price for each tier. For example, their “Fibrely Superfast 80/20 FTTP” is listed at £26.99 a month with 80 Mb/s download and 20 Mb/s upload. This level of detail on the homepage is commendable and helps users make informed decisions quickly. They also clearly state “unlimited downloads,” which is a fundamental expectation for modern broadband services.

Accessibility of Information

Beyond the core package details, Fibrely.co.uk provides links to important legal documents: “Terms of Service,” “Usage Policy,” “Privacy Policy,” and “Complaints Policy.” The presence of these links at the footer indicates a commitment to legal compliance and provides avenues for users to understand their rights and the company’s obligations. This is crucial for building trust and establishing legitimacy.

Fibrely.co.uk Features

Fibrely.co.uk focuses on delivering a streamlined broadband service, primarily offering full-fibre connectivity. Their feature set is designed around simplicity and performance, catering to typical residential internet usage. Seoworks.co.uk Review

Full Fibre Broadband Offering

The core feature of Fibrely.co.uk is its Full Fibre (FTTP – Fibre to the Premises) broadband. This technology delivers internet directly to the property via fibre optic cables, offering significantly faster and more reliable speeds compared to traditional copper-based connections (FTTC – Fibre to the Cabinet). The packages range from “Superfast 80/20 FTTP” (80 Mbps download / 20 Mbps upload) up to “Gigafast 1000/115 FTTP” (1000 Mbps download / 115 Mbps upload). This range of speeds caters to various needs, from basic browsing and streaming to heavy gaming and multiple concurrent users.

Unlimited Downloads

A key feature highlighted across all Fibrely.co.uk packages is unlimited downloads. This means users can stream, game, browse, and download as much as they like without worrying about data caps or additional charges. This is a standard but essential feature for any modern broadband provider and ensures a worry-free internet experience.

18-Month Contract Length

All listed packages come with an 18-month contract length. This offers a balance between short-term flexibility and long-term stability. While some providers offer 12-month or even monthly rolling contracts, 18 months is a common duration in the UK broadband market. It’s important for users to understand the implications of this commitment, especially regarding early termination fees, which would be detailed in their “Terms of Service.”

Transparent Pricing and Setup

Fibrely.co.uk clearly outlines the monthly price for each package. Furthermore, they state £0 Setup & Delivery for new customers. This transparency regarding initial costs is a positive aspect, as hidden fees can be a common point of frustration for consumers. The comparison table on their homepage also highlights “In Contract Price” and “Out of Contract Price,” making it clear what users can expect once their initial contract term ends. For instance, their “Gigafast 1000/115 FTTP” package is £40.99 a month in contract. After the 18 months, the “Out of Contract Price” would apply, which is important to note for future budgeting.

Switching Process Assistance

Fibrely.co.uk simplifies the process for customers looking to switch from another provider. They outline a three-step process: Newedgeblinds.co.uk Review

Choose the broadband that’s right for you.
Our transfer team will arrange everything with your previous supplier.
We will send out a brand new router, and keep you informed as your order progresses.
This assistance with the transfer process aims to reduce the hassle typically associated with changing broadband providers, making it more appealing for potential customers.

Fibrely.co.uk Pros & Cons

Understanding the strengths and weaknesses of any service is crucial for making an informed decision. For Fibrely.co.uk, while there are notable advantages, potential users should also be aware of common industry practices that could be seen as downsides.

Pros of Fibrely.co.uk

Clear and Transparent Pricing: The website prominently displays all package prices, average speeds, and contract lengths directly on the homepage. This upfront clarity helps users compare options without hidden surprises. The explicit mention of “In Contract Price” and “Out of Contract Price” is particularly helpful for long-term planning.
Full Fibre (FTTP) Technology: Offering Fibre to the Premises ensures faster and more reliable broadband connections compared to older technologies. This is a significant advantage for activities requiring high bandwidth, such as 4K streaming, online gaming, and video conferencing.
Unlimited Downloads: All packages come with unlimited data, meaning users don’t have to worry about data caps or unexpected charges for heavy usage. This provides peace of mind for households with high internet consumption.
£0 Setup & Delivery: New customers benefit from no setup or delivery fees, making the initial cost of switching or joining Fibrely.co.uk more attractive. This reduces the barrier to entry.
Simplified Switching Process: The outlined three-step switching process, where Fibrely’s team handles the transfer from the previous supplier, aims to minimise customer effort and potential complications.
Direct Access to Legal Policies: Links to “Terms of Service,” “Usage Policy,” “Privacy Policy,” and “Complaints Policy” are easily accessible, demonstrating adherence to regulatory requirements and providing users with essential information about their rights and obligations.
UK-Based Company: Fibrely Limited is registered in the UK (Company number 08027502) with a physical address in Doncaster, South Yorkshire. This provides a level of accountability and reassurance for UK customers.

Cons of Fibrely.co.uk

18-Month Contract Lock-in: While standard, an 18-month contract can be a long commitment. Users should be confident in their long-term needs before signing up, as early termination fees can apply if they need to cancel before the contract ends.
Higher Out-of-Contract Prices: Like many providers, Fibrely.co.uk lists a higher “Out of Contract Price” once the initial 18-month term expires. This means customers will face an increased monthly bill if they don’t re-contract or switch providers at the end of their term. For example, the 1000 Mbps plan jumps from £40.99 to £57.99, an increase of £17.00 per month. This necessitates proactive engagement from the customer to avoid higher costs.
Reliance on Openreach/Other Networks: As a smaller provider, Fibrely.co.uk likely relies on existing full-fibre infrastructure (such as Openreach’s FTTP network). While this ensures wide availability where FTTP is present, it means their service reach is limited by the rollout of that underlying infrastructure, not their own.
Limited Customer Reviews Visible: While the website states “Don’t just take our word for it…” and mentions comparing to competition, there isn’t a direct link to a customer review platform (e.g., Trustpilot, Google Reviews) immediately visible on the homepage to verify customer satisfaction or common issues. This could make it harder for new users to gauge real-world experiences.
No Explicit Customer Support Hours/Channels on Homepage: While there’s a “Live Chat” mention under “Contact Us,” specific hours of operation for customer support are not immediately obvious on the main page, nor are alternative contact methods like phone numbers highlighted without clicking through.

Fibrely.co.uk Alternatives

When considering broadband, exploring alternatives is crucial to ensure you get the best value, reliability, and service for your specific needs. The UK market is competitive, with various providers offering full-fibre options. Here are some of the best alternatives, focusing on those with transparent practices and strong reputations.

1. Gigaclear

Focus: Specialises in bringing full-fibre broadband to rural communities and underserved areas across the UK.
Key Differentiator: Operates its own independent full-fibre network, often reaching places where major providers do not. Offers symmetrical speeds (same upload and download) on some packages.
Contract Lengths: Typically 18-24 months.
Pricing: Can be competitive, especially given the speeds available in remote locations.
Why consider: If you’re in a rural area struggling with slow speeds, Gigaclear could be your best bet for true full-fibre. Their network is purpose-built for speed.

2. Community Fibre

Focus: A rapidly expanding full-fibre provider primarily serving London and surrounding areas.
Key Differentiator: Offers incredibly competitive pricing for gigabit speeds (up to 3 Gbps) due to building its own dedicated network within London. Often includes symmetrical speeds.
Contract Lengths: Various options, including 12-month and 24-month contracts.
Pricing: Some of the most affordable full-fibre gigabit speeds available in the UK.
Why consider: If you’re in London, Community Fibre often provides unmatched value for ultra-fast connectivity. They are highly rated for speed and customer service within their operational areas.

3. Hyperoptic

Focus: Pioneered residential full-fibre in the UK, predominantly serving apartment buildings and multi-dwelling units (MDUs) in major cities.
Key Differentiator: Builds its own fibre network directly into buildings, offering speeds up to 1 Gbps. Known for flexibility with contract lengths.
Contract Lengths: Offers 12-month, 24-month, and even monthly rolling contracts, providing more flexibility.
Pricing: Competitive, especially for their higher-speed tiers, with frequent introductory offers.
Why consider: If you live in an apartment building or new development in a major city, Hyperoptic is often available and provides excellent speeds with good contract flexibility.

4. Zen Internet

Focus: Known for its ethical approach, award-winning customer service, and reliable broadband.
Key Differentiator: Offers a “no mid-contract price rises” guarantee, which is a significant ethical advantage in the UK market where providers often increase prices annually.
Contract Lengths: Typically 12 or 18 months.
Pricing: Generally positioned as a premium provider, so prices might be slightly higher than budget options, but justified by service quality and stability.
Why consider: If customer service, reliability, and ethical pricing are paramount, Zen Internet is a top choice. Their commitment to no mid-contract price hikes provides financial predictability.

5. Toob

Focus: A regional full-fibre provider based in the South of England, expanding across various towns.
Key Differentiator: Offers a very simple, single product—1 Gbps full-fibre broadband—at a competitive price. Their simplicity makes choosing a package straightforward.
Contract Lengths: Usually 12 or 24 months.
Pricing: Highly competitive for gigabit speeds within their specific service areas.
Why consider: If you are within their coverage area, Toob offers excellent value for a gigabit connection with a no-frills, high-performance approach.

6. Vodafone Pro Broadband

Focus: A major mobile and broadband provider, offering full-fibre via the Openreach FTTP network.
Key Differentiator: Often bundles broadband with mobile services, and their “Pro” plans include Wi-Fi boosters and 4G backup for increased reliability.
Contract Lengths: Typically 24 months.
Pricing: Competitive, especially when bundled with other Vodafone services.
Why consider: If you value the stability of a large provider, potential mobile bundles, and advanced reliability features like 4G backup, Vodafone could be a strong contender.

7. BT Full Fibre

Focus: The largest broadband provider in the UK, leveraging the extensive Openreach FTTP network.
Key Differentiator: Broadest availability across the UK for full-fibre where Openreach FTTP is deployed. Offers a wide range of speeds and bundles with TV, mobile, and landline.
Contract Lengths: Primarily 24 months.
Pricing: Generally at the higher end of the market, but often comes with promotional offers and additional services.
Why consider: If you seek wide availability, comprehensive packages, and the backing of the UK’s largest telecoms provider, BT is a reliable although often pricier choice.

How to Cancel Fibrely.co.uk Subscription

Cancelling a broadband subscription, especially one under contract, requires careful attention to the terms and conditions to avoid unexpected fees. Fibrely.co.uk, like most providers, will have specific procedures for contract termination.

Understanding Your Contract

Before initiating any cancellation, it’s crucial to review your Fibrely.co.uk Terms of Service. This document, accessible via the link on their homepage, will detail:

Minimum Term: For Fibrely, this is primarily 18 months.
Early Termination Charges (ETCs): What fees apply if you cancel before your minimum term ends. These charges typically aim to recover the remaining value of the contract and any discounts received. They often calculate a pro-rata charge for the remaining months.
Notice Period: How much notice you need to give before cancelling, usually 30 days.
Equipment Return: Requirements for returning any Fibrely-provided equipment (like the router) and potential charges for non-return.

Steps to Cancel Your Fibrely.co.uk Subscription

Check Your Contract End Date: Log into “My Account” on Fibrely.co.uk or refer to your original contract documentation to confirm your exact contract end date. Cancelling after this date typically avoids early termination fees.
Contact Fibrely.co.uk: The most direct way to cancel is to contact their customer service team. The Fibrely.co.uk website indicates “Contact Us” and mentions “Live Chat.” Look for a dedicated cancellation or retention team, as they may offer incentives to stay.
- Via Live Chat: Access the live chat feature on their “Contact Us” page.
- Via Phone: While a direct phone number isn’t immediately visible on the homepage, check the “Contact Us” or “Help & Support” pages for a phone option.
- Via Email/Written Communication: Some providers also accept cancellation requests via email or post, which provides a written record. Check their “Terms of Service” for preferred methods.
State Your Intent Clearly: Inform them that you wish to cancel your broadband service. Be prepared to provide your account details (account number, address, full name).
Confirm Notice Period: Ensure you understand the required notice period. For example, if it’s 30 days, your service will continue for that period, and you will be billed accordingly.
Discuss Early Termination Charges (If Applicable): If you are cancelling within your 18-month contract, ask for a clear breakdown of any early termination charges. Request this in writing if possible.
Arrange Equipment Return: Ask for instructions on how to return your Fibrely.co.uk router and any other leased equipment. Typically, they will send a pre-paid returns bag or provide instructions for drop-off points. Failure to return equipment can result in charges.
Receive Confirmation: Always request a written confirmation of your cancellation, including the effective date of service termination and any final charges. This document is vital for your records in case of any future disputes.

Important Note: If you are switching to another provider, your new provider may handle the cancellation process for you under a “gaining provider-led” switch, particularly for services on the Openreach network. However, for Fibrely.co.uk, which uses full-fibre (FTTP), you may need to directly inform Fibrely of your cancellation. Always check with your new provider if they will manage the switch fully or if you need to cancel your existing service yourself. Pentagon-group.co.uk Review

How to Cancel Fibrely.co.uk Free Trial

Fibrely.co.uk’s homepage doesn’t explicitly mention a free trial for their broadband services. Most UK broadband providers, especially those offering full-fibre, do not typically provide free trials due to the infrastructure and setup costs involved. Broadband services usually commence with a contract from day one, often with an initial cooling-off period rather than a trial.

Absence of Explicit Free Trial

Based on the homepage content, there is no visible offer of a “free trial” for Fibrely.co.uk broadband packages. All packages are listed with a monthly price (e.g., “from £26.99 a month”) and an 18-month contract length. This suggests that customers commit to a contract from the outset rather than a trial period.

Cooling-Off Period (Instead of Trial)

What customers might confuse with a “free trial” is the 14-day cooling-off period mandated by consumer law in the UK for most online or distance sales. During this period, customers have the right to cancel their contract without penalty.

Duration: The cooling-off period typically starts from the day the contract is agreed upon or the service starts, whichever is later. It lasts for 14 calendar days.
Cancellation Rights: Within this 14-day window, you can cancel your Fibrely.co.uk service. You might be liable for any services used during this period, but usually not for early termination charges.
Equipment Return: If you’ve received a router or other equipment, you would be required to return it within a specified timeframe, often at your own cost if not covered by the provider.

Steps if You Believe You’re on a “Trial” or within Cooling-Off Period

If you’ve recently signed up for Fibrely.co.uk and wish to cancel, particularly if you believe you are in a trial or cooling-off period:

Review Your Sign-Up Documents: Check your order confirmation, welcome emails, or any terms and conditions you received upon signing up. Look for mentions of a trial period or details about the 14-day cancellation rights.
Contact Fibrely.co.uk Immediately: Time is of the essence if you are within a cooling-off period. Contact their customer service through the “Live Chat” or other available methods on their “Contact Us” page.
Clearly State Your Intent: Inform them you wish to cancel and state that you are within your statutory 14-day cooling-off period (if applicable).
Confirm No Charges: Request confirmation that no early termination charges will apply and clarify any pro-rata charges for service used.
Return Equipment: Ask for instructions on returning any provided equipment to avoid charges.

Conclusion: As Fibrely.co.uk does not advertise a free trial, any cancellation would fall under their standard contract terms or the statutory 14-day cooling-off period. Always refer to your specific contract and contact their customer service directly for clarification. Vonageforhome.co.uk Review

Fibrely.co.uk Pricing

Fibrely.co.uk offers a clear and competitive pricing structure for its full-fibre broadband packages, with all details explicitly stated on the homepage. This transparency is a significant advantage, allowing potential customers to quickly understand the costs involved.

Overview of Fibrely.co.uk Broadband Packages and Pricing

Fibrely.co.uk provides five main full-fibre broadband tiers, all with an 18-month contract length and unlimited downloads. The pricing model is straightforward, showcasing the monthly cost, average download and upload speeds, and the contract duration.

Here’s a breakdown of their main offerings as of January 2024 (prices subject to change):

Fibrely Superfast 80/20 FTTP
- Price: £26.99 a month
- Average Download Speed: 80 Mb/s
- Average Upload Speed: 20 Mb/s
- Contract Length: 18 months
Fibrely Ultrafast 115/20 FTTP
- Price: £28.99 a month
- Average Download Speed: 115 Mb/s
- Average Upload Speed: 20 Mb/s
- Contract Length: 18 months
Fibrely Ultrafast 330/50 FTTP
- Price: £30.99 a month
- Average Download Speed: 330 Mb/s
- Average Upload Speed: 50 Mb/s
- Contract Length: 18 months
Fibrely Ultrafast 550/75 FTTP (Most Popular)
- Price: £35.99 a month
- Average Download Speed: 550 Mb/s
- Average Upload Speed: 75 Mb/s
- Contract Length: 18 months
Fibrely Gigafast 1000/115 FTTP (Fastest)
- Price: £40.99 a month
- Average Download Speed: 1000 Mb/s
- Average Upload Speed: 115 Mb/s
- Contract Length: 18 months

Setup and Delivery Costs

A significant positive in Fibrely.co.uk’s pricing model is the £0 Setup & Delivery fee. This eliminates an upfront cost often associated with new broadband installations, making the service more accessible.

In-Contract vs. Out-of-Contract Pricing

Fibrely.co.uk transparently highlights the distinction between “In Contract Price” and “Out of Contract Price.” This is a crucial detail for budgeting. For example, when comparing their 900mb plan (which is likely the Gigafast 1000/115 as it’s the closest advertised speed, given the comparison is “The Techie plan”): Lettingshub.co.uk Review

In Contract Price: £40.99 (based on their Gigafast plan)
Out of Contract Price: £57.99 (stated on their comparison table for the 900mb plan)

This shows a potential £17.00 per month increase once the initial 18-month contract ends if the customer does not re-contract or switch providers. This practice is common across the industry, but Fibrely.co.uk’s transparency in showing it on the homepage is commendable. Customers should be mindful of this potential price jump and plan to review their options before their contract expires.

Comparison with Competitors

The website includes a comparison table showing Fibrely’s pricing against other providers like BT, Virgin Media, Sky, and TalkTalk for a 24-month contract (except for Sky at 12 months) around the 900 Mbps speed. This comparison indicates:

Fibrely (18-month contract for 900mb): £40.99 (In Contract), £57.99 (Out of Contract), £0 Setup.
Competitor A (24-month contract): £48.00 (In Contract), £58.00 (Out of Contract), £0 Setup.
Competitor B (24-month contract): £49.00 (In Contract), £56.00 (Out of Contract), £4.59 Setup.
Competitor C (24-month contract): £44.00 (In Contract), £52.00 (Out of Contract), £19.99 Setup.
Competitor D (12-month contract): £52.99 (In Contract), £57.99 (Out of Contract), £0 Setup.
Competitor E (12-month contract): £54.90 (In Contract), £54.90 (Out of Contract), £0 Setup.

This comparison suggests that Fibrely.co.uk aims to be competitive, especially with its initial in-contract prices, often being lower than some major competitors for similar speeds and offering £0 setup. However, the shorter 18-month contract compared to some 24-month deals means customers will face the out-of-contract price increase sooner.

Fibrely.co.uk vs. Major Competitors (BT, Virgin Media, Sky, TalkTalk)

Comparing Fibrely.co.uk to major players in the UK broadband market like BT, Virgin Media, Sky, and TalkTalk helps put its offerings into perspective. While Fibrely.co.uk is a smaller, newer entrant, its focus on full-fibre and transparent pricing positions it uniquely.

Key Differentiators

Network Infrastructure:
- Fibrely.co.uk: Primarily relies on Openreach’s Full Fibre (FTTP) network. This means their service is available wherever Openreach FTTP has been rolled out.
- BT, Sky, TalkTalk: Largely use the Openreach network (both FTTC and FTTP). BT, as the parent company of Openreach, has the most extensive reach.
- Virgin Media: Operates its own independent, extensive cable network, which offers high speeds (up to 1.1 Gbps) but has a different footprint from Openreach. This means if Virgin Media is available, Fibrely.co.uk might not be, and vice-versa.
Speed Offerings:
- Fibrely.co.uk: Offers speeds from 80 Mbps up to 1000 Mbps, all on full-fibre.
- Major Competitors: All offer a wide range of speeds. BT, Sky, and TalkTalk now also offer full-fibre where available on Openreach. Virgin Media’s speeds are generally high, often starting from 100 Mbps and going up to over 1 Gigabit.
Contract Lengths:
- Fibrely.co.uk: Consistently offers 18-month contracts across all packages.
- Major Competitors: Typically offer 18-month or 24-month contracts. Virgin Media usually has 18-month contracts, while BT and Sky often push 24-month deals.
Pricing Strategy:
- Fibrely.co.uk: Aims for competitive entry-level pricing with £0 setup. Transparently shows in-contract and out-of-contract prices, with the latter being significantly higher.
- Major Competitors: Often have higher list prices but frequently offer promotions, bundles (TV, mobile), and cashback deals. Their out-of-contract prices are also typically higher. They often include price increases mid-contract, which Fibrely.co.uk’s public information doesn’t explicitly guarantee against (though smaller providers often have more stable pricing).
Customer Service & Support:
- Fibrely.co.uk: Focuses on online support (Live Chat). Being smaller, they might offer a more personal touch, but their support hours or specific channels are not as prominently advertised as major players.
- Major Competitors: Have large-scale customer service operations with various channels (phone, email, chat, social media) and often dedicated technical support teams. Reviews for major providers vary widely, but they have established complaints procedures.
Bundling Options:
- Fibrely.co.uk: Pure broadband provider; no mention of TV, mobile, or landline bundles on the homepage.
- Major Competitors: Offer extensive bundling options. Sky is renowned for TV packages, BT for sports and mobile, and Virgin Media for TV, phone, and mobile. This can be a draw for customers wanting a single provider for multiple services.
Router & Equipment:
- Fibrely.co.uk: Provides a new router with £0 delivery. The specific model and advanced features are not detailed on the homepage.
- Major Competitors: Provide branded routers with varying capabilities, often including Wi-Fi 6 technology and app-based controls. Some, like BT, offer advanced features like Wi-Fi discs for better home coverage.

Comparative Analysis (using 900-1000 Mbps full-fibre plans)

Feature	Fibrely.co.uk	BT (Full Fibre 900)	Virgin Media (Gig1 Fibre Broadband)	Sky (Gigafast)	TalkTalk (Future Fibre 900)
Network	Openreach FTTP	Openreach FTTP	Virgin Media (Coaxial/Fibre)	Openreach FTTP	Openreach FTTP
In-Contract Price	£40.99 (18-mo)	~£49.99 – £55.99 (24-mo, varies with offers)	~£50.00 – £65.00 (18-mo, varies with offers)	~£45.00 – £55.00 (18-mo/24-mo, varies)	~£45.00 – £50.00 (24-mo, varies)
Out-of-Contract Price	£57.99	Significantly higher (e.g., £60-£70+)	Significantly higher (e.g., £65-£80+)	Significantly higher (e.g., £60-£70+)	Significantly higher (e.g., £55-£65+)
Setup Fee	£0	Often £0-£29.99 (varies with offers)	Often £0-£35.00 (varies with offers)	Often £0-£19.95 (varies with offers)	Often £0-£9.95 (varies with offers)
Unlimited Downloads	Yes	Yes	Yes	Yes	Yes
Bundling Options	No (Pure broadband)	TV, Mobile, Landline	TV, Mobile, Landline	TV, Mobile, Landline	TV, Mobile, Landline
Customer Service	Live Chat, Online Help	Extensive (Phone, Chat, Online)	Extensive (Phone, Chat, Online)	Extensive (Phone, Chat, Online)	Extensive (Phone, Chat, Online)
Mid-Contract Price Rise	Not explicitly stated against, but less common for small providers	Common (annual RPI + % increase)	Common (annual RPI + % increase)	Common (annual RPI + % increase)	Common (annual RPI + % increase)

Conclusion: Fibrely.co.uk positions itself as a competitive, straightforward full-fibre provider, particularly attractive with its £0 setup and transparent initial pricing. However, major competitors offer broader service bundles, potentially more advanced router features, and larger customer support infrastructure. The choice often comes down to whether a customer prioritises a pure, cost-effective broadband service with fewer frills or a bundled package from a larger, more established brand. Crucially, Fibrely.co.uk’s explicit display of out-of-contract prices helps customers compare the true long-term cost more effectively. Mynextmattress.co.uk Review

FAQ

What is Fibrely.co.uk?

Fibrely.co.uk is a UK-based internet service provider that offers full-fibre broadband (FTTP) packages to residential customers. They aim to provide “stupidly, simple broadband” with transparent pricing and unlimited downloads.

Is Fibrely.co.uk a legitimate company?

Yes, Fibrely Limited is a legitimate company registered in the UK (Company number 08027502) with a physical address in Doncaster, South Yorkshire. Their website clearly displays company information and legal policies.

What kind of broadband does Fibrely.co.uk offer?

Fibrely.co.uk exclusively offers Full Fibre to the Premises (FTTP) broadband, meaning fibre optic cables run directly to your property for faster and more reliable internet speeds.

What are the contract lengths for Fibrely.co.uk?

All broadband packages listed on Fibrely.co.uk’s homepage come with an 18-month contract length.

Does Fibrely.co.uk have unlimited downloads?

Yes, all broadband packages offered by Fibrely.co.uk include unlimited downloads, allowing you to use as much data as you like without caps or extra charges. Clothestopose.co.uk Review

What speeds does Fibrely.co.uk offer?

Fibrely.co.uk offers a range of speeds, from “Superfast 80/20 FTTP” (80 Mbps download / 20 Mbps upload) up to “Gigafast 1000/115 FTTP” (1000 Mbps download / 115 Mbps upload).

How much does Fibrely.co.uk cost?

Prices vary by speed package, starting from £26.99 a month for their 80/20 Mbps plan and going up to £40.99 a month for their 1000/115 Mbps plan. These are in-contract prices.

Are there any setup fees with Fibrely.co.uk?

No, Fibrely.co.uk states that there are £0 Setup & Delivery fees for new customers.

What is the difference between “In Contract Price” and “Out of Contract Price” on Fibrely.co.uk?

“In Contract Price” is the monthly rate you pay during your initial 18-month contract term. “Out of Contract Price” is the higher monthly rate that applies automatically once your initial contract term ends if you don’t re-contract or switch providers.

How much does the price increase after the contract ends with Fibrely.co.uk?

For their fastest 1000 Mbps plan, the price increases from £40.99 (in-contract) to £57.99 (out-of-contract), which is an increase of £17.00 per month. Prices for other plans will also increase after the contract term. Littledarlingscloset.co.uk Review

How do I check if Fibrely.co.uk is available in my area?

On the Fibrely.co.uk homepage, you can “Pop in your postcode” to check for available packages and service in your specific location.

What is Fibrely.co.uk’s process for switching from another provider?

Fibrely.co.uk outlines a three-step process: choose your package, their transfer team arranges everything with your previous supplier, and they send out a new router while keeping you informed.

Does Fibrely.co.uk offer phone or TV bundles?

Based on the homepage information, Fibrely.co.uk appears to be a pure broadband provider and does not explicitly offer phone or TV bundles.

Is Fibrely.co.uk customer support available via phone?

The homepage mentions “Live Chat” as a contact method. While a direct phone number isn’t immediately visible, you should check their “Contact Us” or “Help & Support” pages for all available contact channels.

How do I cancel my Fibrely.co.uk subscription?

To cancel, you should first check your contract end date and then contact Fibrely.co.uk’s customer service (e.g., via Live Chat). Be aware of any early termination charges if cancelling before your 18-month contract ends, and return any provided equipment. Justgloves.co.uk Review

Does Fibrely.co.uk offer a free trial?

No, Fibrely.co.uk’s homepage does not advertise a free trial. Broadband services typically commence with a contract. However, you are covered by a statutory 14-day cooling-off period after signing up, during which you can cancel without penalty (though you might pay for services used).

What legal policies does Fibrely.co.uk have?

Fibrely.co.uk provides links to its “Terms of Service,” “Usage Policy,” “Privacy Policy,” and “Complaints Policy” in the footer of their website, indicating their adherence to regulatory requirements.

Are upload speeds important with Fibrely.co.uk?

Yes, upload speeds are crucial for activities like video calls, online gaming, and uploading large files or backing up data to the cloud. Fibrely.co.uk clearly states both average download and upload speeds for all its packages.

How does Fibrely.co.uk compare to BT or Virgin Media?

Fibrely.co.uk typically offers competitive pricing for full-fibre and has £0 setup. Major providers like BT and Virgin Media often have wider availability (though Fibrely matches FTTP where Openreach has it), offer more extensive bundling options (TV, mobile), and may have more advanced routers, but can also have higher prices and mid-contract price rises.

What should I look for in the Fibrely.co.uk Terms of Service?

It’s essential to look for details on early termination charges, the exact notice period required for cancellation, any clauses regarding mid-contract price increases, and obligations for returning equipment. Sealantsandtoolsdirect.co.uk Review

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