Based on looking at the website Onlineturf.co.uk, it appears to be a legitimate online supplier of lawn turf and topsoil products in the UK. The site provides clear information about its products, delivery services, and customer support. However, it’s crucial to examine all aspects for a comprehensive review.
Overall Review Summary:
- Website Transparency: Good, provides details on products, delivery, and FAQs.
- Product Clarity: High, specific details about turf types and soil available.
- Pricing Transparency: Good, states all-inclusive delivered price, with notes on additional costs for specific delivery options.
- Customer Support Information: Clear, includes a phone number and a comprehensive FAQ section.
- Delivery Information: Detailed, covers notice periods, lorry sizes, and offload methods.
- Return Policy/Guarantees: Not explicitly detailed on the homepage, which is a potential area for improvement for customer confidence.
- Ethical Consideration (Islam): Permissible. Selling and buying lawn turf and soil are considered ethical and permissible in Islam as they relate to permissible and beneficial goods for home and garden improvement. There are no elements of riba (interest), gambling, or other prohibited activities.
The website Onlineturf.co.uk presents itself as a dedicated supplier of lawn turf and topsoil, aiming to serve both garden enthusiasts and landscaping professionals. The homepage highlights their flagship product, Rye Gold® Lawn Turf, and prominently features customer testimonials, which can build trust. The emphasis on “cut fresh to order” and “next day delivery available” indicates a focus on product quality and efficient service. While the site does a good job of answering common questions about ordering, delivery, and turf care, a more explicit and easily accessible return policy or guarantee section would further enhance consumer confidence. For those seeking to enhance their outdoor spaces in a permissible manner, Onlineturf.co.uk offers a straightforward and ethical solution.
Here are some excellent alternatives for home and garden improvement, focusing on ethical and permissible products available in the UK:
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- Key Features: Durable stainless steel or carbon steel, ergonomic handles, typically includes trowel, transplanter, cultivator, weeding fork, and pruner. Designed for various gardening tasks from planting to weeding.
- Average Price: £20 – £60
- Pros: Essential for any gardener, long-lasting with proper care, improves efficiency in garden maintenance, encourages outdoor activity.
- Cons: Can be an initial investment, requires maintenance to prevent rust, some cheaper sets may lack durability.
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- Key Features: Varies from simple plastic bins to tumblers, capacities from 100L to 400L+, promotes sustainable waste management by turning kitchen and garden waste into nutrient-rich soil.
- Average Price: £30 – £150
- Pros: Eco-friendly, produces free fertiliser, reduces landfill waste, enriches garden soil naturally.
- Cons: Requires space, can attract pests if not managed well, composting process takes time.
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- Key Features: Includes water butts, diverters, and stands. Collects rainwater for garden irrigation, reducing reliance on treated tap water.
- Average Price: £40 – £200 (for basic setups)
- Pros: Saves money on water bills, environmentally friendly, provides chlorine-free water for plants, conserves resources.
- Cons: Requires installation, can be unsightly, limited capacity, water quality not suitable for drinking.
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- Key Features: Available in wood, metal, or composite materials. Various sizes and heights, ideal for growing vegetables, herbs, or flowers, often with better drainage.
- Average Price: £40 – £250
- Pros: Better drainage and soil control, easier on the back (less bending), extends growing season, aesthetically pleasing.
- Cons: Higher initial cost than in-ground beds, requires filling with soil, can dry out faster.
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- Key Features: Storage solutions for tools, equipment, and outdoor furniture. Available in wood, metal, or plastic, various sizes, offers security and protection from elements.
- Average Price: £200 – £1000+
- Pros: Organises garden space, protects valuable items, increases property value, provides a dedicated workspace.
- Cons: Requires significant space, can be costly, needs maintenance (especially wooden sheds), assembly often required.
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Outdoor Lighting (Solar-Powered)
- Key Features: Pathway lights, spotlights, string lights, powered by solar energy, automatic dusk-to-dawn operation, creates ambience and improves safety.
- Average Price: £15 – £100
- Pros: Energy-efficient, no wiring required, easy installation, environmentally friendly, enhances garden aesthetics at night.
- Cons: Performance dependent on sunlight, may not be as bright as electric lights, battery life can degrade over time.
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- Key Features: Wide variety of materials (terracotta, ceramic, plastic, metal), sizes, and designs for indoor and outdoor use. Essential for container gardening.
- Average Price: £10 – £100 (depending on size and material)
- Pros: Versatile for any space, allows for plant mobility, good for small gardens or patios, wide range of aesthetic choices.
- Cons: Can be heavy when filled, plastic options may not be as durable, requires proper drainage to prevent root rot.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Onlineturf.co.uk Review & First Look
When you first land on Onlineturf.co.uk, the impression is one of a professional and straightforward online retailer. The site is designed to be user-friendly, with prominent calls to action like “Buy Now” and “See range” for their core products. The immediate highlight is their “Rye Gold® Lawn Turf” with a clear “Summer Sale!” banner, indicating competitive pricing and a current promotion. This direct approach helps users quickly understand what the website offers: quality lawn turf and related soil products for various gardening needs.
Navigating the Onlineturf.co.uk Website
The navigation structure is intuitive, with clear links to “Turf” and “Soil” products, making it easy for users to find what they’re looking for. The presence of customer testimonials immediately below the main product showcases builds trust, offering social proof of their service quality. They even have a “View All Reviews” link, which is a good sign of transparency. For new gardeners or those with specific concerns, the “Have a question?” section leads to a comprehensive FAQ, addressing common queries about laying turf, care, and delivery. This proactive approach to customer education is a significant plus, reducing the need for direct customer service contact for basic inquiries.
Initial Impressions on Product Range
While the focus is clearly on turf, Onlineturf.co.uk also offers “Soil” products, indicating a holistic approach to lawn care preparation. This suggests they understand that a successful lawn isn’t just about the turf itself, but also the foundation it’s laid upon. The description of their turf being “cut fresh to order, next day delivery available!” emphasizes their commitment to quality and speed, which are crucial factors for perishable products like turf. This initial look suggests a reliable and dedicated supplier for gardening enthusiasts and professionals in the UK.
Onlineturf.co.uk Pros & Cons
Delving deeper into Onlineturf.co.uk, it’s important to weigh up its strengths and areas where it could potentially improve. This helps in understanding the overall value proposition and whether it aligns with customer expectations for purchasing online garden supplies.
Advantages of Using Onlineturf.co.uk
- Clear Product Information: The website provides specific details about their Rye Gold® turf, including its suitability for most gardens, and the dimensions of each roll (1 square metre, approx. 1.7m long, 0.6m wide, and an inch thick). This level of detail helps customers make informed decisions.
- Transparent Pricing: The site explicitly states, “Yes, the price quoted is the all inclusive delivered price. However, some options such as delivery on specific days and times might add to this. A summary is shown to you before you make payment so you can choose what is best for you.” This upfront honesty about potential additional costs is commendable.
- Efficient Delivery Promise: The promise of “cut fresh to order” and “next-day delivery available” for orders received before 2 pm is a significant advantage for customers requiring fresh turf promptly. They also detail the delivery method (kerbside, tail-lift, manual pallet truck) and lorry size (18-tonne vehicle), which manages customer expectations regarding access.
- Comprehensive FAQ Section: The detailed FAQ addresses a wide range of common questions, from minimum order quantities (10 rolls) to how soon turf must be laid (within 24 hours, or 6 hours in warm weather). This reduces customer uncertainty and empowers them with knowledge.
- Customer Testimonials: Prominently displaying customer reviews builds trust and provides social proof of their service quality and product satisfaction. The ability to “View All Reviews” further enhances transparency.
- Dedicated Customer Support: They provide a direct phone number (01695 422 144) for inquiries, indicating a willingness to offer personalised advice, which is crucial for garden-related products.
Areas for Potential Improvement
- Lack of Explicit Return/Refund Policy: While the site covers delivery and care, a clear and easily accessible return or refund policy is not immediately apparent on the homepage. For perishable goods like turf, understanding the terms for issues upon delivery is critical for consumer confidence. This is a standard element of trusted e-commerce sites.
- Limited Product Variety: While they specialise in turf and topsoil, the range appears somewhat narrow. Customers looking for a broader array of garden supplies (e.g., specific fertilisers, garden tools, decorative aggregates beyond basic topsoil) might need to look elsewhere.
- No Live Chat Support: Although they provide a phone number, a live chat option (indicated by “Live Support Links: https://onlineturf.co.uk/#” which leads nowhere functional on initial check) could offer immediate assistance for quick queries, enhancing the user experience.
- Website Design Simplicity: While functional, the website design is quite basic. A more modern or visually engaging interface, potentially with more high-quality imagery or interactive tools (e.g., a turf calculator based on garden dimensions), could enhance the browsing experience.
- No Information on Product Sourcing/Sustainability: For environmentally conscious consumers, details about the origin of their turf, their growing practices, or any sustainability initiatives are not featured. This information could add significant value.
Onlineturf.co.uk Alternatives
When considering gardening and home improvement, especially for creating vibrant outdoor spaces, numerous ethical and permissible alternatives exist. These options focus on enriching your environment and engaging in beneficial activities, aligning with principles of sustainability and utility. Cheshire-removals.co.uk Review
General Gardening Supplies & Tools
Instead of focusing solely on turf, consider a broader approach to landscaping and gardening.
- B&Q: A staple in the UK, B&Q offers an extensive range of gardening products, from plants and seeds to tools, compost, and landscaping materials. They often have comprehensive guides and offer both online and in-store shopping. Their focus on DIY projects means plenty of materials for building raised beds, installing decking, or setting up irrigation systems.
- Homebase: Similar to B&Q, Homebase provides a wide selection of garden and outdoor products. They stock everything from plants and shrubs to garden furniture, sheds, and paving. Their “Garden Centre” section is well-organised, making it easy to find specific items for any garden project.
- Wickes: While often associated with building materials, Wickes has a substantial “Garden & Landscaping” section. This includes timber for raised beds or borders, aggregates, paving slabs, and even some basic gardening tools. They’re a good option for structural garden elements.
Specialist & Ethical Garden Providers
For those seeking more specialised or eco-friendly options.
- Thompson & Morgan: A renowned horticultural brand in the UK, specialising in seeds, young plants, and bulbs. If you’re looking to grow your own vibrant plants from scratch, they offer an incredible variety of flowers, vegetables, and herbs. This promotes self-sufficiency and the joy of nurturing growth.
- Suttons Seeds: Another long-standing and respected name in UK horticulture. Suttons offers a vast catalogue of seeds, plants, and gardening accessories. Their focus on quality and variety makes them an excellent choice for expanding your gardening repertoire beyond just turf.
- Gardening Express: Known for offering a wide range of plants, shrubs, and trees, often at competitive prices. They focus on delivering high-quality living plants directly to your door, perfect for transforming a garden with mature specimens or specific varieties.
- Local Garden Centres: Supporting your local garden centre is always a fantastic option. They offer personalised advice, often stock regionally appropriate plants, and contribute to the local economy. You can physically inspect plants, tools, and materials, ensuring they meet your specific needs and quality expectations.
These alternatives offer a broader scope for garden and home improvement, moving beyond a single product to encompass sustainable practices, diverse plant life, and long-term aesthetic and functional enhancements for your outdoor space.
How to Cancel Onlineturf.co.uk Subscription
Based on the information available on the Onlineturf.co.uk homepage, there is no indication that they offer a subscription service. Their business model appears to be transactional, where customers place one-off orders for lawn turf and soil products. This means there’s no ongoing membership or recurring payment to cancel.
Understanding the Onlineturf.co.uk Business Model
- One-off Purchases: Customers buy specific quantities of turf or soil as needed for a project.
- No Recurring Billing: The website does not mention any plans, tiers, or benefits associated with a subscription.
- Order-Based Transactions: Each purchase is a distinct transaction with a quoted “all inclusive delivered price.”
Therefore, if you have placed an order with Onlineturf.co.uk and wish to cancel it, you would need to refer to their specific order cancellation policy, which is typically found in their terms and conditions or by contacting their customer service directly. Given turf’s perishable nature, there will likely be strict timeframes for order modifications or cancellations. Their FAQ does not explicitly cover order cancellation, so contacting them via phone (01695 422 144) would be the most direct approach to inquire about cancelling a recent order. Barsforyou.co.uk Review
How to Cancel Onlineturf.co.uk Free Trial
Similar to the subscription query, the Onlineturf.co.uk website, based on its homepage content, does not appear to offer any “free trials.” Their core business revolves around direct sales of lawn turf and topsoil, which are tangible products.
Absence of Trial Offers
- No Mention of Trials: The homepage, product pages, and FAQ sections do not contain any references to free trials, sample offers, or trial periods for their products or services.
- Direct Sales Model: The emphasis is on immediate purchase and delivery of physical goods, rather than a service-based model that might involve trials.
- Product Nature: Turf and soil are not typically products that lend themselves to a “free trial” in the conventional sense, as they are consumed upon use (i.e., laid in a garden).
Therefore, if you are looking to cancel a “free trial” related to Onlineturf.co.uk, it is highly probable that you might be confusing them with another service or product, as their current public-facing information does not suggest such an offering. If you have any concerns about an order or payment, the best course of action would be to directly contact Onlineturf.co.uk’s customer service via the phone number provided on their website.
Onlineturf.co.uk Pricing
Onlineturf.co.uk is commendably transparent about its pricing structure, a crucial factor for online purchases, especially for bulk items like turf and soil. They aim to provide clarity regarding the total cost, which helps customers budget effectively for their garden projects.
Understanding the Quoted Price
- All-Inclusive Delivered Price: The website clearly states: “Yes, the price quoted is the all inclusive delivered price.” This means the unit price you see for turf or soil typically includes both the product cost and the standard delivery charge to your specified address. This simplifies budgeting, as customers don’t have to calculate separate delivery fees initially.
- VAT Included: The all-inclusive price also covers VAT (Value Added Tax), which is standard practice in the UK for consumer goods. This prevents unexpected tax additions at checkout.
Potential Additional Costs
While the standard price is all-inclusive, Onlineturf.co.uk is upfront about situations where additional charges might apply:
- Specific Delivery Days/Times: “However, some options such as delivery on specific days and times might add to this.” This is a common practice among logistics providers. If a customer requires delivery on a specific Saturday, a bank holiday, or within a very narrow time slot, there might be a premium charged to accommodate this.
- Summary Before Payment: To ensure full transparency, they state, “A summary is shown to you before you make payment so you can choose what is best for you.” This allows customers to review the total cost, including any additional delivery options selected, before committing to the purchase. This is a good e-commerce practice that builds trust.
How to Get a Quote
To get a precise price for your specific needs, customers would typically: Quotefour.co.uk Review
- Visit the Product Pages: Navigate to the “Turf” or “Soil” sections of the website.
- Select Quantity: Input the desired number of turf rolls (minimum 10 rolls) or the quantity of soil.
- Enter Delivery Postcode: The website’s system would then calculate the precise “all inclusive delivered price” based on your location and the chosen quantity.
- Review Basket/Checkout: Proceed to the basket or checkout page to see the final summary before payment, which will show any potential extra costs for premium delivery options.
Payment Methods
While the homepage doesn’t explicitly list accepted payment methods (e.g., credit/debit cards, PayPal), most reputable UK e-commerce sites accept major card types. The “summary is shown to you before you make payment” implies a standard online payment gateway will be used during the checkout process.
In summary, Onlineturf.co.uk offers a clear and transparent pricing model, which is highly beneficial for customers planning their garden projects. The clarity on what’s included in the price and when additional charges might apply helps manage expectations and ensures a smooth purchasing experience.
Onlineturf.co.uk Delivery Process
Understanding the delivery process is paramount when ordering bulky, perishable goods like turf. Onlineturf.co.uk provides detailed information on their delivery operations, ensuring customers are well-informed from order placement to reception.
Delivery Notice and Speed
- Next-Day Delivery: The website states, “If your order is received before 2pm we can offer a next-day delivery service.” This is highly efficient for a product that needs to be laid quickly. It allows customers to plan their garden work with minimal delay.
- Cut Fresh to Order: Their commitment that “Our turf is cut to order the day before delivery” ensures maximum freshness upon arrival. This is critical for the health and vitality of the turf, as it can deteriorate rapidly if not handled properly post-harvest.
Delivery Logistics and Vehicle Size
- Kerbside Delivery: “We deliver the turf to the kerbside of the address, using a tail-lift and manual pallet truck offload.” This is an important detail. Customers need to be aware that the turf will be offloaded at the nearest accessible kerb and will not be carried into their garden or property. This requires the customer to arrange for moving the turf from the kerb.
- Flat, Hard Standing Area: “The delivery needs to be made to a flat, hard standing area.” This condition is typical for pallet deliveries and ensures safe offloading. Customers with gravel drives, soft lawns, or steep inclines should consider this requirement.
- Lorry Size: “Standard deliveries are made on an 18-tonne delivery vehicle.” They provide a helpful analogy: “Generally, if a refuse truck can get down your road then we can.” This gives customers a practical way to assess access.
- Smaller Wagon Option: For properties with restricted access, they offer a solution: “If you think delivery could be an issue for a full sized lorry – get in touch with the team to request a smaller wagon delivery on 01695 422 144.” This demonstrates flexibility and a customer-centric approach to overcoming logistical challenges.
Post-Delivery Handling and Laying
- Immediate Inspection: “Turf must be inspected upon delivery…” This is crucial. Customers should check for any damage or quality issues immediately upon receiving the order.
- Laying Urgency: “…and laid within 24 hours of receiving for best results, subject to adverse warm weather conditions which will reduce to 6 hours.” This instruction highlights the perishable nature of turf. The faster it’s laid and watered, the better its chances of establishment. This advice is vital for the success of the customer’s project.
Onlineturf.co.uk provides a robust and detailed delivery policy, which is highly beneficial for customers. The clarity on delivery times, methods, vehicle sizes, and post-delivery care instructions sets clear expectations and helps customers prepare adequately for their order.
Onlineturf.co.uk Customer Support and Resources
Effective customer support and accessible resources are vital for any online business, especially when dealing with products that require specific handling like turf. Onlineturf.co.uk appears to understand this, providing multiple avenues for customer assistance. Solar4good.co.uk Review
Direct Contact Options
- Phone Support: The most prominent direct contact method provided is their phone number: 01695 422 144. This allows for real-time conversations, which is particularly useful for complex queries, delivery issues, or urgent concerns about an order. Having a direct line for expert advice is a significant asset.
- Lack of Explicit Email/Contact Form: While a phone number is provided, the homepage doesn’t explicitly list a direct email address or a “Contact Us” form beyond the general “Live Support Links” that do not lead to a functional chat. This might mean that for non-urgent queries, a phone call is the primary mode of communication, which might not suit all customers.
Self-Help Resources
- Comprehensive FAQ Section: Onlineturf.co.uk boasts a “full FAQ section” under their “Knowledge Base,” accessible via a direct link. This section is designed to answer “some of the most common questions below,” covering topics like:
- How to place an order.
- Notice needed for delivery.
- What the price includes (delivery and VAT).
- Freshness of turf.
- Minimum order quantity.
- Turf roll size.
- How turf is delivered.
- Lorry size for delivery.
- How soon turf must be laid.
- How to lay turf.
This extensive FAQ acts as a first line of support, empowering customers to find answers independently and at their convenience.
- How-to Guides and Videos: They mention “You can visit our How to Lay Turf section for more information or view our how-to-video guides.” This is an excellent addition, providing visual and detailed instructions that can be incredibly helpful for beginners or those seeking to perfect their turf-laying technique. Practical guides reduce potential errors and increase customer satisfaction.
Customer Review Integration
- Visible Testimonials: The homepage features positive customer testimonials, with a clear link to “View All Reviews.” This serves as a form of social proof and can indirectly answer common concerns by showcasing positive experiences with delivery and product quality.
Overall, Onlineturf.co.uk prioritises readily available self-help resources through its detailed FAQ and how-to guides. While a direct email or a more functional live chat might enhance options for customer contact, the robust phone support and comprehensive information provided demonstrate a commitment to assisting their customers effectively.
Onlineturf.co.uk Ethical Considerations
When evaluating any business, particularly from an ethical standpoint, it’s crucial to assess if its operations align with widely accepted principles, including those important in Islam. For Onlineturf.co.uk, the primary offering is lawn turf and topsoil, which are commodities related to land improvement and gardening.
Permissibility in Islam
From an Islamic perspective, the business of selling and buying lawn turf and soil is inherently permissible (halal). There are no elements within this trade that contradict Islamic principles:
- Nature of Product: Turf and soil are natural, beneficial products used for improving land, cultivating gardens, and enhancing outdoor spaces. This falls under the category of beneficial goods (Tayyibat).
- No Prohibited Items: The business does not deal with alcohol, gambling, interest (riba), pork, or any other items or activities explicitly prohibited in Islam.
- Legitimate Transaction: The exchange involves clear goods for clear payment, representing a legitimate commercial transaction. The pricing transparency (all-inclusive delivered price, with notes on potential extras shown before payment) aligns with the Islamic emphasis on clarity and avoiding deception in transactions.
- Benefits to the Community: Providing materials for creating and maintaining green spaces contributes to beautification, environmental well-being (e.g., carbon absorption by grass), and provides a healthy outdoor environment for families. These are all commendable aspects.
Business Practices and Transparency
- Clarity of Information: Onlineturf.co.uk provides clear information about its products, delivery process, and pricing. This transparency is a positive ethical indicator, reducing ambiguity for customers.
- Customer Support: The provision of a direct phone number and extensive FAQ demonstrates a commitment to customer service and addressing queries, which is a sign of good business conduct.
- Freshness Guarantee: Stating that turf is “cut fresh to order the day before delivery” and advising on immediate laying indicates a commitment to product quality and ensuring the customer receives a viable product, rather than selling deteriorating stock.
Areas to Consider for Enhanced Ethical Standing (General Business Practice)
While the core business is ethical, some general considerations for any ethical business practice could include:
- Environmental Impact: While growing turf is generally positive, information on sustainable cultivation practices, water usage, or carbon footprint reduction efforts (if any) would further enhance their ethical profile for environmentally conscious consumers.
- Fair Labour Practices: (Not specified on the homepage, but generally important) Ensuring fair wages and safe working conditions for all staff involved in cultivation and delivery.
- Clearer Returns Policy: While not directly an Islamic ethical issue, a clear, easily accessible return/refund policy (especially for perishable goods if there are issues upon delivery) is a strong marker of consumer trust and ethical business conduct in modern commerce.
In conclusion, Onlineturf.co.uk operates within a permissible and beneficial industry. Its transparent communication regarding products, pricing, and delivery aligns well with ethical business conduct. For anyone looking to purchase turf or soil, this website presents an ethically sound option. Sheffords.co.uk Review
FAQ
What is Onlineturf.co.uk?
Onlineturf.co.uk is an online supplier of lawn turf and topsoil products in the United Kingdom, offering fresh-cut turf and various soil types for garden and professional landscaping needs.
Is Onlineturf.co.uk a legitimate website?
Yes, based on its detailed product information, clear delivery policies, transparent pricing, and direct customer support contact, Onlineturf.co.uk appears to be a legitimate online retailer for lawn turf and soil.
What kind of turf does Onlineturf.co.uk sell?
Onlineturf.co.uk primarily sells Rye Gold® Lawn Turf, which they describe as suitable for most gardens, alongside other turf varieties for specific needs.
Does Onlineturf.co.uk sell topsoil?
Yes, Onlineturf.co.uk offers a range of topsoil products available in bulk bags and large packs.
How fresh is the turf from Onlineturf.co.uk?
Onlineturf.co.uk states that their turf is “cut fresh to order the day before delivery” to ensure maximum freshness upon arrival. Devilnight.co.uk Review
How soon must turf be laid after delivery from Onlineturf.co.uk?
Turf must be inspected upon delivery and laid within 24 hours for best results; this period reduces to 6 hours in adverse warm weather conditions.
Does the price on Onlineturf.co.uk include delivery and VAT?
Yes, Onlineturf.co.uk clearly states that the price quoted is the “all inclusive delivered price,” which includes both delivery and VAT.
Are there any extra delivery costs on Onlineturf.co.uk?
Yes, while the standard price is all-inclusive, options such as delivery on specific days or at specific times might incur additional costs, which are shown before payment.
What is the minimum order for delivery from Onlineturf.co.uk?
The minimum order for delivery from Onlineturf.co.uk is 10 rolls of turf.
What size are the turf rolls from Onlineturf.co.uk?
Each turf roll from Onlineturf.co.uk is 1 square metre, approximately 1.7m long, 0.6m wide, and an inch thick. Suttoncarrepairs.co.uk Review
How is turf delivered by Onlineturf.co.uk?
Turf is delivered to the kerbside of the address using a tail-lift and manual pallet truck offload, requiring a flat, hard-standing area for delivery.
What size lorry does Onlineturf.co.uk use for deliveries?
Standard deliveries are made on an 18-tonne delivery vehicle. Customers are advised to contact them if a smaller wagon is needed due to access issues.
Does Onlineturf.co.uk offer next-day delivery?
Yes, if an order is received before 2 pm, Onlineturf.co.uk can offer a next-day delivery service.
How do I contact Onlineturf.co.uk customer support?
You can contact Onlineturf.co.uk by phone at 01695 422 144 for expert advice and assistance.
Does Onlineturf.co.uk have a return policy?
The homepage does not explicitly detail a return or refund policy. Customers should review their full terms and conditions or contact customer service for specific details on cancellations or returns. Naturalcalm.co.uk Review
Can I get a discount code for Onlineturf.co.uk?
The homepage mentions a “Summer Sale!” which offers savings, but it does not specify general discount codes. It’s advisable to check their website directly or sign up for newsletters for any promotional offers.
What if my delivery address has restricted access for a large lorry?
Onlineturf.co.uk advises customers to get in touch with their team on 01695 422 144 to request a smaller wagon delivery if an 18-tonne vehicle might have access issues.
Are there “how-to” guides for laying turf on Onlineturf.co.uk?
Yes, Onlineturf.co.uk has a “How to Lay Turf” section and offers “how-to-video guides” to assist customers with the installation process.
Does Onlineturf.co.uk offer a subscription service or free trial?
No, based on the information on their homepage, Onlineturf.co.uk operates on a direct sales model for turf and soil, with no indication of subscription services or free trials.
What alternatives are there to Onlineturf.co.uk for gardening supplies?
Alternatives for gardening and home improvement include major UK retailers like B&Q, Homebase, and Wickes for broader garden materials, as well as specialist plant and seed suppliers like Thompson & Morgan and Suttons Seeds, and local garden centres. Computerangels.co.uk Review
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