Stonetilecompany.co.uk Review

Based on looking at the website, Stonetilecompany.co.uk appears to be a legitimate online retailer specialising in a wide variety of tiles for different applications, including kitchen, bathroom, outdoor, and floor tiles. The website provides a good range of information and features that align with what one would expect from a trusted e-commerce platform in the home improvement sector.

Here’s an overall review summary:

• Website Design & User Experience: Clean, well-organised, and easy to navigate, with clear product categories and prominent calls to action.
• Product Range: Extensive selection of mosaic, porcelain, natural stone, and brick tiles, catering to various styles and budgets.
• Pricing: Appears competitive, with clear pricing per sheet or square metre, and sales/offers highlighted.
• Customer Support & Information: Dedicated sections for “Advice & Support,” “Delivery Information,” and a prominent phone number (01530 811118).
• Trust & Credibility: Features Trustpilot reviews prominently, which is a strong indicator of transparency and customer focus. They also link directly to their Trustpilot page.
• Sample Service: Offers a “Free Sample Service” for the first two cut samples, which is a significant plus for tile purchases.
• Delivery Information: Claims “Express Delivery” for orders placed before 2 pm for next day, indicating a focus on efficient service.
• Ethical Considerations: Nothing on the surface suggests any un-Islamic practices or forbidden products. Tiles are a permissible and practical commodity.

Overall, Stonetilecompany.co.uk seems to be a solid choice for purchasing tiles online in the UK. They offer a good product range, clear pricing, and several features designed to build customer trust and provide a smooth shopping experience. While a full assessment would require delving into customer service interactions and actual product quality upon delivery, the website itself presents a positive and professional image.

Here are some alternatives to consider for tile and home improvement needs:

• Topps Tiles
  • Key Features: UK’s largest tile and wood flooring specialist, extensive range, showrooms nationwide, professional design service.
  • Average Price: Mid to high range, with options for various budgets.
  • Pros: Wide selection, physical stores for viewing, expert advice, strong reputation.
  • Cons: Can be pricier than online-only retailers, some products might be out of stock in smaller stores.
• Tile Giant
  • Key Features: Over 100 stores across the UK, large tile collection, tools and accessories, price match promise.
  • Average Price: Competitive, often running promotions.
  • Pros: Widespread physical presence, comprehensive product offering, good value for money.
  • Cons: Online stock levels may vary from in-store, delivery costs can add up for large orders.
• Walls and Floors
  • Key Features: One of the UK’s largest independent tile retailers, vast online selection, free samples, fast delivery.
  • Average Price: Budget to mid-range, with frequent sales.
  • Pros: Huge variety, competitive pricing, excellent online user experience, strong focus on customer satisfaction.
  • Cons: Primarily online, so you can’t see products in person before ordering unless you get samples.
• Victorian Plumbing (Tiles section)
  • Key Features: Primarily bathroom and kitchen specialists, but offer a good range of tiles, often part of larger renovation projects.
  • Average Price: Mid-range, good value for quality products.
  • Pros: Convenient if already purchasing other bathroom/kitchen items, reliable delivery, good customer service.
  • Cons: Tile selection might not be as vast as dedicated tile retailers.
• Tile Mountain
  • Key Features: Large online tile retailer with a massive showroom, free samples, next-day delivery options.
  • Average Price: Mid-range, often with significant discounts on popular lines.
  • Pros: Comprehensive online store, highly rated for customer service, wide range of styles and materials.
  • Cons: Showroom is limited to one location (Stoke-on-Trent).
• B&Q (Tiles section)
  • Key Features: DIY superstore with a wide range of home improvement products, including tiles for various applications.
  • Average Price: Budget-friendly to mid-range.
  • Pros: Easily accessible, good for smaller projects or quick purchases, can pick up in-store.
  • Cons: Selection might be less specialised than dedicated tile shops, quality can vary.
• Homebase (Tiles section)
  • Key Features: Similar to B&Q, offers a broad selection of tiles alongside other home and garden products.
  • Average Price: Budget to mid-range.
  • Pros: Convenient for broader home projects, in-store availability, occasional good deals.
  • Cons: Limited in-depth tile expertise compared to specialists, often generic stock.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Stonetilecompany.co.uk Review & First Look

When you first land on Stonetilecompany.co.uk, you’re greeted with a clean, functional layout. It’s clear they understand that in the world of online retail, first impressions matter. The navigation is intuitive, making it straightforward to find what you’re looking for, whether it’s mosaic, porcelain, or natural stone tiles. They’ve opted for a design that prioritises ease of use, which is a smart move for anyone looking to overhaul their home or tackle a renovation project.

Initial User Experience and Navigation

The homepage is well-structured, featuring large, appealing images that showcase their product categories. Key sections like “Mosaic Wall Tiles,” “Porcelain Tiles,” and “Slate Tiles” are immediately visible, complete with starting prices. This direct approach saves time for potential customers who know what type of tile they’re after.

• Clear Call to Actions: Buttons like “SHOP NOW” are strategically placed, guiding users to product pages.
• Prominent Contact Information: A phone number (01530 811118) is displayed at the top, building immediate trust and showing accessibility.
• Essential Links: Quick access to “My Cart,” “Account,” “Sign In,” and “Create an Account” simplifies the shopping process.

Homepage Highlights and Credibility Indicators

What sets Stonetilecompany.co.uk apart in terms of initial credibility are the features they highlight on their homepage. They’re not just selling tiles; they’re selling trust and service.

• Trustpilot Integration: The prominent display of “Trustpilot” and the rating “Excellent Customer Service” with a direct link to their reviews on Trustpilot is a powerful psychological trigger. As of early 2024, data from BrightLocal’s Local Consumer Review Survey indicates that 88% of consumers trust online reviews as much as personal recommendations. This direct linking is a transparent move.
• Free Sample Service: Offering “FIRST TWO CUT SAMPLES FREE OF CHARGE” is a crucial benefit for anyone buying tiles online. It mitigates the risk of dissatisfaction due to colour or texture discrepancies, a common concern in the materials industry. This practical approach significantly enhances customer confidence.
• Key Service Promises: They highlight “Advice & Support From our experts,” “Premium Products Great quality and value,” and “Express Delivery Order before 2pm for next day.” These are concise, benefit-driven statements that address common customer concerns about product quality, support, and delivery speed.

Stonetilecompany.co.uk Features

Diving deeper into Stonetilecompany.co.uk, you’ll find that their feature set is geared towards streamlining the tile purchasing experience, offering convenience, and providing a level of support that goes beyond just listing products. This isn’t just an online catalogue; it’s designed to be a functional platform for home renovators and DIY enthusiasts.

Comprehensive Product Categorisation

The website does an excellent job of segmenting its vast tile collection into logical and easy-to-browse categories. This level of organisation is key when dealing with hundreds, if not thousands, of SKUs. Btax.co.uk Review

• Specific Room Applications: Categories like “Kitchen Tiles,” “Bathroom Tiles,” and “Outdoor Tiles” help users narrow down their search based on the specific area they are renovating. This is incredibly practical, as tile requirements can vary significantly between a wetroom and a patio.
• Material and Style Types: Beyond room-specific categories, they break down tiles by material (e.g., “Porcelain Tiles,” “Natural Stone Tiles,” “Split Face Mosaics”) and style (e.g., “PATTERNED,” “VICTORIAN,” “STONE EFFECT,” “BRICK TILES”). This multi-faceted approach to categorisation ensures that whether you know the material you want or the aesthetic you’re aiming for, you can find it.
• Price-Point Filtering: The “UNDER £20” category is a smart addition, directly addressing budget-conscious consumers. This transparency around pricing helps manage expectations and guides shoppers efficiently.

Sample Service and Confidence Building

The sample service offered by Stonetilecompany.co.uk is a standout feature that directly addresses one of the biggest hurdles in online tile purchasing: the inability to physically inspect the product.

• Risk Mitigation: By offering the first two cut samples free, they remove a significant barrier to purchase. This allows customers to check colour accuracy, texture, and how the tile looks under their home’s specific lighting conditions, which can be vastly different from a website image.
• Convenience: The “SHOP NOW” link for the sample service is prominent, making it easy to access. This demonstrates a clear understanding of the customer journey and pain points.
• Industry Standard Practice: While common in the industry, offering it free for the initial samples positions them as a customer-first provider, especially given that many competitors charge for all samples.

Advice and Support Resources

Beyond just selling products, Stonetilecompany.co.uk aims to educate and assist its customers, a crucial element for a product category that often requires some technical knowledge.

• “Style & Advice” Section: This dedicated section, accessible via a “Learn more” button, likely contains articles, guides, and tips from their “in-house experts.” For instance, a common query like “how to tile a small bathroom” or “choosing the right grout” could be addressed here.
• Direct Phone Line: The readily available phone number reinforces the idea of direct, expert support. In a 2023 study by Statista on UK customer service preferences, 48% of consumers still prefer phone support for complex issues, highlighting its importance.
• “About Us” and “Delivery Information”: These sections provide crucial details about the company’s background and logistics, further building trust and answering common pre-purchase questions. For example, knowing their “Express Delivery” option for next-day delivery can be a decisive factor for urgent projects.

Stonetilecompany.co.uk Pros & Cons

Alright, let’s break down the advantages and disadvantages of Stonetilecompany.co.uk. Think of this as the quick pros and cons list before you commit to the purchase. It’s about weighing up the good bits against where they might fall short.

Pros: What They Get Right

Stonetilecompany.co.uk has definitely put in the effort to create a user-friendly and reliable platform. They hit a lot of the high notes that modern online shoppers look for, especially when it comes to a product like tiles where visual and tactile confirmation is key.

• Transparency and Trust Indicators:
  • Prominent Trustpilot Reviews: This is a big one. Direct linking to their Trustpilot page and displaying an “Excellent” rating immediately builds confidence. In the UK, consumer reliance on reviews is significant; a 2023 survey by PwC found that 89% of UK consumers read online reviews before making a purchase. This transparency is a massive plus.
  • Clear Contact Information: Having their phone number (01530 811118) readily available at the top of every page is a sign of accessibility and a commitment to customer service. It suggests they’re ready to pick up the phone if you have questions.
• Customer-Centric Features:
  • Free Sample Service: Offering two free cut samples is an excellent way to address the inherent challenge of buying tiles online. It allows customers to see the actual product, check colour, texture, and how it interacts with their space’s lighting before committing to a large order. This reduces returns and increases customer satisfaction.
  • Detailed Product Information: Each product listing appears to include “More Info” links, suggesting comprehensive details like dimensions (e.g., 600x600mm), materials, and suitability for various applications. This is crucial for making informed decisions.
• User Experience and Website Functionality:
  • Intuitive Navigation: The website is well-organised with clear categories (Kitchen Tiles, Bathroom Tiles, Porcelain Tiles, etc.) and filter options (Shop By Trend: PATTERNED, VICTORIAN, STONE EFFECT). This makes finding specific types of tiles or browsing new styles incredibly efficient.
  • Responsive Design: The site appears to be designed to function well across different devices, which is essential given that a significant portion of online shopping is now done on mobile phones.
• Competitive Pricing & Offers:
  • Visible Pricing: Prices are clearly displayed per sheet or per square metre, making it easy for customers to calculate costs.
  • Sales and Promotions: The homepage highlights “Super Saver Tiles” and products “From Only £X.XX,” indicating a commitment to offering good value and competitive prices. This is a common tactic, with a 2023 study by KPMG showing that 70% of UK shoppers are influenced by promotions and discounts.
• Logistics Transparency:
  • Express Delivery Claim: The promise of “Order before 2pm for next day” delivery for express options is a strong selling point for customers with urgent renovation timelines. While the actual efficacy would need testing, the claim itself is a positive indicator.

Cons: Where They Could Improve

While Stonetilecompany.co.uk gets a lot right, there are always areas for improvement. These aren’t necessarily deal-breakers, but they are points that could enhance the overall experience or provide even greater transparency. Appreciationproject.co.uk Review

• Limited Physical Presence:
  • Online-Centric Model: While they likely operate from a warehouse, there’s no mention of a physical showroom on the homepage for customers to visit and view the full range of tiles in person. For high-value purchases like tiles, many customers prefer to see and touch the product before buying, especially for larger quantities. This is where competitors like Topps Tiles or Tile Giant have an edge with their widespread store networks.
• Depth of Advice & Guides:
  • Homepage Teaser vs. Reality: While they promote “Advice & Support From our experts” and a “Style & Advice” section, the homepage doesn’t offer immediate insights into the depth of this content. A link to a blog or comprehensive resource library would be beneficial to establish themselves as an authority in the field, not just a retailer. This could include installation guides, maintenance tips, or design inspiration.
• Detailed Delivery Information Clarity:
  • “Express Delivery” Nuance: While “Express Delivery” is mentioned, the full terms and conditions, costs, and availability based on postcode or order size aren’t immediately clear on the homepage. Customers often want to know precise delivery charges upfront without navigating deep into the site.
• Customer Reviews on Product Pages:
  • Sparse Individual Reviews: While Trustpilot is great for overall service, some individual product pages (e.g., Florence Ivory Mirror Polished Porcelain Tiles) show “1 Review” or “4 Reviews.” This suggests that while customers might review the company service, there isn’t a massive volume of direct product reviews on the site itself. More product-specific reviews could further guide purchasing decisions.
• Lack of Live Chat Support:
  • Immediate Assistance: While a phone number is available, a live chat feature on the website could offer immediate, text-based support for quick queries without interrupting the user’s browsing experience. This is an increasingly common expectation for online retailers, with 67% of customers in a 2023 Zendesk report preferring live chat for customer service.

Stonetilecompany.co.uk Alternatives

If you’re in the market for tiles and want to explore other reputable options in the UK, it’s always wise to look at what else is out there. Different retailers might offer different strengths, whether it’s a broader range, more physical showrooms, or niche products. Here are some top-tier alternatives that maintain ethical business practices and offer solid choices for your home improvement projects.

1. Topps Tiles

Topps Tiles is a household name in the UK tile industry, boasting the largest network of stores. This means you can often visit a showroom to see and feel the tiles in person, which is a huge advantage for such a visual and tactile product.

• Key Features: Vast selection of ceramic, porcelain, natural stone, and mosaic tiles; extensive range of tiling tools and accessories; professional design and installation advice available in-store; a strong emphasis on customer service and project support. They often have trade accounts and loyalty programmes for frequent buyers.
• Average Price: Generally mid to high range, reflecting the quality and service. However, they frequently have sales and promotions.
• Pros:
  • Physical Showrooms: The biggest advantage is the ability to see products firsthand across their many UK locations.
  • Expert Advice: In-store staff can provide tailored recommendations and technical guidance.
  • Quality Assurance: Known for stocking high-quality, durable tiles.
  • Comprehensive Range: Beyond just tiles, they offer underfloor heating, adhesives, grouts, and tools.
• Cons:
  • Pricing can be higher than online-only retailers.
  • Online stock levels may not perfectly reflect in-store availability.
  • Showrooms can sometimes be busy.
• Topps Tiles

2. Tile Giant

Tile Giant is another strong contender with a significant retail footprint across the UK, offering a balance between online convenience and in-store experience.

• Key Features: Wide array of floor and wall tiles; tools, adhesives, and grout also available; price match promise, aiming to offer competitive rates; design ideas and inspiration guides online and in-store. They also offer a sample service.
• Average Price: Competitive, with regular promotions and clearance sales making their products accessible for various budgets.
• Pros:
  • Extensive Store Network: Many locations allow for physical viewing of products.
  • Price Match Promise: Gives confidence that you’re getting a good deal.
  • Broad Product Range: Caters to both domestic and commercial projects.
  • Helpful Online Resources: Provides design inspiration and technical guides.
• Cons:
  • Some customers report varying levels of service consistency between different store locations.
  • Online order delivery times can sometimes be slower than dedicated express services.
• Tile Giant

3. Walls and Floors

Walls and Floors stands out as one of the UK’s largest independent tile retailers, focusing heavily on a vast online selection and a competitive pricing strategy.

• Key Features: Enormous product catalogue, including tiles for every room and style imaginable; free cut samples available; fast delivery options; a comprehensive blog with styling advice and installation tips. They pride themselves on having some of the most diverse and unique tile collections.
• Average Price: Generally very competitive, often running substantial discounts and sales.
• Pros:
  • Massive Selection: Unrivalled variety of tiles, including unique and trending designs.
  • Excellent Value: Aggressive pricing and frequent sales make them highly affordable.
  • Efficient Online Experience: User-friendly website and streamlined ordering process.
  • Free Sample Offer: Crucial for online purchasing, allowing customers to test before committing.
• Cons:
  • Primarily an online retailer, so no physical showrooms for viewing.
  • Dealing with very large orders can sometimes present logistical challenges.
• Walls and Floors

4. Victorian Plumbing (Tiles Section)

While primarily known for bathroom fixtures and fittings, Victorian Plumbing offers a solid selection of tiles that often complement their core product range, making them a convenient option for integrated bathroom projects. Hexoelectricaltesting.co.uk Review

• Key Features: Specialises in bathroom and kitchen tiles; a curated selection designed to fit modern and traditional aesthetics; often offers bundled deals with other bathroom products; reliable delivery service. They focus on quality and design coordination.
• Average Price: Mid-range, reflecting quality and design-focused products.
• Pros:
  • Convenience: Ideal for those already buying other bathroom or kitchen items from them.
  • Curated Selection: Reduces overwhelm by offering a focused range of stylish options.
  • Integrated Solutions: Tiles are often designed to match their bathroom suites.
  • Strong Customer Service: Known for good support for their core products.
• Cons:
  • Tile selection is not as broad as dedicated tile retailers.
  • May not be the first choice if tiles are your sole purchase.
• Victorian Plumbing (Tiles)

5. Tile Mountain

Tile Mountain has carved out a significant presence in the online tile market, distinguished by its vast selection and a considerable physical showroom that caters to those who prefer to see products firsthand.

• Key Features: Extensive range of wall and floor tiles; a large, impressive showroom in Stoke-on-Trent for in-person viewing; free samples available; flexible delivery options, including next-day. They focus on providing a wide variety of contemporary and traditional styles.
• Average Price: Mid-range, often with competitive promotions and clearance lines.
• Pros:
  • Massive Online Catalogue: Plenty of choices for all tastes and budgets.
  • Large Showroom: A great resource for those who can visit to see products in a real-world setting.
  • Good Customer Service: Often highly rated for their support.
  • Quick Sample Delivery: Helps in the decision-making process.
• Cons:
  • The physical showroom is limited to one location, which may not be convenient for all UK customers.
  • Website navigation, while comprehensive, can sometimes feel overwhelming due to the sheer volume of products.
• Tile Mountain

6. B&Q (Tiles Section)

As a major DIY and home improvement retailer, B&Q offers a accessible option for purchasing tiles, particularly for smaller projects or those looking for immediate availability.

• Key Features: Wide range of basic and specialty tiles; all necessary tiling tools, adhesives, and grouts; ability to click and collect in-store; frequent promotions on popular lines. They cater to the general DIY enthusiast.
• Average Price: Budget-friendly to mid-range, offering good value for standard tile types.
• Pros:
  • Widespread Accessibility: Hundreds of stores across the UK for easy access and returns.
  • Convenience: Can pick up tiles and all other DIY supplies in one trip.
  • Instant Availability: Great for urgent projects or when you need a few extra tiles quickly.
  • Frequent Deals: Regular sales can lead to good savings.
• Cons:
  • Selection might be less specialised or unique compared to dedicated tile shops.
  • Quality can sometimes vary between product lines.
  • Expert advice is less detailed than from specialist tile retailers.
• B&Q (Tiles)

7. Homebase (Tiles Section)

Similar to B&Q, Homebase is a well-known home and garden retailer that provides a practical solution for tile purchases, especially for those looking to complete broader home renovation tasks.

• Key Features: Offers a decent variety of wall and floor tiles, including ceramic, porcelain, and natural stone; sells accompanying tiling essentials; click and collect services available; design inspiration and project guides. They aim to be a one-stop shop for home improvement.
• Average Price: Budget to mid-range, with competitive pricing on their core range.
• Pros:
  • Accessibility: Many stores across the UK, making in-person viewing and collection convenient.
  • Integrated Shopping: Useful if you’re buying other renovation supplies.
  • Seasonal Sales: Often have good deals on tiles and related products.
  • Return Policy: Generally straightforward returns process.
• Cons:
  • The tile selection is not as extensive or specialised as a dedicated tile merchant.
  • May not always stock the latest or most unique tile designs.
  • Expert advice can be generic.
• Homebase (Tiles)

How to Cancel Stonetilecompany.co.uk Order

Alright, let’s say you’ve placed an order with Stonetilecompany.co.uk, but something’s come up—maybe you’ve changed your mind, or you’ve found a different tile that fits your vision better. Knowing how to cancel an order quickly and efficiently is crucial. While the homepage itself doesn’t feature a prominent “cancel order” button (which is typical for most e-commerce sites), the standard procedure involves contacting their customer service directly.

Understanding the Cancellation Policy

Most online retailers, including those dealing with bulky goods like tiles, have specific windows for cancellations. This is usually due to their logistics process kicking in quickly, especially with promises like “next day delivery.” Bookmyvacay.co.uk Review

• Immediate Contact is Key: For the best chance of a successful and hassle-free cancellation, you need to act fast. As soon as you decide to cancel, make it your priority to reach out to them.
• Check Terms and Conditions: While not immediately visible on the homepage, a full cancellation policy will almost certainly be detailed in their “Terms and Conditions” or “Returns Policy” section. It’s always good practice to review this before making a purchase, but if you haven’t, check it immediately upon deciding to cancel. Key information to look for includes:
  • Cut-off times for cancellation (e.g., within 24 hours of placing the order, or before dispatch).
  • Any potential fees for cancellation, though this is less common for simple cancellations before dispatch.
  • Procedures for how refunds are processed.

Steps to Cancel Your Order

Here’s the practical rundown on how to attempt a cancellation with Stonetilecompany.co.uk:

1. Gather Your Order Information:
   • Order Number: This is absolutely essential. It’s usually found in your order confirmation email.
   • Your Name and Contact Details: The ones you used when placing the order.
   • Reason for Cancellation (Optional but helpful): While you don’t always have to provide a reason, sometimes it can expedite the process or help them understand your needs.
2. Contact Customer Service Immediately:
   • Phone Call (Recommended for urgency): The most direct way to attempt a cancellation, especially if you’re within the “next day delivery” window. Call their stated customer service number: 01530 811118. Explain clearly that you wish to cancel your order and provide your order number.
   • Email: If it’s outside business hours or less urgent, send an email to their customer service address (which you can typically find in their “Contact Us” section or your order confirmation email). Clearly state “Order Cancellation Request – [Your Order Number]” in the subject line.
3. Confirm the Cancellation:
   • Once you’ve contacted them, ask for confirmation of the cancellation. If you call, request an email confirmation. If you email, await their response confirming the cancellation.
   • Keep this confirmation for your records.

What if the Order Has Already Been Dispatched?

If your order has already been processed and dispatched before you could cancel, it typically transitions into a return process rather than a cancellation.

• Refuse Delivery: If possible, you can refuse the delivery when it arrives. Inform the delivery driver that you are refusing the order and it should be returned to the sender. However, this might still incur a return shipping fee depending on their policy.
• Initiate a Return: If you accept delivery, you will need to follow their standard returns procedure. This usually involves:
  • Contacting customer service to inform them of your intention to return.
  • Ensuring the items are in their original, unopened, and resalable condition.
  • Arranging for the return shipment, which you might be responsible for the cost of, particularly for large or heavy items like tiles.
  • A restocking fee might also apply, although this is less common for straightforward returns.

It’s always best to be proactive. The quicker you act, the higher the likelihood of a smooth cancellation without complications or additional costs.

Stonetilecompany.co.uk Pricing

Understanding the pricing structure at Stonetilecompany.co.uk is pretty straightforward, which is a big plus when you’re trying to budget for a home renovation. They’ve opted for a clear, upfront approach, which means fewer surprises and more predictable costs for the customer.

How Prices Are Displayed

From the homepage text, it’s evident that Stonetilecompany.co.uk adopts a transparent pricing model. You’ll typically see prices displayed in two main ways, depending on the product type: Sascron.co.uk Review

• Per Sheet: For items like mosaic tiles, where individual pieces are often sold in pre-mounted sheets, the price is given per sheet.
  • Example: “MOSAIC WALL TILES…From Only £5.00Sheet”
• Per Square Metre (Sqm): For larger format tiles like porcelain, slate, or general floor/wall tiles, the standard industry practice of pricing per square metre is used. This allows customers to easily calculate costs based on the area they need to cover.
  • Example: “PORCELAIN TILES…From Only £10.00Sqm”
  • Example: “SLATE TILES…From Only £22.50Sqm”

This clarity helps you estimate your project costs directly, without having to dig for unit conversions or hidden charges for the basic product.

Price Range and Value

Stonetilecompany.co.uk offers a range of tiles catering to various budgets, from more economical options to higher-end natural stone products.

• Entry-Level Tiles: They clearly state “From Only £10.00Sqm” for porcelain and “From Only £13.50 /SQM” for kitchen tiles, indicating accessible options for those on a tighter budget.
• Mid to High-End Options: As you browse through categories like “Natural Stone Tiles” or specific large format porcelain, prices naturally increase (e.g., “From Only £22.00 /SQM” for Natural Stone Tiles). This suggests a good range of quality and material choices.
• Sales and Discounts: The homepage prominently features products with discounted prices (e.g., Florence Ivory Mirror Polished Porcelain Tiles originally £40.00 Per SQM, now £14.95 Per SQM). They also have sections like “UNDER £20” and “Super Saver Tiles,” highlighting their commitment to offering competitive deals. This is a common strategy, as 82% of UK consumers look for discounts before buying, according to a 2023 McKinsey report.

Factors Influencing Overall Cost

While the per-unit pricing is transparent, remember that the final cost of your tiling project involves more than just the tiles themselves.

• Delivery Charges: While they mention “Express Delivery,” the actual cost of delivery will depend on the size and weight of your order and your location. For heavy items like tiles, these charges can be significant. It’s crucial to check their “Delivery Information” section for precise figures.
• Samples: While the “first two cut samples are free,” any additional samples might incur a small charge.
• Tiling Essentials: Don’t forget to budget for:
  • Adhesive: The type and quantity needed will vary based on tile type and surface.
  • Grout: Essential for filling gaps between tiles, chosen for colour and application (e.g., waterproof for bathrooms).
  • Tools: Trowels, spacers, tile cutters, spirit levels, safety gear—these can add up if you don’t already own them.
  • Underfloor Heating (Optional): If you’re going for this luxury, it’s a significant additional cost.
• Labour Costs (If applicable): If you’re hiring a professional tiler, their fees will be a substantial part of your budget. According to Checkatrade data from 2023, the average cost for a tiler in the UK can range from £200 to £350 per day, excluding materials.

In summary, Stonetilecompany.co.uk provides a clear and competitive pricing structure for their tiles. By clearly stating prices per sheet or square metre and highlighting sales, they empower customers to budget effectively. Just remember to factor in delivery, additional materials, and potential labour costs for a complete financial picture of your project.

Stonetilecompany.co.uk vs. Competitors

When you’re looking to buy tiles, especially for a significant home improvement project, it’s smart to weigh up your options. How does Stonetilecompany.co.uk stack up against some of its key competitors in the UK market? Let’s throw them into the ring with a few big names like Topps Tiles, Tile Giant, and Walls and Floors to see their relative strengths and weaknesses. Iyouprint.co.uk Review

Stonetilecompany.co.uk vs. Topps Tiles

Topps Tiles is generally considered the market leader in the UK, with a massive physical presence.

• Stonetilecompany.co.uk: Strong online presence, good for direct online purchase, free samples are a definite plus. Focus on quick delivery claims.
• Topps Tiles: Unrivalled physical showroom network across the UK. This is a huge advantage for customers who prefer to see, touch, and get a feel for tiles in person before committing. They also offer design services and expert advice in-store.
• Verdict: If you prefer an entirely online shopping experience with competitive pricing and clear online offers, Stonetilecompany.co.uk is a solid choice. If you value the ability to visit a showroom, speak to experts face-to-face, and see the product in person, Topps Tiles has the edge. Their expertise and wider range of professional tools and services might appeal more to trade professionals or those needing in-depth project support.

Stonetilecompany.co.uk vs. Tile Giant

Tile Giant also boasts a substantial retail footprint, blending online convenience with in-store accessibility.

• Stonetilecompany.co.uk: Appears to have a very user-friendly online interface with clear product categorisation and transparent pricing. Their express delivery claims are appealing.
• Tile Giant: Offers a “price match promise,” which can give customers confidence they’re getting the best deal. Their physical stores also provide the benefit of immediate product viewing and pick-up.
• Verdict: Both offer strong online experiences. Stonetilecompany.co.uk seems slightly more focused on the digital-first approach with immediate pricing transparency. Tile Giant’s price match promise is a powerful competitive tool, and their larger number of physical stores gives them an edge for customers who want to see products in person or prefer in-store collection.

Stonetilecompany.co.uk vs. Walls and Floors

Walls and Floors is known for its vast online catalogue and aggressive pricing, operating primarily as an online retailer.

• Stonetilecompany.co.uk: Good selection, clear pricing, and strong Trustpilot integration on the homepage. The free sample service is a highlight.
• Walls and Floors: Often lauded for having one of the largest online selections of tiles in the UK, sometimes offering more unique or niche designs than competitors. Their pricing is also highly competitive, with frequent significant discounts.
• Verdict: This is a closer match in terms of online-centric operations. Walls and Floors might win on sheer breadth of product choice and often very attractive discount pricing. Stonetilecompany.co.uk holds its own with a very clear, easy-to-navigate site and prominent trust signals. If your priority is the absolute widest selection, Walls and Floors might be a stronger contender. If ease of use and immediate trust indicators are paramount, Stonetilecompany.co.uk is right there.

General Comparison Points

• Online User Experience: Stonetilecompany.co.uk generally offers a very clean, intuitive, and efficient online shopping experience. This is a strong point.
• Physical Presence: Competitors like Topps Tiles and Tile Giant have a significant advantage here with their widespread showrooms, which is a crucial factor for many tile buyers. Stonetilecompany.co.uk appears to be purely online, which means you’re relying on samples and online images.
• Product Range: While Stonetilecompany.co.uk offers a good selection, very large online retailers like Walls and Floors might have a slightly broader or more niche inventory.
• Pricing Strategy: All these companies offer competitive pricing and regular sales. Stonetilecompany.co.uk is transparent with its pricing from the outset.
• Trust and Support: All mentioned competitors typically have good customer service and mechanisms for building trust (reviews, contact info). Stonetilecompany.co.uk’s prominent Trustpilot integration is a smart move.

Ultimately, the “best” choice depends on your specific needs: whether you prioritise seeing tiles in person, the sheer breadth of online choice, or a streamlined, trustworthy online purchase experience. Stonetilecompany.co.uk holds its own as a reputable online option, particularly for those comfortable with online ordering and valuing clear information and free samples.

FAQ

What is Stonetilecompany.co.uk?

Stonetilecompany.co.uk is a UK-based online retailer specialising in a wide range of tiles for various home applications, including kitchen, bathroom, outdoor, and general floor and wall tiling. Lsinnovationsltd.co.uk Review

Is Stonetilecompany.co.uk a legitimate website?

Yes, based on the website’s professional design, clear contact information, integration with Trustpilot reviews, and transparent pricing, Stonetilecompany.co.uk appears to be a legitimate and reputable online business.

What types of tiles does Stonetilecompany.co.uk offer?

Stonetilecompany.co.uk offers a diverse selection of tiles, including mosaic tiles, porcelain tiles, natural stone tiles (like slate), and brick tiles, suitable for various interior and exterior applications.

Does Stonetilecompany.co.uk offer free samples?

Yes, Stonetilecompany.co.uk offers a free sample service, providing the first two cut samples free of charge, which is excellent for assessing tile appearance and texture before a full purchase.

How quickly can I get my tiles from Stonetilecompany.co.uk?

Stonetilecompany.co.uk offers an “Express Delivery” option for orders placed before 2 pm for next day delivery, suggesting a focus on quick turnaround times for customers.

How are prices displayed on Stonetilecompany.co.uk?

Prices on Stonetilecompany.co.uk are clearly displayed either per sheet (for mosaic tiles) or per square metre (Sqm) for larger format tiles, making it easy to calculate costs based on your project size. Onlineturf.co.uk Review

Does Stonetilecompany.co.uk have good customer reviews?

Yes, the website prominently displays a Trustpilot rating indicating “Excellent Customer Service” and provides a direct link to their Trustpilot reviews page, suggesting positive customer feedback.

Can I cancel an order placed on Stonetilecompany.co.uk?

Yes, you can typically cancel an order by contacting their customer service directly via phone (01530 811118) or email. It’s recommended to do this as soon as possible, especially before dispatch, to ensure a smooth cancellation.

What if my Stonetilecompany.co.uk order has already been dispatched?

If your order has already been dispatched, it usually moves into a return process rather than a cancellation. You might be able to refuse delivery or will need to follow their standard returns procedure, potentially incurring return shipping costs.

What payment methods does Stonetilecompany.co.uk accept?

While not explicitly stated on the provided homepage text, most reputable UK online retailers accept major credit/debit cards (Visa, Mastercard) and often offer options like PayPal or other secure online payment gateways. You would typically find this information at checkout.

Are there any delivery charges with Stonetilecompany.co.uk?

While express delivery is mentioned, specific delivery charges for different order sizes and locations are not detailed on the homepage. You would need to check their “Delivery Information” section or proceed to checkout to see the exact costs. Cheshire-removals.co.uk Review

Does Stonetilecompany.co.uk offer advice for tiling?

Yes, the website features an “Advice & Support From our experts” section and a “Style & Advice” area, indicating that they provide guidance and inspiration for tiling projects.

Can I return tiles to Stonetilecompany.co.uk if I change my mind?

Most legitimate online retailers have a returns policy for unused and undamaged goods. You would need to consult Stonetilecompany.co.uk’s full returns policy, typically found in their terms and conditions or a dedicated returns page, for specifics on timeframes and conditions.

Does Stonetilecompany.co.uk sell tiling tools and accessories?

While the homepage primarily showcases tiles, most comprehensive tile retailers also sell essential tiling tools, adhesives, and grouts. You would likely find these under a separate category or alongside tile products on their website.

Is Stonetilecompany.co.uk suitable for large commercial projects?

While the website focuses on domestic applications, the wide range of tiles and the “Sqm” pricing suggest they can cater to larger orders. For commercial projects, it would be best to contact their sales team directly to discuss bulk pricing and logistics.

What are Stonetilecompany.co.uk’s best-selling tiles?

The homepage lists several “Best Sellers,” including “Victorian White & Black Chequer Mosaic,” “Florence Ivory Mirror Polished Porcelain Tiles,” and “Pietra Light Grey Mirror Polished Porcelain Tiles,” indicating popular choices among their customers. Barsforyou.co.uk Review

How do I contact Stonetilecompany.co.uk customer service?

You can contact Stonetilecompany.co.uk customer service by calling their phone number: 01530 811118, which is prominently displayed on their website.

Does Stonetilecompany.co.uk have a physical store?

Based on the provided homepage text, Stonetilecompany.co.uk operates primarily as an online retailer. There is no mention of physical showrooms or brick-and-mortar stores where customers can view products in person.

How can I get design inspiration from Stonetilecompany.co.uk?

The website features sections like “Shop By Trend” (e.g., Patterned, Victorian, Stone Effect) and also showcases customer Instagram photos under “Be Inspired,” allowing you to see how their tiles look in real-world settings.

What is the average price range for tiles on Stonetilecompany.co.uk?

Stonetilecompany.co.uk offers tiles starting from as low as £5.00 per sheet for mosaics or £10.00 per Sqm for porcelain tiles, extending to higher prices for natural stone and specialised designs, catering to a broad range of budgets.

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