Alhateemtravels.co.uk Review

Based on looking at the website, Alhateemtravels.co.uk appears to be a legitimate Umrah travel agency operating in the United Kingdom. The site offers a variety of Umrah packages, catering to different durations, budgets, and departure cities. However, while the website provides extensive information on packages, hotels, and contacts, it lacks certain elements that would typically enhance trust and transparency for a travel service, particularly regarding regulatory compliance and clear terms and conditions.

Overall Review Summary:

• Trustworthiness: Appears generally trustworthy based on provided contact information and detailed package descriptions.
• Transparency: Moderate, with clear pricing examples but a lack of readily available legal/regulatory details.
• Ease of Use: High, with well-categorised packages and direct contact options.
• Customer Support Accessibility: High, with multiple phone numbers and WhatsApp contact.
• Regulatory Compliance Information: Low, as key regulatory body accreditations (like ATOL or ABTA) are not prominently displayed on the homepage.
• Terms and Conditions: Not easily accessible on the homepage, which is a significant drawback for a travel service.

While Al Hateem Travels showcases a broad range of Umrah packages, covering various months, departure cities across the UK (e.g., London, Manchester, Birmingham, Glasgow), and different star ratings for accommodation (3-star, 4-star, 5-star), the critical missing piece is the prominent display of their ATOL (Air Travel Organiser’s Licence) or ABTA (Association of British Travel Agents) accreditation. For any travel company operating in the UK that sells package holidays including flights, ATOL protection is a legal requirement. Without this clearly visible, potential customers cannot readily verify if their payments are protected in the event of the company’s insolvency, which is a significant concern. Similarly, ABTA membership signals adherence to a code of conduct and offers dispute resolution services, further bolstering consumer confidence. The current emphasis is on direct communication via WhatsApp and phone, which, while convenient, doesn’t substitute for clear regulatory assurances. For a spiritual journey of such importance, pilgrims seek maximum peace of mind, and robust consumer protection is paramount.

Here are some alternatives for reliable travel services in the UK, focusing on ethical and established providers:

• British Airways Holidays

  • Key Features: Offers flight + hotel packages globally, ATOL protected, wide range of destinations and hotels, flexible booking options.
  • Average Price: Varies widely based on destination, duration, and hotel star rating.
  • Pros: Highly reputable airline, comprehensive travel insurance options, excellent customer service, ATOL protection.
  • Cons: Can be more expensive than budget airlines, less focused on niche religious travel.

• Expedia

  • Key Features: One of the world’s largest online travel agencies, offering flights, hotels, car hire, and package deals. ATOL protected for UK package holidays.
  • Average Price: Competitive, often with discounts on package bookings.
  • Pros: Extensive inventory, user-friendly platform, bundling options for savings, ATOL protected.
  • Cons: Can be overwhelming with too many choices, customer service can be slow for complex issues.

• Booking.com

  • Key Features: Specialises in accommodation bookings but also offers flights and car rentals. Focuses on user reviews and flexible cancellation policies.
  • Average Price: Varies; known for competitive hotel rates.
  • Pros: Huge database of properties, transparent reviews, flexible cancellation for many bookings.
  • Cons: Less emphasis on integrated package deals compared to dedicated package providers, ATOL protection may vary by specific booking elements.

• Lastminute.com

  • Key Features: Specialises in last-minute deals for flights, hotels, and holidays. Offers dynamic packages and city breaks.
  • Average Price: Often provides good value for spontaneous travel.
  • Pros: Excellent for finding quick deals, ATOL protected packages, user-friendly interface.
  • Cons: Limited flexibility for specific travel dates, not always ideal for long-term planning.

• Trailfinders

  • Key Features: Independent travel company offering tailor-made itineraries, flights, and tours. Known for expert travel consultants.
  • Average Price: Mid-to-high end, reflecting bespoke service.
  • Pros: Personalised service, experienced consultants, comprehensive travel advice, ATOL & ABTA protected.
  • Cons: Can be more expensive than online self-service options, requires direct consultation.

• Travel Republic

  • Key Features: Online travel agent offering flights, hotels, and holidays. Known for customisable packages and competitive pricing.
  • Average Price: Generally budget-friendly with good deals.
  • Pros: Good value, easy to build your own package, ATOL protected.
  • Cons: Customer service can sometimes be difficult to reach during peak times, less hands-on than traditional agents.

• On the Beach

  • Key Features: Specialises in beach holidays and offers a wide range of flight and hotel combinations. ATOL protected.
  • Average Price: Budget to mid-range, with frequent sales.
  • Pros: Strong focus on package holidays, competitive pricing, ATOL protected.
  • Cons: Less diverse in terms of non-beach destinations, customer service can be less responsive.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Alhateemtravels.co.uk Review & First Look

Based on an initial review of the Alhateemtravels.co.uk website, it appears to be a dedicated platform for Umrah pilgrimage packages, targeting the Muslim community in the United Kingdom. The homepage is quite direct, immediately presenting various package categories. You’ve got options segmented by month (January to December Umrah Packages), city of departure within the UK (London, Manchester, Birmingham, Glasgow, Bradford, Edinburgh, Blackburn, Leicester, Cardiff, Bolton, Luton, Newcastle), season (Ramadan, Easter, Mid-term, Summer, Winter Umrah Packages), hotel category (3 Star, 4 Star, 5 Star), and duration (7, 10, 12, 14, 18, 21 Days Umrah Packages). This structured approach makes it fairly straightforward for a potential pilgrim to navigate and find a package that might fit their needs.

Initial Impressions of Website Presentation

The website uses a straightforward layout, with clear navigation links at the top and various package categories prominently displayed. The colour scheme is simple, and the content is well-organised, allowing users to quickly grasp the types of services offered. There’s a strong emphasis on “affordable” and “cheap” Umrah packages, along with options for “all-inclusive” and “luxury” experiences. This shows an attempt to cater to a broad financial spectrum of pilgrims.

Contact Information Visibility

Right at the top, the website prominently displays multiple contact methods: an email address ([email protected]), a WhatsApp number (0790 0760 258), and two phone numbers (020 4617 6355 and 0790 0760 258). This is a solid point for accessibility, as potential customers have various ways to reach out, which is crucial for a service like travel that often requires direct communication for specific queries. This level of contact detail suggests a willingness to engage directly with customers.

Alhateemtravels.co.uk Features (Service Offerings)

Alhateemtravels.co.uk outlines a comprehensive set of features designed to facilitate the Umrah journey. They clearly state that they help clients find Umrah tickets and provide pricing details for booking. The service extends beyond just packages, offering individual components too, which can be useful for those who prefer to arrange parts of their trip independently.

Comprehensive Package Customisation

The breadth of package customisation is a notable feature. You can select based on: Kilt4less.co.uk Review

• Departure City: This is excellent for UK-based pilgrims, as it covers major cities like London, Manchester, and Birmingham, reducing domestic travel hassles.
• Duration: From short 7-day trips to extended 21-day stays, catering to different time constraints and preferences for spiritual immersion.
• Star Category: Options for 3, 4, and 5-star hotels mean pilgrims can choose accommodation that suits their budget and comfort levels.
• Specific Months/Seasons: This allows for planning around significant periods like Ramadan or school holidays like Easter and Mid-term.

Additional Services Offered

Beyond full packages, Al Hateem Travels also explicitly mentions individual services, which is a definite plus:

• Umrah Visa: This is a critical component for any pilgrim, and having direct assistance for visa processing can alleviate significant stress.
• Umrah Transport: Essential for seamless travel within Saudi Arabia, from airports to hotels and between Makkah and Madinah.
• Umrah Tickets: For those who might have accommodation sorted but need flight arrangements.
• Hotels & Sightseeing: They offer specific hotel bookings in Makkah and Madinah based on star ratings, as well as guided Ziyarat (sightseeing) tours to significant Islamic historical sites. This is a crucial element for many pilgrims.

Emphasis on Affordability and Value

The website frequently highlights “cheapest Umrah packages,” “affordable Umrah packages,” and “budget-friendly Umrah packages,” alongside specific price points such as “Up to £699/pp” for cheapest options. This indicates a clear strategy to attract a broad customer base, particularly those who are price-sensitive but still seek a complete experience. The “Beat Any Quote” and “Lowest Price Guaranteed” claims further reinforce their competitive positioning.

Alhateemtravels.co.uk Pros & Cons

Alright, let’s break down the good bits and the areas where Al Hateem Travels could level up, purely from what’s on their homepage. This isn’t about whether they deliver on the ground, but how they present themselves digitally.

Pros of Alhateemtravels.co.uk

• Extensive Package Options: Seriously, they’ve got packages for every month, every major UK city, different durations, and various hotel ratings. This makes it super easy for a pilgrim to find something that roughly matches their needs. It’s like a pick-and-mix for Umrah.
• Clear Contact Information: Multiple phone numbers and a WhatsApp link are right there, visible. In the travel business, especially for something as personal as a pilgrimage, easy access to talk to someone is non-negotiable.
• Focus on Affordability: The repeated emphasis on “cheap,” “affordable,” and “budget-friendly” packages, with price indications like “Up to £699/pp,” is a strong pull for many. Plus, the “Beat My Quote” and “Lowest Price Guaranteed” claims are bold statements that suggest confidence in their pricing.
• Comprehensive Service Offerings: They explicitly mention Umrah visas, transport, tickets, hotels, and sightseeing. This holistic approach means pilgrims theoretically get a full-service experience, reducing the need to piece things together from different providers.
• Dedicated Female and Family Packages: The inclusion of “Female Umrah Group” and “Family Umrah Packages” is a thoughtful touch, acknowledging specific needs and preferences within the community.
• User Testimonials: The presence of customer reviews directly on the homepage, complete with names and star ratings, adds a layer of social proof. While these are self-selected, they provide a snapshot of positive experiences.

Cons of Alhateemtravels.co.uk

• Lack of Regulatory Transparency (Crucial): This is the big one. There’s no prominent mention of ATOL or ABTA protection on the homepage. For any UK-based travel company selling package holidays including flights, ATOL protection is legally required and provides financial protection if the company goes bust. Its absence on the immediate view of the site is a serious red flag for consumer confidence. It’s like buying a car without knowing if it has an MOT.
• Missing Terms and Conditions/Privacy Policy: You can’t easily find links to comprehensive terms and conditions, booking policies, or a privacy policy on the homepage. This is fundamental for any online business, especially one handling significant transactions and personal data. How do you know what you’re agreeing to? What are the cancellation policies? These details need to be clear and accessible.
• Limited Direct Booking Functionality: While packages are listed with prices and “View Details” buttons, these often lead to further calls to action via WhatsApp or phone. A fully functional online booking system with real-time availability and payment processing would significantly streamline the customer journey and enhance user trust.
• Unverified Claims: While “Lowest Price Guaranteed” and “Beat Any Quote” are attractive, without independent verification or clear mechanisms on how these are honoured, they remain strong marketing claims rather than verifiable assurances.
• Website Design Simplicity: While functional, the website’s design is somewhat basic compared to modern travel platforms. This isn’t a deal-breaker, but a more polished and professional aesthetic could enhance the overall perception of reliability.
• Absence of Company Registration Details: It’s common practice for legitimate businesses to display their company registration number, registered address, and VAT number. These details offer a layer of corporate transparency that is currently missing from the homepage.
• No Clear Payment Gateway Information: While they offer prices, there’s no visible information about how payments are processed, what security measures are in place for online transactions, or accepted payment methods.

Alhateemtravels.co.uk Alternatives

When you’re looking for a serious investment like an Umrah trip, you want to be sure you’re dealing with a solid, reputable outfit. While Alhateemtravels.co.uk seems to offer a decent range, the missing regulatory info is a concern. So, let’s look at some robust alternatives, focusing on those with clear ATOL and ABTA protections, which are absolutely critical for UK consumers booking package holidays. These alternatives might not exclusively focus on Umrah, but their broader travel offerings are backed by strong consumer safeguards.

1. Safar Travel & Tours

• Key Features: Specialises in Hajj and Umrah packages, often with highly organised group tours. Known for detailed itineraries and experienced guides. Clearly displays ATOL and ABTA accreditation.
• Pros: Dedicated to Islamic pilgrimages, strong focus on customer support and spiritual guidance, well-established reputation within the UK Muslim community, critical ATOL/ABTA protection.
• Cons: May be at a higher price point due to specialised service and comprehensive support.

2. Hajj & Umrah Express

• Key Features: Offers a wide variety of Hajj and Umrah packages, including customisable options. Emphasises direct flights and premium accommodation. Prominently features ATOL protection.
• Pros: Specialised in pilgrimages, diverse package choices, clear ATOL coverage, often has direct contact lines for enquiries.
• Cons: Website can sometimes be less intuitive than mainstream travel sites.

3. British Airways Holidays

• Key Features: Offers flight and hotel packages worldwide, including to Jeddah (for Makkah) and Madinah. As a major airline, their packages are ATOL protected.
• Pros: Renowned global reputation, excellent customer service, high standards of flights and accommodation, full ATOL protection for all package holidays. You’re dealing with a giant that has robust processes.
• Cons: Not specialised in Umrah-specific services or guidance, so you might need to arrange Ziyarat tours independently. Could be pricier than niche operators.

4. Virgin Holidays

• Key Features: Provides package holidays globally, with strong customer service and often unique experiences. All packages are ATOL protected.
• Pros: Strong brand, good flight options, reliable service, robust consumer protection with ATOL. Known for putting the customer first.
• Cons: Similar to BA Holidays, not a specialist in religious tourism, so less tailored support for Umrah rituals or specific group arrangements. Prices can be on the higher side.

5. Expedia

• Key Features: A massive online travel agency where you can bundle flights, hotels, and car rentals. Many package holidays booked through Expedia are ATOL protected.
• Pros: Vast selection of flights and hotels, competitive pricing, ability to mix and match components, ATOL protection for package deals. Very convenient for comparing options.
• Cons: Can sometimes feel impersonal due to its scale, customer service can be hit-or-miss for complex issues, not Umrah-specific.

6. Travel Republic

• Key Features: An online travel agent popular in the UK for creating customisable package holidays by combining flights and hotels. Offers ATOL protection.
• Pros: Good for building your own package, competitive prices, clear ATOL protection for financial security. Often has great deals.
• Cons: Less hands-on support compared to traditional travel agents, not a specialist in religious tours.

7. Booking.com (Packages Section)

• Key Features: While primarily known for hotels, Booking.com now offers flight + hotel packages in many regions, and these are often ATOL protected for UK travellers.
• Pros: Huge database of hotels, often flexible booking and cancellation policies, strong user review system. A trusted name in accommodation.
• Cons: Package offerings are still expanding, not a religious travel specialist, so you’d need to vet specific flights and hotels carefully for Umrah suitability.

When considering any travel booking, especially for a sacred journey like Umrah, always double-check the company’s ATOL and ABTA status. Look for the ATOL logo and number on their website and verify it on the Civil Aviation Authority (CAA) website (https://www.caa.co.uk/atol-protection/). This is your ultimate safeguard against financial loss. Keithmichaels.co.uk Review

How to Cancel Alhateemtravels.co.uk Subscription

Based on the information available on the Alhateemtravels.co.uk homepage, there’s no indication of a “subscription” model for their services. They appear to operate as a direct travel agency offering one-off Umrah packages and related services. Therefore, the concept of cancelling a recurring subscription with Alhateemtravels.co.uk doesn’t seem to apply to their current business model.

Understanding Their Service Model

• Transaction-Based: Their services are transactional. You book a specific Umrah package (e.g., a 7-day package in April, a Ramadan Umrah package) and pay for that particular trip. It’s not a service you subscribe to on an ongoing basis.
• No Recurring Payments: There’s no mention of monthly fees, membership charges, or any form of recurring payment structure on the homepage.
• Focus on Pilgrimage Packages: The entire website is geared towards selling complete Umrah experiences or individual travel components (visa, transport, tickets, hotels) for a single journey.

What “Cancellation” Would Mean

If you’ve booked an Umrah package with Alhateemtravels.co.uk and wish to “cancel” it, this would fall under the standard terms and conditions of a travel booking. Since these terms are not readily available on the homepage, the process would likely involve:

1. Contacting Them Directly: You would need to use their provided contact details (phone numbers or WhatsApp) to inform them of your intention to cancel your booked package.
2. Referencing Your Booking: Have your booking reference number and personal details ready for them to locate your reservation.
3. Understanding Cancellation Policies: They would then inform you of their specific cancellation policy, which typically involves:
   • Cancellation Fees: Most travel companies charge a fee if you cancel, especially closer to the departure date. This is to cover non-refundable deposits they might have paid to airlines, hotels, or ground service providers.
   • Refund Eligibility: Depending on when you cancel relative to your departure date, you might receive a partial refund, or no refund at all. This is standard in the travel industry.
   • Impact on Deposits: If you paid a small deposit (like the £50 mentioned on their site), this might be non-refundable.

Actionable Steps for Booking Cancellation

If you have a live booking and need to cancel:

• Gather Your Booking Details: Ensure you have all the specifics of your booking: dates, package name, number of travellers, and any booking reference numbers.
• Initiate Contact: Call them on 020 4617 6355 or 0790 0760 258, or send a detailed WhatsApp message to 0790 0760 258. Email ([email protected]) is also an option, but phone calls usually yield faster responses for urgent matters.
• Request Cancellation Policy: Ask them to provide their full cancellation policy in writing, if possible, before you confirm your cancellation.
• Document Everything: Keep a record of all communications, including dates, times, names of representatives you speak to, and any agreements made. This is crucial for any potential disputes.

Given the absence of a subscription model, there’s no “How to Cancel Alhateemtravels.co.uk Free Trial” section needed here either, as free trials are typically associated with subscription services.

Alhateemtravels.co.uk Pricing

Alhateemtravels.co.uk provides a fairly transparent, albeit promotional, view of its pricing on the homepage. Instead of a rigid, fixed price list, they give examples and ranges, which is typical for travel packages that can vary based on dates, demand, and inclusions. Heatleicester.co.uk Review

General Pricing Structure

The website categorises its packages with indicative “Up to” prices per person, which is a common marketing tactic to highlight affordability while allowing for higher prices for more premium options or peak seasons.

• Cheapest Umrah Packages | Cheap Umrah Packages | Group Umrah Packages: Up to £699/pp
• 3 Star Umrah Packages | Affordable Umrah Package | Budget Friendly Umrah Packages: Up to £750/pp
• 4 Star Umrah Packages | All-inclusive Umrah Packages | Luxury Umrah Packages: Up to £890/pp
• 5 Star Umrah Packages | Ramadan Umrah Packages | Umrah Packages For Women: Up to £950/pp

These figures serve as a guideline, suggesting that actual prices can fluctuate, but these are the maximums you’d expect within those categories.

Example Package Pricing

They offer specific examples of packages with exact prices for a glimpse of real-world costs:

• 3 Star 7 Nights April Umrah Package: £799
  • Details: Emaar Al Khalil Hotel Makkah (4 Nights in Makkah), Al Andalus Plus (3 Nights in Madinah).
• 4 Star 10 Nights April Umrah Package: £830
  • Details: Al Rawda Umm Al Qura (5 Nights in Makkah), Al Andalus Palace 2 (5 Nights in Madinah).
• 5 Star 12 Nights April Umrah Package: £850
  • Details: Anjum Makkah (6 Nights in Makkah), Al Haram (6 Nights in Madinah).

Similar examples are provided for Shia Umrah Packages, Ramadan Umrah Packages, August Umrah Packages, and Female Umrah Group packages, with prices ranging from £740 to £1290.

Key Pricing Features

• “Small Deposit”: They highlight booking with “just a £50 deposit.” This is a significant draw, as it lowers the initial barrier to booking and makes the pilgrimage more accessible financially for many. However, it’s crucial to understand the terms associated with this deposit (e.g., is it refundable, what are the next payment stages?).
• “No Hidden Fees”: This claim is a strong promise to consumers, implying transparency in their final quoted prices. In the travel industry, hidden fees can be a common frustration, so this is a positive assertion.
• “Beat Any Quote” / “Lowest Price Guaranteed”: These are competitive pricing claims, suggesting that they are willing to match or beat competitors’ prices. This strategy aims to assure customers they are getting the best possible deal.

Considerations for Pricing

While the prices seem competitive and accessible, it’s essential for pilgrims to: Whitecarpentry.co.uk Review

• Verify Inclusions: Confirm exactly what is included in the quoted price (flights, specific hotels, visa, transport, meals, Ziyarat tours, etc.) to avoid surprises. The “all-inclusive” term should be clearly defined.
• Understand Dates and Seasonality: Prices for Umrah packages are highly dependent on the travel dates, particularly during peak seasons like Ramadan or school holidays, where demand (and thus prices) typically surge. The example prices are for April, and Ramadan packages are notably higher, reflecting this seasonality.
• Hidden Costs Outside the Package: Consider personal expenses, shopping, extra meals, and any non-package transport not covered.
• Flexibility on Hotel Names: While they list specific hotel names in their examples, it’s worth clarifying if these are guaranteed or if alternatives of similar standard may be used, which is common in travel packages.

Alhateemtravels.co.uk vs. Established UK Umrah Operators

When you’re choosing a provider for something as significant as Umrah, you really need to compare them not just on price, but on trust, service, and regulatory compliance. Let’s stack Alhateemtravels.co.uk against some of the more established Umrah operators in the UK, based purely on their online presentation and the information they make readily available.

Regulatory Compliance and Trust

• Alhateemtravels.co.uk: As noted, the most significant gap on their homepage is the absence of clear ATOL or ABTA accreditation. This is a massive trust signal for UK consumers. Without it, there’s no immediate, verifiable assurance that your money is protected if the company faces financial difficulties. While they provide extensive contact info, this doesn’t replace regulatory backing.
• Established UK Umrah Operators (e.g., Safar Travel & Tours, Hajj & Umrah Express): These operators almost universally prominently display their ATOL and ABTA numbers. They understand that pilgrims need absolute peace of mind. This legal protection is non-negotiable and a fundamental differentiator. You can verify their licence numbers on the CAA and ABTA websites, which adds a layer of transparency and security.

Transparency of Information

• Alhateemtravels.co.uk: Good on package details, prices, and contact methods. However, lacks easily accessible Terms and Conditions, Privacy Policy, and company registration details. This makes it difficult to understand cancellation policies, liability, and data handling before committing.
• Established UK Umrah Operators: Tend to have clear, navigable links to their comprehensive Terms and Conditions, Privacy Policy, and often their company registration details in the footer or a dedicated ‘About Us’ section. This level of transparency is standard business practice and builds trust.

Online Booking Experience

• Alhateemtravels.co.uk: Presents packages with “View Details” buttons, but often steers towards direct contact via WhatsApp or phone to finalise bookings. This suggests a less automated online booking process.
• Established UK Umrah Operators: Many offer robust online booking systems where you can select dates, customise packages, see real-time availability, and complete payments securely online. This provides immediate confirmation and a smoother user experience. Some still offer a mix of online and offline booking, but the option for full online completion is often there.

Customer Support and Engagement

• Alhateemtravels.co.uk: Excellent visibility of phone and WhatsApp contacts, and they include testimonials. This indicates a focus on direct customer interaction.
• Established UK Umrah Operators: Also offer multiple contact channels (phone, email, sometimes live chat) and often have dedicated customer service teams. They also lean heavily on testimonials and often engage more robustly on social media, showcasing group travel experiences and live updates.

Pricing and Package Diversity

• Alhateemtravels.co.uk: Offers a very broad range of packages segmented by month, city, duration, and hotel star, with competitive “Up to” prices and claims of “Lowest Price Guaranteed.” This is a strong point for choice and affordability.
• Established UK Umrah Operators: Also offer diverse packages, but their pricing might be perceived as slightly higher due to the overhead of regulatory compliance, comprehensive insurance, and perhaps a more premium service. However, their pricing is often clearer on what’s included and excluded from the outset.

Conclusion on Comparison

While Alhateemtravels.co.uk offers a compelling array of Umrah packages and accessible contact points, its most significant area for improvement lies in explicitly demonstrating its regulatory compliance (ATOL/ABTA) and providing clear, accessible legal terms and conditions. Established UK Umrah operators, by virtue of their long-standing presence and adherence to industry standards, generally excel in these critical areas, offering pilgrims a higher degree of financial and contractual security. For a journey of such immense spiritual significance, peace of mind regarding the practical arrangements is paramount, and this often comes from dealing with providers who clearly demonstrate their adherence to UK travel regulations.

How to Verify Alhateemtravels.co.uk’s Legitimacy

Alright, if you’re looking to book a trip as important as Umrah, especially with an online provider, you need to be sharp. Based on what we’ve seen on Alhateemtravels.co.uk’s homepage, here’s how you’d go about verifying their legitimacy, focusing on what’s typically required for UK travel companies.

1. Check for ATOL Protection (Crucial Step)

• What is ATOL? ATOL (Air Travel Organiser’s Licence) is a UK financial protection scheme managed by the Civil Aviation Authority (CAA). It protects you when you book an ATOL protected holiday, ensuring you won’t be left stranded abroad or lose money if your travel company collapses.
• How to Check:
  • Look for the ATOL Logo and Number: A legitimate UK travel company selling flight-inclusive package holidays must display its ATOL number prominently on its website, often in the footer or on booking pages.
  • Verify on CAA Website: Go to the official Civil Aviation Authority (CAA) website (www.caa.co.uk/atol-protection). There’s usually a “Check an ATOL” tool where you can enter the company’s name or ATOL number. If Alhateemtravels.co.uk has one, it should appear here. If it’s not listed, they are not ATOL protected, and booking flight-inclusive packages with them carries significant financial risk.

2. Look for ABTA Membership

• What is ABTA? ABTA (Association of British Travel Agents) is a trade association for UK travel agents and tour operators. Members must adhere to a strict Code of Conduct and provide financial protection for non-flight packages (like rail or coach holidays), as well as a robust dispute resolution service.
• How to Check:
  • Look for the ABTA Logo and Number: Similar to ATOL, the ABTA logo and membership number should be clearly visible.
  • Verify on ABTA Website: Visit www.abta.com and use their “Verify a Member” search tool.

3. Review Terms and Conditions & Privacy Policy

• Importance: These documents lay out your rights and responsibilities, as well as the company’s. They cover critical aspects like cancellation policies, refund procedures, liability, and how your personal data is handled.
• What to Look For: On Alhateemtravels.co.uk’s homepage, there are no immediate, prominent links to these. You would need to thoroughly explore the site, or contact them directly to request these documents before booking. A reputable company makes these easily accessible.

4. Check Company Registration Details

• What to Look For: Most legitimate UK companies display their company registration number, registered address, and VAT number (if applicable) in the website footer or on a dedicated “About Us” / “Contact Us” page.
• How to Verify: You can use the company registration number to search on Companies House (www.gov.uk/government/organisations/companies-house), the official UK registrar of companies. This confirms the company’s legal existence and details.

5. Online Reviews and Reputation Beyond Their Site

• Importance: While testimonials on their own site are good, look for independent reviews on platforms like Trustpilot, Google Reviews, or travel forums.
• What to Look For:
  • Volume and Consistency: A healthy number of recent reviews, both positive and negative (no company is perfect).
  • Responses to Feedback: How does the company respond to customer feedback, especially negative comments? This shows their commitment to service.
  • Specific Issues: Look for patterns in complaints, particularly concerning cancellations, hidden fees, or unfulfilled promises.

6. Payment Security

• What to Look For: When you reach the payment stage, ensure the website uses secure payment gateways (e.g., “https” in the URL, padlock icon, recognisable payment processor logos like Visa Secure or Mastercard ID Check). While Alhateemtravels.co.uk doesn’t show this on the homepage, it’s vital during the actual transaction.

By following these steps, particularly verifying ATOL and ABTA status, you can significantly reduce the risk of booking with an unreliable or unprotected travel provider for your Umrah journey.

FAQs

What types of Umrah packages does Alhateemtravels.co.uk offer?

Alhateemtravels.co.uk offers a wide range of Umrah packages, categorised by month (January to December), UK departure city (e.g., London, Manchester, Birmingham), duration (7, 10, 12, 14, 18, 21 days), hotel star rating (3, 4, 5 star), and specific types like Ramadan Umrah, Easter Umrah, Ladies Only Umrah, Family Umrah, and Group Umrah packages. Avery-manchester.co.uk Review

Does Alhateemtravels.co.uk provide Umrah visa assistance?

Yes, based on their homepage, Alhateemtravels.co.uk states they offer assistance with Umrah visa processing as part of their services, aiming to ensure all documentation is in order for a smooth experience.

Are flights and accommodation included in Alhateemtravels.co.uk packages?

Yes, their all-inclusive Umrah packages typically cover return flights, hotel stays (with options for 3, 4, and 5-star hotels in Makkah and Madinah), visa processing, and private transportation.

Can I book a custom Umrah package with Alhateemtravels.co.uk?

Yes, the website mentions that they offer customised Umrah packages that can be tailored to specific requirements, including preferred dates, hotels, and transportation.

What cities in the UK do Alhateemtravels.co.uk packages depart from?

Alhateemtravels.co.uk offers Umrah packages departing from numerous major UK cities, including London, Manchester, Birmingham, Glasgow, Bradford, Edinburgh, Blackburn, Leicester, Cardiff, Bolton, Luton, and Newcastle.

Does Alhateemtravels.co.uk offer packages for specific seasons like Ramadan?

Yes, Alhateemtravels.co.uk provides specific packages for various seasons, including Ramadan Umrah Packages, Easter Umrah Packages, Mid-term Umrah Packages, Summer Umrah Packages, and Winter Umrah Packages. Northerntelecom.co.uk Review

Is transportation provided within Saudi Arabia by Alhateemtravels.co.uk?

Yes, they state that private transportation is provided for all their Umrah packages, covering airport transfers, hotel transport, and guided Ziyarat tours in Makkah and Madinah.

What is the typical duration of Umrah packages offered?

Alhateemtravels.co.uk offers flexible durations, with common options including 7-day, 10-day, 12-day, 14-day, 18-day, and 21-day Umrah packages.

Are there options for female-only Umrah groups?

Yes, Alhateemtravels.co.uk explicitly offers “Female Umrah Group” and “Umrah For Women” packages, catering to the needs of female pilgrims.

Does Alhateemtravels.co.uk offer “Beat My Quote” or “Lowest Price Guaranteed”?

Yes, their homepage prominently features claims such as “BEAT MY QUOTE” and “Lowest Price Guaranteed,” indicating a commitment to competitive pricing.

What kind of hotels does Alhateemtravels.co.uk partner with?

Alhateemtravels.co.uk offers hotels ranging from 3-star to 5-star in both Makkah and Madinah, often with the assurance of being within walking distance of the Haram. Specific hotel names like Emaar Al Khalil Hotel Makkah and Anjum Makkah are mentioned in package examples. Indigohomeandgift.co.uk Review

Is a small deposit sufficient to book an Umrah package?

Yes, Alhateemtravels.co.uk advertises that you can book your Umrah with “just a £50 deposit,” making the initial booking financially accessible.

What are Ziyarat tours, and are they included?

Ziyarat tours refer to guided visits to significant historical and religious sites in Makkah and Madinah, such as Masjid al-Haram, Masjid al-Nabawi, Mount Uhud, and Quba Mosque. Alhateemtravels.co.uk indicates these tours are included in their comprehensive packages.

How can I contact Alhateemtravels.co.uk for inquiries?

You can contact them via email at [email protected], WhatsApp at 0790 0760 258, or by calling 020 4617 6355 or 0790 0760 258.

Are there special offers or discounts available for early bookings?

Yes, Alhateemtravels.co.uk states they provide discounts on early bookings for packages like their Cheap Umrah Packages 2025, Ladies Umrah Group 2025, and Ramadan Umrah Packages 2025.

What is the typical price range for their Umrah packages?

Their indicative pricing starts from “Up to £699/pp” for cheapest options, going up to “Up to £950/pp” for 5-star or Ramadan packages, with specific package examples showing prices from £740 to £1290. Hollinsremovals.co.uk Review

Are there any hidden fees with Alhateemtravels.co.uk packages?

Alhateemtravels.co.uk explicitly claims “No Hidden Fees” on their homepage, suggesting transparency in their quoted prices.

Can couples or families book specific packages?

Yes, Alhateemtravels.co.uk offers dedicated “Family Umrah Packages” and “Couples Umrah Packages,” designed to cater to the specific needs of these groups.

What kind of customer reviews are displayed on their website?

The website features several 5-star customer testimonials from individuals like Saba Zafar, Umar Farooq, and Alia Gafoor, detailing their positive experiences with Al Hateem Travels.

Is it possible to combine Umrah with a stopover in other countries?

Yes, Alhateemtravels.co.uk mentions unique package options such as “Umrah With Dubai Umrah And Dubai Package” and “Umrah With Egypt,” allowing pilgrims to combine their spiritual journey with exploring other destinations.

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