Hellocanvas.ie Review

Based on looking at the website Hellocanvas.ie, which has recently rebranded to Custtom.ie, it presents itself as an online platform for creating custom wall art from personal photos and memories.

The site emphasizes its longevity, claiming to have operated since 2004 and produced over 7 million artworks with a lifetime guarantee.

While the website appears to offer a range of customizable photo products and displays customer testimonials, a strict review reveals several areas where it falls short of what a fully transparent and trustworthy online business should clearly display on its homepage.

The lack of readily accessible, comprehensive legal information, such as detailed terms and conditions, a clear privacy policy, or explicit shipping and return policies directly on the primary landing page, raises questions about its overall legitimacy and ethical considerations from a consumer perspective.

While they claim a “money back guarantee” and “lifetime guarantee,” the specifics of these policies are not immediately transparent.

Here’s an overall review summary:

• Website Name: Hellocanvas.ie now Custtom.ie
• Primary Service: Custom wall art from photos canvas prints, frames, shapes, acrylic prints, etc.
• Stated Experience: Since 2004, over 7 million artworks created.
• Guarantees Claimed: Lifetime guarantee, Money back guarantee.
• Delivery Claimed: Within 5 working days.
• Customer Service: Phone number +442038081081 and email [email protected] provided.
• Trustpilot Rating: Excellent 4.9 out of 5 based on 8481 reviews on Custtom.co.uk.
• Concerns: Lack of direct, prominent links to comprehensive legal documents Terms & Conditions, Privacy Policy on the homepage. Specifics of “Lifetime Guarantee” and “Money Back Guarantee” are not immediately clear without further navigation. The website’s focus is heavily on promotional content and product display rather than robust informational transparency.

While the website boasts a high Trustpilot rating and showcases numerous positive customer reviews, a discerning eye notes the absence of readily visible, standard legal disclaimers and policy links that instill full confidence.

For any online transaction, clarity on terms of service, privacy data handling, and dispute resolution is paramount.

The current presentation requires a deeper dive to unearth this critical information, which can be a red flag for consumers seeking immediate transparency.

It’s akin to buying a car without a readily available spec sheet—you might trust the salesperson, but the detailed paperwork is still a must-have.

Here are some alternatives for ethical, non-edible products in a similar niche that prioritize transparency and quality, generally available and well-regarded in the United States:

• CanvasOnDemand:
  • Key Features: High-quality canvas prints, custom framing options, diverse sizing.
  • Average Price: Varies widely based on size and customization e.g., $50-$200+.
  • Pros: Reputable brand, strong focus on print quality, easy-to-use design interface.
  • Cons: Can be pricier than some budget options, shipping costs may add up.
• Shutterfly Photo Gifts:
  • Key Features: Wide range of custom photo products including canvas, metal prints, calendars, and more. User-friendly interface for customization.
  • Average Price: From $10 for smaller items to $150+ for larger prints.
  • Pros: Extremely diverse product catalog, frequent discounts and promotions, well-established brand.
  • Cons: Product quality can vary across different items, some users report longer shipping times during peak seasons.
• Mixbook Photo Products:
  • Key Features: Focus on photo books, cards, and prints with emphasis on design flexibility and premium paper options.
  • Average Price: Photo books from $20-$100, prints from a few dollars.
  • Pros: Excellent design tools, high-quality printing, often has good customer service.
  • Cons: Not as broad a range of wall art options as some dedicated print shops, can be overwhelming with customization choices.
• Artifact Uprising:
  • Key Features: Known for high-quality, sustainably sourced materials for photo books, prints, and frames. Focus on minimalist and elegant designs.
  • Average Price: Mid to high-range, e.g., $60-$300+.
  • Pros: Premium feel and quality, environmentally conscious practices, unique product offerings.
  • Cons: Higher price point, fewer customization options for complex designs.
• PicMilo Custom Photo Prints:
  • Key Features: Specializes in affordable, high-definition canvas prints and photo panels. Offers a straightforward ordering process.
  • Average Price: $30-$150 depending on size.
  • Pros: Good value for money, decent print quality for the price point, quick turnaround.
  • Cons: Limited range of product types compared to larger platforms, design tools are more basic.
• Canvas Champ:
  • Key Features: Offers custom canvas prints, metal prints, acrylic prints, and photo mugs. Often runs significant discounts.
  • Average Price: $20-$100+ after discounts.
  • Pros: Very competitive pricing, wide variety of sizes and materials, quick production.
  • Cons: Quality can sometimes be inconsistent, customer service reviews are mixed.
• Framebridge Custom Framing:
  • Key Features: Professional custom framing services for photos, art, and memorabilia. High-quality materials and design advice.
  • Average Price: Generally higher, starting from $39 for smaller pieces up to several hundred for larger, complex projects.
  • Pros: Exceptional framing quality, convenient online process, preserves memories beautifully.
  • Cons: Pricey compared to DIY framing, not suitable for those looking for just a print without a frame.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Hellocanvas.ie Review & First Look: A Rebranded Experience to Custtom.ie

Stepping onto the former Hellocanvas.ie, now seamlessly redirected to Custtom.ie, you’re immediately greeted with a streamlined, product-centric interface.

The rebrand itself is a bold move, and the website works to reassure visitors with claims of long-standing operation since 2004 and a staggering 7 million artworks produced.

This immediate emphasis on experience and volume aims to build trust from the get-go.

Initial Impressions and User Interface

The Custtom.ie website is clean, modern, and visually appealing, dominated by large product images and vibrant calls to action like “Create now.” Navigation is intuitive for product selection, with clear categories for “Canvas prints,” “Shapes®,” “Frames®,” and more.

The user journey is designed to push you directly into the creation process, making it easy to upload photos and visualize potential custom art. Diveworldwide.com Review

The site prominently features current discounts, such as “Now 20% Discount!” and “40% Discount!” on various product lines, aiming to incentivize immediate purchases.

While aesthetically pleasing and user-friendly for product browsing, the primary homepage lacks direct links to crucial legal sections, often found in the footer of most reputable e-commerce sites, such as Terms & Conditions, Privacy Policy, and detailed return policies.

This requires users to actively search for vital information that should be readily available.

Claims of Longevity and Customer Satisfaction

Custtom.ie highlights its operational history, stating, “Since 2004, we’ve created over 7 million beautiful artworks, all with a lifetime guarantee!” This claim of longevity and volume is certainly impressive and aims to signal stability and reliability.

The website also features a prominent Trustpilot rating of “Excellent 4.9 of 5!” based on 8481 reviews, with direct links to the Custtom.co.uk Trustpilot page. App.bedrocklearning.org Review

The abundance of positive customer testimonials directly on the homepage, complete with names and snippets of reviews, lends a strong sense of social proof.

For instance, reviews like “Brilliant prints on hexagon plaques has certainly livened up my hallway. Very easy to order with a quick turnaround. I will certainly be revisiting this site.

• Helen Pearce” provide real-world examples of customer satisfaction.

While these are strong indicators of positive user experience, the detailed mechanics of the “lifetime guarantee” or “money back guarantee” are not explicitly defined or easily accessible on the main page, leaving room for ambiguity regarding their scope and conditions.

Custtom.ie formerly Hellocanvas.ie Services and Product Range

Custtom.ie positions itself as a comprehensive solution for transforming personal photos into a variety of tangible art forms.

The website showcases an extensive catalog of products, appealing to different tastes and home decor styles. Tronox.fun Review

Their offerings are designed to cater to various aesthetic preferences, from classic framed prints to modern, unconventional shapes.

The emphasis on quick delivery stated as “5 working days” for most products further aims to enhance customer convenience and satisfaction.

Diverse Product Offerings

The range of products offered by Custtom.ie is quite broad, covering popular and niche options in the custom wall art market.

This diversity allows customers to select the perfect medium for their cherished memories.

• Canvas Prints: A classic choice, described as having “Low prices with a passion for high quality.” These are often the most popular option for photo enlargement and display.
• Frames®: Promoted as “The new way to enjoy your memories! Ultra-light, super stylish, and unbelievably affordable!” This suggests an emphasis on modern design and ease of use.
• Shapes®: Marketed as “The photo wall that grows with your memories!” These hexagonal or other geometric prints allow for dynamic wall collages that can be expanded over time.
• Round Prints / Foam Board Prints: Described as “super lightweight, high quality and modern.” These offer a contemporary alternative to traditional rectangular prints.
• Polymer Frames: Also noted as “The photo wall that grows with your memories!” indicating a similar modular concept to Shapes®.
• Acrylic Prints: Offering a sleek, glossy finish, providing a modern aesthetic.
• Felt Art® & Felt Letters®: Unique tactile options for personalized decor.
• HD Metal & Aluminium Prints: For a more industrial or high-definition look, offering vibrant colors and durability.
• Framed Prints & Photo on Wood: Traditional and rustic options that appeal to different design preferences.
• Plastic Posters & Photo Collage: Economical and versatile choices for displaying multiple images.
• Lamp®: An innovative product combining light with personalized imagery.
• World Maps: Suggests customizable maps for travel memories or educational purposes.
• Gift Vouchers & Accessories: Providing flexible gifting options and supplementary items for display.

This extensive list demonstrates a commitment to variety, attempting to meet almost any customer’s need for custom photo products. Audioseb.com Review

Each product listing includes a starting price point and the consistent “Delivery: 5 working days!” promise, setting clear expectations for cost and turnaround time.

Customization Process and User Experience

While the homepage text provides a snapshot of the offerings, the implicit assumption is that the customization process itself is user-friendly.

The repeated “Create now” calls to action suggest a straightforward journey into the design tool.

For a service relying on user-uploaded images, a seamless, intuitive upload and editing interface is crucial for customer satisfaction.

The testimonials, such as David’s review for hexagon prints, “Unlike many sites I’d previously tried, actually adding the photos and getting them to fix inside the hexagon was easy,” indicate that the customization tool performs well in practice. Thekruakhunyah.com Review

This ease of use is a significant advantage in the competitive online photo art market, as it removes common frustrations associated with digital design.

Hellocanvas.ie Custtom.ie Pros & Cons

When evaluating any online service, a balanced view of its strengths and weaknesses is crucial for making an informed decision.

Custtom.ie, formerly Hellocanvas.ie, presents a compelling proposition for custom wall art, but like all platforms, it comes with its own set of advantages and potential drawbacks.

Advantages of Custtom.ie

Custtom.ie offers several compelling reasons for consumers to consider their services:

• Extensive Product Range: From classic canvas prints to unique felt art and modern acrylics, the variety of products is impressive. This allows customers to find the perfect medium for their photos, catering to diverse aesthetic preferences. For example, they offer Acrylic Prints and Felt Art®, which are less common on some other platforms.
• Clear Pricing and Discounts: The homepage prominently displays starting prices for each product and ongoing discounts, such as “Now 20% Discount!” for Canvas prints and “40% Discount!” for Shapes®. This transparency in initial pricing helps customers quickly gauge affordability.
• Fast Delivery Promise: A consistent promise of “Delivery within 5 working days!” across nearly all products is a significant advantage. In an age where consumers expect speed, this commitment to quick turnaround times can be a strong draw. This is a crucial factor for many, especially when ordering gifts or for specific events.
• Strong Customer Testimonials and Trustpilot Rating: With an “Excellent 4.9 of 5!” rating based on 8481 reviews on Trustpilot Custtom.co.uk, and numerous positive reviews featured directly on the homepage, the social proof is compelling. Customers highlight aspects like “Quick, easy to order and the output looks brilliant” and “Brilliant service, very easy to use and the print was the best,” suggesting high satisfaction with both the product and the ordering process.
• Longevity and Experience: The claim of operating since 2004 and having created “over 7 million beautiful artworks” suggests a mature and experienced business, which can instill confidence in potential customers.
• Customer Service Accessibility: The website provides clear contact information, including a phone number +442038081081 and email [email protected], along with friendly introductions to various customer service team members. This personalized touch can make customers feel more comfortable reaching out for support.

Potential Drawbacks of Custtom.ie

Despite its strengths, several aspects of Custtom.ie could be improved to enhance transparency and consumer confidence: Motocinch.com Review

• Lack of Prominent Legal Information: One of the most significant drawbacks is the absence of easily visible links to comprehensive legal documents like Terms & Conditions, Privacy Policy, and Refund Policy directly on the homepage. While these might exist elsewhere on the site, their immediate visibility is crucial for building trust and ensuring consumers are fully aware of their rights and obligations before purchasing. This is a common practice for reputable e-commerce sites, often found in the footer, but not explicitly highlighted on Custtom.ie’s main landing page.
• Vague Guarantee Specifics: While “Lifetime guarantee!” and “Money back guarantee!” are prominently displayed, the detailed conditions, limitations, and processes for claiming these guarantees are not immediately clear. Consumers should know exactly what these guarantees entail before committing to a purchase.
• Reliance on External Review Platforms: While a high Trustpilot score is good, a business that fully stands behind its policies often displays those policies prominently on its own site, rather than solely relying on external validation for key aspects of trust.
• Limited Transparency on Sourcing/Materials: The website focuses heavily on the final product and its affordability, but less on the specific materials used or their sourcing. While this might not be a deal-breaker for all, eco-conscious or quality-focused consumers might appreciate more detail on this front.
• Focus on Promotional Content Over Detailed Information: The homepage’s design prioritizes eye-catching discounts and product visuals. While effective for marketing, this can sometimes overshadow the provision of detailed, practical information that a consumer might seek when evaluating a new service.

Hellocanvas.ie Pricing Custtom.ie

The pricing structure at Custtom.ie formerly Hellocanvas.ie is designed to be transparent and attractive, with various discounts frequently highlighted on the homepage.

They operate on a per-product pricing model, where costs vary significantly based on the type of product, its size, and any additional customization options chosen.

The website aims to convey affordability while emphasizing quality.

Overview of Pricing and Discounts

Custtom.ie makes an effort to showcase competitive pricing right from the main landing page.

This upfront display of costs, coupled with prominent discount banners, is a key part of their marketing strategy. Miguelsierrapsy.com Review

• Canvas Prints: Starting from €11.20, with a current “20% Discount!”
• Shapes®: Starting from €4.49, featuring a significant “40% Discount!”
• Frames®: Starting from €9.95.
• Acrylic Prints: Starting from €15.
• Felt Art®: Starting from €89.
• Felt Letters®: Starting from €4.50.
• HD Metal: Starting from €22.
• Framed Prints: Starting from €28.
• Aluminium Prints: Starting from €22.
• Foam Board Prints: Starting from €13.
• Lamp®: Starting from €19.95.
• Photo on Wood: Starting from €22.
• Plastic Posters: Starting from €14.
• Photo Collage: Starting from €11.20.
• Polymer Frames: Now €7.95.
• World Maps: Starting from €47.
• Gift Vouchers: Available from €5, immediately sent by email.
• Accessories: Starting from €0.50.

These prices are presented as “From €X.XX,” indicating the minimum cost for the smallest or most basic version of that product category.

The presence of percentages like “20% Discount!” and “40% Discount!” implies ongoing promotional offers, making the products seem more accessible.

This strategy is common in e-commerce to encourage immediate purchases and create a sense of urgency.

Value Proposition and Hidden Costs

The value proposition of Custtom.ie appears to be affordability combined with a promise of quick delivery and high quality.

The “Lifetime guarantee!” and “Money back guarantee!” also contribute to this perceived value, aiming to reduce consumer risk. Friedmanimprovement.com Review

However, it’s essential for customers to delve deeper into the specific terms associated with these guarantees to understand their full scope.

While the “From” prices are clear, the actual cost can increase significantly with larger sizes, premium finishes, or additional features.

For example, a “Canvas print” starting at €11.20 will undoubtedly cost much more for a large, gallery-wrapped version.

The website doesn’t explicitly mention potential hidden costs like shipping fees on the homepage, although it does state “Delivery within 5 working days!” This could imply that delivery is included, or it could mean that shipping costs are calculated at checkout.

For consumers, clarity on total costs, including shipping and taxes, before reaching the final checkout stage is critical for a transparent buying experience. X-rdp.co Review

Many online retailers use this “starting price” model, so consumers should be prepared for the final price to be higher depending on their customization choices.

Hellocanvas.ie vs. Competitors

Understanding how Custtom.ie stacks up against its rivals involves looking at factors like product range, pricing, quality, delivery, and customer service.

Comparing Product Ranges and Customization Options

Custtom.ie offers a broad spectrum of products, including canvas prints, various framed options, unique shapes like hexagons, metal, acrylic, and even felt art.

This diverse range is a strong point, allowing customers to choose from traditional to more contemporary display options.

• Vs. Shutterfly: Shutterfly is a giant in the personalized photo product space, offering not just wall art but also photo books, cards, calendars, and gifts. While Shutterfly’s range is arguably wider in terms of product categories, Custtom.ie specializes in wall art, potentially offering more depth in terms of specific wall art formats and materials. Shutterfly’s customization tools are highly developed, often allowing for more intricate designs than what might be available on a specialized wall art site.
• Vs. CanvasOnDemand: As the name suggests, CanvasOnDemand primarily focuses on canvas prints, with a strong emphasis on quality and different wrap options. They are known for high-resolution printing and durable materials. Custtom.ie’s canvas prints compete directly here, but Custtom.ie’s broader wall art catalog shapes, metal, felt gives it an edge for customers seeking diverse media.
• Vs. Artifact Uprising: Artifact Uprising targets a more premium market, emphasizing sustainable materials and minimalist, elegant designs. Their product range, while high-quality, is often more curated and less extensive than Custtom.ie’s, focusing on heirloom-quality items. Pricing at Artifact Uprising is generally higher, reflecting their premium positioning. Custtom.ie, with its discount-driven approach, seems to aim for a broader, more budget-conscious audience.

Pricing and Value Proposition

Custtom.ie positions itself as an affordable option, with frequent discounts and competitive starting prices. Gdvsuk.com Review

• Affordability: The “From €X.XX” pricing strategy and prominent discount banners e.g., “40% Discount! for Shapes®” make Custtom.ie appear very cost-effective. This can be appealing to customers looking for budget-friendly custom art.
• Competitor Pricing: Many competitors like Shutterfly and Canvas Champ also offer frequent sales and discounts. However, the base pricing before discounts can vary. Premium services like Artifact Uprising typically have significantly higher price points. The real value often comes down to the final price after all customizations, shipping, and taxes are applied. For example, while Custtom.ie might have lower starting prices, a larger, more complex piece could end up comparable to or slightly cheaper than a similar item from a competitor during their sale periods.
• Guarantees: Custtom.ie highlights “Lifetime guarantee!” and “Money back guarantee!” While compelling, the specifics of these guarantees need to be detailed for a true comparison. Competitors often have clear return policies e.g., 30-day satisfaction guarantees, but “lifetime” guarantees are less common and require thorough scrutiny of their terms.

Delivery and Customer Service

Custtom.ie promises “Delivery within 5 working days!” which is a relatively fast turnaround for custom products.

• Delivery Speed: This 5-working-day delivery promise is competitive. Many custom print services typically offer standard shipping times ranging from 5-10 business days, with expedited options costing extra. For instance, Amazon Prints often has faster shipping for Prime members, but their product range might be more limited.
• Customer Service: Custtom.ie provides direct phone and email contacts and introduces its customer service team members. This personal touch is a good sign. When comparing, some larger competitors might rely more heavily on online FAQs and ticket systems, which can sometimes feel less personal. The high Trustpilot rating for Custtom.ie’s customer service further bolsters its standing in this area.

Overall, Custtom.ie appears to be a strong contender in the custom wall art market, especially for those prioritizing product variety, fast delivery, and competitive pricing.

However, for consumers who prioritize comprehensive upfront legal transparency and highly detailed material specifications, some competitors might offer a more reassuring experience.

Ensuring Ethical Online Transactions for Custom Art

When engaging in online transactions, especially for personalized items like custom wall art, ensuring the ethical soundness of the service is paramount. This goes beyond just product quality and price. Heramindfulhealing.com Review

It involves transparency, fair business practices, and adherence to principles that foster trust.

For consumers, particularly those seeking ethical online shopping experiences, specific criteria become crucial in vetting a website like Custtom.ie.

Transparency in Business Practices

Ethical online businesses prioritize clear and accessible information for their customers.

This means that key policies and business details should not be buried deep within a website but prominently displayed.

• Terms and Conditions: A comprehensive document outlining the legal agreement between the customer and the company, covering everything from order placement to dispute resolution. The absence of a readily clickable link to this on the main page for Custtom.ie is a significant oversight.
• Shipping and Return Policies: While Custtom.ie mentions “Delivery within 5 working days!” and “Money back guarantee!”, detailed policies on shipping costs, delivery tracking, return procedures, eligibility for refunds, and conditions for the “Lifetime guarantee!” should be clearly outlined. For instance, what constitutes a defect for a “lifetime guarantee”? What are the steps for a money-back claim? These specifics are vital for consumer confidence.
• Contact Information and Support: Custtom.ie provides a phone number and email, and even introduces its customer service team. This is a positive step towards transparency and accessibility. However, the overall emphasis should be on providing information that prevents the need for contact, by being proactive with policy details.

Fair Dealing and Consumer Rights

An ethical business operates with fairness, ensuring consumer rights are respected and protected. Eversafefire.com Review

• Clear Product Descriptions: Accurately describing products, including materials, dimensions, and expected quality, is essential. While Custtom.ie provides starting prices and product types, more detailed specifications e.g., canvas material, frame type, resolution requirements for photos would enhance transparency.
• Honest Advertising: Discounts and promotions should be genuinely applied and clearly understood. The “From €X.XX” pricing is standard, but the final price at checkout should always align with expectations set by the initial pricing structure, without hidden fees that surprise the customer.
• Dispute Resolution: A transparent process for handling customer complaints or issues, including clear channels for communication and a commitment to resolving problems fairly. While the customer service contact is provided, the formal dispute resolution process, if any, is not immediately evident.
• Customer Data Security: Protecting sensitive customer information, especially uploaded photos and payment details, is paramount. While not explicitly detailed on the homepage, a reputable site should adhere to industry-standard security protocols and clearly state its commitment to data protection in its privacy policy.

The Significance of a Transparent Online Presence

In the digital economy, a website’s transparency is more than just good business practice.

It’s a foundational pillar of trust and a key indicator of ethical operation.

For platforms like Custtom.ie, where personal memories are transformed into tangible products, consumers need to feel entirely confident in the service they are engaging with.

A robust, transparent online presence directly addresses consumer concerns about legitimacy, data security, and recourse, thereby fostering long-term loyalty and preventing misunderstandings.

Building Trust Through Accessibility

The ability for a customer to quickly and easily find critical information on a website is non-negotiable. Woodstovesireland.com Review

When essential policies like “Terms & Conditions,” “Privacy Policy,” “Shipping & Returns,” and details on “Guarantees” are not immediately visible on the homepage or in readily accessible footer links, it creates friction and can erode trust.

• Reduced Friction: Easy access to information streamlines the decision-making process for customers. They can quickly verify the business’s practices, understand their rights, and feel secure in their purchase.
• Enhanced Credibility: A website that openly displays its policies signals professionalism and accountability. It suggests that the company has nothing to hide and is committed to clear communication with its clientele. This directly contributes to the perception of the business as legitimate and reliable.
• Consumer Empowerment: Transparent policies empower consumers by providing them with the knowledge to make informed choices. They understand the rules of engagement, the limits of service, and what recourse they have if issues arise. This empowerment builds a stronger, more trusting relationship between the consumer and the business.

Mitigating Risks and Ensuring Consumer Protection

Beyond trust, a transparent online presence plays a vital role in mitigating risks for both the consumer and the business, while ensuring consumer protection.

• Legal Compliance: Displaying clear policies helps the business comply with various consumer protection laws and regulations, especially concerning data privacy e.g., GDPR, CCPA and e-commerce transactions. This protects the business from potential legal disputes and penalties.
• Dispute Prevention and Resolution: When policies are clear, many potential misunderstandings or disputes can be avoided. If an issue does arise, clearly stated procedures for returns, refunds, or warranty claims provide a framework for efficient resolution, reducing customer frustration and the likelihood of negative reviews.
• Security Assurance: A detailed Privacy Policy, for instance, should outline how customer data, including highly personal photo files, is handled, stored, and secured. This assurance is critical for a service like Custtom.ie, where customers entrust sensitive personal content. Transparency here reassures customers that their digital assets are protected.
• Ethical Vetting: For consumers who prioritize ethical shopping, transparency is a key vetting criterion. A business that makes its operational policies and commitments easily verifiable demonstrates a higher level of ethical responsibility, appealing to a growing segment of mindful consumers. Without this immediate transparency, even with good reviews, a business may inadvertently deter a segment of the market seeking rigorous ethical compliance.

FAQ

What is Hellocanvas.ie now called?

Hellocanvas.ie is now called Custtom.ie, having undergone a rebranding.

What services does Custtom.ie offer?

Custtom.ie specializes in creating custom wall art from personal photos and memories, offering products like canvas prints, framed prints, acrylic prints, metal prints, unique shapes, felt art, and more.

How long has Custtom.ie formerly Hellocanvas.ie been in business?

According to their website, they have been creating artworks since 2004. Kloonk.com Review

What is the claimed delivery time for products from Custtom.ie?

Custtom.ie claims delivery within 5 working days for most of its products.

Does Custtom.ie offer any guarantees?

Yes, Custtom.ie prominently mentions a “Lifetime guarantee!” and a “Money back guarantee!” on their homepage.

How are Custtom.ie’s customer reviews?

Custtom.ie displays an “Excellent 4.9 of 5!” rating on Trustpilot based on 8481 reviews, with many positive testimonials featured on their homepage.

Is there a phone number for Custtom.ie customer service?

Yes, a phone number +442038081081 is provided for Custtom.ie customer service.

What is the email address for Custtom.ie customer service?

The email address for Custtom.ie customer service is [email protected]. Welltyme.com Review

Are there discounts available on Custtom.ie products?

Yes, the website frequently highlights various discounts, such as “20% Discount!” on canvas prints and “40% Discount!” on Shapes®.

Where can I find the Terms & Conditions for Custtom.ie?

The Terms & Conditions are not prominently linked on the main homepage, requiring users to typically navigate to the website footer or search for them.

Is the Privacy Policy easily accessible on Custtom.ie?

Similar to Terms & Conditions, the Privacy Policy is not immediately visible on the homepage and generally requires specific navigation within the site.

Does Custtom.ie offer gift vouchers?

Yes, Custtom.ie offers gift vouchers that are sent immediately by email, starting from €5.

What are the starting prices for Custtom.ie products?

Starting prices vary by product, for example, canvas prints start from €11.20, and Shapes® start from €4.49.

What kind of “Shapes” products does Custtom.ie offer?

Custtom.ie offers customizable “Shapes®,” often hexagonal prints, designed to create dynamic photo walls that can expand over time.

Does Custtom.ie sell accessories for wall art?

Yes, Custtom.ie lists accessories starting from €0.50 with a 5-working-day delivery time.

How many artworks has Custtom.ie produced?

Custtom.ie states they have created over 7 million beautiful artworks since 2004.

Are there any specific details about the “Lifetime guarantee” on the homepage?

The specific conditions and scope of the “Lifetime guarantee!” are not detailed on the homepage, requiring further investigation into their policies.

Can I get photo collages from Custtom.ie?

Yes, Custtom.ie offers photo collages, starting from €11.20.

What is “Felt Art®” offered by Custtom.ie?

Felt Art® is a unique product offered by Custtom.ie, starting from €89, indicating a tactile, fabric-based art medium.

Does Custtom.ie ship internationally?

While the website uses a .ie domain and € currency, the provided phone number has a +44 UK prefix.

The homepage does not explicitly detail international shipping policies, which would require checking their full shipping terms.

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