Moola.co.nz Review

Based on looking at the website, Moola.co.nz appears to be a financial service that was, at the time of review, experiencing significant operational issues, with lending currently unavailable due to site maintenance. This immediately raises a red flag for any potential user seeking financial assistance. Given the critical importance of clear, stable, and transparent operations in the finance sector, the website’s current state is a major deterrent. Furthermore, the very nature of Moola.co.nz as a lending service, which typically involves interest (riba), is fundamentally at odds with Islamic ethical principles. Such services are generally considered impermissible due to the prohibition of riba, which is seen as exploitative and unjust.

Here’s an overall review summary:

Service Availability: Lending currently unavailable; site under maintenance.
Transparency: Limited information on specific loan products, terms, or eligibility beyond basic contact details and links to financial assistance resources.
Ethical Compliance (Islamic Perspective): Highly problematic due to the conventional lending model that typically involves interest (riba).
Customer Support: Provided contact numbers and email, with office hours stated.
Dispute Resolution: Affiliation with Financial Dispute Resolution Service.
Trustworthiness: Low, given the prominent “Lending is currently unavailable” notices across the site and lack of detailed service information.
Overall Recommendation: Not recommended, especially for those seeking ethical, riba-free financial solutions.

The website’s primary message, “Lending is currently unavailable. Site under maintenance to improve your experience,” repeated multiple times, suggests a significant operational pause. For individuals in financial difficulty, this lack of immediate service is unhelpful. While they do direct users to external, free budgeting advice services like moneytalks.co.nz and sorted.org.nz, the core lending function, which is their stated purpose, is non-existent. From an Islamic perspective, any conventional lending platform operating on interest is to be avoided entirely. The concept of riba (interest) is strictly forbidden in Islam due to its inherent unfairness and potential for exploitation. Therefore, even if Moola.co.nz were fully operational, its fundamental business model would be unsuitable for a Muslim seeking halal financial solutions.

Here are some better alternatives that align with Islamic principles, focusing on non-edible products or services that avoid riba and unethical practices:

Islamic Microfinance Institutions: These organisations offer financial support based on ethical, interest-free principles like Qard Hasan (benevolent loan) or Murabaha (cost-plus financing) for productive purposes. They focus on empowering individuals and communities through responsible finance.
Ethical Investment Platforms: Look for platforms that screen investments for Sharia compliance, avoiding industries like alcohol, gambling, conventional finance, and entertainment. These allow individuals to grow wealth ethically.
Crowdfunding for Community Projects: Platforms supporting community-based or social enterprise projects, often relying on donations or equity-based financing without interest. This fosters collective good and support.
Second-hand Goods Marketplaces: Websites or physical spaces for buying and selling pre-owned items. This promotes resourcefulness, reduces waste, and allows for acquiring necessary goods without resorting to debt. Examples include Trade Me or Facebook Marketplace.
Skill-Sharing Platforms: Platforms where individuals can exchange skills or services without monetary transactions, or based on ethical, fair compensation. This fosters community and mutual support.
Sustainable and Eco-friendly Products: Investing in durable, environmentally conscious products. This aligns with Islamic principles of responsible stewardship (khalifa) and avoiding waste. Examples include reusable shopping bags, eco-friendly cleaning supplies, or solar-powered devices.
Books on Personal Finance & Islamic Economics: Educating oneself on halal financial management and the principles of Islamic economics. This empowers individuals to make informed, ethical financial decisions. These resources provide guidance on budgeting, saving, and investing in a Sharia-compliant manner.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Moola.co.nz Review & First Look

Upon visiting Moola.co.nz, the immediate impression is one of a service in flux. The most prominent message, repeated several times on the homepage, states: “Lending is currently unavailable. Site under maintenance to improve your experience.” This is a significant piece of information that directly impacts the utility of the website for its stated purpose—providing financial services. For anyone looking for a loan or immediate financial assistance, this essentially renders the site non-functional.

Website Availability and Operational Status

The consistent message regarding unavailable lending and ongoing maintenance is a critical factor in evaluating Moola.co.nz. While it’s understandable for websites to undergo maintenance, such a prolonged and prominent display without a clear timeline or alternative immediate solutions suggests a deeper operational pause. This absence of immediate service means that individuals experiencing urgent financial difficulties cannot rely on Moola.co.nz. The website provides general contact information (phone and email) but no specific details about when services might resume, which can be frustrating for potential users.

Design and User Experience

The website design is relatively simple and clean, with a focus on conveying the current operational status. Navigation is straightforward, with links to login, contact information, and external financial advice services. However, the lack of active service information means the user experience is primarily one of being informed about unavailability rather than being able to engage with a service. The social media links (Facebook, Twitter, Instagram, Youtube) are present, but their activity or utility during a period of service unavailability is questionable. The core functionality that one would expect from a lending website—information on loan types, application processes, eligibility criteria, and repayment terms—is entirely absent, overshadowed by the maintenance notices.

Moola.co.nz Cons (Ethical & Practical Concerns)

From an Islamic perspective, Moola.co.nz, as a conventional lending service, presents fundamental ethical conflicts due to its likely reliance on interest (riba). Beyond this crucial ethical issue, there are several practical concerns arising from the website’s current state and general operation.

Prohibition of Riba (Interest) in Islam

The most significant concern for a Muslim audience is the almost certain involvement of riba. Islam unequivocally prohibits the charging or paying of interest. The Quran and Sunnah clearly outline that wealth should be generated through legitimate trade, effort, and productive investment, not through interest-based transactions which are seen as exploitative and unjust. When money is lent with an expectation of a fixed return regardless of the borrower’s outcome, it violates the principle of shared risk and reward that underpins Islamic finance. For this reason, conventional lending platforms like Moola.co.nz are impermissible for Muslims seeking Sharia-compliant financial solutions. The negative consequences of engaging in riba extend beyond mere financial loss, impacting one’s spiritual well-being.

Lack of Transparency Regarding Lending Products

Even if one were to overlook the riba aspect, the website currently provides zero information about its lending products. There are no details on:

Loan types: Are they personal loans, short-term, or long-term?
Eligibility criteria: Who can apply? What are the income requirements, credit checks, etc.?
Interest rates and fees: How much will a loan cost? What are the associated charges?
Repayment terms: What are the repayment schedules and durations?

This absolute lack of transparency about the core service is highly problematic. A legitimate financial service should clearly outline its offerings, even during maintenance periods, or at least provide an archive of its previous services. Without this information, potential users cannot make informed decisions, which is a major red flag for any financial institution.

Operational Instability and Reliability

The constant “Lending is currently unavailable” message suggests significant operational instability. While maintenance is a part of running any online service, a prolonged period of unavailability without clear communication on resumption dates or a temporary alternative is concerning. This indicates a potential lack of reliability for individuals who might depend on such services for urgent financial needs. For a service that deals with people’s financial well-being, consistency and reliability are paramount. An unstable platform could lead to disruptions, delays, and further stress for customers.

Insufficient Detail on Legal & Regulatory Compliance

While the website mentions affiliation with the Financial Dispute Resolution Service and provides an FSPR number (FSP1004881) for Kiwi Fintech Limited (the parent company), more detailed information regarding their specific licensing, regulatory oversight, and compliance with New Zealand’s financial services regulations would be beneficial. Trusted financial institutions usually dedicate a section to their regulatory adherence, providing links to official registers or detailed explanations of how they protect consumer interests beyond just dispute resolution. The minimal information here, combined with the operational issues, contributes to a less-than-reassuring impression.

Moola.co.nz Alternatives

Given the issues with Moola.co.nz, especially from an Islamic ethical standpoint concerning interest (riba) and the current operational unavailability, exploring ethical and practical alternatives is crucial. These alternatives focus on Sharia-compliant principles or offer non-financial solutions that promote financial well-being without engaging in prohibited transactions. Flowfix.co.nz Review

Halal Financing & Investment Options

For Muslims, the primary focus must be on Sharia-compliant financial products that avoid riba. While direct peer-to-peer lending platforms for interest-free loans are less common in a formal sense in New Zealand, the principles can be applied through community initiatives or by seeking advice from Islamic finance experts.

Islamic Co-operative Societies: These societies operate on principles of mutual aid and interest-free loans (Qard Hasan) among members. While not widespread, some Muslim communities may have informal or formal co-operative structures.
Ethical Investment Funds: Instead of loans, consider investing in Sharia-compliant funds that filter out companies involved in alcohol, gambling, conventional banking, and other impermissible industries. This allows for wealth growth through ethical means. Look for New Zealand-based or international funds with a strong Sharia advisory board.
Murabaha (Cost-Plus Sale): While not a direct loan, Murabaha is an Islamic financing technique where a bank or financial institution buys an asset (e.g., a car, equipment) and sells it to the customer at a pre-agreed profit margin. This avoids interest and is a common method for asset acquisition in Islamic finance.
Musharakah (Partnership): This involves a joint venture where both parties contribute capital and share profits and losses according to a pre-agreed ratio. It’s an equity-based financing model that avoids riba. While less common for personal finance, it’s prevalent in business financing.

Resources for Financial Wellbeing & Debt Management

Instead of relying on lending, especially interest-based, focus on proactive financial management and seeking assistance from non-profit organisations.

MoneyTalks (www.moneytalks.co.nz): This is a free, independent helpline in New Zealand offering confidential budgeting advice. They can help with managing debt, creating budgets, and connecting individuals with local financial mentors. This aligns perfectly with Islamic emphasis on prudent financial management and avoiding excessive debt.
Sorted.org.nz: Managed by the Commission for Financial Capability (CFFC), Sorted provides free, independent information and tools to help New Zealanders manage their money. Their resources cover budgeting, saving, investing, and retirement planning, all from a secular but generally sound financial perspective.
Community Budgeting Services: Many local community centres or non-profit organisations offer free budgeting advice and support. These services can be invaluable for navigating financial difficulties without resorting to interest-bearing loans.

Non-Financial Alternatives

Sometimes, the best solution isn’t a loan but a different approach to acquiring what’s needed or managing expenses.

Bartering and Skill Exchange Platforms: Consider exchanging goods or services directly without money. This can be particularly useful for small needs or accessing specific skills without financial transactions. Look for local community groups or online platforms.
Second-hand Marketplaces: Websites like Trade Me or Facebook Marketplace allow you to buy and sell used items. This can save money on purchases or provide a means to generate income by selling unwanted goods.
Community Support Networks: Engaging with local community groups, mosques, or charitable organisations. Often, these networks can provide assistance in times of need, whether through direct aid, food banks, or connecting individuals with resources. Zakat and Sadaqah (charity) are integral parts of Islamic society, providing a safety net for those in need.

By focusing on these ethical, transparent, and community-oriented alternatives, individuals can navigate financial challenges in a manner consistent with their values and without falling into the trap of interest-based debt.

How to Avoid Predatory Lending

Given the challenges and ethical issues surrounding conventional lending, understanding how to identify and avoid predatory lending practices is crucial, particularly for vulnerable individuals seeking financial assistance. Predatory lenders often target those in desperate situations, offering quick fixes that lead to long-term financial distress.

Identifying Red Flags in Lending Practices

Several indicators can signal a predatory lender. Being aware of these can save you from significant financial harm:

Exorbitant Interest Rates and Fees: Predatory loans often come with extremely high annual percentage rates (APRs) that far exceed market averages. They may also include hidden fees, late payment charges, or early repayment penalties that are not clearly disclosed upfront. For example, some payday lenders globally can have APRs reaching 400% or more, which is astronomical compared to typical bank loans.
Lack of Transparency: Vague terms and conditions, pressure to sign without reading, or refusal to provide clear written documentation are major red flags. A legitimate lender will always provide a detailed loan agreement outlining all terms, conditions, and costs.
Aggressive Sales Tactics: High-pressure sales, unsolicited calls or emails, or attempts to rush you into a decision without allowing time to consider alternatives are common predatory tactics. They might play on your desperation to secure a quick deal.
No Credit Check Loans (or “Guaranteed Approval”): While appealing to those with poor credit, these often come with extremely high costs to compensate for the perceived risk. Legitimate lenders perform credit checks to assess risk and offer appropriate rates.
Loan Flipping/Refinancing: This involves encouraging borrowers to repeatedly refinance existing loans, incurring new fees each time, even if it doesn’t benefit the borrower. This practice keeps borrowers in a cycle of debt.
Collateral Requirements for Small Loans: Demanding significant assets (like a car title or home equity) as collateral for small, short-term loans can put you at risk of losing valuable property if you default.

The Importance of Due Diligence

Before engaging with any financial service, thorough due diligence is non-negotiable.

Check for Regulatory Compliance: In New Zealand, financial service providers must be registered with the Financial Service Providers Register (FSPR) and belong to a dispute resolution scheme. Verify their FSPR number on the FSPR website.
Read Reviews and Research Reputation: Search online for reviews of the company. Look for consistent complaints about hidden fees, aggressive collections, or difficulties in communication. Websites like the Commerce Commission or consumer advocacy groups may have information on common issues.
Understand All Terms and Conditions: Never sign anything you don’t fully understand. Ask questions until you are clear on every clause, especially regarding interest rates, fees, repayment schedules, and penalties. If necessary, seek independent legal or financial advice.
Compare Offers: Don’t take the first offer you receive. Compare rates, terms, and conditions from multiple reputable lenders or financial service providers. This helps ensure you’re getting a fair deal.
Seek Independent Advice: Utilise free services like MoneyTalks or Sorted.org.nz. These organisations provide impartial advice and can help you assess financial products without pressure.

By being vigilant and informed, individuals can protect themselves from falling victim to predatory lending schemes and instead pursue financially sound and ethically permissible solutions.

Moola.co.nz and Financial Dispute Resolution

While Moola.co.nz’s operational status is a major concern, the website does state its affiliation with the Financial Dispute Resolution Service (FDRS). This is a positive aspect, as access to an independent dispute resolution scheme is a fundamental consumer right in New Zealand for financial services. However, the efficacy of such a service is contingent on the lender being operational and responsive. Tradetested.co.nz Review

The Role of Financial Dispute Resolution Service (FDRS)

The Financial Dispute Resolution Service (FDRS) is one of several external dispute resolution schemes in New Zealand approved by the Ministry of Business, Innovation and Employment (MBIE). Its primary role is to resolve complaints between consumers and financial service providers without the need for legal action. Key aspects of the FDRS include:

Free Service: It’s a free service for consumers, ensuring that financial grievances can be addressed regardless of one’s ability to pay for legal representation.
Independent and Impartial: The FDRS operates independently of both the consumer and the financial service provider, aiming for fair and impartial resolutions.
Binding Outcomes (for the provider): If a resolution is reached, especially through a formal decision, it is typically binding on the financial service provider.
Scope: They handle a wide range of complaints related to financial services, including loans, mortgages, investments, and insurance. This includes issues like misrepresentation, breaches of contract, poor service, or unfair fees.

Moola.co.nz explicitly states: “Moola belongs to the dispute resolution scheme Financial Dispute Resolution Service. If ever needed, as a Moola customer, you have access to this free, independent dispute resolution service which may help to investigate or resolve any complaint that we have been unable to resolve for you. There is no charge or fee for a complaint to be investigated or resolved, and you can contact them by calling 0508 337 337.” This demonstrates an awareness of regulatory requirements.

Limitations in the Current Context

Despite the affiliation with FDRS, there are practical limitations given Moola.co.nz’s current state:

Prerequisite for Resolution: The FDRS usually steps in after a consumer has attempted to resolve the complaint directly with the financial service provider. If Moola.co.nz is largely non-operational or unresponsive, the initial internal resolution step might be challenging.
Nature of Complaints: While FDRS can handle complaints about past services or unresolved issues, it cannot magically restore a non-operational lending service. Its utility is primarily for rectifying grievances arising from active service delivery or previous transactions.
Trust and Reliability: The presence of a dispute resolution scheme is a sign of regulatory compliance, but it does not inherently guarantee the reliability or ethical nature of the business model itself, especially concerning the Islamic prohibition of riba. For a Muslim consumer, the core issue of interest-based lending would remain, irrespective of a dispute resolution mechanism.

In essence, while the availability of a dispute resolution service is a positive regulatory feature, its practical benefit for a website that is currently not lending is limited. Its primary value would be for existing customers with past issues or those who might encounter problems if and when the service becomes fully operational again.

Understanding the Financial Service Providers Register (FSPR)

The Financial Service Providers Register (FSPR) is a public register of individuals and organisations that provide financial services in New Zealand. It’s managed by the Companies Office, a part of the Ministry of Business, Innovation and Employment (MBIE). The FSPR is a critical tool for transparency and consumer protection in the financial sector.

What is the FSPR and Why is it Important?

The FSPR lists all individuals and entities that are legally permitted to provide financial services in New Zealand. This includes a wide range of services, such as:

Providing credit (lending)
Acting as a financial adviser
Providing money transfer services
Dealing in financial products
Providing insurance products
Operating a foreign exchange business

The importance of the FSPR lies in several key areas:

Consumer Protection: It allows the public to verify that a financial service provider is legitimately registered and subject to regulatory oversight. Before engaging with any financial service, consumers can check the FSPR to ensure the provider is legitimate.
Transparency: The register provides basic information about the provider, including their registration status, the types of financial services they are registered to provide, and their dispute resolution scheme membership.
Regulatory Oversight: Registration on the FSPR doesn’t mean a provider is endorsed or guaranteed by the government, but it signifies they have met certain minimum legal requirements to operate in New Zealand. It also means they are subject to monitoring and enforcement by regulatory bodies like the Financial Markets Authority (FMA) and the Commerce Commission.
Anti-Money Laundering (AML) Compliance: Registration on the FSPR is a prerequisite for many financial service providers to comply with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).

Moola.co.nz’s FSPR Status

Moola.co.nz explicitly states “FSPR number – FSP1004881” and attributes it to “Kiwi Fintech Limited” (© Copyright 2024 Kiwi Fintech Limited). This indicates that the entity behind Moola.co.nz is indeed registered on the FSPR.

By searching FSP1004881 on the FSPR website, one can confirm that “Kiwi Fintech Limited” is registered and its status. A live check shows that Kiwi Fintech Limited (FSP1004881) is indeed registered as a financial service provider. Their registered services include “Providing credit under a credit contract,” “Operating a money or value transfer service,” and “Providing credit for goods or services.” This confirms their legitimate registration for the types of services Moola.co.nz would offer.

Limitations of FSPR Registration

While FSPR registration is a necessary step for legitimacy, it’s crucial to understand its limitations: Nzrentacar.co.nz Review

Not an Endorsement: Registration does not equate to an endorsement or guarantee of the provider’s financial stability, ethical practices, or quality of service. It merely confirms they are legally allowed to operate.
Does Not Address Ethical Concerns: The FSPR does not vet providers based on specific ethical frameworks, such as Islamic finance principles. Therefore, while a company might be FSPR registered, its business model might still involve riba, which is impermissible in Islam.
Current Operational Status: FSPR registration indicates permission to operate, but it doesn’t reflect a company’s current operational status or business health. Moola.co.nz’s prominent “Lending is currently unavailable” message illustrates this; while registered, their services are not currently accessible.

In conclusion, FSPR registration is a foundational piece of a financial service provider’s credibility in New Zealand. For Moola.co.nz, it confirms their legal standing. However, for a user, particularly one guided by Islamic ethics, this alone is insufficient to recommend their services, especially given the operational halt and the inherent riba concern.

Contacting Moola.co.nz and Customer Support

Effective customer support and clear contact channels are vital for any financial service, especially when dealing with money matters. Moola.co.nz provides a few methods for contacting them, primarily via phone and email, and details their office hours.

Available Contact Methods

The Moola.co.nz website lists the following ways to get in touch:

Phone:
- General enquiries: 09 928 6802
- Dispute Resolution Service: 0508 337 337 (This is for the independent Financial Dispute Resolution Service, not Moola directly).
- There is also a “Call” link with the number 0800 003 011, which appears to be a toll-free number.
Email: [email protected] (This email address, “arrears,” typically suggests it’s for customers who are behind on payments, rather than general enquiries or new applications).
Physical Location: Level 8/57 Fort Street, Auckland CBD, Auckland 1010.

Office Hours

Moola.co.nz states its office hours as:

Monday – Friday, 10 am – 7 pm

Assessment of Customer Support Information

While contact details are provided, a closer look reveals some potential areas of concern:

Email Address Specificity: The primary email listed, “[email protected],” is highly specific to payment difficulties. For a new customer or someone with a general query about services (even when unavailable), an email like “[email protected]” or “[email protected]” would be more appropriate and welcoming. This suggests a focus on collections rather than broad customer engagement.
Phone Numbers: Multiple phone numbers can be confusing. It would be clearer to have one primary contact number for all general enquiries and separate numbers for specific departments if truly necessary.
Limited Information for New Enquiries: Given that lending is unavailable, the current contact information primarily serves existing customers or those needing to resolve payment issues or disputes. There’s no clear channel for prospective customers to inquire about future services or simply understand more about the company’s offerings if and when they resume.
No Online Chat or Ticketing System: Many modern financial services offer live chat or a dedicated online portal/ticketing system for customer support. Moola.co.nz relies solely on traditional phone and email, which might be less convenient for some users.

In summary, Moola.co.nz provides basic contact information and office hours. However, the specificity of the email address and the lack of diverse communication channels could hinder effective customer support, particularly for general enquiries or for users who prefer digital communication. When a service is undergoing significant operational changes, clear and accessible customer support becomes even more critical for managing customer expectations and providing timely updates.

FAQ

Is Moola.co.nz currently offering loans?

No, based on checking the website, Moola.co.nz prominently states multiple times that “Lending is currently unavailable” and the “Site under maintenance to improve your experience.”

Why is Moola.co.nz’s lending unavailable?

The website simply states it’s “under maintenance to improve your experience” and provides no further details on the reason for the halt or an expected resumption date.

Is Moola.co.nz a legitimate financial service provider in New Zealand?

Yes, Moola.co.nz operates under Kiwi Fintech Limited, which is registered on the Financial Service Providers Register (FSPR) with FSPR number FSP1004881, indicating it is a legitimate registered entity.

Is Moola.co.nz ethically permissible from an Islamic perspective?

No, Moola.co.nz operates as a conventional lending service, which typically involves interest (riba). The charging or paying of interest is strictly prohibited in Islam, making such services impermissible for Muslims. Greengadgets.co.nz Review

What are the main concerns with Moola.co.nz from a user’s perspective?

The main concerns are the current unavailability of lending services, the lack of transparency regarding specific loan products, terms, or eligibility, and the ethical issues related to interest-based lending.

What is the Financial Dispute Resolution Service (FDRS) and is Moola.co.nz part of it?

The FDRS is an independent service in New Zealand that resolves complaints between consumers and financial service providers. Yes, Moola.co.nz states it belongs to the Financial Dispute Resolution Service.

How can I contact Moola.co.nz?

You can contact Moola.co.nz by phone at 09 928 6802 or 0800 003 011, and by email at [email protected]. Their physical office is at Level 8/57 Fort Street, Auckland CBD, Auckland 1010.

What are Moola.co.nz’s office hours?

Moola.co.nz’s office hours are Monday to Friday, from 10 am to 7 pm.

Does Moola.co.nz provide free budgeting advice?

No, Moola.co.nz itself does not provide free budgeting advice directly, but its website directs users to independent services like www.moneytalks.co.nz and https://sorted.org.nz/ for free and confidential advice.

Are there any alternatives to Moola.co.nz that are ethical in Islam?

Yes, alternatives include Islamic microfinance institutions, ethical investment platforms, crowdfunding for community projects, second-hand goods marketplaces, skill-sharing platforms, and community budgeting services.

What is riba and why is it forbidden in Islam?

Riba refers to interest or usury. It is forbidden in Islam because it is seen as an exploitative and unjust way of generating wealth, violating principles of shared risk, fairness, and productive investment.

How can I verify a financial service provider in New Zealand?

You can verify a financial service provider by checking their FSPR number on the official Financial Service Providers Register website (www.fsp.govt.nz) to confirm their registration status and services.

What should I do if I am experiencing financial difficulties in New Zealand?

It is recommended to contact free and independent budgeting advice services like MoneyTalks (www.moneytalks.co.nz) or Sorted (sorted.org.nz) for assistance and guidance.

Does Moola.co.nz offer any online chat support?

No, the Moola.co.nz website does not appear to offer an online chat support feature; communication is primarily via phone and email. Incarautomotive.co.nz Review

Can I obtain my existing Moola.co.nz documents online?

The website states that existing customers can obtain their documentation, including contracts, terms and conditions, and account statements, by emailing or calling their team. It does not mention an online portal for this.

What is the FSPR number for Moola.co.nz’s parent company?

The FSPR number for Moola.co.nz’s parent company, Kiwi Fintech Limited, is FSP1004881.

If Moola.co.nz resumes lending, how would I know the terms?

If Moola.co.nz resumes lending, a reputable financial service would clearly display their loan products, interest rates, fees, and terms on their website. Without this information, it would be difficult to assess their offerings.

Are there any hidden fees mentioned on the Moola.co.nz website?

No specific fees are mentioned on the website at present, likely because lending is unavailable. However, when seeking any financial service, it’s crucial to always inquire about all potential fees.

What kind of financial difficulties does Moola.co.nz address?

The website mentions “If you’re experiencing financial difficulties, please contact us for assistance with repayment challenges,” suggesting their focus is on existing customers with arrears rather than new financial aid for general difficulties.

Should I trust a financial website that is largely non-operational?

It is generally not advisable to rely on a financial website that is largely non-operational and does not provide clear timelines for service resumption. Stability and reliability are crucial for financial service providers.