Quayfencing.co.uk Review

Based on checking the website Quayfencing.co.uk, the site appears to be a legitimate local fencing service based in Deeside, covering surrounding areas and North Wales. However, for a comprehensive online presence that instils full confidence, there are several key areas where the website falls short compared to established, trustworthy businesses.

Here’s an overall summary of the review:

• Overall Legitimacy: Appears legitimate for a local service.
• Website Professionalism: Lacks certain professional elements.
• Trust Signals: Some positive trust signals (Trustpilot link, experience claim), but could be stronger.
• Transparency: Adequate for a local business, but no registered business address or company number easily visible.
• Online Security: Basic.
• Customer Support Information: Clear phone numbers and email.
• Service Information: Clear and concise.
• Pricing Transparency: No upfront pricing, which is common for services but noted.
• Returns/Refunds Policy: Not applicable as it’s a service.
• Privacy Policy/Terms & Conditions: Not readily apparent or linked from the homepage.
• Blog/Resource Section: Non-existent.

While Quayfencing.co.uk clearly communicates its services—fencing installation, supply, and customisation—and highlights over 20 years of experience, a thorough review reveals a few gaps that prevent it from being a top-tier online presence. For a business operating in today’s digital landscape, a website is often the first point of contact, and a lack of specific, easily verifiable details can raise questions, even for a local enterprise. Things like a clearly stated company registration number, a robust privacy policy, or even detailed terms of service are standard practice for businesses that want to convey utmost reliability and ethical conduct. Without these, while the business may be perfectly sound operationally, its online representation could be improved to build greater trust with potential customers.

Here are some excellent alternatives for home improvement projects and fencing supplies, focusing on ethical and reliable options available in the UK:

• B&Q
  • Key Features: Wide range of fencing materials, tools, garden supplies; strong physical presence across the UK; click & collect and delivery options.
  • Average Price: Varies widely based on product (e.g., fence panels from £20-£100+).
  • Pros: Reputable brand, extensive product catalogue, often has sales, good customer service for product issues.
  • Cons: Can be overwhelming with choices, installation is DIY or requires finding your own contractor.
• Wickes
  • Key Features: Comprehensive building and garden supplies, including various types of fence panels, posts, and gates; offers project guides.
  • Average Price: Competitive with B&Q, often slightly more budget-friendly on some items.
  • Pros: Good value for money, helpful DIY advice available, reliable delivery service.
  • Cons: Less choice for highly specialised or bespoke fencing, primarily for DIYers.
• Arbor Garden Solutions
  • Key Features: Specialises in timber garden products, including high-quality fence panels, sheds, and gates, often with a focus on durability.
  • Average Price: Mid-to-high range, reflecting quality timber.
  • Pros: Excellent quality timber, durable products, often offers bespoke sizing.
  • Cons: Higher price point, might have longer lead times for custom orders.
• Forest Garden
  • Key Features: UK-based manufacturer of garden timber products, including a wide array of fencing, sheds, and decking, often with a focus on sustainability.
  • Average Price: Mid-range, good balance of quality and cost.
  • Pros: Strong reputation for timber quality, often uses responsibly sourced wood, widely available through retailers.
  • Cons: Not a direct installer, requires finding a separate contractor or DIY.
• Screwfix
  • Key Features: Primarily trade-focused but accessible to the public; offers fencing components, tools, and hardware for installation.
  • Average Price: Generally good value for trade-quality items.
  • Pros: Quick click & collect, wide range of tools and accessories needed for fencing, reliable for core components.
  • Cons: Limited selection of pre-made panels, more suited for those who know exactly what they need.
• Local Fencing Contractors (Search online for “Fencing Contractors UK”)
  • Key Features: Tailored service, expert installation, often able to provide custom solutions.
  • Average Price: Varies significantly by project scope and location.
  • Pros: Convenience of professional installation, bespoke options, local knowledge.
  • Cons: Requires careful vetting (checking reviews, references, insurance), pricing can be less transparent upfront than retail.
• Amazon UK (Broad Category: Garden Fencing)
  • Key Features: Vast marketplace for various fencing panels, posts, gates, and accessories from multiple sellers.
  • Average Price: Highly variable, from budget to premium.
  • Pros: Enormous selection, competitive pricing, customer reviews to guide choices.
  • Cons: Quality can vary significantly between sellers, often no installation service, can be overwhelming.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Quayfencing.co.uk Review & First Look

When you first land on Quayfencing.co.uk, it presents itself as a straightforward, local fencing service. The immediate impression is one of simplicity and direct communication, highlighting core services and contact methods. For a business primarily serving a local area like Deeside and North Wales, this minimalist approach might be intentional, focusing on functionality rather than elaborate design.

Initial Impressions of the Homepage

The homepage is clean, with key information presented clearly. You’re immediately greeted with contact numbers (mobile, landline, and a freephone number) and an email address: [email protected]. This level of accessibility is a positive for a local service-based business. The prominent calls to action, such as “Call us today for a free quote,” are effective for a service that requires direct engagement.

Key Information Presented

The website quickly outlines its offerings: “create, supply and install fence panels” at “excellent prices.” It also clearly states its operational area: “Based in Deeside, we cover all of the surrounding areas & North Wales.” This geographical clarity is crucial for local customers. Furthermore, the site boasts “Over 20 year’s worth of experience,” which is a significant trust signal in the home improvement sector. Testimonials are included on the homepage, and crucially, there’s a direct link to their Trustpilot page, allowing users to verify customer satisfaction independently. This transparency is a strong point.

Missing Professional Elements

While the site offers essential information, it lacks several elements common on more established business websites. There’s no easily visible company registration number, VAT number, or a registered business address on the homepage or in an obvious footer. For a UK-based business, this information is typically expected to be transparent, often under “About Us” or in the terms and conditions. The use of a generic Gmail address ([email protected]) rather than a branded email (e.g., [email protected]) also slightly detracts from a fully professional image. These omissions, while not necessarily indicating illegitimacy, suggest a less rigorous adherence to modern online business standards for full transparency.

Quayfencing.co.uk Pros & Cons

Every website, especially for a local service, has its strengths and weaknesses. Quayfencing.co.uk is no exception. Understanding these can help potential customers make an informed decision and provide insight into areas for improvement. M.durhamaerialsandsatellites.co.uk Review

Advantages of Quayfencing.co.uk

• Clear Service Offering: The website is very clear about what Quay Fencing does: “supply and install all types of high-quality fencing for both domestic and commercial customers.” This directness ensures visitors immediately understand the business’s core competency.
• Strong Local Focus: By explicitly stating “Based in Deeside, we cover all of the surrounding areas & North Wales,” the website effectively targets its local customer base. This geographical clarity is beneficial for search engine optimisation and customer expectations.
• Experience Highlight: The claim of “over 20 year’s worth of experience” is a significant selling point, conveying expertise and reliability. In a sector where quality workmanship is paramount, experience is a strong trust indicator.
• Direct Contact Information: Multiple phone numbers (mobile, landline, freephone) and an email address are prominently displayed. This accessibility makes it easy for potential customers to get in touch for quotes or queries.
• Positive Testimonials & Trustpilot Link: Featuring customer testimonials directly on the homepage, coupled with a link to their Trustpilot page, adds a layer of social proof. Trustpilot is a well-respected review platform, and a visible link allows for independent verification of customer satisfaction. Currently, Quay Fencing has a TrustScore of 4.9 out of 5 stars from 30 reviews, with 97% of reviews being 5-star, indicating strong customer approval.

Disadvantages of Quayfencing.co.uk

• Lack of Essential Legal Information: A significant drawback is the absence of a visible company registration number, VAT number, or a physical business address on the homepage or easily accessible pages like an “About Us” or “Contact Us.” For legitimate UK businesses, this information is usually displayed transparently for legal compliance and consumer confidence.
• Generic Email Address: The use of a Gmail address ([email protected]) instead of a professional domain-specific email (e.g., [email protected]) can slightly diminish the perceived professionalism and scale of the business.
• No Privacy Policy or Terms & Conditions: There are no apparent links to a Privacy Policy or Terms & Conditions on the homepage. These documents are crucial for informing users about data handling, service agreements, and consumer rights, and their absence can be a red flag for modern online businesses.
• Limited Online Content & Resources: The website primarily functions as an online brochure. There’s no blog, FAQ section, or detailed guides on fencing types, maintenance, or planning, which could add significant value for potential customers and improve SEO.
• Basic Website Design: While functional, the website’s design is quite basic and doesn’t fully leverage modern web design principles. It lacks dynamic elements or richer content that could enhance user engagement and trust, such as detailed project galleries with before-and-after photos, or team profiles. The “Our Gallery” link is present, but a more expansive and curated gallery could be beneficial.

Quayfencing.co.uk Alternatives

If Quayfencing.co.uk doesn’t quite fit your needs due to its local focus or the desire for a broader range of options, the UK market offers numerous reputable alternatives for fencing and home improvement projects. These alternatives cater to various needs, from DIY enthusiasts to those seeking comprehensive installation services.

Comprehensive Home Improvement Retailers

For those who prefer to purchase materials and either undertake DIY projects or hire separate contractors, major retailers offer extensive selections:

• B&Q: A household name in the UK, B&Q provides an enormous range of garden fencing, panels, posts, and accessories. They cater to both individual consumers and trade professionals, with frequent promotions and a strong online presence for browsing and ordering. Their physical stores also allow for hands-on inspection of materials.
• Wickes: Similar to B&Q, Wickes is a prominent DIY and home improvement retailer. They offer a robust selection of fencing solutions, from budget-friendly options to more decorative panels. Wickes often provides helpful guides and advice for DIY installation, making it a good choice for those embarking on their first fencing project.
• Screwfix: While more geared towards tradespeople, Screwfix is an excellent source for durable fencing components, tools, and hardware. Their speedy click-and-collect service makes it convenient for urgent material needs. If you’re confident in selecting specific components and performing the installation, Screwfix offers competitive pricing on quality parts.

Specialist Fencing and Timber Suppliers

For higher quality timber, specific types of fencing, or a focus on sustainable materials, specialist suppliers are often a better choice:

• Arbor Garden Solutions: This company specialises in high-quality timber garden products, including a variety of fence panels and gates. They often focus on pressure-treated timber for longevity and can sometimes offer custom sizing, which is beneficial for non-standard requirements.
• Forest Garden: As a leading UK manufacturer, Forest Garden is known for its wide range of timber garden products, including fencing. They are often committed to responsible timber sourcing, which aligns with ethical purchasing. Their products are widely available through various retailers across the UK.
• Jacksons Fencing: A premium brand known for its long-lasting timber and metal fencing solutions. Jacksons Fencing offers a 25-year guarantee on many of its timber products due to their unique treatment process. While generally more expensive, their quality and durability are exceptional, making them a wise long-term investment.

General Online Marketplaces

For convenience and a vast selection, general online marketplaces can also be explored: Whiterosecatering.co.uk Review

• Amazon UK (Broad Category: Garden Fencing): Amazon hosts numerous sellers offering various types of fence panels, posts, and accessories. This platform provides the convenience of home delivery and competitive pricing. However, it’s crucial to check seller reviews and product specifications carefully, as quality can vary widely.

When choosing an alternative, consider your specific needs: are you looking for materials only, or a full installation service? What’s your budget? Do you prioritise sustainability or customisation? Researching reviews and asking for multiple quotes remains key to finding the best fit for your fencing project.

How to Get a Quote from Quayfencing.co.uk

Getting a quote from Quayfencing.co.uk appears to be a straightforward process, emphasising direct communication. Based on the website’s content, the company encourages potential customers to reach out via traditional methods.

Direct Contact Methods

The most prominent way to get a quote is by directly contacting them. The website prominently displays several phone numbers:

• Mobile: 07889249234
• Landline: 01244 836 747
• Freephone: 0800 488 0539

Additionally, an email address is provided: [email protected]. These multiple contact points suggest a commitment to being accessible to potential clients. The homepage explicitly states: “Call us today for a free quote on your project” and “Need a quote for your fencing project? Just get in touch with us today and we will be happy to help.”

Online Enquiry Form

While direct phone calls or emails are heavily promoted, there is also a “Get in touch” link (https://quayfencing.co.uk/contact/) which leads to a contact page. This page typically features an online enquiry form, allowing users to submit their details and project requirements digitally. This can be convenient for those who prefer to write down their needs or contact outside of business hours. Buildingconstructor.co.uk Review

Information to Prepare for a Quote

When contacting Quay Fencing, it’s always helpful to have certain information ready to ensure an accurate and timely quote. This typically includes:

• Type of Fencing: Do you need wooden panels, concrete posts, feather edge, picket, or something else? Having a preference helps.
• Length of Fencing: An approximate measurement of the linear metres you need to fence.
• Height of Fencing: Standard fence heights are often 4ft, 5ft, or 6ft (1.2m, 1.5m, 1.8m).
• Number of Gates: If you require any gates, specify their approximate width and type.
• Site Conditions: Mention any potential access issues, slopes, existing fencing to be removed, or obstacles.
• Desired Timeline: When would you ideally like the work to be completed?

Having these details on hand will streamline the quotation process and allow Quay Fencing to provide a more precise estimate for your project.

Quayfencing.co.uk Pricing

Quayfencing.co.uk operates as a service-based business, primarily offering fencing installation and supply. As such, the website does not display fixed pricing for its services or products. This approach is standard for custom installation work, where costs can vary significantly based on numerous factors unique to each project.

Why No Fixed Pricing?

The absence of upfront pricing is typical for companies offering bespoke services. The cost of a fencing project is influenced by a range of variables, including:

• Type of Fencing Material: Different materials (e.g., timber panels, concrete posts, feather edge, composite, metal) have vastly different unit costs.
• Linear Metres Required: The overall length of the fence directly impacts material and labour costs.
• Height of the Fence: Taller fences require more material and potentially more robust installation methods, affecting the price.
• Ground Conditions: Difficult terrain, rocky soil, or the presence of underground pipes can increase labour time and complexity.
• Existing Fence Removal: If old fencing needs to be dismantled and disposed of, this adds to the overall cost.
• Gate Installation: Gates require specific hardware and more intricate installation, influencing the price.
• Customisation: Any bespoke elements, such as non-standard panel sizes or unique designs, will incur additional costs.
• Access to the Site: Difficult access for materials or machinery can increase labour time.

How to Obtain a Price Estimate

To get a price for your specific fencing project, Quayfencing.co.uk explicitly encourages potential customers to contact them directly for a “free no-obligation quote.” This process likely involves an initial discussion of your needs, possibly followed by a site visit to assess the scope of work accurately. Rjdean.co.uk Review

• Phone Call: The quickest way to get an initial idea, discussing your project over the phone.
• Email: Provide detailed requirements via email to get a written estimate.
• Online Enquiry Form: Fill out the form on their “Get in touch” page to submit your project details.

By opting for a customised quotation process, Quay Fencing aims to provide accurate pricing tailored to the unique requirements of each domestic and commercial customer. This ensures that customers receive a fair price for the specific solution they need, rather than a generic estimate that may not apply to their situation.

Quayfencing.co.uk Security and Trustworthiness

Assessing the security and trustworthiness of a local service website like Quayfencing.co.uk involves looking at both technical security measures and the visible trust signals presented on the site.

Website Security (HTTPS)

A fundamental aspect of online security is the use of HTTPS (Hypertext Transfer Protocol Secure). This protocol encrypts communication between a user’s browser and the website server, protecting data submitted through forms (like contact forms). While Quayfencing.co.uk is a service-based site and doesn’t handle sensitive financial transactions directly, having HTTPS is still crucial.

• Observation: Upon checking, Quayfencing.co.uk does use HTTPS. This is indicated by the padlock icon in the browser’s address bar, signifying that the connection is secure. This is a positive for basic user data privacy when submitting enquiries.

Trust Signals and Transparency

Beyond technical security, a website’s trustworthiness is significantly influenced by how transparent it is about its operations and how it builds confidence with potential customers.

• Experience and Reputation: The website highlights “over 20 year’s worth of experience” in the fencing trade. This is a strong indicator of an established business. Experience often translates to reliable workmanship and problem-solving capabilities.
• Customer Testimonials: The presence of customer testimonials directly on the homepage, along with star ratings, adds social proof. These quotes offer insight into previous customer experiences.
• Trustpilot Integration: Crucially, Quayfencing.co.uk provides a direct link to its Trustpilot page (https://uk.trustpilot.com/review/quayfencing.co.uk). Trustpilot is an independent review platform, and allowing users to verify reviews there enhances credibility. As of late 2023, their Trustpilot profile shows a TrustScore of 4.9 out of 5 stars from 30 reviews, with 97% of those being 5-star reviews. This is an excellent indicator of high customer satisfaction and a significant trust signal.
• Clear Contact Information: The multiple phone numbers and email address readily available on the homepage demonstrate accessibility, which is important for customer service and building rapport.
• Lack of Registered Company Details: A notable absence is the lack of a clearly displayed company registration number, registered business address, or VAT number. While many small businesses might not feature this prominently, its presence on a dedicated “About Us” or “Contact Us” page or in the footer is standard for establishing full legal transparency in the UK. This omission doesn’t necessarily indicate untrustworthiness but could be an area for improvement to align with best practices for online business transparency.
• Absence of Legal Policies: There are no easily findable links to a Privacy Policy or Terms & Conditions. These documents are vital for informing users about data handling practices, service agreements, and dispute resolution processes, further bolstering trust and legal compliance.

In summary, Quayfencing.co.uk appears to be a legitimate local service, backed by strong positive customer reviews on an independent platform like Trustpilot and clear contact details. However, enhancing its online transparency with official business registration details and legal policies would significantly improve its perceived trustworthiness to a discerning online audience. Complete-leasing.co.uk Review

FAQs

What services does Quayfencing.co.uk offer?

Quayfencing.co.uk offers services for creating, supplying, and installing various types of fence panels for both domestic and commercial customers in Deeside, North Wales, and surrounding areas.

Where is Quayfencing.co.uk based?

Quayfencing.co.uk is based in Deeside, and they cover all of the surrounding areas and North Wales for their fencing services.

How can I get a free quote from Quayfencing.co.uk?

You can get a free quote by calling them on 07889249234, 01244 836 747, or 0800 488 0539, or by emailing [email protected], or by filling out the online enquiry form on their ‘Get in touch’ page.

Does Quayfencing.co.uk have customer reviews?

Yes, Quayfencing.co.uk displays customer testimonials on their homepage and provides a direct link to their Trustpilot page, where they have a TrustScore of 4.9 out of 5 stars.

How much experience does Quayfencing.co.uk have?

Quayfencing.co.uk states that they have over 20 years of experience within the fencing trade. Nnpersonaltraining.co.uk Review

Does Quayfencing.co.uk offer custom fence panels?

Yes, Quayfencing.co.uk offers fence panels in standard sizes or can customise them to meet specific customer requirements.

Is Quayfencing.co.uk suitable for commercial projects?

Yes, Quayfencing.co.uk states they can supply and install high-quality fencing for both domestic and commercial customers.

Are the fence panels made from treated timber?

Yes, the website states that their fence panels are made from pressure-treated timber, indicating durability.

Does Quayfencing.co.uk have a physical address listed on its website?

No, a physical business address or company registration number is not prominently displayed on the homepage or easily found on the website.

Is there a privacy policy or terms and conditions on the website?

No, links to a dedicated privacy policy or terms and conditions are not readily apparent or linked from the homepage. Camrss.co.uk Review

What is the typical timeframe for a fencing project with Quay Fencing?

The website does not specify typical project timeframes, as this would depend on the scope and complexity of each individual project. You would need to inquire directly.

Does Quayfencing.co.uk dispose of old fencing?

The website does not explicitly state whether they include the disposal of old fencing in their service. This is a detail to confirm when requesting a quote.

What types of fencing materials do they work with?

The website mentions “all types of high-quality fencing” and specifically “pressure treated timber panels,” suggesting a range of materials. Specific details would need to be discussed during a quote.

Can I see examples of their previous work?

Yes, the website has an “Our Gallery” link where you can view examples of their completed fencing projects.

Is the Quayfencing.co.uk website secure?

Yes, the Quayfencing.co.uk website uses HTTPS, which indicates that communication between your browser and the site is encrypted. Simplyfitlondon.co.uk Review

Do they offer any guarantees on their work or materials?

The website mentions “professional service guaranteed” but does not detail specific guarantees on workmanship or material longevity beyond “long-lasting fence panels.” You should clarify this when getting a quote.

How does Quayfencing.co.uk ensure cost-effectiveness?

They state they are confident they can provide a suitable solution that is cost-effective and offer competitive prices, but specific details on how this is achieved are not provided.

Can I book an appointment online with Quayfencing.co.uk?

The website encourages direct contact via phone or email, or through an online enquiry form, but does not offer an online booking system for appointments.

Is the free quote truly no-obligation?

Yes, the website explicitly states that they provide a “free no-obligation quote.”

How reliable are the customer testimonials on the Quayfencing.co.uk website?

The testimonials are supported by a direct link to their Trustpilot page, an independent review platform, which adds to their reliability and allows for external verification. Saplingbox.co.uk Review

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