Simplythepets.com Review

Based on looking at the website Simplythepets.com, it appears to be a legitimate and professional pet care service.

The site clearly outlines its services, provides details about its operational procedures, and emphasizes client and pet security.

Overall Review Summary:

• Website Professionalism: High, with clear navigation and detailed information.
• Services Offered: Dog walking, pet sitting, puppy care. Note: Dog boarding is explicitly not offered.
• Transparency: Good, providing information on insurance, security measures, and feedback mechanisms.
• Online System: Features an online booking and client portal for convenience.
• Geographic Focus: Based in Warlingham, Surrey, serving surrounding areas.
• Experience: States over 16 years of operation.
• Key Missing Information: No clear pricing structure visible on the homepage, which is a significant drawback for new clients assessing services.

Simplythepets.com presents itself as a well-established and trustworthy pet care provider.

The emphasis on security no sign-written vehicles, no uniforms, DBS checks, secure key handling and professional features like online booking and GPS tracking for walks are strong positives.

They also highlight their full insurance coverage, which is crucial for any service involving client property and beloved pets.

However, the lack of readily available pricing information on the main page means potential clients have to register or inquire further to understand the cost, which can be an immediate deterrent for some.

For those seeking professional, reliable pet care in their specified service area, Simplythepets.com seems to offer a comprehensive solution, provided the pricing aligns with their expectations.

Best Alternatives for Pet Care Services:

For those seeking reliable and ethical pet care, here are some widely recognized alternatives that focus on responsible and professional services:

• Rover

  

  • Key Features: Wide range of services including dog boarding, house sitting, dog walking, drop-in visits, and doggy daycare. Connects pet owners with a vast network of vetted sitters and walkers. Features detailed profiles, reviews, and a secure payment system.
  • Average Price: Varies widely by service, location, and individual sitter e.g., $20-40 for a 30-min walk, $30-70/night for boarding.
  • Pros: Extensive network, user-friendly app, background checks on sitters, flexible booking, insurance coverage, 24/7 support.
  • Cons: Quality can vary between individual sitters, booking fees apply, reliance on individual reviews.

• Wag!

  • Key Features: On-demand and scheduled dog walking, pet sitting, overnight care, and training. Offers GPS tracking for walks, real-time updates, and photo reports.
  • Average Price: Similar to Rover, varies by service and location e.g., $20-30 for a 30-min walk, $39-59/night for overnight care.
  • Pros: Convenient app-based service, GPS tracking, instant booking options, background-checked caregivers, insurance.
  • Cons: Can be more expensive than local independent sitters, surge pricing during peak times, some users report inconsistency with walker availability.

• Pet Sitters International PSI Certified Professionals

  • Key Features: PSI is a professional organization that certifies pet sitters. Members are typically insured, bonded, and trained in pet care, first aid, and business ethics. You search for local sitters via their directory.
  • Average Price: Varies significantly by location and specific service provider.
  • Pros: High standard of professionalism, often includes in-home consultations, sitters are typically experienced and well-regarded, focuses on personalized care.
  • Cons: Requires direct communication with individual sitters, no centralized booking platform, availability depends on local members.

• National Association of Professional Pet Sitters NAPPS Members

  • Key Features: Similar to PSI, NAPPS is another leading organization for professional pet sitters. Members adhere to a code of conduct and are typically insured, bonded, and certified. They offer a directory to find local, qualified professionals.
  • Average Price: Variable, as these are independent businesses.
  • Pros: High credibility and trustworthiness, sitters are often highly experienced and dedicated, personalized care, strong focus on pet welfare.
  • Cons: Similar to PSI, no centralized booking system, requires direct vetting of individual businesses.

• Local, Independent Professional Pet Sitters/Walkers

  • Key Features: These are often small businesses or individuals who provide highly personalized services within a specific local area. They build strong relationships with clients and pets. Many are found through local referrals or online searches.
  • Average Price: Highly variable based on location and individual rates.
  • Pros: Very personalized service, often more flexible, builds trust over time, direct communication with the caregiver, potential for lower rates without platform fees.
  • Cons: Requires thorough personal vetting, ensuring they are insured and bonded is critical, may not have robust online booking systems.

• Veterinary Clinics with Boarding/Daycare Services

  • Key Features: Some veterinary clinics offer boarding or daycare services, providing a medically supervised environment. This is particularly beneficial for pets with health conditions or those requiring medication.
  • Average Price: Generally higher than typical pet sitters or walkers due to the medical oversight e.g., $40-80/night for boarding.
  • Pros: Medical professionals on-site, controlled environment, ideal for pets with special needs, peace of mind for emergencies.
  • Cons: Often more expensive, can be a less “home-like” environment for pets, limited availability, primarily focused on boarding not daily walks at home.

• Trusted House Sitters

  • Key Features: This platform connects pet owners with house sitters who care for pets in the owner’s home in exchange for free accommodation. It’s subscription-based for both owners and sitters.
  • Average Price: Annual membership fee e.g., $129-259/year, no per-service fee.
  • Pros: Pets stay in their own environment, free pet care once membership is paid, house is also looked after, sitters often have extensive experience.
  • Cons: Requires thorough vetting of sitters, finding a match can take time, relies on mutual trust, not suitable for short-term daily walks.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Simplythepets.com: A Deep Dive into Their Pet Care Model

Simplythepets.com positions itself as a professional, reliable, and honest pet care provider.

Based in Warlingham, Surrey, they’ve been serving the local community for over 16 years, building a reputation in dog walking, pet sitting, and puppy care.

Their website is designed to instill confidence, focusing on the security of client homes and the welfare of their pets.

Let’s unpack their operational model and what sets them apart.

Simplythepets.com Review & First Look

Upon first glance, Simplythepets.com immediately conveys a sense of professionalism and trustworthiness. Oxtempl.com Review

The clean layout, clear messaging, and direct call to action for new and existing clients suggest an efficient operation.

The initial impression is one of a well-established local business rather than a generic online service. The tagline “QUALITY CARE ISN’T EXPENSIVE.

IT’S PRICELESS” sets a tone that prioritizes value and dedicated service.

They quickly highlight their “Award Winning Care,” which, while not detailed immediately, adds to the perception of quality.

Key Observations: Athamepiercings.com Review

• Clear Value Proposition: They understand the anxieties of pet owners leaving their animals, explicitly stating they provide “peace of mind.”
• Strong Local Presence: Emphasizing their Warlingham, Surrey base helps build trust with their target demographic, suggesting local knowledge and accessibility.
• Emphasis on Experience: Sixteen years in the business is a significant duration, indicating stability and accumulated expertise in pet care.
• Service Exclusions: The explicit mention “We do not offer dog boarding services” is crucial. This level of clarity helps manage client expectations from the outset, preventing confusion and disappointment. This directly contrasts with many online platforms that primarily focus on boarding.

Simplythepets.com Features

Simplythepets.com boasts several features designed to enhance security, convenience, and communication, aiming to provide a seamless experience for pet owners.

These features reflect a thoughtful approach to addressing common concerns associated with inviting external service providers into one’s home and entrusting them with beloved pets.

Security & Vehicle Protocols

Their approach to security is a major selling point, highlighting a deep understanding of client concerns regarding home access and privacy. They prioritize discretion and accountability.

• No Sign-Written Vehicles: This means their vehicles don’t overtly advertise their business, which can enhance the security of a client’s home by not signaling when they are away or have someone regularly visiting. This is a subtle yet significant detail for privacy-conscious individuals.
• No Uniforms: Similar to the vehicle policy, the absence of uniforms reduces external visibility of their presence at a client’s home, further bolstering security. It maintains a low profile.
• DBS Checks: This is a critical security measure. A Disclosure and Barring Service DBS check in the UK verifies an individual’s criminal record status. This reassures clients that the individuals entering their homes and caring for their pets have undergone a rigorous background check, significantly mitigating risks. In 2022, over 4.8 million DBS checks were processed in the UK, highlighting their common use in roles of trust.

Online Booking & Client Portal

The integration of technology for client convenience is a modern touch that streamlines the service process.

• Request & Cancellation Management: The ability to make additional requests or cancellations online simplifies administrative tasks for both the client and the service provider. This reduces phone calls and ensures changes are properly logged.
• Improved Customer Experience: The software is designed to be user-friendly, aiming for a smooth and efficient interaction, which is key for client satisfaction.

Key Handling Protocols

The secure management of clients’ house keys is paramount for any in-home service. Beaconsfieldwatches.com Review

Simplythepets.com details a robust system to ensure keys are kept safe and anonymous.

• Secure Storage: All keys are kept in a secure location, preventing unauthorized access.
• Anonymity of Keys: No addresses or phone numbers are attached to keys. Instead, they use a tag with the pet’s name for identification purposes. This prevents a lost key from being directly linked to a specific address, a crucial security measure.
• Situational Key Retrieval: Keys are only taken out when services are being conducted for that specific client, minimizing exposure.

Feedback & Communication

Effective communication is vital in pet care, allowing owners to stay informed about their pets’ well-being.

• Service Reports: After every service, clients receive a report. This is an excellent feature that keeps owners updated on their pet’s activities e.g., how the walk went, if the cat ate, general well-being.
• Transparency & Reassurance: These reports provide peace of mind, especially for owners who are away for extended periods, by confirming that their pets and homes are safe and well.

Flexibility & Reliability

Simplythepets.com emphasizes its ability to cater to diverse client needs and maintain consistent service quality.

• Flexible Scheduling: They accommodate both regular, recurring services and more “ad hoc” or one-off requests. This adaptability is highly valuable for clients with unpredictable schedules or those needing occasional help.
• Team-Based Reliability: By employing a “fantastic team of walkers & sitters,” they ensure continuity of care. This means if one person is unavailable, another qualified team member can step in, minimizing disruption for the pet and owner. This contrasts with single-operator services that might struggle with coverage during illness or holidays.

GPS Tracking

The use of dedicated pet software for tracking walks adds a layer of accountability and reassurance.

• Check-in/Check-out Logging: Their team uses software to log their arrival and departure times and locations for walks. This creates a clear record of service duration.
• Time & Location Verification: This feature allows clients to be reassured that their dogs are being walked for the correct amount of time, as it logs both the time and the location of the service. This enhances transparency and trust, a feature increasingly expected in professional pet care services.

Simplythepets.com Pros & Cons

Understanding the strengths and weaknesses of any service is crucial for making an informed decision. Kingsthantourism.com Review

Simplythepets.com, while exhibiting many commendable qualities, also has areas where it could improve its client-facing information.

Pros:

• Experienced & Established: With over 16 years in operation, they demonstrate longevity and a proven track record in the pet care industry. This deep experience often translates to better handling of diverse pet behaviors and situations.
• Strong Security Protocols: The emphasis on DBS checks, discreet vehicles, and secure key handling are significant advantages that build trust and address critical client concerns regarding home safety and privacy. This proactive approach to security is a hallmark of a professional service.
• Comprehensive Insurance Coverage: Being “fully covered with a unique policy from Protectivity Insurance” for Public Liability, Care Custody and Control, and Loss of keys/replacement locks provides essential financial protection and peace of mind for both the business and its clients. This is non-negotiable for reliable pet care.
• Modern Online System: The 24/7 online booking, client portal, and GPS tracking for walks enhance convenience, transparency, and accountability, aligning with contemporary expectations for service delivery. According to a 2023 survey by Pet Keen, 43% of pet owners prefer using an app for pet services.
• Focus on Communication: Post-service reports ensure clients are constantly updated on their pet’s welfare, fostering a strong bond of trust and reducing anxiety.
• Flexibility & Reliability: Their ability to accommodate both regular and ad hoc requests, combined with a team-based approach for continuity of care, ensures that client needs are met consistently, even in unforeseen circumstances.
• Clear Service Definition: Explicitly stating “We do not offer dog boarding services” helps manage expectations and guides clients to appropriate services, showcasing honesty.

Cons:

• No Public Pricing Information: The most significant drawback is the absence of clear pricing on the homepage. Clients must register or contact them to obtain cost details, which can be a barrier to entry for those quickly comparing services. Transparency in pricing is generally expected from modern service providers.
• Limited Geographic Reach: As a local service, Simplythepets.com is restricted to Warlingham, Surrey, and surrounding areas. This is not a “con” for their target market but means their services are unavailable to a broader audience.
• No Instant Booking/Availability Check: While they have an online portal for existing clients, the homepage doesn’t indicate if prospective clients can check real-time availability before registering. This might require an extra step of inquiry.
• No Immediate Pet First Aid/CPR Certification Mention: While professionalism is evident, explicitly stating that their team is certified in pet first aid or CPR unless covered by general training would add another layer of reassurance for worried pet owners, especially in emergencies.
• Reliance on Local Team: While a team-based approach offers reliability, the quality of service can still vary slightly between individual team members, although the training and protocols should minimize this.

How to Register with Simplythepets.com

Registering with Simplythepets.com appears to be a straightforward process, designed to integrate new clients into their online management system.

This initial step is essential for setting up service agreements and providing them with necessary pet and home information.

1. Access the Registration Portal: The website prominently features “NEW CLIENTS REGISTER HERE” buttons. Clicking on these links directs you to their dedicated client portal powered by “petsoftware.net,” indicating they use a specialized third-party system for client management. The URL provided is https://2309simplythepets.petsoftware.net/clientportal/register.
2. Provide Necessary Information: Expect to fill out a registration form that will likely include:
   • Personal Contact Details: Name, address, phone number, email.
   • Pet Information: Details about your dogs or cats, including breed, age, temperament, medical history, feeding instructions, and any special needs.
   • Emergency Contacts: Information for someone to reach in case you are unavailable.
   • Home Access Details: Information regarding key handover, alarm codes, or specific instructions for accessing your property.
   • Service Preferences: An initial indication of the types of services you are interested in dog walking, pet sitting, puppy care and potential scheduling needs.
3. Account Creation: Upon successful registration, you will likely create login credentials username and password for the client portal.
4. Initial Consultation Likely: While not explicitly stated on the homepage, it’s highly probable that after online registration, Simplythepets.com conducts an initial in-person consultation. This is standard practice for professional pet care services to:
   • Meet the pets and assess their needs and temperament.
   • Discuss specific routines and instructions.
   • Address any client questions or concerns.
   • Complete any necessary paperwork and key exchange.
   • This initial meeting helps build trust and ensures a smooth start to services.

The registration process seems structured to collect all vital information upfront, enabling a personalized and secure service delivery.

Simplythepets.com Pricing

One of the most significant aspects missing from the public-facing homepage of Simplythepets.com is clear, upfront pricing information. Lifesyncmalibu.com Review

While the website emphasizes “QUALITY CARE ISN’T EXPENSIVE.

IT’S PRICELESS,” it doesn’t provide any actual figures, ranges, or even a typical rate.

This omission is a common practice for service-based businesses that offer highly customized care, but it can be a source of frustration for potential clients trying to quickly assess affordability.

What We Can Infer:

• Customized Pricing: Given the nature of pet care services varying pet needs, service durations, frequency, and specific requirements, it’s highly probable that their pricing is tailored. Factors such as the number of pets, duration of walks/visits, specific care needs e.g., medication administration, and the frequency of service regular vs. ad hoc would all influence the final cost.
• Quotation Process: To get accurate pricing, potential clients will likely need to:
  • Register: As mentioned, registration is the first step.
  • Inquire Directly: Contact them via phone or email after registration, or through the client portal, to request a personalized quote based on their specific needs.
  • Initial Consultation: Pricing might be fully disclosed during the initial in-person consultation, once they have a complete understanding of the scope of work.
• Industry Averages: While Simplythepets.com’s specific rates are unknown, industry averages for similar services in the UK can provide a general idea. In the UK, a 30-minute dog walk often ranges from £10-£18, while a 60-minute walk can be £15-£25. Pet sitting daily visits might range from £10-£15 per visit, and overnight stays could be £30-£60 per night, though Simplythepets.com does not offer overnight boarding. These figures are illustrative and can vary based on location Surrey being a relatively affluent area could mean prices on the higher end of the spectrum and the level of service provided.

Why the Absence of Pricing Information? Hindigeetmala.net Review

• Personalized Service Model: They might believe that a detailed understanding of each client’s unique needs is necessary before quoting a price.
• Discouraging Price Shopping: By not showing prices, they might aim to attract clients who prioritize quality and reliability over being the cheapest option, encouraging them to learn about their full value proposition first.
• Competitive Reasons: Some businesses prefer not to publicly display prices to avoid competitors easily undercutting them.

While understandable from a business perspective, the lack of pricing transparency can be a barrier for initial engagement.

Clients often appreciate clear cost structures early in their decision-making process.

Simplythepets.com vs. Other Pet Care Services

When evaluating Simplythepets.com against other pet care services, particularly larger platforms and local competitors, several distinctions emerge based on their stated features and operational model.

Simplythepets.com vs. Large Online Platforms e.g., Rover, Wag!

• Local Focus vs. Broad Network: Simplythepets.com is a geographically confined, local business Warlingham, Surrey. This contrasts sharply with platforms like Rover or Wag!, which operate nationwide or even globally, connecting independent pet sitters and walkers with clients via a large network.
  • Simplythepets.com Pro: Offers a more personalized, consistent service with a dedicated team. Likely fosters stronger relationships with clients and their pets. Higher level of vetting implied for their own staff.
  • Platform Pro: Massive selection of sitters, often immediate availability, competitive pricing due to sheer volume, and robust app features.
• Service Scope: Simplythepets.com explicitly states “We do not offer dog boarding services,” focusing purely on in-home care dog walking, pet sitting, puppy care. Rover and Wag! heavily feature boarding, house sitting, and daycare as core offerings.
  • Simplythepets.com Pro: Specialization can lead to deeper expertise in their chosen service areas.
  • Platform Pro: One-stop shop for a wider array of pet care needs.
• Vetting & Security: Simplythepets.com highlights DBS checks for its internal team, secure key handling, and discreet operations no uniforms/signage. While Rover and Wag! conduct background checks, the ultimate responsibility for vetting the individual sitter often falls more on the client, who relies heavily on reviews and profiles.
  • Simplythepets.com Pro: Centralized control over staff vetting and operational security protocols, offering consistent standards.
  • Platform Con: While platforms offer support, the quality and professionalism can vary significantly between individual caregivers.
• Pricing Transparency: Simplythepets.com lacks public pricing. Platforms typically display pricing prominently for each sitter, though rates can vary widely.
  • Simplythepets.com Con: Requires direct inquiry for pricing.
  • Platform Pro: Easier for initial price comparison.
• Booking System: Simplythepets.com uses a dedicated client portal. Platforms operate via highly sophisticated, user-friendly mobile apps for instant booking, messaging, and updates.
  • Simplythepets.com Con: Potentially less “on-demand” or mobile-friendly for initial inquiries.
  • Platform Pro: Superior user interface for quick, intuitive service arrangement.

Simplythepets.com vs. Independent Local Pet Sitters/Walkers

• Team vs. Individual: Simplythepets.com operates with a “fantastic team of walkers & sitters,” ensuring continuity of care. Many independent services are sole proprietorships.
  • Simplythepets.com Pro: Reliability and backup in case of illness or vacation, reducing client stress.
  • Independent Pro: Often offers unparalleled personalized care and direct relationship with one caregiver.
• Formal Structure & Insurance: Simplythepets.com emphasizes being a “Professional and Reputable organisation,” fully insured with a specific policy. While many independent sitters are insured, clients must verify this directly.
  • Simplythepets.com Pro: Transparency regarding their formal business structure and comprehensive insurance provides greater peace of mind.
  • Independent Con: Requires more diligence from the client to ensure proper credentials and insurance.
• Technology & Features: Simplythepets.com leverages online booking software, GPS tracking, and automated reports. Smaller independent operators may rely more on manual scheduling and text updates.
  • Simplythepets.com Pro: Streamlined operations and enhanced client communication through technology.
  • Independent Con: May lack the advanced technological features of a larger, more structured business.

In summary, Simplythepets.com carves out a niche by offering the personalized feel and accountability of a local business, combined with the structured professionalism, security features, and technological convenience often found in larger operations, albeit without the broad reach or boarding services of major platforms.

Its strengths lie in its localized, secure, and team-based approach to in-home pet care. Trende.com.bd Review

Simplythepets.com Ethical Considerations

From an ethical perspective, Simplythepets.com appears to operate with a high degree of responsibility and transparency, particularly in areas concerning client trust, security, and animal welfare.

Their publicly stated policies and features align well with what would be considered ethical conduct in the pet care industry.

• Transparency and Honesty:

  • Clear Service Definition: The explicit statement “We do not offer dog boarding services” demonstrates honesty and prevents misrepresentation. This is crucial for managing client expectations from the outset.
  • Information Disclosure: Providing details about their insurance, DBS checks, and key handling protocols shows a commitment to transparency regarding their operational standards and safety measures.

• Security and Privacy:

  • Client Home Security: The measures to prevent public identification of clients’ homes no sign-written vehicles, no uniforms are commendable. This respects client privacy and enhances security by not broadcasting when a home might be empty.

• Animal Welfare: Dental-concepts.com Review

  • “Quality Care is Priceless”: Their core motto and emphasis on being “passionate and dedicated to offering the very best” suggest a strong commitment to the well-being of the animals under their care.
  • Experienced & Skilled Staff: Highlighting 16 years of experience and a “fantastic team” implies that their staff are competent and capable of providing appropriate care. The provision of post-service reports also indicates a focus on monitoring and communicating about the pets’ health and happiness.
  • GPS Tracking: This feature, while primarily for client reassurance on walk duration, also implicitly promotes ethical treatment by ensuring dogs receive the exercise they are promised, rather than being short-changed.

• Professional Conduct:

  • Insurance: Being fully insured with a specialist policy demonstrates responsible business practices, acknowledging and mitigating potential risks associated with their services.
  • DBS Checks: Conducting background checks on staff is a vital ethical practice for any service provider whose personnel enter private homes and interact with vulnerable beings pets. This reduces risks to both clients and the business.

The primary ethical consideration that could be enhanced is pricing transparency. While not inherently unethical to withhold pricing, it can create a perception of a lack of upfront clarity. Ethical business practices often lean towards making costs readily available to allow consumers to make fully informed decisions without needing to commit personal information first. However, for a service that prides itself on customized care, this might be a strategic business decision rather than an ethical oversight.

Overall, Simplythepets.com appears to be built on a foundation of ethical principles, prioritizing trust, security, and the welfare of the pets they serve.

How to Cancel Simplythepets.com Services

While Simplythepets.com’s homepage doesn’t explicitly detail the cancellation process, their emphasis on flexibility and an online client portal suggests a streamlined approach.

Based on industry standards for professional pet care services that use online management systems, the cancellation process would likely involve these steps: Uftoncourt.org.uk Review

1. Access the Client Portal: The primary method for managing services, including cancellations, would almost certainly be through their existing client login portal. This is where clients can “view their scheduled services 24/7 as well as make any additional requests or cancellations.”
   • Log in using your established credentials at https://2309simplythepets.petsoftware.net/clientportal/login.
2. Locate Scheduled Services: Within the portal, navigate to your upcoming or scheduled services. There should be an option to view a calendar or list of your booked appointments.
3. Initiate Cancellation: For each service you wish to cancel, there should be a clear option or button e.g., “Cancel,” “Reschedule,” or a trash can icon next to the specific booking.
4. Review Cancellation Policy: It’s critical to be aware of Simplythepets.com’s specific cancellation policy. While not public on the homepage, such policies typically cover:
   • Notice Period: How much advance notice is required for a cancellation without incurring a fee e.g., 24 hours, 48 hours. For instance, many pet care services implement a 24-hour cancellation policy, meaning if a service is canceled within 24 hours of its scheduled start time, a full or partial fee may still be charged.
   • Fees: Whether there are any fees for late cancellations or no-shows.
   • Refunds/Credits: How refunds or credits are handled for pre-paid services that are canceled according to policy.
   • This policy would likely be outlined in the terms of service agreed upon during registration or available within the client portal.
5. Confirmation: After submitting a cancellation request through the portal, always look for a confirmation message or email. This serves as proof that your cancellation was received and processed.
6. Direct Communication for Complex Issues: For complex cancellations, long-term service termination, or if you encounter issues with the online portal, contacting Simplythepets.com directly via phone or email which would typically be provided to registered clients is advisable.

The online portal functionality is designed to provide clients with autonomy over their service schedule, including the ability to cancel with ease, provided they adhere to the established cancellation policies.

FAQ

What services does Simplythepets.com offer?

Simplythepets.com offers professional pet care services including dog walking, pet sitting, and puppy care.

They explicitly state they do not offer dog boarding services.

Where is Simplythepets.com based and what areas do they serve?

Simplythepets.com is based in Warlingham, Surrey, and provides services to Warlingham and the surrounding areas.

How long has Simplythepets.com been in business?

Simplythepets.com states they have been providing professional pet care for over 16 years, indicating significant experience in the industry. Themarchmontworkshop.com Review

Is Simplythepets.com insured?

Yes, Simplythepets.com is fully covered with a unique policy from Protectivity Insurance, specializing in animal-related industries, covering public liability, care, custody and control, and loss of keys/replacement locks.

Does Simplythepets.com perform background checks on its staff?

Yes, Simplythepets.com conducts DBS Disclosure and Barring Service checks on its staff to ensure the security and safety of client homes and pets.

How does Simplythepets.com handle client keys?

Simplythepets.com securely retains all client keys, attaching only a tag with the pet’s name for identification and never associating addresses or phone numbers with the keys.

Keys are only taken out when services are actively being conducted.

Can I book services online with Simplythepets.com?

Yes, Simplythepets.com offers an online scheduling software and client portal where clients can view their scheduled services 24/7, make additional requests, or process cancellations. Bitsndigits.com Review

Does Simplythepets.com provide updates after services?

Yes, after every service, clients receive a report providing feedback on their pet’s activities and confirming the safety and well-being of their pet and home.

Are Simplythepets.com’s vehicles and staff identifiable?

No, Simplythepets.com uses no sign-written vehicles and their staff do not wear uniforms, enhancing security and discretion for clients’ homes.

Does Simplythepets.com offer flexibility in scheduling?

Yes, Simplythepets.com can accommodate varying client requirements, offering both regular, recurring services and more ad hoc or occasional bookings.

How does Simplythepets.com ensure reliability and continuity of care?

Simplythepets.com employs a “fantastic team of walkers & sitters” to ensure clients receive a truly reliable service along with continuity of care, helping pets feel safe and secure.

Does Simplythepets.com track dog walks?

Yes, their team uses dedicated Pet Software to check in and out of walks, logging the location and time to reassure clients that their dogs are being walked for the correct amount of time. Insyteconsultancyservices.com Review

Is dog boarding available through Simplythepets.com?

No, Simplythepets.com explicitly states on their homepage that they do not offer dog boarding services.

How do I register as a new client with Simplythepets.com?

New clients can register by clicking the “NEW CLIENTS REGISTER HERE” links on the homepage, which directs them to an online client portal.

Is pricing information available on the Simplythepets.com website?

No, clear pricing information is not publicly available on the Simplythepets.com homepage.

Clients likely need to register or inquire directly to obtain service rates.

What should I do if I need to cancel a service with Simplythepets.com?

While not explicitly detailed on the homepage, based on their online portal, cancellations would typically be managed through the existing client login, subject to their specific cancellation policy. Lightningbolt-hosting.net Review

What awards has Simplythepets.com won?

The website mentions “Award Winning Care” but does not specify which awards they have won on the homepage.

Further details might be available on their blog or testimonials page.

Can Simplythepets.com help with new puppies?

Yes, puppy care is one of the specialized services offered by Simplythepets.com, indicating they can assist with the specific needs of new puppies.

How does Simplythepets.com prioritize the security of clients’ homes?

They prioritize security through DBS checks for staff, secure key handling protocols, and by not using sign-written vehicles or uniforms to maintain discretion.

What kind of feedback can I expect after a service?

After each service, you can expect to receive a report detailing your dog’s fun on their walks or confirming that your cat and home are safe and well during your absence. Automotivetraining.info Review

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