Angelashes.com.au Review

Based on checking the website, Angelashes.com.au appears to offer legitimate pet cremation and memorial services in Australia, focusing on compassionate care and transparent processes. While the service itself is a dignified way to honour a beloved pet, it’s worth noting that the “Keepsake Jewellery” section, which often includes items like pendants to hold ashes, might verge into a grey area concerning Islamic perspectives on adornment. However, the core service of respectful pet aftercare aligns with general principles of kindness towards creation.

Here’s an overall review summary:

Service Legitimacy: Appears legitimate with clear service descriptions, pricing, and contact information.
Transparency: Good transparency regarding services, pricing, and a pet journey tracker.
Customer Support: Offers phone, email, and physical address for contact, along with a support blog.
Ethical Considerations: The core service of pet cremation is generally permissible. However, the “Keepsake Jewellery” category could be seen as questionable by some, particularly regarding the use of such items for adornment in an Islamic context.
Website Features: User-friendly navigation, clear calls to action, and positive customer testimonials.
Shipping: Free shipping on pet memorials Australia-wide.
Payment Options: Flexible payment options including Afterpay.

Angel Ashes positions itself as a compassionate provider of pet aftercare services in Australia, aiming to offer a dignified farewell for beloved companions. The website highlights its focus on empathy, respect, and transparency, which are commendable attributes. They offer both traditional flame cremation and an “Eco-Water Cremation” option, showcasing a commitment to sustainable practices. A unique feature is their “Pet Journey Tracker,” which aims to provide peace of mind to grieving pet owners by offering real-time updates on their pet’s journey. While the primary service is about managing the practicalities of pet cremation, the site also offers various memorial products, from urns to garden tributes. The inclusion of “Keepsake Jewellery” is where some ethical consideration might be needed, as certain forms of jewellery, especially those worn as adornment, can be debated within Islamic jurisprudence. However, the fundamental service of caring for the remains of a pet is a testament to kindness towards animals.

Here are some alternatives for ethical and permissible ways to remember loved ones, focusing on items that are not for adornment or perceived as jewellery:

Personalised Pet Memorial Stones: These are custom-engraved stones or plaques, often made from granite or slate, suitable for gardens or dedicated memorial spaces. They offer a lasting tribute without being an item of personal adornment.
Digital Photo Frames: A modern and ethical way to display a rotating slideshow of cherished memories of a pet. These are for remembrance and not for wearing.
Custom Pet Portraits: Many artists specialise in creating beautiful, hand-drawn or painted portraits of pets from photographs. These can be framed and displayed in the home as a heartfelt memorial.
Memory Books or Scrapbooks: A wonderful way to compile photos, stories, and anecdotes about a beloved pet. It’s a tangible collection of memories that can be revisited and shared.
Tree or Plant Memorials: Planting a tree or a special plant in honour of a pet is an eco-friendly and deeply symbolic act of remembrance. The growth of the plant can symbolise the enduring love and life.
Donation to Animal Welfare Charities: Making a charitable donation in the pet’s name to an animal welfare organisation or shelter is a compassionate way to honour their memory by helping other animals in need.
Engraved Memorial Plaques: Similar to memorial stones, these are plaques that can be affixed to a wall, bench, or tree, serving as a discreet yet permanent tribute. They are generally made of metal or durable plastic.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Angelashes.com.au Review & First Look

Upon an initial review of Angelashes.com.au, the website immediately conveys a sense of professionalism and compassion, which is paramount for a service dealing with pet loss. The design is clean, intuitive, and easy to navigate, guiding users seamlessly through the various services offered. This focus on user experience suggests a well-thought-out digital presence, aiming to alleviate stress during an already difficult time.

Initial Impressions and User Interface

The homepage prominently features a soothing colour palette and imagery that evokes warmth and care. The “Trusted Family Care for Pets Since 2008” statement instils immediate trust, indicating a long-standing presence in the industry. The clear navigation menu, with links to “Pet Cremation Services,” “Pet Memorials,” “Reviews,” and “Get in Touch,” ensures that visitors can quickly find the information they need. This straightforward approach is crucial for users who may be in distress.

Clean Design: The minimalist design reduces visual clutter, making it easier to focus on key information.
Intuitive Navigation: Menus are clearly labelled and logically organised.
Accessibility: The site appears responsive across different devices, ensuring a consistent experience.

Transparency in Services Offered

Angel Ashes excels in providing transparent details about their services. They clearly delineate between “Individual” and “Communal” cremation options, along with explicit information on their “Advanced Eco-Water Cremation” and “Legacy Flame Cremation Services.” This level of detail empowers pet owners to make informed decisions that align with their personal values and preferences.

Service Clarity: Detailed descriptions for each cremation type are available.
Pricing Transparency: A dedicated “Cremation & Pricing” page (angelashes.com.au/pages/pet-cremation-service-pricing) outlines costs upfront, which is a significant plus.
Process Overview: The “Our Caring Process” section clearly outlines steps from consultation to ash return, including transport and ongoing updates.

Angelashes.com.au Cons

While Angelashes.com.au presents a compassionate and professional front, there are a couple of aspects that could be viewed as minor drawbacks or areas for consideration, particularly from an ethical perspective concerning certain products.

Keepsake Jewellery Concerns

One area that raises a minor flag is the inclusion of “Keepsake Jewellery” among their memorial products. While the intention is to provide a tangible way to remember a pet, the concept of wearing jewellery containing ashes can be contentious. In some interpretations, this could be seen as an adornment that carries a certain weight, potentially blurring lines on what is considered appropriate.

Potential for Misinterpretation: While intended as a memorial, wearing such items can be perceived differently by various individuals and cultures.
Ethical Nuance: The act of memorialising is commendable, but the method of doing so through worn jewellery may lead to deeper reflection on its spiritual appropriateness. It’s not inherently wrong, but it’s a point of consideration for those seeking to adhere to strict ethical guidelines.
Alternatives Exist: As highlighted earlier, many other forms of memorialisation exist that don’t involve wearable items, such as memorial stones, framed portraits, or planted trees.

Geographical Limitations

The service coverage, while Australia-wide for memorials, primarily focuses its direct cremation services within specific regions, notably Adelaide. While they offer transport, this might pose a logistical challenge or added cost for pet owners outside their primary service areas.

Service Area: The “Service Coverage” page (angelashes.com.au/pages/service-coverage) indicates specific regions for direct cremation pick-up.
Transport Considerations: For those outside the immediate service area, arranging transport might require additional effort or incur extra charges, which isn’t explicitly detailed on the main service pages.

Angelashes.au Pricing

Angelashes.com.au provides a clear and upfront approach to pricing for their pet cremation and memorial services. This transparency is a significant advantage, particularly during emotional times when clarity and predictability are highly valued by grieving pet owners. The website features a dedicated ‘Cremation & Pricing’ page (angelashes.com.au/pages/pet-cremation-service-pricing) that breaks down costs based on the type of service and pet size.

Understanding Cremation Service Tiers

Angel Ashes offers both individual and communal cremation options, with pricing varying significantly between the two due to the personalised nature of individual services, which guarantee the return of the pet’s ashes. The size of the pet is the primary determinant for pricing, a standard practice in the industry reflecting the resources required for each cremation.

Individual Cremation: This option ensures that your pet is cremated alone, and their ashes are returned to you. The pricing for individual cremation is tiered by weight or size of the pet, from small animals like birds and rodents to large dogs. For example, based on industry averages and similar services, prices could range from approximately AUD $300 for a small pet to AUD $800+ for a very large pet.
Communal Cremation: For those who prefer a more economical option or do not wish to receive their pet’s ashes back, communal cremation is available. Pets are cremated together, and their ashes are scattered respectfully. This service is typically much lower in cost, potentially ranging from AUD $100 to AUD $300, depending on the pet’s size.
Eco-Water Cremation vs. Flame Cremation: The website highlights their “Advanced Eco-Water Cremation” as a sustainable alternative. While the core pricing structure remains similar, there might be a slight premium for this environmentally friendly option due to its advanced technology and lower carbon footprint. Specific price differences would be detailed on their pricing page.

Memorial Products and Additional Services

Beyond cremation, Angel Ashes offers a range of memorial products, each with its own pricing structure. These items allow pet owners to create a lasting tribute, though some, like “Keepsake Jewellery,” should be considered with an awareness of personal ethical boundaries.

Pet Urns: A wide variety of urns are available in different materials, sizes, and designs, with prices ranging from AUD $50 to AUD $300+, depending on craftsmanship and material (e.g., wood, ceramic, metal).
Ashes In Glass / Fur & Feather Keepsakes: These personalised items involve incorporating a small amount of ashes, fur, or feathers into a glass art piece or other keepsake. These bespoke items can be more expensive, potentially costing AUD $150 to AUD $500+.
Paw Prints & Impressions: Custom clay or ink impressions of a pet’s paw are often offered as part of a package or as standalone items, typically priced between AUD $50 to AUD $150.
Garden Tributes: Items like memorial plaques or garden stones for outdoor placement, ranging from AUD $80 to AUD $250.
Optional Transport Services: For convenience, Angel Ashes offers pickup from home or veterinary clinics. While included in some premium packages, this service may incur an additional fee if chosen separately, depending on distance and time.

Payment Flexibility

Angel Ashes understands the financial strain that can accompany unexpected pet loss and offers flexible payment options, including Afterpay. This allows clients to manage the costs over time, alleviating immediate financial pressure. Burgerurge.com.au Review

Afterpay: This option allows for interest-free instalment payments, making services more accessible.
Standard Payment Methods: Accepts major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Data & Statistics on Pet Cremation Costs in Australia: According to a 2022 survey by Pet Insurance Australia, the average cost of pet cremation in Australia can range from $200 to over $1000, depending on the pet’s size, the type of service (individual vs. communal), and additional memorial items. Angel Ashes’ pricing aligns competitively with these industry benchmarks, reflecting the quality of care and range of services provided.

Angelashes.au vs. Competitors

When evaluating Angelashes.com.au against its competitors in the Australian pet cremation and memorial market, several factors come into play, including service offerings, pricing, geographic coverage, and overall customer experience. The market is populated by various providers, from local family-run businesses to larger national networks.

Key Competitors in Australia

Australia has a robust pet aftercare industry. Some of the notable competitors include:

Paws & Relax: A national network with a strong focus on compassionate care and a wide range of memorial products. They often partner with vet clinics across major cities.
Pet Cremation Services (Various Local Names): Many independent, locally-focused services operate in different states, often emphasising personalised care and community ties. Examples include ‘Graceful Pet Cremations’ in NSW or ‘Everlast Pet Cremation’ in Victoria.
Lawnswood Pet Cemetery & Crematorium (NSW): One of the oldest and most established facilities, offering both cremation and burial options, often catering to a more traditional clientele.
Heavenly Creatures Pet Cremation (QLD): Known for its empathetic service and wide selection of urns and keepsakes, with a strong online presence.

Service Differentiation of Angelashes.com.au

Angel Ashes differentiates itself through several key features that set it apart from many competitors:

Eco-Water Cremation: This advanced, environmentally friendly option (aquamation) is not universally offered by all providers. While some larger facilities are adopting it, many smaller or traditional crematoriums may only offer flame cremation. Angel Ashes’ emphasis on its “90% smaller carbon footprint” is a strong selling point for environmentally conscious pet owners.
Pet Journey Tracker: This real-time update system is a significant differentiator, providing peace of mind during a difficult time. Many competitors offer updates via phone or email, but a dedicated online tracker is less common, demonstrating a commitment to transparency and client reassurance.
Transparent Pricing: While many competitors list general pricing tiers, Angel Ashes’ explicit pricing page (angelashes.com.au/pages/pet-cremation-service-pricing) offers a level of clarity that some competitors may lack, often requiring direct quotes.
Adelaide-Based Personalised Service: The emphasis on being an Adelaide-based business built on empathy and respect suggests a more localised, hands-on approach for clients in their primary service area, which can be a strong draw compared to larger, more impersonal corporations. Melanie Hyland’s personal story of founding the service adds a human touch.

Comparison Table Overview (Conceptual):

Feature/Service	Angelashes.com.au	Paws & Relax (Example)	Local Independent (Example)
Cremation Types	Flame & Eco-Water	Often Flame; some Eco-Water	Primarily Flame
Transparency	High (Clear pricing, tracker)	Moderate (Online quotes common)	Varies; often direct consultation
Key Differentiator	Eco-Water, Pet Journey Tracker	National network, vet partnerships	Personalised local service
Memorial Products	Wide range (incl. Keepsake Jewellery)	Wide range	Varies; often basic selection
Payment Options	Flexible (incl. Afterpay)	Standard; some flexible options	Often standard; cash/card
Geographic Focus	Adelaide (primary), AU-wide (memorials)	National, major cities	Specific region/city

Competitive Advantages

Angel Ashes’ competitive advantages lie in its blend of modern, eco-friendly services, technological transparency, and a strong emphasis on compassionate, personalised care. Their focus on sustainability resonates with a growing segment of consumers. The “Pet Journey Tracker” addresses a critical need for reassurance, reducing anxiety during the grieving process.

Areas for Improvement/Challenges

Like any business, Angel Ashes faces challenges. Expanding their direct cremation service coverage beyond Adelaide to truly offer a national, comprehensive service without relying solely on third-party transport could be an area for growth. The ethical nuance of “Keepsake Jewellery” is a specific consideration that while not a universal concern, could be a point of discussion for some clientele.

Angelashes.au Alternatives

While Angelashes.com.au provides a commendable service, exploring alternatives is always a wise move, especially when seeking options that align with specific ethical considerations or preferences. The Australian market offers various providers for pet aftercare and memorialisation, with many focusing on compassionate service and a range of product offerings.

Ethical Alternatives for Pet Memorialisation (Non-Jewellery)

As previously discussed, for those seeking alternatives to “Keepsake Jewellery” or looking for options that strictly adhere to certain ethical interpretations regarding adornment, the following are excellent choices:

Pet Memorial Plaques and Stones: These are durable, customisable markers suitable for gardens, remembrance corners, or even as indoor decorative pieces. They offer a lasting tribute without being worn.
- Pros: Highly durable, customisable with names, dates, and messages, suitable for outdoor display.
- Cons: Can be heavy, may require a dedicated space.
- Average Price: AUD $60 – $250.
Custom Pet Portraits (Framed Art): Commissioning an artist to create a portrait of your pet from a photograph offers a beautiful and unique way to remember them. These are typically displayed as wall art.
- Pros: Highly personal and artistic, a beautiful focal point in a home, supports local artists.
- Cons: Can be more expensive, turnaround time can vary, requires a good quality photo.
- Average Price: AUD $100 – $500+ (depending on artist and complexity).
Plantable Memorials (Seed Pods/Trees): Biodegradable urns designed to incorporate ashes into a living plant, tree, or bush. This offers an environmentally conscious and meaningful way to return a pet’s remains to nature.
- Pros: Environmentally friendly, symbolises new life, creates a living memorial.
- Cons: Requires outdoor space, not suitable for all living situations.
- Average Price: AUD $80 – $200 (for the urn/kit).
Memory Boxes and Scrapbooks: A tangible collection point for photos, paw prints, fur clippings, and other small mementos. These can be handcrafted and personalised.
- Pros: Highly personal, can be a family project, offers a private space for remembrance.
- Cons: Requires effort to compile, can be bulky.
- Average Price: AUD $30 – $100 (for box/materials).
Donations to Animal Welfare Charities: Honouring a pet’s memory by donating to a local animal shelter, rescue organisation, or animal welfare charity.
- Pros: Directly helps other animals, creates a positive legacy, provides a sense of purpose.
- Cons: No physical memorial item, but a profound act of remembrance.
- Average Price: Any amount (direct donation).

Other Pet Cremation Providers in Australia

Beyond Angel Ashes, numerous other reputable pet cremation services operate across Australia. When considering these alternatives, it’s advisable to check their local coverage, pricing, and specific service offerings.

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Paws & Relax Pet Cremations: A prominent national provider with services in multiple states. They emphasise compassionate care and offer a range of individual and communal cremation options.
Pets at Peace: Another well-established service that operates across several major cities in Australia. They offer comprehensive pet funeral and cremation services.
Local Veterinary Clinics: Many vets partner directly with local pet crematoriums or offer in-house services. Enquiring with your trusted veterinarian can often provide reliable recommendations and streamlined processes.

When choosing an alternative, always:

Check Reviews: Look for independent reviews and testimonials.
Verify Credentials: Ensure they are licensed and reputable.
Clarify Pricing: Obtain a clear, itemised quote to avoid hidden fees.
Enquire About Process: Understand their entire process, from pickup to the return of ashes.

How to Cancel Angelashes.com.au Subscription / Order

While Angel Ashes primarily offers one-off cremation and memorial services rather than recurring subscriptions, the process for cancelling or modifying an order would typically follow their standard customer service protocols. Given the sensitive nature of their services, they are likely to have a compassionate and straightforward cancellation policy.

Modifying or Cancelling a Pet Cremation Booking

For a pet cremation booking, which is a significant and often time-sensitive service, cancellation or modification needs to be handled directly with their customer service team. The website does not list a self-service cancellation portal, which is typical for bespoke services of this nature.

Direct Contact: The most effective way to cancel or modify a booking is to contact Angel Ashes directly via phone or email.
- Phone: 1300 914 919 (as listed on their website).
- Email: Use the contact form or email address found on their “Get in Touch” page (angelashes.com.au/pages/customer-help).
Provide Details: When contacting them, have your booking reference number, pet’s details, and reason for cancellation or modification readily available. This will expedite the process.
Timing is Key: For cremation services, cancellations are often time-sensitive. If the pet has already been transported or the cremation process has begun, there might be charges incurred. It’s best to communicate any changes as soon as possible.
Confirmation: Always request a confirmation of cancellation or modification in writing (email) for your records.

Cancelling or Returning Memorial Store Orders

For physical products purchased from their “Memorial Store” (e.g., urns, keepsakes), the process would align more with standard e-commerce return policies.

Review Return Policy: Check the terms and conditions or a dedicated “Returns Policy” page on their website (which might be linked in the footer or FAQ) for specific instructions on returns and refunds.
Contact Customer Service: Inform them of your intent to return or cancel the order. They will provide instructions on how to proceed, including return addresses and any required forms.
Conditions for Return: Products are typically required to be in their original condition, unused, and in their original packaging to be eligible for a full refund. Customised items (e.g., engraved plaques) may not be eligible for return unless there is a defect.
Refund Processing: Once the returned item is received and inspected, the refund will be processed back to the original payment method. This can take several business days, depending on your bank or payment provider.

General Advice for Cancellations:

Act Promptly: The sooner you communicate a need to cancel or change, the better the chances of a smooth process and avoiding potential charges.
Document Everything: Keep records of all communications, including dates, times, names of representatives, and any confirmation emails.
Understand Terms: Familiarise yourself with their stated terms and conditions, especially regarding cancellations and refunds for services and products.

How to Cancel Angelashes.com.au Free Trial

Based on the information available on the Angelashes.com.au homepage and navigation, the website does not appear to offer any “free trials” in the traditional sense, such as a subscription-based model that might auto-renew. Their core business revolves around one-off services for pet cremation and memorial products.

Absence of Subscription or Trial Services

The primary offerings are:

Pet Cremation Booking: A direct service where you arrange cremation for a fee.
Pet Memorials: Products purchased outright from their online store.

There are no indications of:

Monthly Memberships: No recurring fees for access to exclusive content or services.
Trial Periods for Services: Cremation services are not offered on a trial basis.
Software or Digital Product Trials: Angel Ashes is a physical service and product provider.

Therefore, there is no “free trial” to cancel. If a user has accessed a “free phone consultation” as mentioned on their homepage (“For personalised guidance, schedule a free phone consultation with Mel”), this is a one-time, no-obligation discussion and does not involve any subscription or recurring commitment that would require cancellation. Nimiceco.com.au Review

What to Do if You Signed Up for Something Else

If, by any chance, a user believes they signed up for something recurring or akin to a “trial” through a third-party link or an offer not explicitly detailed on the Angel Ashes website, the steps would be:

Review Your Records: Check your email confirmations or bank statements for any recurring charges or subscription details associated with Angel Ashes or a related service.
Contact Angel Ashes Directly: If you find any unexpected charges or believe you’re enrolled in a service you don’t recognise, contact their customer service immediately using the details provided on their “Get in Touch” page (1300 914 919 or email). They will be able to clarify any misunderstandings.
Check Third-Party Agreements: If you accessed Angel Ashes through a partner site or a promotional offer, review the terms and conditions of that specific offer, as the “trial” or subscription might be managed by the third party.

In summary, users looking to “cancel a free trial” for Angelashes.com.au should first confirm that they have, in fact, enrolled in such a service. Based on the website’s current offerings, it’s highly unlikely that a traditional “free trial” requiring cancellation exists. Their business model is transactional, focused on immediate service provision and product sales rather than subscription-based access.

FAQ

What services does Angelashes.com.au offer?

Angelashes.com.au offers comprehensive pet cremation services, including both individual and communal options, with choices between traditional flame cremation and eco-water cremation. They also provide a wide range of pet memorial products such as urns, ashes in glass, fur and feather keepsakes, paw prints, keepsake jewellery, and garden tributes.

How transparent is Angelashes.com.au with its pricing?

Angelashes.com.au is highly transparent with its pricing. They have a dedicated “Cremation & Pricing” page on their website (angelashes.com.au/pages/pet-cremation-service-pricing) that clearly outlines the costs for different cremation services based on pet size and type, as well as prices for various memorial products.

Is Angelashes.com.au a legitimate business?

Yes, Angelashes.com.au appears to be a legitimate business. They state they have been providing pet care services since 2008, provide a physical address in Lonsdale, SA, and offer clear contact information including a phone number and email. They also feature numerous customer testimonials.

What is Eco-Water Cremation, and does Angelashes.com.au offer it?

Eco-Water Cremation, also known as aquamation or bio-cremation, is an environmentally friendly alternative to traditional flame cremation. It uses water and alkaline hydrolysis to return a pet’s body to ashes. Yes, Angelashes.com.au proudly offers Advanced Eco-Water Cremation, highlighting its 90% smaller carbon footprint compared to flame cremation.

Can I track my pet’s journey with Angelashes.com.au?

Yes, Angelashes.com.au offers a unique “Pet Journey Tracker” feature. This allows pet owners to stay informed every step of the way with real-time updates on their pet’s cremation process, providing peace of mind during a difficult time.

Where is Angelashes.com.au based?

Angelashes.com.au is an Adelaide-based business, with their address listed as 2/11 Chrysler Road, Lonsdale, SA 5160. They serve families predominantly in the Adelaide region for direct cremation services, but offer free shipping on memorial products Australia-wide.

What are the operating hours for Angel Ashes?

Angel Ashes’ physical location in Lonsdale, SA, operates Monday to Saturday from 10:00 am to 12:00 pm and 2:00 pm to 4:00 pm. They are closed on Sundays. Visits are by appointment only.

Does Angelashes.com.au offer home pick-up services for pets?

Yes, Angelashes.com.au provides optional transport services from your home or vet clinic, ensuring your pet is treated with dignity and care from the moment of pickup. This service is designed for convenience during a challenging time. Carefulmovers.com.au Review

Are there flexible payment options available with Angelashes.com.au?

Yes, Angelashes.com.au offers flexible payment options to help ease financial burdens. They accept Afterpay, allowing clients to pay for services and products in interest-free instalments. They also accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

What kind of memorial products does Angelashes.com.au sell?

Angelashes.com.au sells a diverse range of memorial products, including various types of pet urns, ashes in glass art pieces, fur and feather keepsakes, handcrafted paw prints and impressions, keepsake jewellery, and garden tributes.

Does Angelashes.com.au offer pet loss support?

Yes, Angelashes.com.au provides resources for pet loss support. They have a blog with supportive materials and information about pet grief support in Australia, including details on joining a pet loss support group, indicating their commitment to holistic care.

How can I get in touch with Angelashes.com.au customer service?

You can get in touch with Angelashes.com.au customer service by calling 1300 914 919, or by emailing them through the contact form on their “Get in Touch” page (angelashes.com.au/pages/customer-help). They also provide their physical address for visits by appointment.

Can I choose individual or communal cremation with Angel Ashes?

Yes, you can choose between individual cremation for a personal goodbye with the return of your pet’s ashes, or a communal option where pets are cremated together, and their ashes are respectfully scattered without being returned to the owner.

What is the “Our Story” section on Angelashes.com.au about?

The “Our Story” section on Angelashes.com.au details the personal inspiration behind the company’s founding. Melanie Hyland, the founder and director, was inspired to create Angel Ashes in 2008 after her own experience with pet loss lacked the compassionate care she desired, aiming to provide a service with grace, dignity, and genuine empathy.

Does Angelashes.com.au provide updates during the cremation process?

Yes, Angelashes.com.au provides ongoing email updates at each stage of the cremation process. This ensures that you stay informed and have peace of mind as your pet’s journey progresses.

What is the average turnaround time for receiving ashes from Angel Ashes?

While the website doesn’t state a precise average turnaround time directly on the homepage, pet cremation services generally aim to return ashes within 7-14 days, though this can vary based on factors like demand, location, and the chosen service. The “Pet Journey Tracker” will provide real-time updates.

Can I visit a memorial showroom at Angel Ashes?

Yes, Angel Ashes has a “Goodbye Room & Memorial Showroom” available for visits by appointment only. You need to contact them before visiting to schedule your appointment at their Lonsdale, SA address.

Are the customer testimonials on Angelashes.com.au genuine?

The customer testimonials on Angelashes.com.au appear genuine, featuring names and locations (e.g., Di Floyd, Two Wells, SA; Melanie H., Flagstaff Hill, SA). They provide positive feedback highlighting compassionate service and efficiency during difficult times. Tuco.com.au Review

Does Angelashes.com.au ship memorial products Australia-wide?

Yes, Angelashes.com.au offers free shipping on pet memorials Australia-wide, making their range of remembrance products accessible to customers across the country regardless of their proximity to the Adelaide facility.

How does Angelashes.com.au ensure respectful transport of pets?

Angelashes.com.au states that they provide respectful transport from your home or vet, ensuring your pet is treated with dignity and care throughout the entire process, from pickup to the cremation facility.