Based on looking at the website rogersspaceheaters.co.uk, it appears to be a highly specialised vendor focusing on space heaters and their spare parts. However, a comprehensive review reveals several critical areas where it falls short of modern e-commerce and professional website standards, leading to a cautious recommendation.
Overall Review Summary:
- Website Design & User Experience: Outdated, lacks professionalism.
- Trust & Credibility: Low; no clear privacy policy, terms of service, or secure payment information.
- Customer Support: Relies heavily on email/phone, no live chat or clear ticketing system.
- Product Information: Detailed for spare parts, but overall presentation is poor.
- Pricing Transparency: Not explicitly stated for all products; requires contact.
- E-commerce Functionality: Lacks a direct online purchasing mechanism.
While the site offers what seems to be a niche service for space heater parts and advice, its lack of robust e-commerce features, transparency, and a modern user experience makes it difficult to recommend for a seamless online transaction. For complex or high-value purchases, or for those accustomed to efficient online shopping, the experience might be frustrating. The site’s reliance on direct email and phone contact for sales, rather than a clear online checkout process, is a significant drawback in today’s digital landscape.
Best Alternatives for Space Heaters & Home Appliances in the UK:
- Dyson Hot+Cool Fan Heater
- Key Features: Dual functionality (heating and cooling), intelligent thermostat, oscillation, remote control, safety features (tip-over auto shut-off).
- Average Price: £300-£500
- Pros: Premium build quality, efficient performance, sleek design, advanced safety.
- Cons: High price point, some users find it noisy on higher settings.
- De’Longhi Dragon 4 Oil Filled Radiator
- Key Features: Patented ‘chimney effect’ for rapid heating, 24-hour timer, room thermostat, anti-frost function, pre-assembled castor wheels.
- Average Price: £100-£150
- Pros: Excellent heat retention, quiet operation, energy-efficient for sustained warmth, reliable brand.
- Cons: Can be slow to heat up initially, bulky design.
- Warmlite Ceramic Fan Heater
- Key Features: Ceramic heating element for efficient warmth, two heat settings, fan-only option, adjustable thermostat, overheat protection.
- Average Price: £30-£50
- Pros: Compact and portable, quick heating, affordable, good for smaller spaces.
- Cons: Can be noisy, less powerful for larger rooms.
- Dimplex Convector Heater
- Key Features: Turbo fan setting for faster heat distribution, 24-hour timer, thermostatic control, free-standing or wall-mountable.
- Average Price: £60-£90
- Pros: Lightweight, good for rapid heat, versatile placement options.
- Cons: Less energy-efficient for prolonged use, can be noisy.
- VonHaus Oil Filled Radiator
- Key Features: Adjustable thermostat, overheat protection, tip-over switch, portable with carry handle.
- Average Price: £40-£70
- Pros: Budget-friendly, good for consistent background heat, low running noise.
- Cons: Basic features, takes time to warm up.
- Pro Breeze Mini Ceramic Fan Heater
- Key Features: Compact design, 700W heating power, tip-over and overheat protection, quiet operation.
- Average Price: £25-£40
- Pros: Extremely portable, ideal for personal use or small desks, good safety features.
- Cons: Limited heating capacity, not suitable for entire rooms.
- Russell Hobbs Ceramic Fan Heater
- Key Features: Two heat settings, fan-only option, adjustable thermostat, built-in safety features.
- Average Price: £35-£55
- Pros: Reliable brand, effective heating for small to medium rooms, decent value.
- Cons: Can have a plastic smell initially, fan noise is noticeable.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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rogersspaceheaters.co.uk Review & First Look
When you first land on rogersspaceheaters.co.uk, you’re immediately transported back a decade or two in terms of web design. The aesthetic is reminiscent of early 2000s internet, which, while not inherently bad, raises immediate questions about its modernity and security in an era dominated by sleek, user-friendly interfaces. The layout is quite basic, presenting information in a somewhat disjointed manner rather than a streamlined flow.
Initial Impressions on User Experience
The overall user experience (UX) is challenging. Navigation isn’t intuitive, and critical information like clear pricing, stock levels, or direct purchase buttons is notably absent. You’re constantly prompted to email or call, which adds friction to what should be a simple online transaction. This design choice, while perhaps intentional for a highly specialised, advice-driven business, can deter many contemporary online shoppers who expect efficiency and immediate gratification.
Visual Design and Aesthetics
The visual design is minimalistic to a fault. There’s a severe lack of high-resolution images, professional branding, or any engaging visual elements that might inspire confidence or demonstrate product quality. The primary colour scheme is uninspired, and the text is often dense, making it difficult to scan quickly for key information. In today’s competitive online marketplace, where visual appeal often translates to trustworthiness, this site struggles to make a positive first impression.
Missing Standard Website Elements
Crucially, rogersspaceheaters.co.uk lacks several elements considered standard for legitimate and trustworthy e-commerce platforms. We’re talking about basics like a clear “About Us” section with company history and team information, a robust privacy policy detailing data handling, or comprehensive terms and conditions of sale. The absence of these can significantly impact a user’s confidence in making a purchase, especially when dealing with international transactions. For instance, according to a 2023 survey by Statista, 77% of online consumers consider a clear privacy policy crucial before making a purchase. This site offers none of that, which is a major red flag.
rogersspaceheaters.co.uk Credibility & Trust Signals
Building trust online is paramount, and rogersspaceheaters.co.uk exhibits several areas where its credibility signals are weak or entirely absent. In a digital landscape riddled with scams and unreliable vendors, consumers are increasingly wary, relying on visual cues and explicit reassurances to determine a website’s legitimacy. This site, unfortunately, doesn’t provide many of these. Intelmortgagesolutions.co.uk Review
Absence of Secure Payment Gateways
One of the most glaring omissions is the lack of any visible secure payment gateway icons (like Visa Secure, Mastercard ID Check, PayPal, Stripe, etc.). The site explicitly states you need to “email or ring the number above and we can take your order,” which implies payments are processed offline or via less secure methods than a typical e-commerce checkout. This approach not only adds inconvenience but also raises security concerns for sensitive financial information. Modern consumers expect encrypted, direct online payment options. A report by Forbes in 2023 indicated that 85% of consumers abandon carts if they don’t see trusted payment logos.
Limited Contact Information
While an email address (rogersspaceheaters at hotmail dot co dot uk) and phone numbers ((0044) 01637 880404/889392) are provided, the use of a generic Hotmail address for a business email significantly diminishes professional credibility. A custom domain email (e.g., [email protected]) is standard practice for legitimate businesses. Furthermore, there’s no physical address clearly listed on the homepage, which is often a fundamental requirement for transparency, especially for businesses operating internationally.
Lack of Customer Reviews or Testimonials
There are no customer reviews, testimonials, or trust badges (e.g., from Trustpilot, Google Reviews, Feefo) visible on the site. In today’s social proof-driven world, consumer feedback is vital. A study by BrightLocal in 2022 found that 87% of consumers read online reviews for local businesses. The complete absence of such elements makes it challenging for potential customers to gauge the experiences of previous buyers and assess the reliability of the service or products offered. This void leaves visitors with little external validation of the company’s performance or customer satisfaction.
rogersspaceheaters.co.uk Product Offerings & Information
Rogersspaceheaters.co.uk primarily positions itself as a specialist in portable space heaters and, more significantly, their spare parts. The breadth of their spare parts catalogue appears to be a key selling point, catering to both vintage and contemporary models.
Comprehensive Spare Parts Catalogue
The website highlights a “comprehensive range of spare parts for all makes and models — oil, gas and electric — from vintage heaters to the latest Chinese brands.” This is a strong claim and, if true, positions them as a valuable resource for owners looking to extend the life of their existing heaters. They encourage users to “Click Spares to see a small sample of the many 100’s stocked,” suggesting a vast inventory not fully displayed online. This focus on spare parts indicates a dedication to a niche market, serving a need that might not be easily met by larger, more generalised retailers. Sedevcharging.co.uk Review
Technical Advice and Support
A unique selling proposition of rogersspaceheaters.co.uk is its offer of “free technical advice.” This includes “extensive exploded views, user manuals and video tutorials,” accessible via dedicated links on the homepage. This commitment to providing free technical support, often a paid service elsewhere, is a significant value add for customers who might be undertaking repairs themselves or simply need guidance on their heaters. The provision of detailed exploded views and user manuals can be incredibly helpful for identifying specific parts and understanding assembly, a level of detail often missing from standard retail websites.
New Heater Sales
Beyond spare parts and technical advice, the site also mentions offering “new heater sales at competitive prices.” However, the selection of new heaters displayed on the ‘new heater sales’ page appears limited. Unlike the detailed emphasis on spare parts, there isn’t extensive information or a broad catalogue for new units. This suggests that while new heater sales are available, the core focus and expertise of the business lie more within the after-sales support and parts market. The lack of detailed specifications or various models for new heaters might push consumers looking for brand new appliances to dedicated electronics retailers instead.
rogersspaceheaters.co.uk Pros & Cons
A critical analysis of rogersspaceheaters.co.uk reveals a mix of strengths and significant weaknesses that prospective customers should consider. Understanding these aspects helps in making an informed decision about engaging with the site.
Advantages of rogersspaceheaters.co.uk
- Specialised Niche: The website excels in its highly specialised focus on space heater spare parts. This depth of inventory for “all makes and models — oil, gas and electric — from vintage heaters to the latest Chinese brands” suggests a rare resource for owners of older or less common heaters.
- Free Technical Support: The provision of “free technical advice, extensive exploded views, user manuals and video tutorials” is a significant advantage. This level of complimentary support for repair and maintenance is uncommon and highly valuable for DIY enthusiasts or those seeking to troubleshoot issues before committing to professional repairs.
- International Shipping: The willingness to “mail order to Norway, Republic of Ireland, the EU and Worldwide” demonstrates a broad reach, catering to an international clientele who might struggle to find specific parts locally.
- Direct Communication: For some, the direct email and phone contact method might be preferred for complex technical queries, allowing for more personalised interaction rather than relying solely on automated systems or FAQs.
Disadvantages of rogersspaceheaters.co.uk
- Outdated Website Design: The archaic web design severely impacts user experience and perception of professionalism. It lacks modern responsiveness, visual appeal, and intuitive navigation. A 2021 study by Stanford University found that 75% of users judge a company’s credibility based on its website design.
- No Direct Online Purchasing: The absence of an e-commerce checkout system is a major drawback. Requiring customers to email or call to place an order adds significant friction, inconvenience, and delays, which goes against modern online shopping expectations.
- Lack of Trust Signals: The site is missing crucial trust indicators such as secure payment gateway logos, an “About Us” page, comprehensive privacy policy, terms and conditions, or customer reviews. The use of a generic Hotmail email address further diminishes credibility.
- Limited Transparency: Pricing is not immediately visible for many items, requiring direct contact. This lack of upfront pricing can be frustrating for customers who prefer to compare costs quickly. Information on stock levels is also unclear, leading to potential back-and-forth communication.
- Subpar User Experience: Navigating the site can be cumbersome. The static nature of the content, coupled with a lack of dynamic features, makes for a less engaging and efficient browsing experience. It’s not optimised for quick information retrieval or efficient browsing, which is crucial for busy consumers.
Rogersspaceheaters.co.uk vs. Modern E-commerce Platforms
Comparing rogersspaceheaters.co.uk to contemporary e-commerce platforms highlights the significant gap in user experience, functionality, and trust-building features. While rogersspaceheaters.co.uk serves a highly specialised niche, its operational model starkly contrasts with the seamless, secure, and user-centric approach of leading online retailers.
User Experience Comparison
Modern e-commerce platforms, such as Amazon UK or Currys, invest heavily in intuitive user interfaces, clear navigation, and mobile responsiveness. They offer advanced search filters, comparison tools, and personalised recommendations, making the shopping journey efficient and enjoyable. Rogersspaceheaters.co.uk, in contrast, offers a static, non-responsive design that requires significant effort to find information. There are no dynamic elements, pop-up notifications, or user-friendly navigation menus that simplify the process. This translates to higher bounce rates and customer frustration, as users accustomed to modern digital convenience will quickly be put off. Data from Adobe Analytics consistently shows that smooth UX directly correlates with higher conversion rates and customer retention.
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Functionality and Features
Leading e-commerce sites provide a wealth of functionalities: secure online payment gateways supporting various methods (credit/debit cards, digital wallets like Apple Pay, Google Pay), real-time stock availability, detailed product specifications with multiple images and videos, customer review sections, wishlists, and seamless order tracking. Rogersspaceheaters.co.uk lacks nearly all of these. The reliance on manual email/phone orders is a bottleneck, eliminating instantaneous purchases and increasing administrative overhead. This fundamental difference in operational flow means rogersspaceheaters.co.uk cannot compete on convenience or speed with platforms that have perfected the online transaction. For example, Currys allows you to order an appliance in minutes, pay securely, and often arrange for next-day delivery; rogersspaceheaters.co.uk requires a multi-step manual process.
Trust and Security Protocols
Modern platforms are built on robust security infrastructure. They prominently display SSL certificates (HTTPS in the URL), secure payment badges, clear privacy policies, and comprehensive terms of service, often audited by third-party security firms. These elements build trust by reassuring customers that their data and financial information are protected. Rogersspaceheaters.co.uk, while likely having a basic SSL certificate, does not explicitly showcase advanced security protocols or trusted payment logos. The generic Hotmail email and lack of detailed legal pages further erode trust. In an era where cybercrime is a major concern, businesses that don’t visibly prioritise security and transparency will struggle to gain consumer confidence. According to PwC’s 2023 Digital Trust Insights survey, over 60% of consumers are more likely to trust a company that is transparent about its data security practices.
How to Engage with Rogersspaceheaters.co.uk
Given the unique operational model of rogersspaceheaters.co.uk, engaging with them requires a different approach compared to a typical online shopping experience. Prospective customers need to be prepared for a more direct, manual communication process.
Placing an Order
Unlike conventional e-commerce sites where you add items to a cart and proceed to checkout, rogersspaceheaters.co.uk necessitates direct communication to place an order. The website explicitly states: “If you have a question or wish to purchase spare parts, please email or ring the number above and we can take your order.” This means you’ll need to: Artigano.co.uk Review
- Identify the required part or heater: Browse the “Spares” or “New Heater Sales” sections.
- Contact them: Use the provided email address (rogersspaceheaters at hotmail dot co dot uk) or phone numbers ((0044) 01637 880404/889392).
- Provide details: Clearly state the part number, heater model, and your requirements. Be prepared to provide your shipping address and discuss payment methods during this interaction.
This manual process can lead to delays as it relies on human interaction rather than automated systems.
Seeking Technical Advice
The website offers “free technical advice” with supporting resources. To utilise this:
- Review existing resources: Check the “exploded views”, “user manuals”, and “video tutorials” links first, as your question might already be answered.
- Formulate your query: If you still need help, prepare a clear, concise question about your heater issue, including the make, model, and symptoms.
- Contact them: Email is likely best for detailed technical queries, allowing you to attach photos if necessary. Phone might be quicker for simpler questions.
They seem well-equipped to assist with troubleshooting, identifying parts, or guiding you through repair steps.
Understanding Payment and Shipping
Since direct online payment isn’t an option, you’ll need to confirm payment methods and shipping details during your direct communication.
- Payment: Enquire about accepted payment methods. It’s likely they accept bank transfers, or perhaps card payments over the phone. Always ensure any over-the-phone payment processing is handled securely.
- Shipping: Clarify shipping costs, estimated delivery times, and available carriers for your location (especially if outside the UK). The website states they mail order “to Norway, Republic of Ireland, the EU and Worldwide,” but specific details will vary by destination.
Be prepared for a back-and-forth communication process to finalise these details, as they are not transparently laid out on the website itself.
FAQ
What is rogersspaceheaters.co.uk?
Rogersspaceheaters.co.uk is a highly specialised UK-based online vendor that focuses on providing spare parts for various makes and models of portable space heaters (oil, gas, and electric), offering free technical advice, and also selling new heaters.
Is rogersspaceheaters.co.uk a legitimate website?
Based on the provided information, rogersspaceheaters.co.uk appears to be an operational business, but its outdated website design and lack of standard e-commerce trust signals (like secure payment gateways, clear privacy policies, and customer reviews) raise concerns about its professionalism and modern legitimacy.
How do I purchase products from rogersspaceheaters.co.uk?
You cannot purchase directly through an online checkout system on rogersspaceheaters.co.uk. You need to contact them via email (rogersspaceheaters at hotmail dot co dot uk) or phone ((0044) 01637 880404/889392) to inquire about parts or new heaters and place your order manually. Mandllocksmiths.co.uk Review
Does rogersspaceheaters.co.uk offer technical support?
Yes, rogersspaceheaters.co.uk explicitly states it offers “free technical advice,” including access to extensive exploded views, user manuals, and video tutorials for space heaters.
What kind of spare parts does rogersspaceheaters.co.uk stock?
They claim to stock a comprehensive range of spare parts for “all makes and models — oil, gas and electric — from vintage heaters to the latest Chinese brands.”
Does rogersspaceheaters.co.uk ship internationally?
Yes, the website states they offer “mail order to Norway, Republic of Ireland, the EU and Worldwide.”
Are new heaters available for sale on rogersspaceheaters.co.uk?
Yes, rogersspaceheaters.co.uk mentions offering “new heater sales at competitive prices,” although the selection shown on their ‘heaters’ page appears somewhat limited compared to their spare parts focus.
What are the main drawbacks of using rogersspaceheaters.co.uk?
The main drawbacks include an outdated website design, the lack of a direct online purchasing system, absence of clear pricing for all items, and missing crucial trust signals like visible secure payment methods, a comprehensive privacy policy, or customer reviews. Schoolofbeauticians.co.uk Review
Is there a privacy policy on rogersspaceheaters.co.uk?
No, a clear, comprehensive privacy policy is not prominently displayed or linked on the rogersspaceheaters.co.uk homepage, which is a significant omission for a website handling customer interactions.
Are customer reviews available for rogersspaceheaters.co.uk?
No, there are no visible customer reviews, testimonials, or external review platform integrations (like Trustpilot) on the rogersspaceheaters.co.uk website.
How do I find exploded views or user manuals on the site?
You can find links to “exploded views,” “user manuals,” and “video tutorials” directly on the rogersspaceheaters.co.uk homepage, which lead to dedicated sections for these resources.
What are the payment methods accepted by rogersspaceheaters.co.uk?
The website does not explicitly list accepted payment methods. You would need to discuss and confirm payment options (likely bank transfer or card payment over the phone) directly with them when placing an order.
Why does rogersspaceheaters.co.uk use a Hotmail email address?
The use of a generic Hotmail email address (rogersspaceheaters at hotmail dot co dot uk) instead of a custom domain email is an indicator of an older, less professional online presence and can diminish trust for some users. Nexustechsolutions.co.uk Review
Does rogersspaceheaters.co.uk have a physical address listed?
No, a clear physical address for the business is not prominently displayed on the rogersspaceheaters.co.uk homepage.
Can I get competitive prices on new heaters from rogersspaceheaters.co.uk?
The website claims to offer new heater sales “at competitive prices,” but you would need to contact them directly to get specific pricing information and compare it with other retailers.
How responsive is rogersspaceheaters.co.uk to email/phone inquiries?
The website does not provide information on their typical response times. As communication is manual, response speed will depend on their operational hours and staffing.
Is the rogersspaceheaters.co.uk website mobile-friendly?
Given its outdated design, rogersspaceheaters.co.uk is unlikely to be fully responsive or mobile-friendly, meaning its display and functionality may be poor on smartphones or tablets.
Are there any alternatives to rogersspaceheaters.co.uk for space heaters?
Yes, numerous modern e-commerce platforms like Amazon UK, Currys, Dyson, and dedicated appliance retailers offer a wide range of space heaters with secure online purchasing and comprehensive customer support.
Is the website secured with HTTPS?
Yes, a quick check of the URL (https://rogersspaceheaters.co.uk) indicates that the website uses HTTPS, meaning data transmitted between your browser and the site is encrypted. However, this is a basic security measure and doesn’t substitute for secure payment gateways.
What should I do if I have a vintage heater part I need?
Rogersspaceheaters.co.uk explicitly mentions stocking parts for “vintage heaters.” Your best approach would be to gather all possible information about your heater (make, model, part number if available) and then email or call them to inquire about availability and pricing.
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